Social Media Response

Social Media Responses

Social Media Response

Approved language for all social media platforms in a Question & Answer format.

Question

I need legal help about XYZ due to the 2019 Arkansas River Flood? Answer

Thank you for contacting the Center for Arkansas Legal Services. If you are contacting us to apply for legal advice or representation, please call our Helpline at 501-376-3423 (or toll-free at 1-800-950-5817). The Helpline is open from 9 to 11 a.m. and 1 to 3 p.m., Monday through Friday. If you have contacted us for another reason, we will respond to your message shortly.

Due to the very technical nature of legal issues, we do not answer questions on this platform. For Free Legal Answers, visit https://ar.freelegalanswers.org/. For information about legal topics and free legal forms, visit our state website at www.arlegalservices.org. To apply for legal services, call the Helpline at 501-376-3423 (or toll-free at 1-800-950-5817), between the

hours of 9 and 11 a.m. or between the hours

of 1 and 3 p.m., Monday through Friday.

Question

You guys are scamming me. You are not helping me with my disaster legal needs.

Thanks for wasting more of my time. Answer

ENTER NAME HERE- We understand that you are frustrated with our intake process but due to federal guidelines we are restricted in our selection process and unfortunately we were unable to assist you at this time. If your circumstances change for any reason, please give us a call back to see if you are eligible a that time. If you have any other concerns, call our Helpline at 501-376-3423.

I am looking for a form f/ ile/document on your website to help with XYZ disasterrelated legal issues and I am unable to find it. Can you help? You might want to try our statewide website self-help form section

(http://www.arlegalservices.org/self-help-

forms)

to see if it has what you are looking for. If you do not find it on this page there are many resources available through the search bar function. If you need additional assistance, call our Helpline at 501-376-3423 or toll-free at 1-800-950-5817.

When a crisis happens...

-Pause all pre-scheduled social media posts. -Be the support for people within the Center for Arkansas Legal Services who need help or information during the crisis. Get their information out appropriately as they need it. -Make sure the communications team has rapid, direct communication of updates to your audience. Communicate with honesty, openness, and compassion. -Active your social listening to a more comprehensive level to learn more broadly about what’ s happening in your community, as well as what people need from your brand. -Cite only credible sources.

Do not...

-Delete Posts made -Block anyone who by dis the Cent agrees or er for has a Arkansas negative Legal Servic response to es a . disaster post, blog, or video, this is an opportunity to have a growing moment to hear what our audience needs and to turn the situation in a more positive direction (if a "trolling' entity, follow social media flowchart to respond appropriately-p. -Lose our brand 31). identity and voice.