Member Services Matters

Scott Wright, Member Services Manager/Incoming CEO

The Angus Australia Member Services staff are responsible for enabling Members to conduct all transactions with Angus Australia in a manner that is as streamlined and as efficient as possible.

Many of our members will know that I have been selected to be the next CEO of Angus Australia. I would like to thank the Board of Directors publicly for the confidence that you have shown in my ability to lead Angus Australia into the next chapter of its journey. Seldom in my life have I been so humbled. The role of CEO of Angus Australia is a wonderful privilege, one of the greatest of my life, and yet I am sure will also be a huge personal challenge. I will take over as CEO of an organisation that is in great shape following very stable leadership from two great CEO’s. This is quite a daunting task. We have had great success and yet we are all aware of the potential risks on the horizon. I would like to thank you all for this “once in a lifetime” opportunity and reassure you that I will give it everything. I am looking forward to working with each of you and getting to know you all much better. Working with Dr Peter Parnell has been great preparation and his assistance through a transition period is invaluable. I have big shoes to fill, and I know that I can look to him for wisdom in the years ahead after he leaves. I am very grateful for his tremendous stewardship of the breed and for his legacy. As you know I have a great heart for the membership and look forward to building that engagement as a cornerstone of future success for both the Angus breed and Angus Australia. Having been the Member Services Manager has been a great training ground for the issues that are important to the membership. I am looking forward to visiting quite a few members over the next twelve months!

Member Services Manger

It is a great relief that we have quickly found a very capable Manager to take over the responsibility of Member Services. By the time that this article goes to print we will have a new Member Services Manager – Mr Bernard Beatty from Glen Innes. Bernard is an accomplished manager from the Nursing Sector. We are confident that he will bring a wide range of skills to the business and will assist us to provide better service and streamlined processes. Bernard and his wife operate a small commercial beef enterprise. Changes to Member Services Staff

You may notice a couple of changes in the Member Services team. Nicky Wallace has just begun twelve months maternity leave. She will be greatly missed by our members but has assured us of her intention to re-join the team late in 2022. We have promoted Tammy McLeod to Senior Member Services Officer in recognition of all her experience, competence, and hard work. Tammy is our most experienced Member Services Officer and is well liked by all members. In addition, we have just employed Lily Christian to the role of Member Services Officer. Lily is a very enthusiast young lady and a great addition to our team. She has a great heart for agriculture.

Angus.TECH

As I have mentioned previously our IT developers have made great inroads this year. Christopher has assembled a highly skilled team and the results are excellent. 2022 should be an exciting new chapter for Member Services thanks to the IT team. New modules to be released will include an online Member Enrolment module, new registration wizard and a transfer wizard to make it easier to transfer bulls.

Calving Books

This year no Calving Books were sent to members due to Inventory Forms being sent by email. If members require Calving Books, please email regos@angusaustralia.com.au including your Herd ID and number of Calving Books that you require and one of our Member Services Officers will post them out straight away. Genomic and DNA Services

We include this section each time: Angus Australia provides a range of Genomic products available to both seedstock and commercial producers. In addition, Angus Australia offers a comprehensive range of DNA Parentage and Genetic Condition tests. If any members are seeking any guidance with regards to which test or service is required, please do not hesitate to contact the Member Services team. To make sure the process is as smooth as possible there’s a couple of helpful things to be aware of: · Firstly, before sending DNA samples please make sure the animal is registered – even if it is just pending. If we don’t have an animal ID, we can’t submit a sample for testing; and · Secondly, please use the correct Order Form and complete the form to the best of your ability - if you’re unsure please call. You can find the form on our website or call and ask an MSO to email or post it to you. If there is no

Order Form, we can’t process the DNA test; Contact

If you have an issue regarding anything affecting your Membership, Registrations, Transfers, Performance Recording, DNA or any other Member Services matters please call and speak to one of our Member Service Officers or myself. If you have any particularly difficult matters or grievances, please don’t hesitate to contact me directly, either by email of phone 02 6773 4636. Would you like any aspect of Member Services covered in more detail in future bulletins? Please email scott.wright@angustralia.com.au.