Aguas de Valencia Group- Brochure design by Alva Aur

LEADING SPANISH COMPANY FOR THE COMPLETE WATER CYCLE

Ă?NDICE INTRODUCTION ......

.....

2 DRINKING WATER 6

.....

Management of drinking water supply systems

.....

Purification plants

.....

Mains distribution

3 WASTE WATER TREATMENT 12

.....

Introduction

.....

Water line

.....

Sludge line

.....

R&D&i

4 WATER SERVICES 20

.....

Introduction

.....

Water quality

.....

Automated meter reading

.....

Hydraulic performance of networks

.....

Monitoring waste and sanitation

.....

Meter reading, billing, and payments

.....

Irrigation

.....

Information systems

5 ENGINEERING 38

.....

Engineering and services

.....

Projects carried out

6 INTERNATIONAL DEVELOPMENT .....

Introduction

.....

Venezuela

.....

Costa Rica

.....

Akonibe (Equatorial Guinea)

.....

Republic of Angola

.....

Qatar

DIVERSIFICATION ......

..... 52

CORPORATE SOCIAL RESPONSIBILITY ......

..... 54

Drinking Water

125

years of

experience

More de 2.000 employees

Spain

Autonomous Communities

International Experience Ibero-America, Africa, and the Middle East

More than 5 MILLION customers

Leaders in

the management of smart meters:

650.000 units in operation

INTRODUCTION The Aguas de Valencia Group is made up of a group of professionals specialized in the efficient management of the complete water cycle: the collection, treatment, distribution, purification, and reuse of water.

Drinking Water

LLEIDA ALICANTE VALENCIA

CASTELLÓN

TARRAGONA

TERUEL

BARCELONA

DRINKING WATER 2.1 MANAGEMENT OF DRINKING WATER SUPPLY SYSTEMS The Aguas de Valencia Group was originally founded for this purpose and it continues to be one of the group’s main business lines. It consists of integrating the necessary services so as to guarantee the distribution of drinking water with an appropriate quality and reliability to the homes and establishments of its customers.

Servicing more than

3 MILLION people

more than

300 CITIES MANAGED

The main activities within these services are: • COLLECTING AND TREATING drinking water.

GERONA

• DISTRIBUTION of drinking water. • ANALYTICAL MONITORING of drinking water. • Establishing and updating the

USER RECORDS OFFICE.

• REMOTE meter reading, billing, and payments. • Implementation of GEOGRAPHIC

INFORMATION SYSTEMS.

• EXECUTION OF INVESTMENTS IN

HYDRAULIC INFRASTRUCTURES related to the services.

We manage

Production and distribution

200 Hm³/year

15.000

Kilómeters

1.700

of piping.

hydraulic sectors.

400.000

connections. 7

Drinking Water

2.2 PURIFICATION PLANTS

DESALINATION PURIFICATION PLANTS: THROUGH REVERSE OSMOSIS AS WELL AS ELECTRODIALYSIS

CONVENTIONAL PURIFICATION PLANTS

CARBON FILTER PLANTS

The management of the complete water cycle begins with collecting water from surface or underground sources, and it must then be properly treated for safe human consumption. All the facilities managed by the Aguas de Valencia Group are equipped with the latest technological advances in the field of water treatment as well as the experience of a specialized team that performs exhaustive controls 24 hours a day, 365 days each year. All of this is done to guarantee quality water to its customers.

FACILITY

m3 /DAY

TYPE

PROVINCE

LA PRESA (Manises)

293.760

Decantation - Filtering

VALENCIA

259.200

Decantation - Filtering

VALENCIA

43.200

Decantation - Filtering

VALENCIA

23.328

Decantation - Filtering

TERUEL

REALÓN (Picassent)

SAGUNTO

TERUEL

ULL DE BOU (Gandía)

16.000

RED (reverse electrodialysis)

VALENCIA

Drinking Water

2.3 MAINS DISTRIBUTION The Aguas de Valencia Group manages a variety of mains distribution services or aqueducts.

Mains distribution consists of transporting water from the purification plant to urban areas through a branched network of large pipes (the diameters range from 300 to 1,600 millimeters) and complex pumping systems. Specialized centers perform comprehensive management using integrated remote controls to adjust strategic parameters such as the flow, chlorine levels, pressure, the status of well and pump valves, deposit levels and more. The Aguas Group currently manages approximately 20 mains distribution systems.To do so, it has developed a simulation tool that helps make water supply decisions in real time.

Once the water has reached an urban area, it is distributed through a web of pipes of different sizes (the diameters range from 100 to 300 millimeters), in such a way that every connection point receives the right pressure and flow. The main systems managed by the Aguas de Valencia Group include the water supply of the Valencia metropolitan area, which has a population of about 1.6 million residents, as well as the infrastructures of the JĂşcar Royal Canal. Thanks to its high level of efficiency, this company provides versatile services with the ultimate goal of providing society with guaranteed top quality water resources that are distributed in a constant and reliable manner.

• The Aguas Group manages multiple mains distribution systems in Aragon, Catalonia, the Community of Valencia, and La Rioja. • It guarantees water supplies to more than 2 million people. • Each year, it optimizes the production of approximately 350 million cubic meters of water. • It manages a mains distribution network that consists of 1,500 kilometers of large pipes.

VALENCIA’S MAINS DISTRIBUTION SYSTEM: • System of 200 kilometers of pipes with a diameter ranging between 300 and 1,600 millimeters. • Guarantees service to more than 1.6 million people. • Efficiently manages an annual water flow of 82 million cubic meters.

Waste Water Treatment

WASTE WATER TREATMENT EQUIVALENT

2,7 MILLION PEOPLE

352

WASTE WATER TREATMENT PLANTS

SEPTIC TANKS

269

PUMPS

VOLUME OF WASTE WATER TREATED:

260 HM3

DRY MATERIAL GENERATED

ENERGY COGENERATION

METRIC TONS

MILLION KW/YEAR

36.000

16,4

Waste water treatment and purification is another of the Aguas Groupâ&#x20AC;&#x2122;s main lines of business, and the company has extensive experience in designing, planning, building, and operating urban waste treatment plants throughout the country. All of the waste water treatment plants managed by the company are equipped with the latest technology in order to return the water to the environment in the best condition possible, as per the legislation in force. On the other hand, the solutions provided by this company show the environmental aspects of the sludge extracted by the treatment plants. To do so, it has developed and improved a number of production processes at its plants in order to generate biogas from sludge treatment, as well as other processes focused on its use in agricultural fields to improve soil quality by carrying out a pretreatment for this purpose.

REDUCTION OF CO2 EMISSION

3.000 TONS/YEAR

3.1 WATER LINE

Waste Water Treatment

Wastewater is treated and purified at complex treatment plants so it may then be reused.

AUTONOMOUS COMMUNITIES

352

260

HmÂ³

WASTE WATER TREATMENT PLANTS

Volume of treated water

16.355 MWh / Year of cogenerated energy

MAIN PURIFICATION PLANTS Tertiary Design

PINEDO PLANT

127

Hm3 / Year

Cogenerated energy

12.687 MWh / Year

Type of Treatment: Biological and Tertiary Use of the purified water:

Annual treatment

Population served:

Hm3

Million people

117

1,2

QUART BENAGER PLANT

Dry material generated

14.000 Metric Tons

• Reused for agricultural irrigation and for adding water to La Albufera. • Sustainable management through cogeneration.

Sludge drying capacity

30.000 Metric Tons

Type of Treatment: Biological.

Annual treatment

Hm3

Use of purified water: agricultural purposes and adding water to La Albufera

Población atendida

163.192

• Sustainable management.

habitantes

Dry material

2.742

• Continuous R&D&i development.

Cogenerated energy

1.181

• Treated water is reused in canals.

MWh / Year

Metric Tons

3.2 SLUDGE LINE

Waste Water Treatment

THERMAL DRYING Sludge energy recovery in cement kilns

Low temperature. STC

IBI IBI thermal drying plant

5.548

Metric Tons/Year (design)

Sludge removed:

491

Metric Tons of wet material annually for energy recovery

QUART BENร GER

Quart Benรกger thermal drying plant

30.000 metric tons

Sludge removed:

1.052

metric tons of wet material annually for energy recovery

High temperature. VOOM

COMPOST AND AGRICULTURAL USE Agreement with IVIA Torres Quevedo Project

Compost plant

30.000 Metric Tons/Year (design)

(diseĂąo)

Sludge removed:

8.453

metric tons of wet material annually for agricultural and compost recovery

Annual application of 143.000

metric tons

of sludge, properly treated, to improve the quality if agricultural soil.

Sludge managers R-10: Agricultural Recovery AENOR Sludge Application Certificate GA-2000/0014

3.3 R&D&i ECODIGESTION Waste Water Treatment

• Increased Renewable Energy • Reduction of Greenhouse Gases • Smaller Carbon Footprin • Smaller Hydrological Footprint

EUROPEAN - LIFE Proyecto LIFE13 ENV/ES/000377 www.ecodigestion.com

Water Services

WATER SERVICES The Aguas de Valencia Group has developed a number of activities in order to adapt to customer needs that are increasingly demanding and entail new requirements.

In light of this situation, the Groupâ&#x20AC;&#x2122;s professionals have become specialized in designing and offering real solutions that are currently at the forefront of the water industry.

4.1 WATER QUALITY GAMASER performs

470.000 tests

30.000 actual samples

ACCREDITED TESTS ENAC 17025 as an environmental laboratory and ENAC17020 as an inspection entity

The Aguas de Valencia Group has a laboratory network throughout the country to monitor water quality. The central laboratory, GAMASER, is a modern and renowned laboratory with a government accreditation that confirms its status as an inspection entity. GAMASER analyzes and monitors the water for public consumption of approximately 700,000 subscribers in the Community of Valencia, which is equivalent to about 2 million consumers.

It covers the following areas: • Analyses for all types of water. •

Tests for Legionella pneumophila.

• On-site analyses and sample collection. • Collection studies. • Tracking and monitoring industrial waste. • Analyses to monitor waste water treatment plants. •

Compost analyses.

•

Soil, leaf, and water analyses.

4.2 REMOTE METER READING The Aguas de Valencia Group is currently the industry leader for the management of smart meters in Spain. It has approximately 650,000 meters, positioning at the forefront of this technology on an international level.

Water Services

The Aguas Group has a single operations center in Valencia, from where it manages the information generated by the meters on a fixed network in a variety of distant locations such as Tortosa, Gandía, Sagunto, Quart de Poblet, Granja de Rocamora, Albalat dels Sorells, Chiva, Valencia, and Calpe

ENVIRONMENTAL BENEFITS This Aguas Group innovation provides major environmental benefits because its helps reduce annual levels of CO2—one of the leading gases behind climate change—by over 600 metric tons. This major milestone is the result of improved annual water savings as well as the ability to receive information from the meters at a single control center, without the need for vehicles and meter reading technicians to travel to individual locations. In addition, thanks to the real-time information provided by the Aguas Group’s smart meters, it is possible to quickly notify customers of possible leaks inside their homes or establishments, as well as to obtain meter readings based on actual consumption, among other advantages.

Valencia is the largest European city that has completed the installation of smart meters on a fixed network.

LEADERS IN THE REMOTE READING OF SMART METERS

650.000 devices in operation at the end of 2015

Proven experience:

years

in remote reading systems We offer an OPEN solution that can be ADAPTED to every municipality

OUR PHILOSOPHY IS TO WORK WITH PROVEN TECHNOLOGIES

4.3 HYDRAULIC PERFORMANCE OF NETWORKS We analyze night consumption using proprietary computer tools. We install prelocators and also detect and repair leaks in the drinking water network of a municipality.

Nearly ten years ago, the Aguas Group created a specialized unit made up of a multidisciplinary team of individuals focused on preventing and reducing leaks that could occur in the regions the company manages as well as at many other locations throughout the country. These leaks could be caused by hydraulic aggressions due to changes in pressure, chemical damage resulting from reactions with the material used to fill the ground, road traffic, etc.

HOW IS THIS DONE? In the past year, the Aguas group has managed to save 2 million cubic meters using the following method: • Managing pressure by installing pressure adjustment valves that stabilize the corresponding pressure for every network. •

Monitoring, in real time, the minimum nighttime flow using innovative information systems.

• Improving infrastructures by updating and renewing pipes and meters as well as by sectoring networks. This provides improved control over the water distributed in every part of the municipality. • Actively searching for leaks using the latest detection (prelocators, correlators, thermography, etc.) and analysis technologies such as the Marlin tool that was created for this purpose by the Aguas Group. This innovative system integrates the daily records of all the installed equipment and analyzes the information received, enabling the early detection of potential leaks in the network.

Implementation of the hydraulic performance improvement system in 190 cities. Over 6,000 kilometers of the network are inspected annually. 12,500 leaks were detected and repaired last year. More than 24,500 work hours were spent on improving performance. More than 2 million cubic meters of water were saved in 2015.

4.4 MONITORING WASTE AND SANITATION Creation of a Sanitation Master Plan. Mapping of the sanitation network. Preventive maintenance of the sanitation network.

Water Services

Scheduled inspection of sewers and pipes.

With a team of highly specialized technicians, the Aguas Group efficiently monitors and inspects the waste that goes into the sewer network in order to guarantee compliance with the applicable legislation. In this regard, as a company with the ISO 17020 accreditation granted by ENAC (National Entity of Accreditation) for the inspection of waste water, continental water, and marine water, it works with the public entities responsible for ensuring the absence of contaminations as well as with companies that are increasingly concerned with eliminating the environmental impact of their operations. Environmental legislation is becoming increasingly strict, requiring the creation of waste removal control plans. These plans, which are prepared by the Aguas Group, make it possible to protect and monitor the condition of the waste water removal and purification systems in municipalities.

waste control

CONTRACTS

1.500 INSPECTIONS EACH YEAR

SEWAGE SYSTEM The Aguas de Valencia Group provides cleaning, maintenance, and upkeep services for sewer networks in more than 140 municipalities, representing a total population of more than 1.1 million residents.

PROVINCIA ALICANTE

140

MUNICIPALITIES

POPULATION SERVED 105.876

BARCELONA

4.147

CASTELLÃ&#x201C;N

7.132

LLEIDA

1.343

TARRAGONA

40.296

TERUEL

50.926

VALENCIA TOTAL

919.402 1.129.122

The Aguas de Valencia Group has the latest equipment for cleaning and inspecting sewer networks.

4.5 METER READING, BILLING, AND PAYMENTS

Water Services

These tasks originally formed part of the cycle, but the Group’s specialization in this area has allowed it to expand these operations to other services such as meter reading and billing for industrial and residential gas utilities in the regions of Navarre and La Rioja. The Group’s management of meter reading, billing, and payments offers several benefits: •

Specialized staff.

• Use of specialized meter reading systems via our staff’s portable meter reading terminals or via remote reading systems installed by the Group at certain locations. • Use of payment systems for a collection rate above 99% through the use of cutting-edge technologies. • A wide array of services that cover all potential customer needs in order to continuously improve the service provided by the company.

500.000 phone calls answered by the call center

600.000 transactions completed at office locations

240.000 transactions completed by the virtual office

Water Services

4.6 IRRIGATION Farmers as well as local, national, and European public bodies require technology in order to provide fields with the necessary hydraulic infrastructures for irrigation that allow them to be competitive and use reasonable amounts of water.

In the comprehensive management of irrigation systems, OPERAGUA S.A. focuses on all the elements involved in the operation, even before its launch:

In light of the change and modernization being faced by the industry, the Aguas de Valencia Group has created OPERAGUA S.A., a service company specialized in the comprehensive management of localized irrigation systems in order to provide its experience in the management and maintenance of hydraulic infrastructures to irrigation associations, thereby collaborating in the advancement, modernization, and improved competitiveness of the agricultural sector.

PRODUCTION AND/OR COLLECTION

OPERAGUA S.A. operates with a management model that integrates and optimizes the aspects related to the hydraulic cycle of irrigation in modern agriculture, and as a result it: • Improves the net production output of farmers. • Optimizes the operating costs in terms of the cubic meters and the surface area (Ha, Hg) • Addresses the issues faced by farmers in their operations. • Protects the surrounding environment.

•

Inspection, protection, and surveillance.

•

Production volume controls.

•

Energy optimization.

•

Comprehensive management of the system: pumps, electric motors, control panels, alarms, etc.

STORAGE AND REGULATION • Inspection, protection, and surveillance. •

Water level controls: Production - Demand

• Comprehensive management of the system. • Automation, etc. Automatización, etc.

TREATMENT AND CONTROL • Maintenance and operation of filtration equipment. • Control of required quality parameters: Solids in suspension, pH, algae, micro-elements, etc. • Performing analyses. • Adding appropriate amounts of reagents, etc.

METER READING,

DISTRIBUTION NETWORKS

BILLING, AND PAYMENTS

• Inspection, protection, and surveillance. •

Efforts to find leaks.

• Optimization of the hydraulic performance of networks. • Design, analysis, and modeling of hydraulic operation. •

Pressure control, etc.

• Meter maintenance and upkeep. •

Periodic consumption readings.

•

Availability of test benches.

• Billing and payments: Customer service offices for farmers with irrigation rights.

TECHNICAL SUPPORT • Subscriber plans. •

Phytosanitary recommendations.

•

Facilities design.

Water Services

• Diagnosis of irrigation efficiencies, etc.

CONSULTANCY AND PROJECTS • Facilities audit and proposed improvement plans. • Personalized technical agricultural consultancy service. • Projects for the transformation to localized irrigation. • Management and execution of projects for the transformation to localized irrigation. • Processing and submitting aid requests to public entities for the transformation and/or improvement of facilities. •

Financing the unsubsidized portion of localized irrigation transformation projects..

OVER 34,000 hectares and 178 HmÂł managed

4.7 INFORMATION SYSTEMS The Aguas de Valencia Group is implementing the latest technologies and information systems in all its operations in order to improve the efficiency of the services it provides.

Water Services

This search for resource optimization is based on the continued concern for improving customer satisfaction by focusing on information management.

DRINKING WATER: COMMERCIAL CYCLE (WEIS FUTURE) CSV (Customer Service System) This is a CRM of the Group that contains all the knowledge that sales agents need in order to guarantee intuitive customer service. Window to customers Customers can use the simple and intuitive environment of the virtual office or the mobile app to perform the same actions as in a physical office. Window to public entities As part of the contract, the Group provides the city government or corresponding public entity with access to a portal that contains quality ratios for the service, the customer database, and the inventory of municipal meters.. Window to providers Relationships with providers and subcontractors are managed using this portal for exchanging invoices and certifications Readings, meters, and remote readings Since the Aguas Group has been a pioneer in the implementation of the technology for fixed network remote meter reading by meter volume used in this project, all the knowledge obtained in this installation has been adapted to a computer system that manages the meters, the work performed on them, route optimization, etc. This makes it possible to collect information from multiple technologies and integrate them in any commercial software application.

Billing and Payments The service created by the Group includes rates, all types of payment management tasks, fees, standards, special billing aspects, payment systems (bank remittances, credit card, cash, etc.) The module is the result of over 30 years of development based on more than 250 cities and towns located in several autonomous communities and foreign countries to help improve the array of special billing aspects. Glacier This mini commercial system has a simplified functionality for the entire commercial cycle of smaller towns: customer service, meter reading, billing, and payments.

DRINKING WATER: DISTRIBUTION NETWORKS, COLLECTIONS NETWORKS, AND SECTORING GIS This geographic information system includes all types of features and integrations that are needed for water management. It is integrated with the commercial system or with customer channels to notify of service incidents. It is also integrated with the network task management systems or the engineering and construction work areas and their task control features Ă valon System This field work management system includes features for planning tasks. It is integrated with the commercial system in order to manage customer notifications and with the GIS or the mobility systems that are equipped with map management, modules for subcontractors and for supervising and certifying their work.

Waste The management system for the waste control plan can be integrated with the laboratory and it also makes it possible to schedule tasks, track the work, prepare reports for public entities, and monitor parameters. Regedate This is the Aguas Groupâ&#x20AC;&#x2122;s big data module and its purpose is to obtain data about SCADA variables in all the mains supply collection networks as well as to gather and use remote meter reading data.

Esquedate These web-based hydraulic diagrams are fed data, ratios, and graphics from Regedate in real time. This system allows the Group to generate mathematical models as well as to constantly monitor the status of the collection network on various devices. It also allows the possibility of sending orders to the SCADAs.

Water Services

Efidate This energy efficiency system developed by the Group is used to adjust the pricing curves of the electrical energy pool to the production pool through the use of predictive algorithms along with algorithms based on network performance. It has a simulation environment for measuring the impact of its application or to change the purchasing mix of electrical energy reserves according to supply.

MerlĂn This system manages sectoring through the use of alarms that are activated by changes in minimal nighttime flow trends. It allows the creation of water assessments based on remote readings that are interpreted using statistical algorithms. Handling algorithm techniques The use of big data and algorithm techniques allows the Groupâ&#x20AC;&#x2122;s technicians to detect anomalies in customer consumption patterns in order to search for potential leaks or fraud.

WASTE WATER SIGMAR-GESIOR This system is focused on managing waste water treatment plants (WWTP) and its aim is to manage plant inventory.

Coordinated management of 176 information systems within the Group

Sludge This tool establishes procedures and systems for managing sludge areas along with their location, distribution, and logistics. It is fully adapted and specialized for this purpose. It allows preparing reports, tracking delivery vehicles, etc. WWTP control alarms

80% growth in updating and implementing new systems in only five years

The Group has created this system that monitors treatment plant alarms and provides information. Handling algorithm techniques The use of big data and algorithm techniques allows the Groupâ&#x20AC;&#x2122;s technicians to detect anomalies in customer consumption patterns in order to search for potential leaks or fraud.

Digital transformation, sensor systems, and big data are the keys behind the Groupâ&#x20AC;&#x2122;s excellent service

ENGINEERING

Engineering

The main duties of the Aguas de Valencia Groupâ&#x20AC;&#x2122;s Engineering Department, for its own projects and for companies outside the group, are:

5.1 ENGINEERING AND SERVICES

TRADITIONAL ENGINEERING CIVIL WORKS CONSTRUCTION

CIVIL WORKS DEVELOPMENTS

The Aguas de Valencia Group’s Engineering Department executes major construction projects that must be scheduled far in advance in order to minimize the impact on everyday services.

Average economic value of the construction projects undertaken

55 MILLION invested

CHANGES OVER TIME IN THE VOLUME OF CONSTRUCTION PROJECTS MANAGED

2010

61,65 M€

2011

58,6 M€

2012

2015

49,4

60,3

M€

2013

2014

49,07

59,76

M€

SERVICES AND LINES OF BUSINESS DRINKING WATER •

Infrastructure master plans •

•

Treatment plant projects

Mains supply and distribution network projects • • •

WASTE WATER

Engineering

Construction work management

REMOTE CONTROLS

Technical consultancy and support •

Hydraulic works development

Engineering

ENERGY EFFICIENCY

RESOURCES The Aguas de Valencia Groupâ&#x20AC;&#x2122;s Engineering Department has the necessary resources for undertaking all types of projects in Spain or abroad.

Highly qualified staff:

70 ENGINEERS

MODERN FACILITIES

CUTTING-EDGE TECHNOLOGY

State-of-the-art equipment and software to address the technical requirements of projects.

5.2 PROJECTS CARRIED OUT QATAR PROJECT

Design and expansion of a waste water treatment plant in order to obtain water

Drinking water system Estimated duration of the work:

Pumping stations

Engineering

months

VALENCIA OCEANOGRÃ&#x20AC;FIC

Inspection of the entire water treatment system that serves as the life support of the species in the aquarium.

SEWER WORK: MASTER PLAN FOR THE CALPE SEWER SYSTEM Maximum depth of cover. T=15 years.

2.077

Sewer lines

1.923

Pumping stations

Manholes

CIVIL WORKS: PROJECT FOR THE THIRD MODULE IN PICASSENT

Major units

Earthwork

120.000 m3

Structural steel

Cement

530.000

6.500

Structure

10.000 m3

PIPING WORK: INTERCONNECTION OF THE MISLATA-VALENCIA HEADRACE PIPE Installation of 1.4 km of 1,400 mm diameter piping, 400 in a gallery, under the new riverbed of the Turia River.

Engineering

RENOVATIONS TO THE ELECTRICAL TRANSFORMER SUBSTATION, 66 KV, AT THE LA PRESA PURIFICATION PLANT (MANISES)

EXPANSION OF THE SLUDGE TREATMENT LINE AT THE PURIFICATION PLAN

•

CONCRETE: 2,000 m³

•

STRUCTURAL STEEL: 270,000 kg

•

EARTHWORK: 30,000 m³

•

SLUDGE SILO: 150 m³

INTERNATIONAL DEVELOPMENT Throughout its 125-year history, the Aguas Group has gained significant experience in international markets.

The GIS subscriber management systems made possible the group’s first efforts abroad, and additional services linked to engineering and the complete water cycle further boosted its international expansion.

International Development

Thanks to its proven background, the Aguas Group specializes in exporting knowledge and experience to other countries interested in the efficient management of water resources. Examples include several African, Ibero-American and Middle Eastern nations where a number of projects are currently being carried out.

FROM VALENCIA TO THE REST OF THE WORLD, WE EXPORT EXPERIENCE AND INNOVATION International Contracts • Barquisimeto (Hidrolara) • San José (Instituto Costarricense del Agua) • Akonibe (GE Project) • Malanje (Ministry of Energy & Water) • Doha (Qatar Airways)

6.1 COMPREHENSIVE MANAGEMENT OF HIDROLARA (VENEZUELA) Contract for the comprehensive management of the drinking water and sanitation service of the company Hidrolara C.A.

GOALS • To allow the company to be self-financing. • To improve the service provided. •

To transfer Aguas de Valencia’s technology.

• To implement computer and management systems.

6.2 SYSTEMS IMPLEMENTATION FOR WATER AND SEWAGE (COSTA RICA) Implementation of the commercial and financial systems for the Costa Rican Institute of Water and Sewage Systems (Acueductos y Alcantarillados, AyA)..

GOALS

International Development

• Implantación de los Sistemas Comerciales para los procesos de lectura, facturación y cobro a los usuarios de los servicios de Agua y Alcantarillado atendidos por AyA • Definición de procesos, parametrización del software SAP R/3 y formación a los usuarios, para los procesos de gestión administrativa, contable y de aprovisonamiento en AyA.

6.3 PROJECT TO PROVIDE THE DRINKING WATER CONSUMED IN AKONIBE (EQUATORIAL GUINEA) Design and execution of the infrastructures needed to provide drinking water for human consumption.

GOALS •

To improve and develop the water purification system.

•

To implement the improvements to the existing purification process.

•

Execution of related infrastructure work.

6.4 MANAGEMENT AND OPERATION OF THE WATER SUPPLY SYSTEM FOR THE CITY OF MALANJE (REPUBLIC OF ANGOLA) Management and operation of the water supply system for the population of Malanje (221,785 residents).

GOALS • To improve the reliability of Malanje’s water supply system. •

To assist the Water and Sanitation Agency of the Malanje Region (EASM) with the implementation of the detailed management system.

• To guarantee the sustainability and commercial viability of the EASM.

International Development

•

To transfer Aguas de Valencia’s know-how.

6.5 CONSULTANCY SERVICES PROJECT. TSE COOLING WATER. HVAC COOLING TOWER WATER (QATAR) The main goal is to design the necessary treatment facilities (TSE, Treated Sewage Effluent system) as well as piping in order to take full advantage of the existing waste water treatment plant (WWTP) at Dohaâ&#x20AC;&#x2122;s new Hamad International Airport so it is able to meet the watering needs and also supply several cooling towers.

DIVERSIFICATION at the Aguas de Valencia Group

Thanks to the success of its management, in recent years the Aguas de Valencia Group has undertaken diversification initiatives to create AVANQUA. The new company, created in partnership with the Vancouver Aquarium and KET Gestión, will manage the Valencia Oceanogràfic in the upcoming years after being awarded the project through a public bid. AVANQUA aims to help make the Valencia Oceanogràfic a global reference of informative leisure and education. It offers visitors a unique experience in which leisure and entertainment are combined with cultural enrichment by encouraging knowledge and awareness of natural environments. To make this possible, the €25 million investment that has been planned over the next 15 years in the AVANQUA project will be essential. The main goal will be to include new content and infrastructures as well as to improve the existing facilities.

Diversification

The aim of AVANQUA is to promote a new communication model of content based on the values of sustainability and environmental awareness in order to encourage and arouse the interest of visitors in natural surroundings. This will be done by focusing on multichannel communication strategies that target the venue’s existing and potential stakeholders.

As mentioned earlier, the Aguas Group’s AVANQUA partners have proven experience in managing aquariums, including: Vancouver Aquarium is the international and scientific partner with expertise in aquarium management and content communication. For 54 years, it has been one of the most reputable aquariums in North America, and it focuses on fostering the preservation of marine life as well as on implementing educational, research, and conservation programs. Ket Gestión provides knowledge and experience in the efficient management of leisure, tourist, and cultural establishments. It is made up of professionals who have been involved in the construction and operation of the City of Arts and Sciences, and specifically the Oceanogràfic, since their creation.

CORPORATE SOCIAL RESPONSIBILITY RESPONSIBILITY AND COMMITMENT TO SOCIETY

Since it was founded in 1890, the Aguas Group has shown its involvement with and commitment to the people and regions it interacts with. This focus has shaped the company into an entity that promotes growth and creates stable jobs (direct and indirect). It is also committed to protecting the environment, but above all, it is connected to citizens and their actual needs. Corporate Social Responsibility The Aguas Group goes hand in hand with corporate commitment towards economic, social, and environmental matters. A clear example of the environmental focus of the volunteers at the Aguas de Valencia Foundation and the Oceanogràfic Foundation is the project to restore the native biodiversity of the Turia River that has been carried out over the last two years and was recently extended. During this period, more than 300 volunteers from the Group have helped restore the native forest by removing waste and invasive species, and planting autochthonous vegetation that will help improve the ecosystem’s biodiversity and also save water by reducing consumption.

Corporate Social Responsability

Volunteers were also able to track giant tortoises and bats, identify three species, and also inspect the ecological condition of the Turia River.

In addition, the coordinated efforts of volunteers from the two foundations focused on cleaning beaches and the sea floor, and also releasing turtles that had recovered at the Ocanogràfic’s ARCA into the wild. In summary, multiple activities show their concern towards preserving nature and improving the world. Responsibility is the trait that defines the Group because its operations indicate the commitment to the more than 400 Spanish cities and towns where it provides its services for efficient and optimized water and energy resources. As a result, it has prevented the release of over 4,200 metric tons of CO2 and other greenhouse gases this past year by applying sustainability criteria to its operations, in line with social trends and expectations. This significant result has been possible because the Aguas de Valencia Group has optimized the production and supply of drinking water, as well as the subsequent purification and treatment, along with the other activities the companies has carried out throughout its 125-year history.

COMMITTED TO PEOPLE The Aguas Group uses actions to show its desire to help change the world, especially in the face of disasters. One example is the Aguas Group’s involvement in the humanitarian catastrophe in Ecuador by sending a mobile water purification plant to help alleviate the dire conditions. The osmosis purification plant was shipped to Ecuador’s Durán region, and in coordination with local authorities, it was used to assist the regions that had been most affected by the earthquakes. The plant is able to supply enough drinking water on a daily basis for populations between 90,000 and 150,000 residents. The Aguas Group and the Valencia City Government also launched a campaign to raise funds for Ecuador. With the “1 CLICK = MORE AID” initiative, the Group contributed €2 to the cause for every individual who registered to receive an electronic invoice via Emivasa’s virtual office as opposed to a paper invoice by mail.