Citylink Company Profile by alvinooi boon teik

International Air Express Distribution & Logistics Services

company profile

CITY-LINK is where RELIABILITY comes together to meet all your needs

Vision Statement To be The Preferred Logistic Service within Asia Pacific by 2020

Mission Statement To Educate Customers and Businesses on The Importance of a Good Logistics Service Provide Affordable but Quality and On-time Delivery Service to Meet Customer Requirements

About Us COMPANY VALUES Since the dawn of time, the speedy delivery of goods has been pivotal for nation building. Without it, ancient Egyptians’ could not move the huge bricks to form the pyramids; traders would not be able to barter their wares along the silk road; the Statue of Liberty would have still be stuck on France and the great wild west would still be untamed without its Pony Express riders. In today’s society, transportation or Logistic Management as it now popularly called; is to solve complex transportation issues by providing consultation along with pick-up and delivery services to ensure your goods reach its intended destination on schedule and in good condition. In short...Let us do the heavy lifting. We, City-Link Express understand logistics. With over 30 years of experience, we gladly share our expertise and learning’s to assist our valued customers with all their logistics needs and making sure that their customers receive their goods on time. It is through this intimate relationship that allows us to understand all your needs carefully so that we can custom-fit our services to serve you better.

COMPANY HISTORY

City-Link Express is Malaysia’s first and longest serving Courier Company to reach a global reach that extends to more than 100 countries. We are committed to provide timely, efficient and cost-effective ‘total logistics solutions’ to ensure your documents, parcels, freight and mail are delivered accurately and safely.

CITY-LINK originally founded in 1979 by a visionary entrepreneur, David Tan, has come a long way since its first modest two-office operation. Today the company has more than 110 express and drop-in centers in strategic locations countrywide still growing and expanding. With two subsidiary companies, CITY-LINK Air Cargo and CITY-LINK Logistics, CITY-LINK is a fully integrated courier service provider offering domestics and international customers total logistics solutions. CITY-LINK has offices in Singapore, China, Hong Kong, Taiwan, Thailand and Vietnam. Strategic alliances have also been established in joint ventures with Indonesia, Philippines, India, Pakistan, Myanmar, South Korea, Japan, Brunei, Australia, and the United States of America. The reason CITY-LINK is able to grow to such extent is because we know the local culture, the conditions and the terrain better than any other courier service. Our uncompromising stance in adhering to our corporate mission has inevitably led us to invest heavily on the latest technological advancements. Innovation and constant improvement in Information Technology has added more value and benefits to our customers. CITY-LINK web based Proof of Delivery (POD) of our consignment note has enabled all domestic and international customers to keep track of their consignment status. A team of Quality Control Trackers monitors shipments to ensure standards and performance targets are met. CITY-LINK team of managers and supervisors are dedicated to solving all your delivery, freight forwarding and warehousing needs. Not only are we committed to fulfilling our customer expectations, but exceeding them as well by providing speedy and hassle free deliveries both to and fro.

City-Link are a Home grown express courier company, the longest established and largest in Malaysia. Accolades received include Superbrand in 2005 and ISO 9001/2000 certification in 2006. In the international arena we had established strong footing in all capital cities within Asia to expand exponentially to better serve you and collectively capture the key high growth foreign markets. David Tan | CEO & Managing Director

Our Standards By applying the same high standard of accuracy and reliability throughout our services, you can be rest assured that your consignments reach their destination in perfect condition.

City Link Express takes pride for being a home-grown courier service company which has more than 25 years of history. Since its humble beginning, the company has evolve among one of the leaders in the local courier market front. City Link is recognized being a pioneer in the introduction of bar-coded consignment notes, infusing the latest Information Technology to its own purpose-built head office with warehousing facilities. This clearly gives an indication of the vision of the entire City Link Group. City Link is the only Malaysian courier company that spreads its wings to the international front. With offices in Singapore, Indonesia, Thailand, Cambodia, Vietnam, China and Taiwan, the Company has position itself as a regional courier service provider. Such presence enable the formation of strategic alliances with counterparts in India, Pakistan, Korea, Sri Lanka, Japan, Australia, UK, USA and Canada. The alliances are continuously growing, adding on further City Link's service coverage areas.

City Link Express (M) Sdn Bhd is a fully integrated courier service provider offering domestics and international customers total logistics solutions. We have operations in Singapore, China, Hong Kong, Taiwan, Thailand and Vietnam. Strategic alliances have also been established in joint ventures with Indonesia, Philippines, India, Pakistan, Myanmar, South Korea, Japan, Brunei, Australia, and the United States of America.

City Link offers a special one rate for shipments within Peninsular Malaysia, and one rate for East Malaysia shipments. This is only possible with high coverage service areas such as that of City Link's. The company also offers very competitive rates for international shipments through its own regional offices and strategic partners. In recognition of City Link's reliability and quality of service, the company is awarded the 'Super Brand' award in 2005 adding another milestone to the Company's well-establish history. To add further, City Link has receive ISO 9001:2000 status certified and accredited by SGS and UKAS accordingly. With City Link's own in-house developed on-line tracking system, customers are able to track their respective shipments in real time, 24 hours a day from the comfort of their homes and offices. City Link's IT development team is well-recognize and recommended by SGS as well. All the above underline City Link Express commitment for service quality excellence and reliability in the courier service industry both local and international.

Service Excellence Our mission is to continuously strive to be a highly serviced oriented organisation to enhance and value-add the services and products of our customers whilst meeting the needs and expectations of our employees and shareholders.

With more than 2000 employees in 100 offices throughout Asia, it is no wonder we can express it better for you. We make sure that we constantly surplus our customersâ&#x20AC;&#x2122; expectations through our services, that include Third-Party Logistics (TPL), Supply Chain Management, Freight Forwarding (Land, Ocean and Air), Corporate Mail-room Management, Warehousing and Inter-state Trucking.

Products / Services Since 1979, City-Link Express continues to provide, an excellent range of express and logistics services, with competitive rates to meet the growing demands of our customers. Explore our website to see how we can complement your business. EXPRESS DELIVERY When you need your shipments to arrive on time, look no further. As Malaysia’s premier express delivery company, we offer a range of customized express services to fit your needs.

Time-Definite Services When you have urgent shipments to be delivered, whether in Malaysia or the World; use City-Link Express. From collection to delivery, we will ensure your shipments will arrive on time. Before 10am • Door-to-door delivery before 10am, on the next working day. • City-Link Express couriers will collect shipment from sender’s location and deliver to receiving address, the next day. • Sender can also visit our branches or drop-in centres to handover the shipment for us to deliver. • Not applicable if delivery address is a residential area. • Service is only available to Peninsula Malaysia Only. • Express shall not be held responsible should recipient decline to acknowledge or receive the shipment. Before 12pm • Door-to-door delivery before 12pm, on the next working day. • City-Link Express couriers will collect shipment from sender location and deliver to receiving address the next day. • Sender can also visit our branches or drop-in centres to handover the shipment for us to deliver. • Not applicable if delivery address is a residential area. • Service is only available to Peninsula Malaysia Only. • City-Link Express shall not be held responsible should recipient decline to acknowledge or receive the shipment.

Same-Day Delivery • Shipment will be collected and delivered within the same day before 5pm. • Service is only available within the Klang Valley areas. • Not applicable if shipping or delivery address is a residential area. • Same-Day request needs to be made before 11:30 am. • City-Link Express shall not be held responsible should recipient decline to acknowledge or receive the shipment. Next-Day Delivery • Door-to-door delivery, on the next working day. • City-Link Express couriers will collect shipment from sender location and deliver to receiving address the next day. • Sender can also visit our branches or drop-in centres to handover the shipment for us to deliver. • This service is available nationwide. • City-Link Express shall not be held responsible should recipient decline to acknowledge or receive the shipment. • For addresses that are located rural areas or is not easily accessible by land vehicles, it is advised to consult our ‘Out of Delivery Areas’ page for our delivery schedule.

Prepaid Delivery To provide even greater convenience to you, our valued customer; pre-paid envelopes and paks are available for your shipping convenience.

FREIGHT By sea or air, let City-Link Express handle all your bulk shipment needs. In addition to moving your shipments, we will handle all the hassles of customs paperwork leaving you free to concentrate on your business.

MAILROOM MANAGEMENT Outsource your companyâ&#x20AC;&#x2122;s mailroom management service to City-Link Express. We can help set-up, maintain or even advise on best practises for your companyâ&#x20AC;&#x2122;s mailroom services.

WAREHOUSING & DISTRIBUTION To better cater to the demands of Globalization, City-Link Express offers warehousing and distribution services to all our customers. With this specialize service; we will store your products in temperature-controlled environments. Once we have received your deliver order instructions, we will then proceed to pack and deliver to your respective end-users.

3rd PARTY LOGISTICS Leverage onto our vast experience of logistics management. We provide 3rd party logistics services where we can advice on supply chain management; or even manage your entire operations to help bring you savings while maintaining efficiency.

REVERSE COLLECTION With reverse collection, City-Link Express offers the option to collect the shipment from your customer or business associate and deliver it back to you. Usefully if your business deals with return parts / goods. This service is available for both Malaysia and overseas shipments.

PARCELGUARD For added protection for your shipments, City-Link Express offers the ParcelGuard service where we provide coverage to your valued shipments from collection to delivery. Enquire about our ParcelGuard service for that added peace of mind.

Our Innovation e-global link to advance operational excellence.

From warehousing to â&#x20AC;&#x2DC;pick & packâ&#x20AC;&#x2122; distribution, we take care of everything for you

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Borderless Network City-Link is the only Malaysian courier company to have its own international network in many countries.

Our offices in Hong Kong, Singapore, Thailand, Indonesia and Vietnam; together with our representative offices in Korea, Taiwan, Philippines, Myanmar, Brunei and Sri Lanka have propelled us to the fore as a major â&#x20AC;&#x153;Express Distribution Companyâ&#x20AC;? in the global arena. Lorem dolor ipsum semthu goran truh rewtur brlot corkt bellorwa solurth foaertn as tha bethas. Monosg wergth querty asdfer colurth vorther bulerda bulor koher foteruh rewtur brlot corkt bellorwa solurth foaertn. Astha bethas monosg wergth querty asdfer colurth vorther bulerda bulor. Koher foteruh lorem dolor ipsum semthu goran truh rewtur brlot corkt bellorwa solurth foaertn as tha bethas monosg wergth querty asdfer colurth vorther bulerda bulor koher bethas monosg wergth. Lorem dolor ipsum semthu goran truh rewtur brlot corkt bellorwa solurth foaertn as tha bethas. Monosg wergth querty asdfer colurth vorther bulerda bulor koher foteruh rewtur brlot corkt bellorwa solurth foaertn. Astha bethas monosg wergth querty asdfer colurth vorther bulerda bulor. Koher foteruh lorem dolor ipsum semthu goran truh rewtur brlot corkt bellorwa solurth foaertn as tha bethas monosg wergth querty asdfer colurth vorther bulerda bulor koher bethas monosg wergth. Lorem dolor ipsum semthu goran truh rewtur brlot corkt bellorwa solurth foaertn as tha bethas. Monosg wergth querty asdfer colurth vorther bulerda bulor koher foteruh rewtur brlot corkt bellorwa solurth foaertn. Astha bethas monosg wergth querty asdfer colurth vorther bulerda bulor.

Technology to Track

LOCAL SERVICE CENTRES Kuala Lumpur Cheras Maharajalela Batu Caves

03-9221 2669 03-2141 1970 03-6185 7895

Selangor Shah Alam Banting Kajang Port Klang Rawang Puchong Klang Damansara Utama Bandar Sunway Sg Buloh Sepang (Airport)

1300-88-2489 03-3187 5292 03-8736 1111 03-3323 2752 03-6091 2243 03-8070 3099 03-3342 0755 03-7726 8024 03-5637 8850 03-6276 2821 03-8787 1195

Perak Ipoh Ipoh-Greentown Kampar Sitiawan Taiping Teluk Intan

05-529 0980 05-249 0980 05-467 1550 05-693 1706 05-807 7387 05-625 3550

Negeri Sembilan Seremban Nilai Port Dickson Tampin

06-761 3228 06-799 9306 06-647 5467 06-443 2998

Melaka Melaka Malim Jaya

06-283 5901 06-336 0518

Pulau Pinang Georgetown Butterworth

04-281 3333 04-398 7628

INTERNATIONAL DISTRIBUTION CENTRES CHINA

Kedah Alor Setar Kulim Sungai Petani

04-734 1230 04-496 2553 04-420 7550

Perlis Kangar

04-977 5266

Johor Johor Jaya Batu Pahat Johor Bahru Kluang Muar Segamat Uta Pasir Gudang

07-355 9777 07-431 5758 07-335 5837 07-772 4460 07-951 2799 07-931 9950 07-557 1521 07-254 2558

Kelantan Kota Bharu

09-741 2988

Terengganu Kuala Terengganu Kemaman

09-623 3531 09-859 2925

Pahang Kuantan Temerloh Bentong

09-512 1121 09-290 1622 09-222 2190

Sabah Kota Kinabalu Labuan Sandakan Tawau

088-236 626 087-416 614 089-214 206 089-912 519

Sarawak Kuching Bintulu Miri Sarikei Sibu

082-486 888 086-339 788 085-414 693 084-656 268 084-330 669

Shanghai CITY-LINK C/O DRAGONLINK LOGISTICS CO LTD No.1268, Wu Zhong Lu, Minhang District Shanghai 201103, China Tel : +86-21 5169 6262 Fax : +86-21 3432 3549 Hangzhou CITY-LINK EXPRESS No.20 Xinyi Road, Xiaoshan Dist. Hangzhou 311202, China Tel : +86-571 8286 2512 Fax : +86-571 8283 7513 Guangzhou CITY-LINK EXPRESS 1/F No.367, South Baiyun Ave. Baiyun Dist., GuangDong Prov. Guanzhou 510405, China Te : +86-20 6113 0555 Fax : +86-20 8638 0026 Shenzhen CITY-LINK EXPRESS COMPANY LIMITED No.4, 1st Lane, North of Hourui Village Xixiang Town, Baoan District Shenzhen 518048, China Tel : +86-755 8340 9968 Fax : +86-755 8340 7889

HONG KONG CITY-LINK INTERNATIONAL COURIER CO LTD Unit 6 G/F Kwong Sang Hong Centre 151-153 Hoi Bun Rd Kwun Tong, Kowloon Hong Kong Tel : +852-2382 8289 Fax : +852-2363 5436

THAILAND CITY-LINK INTERNATIONAL COURIER CO LTD 3362, Rama IV Road, Klongton Klongtoey, Bangkok 10110, Thailand Tel : +662-671 8880 Fax : +662-671 8489

CITY-LINK EXPRESS (M) SDN BHD 64844-A Wisma City-Link, No. 3A, Jalan Akitek U1/22 Seksyen U1, Hicom Glenmarie Industrial Park 40000 Shah Alam, Selangor, Malaysia TOLL-FREE

1300-88-2489 (CITY)

Tel +603 5569 2188 Fax +603 5569 1966

www.citylinkexpress.com

SINGAPORE CITY-LINK EXPRESS (S) PTE LTD 1004 Toa Payoh North, #02-08/09/10 Singapore 318995 Tel : +65-6344 3377 Fax : +65-6846 1503

INDONESIA P.T. CITY-LINK EXPRESS Ruko Perun Green Ville, Blok AX No.9 Jakarta Barat 11510, Indonesia Tel : +6221-5696 0673 Fax : +6221-568 1624

Headquarters :