How to Prepare for ServiceNow CIS-CSM Exam?
ServiceNow CIS-CSM Exam Summary:
Vendor ServiceNow
Exam Code CIS-CSM
Full Exam Name ServiceNow Certified Implementation SpecialistCustomer Service Management
Number of Questions 60
Sample Questions ServiceNow CIS-Customer Service Management Exam Sample Questions and Answers
Practice Exam ServiceNow Certified Implementation SpecialistCustomer Service Management (CIS-CSM) Practice Test
Passing Score Pass / Fail
Time Limit 130 Minutes
Exam Fee USD $450
CIS-CSM Certification Syllabus Content:
Syllabus Topics:
● Engagement Methodology and Project Planning
● Customer Service Management System Setup and Configuration
● Customer Service Management Integration
● CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics
ServiceNow CIS-CSM Training: Recommended Training: ● Customer Service Management Implementation
CIS-CSM Study Guide:
● Know about ServiceNow CIS-Customer Service Management book details.
● Go through ServiceNow CIS-CSM exam syllabus.
● Go through ServiceNow CIS-Customer Service Management sample questions. This will give you a clear idea about the real exam.
● Enroll for CIS-CSM practice test on ProcessExam.com.
● Identify your weak areas from CIS-CSM sample exam and do more practice with system.
ServiceNow CISCustomer Service Management Sample Questions
Que.: 1. What feature in the contextual side panel of the CSM Configurable Workspace enables an agent to create a contact or consumer?
Options:
a) Conversation Autopilot
b) Interaction Wrap-up
c) Lookup and verify
d) Scheduling
Answer: c) Lookup and verify
Que.: 2. A single piece of work to be handled by an agent, in Advance Work Assignment is called:
Options:
a) Work order
b) Interaction
c) Work unit
d) Work record
e) Work item
Answer: e) Work item
Que.: 3. An ___________ defines the type of support that a customer receives as well as the supported communication channels. Can be associated with a product, an asset, an account, or a contract.
Options:
a) Support contract
b) Entitlement
c) Service contract
d) Support form
Answer: b) Entitlement
Que.: 4. A forum can be configured in the following ways: Options:
a) Secret
b) Membership
c) Private
d) Public
Answer: b) Membership c) Private d) Public
Que.: 5. What is the final state of a case?
Options:
a) Resolved
b) Resolution Accepted
c) Completed
d) Closed
Answer: d) Closed
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● One can go through the CIS-Customer Service Management sample questions before buying the CIS-CSM online practice test.
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● It is available for two months.
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● Best CIS-CSM book links are also provided on the website syllabus page.
Unique Features Continued….
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