What’s the difference? Inbound vs. outbound call centers.

Learn how inbound and outbound call centres can help you to reach customers. n a world of chatbots and email, you might guess that shoppers today rarely call businesses. The opposite is true; according to The Zendesk Customer Experience Trends Report 2020, the phone is still the most common tool customers use to resolve issues with a company. That’s true even for millennials and Gen Z. An analysis of 45,000 companies shows that more than 50% of their millennial and Gen Z customers call businesses. It makes sense for companies to increase their capacity for handling incoming and outgoing calls. In other words, they should consider investing in inbound and outbound call centres. Not sure how inbound and outbound call centres differ? We’re here to help. In this post, we’ll cover the key differences between each type of call centre, along with the different types of inbound and outbound calls your team can make to reach customers. Inbound vs. outbound call centres An inbound call centre