Resi dent i alRealEst at eI ndust r yt hr oughCust omerSer v i c eandTechnol ogy
Redf i n
Out per f or ms
Redf i ncombi nescust omerser v i ceandt echnol ogyt ocr eat eabet t err esi dent i alr ealest at e exper i encef orbuy er sandsel l er s.Thatcombi nat i onr esul t si nmor et han10, 000t r ansact i ons eachy ear .Sel f descr i bedasat echnol ogy dr i v en,r esi dent i alr ealest at ebr oker age,Redf i ni s changi ngt hewaypeopl esel landbuyhomesi n60of f i ci almet r oar eas,and31st at esacr oss t henat i on.And,t heyar est i l lgr owi ng. Cust omer sswearbyt heRedf i nmodelandweknow t hi sbecauseRedf i nsur v ey sev er ycl i ent abouthi sorherexper i encewhent heywor kwi t honeoft hei ragent s.Redf i nt henpost sev er y r ev i ew onl i nef oral lt osee.Pr ospect i v ebuy er sandsel l er scanr eadabouti ndi v i dualt eam member sbot ht hegood( most l y )andwher et her ei sr oom f ori mpr ov ementi nt heuni que cust omerr ev i ew pr ocess.I t ' spar toft hecompany ' scommi t mentt ot r anspar ency .Posi t i v e r ev i ewer si nev i t abl yr emar kont hequi ckr esponset hecust omerr ecei v esf r om t het eam,t he ar senalofmar ketknowl edget heagent sdr aw f r om t ohel pt hr oughoutt hepr ocess,aswel last he Redf i nappandot herr esour cesav ai l abl et obuy er sandsel l er st hatmaket hem bet t eri nf or med andmor econf i dentt hr oughoutt hepr ocess.
Wh a t a r e t h e b e n e f i t s t ohomeowner sempl oyi ngRedf i nt os el lt hei rpr oper t i es ? Redf i nl i st i ngssel lf ast erandf ormor emoney .Redf i nmar ketr esear chshowst hatcompar edt o i ndust r yav er ages,Redf i nmar ket edpr oper t i essel lonav er age8daysf ast er,havea72% sol d r ecor dcompar edt o63% i ndust ryaver age,andearnhomesel l er sanext r a$5, 100. Redf i ni soneoft hemost t r af f i ckedr ealest at ewebsi t esi neachofi t smar ket s,andv i r t ual l y ev er y onest ar t st hei rhomesear chonl i ne. BecauseRedf i nl i st i ngsshow upf i r sti nsear chr esul t s,t heygett wi cet heexposur eofot her l i st i ngs. Redf i npay sf oral li t sl i st i ngst obepr of essi onal l yphot ogr aphedwhi chhaspr ovent of et cha hi ghersel l i ngpri ce. Redf i nal sousest echnol ogyt opr ov i debet t erser v i ceatal owercost ,char gi nghal ft he t y pi call i st i ngf ee. Wi t hRedf i ny oucansel lyourhousef ast erf ormor emoneywhi l er ecei v i ngper sonal i zed ser v i ce.
Why
ar eRedf i nagent ss os ucces s f ul ? Accor di ngt oRedf i nagentPet erPhi nney ,i ti sbecause: " Redf i nagent sar epai dt odel i v ergr eatcust omerser v i ce,butt hey al sohav eapassi onf ordoi ngso.BecauseRedf i n. com i sourbi ggest sour cef ornewcl i ent s,Redf i nagent sar en' toutl ooki ngf orbusi ness andcani nst eadspendmor et i mebei ngadv ocat esf ort hei rcl i ent s. BecauseRedf i n' st echnol ogyhel psst r eaml i net hehomebuy i ngor sel l i ngpr ocesses,agent sar eabl et ohel pmor epeopl e.
Redf i nact ual l ydev el opedandi nv est edi nt echnol ogyt o maket hecust omersmar t erandf ast erwhenbuy i ngand sel l i nghomes,butt hecompanyi scar ef ult opoi ntoutt hat t hepur poseoft echnol ogyi st oi ncr easecust omerand empl oy eesat i sf act i on,nott or epl acehumani nt er act i on.
Thi smessagei sr ei nf or cedt hr oughRedf i n' s compensat i onmodel .Redf i nagent sar esal ari edwi t h benef i t sandr ecei vebonusesbasedoncust omer sat i sf act i on.Theyar enot ,t her ef or e,conf l i ct edas ot heragent smi ghtbebet weenwor ki ngf ort hesel l er orbuy erv er susf ort hei rownper sonalgai n.I n addi t i on,pot ent i alcust omer shav ecompl et eaccesst o cust omersat i sf act i onr ev i ews( amongal lcl osedand uncl oseddeal s)i ncr easi ngt hemot i v at i onf oraf ocus onhappycust omer sr at hert hanj ustcl osi ngt hedeal .
Forpeopl ewhohav ecust omerser v i ceexper i enceandar el ooki ngt ost ar tacar eeri nr ealest at e, Redf i nof f er san18mont happr ent i ceshi pt hatcombi nescl assr oom l ear ni ng,ont hej obt r ai ni ng andoneononement or i ngt ohel pt eachpar t i ci pant saboutRedf i nandr ealest at e.TheRAD pr ogr am i mmer sespar t i ci pant si nourt echnol ogy power ed,cust omer f i r stphi l osophy .The compr ehensi v et r ai ni nganddev el opmentpr ogr am begi nswi t hear ni ngar ealest at el i censeand t henpr ogr essesaspar t i ci pant sl ear nhow t ohel pRedf i ncl i ent sbuyandsel lhomes.RAD par t i ci pant sar epai dempl oy eesofRedf i n.Oncet heyst ar thel pi ngcl i ent sbuyandsel lhomes, t heyear nbonusesbasedoncust omersat i sf act i onj ustl i keot herRedf i nagent s.
Redf i ni st heonl yf ul l ser v i cer ealest at ebr oker aget hati sal so af ul l f l edgedt echnol ogycompany .Thi st echnol ogymakesour ent i r ecompanymor eef f i ci entandl et suspassal ongt hev al ue t ocust omer s.Redf i nhasanappf ort hei Phone,i PadandAppl e Wat ch,aswel lasRedf i n3DWal kt hr ough,whi chpr ov i desa hi ghr esol ut i on,i nt er act i v ev i ew f r om ev er yangl ei nsi deahome andi spower edbygr oundbr eaki ng3Dscanni ngt echnol ogyf r om Mat t er por t .Redf i n3DWal kt hr ough( t hi nkofi tl i keGoogl e St r eetVi ew,butf ori nsi det hehome)hel pshomebuy er sbet t er deci dewhi chhomest ot ouri nper son,andi sanot herwayt hat Redf i nagent sar ehel pi ngt hei rl i st i ngcl i ent sgetev enmor e at t ent i onf ort hei rhomest ohel psel lt hem qui ckl y . Mostr ealest at esal espeopl ewer econt entwi t ht hef actt hathomeswer ebei ngsol dt hesameway f orov er50y ear s,andt heyassumedt hemodelhadn' tchangedbecause' i twor ked' .Thepeopl eof Redf i n,howev er ,r eal i zedt hatsuccessbasedony est er day ' sst andar dsi snol ongergoodenough, andt hensetoutt omakei twor kbet t er .Andcust omer sar er espondi ng. Tof i ndouthow Redf i nsav es$5, 100onav er agef ort hei rcust omer s,checkoutt hecompany websi t eatr edf i n. com orcont actsuppor t agent satbost on@r edf i n. com t obegi nwor ki ngwi t ha Redf i nagentt oday .
Resi dent i alRealEst at eI ndust r yt hr oughCust omerSer v i c eandTechnol ogy