Top 5 Tips to Crack 1Z0-1064-20 Oracle B2B Service 2020
Implementation Essentials Exam
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1Z0-1064-20 Certification Detail Exam Code
1Z0-1064-20
Full Exam Name
Oracle B2B Service 2020 Implementation Essentials
Number of Questions
58
Practice Exams
1Z0-1064-20 Online Practice Exam
Passing Score
62%
Time Limit
85 minutes
Recommended Training
Oracle CX Sales and B2B Service Learning Subscription
Syllabus Topics for Oracle 1Z0-1064-20 Exam Topic Name
Initial Setup
Service Request (SR) Management
Entitlements
Knowledge Management (KM)
Digital Customer Service (DCS)
Omnichannel Communications
Productivity Features
Advanced Configuration, Integration and Analytics
Oracle 1Z0-1064-20 Exam Questions
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01. Which three subject functions are included in the RFST API for Service Requests (SRs)? Option a) Update resource member b) Delete activity
c) Update SR reference d) Delete message e) Update resource manager
ANSWER a) Update resource member b) Delete activity c) Update SR reference
02. A service agent can create tasks from different system areas. Identify three modules where a service agent can create and associate tasks. Option a) Contacts b) Service requests c) Sales opportunities
d) Notes e) Social network
ANSWER b) Service requests c) Sales opportunities e) Social network
03. For which two groups of functions can keyboard shortcuts be set? Option
a) Button Access Keys b) Personal Activity Functions c) Administrator (that is, "Power") Commands d) Action Commands
ANSWER c) Administrator (that is, "Power") Commands d) Action Commands
04. What is the main function of the Data Security Policies? Option a) defines the views or functionalities the user can access
b) defines the data a particular user can see and/or modify c) defines the privileges and roles a particular user can have d) defines the actions a particular user can do
e) defines the views the application can access
ANSWER a) defines the views or functionalities the user can access
05. When published, SmartText entries can be made available to which two options? Option a) specific users (i.e. "Select from list") b) all users (i.e., "Public")
c) you and your immediate coworkers (i.e. "My Group") d) yourself only (i.e. "Private") e) this folder (i.e. "Users with folder access only")
ANSWER d) yourself only (i.e. "Private") e) this folder (i.e. "Users with folder access only")
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