6/1/2018
Certificate in Customer Service Skills Training - Alpha Academy
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Certi cate in Customer Service Skills Training ( 7 REVIEWS )
410 STUDENTS
Every business should give importance to their customer services. You will only be able to provide the best customer service …
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Certificate in Customer Service Skills Training - Alpha Academy
£199.00
1 YEAR LEVEL 2 - CERTIFICATE COURSE BADGE COURSE CERTIFICATE
37
NUMBER OF UNITS
2
NUMBER OF QUIZZES
1 DAY, 8 HOURS
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CURRICULUM
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Every business should give importance to their customer services. You will only be able to provide the best customer service if you have the right skills and knowledge in communication and e ective management. The knowledge and skills you could learn from this Certi cate in Customer Service Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop.
Course Highlights The price is for the whole course including nal exam – no hidden fees Accredited Certi cate upon successful completion at an additional cost E cient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Certi cate in Customer Service Skills Training has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this eld then Certi cate in Customer Service Skills Training is for you. We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. https://www.alphaacademy.org/course/certificate-in-customer-service-skills-training/
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Certificate in Customer Service Skills Training - Alpha Academy
All our courses o er 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited quali cation. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your quali cation and verify your certi cation on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certi cation At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the nal exam, you will be able to order an Accredited Certi cate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Career Path Not only does our CPD and IAO accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £17,100. The sky really is the limit.
COURSE CURRICULUM
Customer Service
Introduction To Customer Service
00:15:00
The Power of Positive Thinking in Customer Service
00:30:00
Types of Di
01:00:00
How to Deal with Di
00:30:00
Conclusion
00:15:00
cult Customers and How to Help them cult Customers
Customer Service Basics https://www.alphaacademy.org/course/certificate-in-customer-service-skills-training/
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Certificate in Customer Service Skills Training - Alpha Academy
Customer Service and Retention Templates
01:00:00
Customer Service & Retention Checklist
01:00:00
Customer Service Checklist
01:00:00
Customer Service Skills
First Lesson
00:30:00
Second Lesson
01:00:00
Third Lesson
00:30:00
Fourth Lesson
00:30:00
Fifth Lesson
01:00:00
Microsoft Word
Module One – Getting Started
00:30:00
Module Two – Opening
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Document
01:00:00
Module Five – Basic Editing Tasks
01:00:00
Module Six – Basic Formatting Tasks
01:00:00
Module Seven – Formatting Paragraphs
01:00:00
Module Eight – Advanced Formatting Tasks
01:00:00
https://www.alphaacademy.org/course/certificate-in-customer-service-skills-training/
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Certificate in Customer Service Skills Training - Alpha Academy
Module Nine – Working with Styles
01:00:00
Module Ten – Formatting the Page
01:00:00
Module Eleven – Sharing Your Document
01:00:00
Module Twelve – Wrapping Up
00:30:00
Microsoft Excel
Module One – Getting Started
00:30:00
Module Two – Opening Excel
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Worksheet
01:00:00
Module Five – Viewing Excel Data
01:00:00
Module Six – Building Formulas
01:00:00
Module Seven – Using Excel Functions
01:00:00
Module Eight – Using Quick Analysis
01:00:00
Module Nine – Formatting Your Data
01:00:00
Module Ten – Using Styles, Themes, and E ects
01:00:00
Module Eleven – Printing and Sharing Your Workbook
01:00:00
Module Twelve – Wrapping Up
01:00:00
Mock Exam
https://www.alphaacademy.org/course/certificate-in-customer-service-skills-training/
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Certificate in Customer Service Skills Training - Alpha Academy
Mock Exam – Certi cate in Customer Service Skills Training
00:30:00
00:30:00
Final Exam
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Final Exam – Certi cate in Customer Service Skills Training
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https://www.alphaacademy.org/course/certificate-in-customer-service-skills-training/
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CENTRE APPROVED BY
Registered with the UK Register of Learning Providers (UKRLP) UKPRN: 10063816 https://www.alphaacademy.org/course/certificate-in-customer-service-skills-training/
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COURSES PARTNER
All Alpha Academy students are entitled to apply for an NUS card
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Certificate in Customer Service Skills Training - Alpha Academy
OUR STUDENTS SAY.. Course content are awesome! Greatest An extremely helpful and informative course I had this time. course, especially in conjunction with quiz and video tutorial.
Ginny
Mike
Student
Student, Finance
Great Course Content! Learn anywhere using personal de Video is a good way to learn
Kiara Student
ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level. 11 Floor, 15 St Botolph Street, London EC3A 7BB 020 3965 2556 info@alphaacademy.org CERTIFICATE CODE Enter Certi cate Code
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