News
New website to provide easier, more streamlined access for customers
M
ain Roads has recently launched a new website for customers, which includes a significant overhaul of the Heavy Vehicle Services section. “Over the last 18 months, we have worked to analyse how customers use our website and what information they are looking for in order to provide customers with a more streamlined view, a simpler way to navigate and a more accurate search experience,” said a Main Roads spokesperson. The Heavy Vehicle Services section has also been updated to reflect what services HVS operators use and need the most. With quick links to things like Accreditation, Permits and Orders and Traffic Escorts, it’s now easier than ever to find what you need. “The website has been specifically designed for mobile access and provides a foundation for our digital team to continue to meet your emerging needs. With personalisation features embedded into the program, you’ll soon begin to receive personalised content based on
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WATM • September 2020
your location and requirements - for example someone in the Mid-West will see a different homepage and content to a person in the South West. What does this mean for you? As with all new things, it may take a little while for you to familiarise yourself with the new website and its features. You may also need to re-save any bookmarks you have.
Where is MyAccount? Direct access to ‘MyAccount’ is no longer available from the homepage of the website however, you can log on to your account
Main Roads has recently launched a new website for customers, which includes a significant overhaul of the Heavy Vehicle Services section
by clicking on “Heavy Vehicles” on the home page, then clicking on the “Log in to MOVES” button, and then sign in to your account. HVS customer portal MOVES is still available and MOVES users have been provided with all the information they need to continue using the service. What’s next? “The new website launch is just the first step in improving our digital services. We’ll continue to use customer data and feedback to enhance the site with the ultimate goal being an increase in the use of our online services. “Our dedicated customer feedback process will help us deliver the services you really want. To provide your feedback or share your thoughts and suggestions, click on the “provide feedback” button in the Tell us what you think section at the bottom of the website. For assistance in navigating the site or to learn more about MOVES, please contact the Heavy Vehicle Helpdesk on 138486 or by email at hvs@mainroads.wa.gov.au
