Information Technology Dept

INFORMATION TECHNOLOGY DEPARTMENT

MISSION STATEMENT: The Adams Lake Indian Band Information Systems Department (IT Dept) is committed to delivering an efficient and effective technical support program to all users of technology. The IT Dept will work with all other Band departments to improve communication to our own people and to the outside world.

Executive Summary Of 2020-2021:

The IT Dept has continued to provide technical support to the organization as the Covid 19 pandemic has been with us for well over 18 months now. All departments have had to implement a hybrid model, work at our offices when we can and work from home remotely when we have been directed to stay away from our offices. As previously reported the IT Dept has been implementing an Emergency Preparedness Plan for about five years now. The main focus is to prepare and be fully set up to move to our Salmon Arm offices if we were forced out of our Chase offices through some form of emergency, e.g., fire, earthquake, flood, natural gas disaster, etc. Telus, Shaw, Mascon, and other internet providers are external partners we work with to ensure we obtain the best internet service available. Recently Mascon/Telus has provided cable internet coverage to our rural homes in our IR#4 reserve in Chase. One of the biggest projects this past year has been to upgrade and replace our core virtual host infrastructure: Dell servers, Nimble storage servers, and corresponding switches and cables. This past year we have upgraded to a 1 Gigabit per second (Gbps) fiber optic internet service. A far cry from our initial 10 Megabit per second (Mbps) fiber optics connection in 2012. We have had to continuously upgrade our servers, switches, connections, and cables to fully utilize our larger capacity connections over the years. Other IT Projects we have been involved with this past year: • We have worked with Finance and both Pierre’s

Point Campground and Sandy Point

Campground to provide Moneris debit\credit point of sales machines, Let’s Camp reservation booking software, internet services, web services, and other technical assistance. • The IT Dept has assisted in ALIB Security equipment and software projects. • We have continued involvement in an enterprise timesheet, vacation accrual, and leave request project to streamline this common finance activity. This is a very large project, and we hope to have this in production this fiscal year. • We are currently working with the

Communication Dept to update a community database. We are also involved in implementing another digital sign in Salmon Arm IR6.

Continued...INFORMATION TECHNOLOGY DEPARTMENT

Staff in your Department.

The IT Dept currently has four full time staff: IT Manager, Network Administrator, IT Help Desk Support, and IT/Communications Support. Over the years we have added work that has been handled by other departments in the past: photo-copy machine management; Telus long distance code; Mitel Voice Over Internet Protocol (VoIP) phone management; cell phone management, technical purchases advice, and first tier support for custom software, e.g., Adagio; PayDirt; Esri Arc GIS; Mustimuhw health information system; etc. All IT Dept staff are involved in various technical training initiatives: online training, classroom training, training webinars, project conference calls, and many forms of technical support communication. Technology constantly evolves, we utilize informal and formal channels to keep up with changes in the industry.

GOALS for 2021/2022

• Install three (3) Dell Servers and two (2) Nimble storage servers to replace our core virtual host equipment. • Replace network switches and wireless access points as required. • Continue with remote management to outside organization (s). • Work with Communication Dept to upgrade website. • Launch paperless timesheet, vacation accrual, and leave request software. • Implement and test final stages of disaster recovery and emergency preparedness program.