Hold on to your Tech goggles

ennifer Vallinayagam is the COO of Sun West Mortgage Company.

Jennifer has a background in software engineering. She began her mortgage industry career at Sun West in 1999. While there, she was part of the lead engineering team and worked on developing the mortgage Loan Origination System which is now known as SunSoft / SMILES ™️.

This software eventually became the backbone of Sun West’s origination and servicing operations and is still used today. Then in 2008, as Sun West expanded its business channels her role evolved. Although she had a background in computer science, Sun West CEO, Pavan Agarwal, gave her the task to manage and supervise the loan processors.

This was her first experience in managing operations. While managing the processors, she saw how long it took them to resolve a single condition. Coming from a software development background, she wanted to create technology that would speed up and streamline this condition review process. She then led the engineering team to create better condition reviewing Software. They quickly began clearing 20+ conditions a day when it originally took 8+ hours to clear just one condition. She looks at everything from a tech lens and a data analysis background.

Eventually Pavan asked her to expand into underwriting and collateral review. She used her technology background to streamline this process as well. She switched Sun West from a manual to an automated appraisal review process. She took her technology acumen to every department she was asked to manage and used her talent to make the process better.

She never sought after the title of COO or any title for that matter. Instead she earned the title and command through decisive thinking, passion and old fashioned hard work. Her main goal at Sun West is to create more efficient, scalable, and reliable technology. She makes sure every issue goes back to the engineering team and she uses that insight to improve technology. Her ultimate goal is 100% customer satisfaction delivered through AI technology.

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