UAE- The Heart of Hospitality and Customer Service UAE with its luxury hotels, beautiful places, education, transportation, shopping, tourism and every facility of life at its best is considered to be the heart of world’s hospitality and customer service sector. In the past the stunning growth in standards of customer services has allowed Emirates as to cast a positive impression in front of whole world. No doubt UAE in general and Dubai in particular is the top place of attraction for tourists. Thus the growth in tourism is enhancing the demand of more hotels equipped with flawless hospitality services. TRI Hospitality Consultancy recorded an increase of 4.2%, raising the average up to 89.6% in January 2013. The mega event in of Dubai Shopping Festival in this year 2013 has helped UAE to attain higher tourism figures at the start of year. How Emirates is Coping with Increased Hospitality Demand Emirates is trying to enhance customer experience by catering their problems and granting them best environment. •
Luxury Hotels with Trained Staff
As the occupancy rate in year 2012 is drastically raised, thus UAE’s 202 goal is to increase the number of luxury hotels. Hotels are strengthening their infrastructure to provide best customer services, making UAE the most desirable place. In this regard training managers are being hired from all over the world or check employees and train them with client dealing techniques. •
Shopping Malls
As luxury brand are a huge source of attraction for tourists, which increases the need of shopping malls in Emirates. Beautiful astonishing shopping malls have especially made Dubai a commercial hub for both business and recreation. At WTM Vision Conference Dubai, Euromonitor International senior research analyst Sana Toukan said: “The UAE promotes itself as a luxury shoppers’ paradise, with elaborate destination malls, shopping festivals, no sales tax and lower prices than in many surrounding countries”. •
Well Established Airline and Ground Transport Services
Emirates airlines and ground transport including taxi, metro services are well managed to facilitate traveller as much as possible. Airlines like Emirates, Air Arabia, Etihad, and Fly Dubai are known worldwide for their tremendous customer services and luxury flights. Airlines are specially focusing on contingency plans to overcome problems in case of unexpected delays. Taxi service has been improved remarkably owing to the fact that Dubai has attained a third rank in taxi trade.
UAE is trying day and night to raise standard of customer services in order to stand up to the expectation of people from all over the world.