Get Ready to Crack ServiceNow CIS-FSM Certification Exam

GET READY TO CRACK SERVICENOW CIS-FSM CERTIFICATION EXAM

CIS-FSMPracticeTestandPreparationGuide

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CIS-FSM Practice Test

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CIS-FSM Exam Details

Exam Name ServiceNow Certified Implementation Specialist - Field Service Management

Exam Code CIS-FSM

Exam Fee USD $450

Exam Duration 180 Minutes

Number of Questions 60

Passing Score Pass / Fail

Format Multiple Choice Questions

Books / Trainings Certified Implementation Specialist- Field Service Management

Schedule Exam Webassessor

Sample Questions ServiceNow CIS Field Service Management Exam Sample Questions and Answers

Practice Exam ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM) Practice Test

CIS-FSM Exam Syllabus

Service

- Field service types, modules and industry use cases.

- Field Service Management solution features

- Process lifecycle, personas, roles, and related terminology

- Work order initiation, qualification, scheduling and dispatch, and delivery and confirmation activities

- Time recording for FSM

- Managing agent and team calendars

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- Establishing foundational data (locations, groups, users, customer accounts, contacts, stockrooms, and assets)

- Configuring field service business process, assignment, and add-ons

- Configuring work order templates, skills, and questionnaires

- Planned maintenance

- Inventory management and parts sourcing and transfer process

- Scheduling and dispatch features, processes, and automation

- Advanced time recording, rate types, labor rate cards, and time sheet policies

- Customer experience features

- Appointment Booking configuration

- Targeted communications

- Contextual knowledge

- Advanced and extended capabilities

- Set up and usage of Now Agent mobile application

CIS-FSM Questions and Answers Set

01. Which of the following roles cannot update a consumer’s record?

a) sn_customerservice_agent

b) sn_customerservice_manager

c) sn_customerservice.consumer_agent

d) admin

Answer: a

02. What can be used to define competencies for field agents?

a) Territory management

b) Agent calendar

c) Skills management

d) Dynamic scheduling

Answer: c

03. Major Issue Management uses which one of the following capabilities?

a) Governance Risk and Control

b) Targeted Communications

c) Asset management

d) Record producers

Answer: b

04. Which of the following is a primary objective of CIS-FSM Field Service Management Fundamentals?

a) Improving customer satisfaction

b) Reducing employee workload

c) Enhancing inventory management

d) Minimizing travel time

e) Decreasing revenue

Answer: a

05. What are two unique group types used by field service management?

(Choose two)

a) Qualification

b) Dispatch

c) Approval

d) Knowledge

Answer: a, b

06. How many outbound email accounts are supported in Customer Service Management?

a) One

b) Unlimited

c) Two

d) One per business service

Answer: a

07. What must be enabled to track field agents?

(Choose two)

a) ‘Share agent details’ system property

b) Location history map

c) Field technician feedback survey

d) Geolocation

Answer: a, d

08. What is an example of a no code data cleansing option?

a) Data import

b) Fix script

c) Data source transform

d) Field normalization rules

Answer: d

09. A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

a) Reactive field service

b) Internal field service

c) External field service

d) Predictive field service

Answer: b

10. In the Customer Service Management space, what does the term asset management mean?

a) Financial, contractual and inventory information of assets

b) A set of business activities and processes used to track assets

c) Tables in the Asset application

d) Tracking products or services customers are using

Answer: a

Full Online Practice of CIS-FSM Certification

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