CRITISISM: A Gift for Future Strategy in Corporate
INTRODUCTION How do you feel when someone criticizes you? Probably you may feel annoyed, irritated and fury. This is generally with all of us that we feel irritated when someone criticizes us. This is because you take criticism as a negative attribution. But, have you ever thought that how this criticism can really be beneficial to you if you start looking it with a different perspective and consider it as a gift.
Six steps to handle criticism as a gift 1. Welcome complaints with Thanks 2. Accept your Mistakes 3. Apologize appropriately 4. Promise remedial action 5. Proactively rectify mistakes 6. Ask for help
Be Thankful Although people hardly thank someone for bringing a complaint yet, considering the complaint he is bringing for us is a gift, it makes sense to welcome such a person by saying “Thank you� as an expression of gratitude.
Accept Your Mistake Admitting a mistake, costs nothing, but can help you a lot to improve it. The key to admit a mistake is to extract the feeling of personalization from it. Regards mistakes as an unavoidable part of the ongoing process of your learning.
Apologize Appropriately Genuine apology delivered from the core of the heart can repair suffering and injured relationship.
Promise Remedial Action After apologize, it is time to follow it up with an assurance of corrective action of your part; it should be expressed in such a way that the complainant is confident that the promised corrective action will be taken up.
Proactively Rectify Mistakes Criticism is actually the difference between the current state and the desired state. A leader gets to know where he is currently and where he wants to be by greeting criticism open heartedly and proactively rectifying his mistakes.
Ask For Help Contact via feedbacks would ensure that the complaint is resolved speedily and to the satisfaction of all concerned, and the complainant, in particular.
Thus, by effectively implementing the above six steps, you will not only learn to accept criticism as a gift but will observe a significant change in your thoughts and personality which will take you to new heights of success.
Thank You.