CESAR GUERRA DESTINATION SUPERVISOR

I started at Amstar in March 2004 as a sales representative. I was at the hospitality desk in sales in October 2018. In that year, I had the opportunity to grow within the company as Destination Supervisor. It was a great opportunity and a significant change on a personal level, but I also took on a huge responsibility with a lot of determination and commitment. I am happy to have accepted it; I will always be grateful to the

What does Amstar mean to you?

For me, Amstar means: Learning, values, and principles. The best school in my working life; thanks to this badge, my personal life has had a tremendous positive impact, adding a lot of successes and triumphs; it has helped me grow, mature, and make better decisions in general.

What is the main strength of the department?

One of our main strengths is the passion and enthusiasm we work with daily. Always thinking about the welfare of our passengers and giving our best effort to achieve the common goals of both the company and personally, we are:

· A high-performance team.

· Turning problems or difficulties into opportunities.

· Thus, obtaining a more significant positive impact on customers.

What are the main challenges facing the department today?

There are several challenges or factors that we face today, being a service department, attention and direct sale of excursions to customers at destination, technology is one of them, since customers from any cell phone with internet access to different pages where you can buy tours pre arrival or at goal with the same suppliers with whom we work at destination and we have a commercial contract, direct online sales with our customers, unfair competition in the different pages, the sale of excursions in the streets, beaches, shopping malls, including the time share that are located inside the international airport facilities, in spite of all these challenges that we face every day, thanks to the strategies that we have designed we have been able to achieve in significant part our objectives and monthly goals, although it is not always so, for this reason we continue working and innovating strategies, forms and methods to make contact with our clients since their arrival at the international airport of Puerto Vallarta.

What departmental information would be helpful for all colleagues within the company to know that would help the department provide better service, meet its goals, or achieve a more significant impact?

For this reason, to positively impact the whole team, other colleagues can help us achieve our objectives. For that, we consider using CROSS TRAINING, where we can be proactive in all departments involved. In this way, all areas directly or indirectly affected will know the needs of the sales representative at the moment of being in direct contact with our passengers at the destination. There will be more awareness and patience in difficult moments of tension due to the high season, and colleagues are busy fulfilling their tasks and responsibilities.

In Amstar our priority is your personal and professional development, so we put at your disposal our online platform A-Learning, where you can have access to our catalog of courses that will help you to be your best version.