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Customer Service Skills Certi ed Video Training ( 9 REVIEWS )
438 STUDENTS
Customer service is provided by any business to ensure that their products and services are up to the standards of …
TAKE THIS COURSE
£350.00
1 YEAR LEVEL 2 - CERTIFICATE COURSE BADGE COURSE CERTIFICATE NUMBER OF UNITS
7
NUMBER OF QUIZZES
2
1 HOUR, 51 MINUTES
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CURRICULUM
REVIEWS
Customer service is provided by any business to ensure that their products and services are up to the standards of their clients. Customer service is also important to keep a good relationship with clients which this course can train you on. Taking this Customer Service Skills Certi ed Video Training will help you deal with customer handling issues and implement best customer service you can o er. You will learn basic communication skills, telephone etiquette, and problem-solving techniques which are essential in customer services.
438 STUDENTS ENROLLED
Course Highlights The price is for the whole course including nal exam – no hidden fees Accredited Certi cate upon successful completion at an additional cost E cient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Customer Service Skills Certi ed Video Training has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this eld then Customer Service Skills Certi ed Video Training is for you. We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
APPROVED COURSE CENTRE
All our courses o er 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited quali cation. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your quali cation and verify your certi cation on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certi cation At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the nal exam, you will be able to order an Accredited Certi cate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
OUR COURSES PARTNERS
Career Path Not only does our CPD and IAO accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £17,100. The sky really is the limit.
COURSE CURRICULUM
Understanding Customer Service
Understanding Customer Service
00:17:00
Identifying Customer Expectations
00:06:00
Providing Excellent Customer Service
00:07:00
00:08:00
00:08:00
Focusing on the Customer
Focusing on the Customer
Registered with the UK Register of Learning Providers (UKRLP) UKPRN: 10063816
Customer Service and the Telephone
Customer Service and the Telephone
Handling Complaints
All Alpha Academy students are entitled to apply for an NUS card
Handling Complaints
00:12:00
Enduring Stress
Enduring Stress
00:13:00
Course content are awesome! Greatest course I had this time.
Ginny
Mock Exam
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OUR STUDENTS SAY..
Student
Mock Exam – Customer Service Skills Certi ed Video Training
00:20:00
00:20:00
Final Exam
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Final Exam – Customer Service Skills Certi ed Video Training
COURSE REVIEWS
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9 ratings
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CERTIFICATE CODE
We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level. 15 St Botolph St, London EC3A 7DT, United Kingdom. 020 3965 2556 info@alphaacademy.org
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