MAINTENANCE
by John Raabe
report
WORK ORDERS The maintenance team here at Toscana strives to keep your home looking and operating as is expected of "the Ultimate Address." However, the team can't be everywhere at once, so we rely on residents to let us know if something isn't quite looking, sounding or even smelling right, in order to address concerns before they turn into major problems. There are a couple ways residents can reach out to us let us know when they see something that needs attention. The best way for residents to inform us of issues is to go onto the ToscanaLiving website and fill out a work order request. Not only does this method allow you to file your concern at your convenience, but it also allows you to see updates on the project directly from the maintenance staff, including when work is complete. When the resident goes on and fills out a work order, it is instantly forwarded to the team and we are able to contact you via email through the system, should we need further clarification. The maintenance team uses the website to track all work orders, determine if a certain area has consistent maintenance concerns, and even helps us keep a log of how long each concern takes to be rectified.
The next way is to contact the office by phone or email. Any member of the office staff is able to create a work order on your behalf for the maintenance team to address. This method still allows the Association staff to track your work order, but does not provide you with updates on the project. Residents should try to avoid informing staff of maintenance concerns in passing when you see us around the property, as the team is likely already on their way to address another concern and may not be able to get to a computer to input the work order for quite some time. This can lead to delays in addressing your concern, and it could even get overlooked, if the teammember is particularly busy.
Of course, if there is an emergency concern (such as an active water leak, smell of natural gas, or the like) please make our team aware however you are able. The most important thing is getting things fixed in a timely manner. We need the help of the residents who are on the property every day that might notice something that has been missed. So, any way you let us know is greatly appreciated. These are just some ways to submit a maintenance concern, which allows the staff to track, prioritize and plan community maintenance items. Let's all work together to keep Toscana looking (and operating) beautiful.
QUICK TIP! Mailbox maintenance is the responsibility of the homeowner. So, what should you do if the lock starts to get sticky? Before changing out the lock (which the Association maintenance team can do for a $25 fee), try putting some lubrication in the lock. The best way to accomplish this is to obtain your favorite lock lubricant, such as WD40 or a resident-favorite graphite lubricant, and place some on the key itself, as well as inside the lock. Insert, remove and twist your key a few times to help the lubricant fully coat the space. This has helped many residents add extra years to the life of their locks.
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