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1Z0-1064-22 Certification Detail Exam Code
1Z0-1064-22
Full Exam Name
Oracle B2B Service 2022 Implementation Professional
Number of Questions
58
Practice Exams
1Z0-1064-22 Online Practice Exam
Passing Score
62%
Time Limit
90 minutes
Recommended Training
Oracle B2B Service 2022 Certified Implementation Professional Oracle CX Sales and B2B Service Learning Subscription
Syllabus Topics for Oracle 1Z0-1064-22 Exam Topic Name
Percentage
Initial Setup
Service Request (SR) Management
Entitlements
Knowledge Management (KM)
Digital Customer Service (DCS)
Omnichannel Communications
Productivity Features
Advanced Configuration, Integration and Analytics
Oracle 1Z0-1064-22 Exam Questions
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01. Which statement is correct when describing the process of adding assignment rules from Service Setup? Option a) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish. b) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close. c) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
d) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
ANSWER b) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
02. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects. Option a) It allows edits to Dashboard pages. b) It requires proper permissions to use the tool and additional permissions to edit the desired object.
c) It includes a preview option for all standard and custom object pages. d) It requires the use of a sandbox to modify the fields associated with standard and custom objects.
ANSWER d) It requires the use of a sandbox to modify the fields associated with standard and custom objects.
03. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click “Create Service Request”. Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)? Option a) Title, Status b) Title c) Title, Category, Severity, Status d) Title, Status, Problem Description
e) Title, Category, Severity
ANSWER c) Title, Category, Severity, Status
04. Your customer wants to have a vertical Media Toolbar instead of the Horizontal one. Which statement is true? Option a) The only Vertical Toolbar that you can enable is the Notifications Toolbar. b) The Vertical Toolbar is always requited, while the Horizontal Toolbar and notifications are optional. c) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional. d) You must set the Vertical Toolbar as the Default, and deactivate all Horizontal Toolbars.
ANSWER d) You must set the Vertical Toolbar as the Default, and deactivate all Horizontal Toolbars.
05. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time. What is the cause of this new behavior? Option a) a configured Job to process inbound emails b) an inbound message filter per time schedule c) an inbound message filter per sender d) a configured profile option to schedule the retrieval of emails
ANSWER b) an inbound message filter per time schedule
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