Celebrating Customer Experience Day 2022 On the first Tuesday of October every year, the world celebrates Customer Experience Day. ANSA Merchant Bank and ANSA Bank took the opportunity to celebrate both its external and internal customers (our staff) in recognition of their loyalty and support, which has contributed significantly to our success and relevance over the years.
GREGORY N. HILL Managing Director ANSA Merchant Bank
KATHLEEN GALY Managing Director ANSA Bank
Employee engagement is a key pillar to the success of our Customer Experience framework. Staff at all locations across both entities were treated to a catered breakfast and thank you message from Mr. Gregory N. Hill - Managing Director, ANSA Merchant Bank and Mrs. Kathleen Galy - Managing Director, ANSA Bank. To underpin the importance of employee engagement, four employees across all three entities were recognized and rewarded for their commitment to the REACH guiding principles. They each received a US$100 AMAZON gift certificate along with a certificate of appreciation.
Customer Appreciation
ANSA Merchant bank gifted hampers filled with goodies to the first five customers that visited the branch at its three locations, ANSA Centre, Grand Bazaar and Royal Road San Fernando.
ANSA Bank also delighted its customers with free sampling of AMCO products at all locations.
ANSA Bank Customer Success Stories Our customers expressed their exceptional experiences in doing business with us.
I have been very satisfied with Mr. Heath in our dealings at the ANSA Bank. My wife, son and I have had customer experiences at many Banks in this country, however, the level of professionalism, feedback, commitment to our needs, and tempering of our expectations and his support and work ethic has been outstanding. I have already recommended him and ANSA Bank to a number of our medical colleagues and Rotary International colleagues who are in business and a number of other professions. I look forward to continued relations with the Bank and Mr. Dion Heath. Dr. Stephen Ramroop
We are delighted to have ANSA Bank as our main commercial banker. What we love most about conducting transactions over the counter is the easy going process for cheque deposits and cash withdrawals. Novack Business Services Ltd appreciates the friendly and informed staff at ANSA Bank Ltd in which they are certain to ensure that we are satisfied customers. As an Accounting firm we have referred many of our clients to ANSA Bank Ltd and they were highly satisfied with the service received. Novack Business Services Ltd
My experience with ANSA Bank thus far has been amazing. This has been primarily due to the outstanding customer service I have received from Business Development Officer - Ms. Rhoda Mohammed. She has been an exemplary professional and went the extra mile to ensure that I received nothing less than superb service and results. Five star performance. Thank you ANSA Bank for making my banking experience worthwhile. Lincoln Harrison
I couldn’t be more pleased with ANSA Bank Limited. Their emphasis on being responsive and motivated to accommodate customer’s needs is aligned with their commitment to excellence in customer service. Alison, Rhoda and the rest of the staff provided that personal touch, that augers well with client on-boarding as well as providing a baseline for sustainable business growth. Wendon Warrick
ANSA Merchant Bank Customer Success Stories Both our long-standing as well as new customers expressed sentiments in doing business with us.
This is the second time around doing business with AMBL within the past 4 years and I believe that the process has been simplified. Sean offered additional services which would accelerate the growth of the business. It has now become more of a partnership than strictly financial. I would recommend AMBL to businesses looking to become more efficient and streamlined. Damian Alexis - Pinguino Purified Water I would willingly recommend AMBL to my family and friends. I find their rates to be competitive and they provide a full suit of financial services that can be tailored to any need. They occupy a strong and forward looking space in the market, which is reassuring to investors. I have had personal dealings with Kavita Harrynanan who ensures that our needs are met. Miguel Pinheiro – M. Hamel-Smith My experience with Ms. Harrynanan at ANSA Merchant Bank was one that forged an exceptional Customer Client Relationship from the start. Ms. Harrynanan was incredibly helpful with our requirements. Information was given timely with regular follow ups. Her patience and guidance where required was always of a willing nature. Ms. Harrynanan also took the time to visit for that personal face to face interaction. I will highly recommend ANSA Merchant Bank and our Business Banking Officer. Lorraine Gill – Pepe’s Marketing Limited The team exemplifies some of the best customer services. They provided correct information and provided prompt responses to inquiries. Answers were concise and, when necessary, in-depth enough for me to make well-informed decisions quickly, reducing the time required to complete transactions. Gabriel Garcia
I am totally satisfied with the cordial service that I receive at all times, and yes I would recommend anyone to ANSA Merchant Bank. Indra Samlal
Thank You!