Track and Trace

Tobacco track and trace system to change IT provider

ACS says it is extremely important that retailers familiarise themselves with the changes to the track and trace system.

The UK tobacco track and system will be moving from its current IT provider De La Rue (DLR) to Dentsu from 1 July.

ACS says retailers registered on the existing track and trace system will have all their information automatically transferred to the new Dentsu system. This means that their Economic Operator Identifier Code (EOID) and Facility Identifier Code (FID) will remain the same.

In addition, retailers will receive two communications from Dentsu – to their email account registered on the current track and trace system – in the coming weeks and months.

An initial email from Dentsu about their automatic registration will give retailers access to a test system. This will be from no-reply@qa-uk-trackandtrace-dentsutracking.com.

A second email between 20 June and 1 July will confirm retailers’ registration to the live Dentsu UK track and trace system. It will be sent from no-reply@ uk-trackandtrace-dentsutracking.com and will also include login details that will let retailers access and manage their account. Retailers will be given a default password that must be changed when they first log on to the new system.

ACS Chief Executive, James Lowman, said: “We have worked to provide retailers with comprehensive guidance and support on the track and trace system since it was introduced in 2019.

“It is extremely important that retailers familiarise themselves with the changes to the track and trace system and follow the instructions in the communications from Dentsu to ensure that they stay on the right side of the law in the sale of these products.”