Better Assignments For Subway Station Booth Attendants

NYC Transit President Richard Davey previously announced his agreement with the Transit Workers Union Local 100 to preserve 2,000 station agents primarily assigned to subway station booths makes no sense. Worse, is his commitment to hire several hundred more. Now they have become “Station Ambassadors” to help riders navigate the system. As NYCT completes conversion to One Metro New York (OMNY) cards, staffing of station booths becomes obsolete. Converting former subway booth attendants to station ambassadors represents featherbedding. We have entered the digital age of OMNY fare-payment system which lets riders go through turnstiles by tapping credit cards, debit cards or smart phones.

Giving former station agents cell phones to use when observing criminal activity to notify transit police will not be meaningful. Those committing criminal acts are not going to wait around for transit police to arrive. Having former station agents periodically walk the platform several times an hour and be available to answer questions or provide directions does little to enhance service. More riders use apps to obtain this information.

The public’s priority is safety and security, open bathrooms and curtailing $500 million yearly fare evasion. Real management would not hire more station agents to perform these new functions outside obsolete token booths. Why not assign station agents on payroll to stand by turnstiles and emergency exit gates and attempt to curtail fare evasion? This would save $1 million a month currently spent in hiring 200 private security guards assigned to deter fare evaders. Let the existing station agents keep their jobs. With attrition as they retire in coming years, reduce the headcount. Start eliminating Station Ambassadors one station at a time based upon those with the least ridership. Keep Station Ambassadors at high volume stations with significant numbers of out of town commuters or tourists. This might include Grand Central Terminal, Penn Station 7th and 8th Avenue, Port Authority Bus Terminal 42nd Street, Times Square, World Trade Center Fulton Street, Flushing Main Street, Jamaica Center Parsons/Archer, Sutphin Blvd. Archer Avenue JFK Airport, Atlantic Avenue Barclay Center, Coney Island Stillwell Avenue, Yankee Stadium and Mets Willets Point (game days) and a handful of other subway stations with high ridership volumes. Cross train existing subway station and end of line terminal subway station car cleaners to perform many of the same functions as a Station Ambassador. This might include reporting crime, sick passengers or delay in service. Do the same for the new 800 station and subway car cleaners to be hired over coming months as announced by Davey. Issue them cell phones as appropriate. Re-allocate funding saved by reducing the numbers of Station Ambassadors over coming years at they retire to pay for more transit police. They can be assigned to support safety, security and curtail fare beating station by station. This would go further to enhance ridership comfort on the subway system and for those concerned about criminal activity.

Funds can also be reallocated to open many of the still closed subway station bathrooms. NYC is a 24/7 town just like our NYC Transit subway system. Bathrooms need to be opened 24/7, not just 7 AM to 7 PM. There are significant numbers of transit riders with full bladders after 7 PM who desire a bathroom to relieve themselves. All of this needs to be dealt with if the MTA wants to see a return to the pre-COVID 19 five million plus ridership.

It is time to return to the days when a transit police officer was assigned to ride each train and patrol subway stations. Along with installation of security cameras on trains and stations, this might help to reduce vandalism and crime. The longterm NYC Transit management goal over time should be to convert all NYC Transit station agent positions serving as “Station Ambassadors” to finance increasing police protection and opening bathrooms 24/7 in our subway system.

Larry Penner is a transportation advocate,