MARINA GUIDE

FEBRUARY 2022 SOUTH WEST

PREMIER MARINAS FALMOUTH North Parade, Falmouth, Cornwall. TR11 2TD T: 01326 316620 E: falmouth@premiermarinas.com W: www.premiermarinas.com

PORT PENDENNIS MARINA Manager: Mark Webster Challenger Quay, Falmouth, Cornwall, TR11 3YL T: 01326 211211 E: marina@portpendennis.com W: www.portpendennis.com

MYLOR YACHT HARBOUR Manager/contact: Culum Matheson Mylor Yacht Harbour, Mylor Churchtown, Falmouth, Cornwall, TR11 5UF T: 01326 372 121 E: marina@mylor.com W: www.mylor.com

FALMOUTH HAVEN Contact: Barry Buist 44 Arwenack Street, Falmouth TR11 3JQ T: 01326 310990 E: welcome@falmouthhaven.co.uk W: www.falmouthhaven.co.uk

MAYFLOWER MARINA Manager: Charles Bush Mayfl ower Marina, Richmond Walk, Plymouth, Devon PL1 4LS. T: 01752 556633 E: info@mayfl owermarina.co.uk W: www.mayflowermarina.co.uk

PLYMOUTH YACHT HAVEN Manager: Steve Kitchen Shaw Way, Mount Batten, Devon, PL9 9XH T: 01752 404231 E: plymouth@yachthavens.com W: www.yachthavens.com

YACHT HAVEN QUAY, PLYMOUTH Manager: Will Rahder Breakwater Road, Plymouth, Devon, PL9 7FE T: 01752 481190 E: boatyard@yachthavenquay.com W: www.yachthavens.com

MDL QUEEN ANNE’S BATTERY Manager: Chris Price Queen Anne’s Battery, Plymouth Devon. PL4 0LP T: 01752 671142 E: qab@mdlmarinas.co.uk W: www.queenannesbattery.co.uk

SUTTON HARBOUR MARINA Marina Manager: Mark Brimacombe The Jetty, Sutton Harbour, Plymouth PL4 0DW T: 01752 204702 E: marina@sutton-harbour.co.uk W: www.suttonharbourmarina.com

KING POINT MARINA Marina Manager: Mark Brimacombe Brunel Way, Milbay, Plymouth PL1 3EF T: 01752 424297 E: marina@kingpointmarina.co.uk W: www.kingpointmarina.co.uk

PREMIER MARINAS NOSS ON DART Manager: Andy Osman Bridge Road, Kingswear, Dartmouth Devon , TQ6 0EA T: 01803 839087 E: noss@premiermarinas.com

MDL DARTSIDE QUAY Manager: Alex Warner Galmpton Creek, Galmpton, Brixham, Devon. TQ5 0EH T: 01803 845445 W: www.dartsidequay.co.uk MDL BRIXHAM MARINA Manager: Martyn Sherratt Berry Head Road, Devon. TQ5 9BW T: 01803 882929 E: brixham@mdlmarinas.co.uk W: www.brixhammarina.co.uk

MDL TORQUAY MARINA Manager: Mike Smith Torquay, Devon , TQ2 5EQ T: 01803 200210 E: torquaymarina@mdlmarinas.co.uk W: www.torquaymarina.co.uk

AVON MARINA Manager: Alexis Smith Rossiter Quay, Bridge Street, Christchurch, Dorset, BH23 1DZ T: 01202 612610 E: info@avonmarina.com W: www.avonmarina.com

WEYMOUTH MARINA Manager: Alistair Clarke Commercial Road, Weymouth Dorset. DT4 8NA T: 01305 767576 E: berths@weymouthmarina.co.uk W: www.weymouthmarina.co.uk

WEYMOUTH HARBOUR Manager/contact - Jamie Joyce 13 Custom House Quay, Weymouth T: 01305 838423 E: weymouthharbour@dorsetcouncil.gov.uk W: www.weymouth-harbour.co.uk

PORTLAND MARINA Manager: Paul Swain Osprey Quay, Portland, Dorset. DT5 1DX T: 01305 866190 E: berths@portlandmarina.co.uk W: www.portlandmarina.co.uk

LAKE YARD MARINA Manager/contact - Jenny Burrows Lake Yard Marina, Lake Drive, Hamworthy, Poole, Dorset. BH15 4DT T:- 01202 674531 E: offi ce@lakeyard.com W: www.lakeyard.com

POOLE QUAY BOAT HAVEN Manager: Kerrie Gray Poole Quay Boat Haven, Poole Town Quay, Poole, Dorset. BH15 1HJ T/F: 01202 649488 E: info@poolequayboathaven.co.uk W: www.poolequayboathaven.co.uk

PORT OF POOLE MARINA Manager: Kerrie Gray Poole Quay Boat Haven, Poole Town Quay, Poole, Dorset. BH15 1HJ T/F: 01202 649 488 E: info@poolequayboathaven.co.uk W: www.poolequayboathaven.co.uk SALTERNS MARINA LTD Manager: Robert Golden 40 Salterns Way, Lilliput, Poole, Dorset. BH14 8JR T: 01202 709971 F: 01202 700398 E: reception@salterns.co.uk W: www.salterns.co.uk

MDL COBB’S QUAY MARINA Manager: Daniel Lewis Hamworthy, Poole, Dorset. BH15 4EL T: 01202 674299 E: cobbsquay@mdlmarinas.co.uk W: www.cobbsquaymarina.co.uk

LYMINGTON YACHT HAVEN Manager: Rupert Wagstaff Kings Saltern Road, Lymington, Hampshire , SO41 3QD T: 01590 677071 E: lymington@yachthavens.com W: www.yachthavens.com

BUCKLER’S HARD YACHT HARBOUR Harbour Master: Wendy Stowe Harbour Master’s Offi ce Buckler’s Hard Yacht Harbour Beaulieu, Hampshire, SO42 7XB T: 01590 616200 E: harbour.offi ce@beaulieu.co.uk W: www.beaulieuriver.co.uk

HAVEN QUAY, LYMINGTON Haven Quay Dry Stack Mill Lane,, Lymington Hampshire SO41 9AZ T: 01590 677072 E: havenquay@yachthavens.com W: www.yachthavens.com

DEACONS MARINA Manager/Contact name: Rachael Foster Bursledon Bridge, Southampton SO31 8AZ T 023 80 402253 E:berths@deaconsmarina.co.uk W: www.deaconsmarina.co.uk

MDL HYTHE MARINA VILLAGE Manager: Richard Godwin The Lock Building, Shamrock Way Hythe, Southampton, Hampshire. SO45 6DY T: 023 8020 7073 E: hythe@mdlmarinas.co.uk W: www.hythemarinavillage.co.uk

MDL OCEAN VILLAGE MARINA Manager: Paul Atkins Marina Offi ce, 2 Channel Way Southampton, Hampshire. SO14 3TG T: 023 8022 9385 E: oceanvillage@mdlmarinas.co.u W: www.oceanvillagemarina.co.uk

Green antifoul solution

The masterminds behind a sea-urchin inspired, eco-friendly antifouling solution for boats have teamed up with Falmouth Harbour and Rustler Yachts to bring the technology to Cornwall in an industry fi rst.

Finsulate’s ‘bio-wrap’ is being trialled on the hulls of Falmouth fast patrol vessel Killigrew and launch Arwenack – with potential for rolling out this prickly antifoul across the bottoms of the Harbour authority’s entire fl eet.

It is the latest initiative in a 150th anniversary pledge to be cleaner and greener which has made Falmouth Harbour ‘Environmental Growth’ winners in the Cornwall Sustainability Awards.

Other recent initiatives include extra protection for harbour seagrass beds and a blackwater pumping facility which removes on board effl uent from vessels’ holding tanks, along with a litterskimming Seabin.

Bamba McDonald, Rustler commercial manager, said: “The current make up of antifouling products as we know it will be phased out at some point and viable eco-friendly alternatives will be introduced to the market place. So, it is great to be working with Finsulate UK and Falmouth Harbour on this exciting and effective solution.” www.falmouthharbour.co.uk www.fi nsulate.co.uk www.rustleryachts.com

Image: Finsulate UK

MDL SHAMROCK QUAY Manager: Barry Radband William Street, Northam, Southampton Hampshire. SO14 5QL T: 023 8022 9461 E: shamrockquay@mdlmarinas.co.uk W: www.shamrockquay.co.uk

MDL SAXON WHARF Manager: David Walters Lower York Street, Northam, Southampton. SO14 5QF T: 023 8033 9490 E: saxonwharf@mdlmarinas.co.uk W: www.saxonwharf.co.uk

MDL HAMBLE POINT MARINA Manager: Debbie Burns School Lane, Hamble, Southampton Hampshire. SO31 4NB T: 023 8045 2464 E: hamblepoint@mdlmarinas.co.uk W: www.hamblepointmarina.co.uk

MDL PORT HAMBLE MARINA Manager: Bertie Marsh Satchell Lane, Hamble, Southampton Hampshire. SO31 4QD T: 023 8045 274,1 E: porthamble@mdlmarinas.co.uk W: www.porthamblemarina.co.uk

MDL MERCURY YACHT HARBOUR Manager: Dominic Brown SatchellLane, Hamble, Southampton, Hampshire. SO31 4HQ T: 023 8045 5994 E: mercury@mdlmarinas.co.uk W: www.mercuryyachtharbour.co.uk PREMIER MARINAS SWANWICK Manager: Graham Bristowe Swanwick (on the Hamble) Southampton, Hants. SO31 1ZL T: 01489 884081 E: swanwick@premiermarinas.com W: www.premiermarinas.com

HAMBLE YACHT SERVICES Port Hamble, Hamble, Southampton, Hampshire, SO31 4NN T: 02380 201501 E: info@hysgroup.co.uk www.hysgroup.co.uk

UNIVERSAL MARINA Crableck Lane, Sarisbury Green Southampton, SO31 7ZN T: 01489 574272 W: www.universalmarina.co.uk

HASLAR MARINA Manager: Ben Lippiett Haslar Road, Gosport, Hampshire. PO12 1NU T: 023 9260 1201 F: 023 9260 2201 E: berths@haslarmarina.co.uk W: www.haslarmarina.co.uk

PREMIER MARINAS GOSPORT Manager: Jonathan Walcroft Mumby Road , Gosport, Hampshire. PO12 1AH T: 023 9252 4811 F: 023 9258 9541 E: gosport@premiermarinas.com W: www.premiermarinas.com

New MDL berthing options

From MDL Marinas comes two new berthing products which will enhance boat owners’ on water experience, opening up cruising opportunities and exploration around the UK coast and further afi eld. Maximising the appeal of an extensive network of beautiful marina locations, here and aboard, MDL’s Platinum Plus Otium berthing package and new Cruising Bundles offer boat owners increased fl exibility to cruise between many stunning destinations, with options that can be tailored to suit their individual style of boating.

The Platinum Plus Otium berthing package offers a comprehensive range of boating benefi ts. While enjoying Platinum berthing, boat owners receive complimentary overnight stays at MDL’s 18 UK marinas as well as access to 140 marinas in France, Spain and Portugal. Plus with Otium, MDL’s loyalty scheme which comes as standard with all berthing packages, Platinum berth holders will receive fi ve per cent of their berthing fee back in loyalty points. Otium berth holders can also now use their points to join the gym and spa at the Southampton Harbour Hotel or MDL Fitness at Queen Anne’s Battery Marina in Plymouth. Other benefi ts of Platinum berthing include eight weeks storage ashore at MDL boatyards, points on fuel and boatyard services.

MDL Marinas has also introduced cruising bundles, created to support those who wish to venture further afi eld and make the most of their time on the water. MDL berth holders and visitors with Otium can now use their loyalty points on a selection of cruising bundles, offering overnight stays in up to 160 marinas across the UK and Europe.There are three cruising bundles to choose from. Find out more at www.mdlmarinas. co.uk/cruising-bundles. ww.mdlmarinas.co.uk The £75m redevelopment at Noss on Dart Marina has reached several milestones in the last year and now one of the most signifi cant green infrastructure components has been installed.

Central to the new boatyard facilities is a boat wash-down water recycling system which demonstrates Premier Marinas’ commitment to investing in the latest environmentally friendly equipment and developing sustainability best practices.

Designed and manufactured in the UK by FiltaBund, specialists in wash water collection and processing equipment for the marine industry, it is a closed loop system meaning all debris and water run-off is collected, fi ltered through a three stage fi ltration system and recycled when a boat is lifted out for a high-pressure wash.

This water is then stored in a holding tank ready to be recycled and used again for the next wash down. This ensures that no chemicals end up in, at Noss on Dart, the River Dart.

Premier has also commissioned FiltaBund to retrofi t the wash down system at Chichester Marina.

Premier has a long-term plan to install this new equipment across all of its sites where waste water is not routed into the main sewer system. www.premiermarinas.com

Around the marinas...

Premier Marinas has announced that following a three year monitoring programme of its marinas, a fi nal audit of its fl agship Swanwick Marina, as well as a review of its overall marina group processes, they have been awarded with recertifi cation of ISO 14001:2015 for a further three years.

A public consultation on the latest plans for a new wave screen at a new marina at the Port of Dover closed on 22 January. The marina is lying empty after port offi cials deemed the waters too choppy to moor boats.

A luxury yacht went up in fl ames last month at Ocean Marina in Pattaya, Thailand. No one was injured in the incident, which is under investigation although an electrical issue has been suggested as the cause.

Berth holders at Milford Marina got into the Christmas spirit by taking part in the annual Christmas boat dressing competition. Iris B 2 was the latest winner, complete with fully lit Christmas tree, infl atable Santa and topped off with a star. began in the winter of 2020/21 and now an all-new, 232-berth facility is all but complete. Over the winter of 2021/22, Walcon will add the remaining pontoons and complete the supply and installation of a new bridgehead and a fuel pontoon.

GCMarine is to design, supply and install a full turn-key superyacht marina for Fiji Nawi Island off the fast-developing tourist hotspot of Savusavu. The 130-berth marina, which will be constructed on the Gold Coast then transported to Fiji, has been designed to handle a Category 5 Cyclone.

Two superyachts were destroyyed after a fi re at Hinckley Yacht Services Marina in Rhode Island, USA. The 30m Drinkability was reportedly being repaired when the fi re began, and the fl ames spread to the nearby 32m Danneskjold.

After a comprehensive rebuild over the past two years the entire freehold of the Isle of Wight’s Totland Pier - cafe, pier, moorings - is being offered for sale.

Showcasing green technology

ROYAL CLARENCE MARINA The Bridgehead, Weevil Lane, Gosport, Hampshire. PO12 1AX T: 023 9252 3523 F: 023 9252 3523 E: info@royalclarencemarina.org W: www.royalclarencemarina.org

PREMIER MARINAS PORT SOLENT Manager: Mark Phillp South Lockside, Port Solent, Portsmouth, Hampshire. PO6 4TJ T: 023 9221 0765 F: 023 9232 4241 E: portsolent@premiermarinas.com W: www.premiermarinas.com

PREMIER MARINAS SOUTHSEA Manager: Peter Pring Fort Cumberland Road Portsmouth, Hampshire. PO4 9RJ T: 023 9282 2719 F: 023 9282 2220 E: southsea@premiermarinas.com W: www.premiermarinas.com

GUNWHARF QUAYS MARINA Manager: Carl Jarmaine Gunwharf Quays, Marina Offi ce Portsmouth, Hampshire, PO1 3TZ T: 02392 836732 E: gwqmarina@incentive-fm.com W: www.gunwharf-quays.com/marina

ISLE OF WIGHT

COWES YACHT HAVEN Manager: Katy Ednay Vectis Yard, High Street, Cowes, PO31 7BD T: 01983 299975 F: 01983 200332 E: berthing@cowesyachthaven.com W:www.cowesyachthaven.com VHF: Channel 80

EAST COWES MARINA Manager: Mike Townshend Britannia Way, East Cowes Isle of Wight. PO32 6UB T: 01983 293983 F: 01983 299276 E: berths@eastcowesmarina.co.uk W: www.eastcowesmarina.co.uk COWES HARBOUR SHEPARDS MARINA Manager: Jock Rafferty Medina Road, Cowes, Isle of Wight, PO31 7HT T: 01983 297821 E: shepards.chc@cowes.co.uk W: cowesharbourshepardsmarina.co.uk

ISLAND HARBOUR MARINA Manager: Danie Erasmus Mill Lane, Newport, Isle of Wight , PO30 2LA T: 01983 539994 E: info@island-harbour.co.uk W:www.island-harbour.co.uk

BEMBRIDGE HARBOUR Manager/Contact - Gordon Wight The Duver, St Helens, PO33 1YB T: 01983 872828 E : mail@bembridgeharbour.co.uk W: www.bembridgeharbour.co.uk

YARMOUTH HARBOUR Harbour Offi ce, The Quay, Yarmouth, Isle of Wight, PO41 0NT T: 01983 760321 E: info@yarmouth-harbour.co.uk W: www.yarmouth-harbour.co.uk VHF: Ch 68 (harbour), Ch 15 (water taxi)

SOUTH EAST

MDL NORTHNEY MARINA Manager: Claire Kennedy Northney Road, Hayling Island, PO11 0NH T: 023 9246 6321 E: northney@mdlmarinas.co.uk W: www.northneymarina.co.uk

MDL SPARKES MARINA Manager: Claire Kennedy 38 Wittering Road, Hayling Island Hampshire. PO11 9SR T: 023 9246 3572 E: sparkes@mdlmarinas.co.uk W: www.sparkesmarina.co.uk

BIRDHAM POOL MARINA Birdham, Chichester, W Sussex. PO20 7BG T: 01243 512310 E: info@birdhampool.co.uk W: www.birdhampool.co.uk PREMIER MARINAS CHICHESTER Manager: Paul Cook Birdham (Chichester Harbour) West Sussex. PO20 7EJ T: 01243 512731 E: chichester@premiermarinas.com W: www.premiermarinas.com SMALL BOATS WELCOME

LITTLEHAMPTON MARINA Berthing Manager: Darren Humphries Ferry Road, Littlehampton, West Sussex, BN17 5DS T: 01903 713553 F: 01903 732264 E: sales@littlehamptonmarina.co.uk W: www.littlehamptonmarina.co.uk

LITTLEHAMPTON YACHT CLUB (LYC) Rope House, Rope Walk Littlehampton, West Sussex BN17 5DH Offi ce: Fiona Boyce: 01903 713 996 Berthing Master: Bill Kellett T: 01903 732 926 F: 01903 725 911 E: fi ona@littlehamptonyachtclub.co.uk W: www.littlehamptonyachtclub.co.uk

PREMIER MARINAS BRIGHTON Manager: Mike Hatch West Jetty, Brighton, East Sussex. BN2 5UP T: 01273 819919 F: 01273 675082 E: brighton@premiermarinas.com W: www.premiermarinas.com

PREMIER MARINAS EASTBOURNE Manager: Dan Heckford Sovereign Harbour, North Lockside, Pacifi c Drive, Eastbourne. BN23 5BJ T: 01323 470099 F: 01323 470077 sovereignharbour@premiermarinas.com W: www.premiermarinas.com SMALL BOATS WELCOME

NEWHAVEN MARINA Manager/Contact: Russell Levett Address: Newhaven Marina, The Yacht Harbour, Fort Road, Newhaven, BN9 9BY T: +44 (0)1273 513 881 E: info@newhavenmarina.co.uk W: www.newhavenmarina.co.uk

TO BE INCLUDED IN OUR MARINA GUIDE CONTACT

FEBRUARY 2022

UK AND IRELAND KENT

GILLINGHAM MARINA 173 Pier Road, Gillingham, Kent. ME7 1UB T: 01634 280022 E: berthing@gillingham-marina.co.uk W: www.gillingham-marina.co.uk

MDL CHATHAM MARITIME MARINA Manager: Emma Crompton The Lock Building, Leviathan Way Chatham Maritime, Kent. ME4 4LP T: 01634 899200 E: chatham@mdlmarinas.co.uk www.chathammaritimemarina.co.uk

MEDWAY YACHT CLUB Contact: Sue Bannister Lower Upnor, Rochester, ME2 4XB T: 01634 718399 W:www.medwayyachtclub.com

PORT OF DOVER MARINA Manager: Chris Windsor Address - Dover Marina, Crosswall Quay, Union Street, Dover, Kent, CT179BN T +44 (0) 1304 241 663 E marina@doverport.co.uk W www.doverport.co.uk/marina SURREY

MDL PENTON HOOK MARINA Manager: Andrew Smith Staines Road, Chertsey, Surrey. KT16 8PY T: 01932 568681 E: pentonhook@mdlmarinas.co.uk W: www.pentonhookmarina.co.uk BERKSHIRE

MDL WINDSOR MARINA Manager: John Harris Maidenhead Road, Windsor, Berkshire. SL4 5TZ T: 01753 853911 E: windsor@mdlmarinas.co.uk W: www.windsormarina.co.uk

MDL BRAY MARINA Manager: John Harris Monkey Island Lane, Bray, Berkshire. SL6 2EB T: 01628 623654 E: bray@mdlmarinas.co.uk W: www.braymarina.co.uk NORFOLK

ST OLAVES MARINA Contact: Tamsin Bromley/Mary Hall Beccles Road, St Olaves, Gt. Yarmouth NR31 9HX T: 01493 488500 E: enquiries@stolavesmarina.co.uk W:www.stolavesmarina.co.uk

SUFFOLK

MDL WOOLVERSTONE MARINA Manager: Kelly Sharman Woolverstone, Ipswich, Suffolk. IP9 1AS T: 01473 780206 E: woolverstone@mdlmarinas.co.uk W: www.woolverstonemarina.co.uk

LOWESTOFT HAVEN MARINA Manager: Bob Beare Lowestoft Haven Marina (twin site), School Road and Hamilton Dock, Marina Offi ce, School Road, Lowestoft, Suffolk. NR33 9NB T: 01502 580300 F: 01502 581851 E: lowerstofthaven@abports.co.uk W: lowestofthavenmarina.co.uk

FOX’S MARINA & BOATYARD Marina Manager: Lee Gilson Fox’s Marina, Ipswich, Suffolk, IP2 8SA T: +44 1473 689111 E: foxs@foxsmarina.com W: www.foxsmarina.com ESSEX

FAMBRIDGE YACHT HAVEN Manager: Danyal Adams Chelmsford, CM3 6LU T: 01621 740370 E: fambridge@yachthavens.com W: www.yachthavens.com WALES

ABERYSTWYTH MARINA Manager: Jon Booth Y Lanfa Aberystwyth, Trefechan SY23 1AS T: 01970 611422 E: aber@themarinegroup.co.uk W: www.themarinegroup.co.uk

CARDIFF MARINA Manager: Andy Coles OBE Watkiss Way, Cardiff. CF11 0SY T: 02920 396078 F: 02920 345116 E: info@themarinegroup.co.uk W: www.themarinegroup.co.uk

MILFORD MARINA Manager or contact: Melanie Durney Milford Marina, Milford Haven, Pembrokeshire SA73 3AF Tel: 01646 796518 E: enquiries@milfordmarina.com W: www.milfordmarina.com

Image: Shutterstock/ Avigator Fortuner

PENARTH MARINA Penarth, Vale of Glamorgan, F64 1TQ T: 02920 705021 E: penarthoffi ce@quaymarinas.com W: www.quaymarinas.com

NEYLAND YACHT HAVEN Manager: James Cotton Brunel Quay, Pembrokeshire, SA73 1PY T: 01646 601601 E: neyland@yachthavens.com W: www.yachthavens.com

PORT DINORWIC MARINA Marina Manager: Ged Tyrer Y Felinheli Gwynedd, LL56 4JN T:01248671500/01248 670176 E: portdinorwic@themarinegroup.co.uk W: www.themarinegroup.co.uk

BURRY PORT MARINA Harbour Master: Robert Hockey The Harbour Offi ce Burry Port Carmarthenshire T:01554 835 691 E: burryport@themarinegroup.co.uk W: www.themarinegroup.co.uk N. IRELAND

BANGOR MARINA Manager: Kevin Baird Bangor, Co. Down T: 02891 45329 W: www.quaymarinas.com

CARRICKFERGUS MARINA Harbour Master: Nigel Thompson 3 Quayside, CARRICKFERGUS BT38 8BJ T: 028 9336 6666 W: www.midandeastantrim.gov.uk BRISTOL

PORTISHEAD MARINA Portishead, Bristol BS20 7DF T: 01275 841941 E: portisheadquays@quaymarinas.com W: www.quaymarinas.com NEWCASTLE

ROYAL QUAYS MARINA North Shields, Tyneside NE29 6DU T: 0191 2728282 W: www.quaymarinas.com

SCOTLAND

RHU MARINA Contact: Suzanne Bell Rhu, Helensburgh G84 8LH T: 01436 820238 E: rhumarina@quaymarinas.com W: www.quaymarinas.com

LARGS YACHT HAVEN Manager: Carolyn Elder Irvine Road, Largs, Ayrshire, KA30 8EZ T: 01475 675333 E: largs@yachthavens.com W: www.yachthavens.com

TROON YACHT HAVEN Manager: Stephen Bennie The Harbour, Troon, Ayrshire, KA10 6DJ T: 01292 315553 E: troon@yachthavens.com W: www.yachthavens.com KERRERA MARINA Contact : Tim Vollum Ardentrive Bay, Kerrera, Oban, Scotland, PA34 4SX T: 01631 565333 W: offi ce@kerreramarina.com W: www.kerreramarina.com

*subject to availability

42 visitor nights*, just one Premier Advantage benefit our annual berth holders enjoy. Call 01489 884 060 or visit premiermarinas.com

FREE

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SPAIN N CYPRUS

MDL SANT CARLES MARINA Manager: Nicolas Gonzalez Ctra Poble Nou s/n, Apartat de Correus 192, 43540, Sant Carles de la Ràpita, Spain T: (0034) 9777 45153 T (UK): 023 8045 0227 enquiries@santcarlesmarina.com W: www.santcarlesmarina.com

HOLLAND

JACHTHAVEN BIESBOSCH Manager: Renate Ilmer Nieuwe Jachthaven 54924 BA, Drimmelen, NL T: +31 (0)162 682249 E: info@jachthavenbiesbosch.nl W: www.jachthavenbiesbosch.nl KARPAZ GATE MARINA Customer Service: Emel Suerdem PO Box 12 Yenierenkoy, Iskele TRNC Via Mersin 10 / Turkey T: +90 533 833 7878 E: info@karpazbay.com W: www.karpazbay.com

ITALY

MARINARA Front Desk: Federica Civilla Via Marinara 11, Marina di Ravenna, 48122 Italy T: (0039) 0544 531644 E: info@marinara.it W: www.marinara.it

THE CHANGING FACE OF MARINAS

This month we are in the popular South Coast boating spot of Portsmouth at Gunwharf Quays Marina to discover how a focus on their guests’ experience has led to a record number of visitors.

The last two years have been interesting to say the least. The events beginning in March 2020 are well documented and the range of emotions experienced have varied right across the spectrum for both marina operators and their customers.

Gunwharf Quays Marina, at the entrance to Portsmouth Harbour, operates on a slightly different model to the traditional marina in that it has a greater reliance on visiting guests to make its money as opposed to the more familiar line of income that the larger marinas rely on from their annual contracted residents.

With that in mind the words ‘close the doors and stay at home until further notice’ has a potentially greater level of anxiety around it when your job description is to attract and welcome visiting guests.

During the first lockdown the marina’s focus turned to what they could do differently when they re-opened. Some of the questions they asked included: who are we going to be welcoming when we come back? How long will they be able to visit for? Will we see our international guests this summer? Will anyone even want to visit a marina attached to a busy shopping centre and potentially crowded spaces?

The short answer turned out to be yes, everyone wanted to come back, albeit slowly at first, and from all directions including from abroad. They were back in the game.

THE HUMAN TOUCH One of the delights of running a marina on the smaller size is the ability to focus on the customer service element, and the team made a conscious decision to focus all their energy on how to make everyone feel welcome after four months of a life of the exact opposite.

They looked at their two key areas of guest interaction. The first touch point being booking a berth and the second the arrival and ongoing experience throughout the visit.

Gunwharf Quays Marina are firm believers in the human touch and, whilst we live in a digital world, the team knew from talking to guests that speaking to a human over the phone and being greeted by one on arrival has immense value.

Although the marina features on a number of berth booking apps, the majority of UK boat owners still prefer to call, email or click the ‘book a berth’ button on the website.

PERSONAL EXPERIENCE With just two full-time staff members there were occasions on busy summer days where welcoming a guest in person became the priority over answering the phone.

To improve that first point of contact they brought in additional seasonal staffing from their existing experienced retail guest services team. Answering the phone quicker improved the initial experience, giving first time guests a greater confidence in the level of service they would get on arrival.

The ‘on berth’ experience of being greeted in person was already a popular feature with regular guests, but an even more impressive experience for first time guests. In fact, the most repeated sentence they hear all season is “we have never been welcomed on to a berth in any other marina before”.

In order to expand this experience they extended the office opening hours into the early evening so that those arriving when the remaining berth locations were a little more tricky to access still received that confidence boosting personal welcome.

The final piece in the jigsaw was how to take care of customers arriving out of hours. Many of us use WhatsApp to message friends and family and this platform is the perfect way to send pictures and information.

Pre-pandemic the team would describe a berth over the phone and ask people to write down gate codes, which all required work from them, and then work by the guest to note it all down.

Now they use WhatsApp to communicate, with images of the marina, berth location and any other information a guest may need to enjoy their stay when the team are not around to welcome them. rapidly growing market of superyacht clients. The pandemic and the rapidly changeable travel restrictions saw unprecedented demand for superyacht berthing in the UK for both UK owners and vessels with UK based crew, happy to freely come ashore in their home country.

With the marina’s deep water

location and three superyacht capable berths of 50m+ in length, Gunwharf Quays Marina was in the perfect position to accommodate this unprecedented demand. The same welcoming ethos was applied to captains, agents and crew and saw them secure a record 11 superyachts in 2021 and repeat bookings for 2022.

So that was the changing face of Gunwharf Quays in 2020-21. Record numbers of guests thanks to a human touch and a warm welcome to every one of their guests. #everyoneswelcome at www.gunwharf-quays.com