Customer Service_ Telephone Etiquette Training Diploma – Alpha Academy

ALL COURSES

REDEEM VOUCHER

LOGIN





HOME / COURSE / CUSTOMER SERVICE / CUSTOMER SERVICE: TELEPHONE ETIQUETTE TRAINING DIPLOMA

Customer Service: Telephone Etiquette Training Diploma ( 6 REVIEWS ) 

460 STUDENTS

As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. …

TAKE THIS COURSE

£249.00

1 YEAR LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE

12

NUMBER OF UNITS NUMBER OF QUIZZES 11 HOURS, 40 MINUTES



HOME

CURRICULUM





    2





REVIEWS

As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. If you work for customer service wan to improve your skills there or thinking to get a job in this sector, this Customer Service: Telephone Etiquette Training Diploma will be bene cial for you. You will learn how to communicate more professionally on the telephone, manage di cult customer, it will improve your listening skills, project the company in a positive manner, practice good telephone techniques and telephone manners, use appropriate language during telephone conversations, and more.

460 STUDENTS ENROLLED

Course Highlights

GBP

The price is for the whole course including nal exam – no hidden fees Accredited Certi cate upon successful completion at an additional cost E cient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat

AE D

USD

Customer Service: Telephone Etiquette Training Diploma has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.

SA R

This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this eld then Customer Service: Telephone Etiquette Training Diploma is for you.

EUR

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses o er 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited quali cation. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your quali cation and verify your certi cation on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential.

Assessment and Certi cation At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the nal exam, you will be able to order an Accredited Certi cate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path Not only does our CPD and IAO accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £20,000.

Chat now



The sky really is the limit.

COURSE CURRICULUM

Diploma in Customer Service: Telephone Etiquette



Module One – Getting Started

