Dubai Scales up Its Tourists through Remarkable Customer Service Dubai has become one of the most frequently visited tourist’s destinations for its remarkable modern attractions, welcoming environment, fascinating traditional culture, irresistible blue water beaches, shopping and top-class hotels and restaurants. UAEs economy is largely dependent on Dubais tourism sector as it draws the bulk of foreign cash into the emirate. Business and leisure are the primary factors which make Dubai one of the top 10 tourists destinations. However, there is no denying the fact that Emirates Customer Service has played a key role in increasing its popularity as one of the most coveted tourists place. Dubai has enhanced the tourists overall experience by improving the level of its customer satisfaction through efficient service delivery. Keeping the customer needs as first priority, UAE has raised its service standards for the tourists from all over the globe by enhancing employees engagement and empowerment through proper training. In a workshop held by The Department of Tourism and Commerce Marketing in Dubai (DTCM), Obaid Abualshuwareb, Customer Care Senior Executive, said The Customer Care department, DTCM, trains all employees on customer care and the best way to reply to their queries and complaints. Due to ever-increasing tourists expectations, UAEs tourist industry is continuously monitoring its visitors needs and is bringing continuous improvements in its airlines services as well as in hotel and leisure infrastructure. To accommodate its tourists from all across the globe, Dubai tourist industry is continuously raising the number of hotels and restaurants and is also incorporating best customer services to cater the needs of travelers. According to a recent survey of full service four and five star hotels conducted by TRI Hospitality Consulting, Dubai hotels have continued to improve their performances over the last year. A recent UAE News has indicated that Emirates being one of the world’s fastest growing airlines has organized an inauguration ceremony of its 35th dedicated lounge for First Class and Business Class Passengers as well as Platinum and Gold members of Emirates Skywards at Millan Malpensa Airport. Thus, the new Emirates Lounge is designed to provide the top class services to the premium customers from all around the world. It provides seating for 158 customers including indoor areas of 929 square meters. Emirates Customer Service for airlines is continuously soaring to satisfy the customers all across the globe. UAE Airlines provide their customers with following services. Baggage Services: Arriving at any of UAE airports you are provided with excellent baggage services to handle your luggage safely and efficiently. To give the customers a more satisfactory experience, the airlines in UAE are introducing new baggage handling systems which include state-of-the-art Baggage Reconciliation System (BRS) from Ultra Track. This gives a more control over the language handling process. Baggage Wrapping: UAE Airlines also offer excellent baggage wrapping services to protect passenger’s bags.
Concierge Service: You can find dedicated doorkeepers, who can help you carrying your luggage at checking in at departures or to your car, bus or taxi on arrival. Left Luggage Service: Suppose if you have reached at the airport before time, you can deposit your luggage here and go out to explore the city, without carrying weight. A report has indicated that providing up-to-the-mark customer services, UAE is expected to attract more than 15 million tourists from all across the world. The major challenge for UAE tourism sector is the tough competition from other top tourists destinations. To beat these challenges successfully; UAE is required to offer a variety of tourism activities which could become an inspiration for the tourists of all the ages and backgrounds.