Student Leadership Recipes for Success
Student Life & Leadership South Campus
Ingredients Student Ambassadors Student Assistants Student Government Association
1 2 3
4 5 6
Student Engagement Roles & Responsibilities Work/Life Balance Policies & Procedures Do’s & Don’ts Diversity & Inclusion
Student Engagement Academic Collaborations Service-Learning Clubs Collaboration with Faculty SGA (Advise) Socrates Café Awareness/Cultural Activities Volunteerism Career Development Assisting with jobs and internships Workshops on career-related topics Resume review and coaching Career resources Employer inquiries Student Life and Leadership
Wellness and Recreation Intramural Sports Federal Compliance Programing Social Programing Campus Tours Student Ambassadors Student Workers Oversight of Student Lounge Student Support Services Referrals to college and community resources Advocacy Academic advising Academic Accommodation Requests for eligible students with disabilities Crisis intervention ADA consultation Success and Coaching Case management for SOAP students (Academic Warning, Probation and Suspension) Resource for students struggling academically Individual and group coaching sessions Academic Advising
Academic Collaborations Team Associate Director of Student Engagement Kristy Synnott 646-2201 Student Success Advisor II South- Amy Derringer 646-2276
Career Development Team Associate Director of Student Engagement Pam Watkins x5963 Student Success Advisor IIs South - Andrea Martinez Student Life Team
Associate Director of Student Engagement Kerry Roth x3676 Student Success Advisor Is South – Ben Yung 646-2277
Student Support Services Team Associate Director of Student Engagement Denise Giarrusso x2527 Student Support Coordinators South – Nicole Dyer 646-2191
Success and Coaching Team Associate Director of Student Engagement Elise Horowitz x6778 Academic Success Coaches South — Aimee Bishop 646-2183
Roles & Responsibilities Student Ambassadors
Primary:
Tours Orientations Programming/ Events
Secondary: I.D.s Committees Presentations Bulletin Boards Marquee Student Lounge Volunteerism
Student Assistants
SGA
FCSSGA - D4 Legislative Issues Liaison (Admin.– Students) Student Body Concerns Programming
Student Lounge I.D.s Bulletin Boards Marquee
Presentations Student Lounge Volunteerism
Programming/ Events Tours Orientations Committees
Strengths & Weaknesses
1. On your own, write down two strengths and two weaknesses related to your specific role. (use post-it notes) 2. Put the post-it notes on the corresponding flip chart paper 3. Take a moment to review what other people wrote down. 4. Later on today, we will review this as a team.
Work/Life Balance 1
In a small bowl, combine your academic schedule, your personal schedule, and your professional schedule.
2
If you find that your bowl is overflowing, then grab 2 extra bowls and separate all 3 ingredients.
3
You are a student first, but that does not mean work time is “student time” - Doing homework during your work hours is only acceptable with supervisor’s approval. - Saving your homework for work hours is unacceptable.
4
Learn the difference between what is immediate and what can wait - Your supervisor will not call or text you during your personal time about work unless something immediate has come up. - You should not call or text your advisor/supervisor with something that can wait until the next working day. - If a legitimate situation has risen, then contact your supervisor immediately to inform them. A plan will be laid out, so both sides will be covered.
5
Adjusting your office hours is acceptable if: - it is for academic reasons and you have discussed a plan with your supervisor - a situation occurs that is out of your control - it is not on a regular basis
6
Understand your resources; when in college, life is stressful! - Your advisor is not your counselor, but we are here to support you. - The Student Assistance Program (SAP) is a free resource you should use.
Helpful Notes: Learn to separate your home life from your work life When you are at work, you are at work
Life is complicated and things happen
6
Policies & Procedures Beginning a Shift 1. Check in with your advisor/supervisor 2. Check for any new updates/programming for the day 3. Perform general maintenance in your area a. tidy up chairs, bean bags, desktops, etc.
Opening Student Lounge 1. Adjust exterior doors so they are handicap accessible 2. Log into front desktop station - login username: “logger”
3. Check for any new/upcoming tours a. Confirm tours if assigned to them 4. Check for marquee postings 5. Check for flyers that need to be posted 6. Make sure TVs are turned to “Input 5” for scrolling ads
Closing Student Lounge 1. Announce to remaining student in the lounge that the department will be closing in approximately 10 minutes. Do the same when there are 5 minutes left. 2. Power off all TVs and tidy up all respective areas i.e. push in chairs, pick up trash, adjust student materials, replace equipment 3. Give all IDs back to remaining students and “log off” of front desk computer 4. Adjust handicap accessible doors with designated key 5. Be sure ALL doors are locked and secured before turning lights off
Policies & Procedures Front Desk The Student Lounge front desk is the first impression that any student, faculty, staff, and potential students come across when entering the Student Life and Leadership Department. It is important that you understand the importance of making a great first impression.
Be sure to greet all attendees with a smile and ask how you may assist them
Do not wear headphones while on duty
Keep your cell phone on silent while on duty
Answer any questions with patience and knowledge - Do not make up answers - Seek out appropriate resources if you do not know the answer
Do not allow non-student workers to pull chairs up to the front desk area
If you are assigned to a different task, notify your advisor and ensure that there is proper coverage for the front desk
Answering Phones - Always answer with, “Student Life and Leadership – South Campus, this is ______________. How can I help you?” Never just say Hello – this is not your personal phone. - Try to answer before the third ring. - If you do not know the answer to the question, politely put the caller on hold and ask someone for assistance. - Never argue or ‘fight back’ with a rude or obnoxious caller. Try to resolve the matter peacefully, if the caller continues to be rude place them on hold ask assistance from a professional staff member. - Speak up and speak clearly. Rushing or speaking quietly will make it difficult for the caller to understand you and may result in frustration.
Policies & Procedures Making Student ID’s Time to sharpen up those skills. Some of you will have access to the IDMS system. This is what we use to make new and reprinted student IDs. We have 2 machines located in the Student Life area and the Business Office has the third. The only time you would send a student down to the Business office would be for a “reprint.”
Reasons for a reprint: The student’s ID was lost, stolen, damaged, or they would like a new picture. Each reprint costs $10, which is paid in the Business Office. The Business Office may reprint an ID if the student chooses to keep their original picture. If the student would like a new picture taken, then please ask them to bring the receipt from the Business Office back to us. You will enter the “receipt #” into the system using the “edit” option. Steps to making a new ID: 1. Issue student the “ID Acceptance Form” and have them fill out the bottom portion 2. Ask student for a federal/state form of ID 3. Log into computer with your specific issued username & password 4. Double click on IDMS program (camera icon on desktop) 5. Checkmark the box: Log in using my windows account (your username & password should auto-populate) 6. Click “Log in” 7. In the lower tool bar, choose “Quick Find” 8. Type in the student’s First Name & Last Name and press “OK” *Be sure of correct spelling, “married vs maiden” names, etc.—Ask professional for help if needed 9. Once correct student is found in system, press “Photo” 10. Adjust the camera, so their shoulders and head are completely in the screen 11. Instruct the student to stay still until the camera flashes 12. Press “Accept” and crop out picture of student 13. Press “OK” and then choose the “Print” option. 14. Write down the student’s “unique ID #” on the form and give them the yellow carbon copy 15. Be sure to tell the student about the $10 fee should they need a reprint for the above reasons 16. Swipe the new student ID in the check-in system and choose “new student ID” option
Policies & Procedures Campus Tours There are three ways campus tours may be scheduled. 1. Over the phone 2. Throughout our website 3. Walk-in
All campus tours are coordinated and officially scheduled through the Advisor I. Scheduled tours are located in the Advisor I’s office.
Conducting a Campus Tour: 1. Call to confirm tour 3-4 days prior to tour. Use the provided script at the workstation. 2. When person or group arrives for tour, greet them by introducing yourself and your position. 3. Give tour and use the tour script provided. Tours start and end in Student Life office. 4. At the end of the tour, ask the person or group to complete the online survey about their tour experience. (iPad is located in Advisor I office.)
Policies & Procedures Late/Absent If you are going to be more than 5 minutes late please call the office and make someone aware, email correspondence is not acceptable in this instance. If you are going to be out the entire day you need to call as soon as possible and you will be required to make-up your time. Unexpected tardiness or absence is acceptable on a case-by-case basis. Do not let something become a routine!
Scheduled Absences You will need to notify your supervisor as soon as you know you will not be able to work a scheduled shift. We can discuss changing your schedule for the week. Please do not abuse this option by constantly requesting to change your schedule. Please note, you are contracted to work a specific number of hours per week. All missed hours (including sick time) will have to be made up.
Flexibility You will be asked to help cover the front desk/phones for Student Life, particularly if there are no student workers present. Even if you are not asked to assist, if the phone rings more than once please answer it. Also, if you see a guest enter our office offer them assistance. Again, we are the face of the college and need to provide the best service to our students.
Do’s and Don’ts DO:
Ensure that all students abide by the posted student code of conduct
Make periodic walk-throughs of the student lounge
Keep your workspace clean and free of any unnecessary items
Ask for help if you are unsure of a task given or something that you were told
Inform your advisor of any misconduct or anything out of the ordinary Ask if there is any extra that may be done for the department
Communicate with the team
Wear your designated uniform
Wear your nametag
Check your email
DON’T:
Wait to be told if there is something to do. Take initiative to do the tasks within your role
Play games, watch videos, or do homework during your scheduled office hours
Misrepresent the department or the college
Assume that someone is not in need of help
Leave your assigned post unless directed by your supervisor
Invite your friends into the Student Leader lounge
Diversity & Inclusion
Review Strengths & Weaknesses 1. What stands out to you? 2. What are changes that can really be made? 3. In what timeframe and who is involved in making the changes?
Closing