Amadeus Training Manual by Amadeus Qatar W.l.l

AMADEUS TRAINING MANUAL Questions?

AMADEUS RESERVATION

Amadeus Qatar W.L.L

& TICKETING

Document control Security level Company

Amadeus Qatar W.L.L

Department

Training Services

Author

Muhammad Zafar Minhas

Reviewed by

Date

Approved by

Date

Version

Date

0142012

January 2012

Change

Comment

Amadeus Qatar W.L.L

Table of Contents CHAPTER 1 ................................................................................................................................. 9

Introduction to Amadeus Selling Platform .............................................................................. 9 Launch Selling Platform .......................................................................................................... 10 Sign In ........................................................................................................................................ 11 Sign-In / Sign-Out on command page .................................................................................. 13 Duty Codes............................................................................................................................ 13 Sign Options...................................................................................................................... 13 Move between Areas ............................................................................................................... 14 Move between Work Areas Options.................................................................................. 14 Status of Work Areas ........................................................................................................... 15 Command Recall/History ........................................................................................................ 16 Office Profile Display ............................................................................................................... 17 Customised Itinerary/Invoice message ............................................................................. 18 CHAPTER 2 ............................................................................................................................... 19

Amadeus Help .......................................................................................................................... 19 Amadeus Online Help Options ........................................................................................... 20 Amadeus Information System ................................................................................................ 21 Amadeus Information System Display Options ............................................................... 21 CHAPTER 3 ............................................................................................................................... 22

Encoding and Decoding .......................................................................................................... 22 Encoding and Decoding Options ....................................................................................... 22 Conversion ................................................................................................................................ 23 Conversion Options ............................................................................................................. 25 CHAPTER 4 ............................................................................................................................... 26

Amadeus Air.............................................................................................................................. 26 Amadeus Availability ............................................................................................................ 28 Amadeus Schedule .............................................................................................................. 28 By Neutral Display............................................................................................................ 28 By Departure Time Display ............................................................................................. 28 By Arrival Time Display ................................................................................................... 29 By Elapsed Travel Time Display .................................................................................... 29 Amadeus Availability / Schedule Options ..................................................................... 30 DIRECT ACCESS ................................................................................................................ 30 Time Table............................................................................................................................. 32 Time Table Display Options ........................................................................................... 32 Flight Information...................................................................................................................... 33 Flight Information Display Options .................................................................................... 33 CHAPTER 5 ............................................................................................................................... 34

Passenger Name Record - PNR............................................................................................ 34 Name Element .......................................................................................................................... 35 Single Passenger Name ..................................................................................................... 35 Multiple Passenger with Same Surname ......................................................................... 36 Multiple Passengers with Different Surnames ................................................................. 37 Passenger with an Infant..................................................................................................... 37 Infant Surname Same as Adult Associated ................................................................. 37 Infant Surname Different with Adult Associated .......................................................... 38

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Name Field Options ......................................................................................................... 38 Sell Segment ............................................................................................................................. 39 Contact Field ............................................................................................................................. 43 Ticket Arrangement.................................................................................................................. 44 Received From ......................................................................................................................... 45 End of Transaction ................................................................................................................... 46 Ignore Transaction ................................................................................................................... 47 Canceling ................................................................................................................................... 47 Retrieval ..................................................................................................................................... 48 Retrieving a PNR by Record Locator ................................................................................ 48 Retrieving a PNR by Surname ........................................................................................... 48 Retrieving a PNR by Alphabet ........................................................................................... 48 Retrieving a PNR from Name List Display ....................................................................... 48 Retrieving a PNR by Flight Number and Name .............................................................. 49 Retrieve specified element in PNR ................................................................................ 49 Retrieving a PNR by Flight Number .................................................................................. 49 Retrieving a PNR from List of Flight Search Display ...................................................... 49 Steps To Create a PNR........................................................................................................... 50 Display the Availability / Schedule ..................................................................................... 50 Sell the Air Segment/ Segments ........................................................................................ 50 Enter the Name..................................................................................................................... 50 Enter the Contact Details .................................................................................................... 51 Enter the Ticket Arrangement Option ............................................................................... 51 Enter the Received From Element .................................................................................... 52 End Transaction to Save the PNR .................................................................................... 52 CHAPTER 6 ............................................................................................................................... 53

General Remark ....................................................................................................................... 53 Confidential Remark ................................................................................................................ 53 Itinerary Remark ....................................................................................................................... 53 Other Service Information (OSI) ............................................................................................ 54 Special Service Request (SSR) ............................................................................................. 55 Special Service Request for FOID .................................................................................... 55 Special Service Request for Passport (APIS) ................................................................. 56 Secure Flight Passenger Data (S.F.P.D) ......................................................................... 56 Frequent Flyer........................................................................................................................... 57 Creating a Frequent Flyer SSR Element .......................................................................... 58 Advance Seat Request............................................................................................................ 58 Basic Seat Request – Non Smoking ................................................................................. 58 Basic Seat Request – Smoking ......................................................................................... 58 Seat Map Display ..................................................................................................................... 59 Seat Map Display from PNR Flight Segment .................................................................. 59 Open Flight Segment ............................................................................................................... 59 Arrival Unknown - ARNK ......................................................................................................... 60 Option Queue............................................................................................................................ 61 Queue to own Office on today’s Date ............................................................................... 61 Queue to own Office on Specified Date ........................................................................... 61 Reconfirming Segment ............................................................................................................ 62 Manually Insert Ticket Number .............................................................................................. 63 Printing ....................................................................................................................................... 64 4

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Printing Options .................................................................................................................... 64 History ........................................................................................................................................ 65 History Options: .................................................................................................................... 66 History Element Codes.................................................................................................... 67 CHAPTER 7 ............................................................................................................................... 69

Segment Re-Book .................................................................................................................... 69 Copy / Clone PNR .................................................................................................................... 70 Individual PNR Security .......................................................................................................... 70 Steps to Creating PNR Security Element ......................................................................... 70 Read Access (R) .............................................................................................................. 70 Read/Write Access (B) .................................................................................................... 70 No Access (N) ................................................................................................................... 70 Options ............................................................................................................................... 71 Splitting a PNR ......................................................................................................................... 72 Steps to Splitting PNR ......................................................................................................... 72 CHAPTER 8 ............................................................................................................................... 76

Amadeus Queues .................................................................................................................... 76 Queue Numbers ................................................................................................................... 76 Categories ............................................................................................................................. 76 Date Ranges ......................................................................................................................... 76 Amadeus Queue types: ................................................................................................... 77 Range Code ...................................................................................................................... 77 Queue Count ..................................................................................................................... 78 Queue Display options ........................................................................................................ 78 Queue Options...................................................................................................................... 78 Queue Delay ......................................................................................................................... 79 Queue Removing ................................................................................................................. 79 Queue Ignore ........................................................................................................................ 79 Placement in Queue ............................................................................................................ 79 Sending Queue Message ................................................................................................... 79 CHAPTER 9 ............................................................................................................................... 80

Amadeus Fares ........................................................................................................................ 80 Fare Quote Follow-Up Entries............................................................................................ 81 Itinerary Pricing Entries ....................................................................................................... 81 AIS Pages for Fare Quote .................................................................................................. 82 Fare Quote Display - FQD ...................................................................................................... 83 Fare Quote Display Explanation ........................................................................................ 84 Fare Quote Display Options ............................................................................................... 89 Fare Quote Notes ..................................................................................................................... 89 Fare Quote Routing ................................................................................................................. 90 Follow-Up Entries after Fare Quote Display .................................................................... 90 Currency Conversion Entries ............................................................................................. 90 Rate Of Exchange ................................................................................................................ 90 Excess Baggage Charges .................................................................................................. 91 Mileage................................................................................................................................... 91 Informative Pricing ................................................................................................................... 92 Journey Type Limits ............................................................................................................. 92 Informative Pricing on Command Page ............................................................................ 93 FQP Options ......................................................................................................................... 97 5

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Informative Pricing Mask on Command Page ................................................................. 98 Pricing Mask Explanation................................................................................................ 99 Stopover, Transfers, and Surface in the Mask .......................................................... 100 Informative Pricing Options........................................................................................... 102 Booking Reservation Designator ......................................................................................... 103 Itinerary Pricing ....................................................................................................................... 104 Pricing conditions apply for Itinerary Pricing .................................................................. 104 Price a PNR............................................................................................................................. 105 Price for Single Passenger PNR...................................................................................... 105 Price Multi-Passengers PNR ............................................................................................ 106 Price a PNR without Creating Ticket Image (TST) ....................................................... 107 Itinerary Pricing Options ................................................................................................ 109 Amadeus Best Buy Pricing ................................................................................................... 110 Amadeus Best Buy Entries ............................................................................................... 110 Amadeus Best Buy with Automatic Rebooking ......................................................... 111 Amadeus Best Buy with Manual Rebooking .............................................................. 114 Amadeus Best Buy to Display Lowest Applicable Fare ........................................... 116 Best Buy options............................................................................................................. 117 List of Fares......................................................................................................................... 117 CHAPTER 10 ........................................................................................................................... 118

Amadeus Central Ticketing .................................................................................................. 118 Area Reporting Plans / Bank Settlement Plans ............................................................. 119 Ticketing Agreement Table ............................................................................................... 120 Electronic Ticketing .................................................................................................................. 121

Steps To Issue an Electronic Ticket .................................................................................... 121 CRYPTIC MODE ................................................................................................................ 121 GRAPHICAL MODE .......................................................................................................... 125 Steps to Issue Net /Market /Selling Fare Ticket ................................................................ 131 CRYPTIC MODE ................................................................................................................ 131 GRAPHIC MODE ............................................................................................................... 136 Cryptic Entries to Update TST / Ticketing Fields ...................................................... 141 Display an Electronic Ticket Record ................................................................................... 143 E-Ticket Display options.................................................................................................... 144 Status Indicators of Electronic Ticket Record ................................................................ 144 Void / Cancel an Electronic Ticket Record ......................................................................... 145 Steps to Void/Cancel Electronic Ticket ........................................................................... 146 Steps to Void Re-issued Electronic Ticket ..................................................................... 149 Revalidation Electronic Ticket .............................................................................................. 155 Steps for Revalidating an E-Ticket .................................................................................. 155 CHAPTER 11 ........................................................................................................................... 159

Reissue an Electronic Ticket ................................................................................................ 159 Steps to Reissue an Electronic Ticket ............................................................................ 160 Reissue of Unutilised Ticket ......................................................................................... 160 Reissue of Partially Used Ticket ...................................................................................... 175 CHAPTER 12 ........................................................................................................................... 190

Amadeus Automated Refunds ............................................................................................. 190 Steps to Process Automated Refunds ............................................................................ 191 Unused Electronic Ticket Refund .................................................................................... 192 Partial/Half Published Fare Refunds ............................................................................... 193 6

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Cryptic Entries to update Refund record .................................................................... 195 CHAPTER 13 ........................................................................................................................... 196

Amadeus Reports................................................................................................................... 196 Options ............................................................................................................................. 196 Transaction Group with QTX Option ........................................................................... 196 Transaction types with QTC option ............................................................................. 196 Query Report....................................................................................................................... 197 Summary Report ................................................................................................................ 197 Daily Report......................................................................................................................... 197 Item Report.......................................................................................................................... 198 Printing Report .................................................................................................................... 198 Transaction Report............................................................................................................. 198 CHAPTER 14 ........................................................................................................................... 199

Amadeus Quick Reference ................................................................................................... 199 Sign- In / Sign-Out.......................................................................................................... 199 Decode / Encode ............................................................................................................ 199 Conversion ...................................................................................................................... 199 Help .................................................................................................................................. 200 Amadeus Information Pages ........................................................................................ 200 Availability / Schedule /Timetable ................................................................................ 200 Follow-Up Entries for Availability /Schedule / Timetable ......................................... 201 Flight Information............................................................................................................ 201 Sell Air Segment ............................................................................................................. 202 Name Field ...................................................................................................................... 202 Contact Field ................................................................................................................... 202 Ticket Arrangement Field .............................................................................................. 202 Received From Field...................................................................................................... 202 End Transaction ............................................................................................................. 202 Retrieval PNR ................................................................................................................. 203 Minimum Connecting Time ........................................................................................... 203 Frequent Flyer................................................................................................................. 203 Advance Seat Request.................................................................................................. 203 Other Service Information - OSI .................................................................................. 203 Services Required - SSR .............................................................................................. 204 Cancellation..................................................................................................................... 204 Change Segment Data .................................................................................................. 204 Retrieve History .............................................................................................................. 204 Remarks........................................................................................................................... 204 Replicate PNR ................................................................................................................ 204 Split PNR ......................................................................................................................... 205 Claim PNR ....................................................................................................................... 205 Printer / Printing .............................................................................................................. 205 Past Date PNR ............................................................................................................... 206 Manual Ticket Number .................................................................................................. 206 Timatic.............................................................................................................................. 206 Queues............................................................................................................................. 206 Bank Settlement Plan .................................................................................................... 206 Fare Quote Display ........................................................................................................ 207 Follow-Up after Fare Quote Display ............................................................................ 207 7

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Currency Conversion ..................................................................................................... 207 Excess Baggage Charges ............................................................................................ 207 Rate Of Exchange Display ............................................................................................ 208 Informative Pricing ......................................................................................................... 208 Itinerary Pricing ............................................................................................................... 208 Insert /Update TST Information (Cryptic Entries) ...................................................... 209 Printing Ticket ................................................................................................................. 210 Display Electronic Ticket Record ................................................................................. 210 Voiding an Electronic Ticket Record ........................................................................... 210 Refunding an electronic ticket ...................................................................................... 211 Reprint ITR ...................................................................................................................... 211 Document Report Display ............................................................................................. 211

Amadeus Qatar W.L.L

CHAPTER 1 Introduction to Amadeus Selling Platform The Amadeus Selling Platform is a comprehensive browser-based front office platform designed specifically for travel agents. Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus system making it easier for you to sell travel, increase your productivity and focus on delivering great customer service. Designed using the latest web technology, the intuitive graphical interface enables both new and expert users to make the most out of the Amadeus system.

The Graphic page provides intuitive access to familiar Amadeus host functionality for any agency. To complete a transaction, click on a button and fill in the blanks. You can book and price flights, reserve hotel rooms and cars, and view information on a full range of travel services. Pop-up instructions and explanations guide the novice user.

Amadeus Qatar W.L.L

Launch Selling Platform To launch the Amadeus Selling Platform Application, Start internet explorer and enter the URL (http://amadeusvista.com) The Welcome page will display as:

Click on for sign-in.

link at the left of the screen to initiate the application

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Sign In In the Sign-In window, enter your agent sign details and password. Select the work areas you would like to sign in to and click on sign in icon.

You can also sign-in in to practice training.

Amadeus Qatar W.L.L

Click on OK to start working

Amadeus Qatar W.L.L

Sign-In / Sign-Out on command page Two type of sign modes use in Amadeus are: 1. Sign in to production mode 2. Sign in to training mode

JI JJ

Duty Codes AS CE GS PD

Agent sell (travel agents only) Customer engineer General sales agent Pre/post departure agent

PR RC SU TR

Programmer Space control Supervisor TTY reject agent

For each terminal there are six work areas. When agents share a terminal, each agent can work independently in a different area. When one agent uses a terminal, that Agent can use all six work areas. The areas are identified as A, B, C, D, E, and F.

Sign Options Sign-in entry to the first available area: JI 0001AA / GS Sign-in to work area A : JI A 0001AA / GS Sign-in to multiple areas: JI A/B/F0001AA/GS Sign-in to all work area: JI * 0001AA / GS Sign-in with password JI 0001AA/GS â&#x20AC;&#x201C; Display the status of work areas: JD Re-display the Sign-in message: JB Sign-in to Practice Training: JJ0001AA / GS Sign-out of the current active area: JO Sign-out of the specific area: JO B Sign-out of multiple work areas, with the same agent: JO A/C/F Sign-out of all work areas: JO *

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If you have a PNR displayed in a particular area, the system displays the message PNR Present – Please Finish or Ignore. You must ignore or end transacts the PNR before you can sign out. The Amadeus system scans all signed-in terminals at 30-minute intervals. If you have not performed a transaction on your terminal within the last 30 minutes, the terminal is automatically signed out.

Move between Areas When you sign in to more than one area, you can move from one to another by entering JM Followed by the work area you want to Move to. For example: JMB If you want to move to another area where more than one agent is signed in to the same Terminal, enter JM and the last two letters of your sign. For example: JMXY

Move between Work Areas Options Sign in to another work area: Move to a specific work area: Move to a work area by agent Sign: Suspend a work area temporarily:

JX C JMB JM AA JS

NOTE: Please don’t share your password with any one nor leave a written trace of it, Sign-out of your account when you leave your desk, Change your password at least every 90 days, and don’t re-use any of your last ‘’12’’ passwords.

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Status of Work Areas To display Status of the work areas of Sign-In, Enter: JD System Response:

Explanation: 8CB2B00F DOH1A0980 AGY TM MOD SG DT LG TIME QCAT ACT Q STATUS NAME

Terminal number Office id Pseudo city code as a travel agency Time since last transaction in this area PRD for production, or TRN for practice training Last two characters of agent sign Duty code Language code System time display (24:24hr clock) (12:12hr clock) Queue category used for agent sign sorting Active queue Active category Status of Sign-in Name of the first passenger entered in the PNR.

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Command Recall/History Command recall is a function that allows you to re-display your previous Entries. Transaction Code Description RE To recall your last entry RE2 To recall the entry you made before last entry The History function tab allows you to view what entries you have made:

System Response:

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Office Profile Display Every Amadeus terminal is associated to an office id. The office id is structured as follows, For Example office id: DOHQR2900 Explanation: DOH QR 2

City or airport code for terminal location Corporate code for airline, travel agency, hotel, car, etc… Corporate qualifier code as travel agency 0 1 2,34 5 -

900

System user airlines Participating airlines Travel agencies Hotel provider Car provider

6 7 8 9

Tour provider Surface provider Other provider Wholesaler

Office number

The office profile is the security record which controls many functional features at office level. An office profile record is attached to each existing office id. Many transactions check the office Profile for security reasons. To display your own office profile, enter: PV To display the office profile for another office, enter:

PV / DOHQR2120 (Office Id) or PV / 65209896 (IATA Number) “ ANC ” field of the office profile indicates the office has Authority U

to issue tickets.

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Customised Itinerary/Invoice message There are 40 customised itinerary/invoice message lines. They must be stored individually. To update this field, enter, for example: PVU/C01-TEXT

To delete the text in this field, enter: PVU/C01'01' is the line number, between 01 and 40.the text can be 1-61 characters long. To add office opening hours (0800 â&#x20AC;&#x201C; 2000 SAT â&#x20AC;&#x201C; THU) PVU/OOH- 0800, 2000:761234

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CHAPTER 2 Amadeus Help Online help contains a detailed description of all the entries that can be used in the Amadeus central system. Online help is intended to provide you with the most up to-date support in the use of The Amadeus central system. The information it contains is immediately updated as soon as functional enhancement is made to the system. You can display help Information any time, even before you sign in to the system, by entering: HELP or HE You can also access help in the following ways: - By Subject index - By Transaction code - By Quick path The main subject index provides quick paths to various subjects. For example, the fares subject Contains over 20 pages dealing with various aspects of fares. To access the index for the "Faresâ&#x20AC;? Subject, Enter: HE FARES The index provides a list of all the pages contained in that subject, and how to get to each page. For Example, to go to the introduction Page, Enter: GP INT You can display help on every transaction code used in the Amadeus system. To request help for A Transaction, enter: HE (transaction code) For example: HE FQD To access help pages, you have a choice of quick path entries, which all begin with: HE You can find some of these quick paths listed in the main help index, or in the alphabetical index, or within a page. For example the quick Paths that can be used to access help on ticketing are: HE TICKETING HE TICKET HE TIC If you make a mistake in an entry, the system displays an error message. If this happens, you can Display online help for the transaction Code that you entered incorrectly by entering: HE/

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If your error involves a multiple element entry, Amadeus displays the help page for the first Transaction code used in the Entry. The information in a help page usually begins with an example of the basic entry you can use for that application. A table of contents follows which lists the sections in the page and indicates how to display them. For example, to move to the section starting on line 106, enter: MS106

Amadeus Online Help Options Help on Help: Help on a specific transaction: Help on a specific topic: Step-by-step instruction for common tasks: Help on the last transaction entered: List of updates to online help:

HE HE HE NM HEPNR NAME HE STEPS HE/ HE UPDATES

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Amadeus Information System Amadeus Information System (AIS) is a central source of reference

information available to all Amadeus users. Some parts of AIS are updated by Amadeus, others by External providers. You can display AIS pages at any time, even when you are not signed into Amadeus. If you are working in Amadeus, you can display AIS and then return to your previous activity. You can move to the page you want to display by using special short commands called quick paths. For example, to access the Qatar Airways page enters: GG AIR QR To display main index of AIS topic enter: GG AIS

Amadeus Information System Display Options Display AIS INDEX: Airline in Amadeus: Access Level: Airline in Amadeus: Function Levels: List of carriers with origin country: Amadeus functions supported by a specific airline: List of airline having their own AIS pages: Information provided by a specific airline: Airline's city information: Information about Amadeus Cars: Information on a specific car company: Information about Amadeus Hotels: Information on a specific hotel chain: Product announcements in Amadeus: Weather forecast for a specific city: Information on specific Airport: Information on a specific country: Information from a specific Amadeus ACO: Information on Amadeus Input & Output codes:

GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG

AIS PCAL ACC PCAL FUN PCAL AIR PCA LH AIR AIS AIR QR AIR LH NYC CAR CAR ZI HTL HTL SI NEWS WEA JNB APT CDG COU QA AMA QA CODE

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CHAPTER 3 Encoding and Decoding Amadeus uses codes to represent locations, companies, and equipment in the entries you use in Amadeus and the displays that are returned to you Therefore you need to be able to interpret the Codes you see and use.

The Encode and Decode transactions allow you to: 1- Display the code for a full name that you enter 2- Display the full name for a code that you enter 3- In some cases, display a full list of codes

You can encode and decode: Locations (Countries, Cities, States) Companies (Airlines, Cars, Hotels, Rail) Equipment (Cars, Aircraft) To Encode an IATA Name: Examples: To Decode an IATA Code: Examples:

DAN (IATA Name) DAN London DAN Heathrow DAC (IATA Code) DAC LON DAC LHR

Encoding and Decoding Options Encode for Location: Encode/Decode a country: Encode/Decode a state: Encode/Decode an airline: Encode/Decode an aircraft: Encode/Decode a Hotel: Encode/Decode a car company: Decode City/Airport from three letters code: List all Airports for City: Decode an airline 2 letter code: Decode an airline number: List the states for a country: Nearest Ten Airports Location start with letter ‘’A’’ in a country

DAN RIYADH DC QATAR DNS WASHINGTON DNA EMIRATES DNE 747 DNH MARRIOTT DNC AVIS DAC LAX DB NYC DNA GF DNA 072 DNS US DAN CHICAGO/N DAN A /FR

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Conversion You can add, multiply, subtract, and divide, as follows: TO DO THIS SYMBOL EXAMPLE Add ; DF120;25 Subtract DF 30-20 Multiply * DF 30*3 Divide / DF 20/2 U

You can calculate the base fare, total fare, or sales tax by adding a percentage to the base fare, or subtracting a percentage from the total. For both adding and subtracting, the entry is the same: DF370P10 You can use the DD transaction as: U

A calendar: To display days of the week, dates, and the number of days between different

dates. U

A clock: To display the time at different locations, time differences, and elapsed Flight

times.

To display the day of the week for a specific date in the current year, enter, For example: DD31DEC System Response: MON31DEC12

To display the day of the week for a specific date in another year, specify the year, Enter: DD 04FEB 11 System Response: FRI04FEB11

To display the system date, enter: DD System Response: System Time is 0946/0946A on MON16JAN12

You can display the following times: 1- The current time for anywhere in the world 2- The time difference between any two locations 3- The time in one city relative to another 4- The elapsed flying time between two cities

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Current time in another city and difference between that city and your own, Enter: DD LON Time in another city compared to a specified time to another city, Enter: DD LON1800/NYC To display the elapsed flying time between two cities, enter for example:

DD PAR1335/LAX1720 Explanation : DD Transaction code PAR 1335 / LAX 1720

Code for city of departure Departure time Separator Code for city of arrival Arrival time

To display the date for a specific city, enter, for example: DD SYD System Response: SYD Time Is 2049/ 849P on MON16JAN12 SYD is 08HRS 00MIN Later To display a date a specified number of days after a given date, enter, For example: DD 25JAN/30

System Response FRI24FEB12 To display a date a specified number of days before a given date, enter, for example: DD 25MAY/- 30

System Response: WED25APR12 You can combine the last two entry types to calculate a series of dates before and/or after the Specified date. For example, enter: DD 18MAY/-7/7/30

System Response: FRI11MAY12/FRI25MAY12/SUN17JUN12

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To display the number of days between two dates, enter, For example: DD 14JUL/25DEC

System Response: 164

Conversion Options Calculate Percentage: Calculate time Difference between two Cities: Time for Specific City: Compare Two Cities Time: Number of Days after Date: Number of Days before Date: Day of the week for the Date:

DF 950 P 10 DD PAR/NYC DD SYD DD NYC1800/LON DD 12DEC/27 DD 12DEC/-14 DD 25DEC

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CHAPTER 4 Amadeus Air Amadeus Air provides airline Schedule and availability information for flight that have seats available for sale. Availability and schedule displays contain flights for airlines that have a sales agreement with Amadeus. Airlines can have the following access levels with Amadeus:

Access Indicator

Description Amadeus Access Update o Real-time schedule information including flight irregularities is shown in Amadeus principal displays. o Seat counts are fully numeric: 9 stand for 9 or more seats available and any figure below 9 indicates the actual number of seats left. o Sales will be limited to the sales quota per class of service indicated by the participating airline. o Booking action code: SS (seat sold).

Amadeus Access Sell o Seats sold from any Amadeus display are immediately confirmed or rejected by the airline. So booking confirmations are guaranteed. o The airline’s own record locator is sent to Amadeus and included in the PNR through the Record Return function.

Amadeus Full Access o Amadeus Full Access is the combination of Amadeus Access Update and Amadeus Access Sell. o Amadeus always mirrors the exact status of the airline’s inventory regarding availability and schedules. o Bookings made are transmitted immediately to the airline and simultaneously decreased from the airline’s own inventory. o Seat confirmations are guaranteed.

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Access Indicator

Description Direct Access o Connects users to the airlineâ&#x20AC;&#x2122;s own flight inventory on a secondary, carrier-specific display. o Gives immediate, up to date information on seat availability, flight schedules as well as flight information and seat maps. o Sales are reported to the target airline in a teletype message sent after EOT. o Seat sales made are guaranteed (no reject permitted).

Blank

Standard Access o Flight schedules and availability are updated weekly via tape or teletype message. o Sales reported to the target airline via teletype message after EOT. o A booking is considered as accepted after 24 hours unless the airline returns with an acceptance or a denial message within 24hours.

o Booking action code: SS (seat sold).

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Amadeus Availability An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all airlines which have sales agreement with Amadeus. Based on the transaction code and parameters you use to request the display.

Amadeus Schedule An Amadeus schedule display shows all flights operated by all airlines who submit schedule Information to Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes are shown for each class of service, regardless of whether seats are Available, availability Status codes are shown for each class of service, regardless of whether seats are available. The schedule display also shown flown flights availability and schedule displays include flights up To 361days in the future (less for some airlines) And up to 3 days in the past are stored in the system. Flights in the past are shown in an availability display without availability status Codes. The Transaction code for a neutral availability is (AN) or neutral schedule is (SN). To request A different type of display, replace AN or SN with any of the following: AA or SA For A display by arrival time AD or SD For A display by departure time AE or SE For A display by elapsed travel time

By Neutral Display A neutral display (AN or SN) shows flights departing up to one hour before the departure time you specify. If you do not specify A time, the display includes flights departing up to one hour before The current time (for the current date) or flights departing from 0000 (midnight) on The day of departure (for a future date).

By Departure Time Display A display by departure time (AD or SD) shows flights in order of departure and starts with flights departing up to one hour before the time you specify. If you do not specify a time, the display starts with flights departing up to one hour before the current time (for the current date) or flights departing from 0000 (mid night) on the day of departure (for a future date).

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By Arrival Time Display A display by arrival time (AA or SA ) shows flights in order of arrival and starts with flights arriving up To one hour before the time you specify. If you do not specify a time, the display starts with flights arriving up one hour before the current time (for the current date) or flights arriving from 0000 (Mid night) on the day of arrival (for a future date).

By Elapsed Travel Time Display A display by elapsed travel time (AE or SE ) shows flights in the order determined by the following calculation: the actual elapsed flight Time (including stopover and connecting time) plus the time between the departure time you specify and the actual departure time of the flight. For example: Assuming you specify a departure time of 1600, the following table shows the order in which four flights would appear on the availability or schedule display.

The order of flights described below applies to all types of availability and schedule display for European Union regulations except USA. 1. Non-stop flights, by departure time (earliest to latest) 2. Direct flights, by elapsed flight time (shortest to longest) 3. Flights with an equipment change en route and connections by elapsed flight time

Two and three segment connections, online connections, and interline connections are not sorted. European Union regulations apply in most Amadeus market except the US ACO.

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Amadeus Availability / Schedule Options To request an availability or schedule display For One-way routing AN 11JUL DOHDXB SN 11JUL DOHDXB For Specific Time, AN 11JUL DOHDXB 0900 SN 11JUL DOHDXB 0900 For Specific Carrier, AN 11JUL DOHDXB / A QR SN 11JUL DOHDXB / A QR For Specific Class, AN 11JUL DOHDXB / C F SN 11JUL DOHDXB / C F For Specific Cabin, AN 11JUL DOHDXB / K F SN 11JUL DOHDXB / K F For Specific Transit point (Via), AN 11JUL DOHDXB / X AUH SN 11JUL DOHDXB / X AUH Combination, AN11JUL DOHDXB 0900/ X AUH / A GF / C F

SN 11JUL DOHDXB 0900/ X AUH / A GF / C F

DIRECT ACCESS Direct access provides you with direct access to the reservation systems of major airlines. Using standard Amadeus entries, you can obtain current information on availability of seats through a real Time link between Amadeus and the airline. By accessing the airline's reservation system directly, you can see the last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can be sold even if they are on request, or show a waitlist status on other types of Amadeus display. You can see up to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access the inventory systems of the Airlines that have a direct access agreement with Amadeus. Link between Amadeus and the airline inventory system for 3-minutes only. When you know that the airline has a direct access agreement with Amadeus, enter the number 1 Followed by the two-letter airline code. You can only use the availability-by-departure time (AD) Transaction code. Enter, for example: 1EKAD12SEPDOHDXB or Display Amadeus availability and apply change entry for specific line number of airline required. For example EK846 on line number 4 of Amadeus Display Screen, Enter: ACL4

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System Response:

Direct Access Availability Starts with Line 21 Scrolling entries are used to request additional displays within the same period of availability or schedule display. MD or MB MU or MT MD MB MU MT MN MY MPAN MPSN

Moves To A Subsequent Screen Moves To A Preceding Screen Move Down Move Bottom Move Up Move Top Moves Next Day Moves Previous Day Redisplay Last Availability cleared Screen Redisplay Last Schedule Cleared Screen

Modifications to a current display can be made by entering the transaction code for change â&#x20AC;&#x201C; AC (availability change) or SC (schedule change) combined with the new information for the area to be modified. Multiple changes can be combined in a single transaction, if they are entered in the following sequence: Date Period AC 15JUN or SC 15JUN Only Origin City AC MUC or SC MUC Only Destination City AC //MIL or SC //MIL City Pair AC MUCMIL or SC MUCMIL Specific Carrier AC /AEK or SC /AEK After 2 Days AC2 or SC 2 Before 3 Days AC -3 or SC -3

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Time Table An Amadeus Timetable is a display of flights operating during a specified oneweek period. The display contains flights of all airlines that submit schedule information and have a sales agreement with Amadeus. Timetable displays can be requested using the following transaction codes: TA By Arrival Time Order TD By Departure Time Order TE By Elapsed Time Order TN By Neutral Order

Time Table Display Options Weekly timetable

TN DOHCAS

Weekly timetable from specific date Weekly timetable for specific carrier

TN01JULDOHCAS TNDOHCAS/AQR

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Flight Information FLIFO is flight information stored and displayed in Amadeus. It provides the most up-to-date planned and operational information about a particular flight both before and after departure. The information available in FLIFO is provided to Amadeus by the airline. Flight information is available for airlines that have a sales agreement with Amadeus. If you request FLIFO for a flight operated by another Airline, the system displays an error message telling you that flight information is not available. You can display FLIFO by specifying the flight number, or with short-cut entries from the PNR, Availability, or Schedule displays. This entry is used to display the latest known operational details of the flight. To request flight information for a specific flight today, enter, For example: DO QR620 For a specific date, enter for example: DO QR620/12JUL

Flight Information Display Options From availability / schedule displayed: From PNR segment: By Flight Information

DO2 DO2 DOBA124/12JAN

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CHAPTER 5 Passenger Name Record - PNR A passenger name record (PNR) contains the details of a passenger's reservation, and other information related to passengerâ&#x20AC;&#x2122;s trip. Each PNR consists of a collection of information items called elements. A PNR can contain a maximum of 999 elements but it must contain the following five mandatory elements: - Name element

A passenger name

- Itinerary element

A booking for a flight or other service

- Contact element

A telephone number, or contact information for the person making the booking

- Ticketing element

An indication of the arrangements for issuing a ticket for the booking

- Received from element

The Name of the person who has mad the booking

After you have entered the five mandatory elements, you can use an end transaction entry to file the record in The Amadeus central system. When a PNR is filed in the system, it is assigned a six- character code called a record locator which you can use to retrieve The PNR

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Name Element The Name Entry Is Used: - To Insert Names for Individual Passengers into A PNR during Creation - To Add Individual Name Elements for a Group

At least one name element is mandatory for the creation of a PNR and to end transaction on a retrieved PNR.

Single Passenger Name To enter a name element for a single passenger, you enter the transaction code NM followed by followed by the passenger's surname, a slash, and the given name or initial. You can also add a title, preceded by a space.

NM1ALMALKI/JASSIM MR System Response:

Note: The surname must contain a minimum of two characters and can contain up to 59 Characters. The system uses the passenger type codes for fare pricing and to create OSI or SSR elements that identify the status of certain passengers. In general, you can enter only one type code per passenger. The exceptions are the infant and id codes, which you can combine with other type codes. You enter the passenger type code between parentheses immediately after the first name or title. Here is an Example Entry: NM1JONES/TOM(YTH) System Response:

The passenger type code YTH indicates that the passenger is a youth.

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For child passengers between the ages of 2 and 11, you must use the type code CHD. When you enter CHD, the system generates an SSR element to inform the airline that the passenger is a child and is to be treated accordingly, enter, For example: NM1ALEMADI/YASIN (CHD /01JAN08) System Response:

Multiple Passenger with Same Surname If several passengers with the same surname are traveling together, then you only need to enter the surname once. This is useful for Family parties, etc. Enter NM followed by the number of passengers sharing the surname, followed by a slash and the given name and title of each Passenger, with each passenger separated by a slash. For example, enter:

NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS System Response:

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Multiple Passengers with Different Surnames Multiple surnames, with the individual passenger name for each, can be entered in a single entry. The transaction code NM is required only at the beginning of the entry or we can enter multiple surnames with using; in the end of every title. Entry:

NM1ALSAAD/BADER MR 1ALNASSAR/JAFFER MR OR

NM1ALSAAD/BADER MR ; NM1ALNASSAR/JAFFER MR System Response:

Passenger with an Infant There is a special passenger type code (INF) for infants traveling with an adult passenger. This type code is exceptional as it is entered with the accompanying adult passenger.

Infant Surname Same as Adult Associated Entry: NM 1ALEMADI/NOORA MRS(INF/ NASREEN/16JUN11) System Response:

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Infant Surname Different with Adult Associated Entry: NM 1ALEMADI/NOORA MRS(INF ALNASSAR/NASREEN/16JUN11) System Response:

Name Field Options Single Passenger: NM1ALKULAIFI/ALI MR Multi Passengers, same surname:NM2ALKULAIFI/ALI MR/NORA MRS Multi Passenger with different surname: NM1ALKULAIFI/ALIMR; NM1ALKULAIFI/NORSMRS Child Passenger: NM1ALKULAIFI/JAFFERMR(CHD/16JUN08) Infant, same surname as Adult: NM1ALKULAIFI /NORA MRS (INF/NASIR/16JUN11) Infant, different surname as Adult: NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/16JUN11)

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Sell Segment An itinerary element can be a flight, hotel, car or ground transportation element. Each individual itinerary element is called segment. A PNR can contain up to99 itinerary elements in the PNR, the itinerary element follow the Name, and are number consecutively. - Direct sell (long entry) - Sell from availability (short entry) Each time you make a sell entry, the system displays the response as an element in the PNR with the appropriate action code for the Airlineâ&#x20AC;&#x2122;s sales agreement with Amadeus. When you know all the details for a specific flight, you can book a seat using a long sell entry. A long sell entry is also called a direct sell entry. The long sell entry does not refer to an availability or schedule. Entry:

SSQR001B10DECDOHLHR4 OR

SSQR001B10DECDOHLHRNN4 Explanation SS QR001 B 10DEC DOHLHR 4 or NN4

Segment Sell Transaction Code Airline Code and Flight Number Class of Service Departure Date Origin and Destination Airport Codes Number of Seats Requested

When you have availability or schedule display on your screen, you can make a short Sell segment entry directly from the display. System Response:

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The availability display below illustrates the short sell Entry:

To sell one F class seat for QR023, Enter:

Explanation SS 1 F 4

SS1F4

Segment Sell Transaction Code Number of Seats Class of Service Availability or Schedule Line Number

System Response:

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Here are some examples of entries you can make when you want to book connecting flight in a different class of service: Example:

1- Book 3 seats in M class on the first segment and K class on the second segment, both segments on line 4 of availability display, Enter: SS3MK2 System Response:

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For Example:

1- Book 3 seats in M class on the first segment, D class on the second segment and F class for third segment, all segments on line 4 of an availability Display, Enter: SS3MQY1 System Response:

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Contact Field A PNR must include a contact element (to indicate where passengers can be contacted) before you make an end of transaction during PNR creation or after PNR retrieval. Every passenger in the PNR must be covered by a contact element. A PNR can contain a maximum Of 127 contact elements & the contact element consists of the transaction code AP, followed by 1-90 characters of free-flow text. For example, enter: APH- DOH 44483888 Explanation APH DOH 44484888

Contact Transaction Code for Home City code of the Telephone Number Telephone Number

Entry: Mobile Contact: Business Contact:

APM- DOH 55555555 APB- DOH 44444444

In addition to telephone contact elements, you can enter e-mail contact elements. For e-mail:

APE- abc@abc.com System Response:

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Ticket Arrangement A ticketing arrangement element, also referred to as a TK element must be included in the PNR to indicate the status of the ticket Issuance for all passengers in the PNR. The ticket arrangement element must be present in a newly created or retrieved PNR before end of transaction is accepted by the system. The maximum number of active ticketing arrangement elements for each PNR is 127. Basic entry for ticket arrangement: TKOK Where TK is transaction code for ticket arrangement OK TL

Tickets have been issued (no queue placement)

This identifier enables the itinerary to be automatically cancelled when the date entered in the TK Element is reached. THE system automatically cancels the Itinerary (XI) and ends transaction (ET). The cancellation takes place at local date and time.

Ticket time limit is used to request ticket issuance on a specific date and time, and in your office or in another location. Automatic queue placement to queue 8, Category C1.

System Response:

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Received From The received from (RF) element indicates who has instructed you to make or update a reservation. The RF Element is mandatory. After you create or modify a PNR, you cannot file the PNR unless an RF element is Present. The RF element only appears in the PNR during the current session and is recorded in PNR history when the PNR is filed at the end of transaction. The basic received from entry consists of the transaction code RF followed by the name of the responsible person. You can enter the name in any format. The RF element can contain a maximum of 69 characters, including spaces. Basic Entry for Received From: RF MR ALNASSAR Explanation RF MR ALNASSAR

Received from transaction code Free flow text

System Response:

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End of Transaction When you have entered the five mandatory elements to create a PNR, you must end transaction to the record in the system. To file and close the PNR, enter: ET System Response: END OF TRANSACTION COMPLETE - (6- Character Record Locator)

To end transaction and redisplay the PNR on your screen, enter: ER With one entry you can end transaction and change advice codes in the PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements. Elements that contain the codes NO, UN, and UC are transferred to the history section of the PNR. In addition, associated elements, such as the FA or FB element, are updated or removed from the PNR and close the PNR. Enter: ET K Elements that contain the codes NO, UN, And UC are transferred to the history section of the PNR. In addition, associated Elements, such as the FA or FB element, are updated or removed From the PNR and re-display the PNR on your screen, Enter: ER K

Note: Please cancel all ‘’ HX ’’ segments from the Amadeus PNR. If failed to remove ‘’ HX’’ segments from the PNR, airline may raise the ADM’S to travel agency.

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Ignore Transaction The ignore entry disregards all entries made during the current PNR session. During PNR creation, the ignore entry removes any record of the PNR from the system. Any entries that are on the screen remain until the screen is cleared. Basic entry: IG System Response: -IGNORED-IGNORED-ABC123

For a newly created PNR For a retrieved PNR

When you want to ignore current updates to an existing PNR and have the PNR redisplay on your screen in its original form without any modification, enter: IR

Canceling PNR -

elements are divided in to three categories: Name Elements Flight Segments Other

You make the cancel entry (XE) to move single or multiple active elements from the face of a PNR to PNR history. When you cancel an itinerary element, a message is sent to the vendor (Air Line, Car, Hotel, etc.). To cancel Element on line 2, enter: XE 2 You make the cancel itinerary entry (XI) to cancel all active itinerary elements of the PNR: XI You cancel Seat request element on the line 6: SX6

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Retrieval The retrieve PNR transaction is used to retrieve and display an active PNR or to redisplay a PNR during the current session. A travel agency can retrieve: - All PNRS for which the agency or another office defined by security has responsibility - Containing PTAS that it created - That other offices in the same chain created

Retrieving a PNR by Record Locator All agents can retrieve PNRS for which they are responsible, or for which an EOS agreement is in place, by entering: RTW4RQL4 Explanation RT W4RQL4

Transaction Code Record Locator

Retrieving a PNR by Surname This entry is limited to the office with responsibility for the PNR. For an exact search, enter the full name. For example: RT/SMITH/J Explanation RT /SMITH/J

Transaction Code Slash followed by name or group name

Retrieving a PNR by Alphabet Retrieve PNR For Partial Name or Alphabet, Enter: RT/S Explanation RT /S

Transaction code Slash followed by partial name or alphabet

Retrieving a PNR from Name List Display To display a PNR from a list displayed by another retrieval entry, enter: RT 2 (2 Is the Reference Number) To redisplay the list before or after modifying the displayed PNR, enter: RT 0

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Retrieving a PNR by Flight Number and Name To Display a PNR by Flight Number and Name, Enter: RTQR001/23DEC-ALNASSAR Explanation RT QR001 /23DEC -ALNASSAR

Retriever transaction code Flight number Slash followed by date Dash followed by passenger name

Retrieve specified element in PNR RTA RTC RTI RTN RTB RTK RTP RTW RTN,F,K,I

Air Segment Car Segment Itinerary Name Itinerary Remarks Ticketing Passenger Info Group Itinerary Several Options

RTH RTX RTG RTR RTJ RTF RTO RTRRX RTTN

Hotel Segment Hotel & Car OSI & SSR Remarks Contact Fare Element Option Corporate Remarks Active Ticket Number

Retrieving a PNR by Flight Number The PNRs that have been created for a specific flight and date. Only the PNRs that you are allowed to retrieve individually appear in the list. To list all PNRs for A flight on a Specific date, enter the date after the flight number. For example: LP/BA902/10OCT/LHRFRA Explanation LP /BA902 /10OCT LHRFRA

Transaction Code Slash followed by the airline code and flight number Slash followed by the date Origin and Destination Airport codes

Retrieving a PNR from List of Flight Search Display You can retrieve A PNR from A search by flight display using the transaction code LP followed by the line number for the PNR in the Display, for example: LP 002 To redisplay the search by flight display, enter:

LP/QR001/15DEC-D LP/QR001/15DEC/DOHLHR LP/N(M) MPLM

LP 0

Display list of passenger for specific date Specific board and off point Passenger surname starting with letter M Move to previous list multi

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Steps To Create a PNR Following are the steps to create a PNR.

Display the Availability / Schedule To display Availability or Schedule, enter:

AN15OCTDOHDXB - or – SN15OCTDOHDXB System Response:

Sell the Air Segment/ Segments Sell the Air segment / segments from the availability display, For Example: Sell ‘’3’’ seats on ‘’QR023’’ (Line Number 2 of availability display) in ‘’V’’ class. Entry: SS3V2

System Response:

Enter the Name Single Name: NM1ALNASSAR/KHALIFA MR Same Family Name for 2 Passengers: NM2 ALNASSAR/KHALIFA MR/MARIAM MRS Child Name: NM 1ALNASSAR/THAMER MR(CHD/01JUN08) Infant Family Name as Adult: NM1ALNASSAR/MARIAM MRS(INF/NOORA/16JUN11) Infant Family Name different from Adult: NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/16JUN11)

System Response:

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Enter the Contact Details Telephone contact of passenger:

APH- DOH 4443888 C/O ZAFAR

Travel Agency Contact:

AP (Press ENTER key) E-mail contact: APE-abc@abc.com System Response:

Enter the Ticket Arrangement Option TKOK Ticket arrangement, with Time Limit: TK TL10OCT/1200 Ticket arrangement, No Time Limit:

System Response:

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Enter the Received From Element Received from (contact personâ&#x20AC;&#x2122;s name): RF MR KHALIFA System Response:

End Transaction to Save the PNR End Transaction to save changes: ET End Transaction to save changes and redisplay PNR:

System Response:

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CHAPTER 6 General Remark The General Remark command is used to load remarks in a PNR, any Amadeus user that has access to the PNR can read all general remarks. A PNR can contain a maximum of 127 general remarks, and, each remark can have up to 124 characters. Entry: RM PLS MAIL TKTS TO PAX

Confidential Remark A Confidential Remark is a comment in a PNR that can only be viewed when the PNR is retrieved in the office where the message was entered. Entry: RC VISIT IS CONFIDENTIAL

Itinerary Remark The Itinerary Remark, as its name suggests, is used to add remarks to the PNR that will appear on the clients printed itinerary. Itinerary remarks added to the PNR that can be segment associated, and will appear just below their associated segment of the printed itinerary. They may only be associated to flight segments however. Un-associated itinerary remarks print at the bottom of the itinerary below all of the segments. Entry: RIR LIMOUSINE TRANSFER FROM AIRPORT TO HOTEL/S3

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Other Service Information (OSI) An OSI (other service information) element contains special information regarding a passenger or passengers in the PNR that is sent to the airlines that appear in the itinerary. An OSI element is not a service request and does not require confirmation from the airline. The mandatory items in an OSI entry are the transaction code OS and the two-letter code of the airline to which the information is to be sent. If the OSI element is for all airlines in the itinerary enter YY as A common code. The entry can contain a maximum of 68 characters. A PNR can contain a maximum of 127 OSI elements. Basic Entry:

OS EK VIP COMPANY PRESIDENT

Explanation: OS EK VIP COMPANY PRESIDENT

Transaction code Specified airline specified for the OSI message OSI text

System Response:

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Special Service Request (SSR) An SSR (special service request) is an application to an airline to provide a particular facility for A Passenger or passengers. A special service request is made using an SR entry, which generates an SSR element in the PNR and a request message to the airline or airlines Concerned. A PNR can contain a maximum of 127 active SSR elements. To Create SSR elements for all flight segments in an Amadeus PNR, you enter SR followed by a four-character service code. For example request for vegetarian meal, Enter: SRVGML For IATA-Meal Codes Enter: HE MEAL CODE

Special Service Request for FOID To create an SSR for a FOID as a passport number, Enter SR FOID QR HK1-PP1234567/P1 System Response:

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Special Service Request for Passport (APIS) To create an SSR for passport / identity Card information (APIS):

SR DOCS QR HK1-P-USA-1234567-USA-15JUN64-M12JUN15-JACKSON-MICHEL-H/P1 System Response:

Secure Flight Passenger Data (S.F.P.D) In Compliance with the Secure Flight Program, airlines will have to send mandatory passenger data to the TSA (Transport and Security Administration) - US department of Home Security. Hence effective 1st October 2010 all travel agents must enter the SFPD (Secure Flight Passenger Data) for any flights to US in the PNR. Travel agents must enter Secure Flight Passenger Data through SR DOCS entry which must contain the Passenger's Name (as per Passport), Date of Birth, and Gender at least 72 hours before the flight. The Format/Entry for this data is as follows:

SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1 SR DOCS AA HK 1 ----30JUN73 -M -SMITH DAVE /P1

Transaction code (Mandatory) SSR code for APIS primary travel document (Mandatory) Airline code where message to be sent (Mandatory) Action code (HK only) (Mandatory) Number of services requested (Mandatory) 5 dashes Date of birth in DDMMMYY-format (Mandatory) 1 Dash with Gender Indicator (Mandatory) - M for Male, F for Female, MI for Male Infant, FI for Female Infant, 2 Dashes Travel document surname (Mandatory) Travel Document First Given Name (Mandatory) Passenger Association (For a Multi-Passenger PNR)

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System Response:

Note: At ticket issuance time, system first checks if segments are SECURE FLIGHT relevant, if the absence of SR DOCS entry in the required PNR will restrict the ticket issuance.

Frequent Flyer Many airlines offer frequent flyer programs to passengers who travel often on their airline. These programs vary from airline to airline, each offering special features to their frequent flyers. Each frequent flyer is assigned an individual identification number. Some airlines maintain a database with frequent flyer records in Amadeus containing the following information: 1- Passenger Family Name and Given Name or Initial 2- Frequent Flyer Identification Number 3- Frequent Flyer Priority Number.

To display the table of airlines that have agreements, enter: VFFD You can use transactions for frequent flyer passengers: To display the name of a passenger as it is stored in the frequent flyer database of an airline, Enter: FFD To create a name element and enter a frequent flyer SSR FQTV element for mileage accrual, enter: FFA If the name element for the frequent flyer has already been entered in the PNR and you only want to enter the SSRFQTV element for mileage accrual, enter: FFN

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Creating a Frequent Flyer SSR Element FFN (Airline Code) – (Frequent Flyer Account Number) This entry creates an SSR FQTV for a name element that is already in the PNR. When there is more than one name element in the PNR, passenger association is mandatory in the entry. FFN EK-123456789/P1 Explanation: FFN QR -123456789 /P1

Manual Entry:

Transaction Code Airline code Dash followed by the frequent flyer number Slash followed by passenger name element number

SR FQTV QR-QR123456789/P1

Advance Seat Request An advance seating request is an application to an airline to reserve specific seating at booking time for a passenger or passengers. Advance seating request entries can only be made for flight segments with one of the following status codes -- HK, RR, KK, TK, LK, SS. A PNR can contain a maximum of 127 seating SSR elements.

Basic Seat Request – Non Smoking To make a basic request for a non-smoking seat, enter: ST

Basic Seat Request – Smoking To make a basic request for a smoking seat, enter: ST /S To specify a preferred part of the aircraft, add one or more of the following area codes W Window A Aisle B Bulkhead To request smoking window, enter: To request specific seat number, enter:

ST /S/W ST /R/12A

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Seat Map Display The display seat map entry shows the layout of the aircraft cabin for a particular flight and class. This is used to facilitate advance seating requests. Entry: SM QR001/ F/12MAR DOHLHR

Seat Map Display from PNR Flight Segment To display seat map for segment 8, enter: SM8 Explanation: SM 8

Transaction Code Flight Segment Number

Open Flight Segment Enter an open segment, instead of booking an air segment, when you do not know all the details of a passengerâ&#x20AC;&#x2122;s flight plans but you still want to complete, price and ticket the itinerary. In the open segment, you can specify the departure and arrival cities. If the departure date is specified, it will be printed on the ticket. Flight number is required for open segment. Entry: SOBAC25AUGJFKLHR Explanation: SO BA C 25AUG JFK LHR

Transaction Code Airline Code Class of Service Departure date (optional). Departure City Arrival City

System Response:

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Arrival Unknown - ARNK An arrival unknown segment is an information segment you enter in the PNR to maintain segment continuity. Arrival unknown means that the method of transportation from the destination of one segment to the origin of the next segment is not known or the arrival city of the previous segment does not match the departure city of the next segment in the itinerary, or the arrival is by unspecified transport, Entry: SIARNK If you know the arrival date, you can add this to your entry. SIARNK18OCT Explanation: SI Transaction Code ARNK Arrival Not Known Indicator 18OCT Arrival Date (Optional) System Response:

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Option Queue The option element is used to place a newly created or retrieved PNR to a specified office on a specified queue on a specified date. The option element entry consists of the transaction code op, followed by the identification of the office where it is to be queued and the date on which it is to be queued.

Queue to own Office on todayâ&#x20AC;&#x2122;s Date ENTRY: OP/FREE TEXT Explanation: OP /FREE TEXT

Transaction Code Optional free-flow text, preceded by optional slash

Queue to own Office on Specified Date ENTRY: OP 10JUL/FREE TEXT Explanation: OP 10JUL /FREE TEXT

Transaction code Queuing date Optional free-flow text, preceded by optional slash

System Response:

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Reconfirming Segment You can reconfirm a segment that was originally booked in Amadeus. You can only use this entry for segments with confirmed status codes. Enter, for example: Entry: 3/RR Explanation: 3/ RR

Segment Number, Followed By Slash Status Code for Reconfirmed Segment

Note: Please Check the Line Number before Reconfirm the

Segment

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Manually Insert Ticket Number The manual E- ticket number (FHE) entry is necessary for either of the following reasons: - Tickets have not been issued by the system automatically - Ticket have been issued automatically but you need to re-enter ticket numbers When you enter an FHE element, the ticket number is sent automatically to the airlines in the itinerary that have agreed to receive them. If the airline in your itinerary does not support automatic ticket number transmission, you must send the ticket number to the airline manually or call airline. For example: FHE INF 0051234567890-91/S3-7/P2 Explanation: FH E INF 005 1234567890 - 91 /S3-7 /P2

Transaction code Electronic ticket indicator Passenger type indicator (PAX or INF) (optional) Three-digit airline code Ten-digit document number. Hyphen and last two digits of the last Segment association (if applicable) Single passenger association (if more than one Passenger)

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Printing To print currently displayed PNR or 1st screen on local printer press print screen button on your key board or press CTRL + P. To print an existing PNR on default printer, enter the print transaction code WR followed by either an A (All) or S (Screen). - WRA Prints the entire PNR - WRS Prints the first screen of the PNR The Retrieval Entry:

WRA/RT WRS/RT

(Entire Currently Displayed PNR - Whole PNR) (Currently Displayed PNR - 1st Screen)

Printing Options Display Basic Itinerary Extended Itinerary Print Basic Itinerary Print Extended Itinerary Print Joint Extended Itinerary Print Travel Insurance voucher Print Specific TST Print Fare Note

IBD IED IBP IEP IEPJ IVP WRA/TQT/T2 WRA/F

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History Every PNR that is created in the Amadeus central system has associated historical information. The historical information is a record of the creation of the PNR and of any additions, modifications, Cancellations and deletions that are subsequently made to it. The system updates PNR history at each end of transaction entry. The PNR header line appears at the top of the history. Subsequently, each activity in the PNR is listed as a numbered element. The number for each element indicates when that activity was performed. Activities that are associated with the creation of A PNR are numbered 000; activities from the first retrieval of the PNR are numbered 001, from the second retrieval 002, and so on. Each retrieval and set of modifications is called a step. For Example:

When an element is modified, cancelled or deleted, it appears in history with two numbers. Example:

The first number (001) indicates the stage at which the item was originally entered in the PNR. The second number (0010) indicates when the modification, cancellation or deletion was made.

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To display the entire history of the current PNR, without queue history, enter: RH

History Options: You can choose to display a partial PNR History: RHA RHH RHC RHX RHF RHR RHJ RHK RHP RHO RHS4 RHN RHG RHQ RHI RLH RTTN/H

Air Segments Hotel Segments Car Segments Except Air Segments Fare element Remarks element Contact element Ticketing element Passenger Info Options For specific segment of PNR Name Elements General Facts (SR, SK, OS) Queue Itinerary Segments Record Locator Ticket Numbers (Active & Historical)

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History Element Codes Code AB AE AF AM AN AO AP AQ AR AS AT CB CE CF CN CO CP CQ CR CS CT CW DL NT OA OC OE

Description

Added Billing Address Added Individual Security Element Added Fare Element Added Mailing Address Element Added Name Element Added Option Element Added Phone Element Added Address Verification Element Added Remark/Confidential Remark Element Added Element Containing Status Code, Except SSR Added Ticketing Arrangement Element Changed Billing Address Element Changed Individual Security Element Changed Fare Element Changed Name Element Changed Option Element Changed Phone Element Changed Address Verification Element Changed Remark Element Changed Status Code Changed Ticketing Arrangement Changed Waitlist Deleted Element Name Transmitted, Groups Only Added OSI Element Changed OSI Element Original Security Element

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Code ON OS OX QU RP SA SP SX TC XB XE XF XM XN XO XP XQ XR XS XT

Description Original Name Element Original Air Segment Cancelled OSI Element Queue Update Changed Responsibility Added SSR Element Split Party Cancelled SSR Element Time Change Cancelled Billing Address Element Cancelled Individual PNR Security Element Cancelled Fare Element Cancelled Mailing Address Element Cancelled Name Element Cancelled Option Element Cancelled Phone Element Cancelled Address Verification Element Cancelled Remark/Confidential Remark Element Cancelled Element Containing Status Code, Except SSR Cancelled Ticketing Arrangement Element

Amadeus Qatar W.L.L

CHAPTER 7 Segment Re-Book The segment re-book commands are also known as the "Should Be" commands due to their command identifier SB. You may re-book existing segments in a PNR to change a:

 Class of service in one or more segments  Date in one or more segments  Combination of both class and date You cannot make changes to open segments, information segments, nonparticipating airline segments, passive segments and group PNR's. The SB command cancels the existing segments and re-sells the segment using the new information. The system automatically cancels all elements that were segment associated to the segment(s) being re-booked. If the system is unable to confirm the new flight it will automatically display an availability screen for the date requested.

Command SBY SBC2 SBC2,5 SBY3-6 SBY2/C4/M5

Re-book Re-book Re-book Re-book Re-book class SB19JUN Re-book SB18AUG4 Re-book SB14MAY2,4 Re-book SB18APR3-5 Re-book SB23AUG2/24AUG3 Re-book SBY10JUN Re-book SBF19DEC4 Re-book

Description entire itinerary in Y Class PNR element 2 only in C class PNR elements 2 and 5 in C class. PNR Elements 3 through to 6 in Y class element 2 in Y, element 4 in C and 5 in M entire itinerary for the specified date element 4 for the specified date elements 2 & 4 for the date specified elements 3 to 5 for the specified date element 2 and 3 for different specified dates entire itinerary specified class and date element 4 for specified date and class

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Copy / Clone PNR With the copy PNR entry, you can copy data from a retrieved PNR in order to create a new PNR. The actual elements that are copied from one PNR into another depend on the kind of entry you use (RRN, RRA, RRI or RRP). In some cases you can also specify options that select which data is to be copied. The copy PNR transactions are as follows:

Command RRN RRA RRI RRP

Description Copy Copy Copy Copy

PNR PNR and Create an AXR link Itinerary Elements Passenger data

Individual PNR Security Amadeus PNR security allows you to set up special security rules so that one or more offices can access a PNR. The PNR security functions may allow access to a PNR even when there are no other special agreements in place, and can override agreements that are contained in the current security tables. PNR security allows you to share PNR viewing and/or updating capabilities, without changing PNR ownership.

Steps to Creating PNR Security Element The PNR security element is unnumbered, and can only be created or modified by the responsible office. You can store up to five security agreements per PNR per entry, each of this containing office identification and the access mode to be applied to the office. The following table describes the access modes you can use:

Read Access (R) This code is for read access only. With this mode you are able to only retrieve and view the PNR, but no updates are allowed.

Read/Write Access (B) This code is for read and writes access. With this mode you are able to retrieve PNRs, view them, and make any required updates.

No Access (N) This code is for no access. With this mode you cannot retrieve any PNR, regardless of an extended security agreement.

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Options Create Security element in the PNR, Entry: Cancel Security element in the PNR, Entry: Display Security Element in the PNR, Entry:

ES DOHQR2900-B ESX ESD

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Splitting a PNR If you want to modify A PNR that has already been stored, you will need to split it. As the word split implies, you then create two separate PNRS, the original or parent PNR, and the associate PNR. You split a PNR when you wish to rebook a separate itinerary for one or more passengers. In so doing, you separate them from the original PNR, because all passengers in a PNR must have identical flight itineraries. The procedure to split a PNR consists of the following steps: 1.

Enter the transaction code SP followed by the number of the name element to be split., To split multiple names, enter the transaction code SP followed by the individual name element numbers or a range of name element numbers. The system displays a PNR for the name elements that you have just split. This PNR is temporarily identified as the *Associate PNR*.

Enter a received from element (RF) for the associate PNR.

Make the end transaction and file entry (EF) on the associate PNR. The system displays the original PNR with the temporary identifier *Parent PNR*.

Enter a received from element (RF) for the parent PNR.

End transaction (ET) on the parent PNR.

Steps to Splitting PNR 12345-

SP 3 or SP 3, 4 RF Zafar EF RF Zafar ET

(Split the Require Passenger / Passengers) (Received From) (End Of File) (Received From) (End Of Transaction)

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Following are the steps to split the Passenger/Passengers For Example: The PNR originally was booked for Three Passengers

Now Passenger 1 and 2 would like to change the return reservation, the following are the steps to split the PNR.

Step 1: Select the Passenger / Passengers to split from displayed PNR, Entry: SP1, 3 System Response:

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Step 2: Save the Changes, Received from, Entry: RF MR KHALIFA System Response:

Step 3: File the Associated PNR, Entry: EF System Response:

Step 4: Save the Changes, Received From, Entry: RF MR KHALIFA System Response:

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Step5: End the Transaction to complete the Process, Entry: ER System Response:

Note: Please donâ&#x20AC;&#x2122;t Cancel/Modify the PNR until both PNRs have the new Airline Record Locator return from host Airline system.

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CHAPTER 8 Amadeus Queues It is very important that you work your queues regularly. You can use queues to do the following: - Simplify your work environment - Organize your workload - Send PNRS and messages to queues in your office and to branch office queues - Work on PNRS and messages that require further action

PNRS may require further action for the following reasons: - Segments, services, options, or seats from a waitlist have not yet been confirmed. - The office responsible for the PNR has changed. -

There has been a change in There has been a change in The ticketing time limit has There has been a change in

the flight segment. the ticketing arrangement. expired. the group PNR.

Each airline and travel agent is provided with a queue bank for automatic placement of PNRS and messages. The Amadeus Queue system is an electronic diary that helps you to manage your travel officeâ&#x20AC;&#x2122;s messages and reservations. The Queue system sorts reservations and messages into three divisions

Queue Numbers Queue Numbers are assigned automatically by the system. They correspond to the type of action required in the PNR.

Categories Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the exact action required in the PNR.

Date Ranges Date ranges divide PNRS in the same queue in the same category according to the urgency of the action required.

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Amadeus Queue types: QUEUE 0 - GENERAL 1 - CONFO 2 - KL 3 - OPTION 4 - RPCHNG 5 - RATES 7 - SKEDCHG 8 - TKTG 9 – OA CTRL 12 - XTL 23 25 26 94 96 97

- RQR – MLIST – MLIST – MSG-CP – MSG-PDR - MESSAGE

PURPOSE

Miscellaneous queue. When a specific queue is not specified PNRs automatically placed on the general queue. Confirmation on segments and/or services. Advice codes KK UU UN NO UC US Status codes HK HL DL HN Confirmation from Waitlist. Advice codes KL Status codes HK Option elements entered in the PNR. PNRs whose office responsibility has been transferred to your office. Not for Qatar Market Schedule Change advised from an airline. Ticketing/Time Limit on date mentioned in the TK element. Queuing field on the PNR is that of the airline. Expired Time Limit i.e. from previous day/days on which no timely action has been taken. PNR will not get cancelled if the time limit has expired. If segment still shows HN status code after 24Hrs. Pre-flight Pre-flight Follow up messages stored in Customer Profiles Past Dated Records Messages

Range Code Date ranges divide PNRS in the same queue in the same category according to the urgency of the action required.

Date Range Code D1 D2 D3 D4

Description Date Range 1 Today plus two days in future Date Range 2 Three to Five days, from current date Date Range 3 Six to Eight days, from current date Date Range 4 None days and beyond, from current date

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Queue Count You can request a queue count display for:

- A Queue count for all queues, categories, and date ranges, with active PNRS or messages.

QTQ - A Summary Queue count for all activated queues. Queue Display options QTQ :Queue Total: All Queues (Without Categories/Date Ranges) QT :Queue Total: Queues with categories, date ranges QT/DOHQR2120 :Queue Total: Another office QC0CA :Queue Count 0, categories active QC1CE :Queue Count 1, Categories every thing QC1C3 :Queue count 1, Category 3 QCA :Own sign associated queues/categories with messages (if Active) QCC :Own sign associated without messages To start processing queues in the queue bank, enter: QS You must include the queue number in your entry. You can also include: A specific category and date range to start processing after making a QS entry, QS97 Queue start 97 (Default C0, D1) QS0C1D2 Queue Start 0, Category 1, Date Range 2 QS/DOHQR2120/2C0D2 Queue Start, Another office, Category1, Range 2

Queue Options QV QN QI QD QF ET QE QM RT QU

Display a list of PNRS on specific Queue Deletes the PNR / MSG and displays the next one Ignores the PNR / MSG and exits the queue Delays the PNR / MSG to the delay queue and displays the next Ends transaction on the PNR and exits the queue Ends transaction on the PNR and displays the next PNR Places a PNR/ MSG on queue Places a PNR / MSG on multiple queues Redisplays PNR if screen is cleared Redisplays message if screen is cleared

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Queue Delay To retain the PNR in the Queue and redisplay next PNR: QD QD15DEC Queue Delay with a date (Back to Queue later on that date) QDF Queue Delay, Finnish working with queues

Queue Removing To remove the current PNR or message from the queue, enter: QN After you make a QN entry, the system displays the next PNR or message. To end transaction on a PNR before removing it from the queue, use the ET entry instead of QN. For message queues only, to remove the current message and exit the queue enter: QNF

Queue Ignore To exit the queue, enter: QI

Placement in Queue Following options to place the PNR in the Queue Specific Queue QE40C1 Specific Office QE/DOH1A0980/40C1

Sending Queue Message Sending the Message through Queue to Amadeus user: >QE/DOH1A0980/97 (Use Tab Key for Next Line) This is a test message from Training Room Please ignore it………………. Free Flow Text

REGARDS //

(Enter)

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CHAPTER 9 Amadeus Fares There are several features for Amadeus Fares and Pricing. You can look at fare displays, price a PNR in several ways, and create Transitional Stored Tickets (TSTs). Amadeus Fare entries are divided into two types of transactions: ď&#x201A;§ FQ The Fare Quote transaction display information based on the data contained in an entry. No PNR requires. ď&#x201A;§

The itinerary pricing for specific itinerary a PNR requires.

Transaction code: Transaction code for Display Fare: Transaction code for Price Itinerary: Transaction code for Price Itinerary and No Ticket Record / image saved: Transaction code for Price Itinerary and Ticket Record / image saved:

FQD FQP

(No PNR require) (No PNR require)

FXX

(PNR require)

FXP

(PNR require)

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Fare Quote Follow-Up Entries Entry Requests

PNR

Main/Follow-up

FQA

IATA rate of exchange

Main entry

FQC

Convert currencies

Main entry

FQB

Bankers rates

Main entry

FQM

Mileage calculation

Main entry

FQO

Mileage with published global routes

Main entry

FQX

Excess baggage charge calculations

Main entry

FQD

Fare display

Main entry

FQS

Booking code information

Follow-up entry

FQN

Fare note

Follow-up entry

FQK

Fare breakdown

Follow-up entry

FQR

Fare routing

Follow-up entry

FRM

Extra mileage surcharge band

Follow-up entry

FRC

Convert fare display amounts to another currency

Follow-up entry

FQP

Informative pricing

Main entry

FQQ

Fare components of a quoted fare (after FQP)

Follow-up entry

FQU

Calculate fare combinations (after FQP)

Follow-up entry

FQE

Encode and Decode corporate contracts (negotiated fares)

Main entry

FQF

Display fare note from fare driven availability

Follow-up entry

FQZ

Passenger facility charges information

Main entry

FQL

A list of all existing fare request type codes, and passenger type codes

Main entry

Itinerary Pricing Entries Entry Requests

PNR

TST Creation

FXP

Itinerary pricing

Yes

FXX

Itinerary pricing

Yes

FXT

Select and stores the fare with the PNR when multiple fares are offered

Yes

(as a follow-up entry after FXP/FXX)

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AIS Pages for Fare Quote You can find relevant information for Fare Quote in the Amadeus Information System (AIS).

Subject

Displays

GGFQTRBD

General booking code information

GGFQTQRRBD

Airline specific booking code information

GGFQTQRRBD

Booking code information for a specific airline and a specific geographical area. The geographical areas are:

GGFQTLHRBDD GGFQTSKRBDE GGFQTAFRBDI

Domestic

Europe

International

GGFQTTAX

General Tax information

GGFQTPFC

Passenger facility charges information

GGFQTDIS

General discount information

HE TAX

Summary of tax-related entries

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Fare Quote Display - FQD To request a fare display for DOHA and Dubai on Emirates, Enter: FQD DOHJNB/ASA

System Response:

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Fare Quote Display Explanation LINE 1:

The Fare quote entry redisplay as entered. LINE 2:

Indicates the airlines that participate in these fares (AF,EK,ET,EY,GF,IY, KL,LH,MK,MS,OS,QR,SV,TK ). The airlines (/YY*AC,AF,AG,â&#x20AC;Ś.. 9X) listed after the common fare (/YY*) code do not participate in YY fares. Tax May apply because Taxes are depends on carriers and Airports. Surcharge may apply means many routing is not in mileage. LINE 8:

Contain the rate of exchange and the rounding information. These rates of exchange are for fares filed in a national currency of origin city.

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LINE 9:

     

Where: The current date (16JAN12**16JAN12) Fares for an airline was specified (SA ) Normal and Special fares ( NSP ) Fare based on a specific global routing indicator ( EH ) Ticket point mileage (TPM 3877) Maximum permitted mileage (MPM 4652)

LINE 10:

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The following table explains the above you can find in the international fare display:

Header

Contains

Line number

FARE BASIS

Fare Basis The fare basis code can give you information about the type of fare, type of passenger, class of travel, minimum and maximum stay, reservation restriction, seasonality, and days of travel. A special character before the fare basis indicates the following:

An asterisk indicates a future effective date. The fare is valid for travel on or after the effective date.

)

A dash indicates same day effective date.

A closed bracket after the fare basis indicates that the fare is valid in one direction only

Constructed fare.

One-way fare

QAR

Currency code

Round trip amount

Booking class

PEN

Penalty information This can be: NRF

Non-refundable

P50

50% penalty

A minus sign indicates no penalty applies

A plus sign indicates more restrictions apply

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Header DATES / DAYS

Contains The display contains up to two lines of date / days restriction. +

A plus sign indicates that more restriction applies. To see more date restrictions, check the fare note/rule

)

A closed bracket indicates that seasonality applies to out-bound travel.

(

An open bracket indicates that seasonality applies to In-bound travel. The restriction types are:

Seasonality

Ticket only on this date

Ticket on or after this date

Ticket on or before this date

Travel effective on or after this date

Originate travel on or before this date

Final travel must commence by this date

Complete all travel by this date

Fare cancelled on this date

Modified fare

Ticket/travel future effective date

Advance purchase requirements +

A plus sign indicates that more requirements apply. To see any more advance Purchase Requirements check the fare note/rule.

A minus sign indicates none apply.

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Header MIN

MAX

Contains Minimum purchase requirements +

A plus sign indicates that more restrictions apply.

A minus sign indicates none apply

Indicates the Sunday rule

Maximum stay restrictions +

A plus sign indicates that more restrictions apply. To see any more maximum stay restrictions, you need to check the fare note/rule.

A minus sign indicates none apply

Routing Information M

MPM fare

Routing fare

LINE 11- : The display shows fares sorted highest to lowest

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Fare Quote Display Options Fare display for origin city and CRT location for current date: FQD DXB Origin city different from CRT location for current date: FQD DXBBAH Fare display for specific airline for current date: FQD DOHAMM/AGF Fare display for specific class for current date: FQD DOHAMM/CF Fare display for front cabin: FQD DOHDXB/KF Display fares in NUC: FQD DOHMIL/R,NUC Shopper display – lowest to highest for all Amadeus Participating airlines: FQD DOHLON/S Specific date for specific city pair: FQD DOHPAR/D15DEC Specific past date for specific city pair: FQD DOHLON/D01MAY10 Exact outbound travel: FQD DOHMUC/D30DEC* Range for travel date starts: FQD DOHNYC/D10NOV**30NOV Exact outbound and inbound travel date: FQD DOHLON/D25NOV*10DEC Fares shown in lowest to highest for specific airlines: FQD DOHLON/AQR/IX Display one-way fares only: FQD DOHNYC/IO Display Round trip fares only: FQD DOHLON/IR Display Half round trip fares in NUC: FQD FRABUD/IH Display fares and the Taxes: FQD DOHLHR/R,AT Display Private Fares (Uni Fares): FQD DOHCMB/R,U

Fare Quote Notes Fare Quote Notes contain the rules and conditions that apply to a specific fare. You can also display the tax information for specific country. You can request fare quote notes from fare quote display by:  Line Number from the Fare Quote display  Fare Note Number FQN5 Display the fare note of fare quote display line 5 FQN5*LI Display list of fare note index for fare on line 5 FQN5*PE Display Penalties rules for fare on line 5 FQN A200 Display Fare Quote Notes for rule A200 FQNTAX/QA Display Country tax information for Qatar

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Fare Quote Routing The Fare quote routing command is used to display the applicable routing for particular fare. FQR2 Display routing information for fare display line 2

Follow-Up Entries after Fare Quote Display Fares display in NUCs from a Local currency display: FQDN (After Display FQD) Fares display in Local currency from a NUC display: FQDL (After Display FQD) Display a fare in another currency on line 3: FRC3/GBP Request fare in opposite direction: FQD R Tax breakdown for the fare on line 3: FQK3 Display the routing for the fare on line 4: FQR4 Booking code information for the fare on line 5: FQS5 Booking code information for the fare on line 5 for Specific airline: FQS5/AEK Display a rule for the fare on line 7 : FQN7 Display a list of paragraphs or the categories for the fare on line 7: FQN7*LI Display categories for fare on line 7: FQN7*AP,PE,CD Display the fare rule number: FQN V235 Display the tax information for specific country: FQN TAX/QATAR Display tax information for specific tax type: FQN TAX/UB

Currency Conversion Entries Convert a specific amount of a currency, using The default currency of your Terminal: Convert specific amount, using a currency code: Convert from a designated currency to a NUC: Convert currencies up to 12 months in the past: Display a list of BSRs for a currency:

FQC 100GBP FQC 100EUR/GBP FQC 1000QAR/NUC FQC 100GBP/INR/15NOV11 FQB QAR

Rate Of Exchange Display Display Display Display

IATA IATA IATA IATA

Rate Rate Rate Rate

of of of of

exchange exchange exchange exchange

(ROE) (ROE) (ROE) (ROE)

of your terminal: of a Country: of a City: for past date:

FQA FQA*US FQA*NYC FQA*NYC/15JAN12

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Excess Baggage Charges Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage: FQX DOHAMM/30 Excess Baggage Charges for specific date for a city pair with the 30KGs Excess Baggage: FQX DOHAMM/30/26MAR

Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage for specific airline: FQX DOHAMM/30/RJ

Mileage Calculate Mileage: Via specified routing:

FQM DOHDXBAMMBEY FQM ZRHFRALON/VEHSYD

Surface sector:

FQM DOHFRA--CGNLONMAN

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Informative Pricing The Amadeus Informative pricing transaction FQP is a fare calculation tool, which allows you to estimate the fare for an itinerary. This is especially useful at times when you need to find the price for an itinerary, but you are not yet ready to make a reservation. You must use Airport codes, rather than City codes, so that the system can calculate the appropriate taxes. If you prefer, you can create a mask, and let the system guide you through different options. You can calculate discount fares, including cumulative discounts. The following conditions apply: 

You can use FQP for all fares except Group fares and air passes.



FQP is applicable for past date fares up to seven days in the past for the US and Canada, 361 days elsewhere, and twelve months into future, which in the Amadeus system is 361 days (12months).

Journey Type Limits Journey Type A round or circle trip can contain a maximum of:

Limits 16 flight segments, or 14 flight segments and 2 surface segments, or 15 flight segments and 1 surface element, or 15 fare break points

A one-way trip can contain a maximum of:

15 flight segments, or 13 flight segments and 2 surface segments, or 14 flight segments and 1 surface segment, or 14 fare break points

If you do not enter any specific options to your entry, the system makes the following assumptions:  An adult passenger type.  The current date for the first segment, and an open date for all the other segments  An open booking class. The system displays the lowest possible price for each class.  YY fares for travel agencies, and carrier specific fare for airlines.  Stopover all the cities.

You can perform informative pricing on an itinerary by entering the transaction code FQP, followed by a City pair, or several City pairs.

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Informative Pricing on Command Page To request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG

System Response:

The system returns a list of fares. The following table describes the headings in the display

Heading

Explanation

FARE BASE

The fare basis code column

DISC

Discount code column

PTC

Passenger type column Note: In this example, 1 refers to an adult fare. When you request a discount, 1 is the first discount requested and the adult fare is not displayed.

FARE

Fare column

MSG

Message Column The message column can contain the following codes:

Reservation booking designator

Reservation Conditions

Booking Designator Override

Sales Restrictions

Flight Number Restrictions

Frequency

Tax indicator column This column indicates if tax is included. The codes you can see are: Y

Tax included

Tax not included

Exempt of tax

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To view of the components of the fare on line 3, enter: FQQ 3 System Response:

The system considers all cities you enter in an informative pricing transaction as stopover points, unless you actually specify a stopover point. The all preceding cities will become transfer, or no stopover points. The stopover indicator is a dash ( - ) and you include it after the stopover city. For example FQP DOH MUC PAR FRA LON DOH System Response:

The system informs you that you can request other fare types by indicating a stopover point.

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Compare the difference of results by designating Paris, Frankfurt, and London as the point of stopover. Include dash after the city code PAR, FRA and LON. For example: FQP DOH MUC PAR- FRA- LON- DOH System Response:

The system immediately offers you a lower price compares if not showing stopover indicator. To look at the fare components of the fare on line 3, enter: FQQ 3 System Response:

The X beside of the city code indicates a transfer point.

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You have an option to indicate a surface sector between a city pair. Enter it as two dashes after each other ( - - ). Using the same itinerary as before, DOH-MUC-PAR-FRA-LON-DOH, to indicate a surface segment between Frankfurt and London, enter: FQP DOH MUC PAR - FRA - - LON- DOH System Response:

To check the fare components, enter: FQQ 3 System Response:

The system indicates the surface segment.

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FQP Options Between City Pair Stopover Indicator /A Airline indicator /N Prohibit Fare Break Point /D Date of Travel /V Via Global Route End of the Entry: /L /M /O /P /R /R,U /R,U123456 /R,U*AMADEUS /R,UU123456 /R,UP /R,20JUN10 /S /R,ET /R,FC-USD

-/B /C /H /E

Surface Indicator Break Point Reservation Class Time of day (Hours) Equipment type

Lowest Fare Mirror Image (Return Open) Online (Same Airline for all segments) Display FQP panel with Fares Discounted Fare (Reduction) Unifares Corporate UniFares with corporate ID Corporate UniFares with Corporate Name Unifares and corporate UniFares Fare UniFares and Published Fare Past Date fare specified ticketing date Display FQP panel mask without the Fare Tax exempted Foreign Currency in USD

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Informative Pricing Mask on Command Page Depending on your location, and type of terminal, you may use a mask. The purpose of a mask is to help you to describe an itinerary, and enter the required information correctly. You can choose to display only the mask (/S) For example: FQP DOHDXBDOH/S System Response:

The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank. The following example of a mask is completed with information: (move the cursor to the end of the mask before you hit enter)

System Response:

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Pricing Mask Explanation FQP/ U.QR . . .18JAN.DOH. . . .DXB.0.S U.QR . . .23JAN.DXB. . . .DOH.0.S --------------------------------------------------------------A B C D E F G H I J K L M (COLUMNS)

Where COLUMN

EXPLANATION

U Unknown segment S Flight segment A Standby L Waitlist W Waitlist O Open segment R Request Airline code. YY indicates common fares. Flight number. Booking code (reservation booking designator).This can be 1 or 2 characters. Date. The current date is displayed and you can overtype the travel dates Departure city for the segment Flight departure time. Enter details in the departure and arrival time columns if you want the system to automatically calculate stop-over and connections, and display the appropriate fares. Arrival date change indicator, as follows: + + 2 days > + 1 day - - 2 days < - 1 day Arrival time Arrival city Number of stops the flight makes. Transfer or stopover indicator, as follows: S Stopover X Connection U Undefined Here you can enter other options, such as /B or /E

B C D E F G H

I J K L

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Stopover, Transfers, and Surface in the Mask Assuming passenger originate from Doha, transit at Dubai, first stop-over point is London. From London to Paris will travel by surface. From Paris to Dubai and transit at Dubai and finish journey at origin point Doha. Entry: FQP DOHDXBLHR- - CDGDXBDOH/S System Response:

The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank.

Fill the mask with require options

Explanation

Column

Explanation

Airline code

Date. The current date is displayed and you can over type the travel dates for each segment

Departure city for the segment

Arrival city

Transfer or stopover indicator, as follows: S Stopover X Connection (Transit)

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System Response:

To check the fare components, enter: FQQ 8

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Informative Pricing Options Following are the options for informative pricing SPECIFIC AIRLINE: FQP DOH /A QR LON SAME AIRLINE FOR ALL SEGMENTS: FQP DOHBAHLON/O GF SPECIFIC DATE: FQP DOH / D14 MAY DXB SPECIFIC BOOKING CODE: FQP DOH/C J DXB SPECIFIC GLOBAL ROUTING: FQP LON / V EH SIN DISPLAY LOWEST FARE: FQP DOH PAR DOH / L DISPLAY MIRROR IMAGE OF THE ITINERARY: FQP DOH PAR LON / M DISPLAY PASSENGER DISCOUNT: FQP DOH DXB DOH/R ZZ DISPLAY MULTIPLE PASSENGER DISCOUNTS: FQP DOH DXB DOH/ RCH*IN*ZZ DISPLAY PASSENGER TYPE CODE: FQP DOH DXB DOH / R MIL POINT OF SALE OVERRIDE (PTA ENTRY): FQP BAH DXB BAH /R, DOH.BAH TICKETING CITY OVERRIDE: FQP DOH LON DOH /R,.LON DISPLAY PAST DATE FARE: FQP DOH LON DOH / R, 01JUN09

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STOPOVER INDICATOR: FQP DOH LON PAR – MUC DOH SURFACE BETWEEN AIRPORTS: FQP DOH LON - - MUC DOH STOPOVER AND SURFACE BETWEEN AIRPORTS: FQP DOH LON - - - MUC DOH AMADEUS UNI FARE / PRIVATE FARE: FQP NYC / A CO / LAX / R,U DISPLAY FARE EXEMPT ALL TAXES: FQP DOH CAI DOH / R,ET DISPLAY FARE EXEMPT SPECIFIC TAX CODE: FQP DOH MUC FRA MUC DOH / R,ET-DE PRICING FOR VALIDATING CARRIER FOR INTERLINE ITINERARIES: FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR

Booking Reservation Designator From a fare display or pricing display, you can request a display of the class codes used by each individual airline for a specific fare. FQS 2 Display Reservation Booking Designator information for fare display on line 2

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Itinerary Pricing The Amadeus itinerary pricing transactions allow you to price a PNR. Depending on which transaction you use, you can choose to store, or not to store the pricing response in TST. The itinerary pricing transactions are as follows: 

FXP



FXX

Prices an itinerary, and stores the response in a TST. Prices an itinerary, without storing the response.

The following table contains information on the journey type limits:

Journey Type A round or circle trip can contain a maximum of

Limits 16 flight segments, or 14 flight segments and 2 surface segments, or 15 flight segments and 1 surface element, or 15 fare break points

A one-way trip can contain a maximum of:

15 flight segments, or 12 flight segments, and 2 surface segments, or 13 flight segments and 1 surface element, or 14 fare break points

One-way or open jaw:

14 fare components (fare break points)

Round trip or circle trip:

15 fare components (fare break points)

Pricing conditions apply for Itinerary Pricing      

  

When only one fare is applicable for an itinerary, the system display a ticket image, and stores a TST if you are using FXP transaction. When several fares apply, the system displays a list of fares to choose from. When there is only one passenger, the system displays a ticket image. When there are several passengers, the system displays a list of passenger and fare details. A fare proposed by the system is valid until you do an end of transaction The link with the Amadeus Fare server has a limit of three minutes. If you are inactive for longer than three minutes, you will be disconnected. Re-enter a pricing entry For selected markets, when the amounts of fares offered are equal, carrier specific fares take precedence over YY fares. The system prices an itinerary in the currency of the country of origin, and automatically converts in to the currency of your terminal location when needed. When you choose to store a TST, remember that the validity of the TST varies, depending on your location. The TST validity decided by each market individually, and may be minutes, hours, or days. 1 day validity for Qatar market.

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Price a PNR Price for Single Passenger PNR The following PNR illustrates how to price a

PNR

To price the itinerary, and create TST, enter:

FXP

System Response:

To save the TST Enter:

RF ZAFAR; ER

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Price Multi-Passengers PNR The following PNR illustrates how to price multiple passengers.

To price the itinerary, and create TST, enter:

FXP

System Response:

To save the TST Enter:

RF ZAFAR; ER

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Price a PNR without Creating Ticket Image (TST)

To price the itinerary, without creating a TST, enter:

FXX

System Response:

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To view a ticket image for Fare # 4 Enter:

FQQ4

System Response:

NOTE:

The above price is valid for default validating carrier as ‘’QR’’’. Please make sure to remove ‘’FV’’ element from PNR before initiating the pricing entry.

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Itinerary Pricing Options You can add options to further define your pricing requirements. The options apply equally to FXP and FXX. The following option indicators:

PASSENGER NAME SELECT FXP FXP FXP FXP

/ P4 (Pricing the itinerary for passenger no 4) / P2, 4, 6 (Pricing the itinerary for passenger no 2, 4, 6) /P2-6 (Pricing the itinerary for range of passengers 2 to 6) / RCH /P4 (Child Discount for passenger no 4)

PRICING FOR INFANT FXP / INF (Infant Only) FXP / INF/P2 (Infant traveling with passenger no 2)

PRICING FOR NON INFANT FXP / PAX (Adult and Child)

REQUEST PRICING FXP FXP FXP FXP FXP FXP FXP FXP FXP

/R CD (Senior Citizen Discount) / R ZZ (Youth Discount) /R, LON (Indicate the point of Sale and ticketing as LON) / R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH) / R, ET (Exempt All Taxes) / R, U (Private Fares or Uni Fares) /NF (No Service Fee require) /R, FS-INR (Currency of sale override ‘’IC’’ domestic itineraries) /RIT (Individual IT Fare, ATPCO fares only)

SEGEMENT SELECTION FXP FXP FXP FXP FXP FXP

/ S3 (Price only for Segment 3) / S3-5 (Price the Range of Segments 3 to 5) / S3, 6, 9(Price the Segments 3, 6, and 9) / S4X (No Stopover or Transfer Point segment 4) / S4X, 6X (No Stopover or Transfer Point segment 4, 6) /S2-4, 6, 8X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8 no

stopover)

FXP /R, VC-QR (Validating on QR for Interline itineraries)

FARE BREAK POINT FXP / B 3 (Fare break point is segment 3) FXP / B3, 7 (Fare break point are segment 3, 7)

TURNAROUND POINT FXP / BT- 4 (Turnaround point is segment 4)

PAST DATE PRICING FXP / R, 01JUN11

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Amadeus Best Buy Pricing Amadeus Best Buy pricing enables you to price a PNR with the lowest available fare for a booked itinerary. It checks for lower fares and availability in lower booking classes or for lower fares in the same booking class as already booked. The system suggests only fares that are applicable to the itinerary and the passenger type. It also checks the rule conditions, such as advance purchase, and minimum and maximum stay requirements. Best Buy can automatically rebook an itinerary in a lower booking class, by using the highest access. Alternatively, the system can inform you of lower fares without rebooking, to enable you to check if the suggested fare is suitable for the passenger, without changing the PNR. You can also choose to store, or not to store the pricing response in a TST. In certain markets, Best Buy checks for lower fares across all cabins of the aircraft, and gives preference to the highest cabin when the same fare applies. In other markets, Best Buy checks for lower fares in the same cabin as the already booked segment. Your local Amadeus Help Desk can inform you about the default for your market.

Amadeus Best Buy Entries Entry

Explanation

FXB

Rebook to the lowest fare if seat available, and create a TST

FXR

Rebook to the lowest fare if seat available but don’t create TST

FXA

Display a list of lower fares without rebook PNR

FXU

Select fare after FXA, rebook, and create a TST

FXZ

Select fare after FXA, rebook, but not create a TST

FXL

Display lowest possible fare System also informs you about seat availability

NOTE: Please make sure to remove ‘’FV’’ element from PNR before initiating the pricing entry. .

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Amadeus Best Buy with Automatic Rebooking You can use the Best Buy entries FXB and FXR to rebook an itinerary in a lower class. FXB creates a TST, FXR does not The following PNR illustrates the Best Buy Function.

To find the lowest applicable fare for this itinerary, and store TST, Enter: FXB System Response:

The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER). Note:

The above price is valid for default validating carrier as ‘’QR’’’. Please make sure to remove ‘’FV’’ element from PNR before initiating the pricing entry.

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System Response:

For Example:

If you use the FXR entry, the response with fare details, but not creates TST. You can still view the fare details by using the entry FQQ, followed by a number for a passenger. System Response:

The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER).

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Note:

The above price is valid for default validating carrier as ‘’QR’’’. Please make sure to remove ‘’FV’’ element from PNR before initiating the pricing entry. System Response:

This time only reservation changed as per the lowest fare available and did not store TST

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Amadeus Best Buy with Manual Rebooking You can use the Best Buy entry FXA to display a list of lower applicable fares. As a follow-up you can choose to do a manual rebooking with the FXU which stores a TST, or FXZ which does not store a TST. For Example

To request a list of lower fares, enter: FXA System Response:

If for example you would like to rebook the itinerary, and use the fare on line 03, without storing a TST, enter: FXZ 03/P1 System Response:

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The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER). Note:

The above price is valid for default validating carrier as ‘’QR’’’. Please make sure to remove ‘’FV’’ element from PNR before initiating the pricing entry. System Response:

FXZ option only reservation changed as per lowest fare available and did not store TST. If for example you would like to rebook the itinerary, and use the fare on line 03, without storing a TST, enter: FXU03/P1

System Response:

FXU option stored TST for the lowest available fare and changed the booking classes.

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Amadeus Best Buy to Display Lowest Applicable Fare You can use the entry FXL to display the lowest applicable fare for an itinerary. The system will also advise you about seat availability. There is no follow-up entry to rebook the itinerary with FXL. Use either the FXB or the FXR entry. For example

To display the lowest possible fare, enter: FXL System Response:

There is only one passenger in the PNR; the system displays a ticket image. If more than one passenger you can view the fare details for any of the passenger by using the FQQ entry, for example, FQQ3. Use either the FXB or the FXR entry to change the reservation and store the TST.

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If the lowest fare is not available, the system will still display passenger and fare details of the lowest fare, but include the following message at the top of the display:

LOWEST SOLD OUT // TRY WAITLIST NOTE: The above price is valid for default validating carrier as ‘’QR’’’. Please make sure to remove ‘’FV’’ element from PNR before initiating the pricing entry. Best Buy options /B /P /S /R /R

Fare Break point Passenger selection Stopover Reduction Tax exemption

/U /S /S /R /K

Unifare Segment association Global Route Point of Sale and Ticketing Cabin Option

List of Fares FXA FXA/S3-4 FXA/S4S,6S FXA/KF,+ FXU3 FXZ3 FXB FXB/KY FXR FXL

Display available fare Specific Segments Stopover specific segments 4 & 6 Search First Class cabin Fares, If not available, continue to search on other classes. Select Fare 3 from a list by line number and store TST Select Fare 3 from a list by line number and don’t store TST Rebooked and price automatically at the lowest available fare. Lowest possible fare in Economy class cabin Rebook PNR at the lowest fare and don’t store TST Display lowest fare in spite of availability (No rebook or TST)

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CHAPTER 10 Amadeus Central Ticketing The Amadeus central system allows you to automatically price the air itinerary of a PNR. The automatic pricing entry FXP creates a transitional stored ticket (TST) which contains all the information necessary to issue a ticket. A TST can also be created when pricing is requested before end of transaction on the PNR. The newly created PNR must contain the flight segments and a passenger name. A maximum of ten TSTS are allowed for each passenger with different portions of the air itinerary. Multiple TSTS must be created with segment association. Ticketing is requested by selecting TST and/or segment numbers when more than one TST has been created. A display of a TST can be obtained as a result of a TQT entry. Any time a modification is made to the PNR, a PNR change message is automatically appended to the header line of the TST. It is necessary to verify the validity of the TST and remove this message before ticketing is requested. When the system cannot price the PNR, you must manually create a TST with the TTC entry. The response to this entry is an empty ticket panel. You can update the ticket panel as follows: - You fill in the TST panel fields with the necessary information using guided mode entries, or - You use the format entry to enter information on the command line of the panel or in the PNR. A TST that is automatically created by the system is called an AST. A manually created TST is called an MST. You can print a ticket using transaction code TTP. After the ticket has been issued, Amadeus receives a ticket number message which is stored in the PNR FA element. The TK element in the PNR is automatically changed to TK to show that the ticket has been issued.

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Area Reporting Plans / Bank Settlement Plans Each time an agency issues a ticket on a given airline, the agency must report the sale to the airline for payment purposes. To simplify the reporting of sales to the airlines, IATA and the airlines have formed reporting plans. Airlinesâ&#x20AC;&#x2122; wishing to participate in the reporting plans given an agreement where they will accept payment from a third party, usually a bank. Bank Settlement Plans (BSPs) are sometimes referred to as Area Reporting plans (ARPs). In the U.S, the reporting plan is called ARC (Airline Reporting Corporation). A BSP record exists for each reporting plan and contains all the airlines that participate in the plan. The Service Management Centre maintains the BSP record in Amadeus. If any agency does not have a designated ticketing carrier, a BSP code must be present in the office profile (field ARP). This applies to all offices that can issue tickets. BSP procedure are established by IATA in Geneva There is a Plan Manger for each country who administers and overseas the plan within a particular geographical area. The National System or National Distribution System provides BSP information to Amadeus. BSP GULF has office in Sharjah (U.A.E). To display the area reporting plan participants for specific country, enter TGBD-XY (where XY replaces the ISO country code). QATAR is under Gulf Area (AE), Enter: TGBD -AE System Response:

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Ticketing Agreement Table A Ticketing (T) / PTA (P) / Electronic Ticketing (E) agreement table is maintained for each Amadeus Participating carrier airlines, if the airline has provided this information. The purpose of the table is to define interline ticketing, PT, and Electronic Ticketing agreements. For example: TGAD - QR/ EK

System Response:

For British Airways with All Carriers: TGAD â&#x20AC;&#x201C; AB System Response:

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Electronic Ticketing An e-ticket (electronic ticket) is a paperless electronic document used for ticketing passengers, particularly in the commercial airline industry.

Steps To Issue an Electronic Ticket Following are the example to issue electronic ticket in cryptic and graphical mode

CRYPTIC MODE Following are the steps to issue an electronic ticket in cryptic mode

STEP1- CREATE A PNR

STEP2 â&#x20AC;&#x201C; PRICE AND SAVE THE REQUIRE FARE Price the PNR, Enter: FXP/P1/S2-3 System Response:

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STEP3 – SELECT THE REQUIRED PRICE Select Fare on line ‘’2’’ for Passenger ‘’1’’, entry: FXT02/P1 System Response:

Note: The above price is valid for default validating carrier as ‘’BA’’’. Please make sure to remove ‘’FV’’ element from PNR before initiating the pricing entry.

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STEP 4 – SAVE THE PRICE To save the price, enter: RFA; ER System Response:

Note:

The validating carrier ‘’BA’’ automated placed in the itinerary as a default validating carrier. STEP 5 - UPDATE THE MANDATORY TICKETING ELEMENTS Add Commission, enter: FM 0 Add form of payment, enter: FP CASH

System Response:

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STEP 6- SAVE THE PNR CHANGES To save the modification, enter: RF ADMIN; ER

STEP 7- ISSUE AN ELECTRONIC TICKET To issue an Electronic ticket, enter: TTP/P1/S2-3/RT â&#x20AC;&#x201C;or - TTP/RT System Response:

PNR display, after issued electronic ticket:

To display Issued e-ticket record, enter: TWD/L6 System Response:

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GRAPHICAL MODE Following are the steps to issue an electronic ticket in Graphical mode

STEP1- CREATE A PNR

STEP2 â&#x20AC;&#x201C; PRICE AND SAVE THE REQUIRE FARE Price the PNR, Enter: FXP/P1/S2-3 System Response:

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STEP3 – SELECT THE REQUIRED PRICE Select Fare on line ‘’2’’ for Passenger ‘’1’’, entry: FXT02/P1 System Response:

Note: The above price is valid for default validating carrier as ‘’BA’’’. Please make sure to remove ‘’FV’’ element from PNR before initiating the pricing entry.

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STEP 4 – SAVE THE PRICE To save the price, enter: RFA; ER System Response:

Note:

The validating carrier ‘’BA’’ automated placed in the itinerary as a default validating carrier. STEP 5 – VIEW TICKET RECORD To view ticket record attached to PNR, enter: TQT System Response:

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STEP 6 â&#x20AC;&#x201C; UPDATE MANDATORY TICKETIG FIELDS Insert required information to issue an electronic ticket:

Click on UPDATE icon to save changes in the TST

Click on OK to confirm the changes in the TST

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Click on CROSS to exit from TST

STEP 7- SAVE THE PNR CHANGES To save the modification, enter: RF ADMIN; ER System Response:

STEP 8- ISSUE AN ELECTRONIC TICKET To issue an Electronic ticket, enter: TTP/P1/S2-3/RT –or - TTP/RT System Response:

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PNR display after issued e-ticket:

To display issued e-ticket record, enter: TWD/L6 System Response:

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Steps to Issue Net /Market /Selling Fare Ticket Following are the steps to issue NET/MARKET/SELLING fare tickets in cryptic and Graphical mode

CRYPTIC MODE Following are the steps to issue NET / MARKET / SELLING fare ticket in cryptic mode

STEP 1 â&#x20AC;&#x201C; CREATE A PNR

As per Airline Advised Published Fare as per IATA/COMMON FARE YIF and Special/Market/Net/Commissionable Fare is 2000.00 plus taxes.

STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR Price the PNR as required Fare Base, enter: FXP/L-YIF System Response:

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Note: The above price is valid for default validating carrier as ‘’QR’’’. Please make sure to remove ‘’FV’’ element from PNR before initiating the pricing entry.

STEP 3 – SAVE THE PRICE IN THE PNR To save the required Fare base, enter: RF ZAFAR; ER System Response:

Note:

The validating carrier ‘’QR’’ automated placed in the itinerary as a default validating carrier. STEP 4– UPDATE THE TICKETING MANDATORY ELEMENTS To update Market/Net / Selling Fare, enter: TTK/T1/NF-2000 System Response:

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To update Tour code For BSP and Airline deal code, enter: FT PAXNRQ02000/DOHR002 System Response:

To update Form of Payment, enter: FPPAXNR+CASH/QAR3420.00 (Fare +Taxes) System Response:

To update Commission value, enter: FM 0 System Response:

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To update endorsement restrictions, enter: FE VALID ON QR ONLY System Response:

STEP 5 – SAVE THE CHANGES IN THE PNR To save the required Fare base, enter: RF ZAFAR; ER System Response:

STEP 6– ISSUE AN ELECTRONIC TICKET To issue an Electronic ticket, enter: TTP/P1/S2-3/RT –or - TTP/RT System Response:

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PNR display after issued electronic ticket:

To display issued e-ticket record, enter: TWD/L6 System response:

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GRAPHIC MODE Following are the steps to issue NET / MARKET / SELLING fare ticket in Graphical mode

STEP 1 â&#x20AC;&#x201C; CREATE A PNR

As per Airline Advised Published Fare as per IATA/COMMON FARE YIF and Special/Market/Net/Commissionable Fare is 2000.00 plus taxes.

STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR Price the PNR as required Fare Base, enter: FXP/L-YIF System Response:

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Note: The above price is valid for default validating carrier as ‘’QR’’’. Please make sure to remove ‘’FV’’ element from PNR before initiating the pricing entry. STEP 3 – SAVE THE PRICE IN THE PNR To save the required Fare base, enter: RF ZAFAR; ER System Response:

STEP 4– VIEW TICKET RECORD To view attached ticket record, enter: TQT System response:

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STEPS 5â&#x20AC;&#x201C; UPDATE TICKETING MANDATORY ELEMENTS Update ticketing mandatory elements in the TST.

Click on UPDATE icon to save changes in the TST

Click on OK to confirm the changes in the TST

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Click on CROSS to exit from TST

STEP 6- SAVE THE PNR CHANGES To save the modification, enter: RF ADMIN; ER System Response:

STEP 7– ISSUE AN ELECTRONIC TICKET To issue an Electronic ticket, enter: TTP/P1/S2-3/RT –or - TTP/RT System Response:

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PNR display after issued electronic ticket

To display issued e-ticket record, enter: TWD/L6 System Response:

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Cryptic Entries to Update TST / Ticketing Fields Create Manual TST : TTC Specific passenger : TTC/P2 Specific passenger & segments : TTC/P2/S2,5 Add selling indicator : TTK/SSITI Specific TST : TTK/T2/SSITI Add Baggage allowance : TTK/A20K Specific TST : TTK/T2/A20K Specific TST & Line : TTK/T2/L2/A20K Add Fare Base : TTK/BYEE4M Specific TST : TTK/T2/BKEE4M Specific TST & Line : TTK/T2/L2,5/BKEE4M Add not Valid before & after : TTK/V12FEB12MAR Specific TST : TTK/T2/V12FEB12MAR Specific TST & Line : TTK/T2/L3,4/V12FEB12MAR Add not valid after only : TTK/VXX12MAR Specific TST : TTK/T2/VXX12MAR Specific TST & Line : TTK/T2/L3,5/VXX12MAR Add not valid before only : TTK/V12FEB Specific TST : TTK/T2/V12FEB Specific TST & Line : TTK/T2/L3,5/V12FEB Add Market/Net Fare Amount : TTK/NF-1800 Specific TST : TTK/T2/NF-1800 Add Tour code for Non Infant : FT PAX NRQ01800/DOHR002 Add Tour code for Infant : FT INF NRQ00180/DOHR002 Specific passenger : FT PAX NRQ01800/DOHR002/ P2 Specific passenger & segments : FT PAX NRQ01800/DOHR002/ P2/S2,5 Payment for Non Infant (Publishes Fare):FP PAX CASH Payment for Non infant (Net Fare): FP PAX NR+CASH/QAR1950 (Include Taxes) Payment for Infant (Published Fare ) : FP INF CASH Payment for Infant (Net Fare) : FP INF NR+CASH/QAR200 (Include Taxes) Specific passenger : FP PAX NR+CASH/QAR1950/P2 Specific passenger & segments : FP PAX NR+CASH/QAR1950/P2/S2,5 Commission : FM 0 Specific passenger : FM 0/P2 Specific passenger & segments : FM 0/P2/S2,5 Validating Carrier : FV QR Specific passenger : FV QR/P2 Specific passenger & Segments : FV QR/P2/S2,5

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Endorsement : FE VALID ON SHOWN CARRIERS Specific passenger : FE VALID ON SHOWN CARRIERS/P2 Specific passenger & segments :FE VALID ON SHOWN CARRIERS/P2/S2,5 Update / Add Fare Amount : TTK/F1800.00 (Local currency QAR ) Update / Add Fare Amount :TTK/FUSD495.00 (Other currency USD ) Update / Add Equivalent Fare Amount : TTK/EQAR1800.00 Update / Add Fare & Equivalent : TTK/FUSD495.00/EQAR1800.00 Specific TST : TTK/T2/F800.00 Update/Add Tax : TTK/X100YR Update/Add Taxes : TTK/X100YR/X200YQ/X30WO Specific TST : TTK/T2/X100YR/X200YQ/X30WO Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00 Additional amount as Total (Reissue): TTK/T500.00 No Additional cost (Reissue) : TTK/T0.00 Delete specific Tax # 3 : TTK/X3 Add new Tax : TTK/X100YR Change Tax amount for Tax # 3 : TTK/X3-X200YQ Existing Tax as collected for reissue: TTK/X3 - O (Old tax which collected) Add BSR : TTK/K13.65000 (K1 is transaction) Specific TST :TTK/T2/K13.65000 (K1 is transaction) Fare calculation :TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override : TTK/CBUILD Specific TST : TTK/T2/CBUILD Preview Ticket Image : TTP/T1/TKT/CRT Specific Passenger : TTP/P2/TKT/CRT Print Ticket : TTP Specific TST : TTP/T2 Specific Passenger : TTP/P2 Specific Stock Reference : TTP/X A2 Override Validating Carrier : TTP/V*QR Specific TST : TTP/T2/V*QR Specific passenger : TTP/P2/V*QR Remove change flag from TST : TTF From All TST : TTF/ALL

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Display an Electronic Ticket Record To display an e-ticket record, when there is only one FA / FHE in the PNR, Enter: TWD For Example:

To display an e-ticket record for a specific FA / FHE element of the PNR, by the line number, enter: TWD / L6 System Response:

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E-Ticket Display options TWD TWD/L7 TWD/TKT157-4400564781 TWD/2 TWDRL TWD/TAX TWH RT*E

By FA/FHE element if only one FA/FHE element in PNR By specific FA/FHE line number 7 By Ticket number Select Ticket from TWD list Redisplay TWD list Display list of taxes History for displayed e-ticket record Redisplay PNR from an e-ticket record

Status Indicators of Electronic Ticket Record Following are the different status indicators of an electronic ticket record. A AIRPORT CONTROL O OPEN FOR USE C CHECKED IN P PRINTED E EXCHANGED/REISSUED R REFUNDED F FLOWN/USED S SUSPENDED G CONVERTED TO FIM T PAPER TICKET I IRREGULAR OPERATIONS V VOID L LIFTED/BOARDED X PRINT EXCHANGED

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Void / Cancel an Electronic Ticket Record You can cancel an e-ticket record as long as the cancellation is within the current sales period and the sale is not yet confirmed or has already been cancelled. Cancelling an Electronic ticket record causes the system to send a void request to the airline. The coupon status of the e-ticket Coupons is updated from ‘’O’’ (open for use) or ‘’A’’ (airport control) to ‘’V’’ for voided. The record is also automatically cancelled in the sales report. In the sales report the transaction type code of the electronic document is changed from ‘’TKTT’’ to ‘’CANX’’

Note: Travel agents can void the Re-issued Ticket, if airline allows: When an e-ticket has been successfully voided, the following message is displayed: OK-ETKT UPDATED SALE IS CANCELED IN REPORTING SYSTEM

Certain airlines may also return a settlement authorization code (sac). In this case, it is displayed in the message that follows: OK-ETKT UPDATED SAC-0060590436275 SALE IS CANCELLED IN REPORTING SYSTEM

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Steps to Void/Cancel Electronic Ticket Following are the steps to void an e-ticket FOR EXAMPLE

STEP 1- DISPLAY AN ELECTRONIC TICKET RECORD To display issued electronic ticket record, enter: TWD /L5 (L5 is line number of FA or FHE element of the PNR) OR To display issued e-ticket record without retrieve PNR, enter: TWD/TKT157-4810111688 System response:

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STEP 2 â&#x20AC;&#x201C; TO VOID AN ELECTONIC ETICKET RECORD To void an electronic ticket record, enter: TWX System response:

STEP 3- DISPAY AN ELECTRONIC TICKET RECORD To display issued electronic ticket record, enter: TWD /L5 (L5 is line number of FA or FHE element of the PNR) OR To display issued e-ticket record without retrieve PNR, enter: TWD/TKT157-4810111688 System response:

NOTE: A Voided / Cancelled an electronic ticket record can be Re-instated by travel agents, if airline allows

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PNR display after voided:

STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS To display Query report, enter: TJQ System response:

Note: The status should be ‘’CANX’’. If did not voided in the query report, Please repeat the step 1 and type TWX/N

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Steps to Void Re-issued Electronic Ticket Travel agents can void the re-issued electronic ticket, if airline allows E-TICKETING POLICIES To check the e-ticket policies for specific airline, enter: HE ETT BA System Response:

To display policies for Qatar Market, enter: MS148 System Response:

NOTE: As per the policies table, Travel agents can void the re-issued and cancel refunds before the sales period closed.

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For Example: The original e-ticket 125-4810111689 was issued for J-CLASS

STEP1 - Display the issued e-ticket record, enter: TWD/L5 System response:

Re-booked the required itinerary as required:

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The Re-issued ticket 125-4810111690 for F-Class

To display issued e-ticket record for issued e-ticket, enter: TWD/L5 System response:

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STEP 2- Retrieve the PNR for re-issued e-ticket 125-4810111690

STEP 3 - To void the re-issued e-ticket, enter: TRDC/L5 System Response:

PNR display after voided re-issued e-ticket in the PNR

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To display the voided e-ticket record, enter: TWD/L5 System response:

The re-issued e-ticket 125-4810111690 status has changed to void ‘’V’’ To display the original issued e-ticket record from voided ticket e-ticket display, enter: TWD/O* System response:

Note: The status of the original ticket 125-4810111689 REISSUE ‘’R’’ has reverted to original status OPEN ‘’O’’ after voided re-issued ticket 125-480111690

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To display the Query report to confirm the transaction, enter: TJQ System response:

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Revalidation Electronic Ticket You can revalidate an e-ticket after any of the following changes has occurred, as long as there is no change to the fare: -

Different Different Different Different Different

Airline (interline agreement exists between the two Airlines) Flight Number Class of Service Date or Time of Flight Airport of Arrival or Departure (Within the same city)

Note: The coupons to be revalidated must have Status ‘’O’’ open and Airline allows revalidation. Steps for Revalidating an E-Ticket Following are the steps to revalidate an e-ticket. For example: The e-ticket issued as per following itinerary

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Step 1 â&#x20AC;&#x201C; Change the reservation as per required dates:

Step 2- Display an E-Ticket Record:

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STEP 3- Revalidate an E-Ticket To revalidate Electronic coupon (E) ‘’2’’ with Segment (S) ‘’3’’ of the PNR, enter: TTP/ETRV/L6/E2/S3 Where TTP/ETRV L6 E2 S3

Transaction code for revalidation Line Number of ‘’FA’’ or ‘’FHE’’ element Coupon / Line number of the E-ticket (TWD/L6) Segment number changed in the PNR

System response:

PNR display after revalidated:

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STEP 4- Display Revalidated Ticket Record To display e-ticket record, enter: TWD/L6 (Line Number of ‘’FA’’ on the PNR) System Response:

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CHAPTER 11 Reissue an Electronic Ticket Before commencing a reissue in Amadeus you will require the new base fare, taxes paid on the original ticket, the breakdown of any new taxes to be collected reissue fee requirements and the total additional collection, if any. If you are unsure of these, Please contact the validating carrier for confirmation. 1) Retrieve the PNR and amend the itinerary. Cancel any segments which are not required. 2) Delete any old TST using the commands then re-price any non-flown segments to be included on this ticket using the FXP entries. You may have to use the override if the system will not auto price For example: FXP /L- QEE4MQR1 3) Amend the TST using the TTK / TTI update command applying the following codes. R

Reissue, this is the new base fare (excluding taxes)

O X T

Old tax, all taxes paid for on the original ticket are identified with an "O" New tax, any additional taxes that need to be collected on the new ticket. Total additional collection (This includes any increase in Fare, Taxes and Re-Issue Fees. If there in no Additional collection then this will be Zero.) Not Valid After Dates for all coupons, this is mandatory for re-issue

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Steps to Reissue an Electronic Ticket Following are the steps to reissue Electronic tickets

Reissue of Unutilised Ticket For example, The following PNR ticketed for QEE7QR2 Fare Base, with Fare as QAR830.00 Taxes as QAR40.00 QA, QAR300.00YQ, and QAR80.00AE DISPLAY OF TICKTED PNR Following is the Original issued Ticketed PNR

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm in L-Class, Reissue the original issued ticket with Additional QAR640.00

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Step 1: Change the Itinerary as per require Booking class, in this example Booked L-Class

Step 2: Price New Booked segments: FXP

System Response

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Step 3: Save the changes in the TST, enter: REZAFAR; ER

System Response

Step 4: TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)

System Response

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Step 5: Check Box for require TST to open

Step 6: Click on OPEN icon

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System Response

Step 7: Click on Exchange Icon to initiate the re-issue process

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System Response

Step 8: Click on OK icon

System Response

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Step 9: Check Box require TST for re-issue

Step 10: Click on OPEN icon to open the TST

System Response

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Step 11: Enter the Additional collection (ADC) Amount in the TOTAL: QAR640

Step 12: Enter the New form of payment with the Additional collection (ADC) amount: O/CASH + / CASH / QAR640

Step 13: Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)

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Step 14: Click on UPDATE icon

System Response

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Step 15: Click on OK icon

System Response

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Step 16: Click on CROSS to exit from the TST

System Response

Step 17: Save the changes in the PNR, Enter: RFZAFAR; ER

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System Response

Step 18: Display issued E-Ticket Record: TWD/L6

System Response

Step 19: Enter the original Issued e-ticket details for re-issue: FO*L6

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System Response

Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 3

Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket) System Response

Step 20: Save the Changes in the PNR: RF ZAFAR; ER

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Step 21: Display issued E-TICKET record before re-issue: TWD/L6

System Response

Step 22: Issue the E-ticket, enter: TTP/P1/S 2, 3 / RT

System Response

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PNR DISPLAY AFTER REISSUE AN E-TICKET

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Reissue of Partially Used Ticket For example, The following PNR ticketed for ULE1YQA1 Fare Base, with Fare as QAR 2330.00 Taxes as QAR40.00 QA DISPLAY TICKETED PNR Following is the Original issued Ticketed PNR

DISPLAY ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm in M-Class, Reissue the original issued ticket with Additional QAR380.00

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NEW ITINERARY BOOKED PNR DISPLAY Change the Itinerary as per require, Here U-class was not available and Booked in M-Class

PRICE AN ITINERARY FOR NEW AND FLOWN SEGMRNTS Price New Booked segments and the Flown / Used segments with the help of Past Date pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09

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Explanation FXP / S 2 X ,3 ,7 ,8 / R, 20MAY09

Transaction code for Itinerary Pricing Separator Indicator for Segments Flown / Used Segment Number 2 No-stopover indicator (If no stop in original itinerary) Comma, Flown / Used segment number 3 Comma, New Added Segment number 7 Comma, New Added Segment number 8 Separator Past Date Pricing Indicator with Comma Date, Month, and Year for original Issued ticket

System Response

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Save the changes in the TST, enter: REZAFAR; ER

UPDATE THE TST Update the TST for requires segments to Issue as a new itinerary, in this example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8

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Explanation TTU Transaction Code to update existing TST / Separator T1 TST Number 1, here require TST number / Separator S Transaction Code for Segment 7, 8 Segment number 7, 8 (As per new itinerary for reissue) System Response

REMOVE THE TST FLAG Remove the TST flag after update the TST with require segments: TTF/T1

System Response

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Display Ticket Record (TST): To display ticket record attached to PNR, enter: TQT or TQT/Tn System Response

Click on Exchange icon

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System Response

Click on OK icon

System Response

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Check Box for require TST for re-issue

Click on OPEN icon

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System Response

Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380

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Enter the Origin Destination as per PRICED itinerary

Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)

Enter the New form of payment with the Additional collection (ADC) amount: O/INV + / CASH / QAR380

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Click on UPDATE icon

System Response

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Click on OK icon

System Response

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Click on CROSS icon to exit from the displayed TST

System Response

To Display issued E-Ticket Record: TWD/L12

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System Response

Enter original Issued e-ticket details for re-issue: FO*L12

System Response

Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 7, 8

Press enter to add the ‘’FO’’ details in the PNR Automatically (Recheck the Date of Issue for Original Issued ticket)

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System Response

Save the Changes in the PNR: RF ZAFAR; ER

Display issued E-TICKET record before re-issue: TWD/L12

Issue the E-ticket, enter:

TTP/P1/S 7, 8 / RT

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CHAPTER 12 Amadeus Automated Refunds Amadeus automated refunds allows you to refund sale documents and electronic tickets quickly and easily. The refund transactions you enter search for data stored in the central ticketing server's document database. If the data is still available, the system uses it to create a refund record. Data is normally stored in the system for 180 days. If the data is no longer available, you enter details of the refund manually into a blank refund record. You can process refund records directly for full refunds, or manually update them for partial refunds. Here is an example of a query report that contains refunded documents. They are indicated by the RFND transaction type code in the last column.

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Steps to Process Automated Refunds Following are the steps to process auto refund on Amadeus which is reported to the local BSP

STEP 1: DISPLAY REFUND RECORD Initiate a refund and display refund record by using any one of the following options. Using document number, enter: TRF 125-4810006632 (Ticket Number) From PNR, enter: TRF / L6 (‘’ FA’’ / ‘’ FHE’’ on line 6) From Query report (TJQ): TRF / I- - 001528(Sequence number 001528)

STEP 2: ENTER THE CANCELLATION PENALTY If any cancellation penalties enter: TRFU/ CP 100 A

STEP 3: PROCESS THE REFUND To process refund on Amadeus, enter: TRFP System response: OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO OK - REFUND PROCESSED The status of all refunded coupons in the e-ticket record is changed to 'R' (refunded) after which it can be reversed to ‘’ O’’ / ‘’ A’’, if airline allows In the PNR, the existing FA element for the refunded ticket is removed, stored in the PNR history, and replaced by a new FA element that includes the ER status code; this indicates that the ticket has been refunded. Partial display of the PNR: FA PAX 125-4810006632/ERBA/S2-3 / ER Status Code You can ignore a refund record at any time prior to processing (TRFP) the record with the following entry: TRFIG

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Unused Electronic Ticket Refund Following are the examples to process published fare full refunds on Amadeus For example a ticket 125- 4810006632 needs to be fully refunded with QAR100.00 cancellation/refund penalty. The following steps will apply:

STEP 1: DISPLAY THE REFUND RECORD Initiate a refund and display refund record by using any one of the following options. Using document number, enter: TRF 125-4810006632 (Ticket Number) From PNR, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6) From Query report (TJQ): TRF / I - 001528 (Sequence number)

STEP 2: ENTER THE CANCELLATION PENALTY Update Cancellation/Refund Penalties, enter: TRF U/ CP100 A STEP 3: PROCESS THE REFUND To process Auto refund: TRFP System response: OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO OK - REFUND PROCESSED

STEP 4: DISPLAY THE QUERY REPORT To display Query report, enter: TJQ/QTC-RFND System response: AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION: AGENT - 1310RR 23 NOV 2006 -----------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC -----------------------------------------------------------------------------001537 125 4810006632 -19440.00 -900.00 -187.40 CA AMADEUS/M RR YT2MGF RFND

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Partial/Half Published Fare Refunds For example a ticket 125- 4810006635 needs to be partially/half refunded with amount QAR9340 and QAR100.00 as Refund charges. The following steps will apply:

STEP 1: DISPLAY THE REFUND RECORD Initiate a refund and display refund record by using any one of the following options. Using document number, enter: TRF 125- 4810006635 (Ticket Number) From PNR, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6) From Query report (TJQ): TRF / I – 001531 (Sequence number 001531)

STEP 2: ENTER THE USED FARE Update utilised fare for used coupons, enter: TRF U/ U9340

STEP 3: ENTER THE CANCELLATION PENALTY If any Cancellation/refund Penalties enter: TRF U/ CP100A STEP 4: DISPLAY TAX PANEL Display Tax record, enter: TRFT System response: REFUNDABLE TAXES AMADEUS/M MR 125 4810006635 - 635 UNUSED TAXES ---------------------------------------------------------------T1 480.00 YQ T2 40.00 QA T3 280.00 GB T4 100.00 UB REFUNDABLE TAX TOTAL

QAR

900.00 XT

Assuming utilised taxes are as: QAR 210.00 YQ (T1) and QAR 40.00 QA (T2) Refundable taxes are as: QAR 270.00 YQ, QAR 280.00 GB, QAR 100.00 UB To update refundable tax QAR270YQ (T1), Enter: TRFU/ TU1- 270 (YQ Code Not Required) The QAR40.00QA (T2) is a fully utilised tax and needs to be deleted, Enter: TRFU/TX2

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STEP 5: DISPLAY ACTIVE REFUND RECORD To display active refund record panel, enter: TRF System response: REFUND RECORD AGT-77777722 RR/23NOV06 L TKT-Y NM NAME AMADEUS/M MR I ISSUED 23NOV06 D1 DOCUMENT 125 4810006635 6 CPNS 0200 F FARE PAID QAR 18640.00 U FARE USED 9340.00 FARE REFUND 9300.00 CP CANX FEE 100.00 1.08P XT TAX REFUND 650.00 >TRFT REFUND TOTAL 9850.00 FM COMMISSION 93.00 1.00P FP1 CASH 9850.00 S ITINERARY INTERNATIONAL

STEP 6: PROCESS THE REFUND To process Auto refund: TRFP STEP 7: DISPLAY QUERY REPORT To display Query report, enter: TJQ/QTC-RFND System Response: AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION: AGENT - 1310RR 23 NOV 2006 -----------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC -----------------------------------------------------------------------------001538 125 4810006635 -9850.00 -650.00 -187.40 CA AMADEUS/M RR YT2RWH RFND

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Cryptic Entries to update Refund record TRFU/NMMINHAS MUHAMMAD ZAFAR MR TRFU/I25JAN10 TRFU/DA2 TRFU/DX1 TRFU/D 1 DG 2 TRFU/D1 C34/D2 C12 TRFU/DX 1 C12/DX 2 C34 TRFU/TKT Y TRFU/S I TRFU/F1500.00 TRFU/F USD500.00 TRFU/U 500.00 TRFU/FM 5 TRFU/FM 100.00A TRFU/CP 150.00A TRFU/CP 5 TRFU/MF 10.00 TRFU/TA150YQ TRFU/TA10.00ZPMIA2 TRFU/TA10.00XFJFK4.5 TRFU/TU2-90.00 TRFU/TX3 TRFU/TC NRQ01500 TRFU/NF900.00 TRFU/FP1 CASH TRFU/FP2 CCVI123456789111... TRFU/FPA1 900.00 TRFU/RM (Free Text) TRFU/AA 12245DOH56565 TRFU/FO 1574400564781LON.... TRFU/I25JAN10/F1500/TA1150.00YQ

Update Name in refund record Date of Issuance Add document numbers (Partial Refund) Delete used document number Update check digit Add refundable document coupons Delete used/non-refundable coupons Document type Itineray type (I = Int , D = Domestic) Fare Paid Alternate Fair Paid Fare Used Commission Commission as Amount Cancellation penalties in Amount Cancellation penalties in percentage Miscellaneous Fee in Amount Add specific Taxes Reduce existing tax number 2 Delete existing tax number 3 Tour Code Net refund Form of payment Form of payment amount for payment 1 Remarks Airline Authority Original Issue Combine options

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CHAPTER 13 Amadeus Reports The Amadeus reports listed below for applicable for central ticketing users.

Options /SOF /SAN /SAS /D /F /R /QSI /QFP /QVP /QTX /QTC

All agents within an office All offices sharing the same IATA number Specific Agent Specific Date List starting from document or sequence number Sorting in reverse order Sales Indicator Form of payment (CA/CC/MX) Validating Carrier Group of transaction types Specific Transaction Type

Transaction Group with QTX Option SALE REFD MANS AUTS INVT CCCS CCAS VOID

Sale Documents, Includes TKTB, TKTT, CANX,CANN Refunded documents, include RFND, RFNX Manual sales, includes CANX Automated sales, include TKTB,TKTT,CANX,CANN Inventory, includes CANN and VSCN Cancelled Credit card sales Cancelled Cash sale Voided documents, include CANN, CANX,VSCN

Transaction types with QTC option TKTT CANX CANN RFND RFNX MCOM MD50

Electronic Ticket Cancelled Sale Automatically cancelled document Refunded documents Cancelled Refund Manually reported MPD Automated MCO

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Query Report Current date for active sign-in on screen

TJQ

For specific date

TJQ /D- 10FEB

For specific date ranges

TJQ /T-10FEB15FEB

All agents within your office report

TJQ /SOF

Specific agent sign-in report

TJQ /SAS-0001AA

Validating Airline report

TJQ /SOF/QVP-QR

Refunded Report

TJQ /SOF/QTC-RFND

Voided report

TJQ /SOF/QTC-CANX TJQ /SOF/V

Net Remittance issued tickets report

TJQ /SOF/N TJN/SOF

Summary Report Summary sales period report

TJS

For the past period

TJS /H-1

Specific agent and past period

TJS /SAS-0001AA/H-1

All agents for past period

TJS /SOF/H-1

Daily Report Daily report for active sign-in on screen

TJD

All agents for current date

TJD / SOF

Specific agent

TJD / SAS -0001AA

Past date

TJD / D-20JAN

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Item Report Item report for active sign-in on screen

TJI

All agents

TJI / SOF

Specific Sign-in

TJI / SAS -0001AA

Specific date

TJI / D -20JAN

Closed sales period

TJI / H -1

Printing Report Print Last Display Report, Default printer

TJP

Print last displayed report, specified printer

TJP / PRT-TB3051

Transaction Report Transaction report by document number

TJT/TK-1608901510

By sequence number

TJT/I-000567

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CHAPTER 14 Amadeus Quick Reference Sign- In / Sign-Out Sign-in into first available area……………………………………………… Sign-in in to all areas………………………………………………………… Sign-in in to specific area (E)……………………………………………… Sign-out from active area…………………………………………………… Sign-out from all areas……………………………………………………… Sign-out from Specific area (E) …………………………………………… Display status of all signed in areas……………………………………… Display Terminal Number……………………………………………………

JI0000AA/SU JI*0000AA/SU JIE00000AA/SU JO JO* JOE JD JD

Decode / Encode Encode location……………………………………………………………. Decode Location…………………………………………………………… Encode Airline……………………………………………………………… Decode Airline ……………………………………………………………. Encode Country……………………………………………………………… Decode Country……………………………………………………………… Decode Equipment…………………………………………………………. Encode Hotel ……………………………………………………………….. Decode Hotel………………………………………………………………… Encode Car …………………………………………………………………. Decode Car …………………………………………………………………. Encode State ……………………………………………………………….. Decode State………………………………………………………………..

DAN DOHA DAC DXB DNA QATAR AIRWAYS DNA 157 DC QATAR DC EG DNE 747 DNH MARRIOTT DNH EM DNC AVIS DNC ZI DNS CALIFORNIA DNS USTX

Conversion Display system time….…………………………………………………….. Display Local Time………………………………………………………….. Display local time between cities………………………………………….. Calculate elapsed time …………………………………………………….. Convert GMT time to Local time…………………………………………… Find date 30 days prior…………………………………………………….. Find 45 days in future……………………………………………………….

DD DD DOH DD LON1400/MIA DD DOH 1230/LON1755 DD ZZZ 1500/ DOH DD 25DEC/-30 DD 25DEC/45

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Help Help for the last Transaction entered…………………………………….. Help for a specific topic…………………………………………………….. Help for a specific transaction……………………………………………… Help for Step INDEX………………………………………………………… Help for Meal codes………………………………………………………… Help for Amadeus Fare discounted codes………………………………. Help for E-ticket policies of specific carrier……………………………….

HE/ HE ELECTRONIC HE FQD HE STEPS HE MEAL HE FARE REQ HE ETT QR

Amadeus Information Pages Display AIS INDEX….…………………………………………………….. Display Airline Access level in Amadeus……………………………….. Display Airline Function level in Amadeus……………………………….. Display Airline Function supported by a specific airline………………….. Display Airline Information …………………………………………………. Display Country Information………………………………………………… Display information for a specific Airport…………………………………. Display Information for a specific Hotel chain……………………………. Display Information for specific Car company……………………………. Display information for Amadeus Input and output codes………………. Display Information for a specific Amadeus company…………………...

GG AIS GGPCAL ACC GGPCAL FUN GGPCA QR GG AIR QR GG COU QA GG APT LHR GG HTL SI GG CAR ZI GG CODE GG AMA QA

Availability / Schedule /Timetable Display Basic Neutral Availability…………………………………………… AN04FEBDOHDXB Display Basic Neutral Schedule…………………………………………….. SN04FEBDOHDXB Display Basic Neutral Timetable…………………………………………… TNDOHDXB Display Availability by Departure ……………………….………………….. AD04FEBDOHDXB Display Schedule by Departure …………………………………………… SD04FEBDOHDXB Display Timetable by Departure …………………………………………… TDDOHDXB Display Availability by Arrival ……………………….……………………… AA04FEBDOHDXB Display Schedule by Arrival ………………………………………………… SA04FEBDOHDXB Display Timetable by Arrival ……………………………………………… TADOHDXB Display Availability by Elapsed Travel Time…………………………..… AE04FEBDOHDXB Display Schedule by Elapsed Travel Time …………………………….… SE04FEBDOHDXB Display Timetable by Elapsed Travel Time ……………………………… TEDOHDXB Display current Date & Time Availability…………………………………… ANDOHDXB Display Availability for specific time………………………………………… AN19DECDOHDXB1200 Display Availability for specific Carrier…………………………………… AN19DECDOHDXB/AQR Display Availability for specific Carriers……………………………………. AN19DECDOHDXB/AQR,EK,GF Display Availability for specific Class….…………………………………… AN19DECDOHDXB/CV Display Availability for specific Cabin..…………………………………… AN19DECDOHDXB/KY Display Availability for connecting city…..………………………………… AN19DECDOHDXB/XAUH Display Availability to use combination..………………………………… AN19DECDOHDXB1200/AGF/CV/XAUH Display Dual Availability option…………………………………… AN19DECDOHDXB/AQR*25DECDXBDOH/AEK Display Availability to use Direct access………………………………… 1EKAD12DECDOHDXB Display Availability to use Carrier Prefer ………………………………… ANQR12DECDOHDXB Display Availability to use Seven Day Search…………………………… AN/12DECDOHCAS/AQR/CQ Display Availability for Number of seats require………………………… AN04FEBDOHDXB/B5 Display Availability for Direct Flights…………………..…………………… AN04FEBDOHDXB/FD Display Availability for Non-stop…………..…………………..……………. AN04FEBDOHDXB/FN

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Display Availability for Chartered Flights………………………………… Display Availability for online connection…………..……………………… Display Availability for One world Alliance airlines……………………… Display Availability for Star Alliance airlines…………..………………… Display Availability for Sky Team Alliance airlines….……………………

AN04FEBDOHDXB/FC AN04FEBDOHDXB/O AN*O12JANLHRJFK AN*A12JANLHRJFK AN*S12JANLHRJFK

Follow-Up Entries for Availability /Schedule / Timetable Change Availability for Next day……………………………………………. Change Availability for Previous Day………………………………………. Change Origin City ………………………………………………………… Change Destination City…………………………………………………… Change City pair……………………………………………………………… Change for specific carrier………………………………………………… Change for any carrier………………..……………………………………… Change for specific class of service……………………………………… Change for connecting city………..………………………………………… Change Departure Date…………………………………………………… Change Number of days Later……………………………………………… Change Number of days Earlier…………………………………………… Change Number of days Earlier both city pair…………………………… Change both Dates for Dual option………………………………………… Change Number of days Later both city pair……………………..……… Change Number of days Earlier 1 st city pair………………………………. Change Number of days Earlier 2 nd city pair……………………………… Change Number of days Later 1 st city pair……………………………..… Change Number of days Later 2 nd city pair……………..………………… Change Return for same day………………………………..……………… Change Return for specific date…………………..……………..…………. Change Number of days Earlier for Return……………..………………… Change Number of days Later for Return……………..………………… Change Availability Display to Schedule Display…………………………. Change Number of days Later for Return……………..………………… Change Availability Display to Schedule Display…………………………. Change for Direct Access…..……………………………………………… Change for Fare Display………………..…………………………………… Redisplay previous Availability …………………………………………… P

MN MY ACDXB AC//LHR ACLHRJFK AC/AEK AC/AYY AC/CF AC/XLHR AC25JAN AC5 AC-6 AC-5*-3 AC25DEC*30DEC AC5*3 AC-3* AC*-3 AC3* AC*3 ACR ACR20FEB ACR-3 ACR3 ACSN ACR3 ACSN ACL4 ACFQ MPAN

Flight Information Display Flight Information from Availability or PNR………………………. Display Flight Information for specific Flight and date……………………

DO 3 DO BA124/25DEC

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Sell Air Segment Sell 2 Y class seats from line 5 ……………………..…………………….. Sell 2 Mixed classes of service from line 4……………………………….. Waitlist 2 seats……………………………………………………………….. Direct sell for 2 seats………………………………………………………. Waitlist for 2 seats…………………………………………………………. Open segment for a specific carrier……………………………………….. Surface segment……………………………………………………………..

SS 2 Y 5 SS 2 B Q 4 SS 2 Y 5 / PE SS QR001 B 25DEC DOHLHR2 SSQR001 B 25DEC DOHLHR PE2 SO QR B 12JUN DXBDOH SI ARNK

Name Field Single family name …..……………………..………………………………. NM1MINHAS/ZAFAR MR Same family names…………………………………………………………. NM2MINHAS/ZAFAR MR/AISHA MRS Multi names…………………………………………………………………… NM1RAMESH/RISHI MR1KUMAR/AJITH MR Multi names ………………………………………………………….. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR Child Name…………………………………………………………………... NM1ZAFAR / HALA MISS(CHD/29APR08) Infant as same as adult family name…………………………………………….NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21JUN11) Different Family for Infant…………………………………………NM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21JUN11)

Contact Field Phone Number Field ………………………………………………………. Phone Number Field for specific Location……………………………….. Enter your office Number …………………………………………….. ….. E-mal Address ………………………………………………………………

AP 4667579 AP DOH 4667579 AP (Type Enter) APE - abc@abc.com T

Ticket Arrangement Field No Time limit ………………………………………………………………… Specific Time Limit with Date and Time ………………………………….. Auto Cancellation on Specific Date and Time …………………………… Send Q21, category 0 for reminder……………………………………….

TKOK TKTL12MAR/1200 TKXL12MAR/1200 TKOK/Q21C0

Received From Field Modification asked by Passenger…………………………………………. Modification by Agent ……………………………………………………… Modification by Mr. Al Emadi ……………………………………………..

RF PAX RF ALI RF MR ALEMADI

End Transaction End the File and close the PNR…………………………………………… End the File and Redisplay PNR…………………………………………. End the File and Change the status code……………………………….. End the File and Change the status code, Redisplay PNR………..…….

ET ER ETK ERK

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Retrieval PNR Display active PNR on screen……..……………………………………… Retrieve PNR Number…………………………………………………….. Retrieve By Name………………………………………………………….. Retrieve By Alphabet……………………………………………………….. By flight Number and date…………………………………………………. Retrieve PNR on line 4 of the List…………………………………………. Redisplay name list………………………………………………………….. Display PNR name………………………………………………………….. Specific flight Number and Date…………………………………………… Retrieve or Display PNR ON Line 5 of the List………………………….. Redisplay name list…………………………………………………………

RT RTXXXXXX RT/AHMED RT/A RTQR001/12JUNDOHLHR-AHMED RT4 RT0 RTN LP/QR001/12MAR/DOHLHR LP5 LP0

Minimum Connecting Time From PNR SEGMENTS…………………………………………………….. For single Airport…………………………………………………………….. For specific Airport and Carriers…………………………………………… For different Airports and carriers………………………………………….

DM3/4 DMLHR DMQR/LHR/AA DMQR/LHR-LGW/CO

Frequent Flyer Display the Name of passenger from Airline Data……………………… FFDQR-1111111111 (Amadeus Users Airline Only) Enter Frequent Flyer Number Automated…………………………………. FFNQR-1111111111 Enter Frequent Flyer Number Automated for specific PAX2……………. FFNQR-1111111111/P2 Manual Entry for Frequent Flyer…………………………………………… SRFQTVEK-EK111111111 Manual Entry for Frequent Flyer for PAX 3 ……………………………… SRFQTVEK-EK111111111/P3 FFN agreements between carriers……………………………………….. VFFD

Advance Seat Request Display Seat Map for Segment Number 3………………………………… Request specific seat Number……………………………………………. Request specific seat Number for PAX 4………………………………… Request specific seat for specific segment 4…………………………… Generic Smoking Seat………………………………………………………. Generic Non-Smoking……………………………………………………….. Generic Non-Smoking Window for Passenger #2………………………. Generic Non-Smoking Aisle for Segment # 4……………………………. Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3………

SM3 ST/R/20K ST/R/20K/P4 ST/R/20K/S4 ST/S ST ST/W/P2 ST/A/S4 ST/B/S5/P3

Other Service Information - OSI Information for specific carrier…………………………………………… Information for All carriers………………………………………………….

OS EK PAX IS VIP OS YY PAX IS VIP

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Services Required - SSR Specific Meal request for All Carriers and Segments……………………. SR VGML Specific Meal request for Specific carrier and Passenger………………. SR VGML LH/P2 Specific Meal request for Specific carrier and Segment…………………. SR VGML LH/S4 Form of ID as Passport number for an e-ticket....................................... SR FOID QR HK1- PP1234567/P1 Enter SFPD data…………………………………………………… SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1 Enter AIPS information.......... .. SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P

Cancellation Cancel Specific Segment…………………………………………………… Cancel Specific Segments…………………………………………………. Cancel Range of segments…………………………………………………. Cancel seat elements……………………………………………………….. Cancel Itinerary……………………………………………………………….

XE4 XE4,7 XE4-6 SX/7,8 XI

Change Segment Data Change class all segments to F……………………………………………. Change class on segment 6….……………………………………………. Change date to 28NOV on segment 6….…………………………………. Change date to 28NOV and class M on segment 6….………………….

SB F SB F6 SB 28NOV6 SB M 28NOV6

Retrieve History Retrieve Entire History ……………………………………………………… Retrieve History for specific Segment # 4………………………………. Retrieve History for other Airline PNR ……………………………………. Retrieve History for Air segments …………………………………………. Retrieve History for Car segments ……………………………………….. Retrieve History for Hotel segments …………………………………….

RH RHS4 RLH RHA RHC RHH

Remarks General Remark only View by Amadeus Airline Users………………….. Confidential Remarks View by Your office……………………………….. Service fee remarks for back office accounting………………………….. Free flow text on ITR……………………………………………………….. Free flow text on itinerary………………………………………………….. Option for reminder………………………………………………………….

RM ( Free flow text) RC (Free flow text) RIS QAR 250.00 RIZ Service amount charged QAR 250.00 RIR Please reconfirms your return itinerary OP25DEC/FREE FLOW TEXT

Replicate PNR Copy PNR…………………………………………………………………….. Copy PNR and increase by 2 person…………………………………….. Copy and create cross reference of copy PNR………………………….. Copy Itinerary elements only……………………………………………….

RRN RRN/2 RRA RRI

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Split PNR Split passenger # 3…………………………………………………………. Received from……………………………………………………………….. File Split PNR……………………………………………………………….. Received Again………………………………………………………………. End Transaction………………………………………………………………

SP3 RF P EF RF P ER

Claim PNR Display other Airline PNR, ER to claim…………………………………… Display by flight, date, name, ER to claim………………………………. Display from similar name list for passenger on line 3…………………..

RO GF ABDFGH RO GF 517/25DECDOHBAH-ALNASSAR RO3

Printer / Printing Display Printers ATID……………………………………………………… Print screen ………………………………………………………………… Print All pages on Default printer…………………………………………… Screen Print on Default printer……………………………………………… Extended Itinerary print on Default Printer………………………………… Extended Joint Itinerary Print on default Printer………………………….. Remote Print on Default printer…………………………………………… Print Query Report without Display………………………………………… Print Last Display Sales Report............................................................... Print Ticket…………………………………………………………………… Print Ticket and redisplay PNR…………………………………………… Print Ticket for specific TST………………………………………………… Print Ticket for specific passenger………………………………………… Print Ticket for specific segment & passenger…………………………… Print Ticket for All Infant passengers……………………………………… Print Ticket for All Non-Infant passengers………………………………… Print Ticket on specific Stock….…………………………………………… Print Ticket to use carrier override option………………………………… Print Ticket to use override past date TST………………………………… Print Electronic Ticket when default Ticket is paper……………………. Print Itinerary Receipt ………………………………………………………. Print ITR for specific FB element………………………………………… Print Duplicate ITR (Within 7Days of issuance date)…………………… Print specific Queue and remove items…………………………………… Print Queue and Retain items in Queue………………………………….. Print Passenger Profile……………………………………………………… Print the whole currently displayed AIS page…………………………….. Print the Fares displayed on the screen…………………………………… Print the TST of the displayed PNR………………………………………..

TTQLIST CTRL+P WRA/RT WRS/RT IEP IEPJ WRAP58756471 WRA/TJQ/SOF/D-01OCT31OCT TJP TTP TTP/RT TTP/T2 TTP/P3 TTP/P3/S2,5 TTP/INF TTP/PAX TTP/XA2 TTP/V*EK TTP/O TTP/ET ITR ITR/L10 ITR/COPY QP97 QPR97 WRA/PD GL WRA/F WRA/TQT

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Past Date PNR Past date PNR by record locator…………………………………………. Flight, Date Segment…………………………………………………….. Record locator and date of travel………………………………………… Request PDRs with status………………………………………………… Retrieve a PDR from PDR list display……………………………………

RPD/RLC- XYZXYZ RPD/QR001/12JAN10*Q RPD/RLC-XXXYYZ/12JAN10*Q RLD PLD4

Manual Ticket Number Enter Manually E- Ticket Number for Non Infant:………………………… Enter Manually E-Ticket Number for Infant……………………………… Enter Manually E-Ticket Number for specific Non Infant……………….. Enter Manually E- Ticket Number for specific segments……………….. Conjunction E- Ticket Number……………………………………………..

FHE PAX 157-9196789012 FHE INF 157-9196789013 FHE PAX 157-9196789012/P2 FHE 157-9196789012/S2,3 FHE 157-9196789012-013

Timatic Cities in a country……………………………………………………………. Cryptic Mode for Visa Information…………………………………………. Cryptic Mode for Health Information………………………………………

TILCC/PAKISTAN TIFV TIFH

Queues Place PNR on specific queue………………………………………………. Place PNR on specific queue with category………………………………. Place on queue for another office………………………………………….. Queue count Total activity………………………………………………….. Queue count Total, active PNR only……………………………………….. Display a list of PNRS on specific Queue…………………………………. Start specific queue 8……………………………………………………….. Start specific queue with category and date range………………………. Ignore PNR move it to bottom, display next PNR………………………… Ignore PNR move it to bottom, exit queue……………………………….. Remove PNR from queue count…………………………………………… Ignore PNR and exit from Queue count………………………………….. Ignore changes to PNR, exit queue redisplay PNR out of queue………

QE21 QE21C0 QE/DOHQR2120/97C0D1 QT QTQ QV/21C0 QS8 QS8C0D2 QD QDF QN QI QIR

Bank Settlement Plan Display BSP participating carriers for GULF BSP……………………….. Display e-ticketing participating for QATAR market……………………… Interline Ticketing agreement between 2 carriers…………………………

TGBD-AE TGETD-QA TGAD – QR / AF

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Fare Quote Display Display Fare quote for origin city and CRT location for current date…… Display Fare quote between two Cities / Airports……………………….. Fare display for specific airline for current date………………………….. Fare display for specific class for current date……………………………. Fare display for front cabin………………………………………………….. Display fares in NUC……………………………………………………….. Shopper display – lowest to highest for all Amadeus…………………… Specific date for specific city pair………………………………………….. Specific past date for specific city pair…………………………………….. Exact outbound travel ………………………………………………………. Range for travel date starts…………………………………………………. Exact outbound and inbound travel date…………………………………. Fares shown in lowest to highest for specific airlines……………………. Display one-way fares only…………………………………………………. Display Round trip fares only………………………………………………. Display Half round trip fares in NUC………………………………………. Display fares and the Taxes……………………………………………….. Display Private Fares (Uni Fares)…………………………………………. Display Youth Fare………………………………………………………….. Display Fare, No-penalty and No-advance purchase…………………….

FQD DXB FQD DOHDXB FQD DOHAMM/AGF FQD DOHAMM/CF FQD DOHDXB/KF FQD DOHMIL/R,NUC FQD DOHLON/S FQD DOHPAR/D15DEC FQD DOHLON/D01MAY07 FQD DOHMUC/D30DEC* FQD DOHNYC/D10NOV**30NOV FQD DOHLON/D25NOV*10DEC FQD DOHLON/AQR/IX FQD DOHNYC/IO FQD DOHLON/IR FQD FRABUD/IH FQD DOHLHR/R,AT FQD DOHCMB/R,U FQD DOHCAI/R, - ZZ FQD DOHMNL/R, *NPE,*NAP

Follow-Up after Fare Quote Display Display reverse fare for specific cities / airports………………………….. Display All special Fare/Passenger type codes…………………………... Display Fare quote in NUC…………………………………………………. Display Fare in Local currency…………………………………………….. Display Fare rule from line 3……………………………………………….. Display Fare rules list of categories from line 3………………………….. Display Penalty rule for fare from line 3…………………………………… Display Tax information for specific country………………………………

FQDR FQL* FQDN FQDL FQN 3 FQN 3* LI FQN 3*PE FQN TAX/QA

Currency Conversion Convert specific amount, using a currency code………………………… Convert from a designated currency to a NUC………………………….. Convert currencies up to 12 months in the past………………………….

FQC 100EUR/GBP FQC 1000QAR/NUC FQC 100GBP/INR/15MAY08

Excess Baggage Charges Excess Baggage Charges for today's date for a city pair………………. Excess Baggage Charges for specific date for a city pair………………. Excess Baggage Charges for specific airline……………………………..

FQX DOHAMM/30 FQX DOHAMM/30/26MAR FQX DOHAMM/30/RJ

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Rate Of Exchange Display Display IATA Rate of exchange (ROE) of your terminal………………… Display IATA Rate of exchange (ROE) of a Country……………………. Display IATA Rate of exchange (ROE) of a City…………………………. Display IATA Rate of exchange (ROE) for past date……………………. Display a list of BSRs for a currency………………………………………

FQA FQA*US FQA*NYC FQA*NYC/25JAN10 FQB QAR

Informative Pricing Informative Pricing for specific Airline…………….……………………… Informative Pricing for specific Date…………….………………………… Informative Pricing for specific Class…………….………………………… Informative Pricing for lowest fare an itinerary….…………………………. Informative Pricing for Youth fare………………………….……………… Informative Pricing for PTA…..….………………………………………… Informative Pricing for Past Date………………….……………………… Informative Pricing for STOPOVER at DXB.………………………………. Informative Pricing for NO STOPOVER at DXB.…………………………. Informative Pricing for SURFACE between LHR and CDG…………….. Informative Pricing for Specific Validating Carrier………………………… Informative Pricing for UNI (Private) fare……….….………………………. Informative Pricing for Same carrier for all sectors……………………… Display the Informative Pricing break up from line 3……………………..

FQP DOH/A QR LHR FQP DOH/D 25DEC LHR FQP DOH/C LHR FQP DOHDXBDOH/L FQP DOHCAIDOH/RZZ FQP MNLDOHMNL/R,DOH.MNL FQP DOHCAIDOH/R, 25MAY11 FQP DOHDXB-DOH FQP DOHDXBCAI - DXBDOH FQP DOHLHR- - CDGDOH FQP DOH/AEKDXB-/AQRDOH/R,VC-QR FQP DOHCMBDOH/R,U FQP DOHCAIDOH/O QR FQQ 3

Itinerary Pricing Itinerary Pricing for All passengers and segments……………………… FXP Itinerary Pricing for specific passenger ………….……………………… FXP/P2 Itinerary Pricing for specific segments ………….…………………………. FXP/S2,5 Itinerary Pricing for specific passengers and segments………………… FXP/P2/S2,5 Itinerary Pricing for CHILD………………………..…………………………. FXP/RCH Itinerary Pricing for INFANT passenger…………..……………………… FXP/INF Itinerary Pricing for NON INFANT passenger…………..………………… .FXP/PAX Itinerary Pricing for PTA………………………..……………………. FXP/R,DOH.MNL (Payment at DOH and Journey from MNL) Itinerary Pricing for specific Validating carrier…………………………FXP/R,VC-QR (For Taxes as per validating carrier) Itinerary Pricing for IC domestic Itineraries..………………………………. FXP/R, FS –INR Itinerary Pricing for NOSTOPOVER at segment 4 ………….……………… FXP/S4X Itinerary Pricing for STOPOVER at segment 4 …………..….……………… FXP/S4S Itinerary Pricing for BREAK POINT segment 4 ………..…….……………. FXP/B4 Itinerary Pricing for UNI FARE ……………………..………….……………. FXP/R,U Itinerary Pricing for NO SERVICE FEE….. ………….…………………….. FXP/NF Itinerary Pricing for Exempt Taxes ………………….……………………… FXP/R, ET Itinerary Pricing for 25% Discount and TKT designator ………….……… FXP/ZO-25P*FF25 Itinerary Pricing for specific Fare basis ……………………….……… FXP/L-KEE7QR2 (Override Booking class and Validity) Itinerary Pricing for AROUND THE WORLD ………….………………… FXP/S2 RW Display Lowest fare for an Itinerary………………………………………… FXL Display lowest Available for an Itinerary…………………………………… FXA

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Insert /Update TST Information (Cryptic Entries) Create Manual TST………………………………………………………… Specific passenger…………………………………………………………… Specific passenger & segments……………………………………………. Add selling indicator ………………………………………………… Specific TST………………………………………………………………… Add Baggage allowance…………………………………………………… Specific TST………………………………………………………………… Specific TST & Line………………………………………………………… Add Fare Base……………………………………………………………… Specific TST………………………………………………………………… Specific TST & Line………………………………………………………… Add not Valid before & after………………………………………………… Specific TST………………………………………………………………… Specific TST & Line ………………………………………………… Add not valid after only………………………………………………………. Specific TST………………………………………………………………… Specific TST & Line ………………………………………………… Add not valid before only…………………………………………………….. Specific TST………………………………………………………………… Specific TST & Line………………………………………………………… Add Market/Net Fare Amount……………………………………………… Specific TST………………………………………………………………… Add Tour code for Non Infant................................................................... Add Tour code for Infant…………………………………………………… Specific passenger…………………………………………………………… Specific passenger & segments…………………………………………….. Payment for Non Infant (Publishes Fare)………………………………….. Payment for Non infant (Net Fare)……………………………………… Payment for Infant (Published Fare )………………………………………. Payment for Infant (Net Fare) …………………………………………… Specific passenger ………………………………………………………… Specific passenger & segments …………………………………………… Commission ………………………………………………………………… Specific passenger…………………………………………………………… Specific passenger & segments……………………………………………. Validating Carrier…………………………………………………………… Specific passenger…………………………………………………………… Specific passenger & Segments……………………………………………. Endorsement…………………………………………………………………. Specific passenger…………………………………………………………… Specific passenger & segments……………………………………………. Update / Add Fare Amount………………………………………………… Update / Add Fare Amount………………………………………………… Update / Add Equivalent Fare Amount ……………………………………. Update / Add Fare & Equivalent……………………………………………. Specific TST………………………………………………………………… Update/Add Tax………………………………………………………………. Update/Add Taxes…………………………………………………………… Specific TST………………………………………………………………… Update/Add Fare & Total Amount for reissue……………………………

TTC TTC/P2 TTC/P2/S2,5 TTK/SSITI TTK/T2/SSITI TTK/A20K TTK/T2/A20K TTK/T2/L2/A20K TTK/BYEE4M TTK/T2/BKEE4M TTK/T2/L2,5/BKEE4M TTK/V12FEB12MAR TTK/T2/V12FEB12MAR TTK/T2/L3,4/V12FEB12MAR TTK/VXX12MAR TTK/T2/VXX12MAR TTK/T2/L3,5/VXX12MAR TTK/V12FEB TTK/T2/V12FEB TTK/T2/L3,5/V12FEB TTK/NF-1800 TTK/T2/NF-1800 FT PAX NRQ01800/DOHR002 FT INF NRQ00180/DOHR002 FT PAX NRQ01800/DOHR002/ P2 FT PAX NRQ01800/DOHR002/ P2/S2,5 FP PAX CASH FP PAX NR+CASH/QAR1950 (Include Taxes) FP INF CASH FP INF NR+CASH/QAR200 (Include Taxes) FP PAX NR+CASH/QAR1950/P2 FP PAX NR+CASH/QAR1950/P2/S2,5 FM 7 FM 7/P2 FM 7/P2/S2,5 FV QR FV QR/P2 FV QR/P2/S2,5 FE VALID ON SHOWN CARRIERS FE VALID ON SHOWN CARRIERS/P2 FE VALID ON SHOWN CARRIERS/P2/S2,5 TTK/F1800.00 (Local currency QAR ) TTK/FUSD495.00 (Other currency USD ) TTK/EQAR1800.00 TTK/FUSD495.00/EQAR1800.00 TTK/T2/F800.00 TTK/X100YR TTK/X100YR/X200YQ/X30WO TTK/T2/X100YR/X200YQ/X30WO TTK/R1800/T500.00

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Additional amount as Total (Reissue)……………………………………… TTK/T500.00 No Additional cost (Reissue)……………………………………………… TTK/T0.00 Delete specific Tax # 3………………………………………………………. TTK/X3 Add new Tax………………………………………………………………… TTK/X100YR Change Tax amount for Tax # 3……………………………………………. TTK/X3-X200YQ Existing Tax as collected for reissue……………………………………… TTK/X3 – O (Old tax which collected) Add BSR………………………………………………………………………. TTK/K13.65000 (K1 is transaction) Specific TST………………………………………………………………… TTK/T2/K13.65000 (K1 is transaction) Fare calculation……………………………………………………… TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override…………………………………………………… TTK/CBUILD Specific TST…………………………………………………………………. TTK/T2/CBUIL

Printing Ticket Basic entry to print ticket.......................................................................... Verify if ticket can be issue...................................................................... Issue ticket for specific TST..................................................................... Issue ticket for specific passenger........................................................... Issue ticket for specific segments............................................................ Issue ticket for specific segments and TST............................................. Issue ticket for specific segments and passenger................................... Issue ticket for All INFANT...................................................................... Issue ticket for All NON INFANT.............................................................. Override Validating carrier.......................................................................

TTP TTP/TKT TTP/T2 TTP/P2 TTP/S2,5 TTP/S2,5/T2 TTP/S2,5/P2 TTP/INF TTP/PAX TTP/V*QR

Display Electronic Ticket Record Display e-ticket record from PNR............................................................ Display e-ticket record from PNR and refer FA/FHE............................... Display e-ticket record using ticket number outside PNR........................

TWD TWD/L7 TWD/TKT157- 4800154678

Voiding an Electronic Ticket Record STEP 1: Display e-ticket record IN PNR TWD TWD/L7 OUT SIDE PNR TWD / TKT157-4800154678 STEP 2 : Status of the coupons should be ‘’O’’ TWX

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Refunding an electronic ticket UNTILISED E-TCKET STEP 1: Display refund record TRF 157- 4800154678 STEP 2 : Insert cancellation / refund charges TRFU/CP100A (Amount QAR 100 as per airline advised) STEP 3: Process the refund TRFP

Reprint ITR Reprint ITR............................................................................................. Reprint ITR for specific passenger.......................................................... Reprint Agent Coupon............................................................................ Send ITR by e-mail.................................................................................. Display ITR on screen.............................................................................

ITR/L5 ITR/L5/P2 TTR/L5/C-I ITR-EMLA/L5 ITRD/L5

(Refere FA line number) (Refere FA line number) (Refere FA line number) (Refere FA line number) (Refere FA line number)

Document Report Display Summary Sales report for the Past Period ………………………………. Item Sales report for the past period………………………………………. Summary Sales report for the period before the past period……………. Item Sales report for the period before the past period………………….. Daily Summary Sales report for current date……………………………… Daily Summary report for Specific date…………………………………… Daily Summary report for specific date range……………………………. Daily Query Sales report for current date…………………………………. Daily Query report for specific date………………………………………… Query report for specific date range………………………………………. Query Report of E-Tickets for date range………………………………… Query Report unused voided e-tickets…………………………………….. Query Report for specific airline……………………………………………. Net Remit report……………………………………………………………… Transaction Report by Ticket stock Number …………………………….

Amadeus Qatar W.L.L Al Darwish Engineering Building 94, D-Ring Road,P.O.BOX:35068 Doha, Qatar

TJS/SOF/H-1 TJI/SOF/H-1 TJS/SOF/H-2 TJI/SOF/H-2 TJD/SOF TJD/SOF/D-02JUL TJD/SOF/D-02JUL05JUL TJQ/SOF TJQ/SOF/D-02JUL TJQ/SOF/D-02JUL05JUL TJQ/SOF/D-02JUL05JUL/QTC- TKTT TJQ/SOF/D-02JUL05JUL/QTC-CANN TJQ/SOF/D-02JUL05JUL/QVP-BA TJN/SOF/D-01JUL31JUL TJT/ TK-4510000300

Help Desk: 44483817- 819 Extranet: www.amadeus-qatar.com Web site: www.qa.amadeus.com Video tutorial: www.youtube.com/zafarminhas 211