by John Raabe
report
MAINTENANCE EMERGENCY CALLS We’ve all been there, 11:30 on a Friday night and out of nowhere there is no more hot water. What do you do next? Who do you call? How do you get info? This can be incredibly stressful. When something goes wrong in the building that is out of your control; such as no hot water or no water at all, the whole building loses power, or maybe water starts pouring from your ceiling; there a few numbers that you can call to get info moving along so you or the association can get in contact with the right person or vendor for the job. Obviously, the first number you should call in an emergency that is life-threating or dangerous is 911. The staff on property are not first responders and are not trained to handle violent situations, or even neighbor-to-neighbor disputes,. For small things, like noise complaints, the staff can attempt to make contact with resident and ask the politely to quiet down, but if your neighbor ignores us, it is your responsibility to call the police and file a complaint. When it comes to non-life-threatening building emergencies, like mentioned above, who you call will be determined by the day of the week, and time of day. Monday through Friday 8am-5pm, you will call the main office for just about anything. We will be able to get over to building to determine the source of the problem and, if it is an Association issue, either resolve it ourselves or call the right vendor to fix it. If the issue is determined to be a neighbor-to-neighbor or individual unit responsibility, we can also provide contacts for vendors who have done good work for other Toscana residents. We will send out eBlasts to residents affected, updating them of what is going on and when the problem is fixed. Monday thru Friday 5pm-2am and Saturday and Sunday 7am-3am, you will call the Night Manager phone,. They will be here on property and be able verify the issue and call the right person to rectify any PAGE 15
problems. Unless you specifically ask them to, they will not be calling and giving updates, so you may need to call them back, if you are looking for an update. If, during those times, you are not able to get a hold of the Night Manager or it is after those hours, you can call the CCMC Emergency Line. This is an answering service that is available 24/7 and will call us to let us know of emergencies, so we can start working on resolving them. This line is not specific to Toscana, so be sure to mention where you live! Another number you can always call is the Gate House. They are there 24/7 and can call the management team, as needed. Main office: 480-585-0808 Night Manager: 480-861-0875 Emergency Line: 602-234-9288 Gate House: 480-513-0602
