Case Study
Robust Partner Relationship Management Solution For a HVAC Giant With a Revenue of More Than 20 Billion USD
ABOUT The client is a leading provider of HVAC solutions, headquartered in Minneapolis, MN, with its business operations spread across 150 countries.
PROJECT OVERVIEW The client wanted us to develop a robust partner relationship management solution to replace their 20-year old legacy system. They wanted the solution to meet their current business needs and those of their channel partners.
Manufacturing
Implementation
Partner Community
Industry
Service
Product
CHALLENGES Frequent data maintenance problems System updates took time and disrupted business Data entry was slow and cumbersome Inefficiencies across business processes Limited ability to maintain relationships with channel partners
HOW SOLUNUS RESOLVED THE CLIENT'S CHALLENGES As part of our solution, we implemented Salesforce Partner Community, a powerful partner relationship management product. Our solution also included: Development of a centralized data management model to meet current business needs
Setting up a robust system to connect with partners using Salesforce Partner Community
Creation of a data security framework that allows access only to the required
Integration of Salesforce with the legacy system using Dell Boomi to facilitate
information
data transfers
info@solunus.com
www.solunus.com
+ 1 214-200-4800
BUSINESS IMPACT
80%
25%
35%
Reduction in Data Handling Time
Increase in Partner Satisfaction Levels
Growth in Sales Through Channel Partners
LOOKING FOR THE PERFECT SOLUTION TO MANAGE PARTNER SALES? Our Experts Create a Robust Solution to Seamlessly Coordinate with Channel Partners and Maximize Sales
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ABOUT SOLUNUS Solunus is a dedicated Salesforce partner organization, headquartered in Dallas, Texas. Our unrelenting focus on comprehending the unique needs of our clients coupled with our unrivaled expertise of the Salesforce platform enable us to deliver the perfect solutions that create the best value.
WHAT TO EXPECT BY PARTNERING WITH SOLUNUS?
70%
90%
60%
Increase in Work Order Processing Efficiencies
Customer Complaints Are Resolved on the First Contact
Reduction in Manual Processing of Tasks
3600 View of Operational and Sales Data
info@solunus.com
47% Improvement in Productivity of Service Reps
www.solunus.com
+ 1 214-200-4800