ORDERING INFORMATION

By

telephone

– 0345 434 7334*

Lines are open 9am–5pm Monday to Friday.

Online at www.amoena.co.uk

Browse and buy from our website at your leisure – we’re always open. You’ll find offers, exclusives and clearance lines here too.

By post

Complete the order form on page 86 and send it with your payment to Amoena UK, 1 Eagle Close, Chandlers Ford, Hampshire, SO53 4NF

Payment methods

We accept payment by cheque or postal order, Visa, MasterCard, Delta and Switch. If paying by cheque or postal order, please remember to enclose payment with your order. Cheques should be made payable to Amoena (UK) Ltd.

Klarna – buy now, pay later

We’ve partnered with Klarna to bring you new ways to pay at the checkout when you shop online: pay in 30 days or in 3 interest-free payments. You can either make your purchase, try before you buy and only pay for what you keep (pay up to 30 days later), or spread the cost of your purchase into 3 interest-free instalments. No interest, no fees and no impact on your credit score. For further information visit www.amoena.co.uk/klarna.

Delivery

We aim to despatch all orders within 24 hours of receipt, however please allow 3–5 days for delivery.

If you require your order urgently, you can choose from either our Faster Delivery Service, which guarantees delivery within 2–3 working days or our Express Delivery Service which guarantees delivery by 5.30pm on the following working day. Orders must be placed before 12.30pm.**

If you would like your order despatched to an alternative address, please attach details to your order form, or tell the operator taking your order, and we will be happy to arrange this for you.

Postal charges are as follows:

UK MAINLAND (INCLUDING CHANNEL ISLANDS)

Standard delivery: £4.50 per order

Faster delivery: £6.50 per order

Express delivery: £9.00 per order

Saturday delivery: £15.00 per order †

FREE returns service

We want you to be entirely happy with the products you purchase from us. If you are dissatisfied with your purchase for any reason, please return it to us, using our free returns service, within 14 days and in an as-new condition, for a refund. A returns form will be included with your order, together with a FREEPOST label. Full details on our returns service will be included with your order.

VAT zero rating (UK customers only)

We do not charge VAT on mastectomy products supplied to customers who have undergone breast surgery, if the items are for their own personal use. Please remember to sign the VAT zero rating section included on your order form. If you are placing your order by telephone, a VAT zero rating form will be sent with your order. VAT zero rating is only applicable to customers living in the UK.

Please note: the prices shown in our catalogue do not include VAT. If you are not eligible for VAT zero rating, please add VAT at the current rate to your order. If you have any queries regarding this, please contact us for further advice.

Our guarantee to you

At Amoena we aim to provide the highest standard of service possible. If you have a problem with any of our products or services, we want to put it right. Simply contact our enquiry line and we will do our utmost to resolve the situation for you. Alternatively you can write to: our customer services manager at: Amoena (UK) Ltd, 1 Eagle Close, Chandlers Ford, Eastleigh, Hampshire SO53 4NF or email: ukenquiries@amoena.com

Enquiries

If you have any questions, or require any help in making your selection, our friendly and experienced customer service team are always happy to help. Our Order/Enquiry line is open Monday to Friday from 9.00am-5.00pm.

Contact breast forms (terms and conditions of supply)

Right to exchange: It is our usual policy to allow items to be returned within 14 days. However, because Contact is adhered directly to the body, we are unable to offer this service for reasons of health and hygiene. As a refund is not possible, it is essential to ensure the correct size breast form is ordered. If you are unsure of the size required we would recommend that you take advantage of our sample fitting service. For further information on this service or for advice regarding your sizing, please contact our helpline on 0345 434 7334.*

Three month trial period (Contact breast forms only): Amoena is pleased to offer you a three month trial period with your first Contact breast form. If, after trying Contact, you find it unsuitable or are dissatisfied with it for any reason, it can be exchanged for an alternative Amoena breast form of your choice within three months from the date of purchase. The conditions are as follows: (1) To qualify for exchange, the Contact must be returned within three months from the date of purchase. (2) If you return your Contact to us, it will be exchanged for an alternative Amoena breast form of your choice. You will not be able to exchange your Contact for another Contact breast form. (3) No refunds or part refunds will be given. (4) The three month trial period is only applicable for your first Contact breast form. (5) Although the Contact breast form is guaranteed for three years against manufacturing faults, we are unable to give any guarantee period for the Contact adhesive surface. This does not affect your statutory rights.

Please note: we are unable to accept orders for Contact via the telephone. For a brochure on our Contact breast forms, please telephone our helpline on 0345 434 7334.*