Point of Sale

McCOLL’S

McColl’s partners with Ecrebo to drive customer engagement

The software will help McColl’s communicate with its customers more quickly and effectively.

McColl’s Retail Group is introducing Ecrebo’s POS technology across its whole estate after a successful trial.

The retailer partnered with Ecrebo earlier this month to trial its light-touch POS software in several stores.

The companies are working to leverage customer interactions and data to help McColl’s communicate with the four million customers who visit its stores every week more quickly and effectively. Using Ecrebo’s OnPoint Total Receipt Marketing solution, the retailer will add personalised offers and messages to its receipts issued across McColl’s network of 1,223 convenience stores and newsagents across England, Scotland, and Wales.

Richard Crampton, Chief Commercial Officer at McColl’s Retail Group, said: “The importance of the local McColl’s store for our customers has never been clearer. Our partnership with Ecrebo is all about better understanding their needs so we can provide a more tailored and relevant shopping experience, rewarding them with offers that are tailored to their shopping in real-time.

“Ecrebo’s software enables us to reach every shopper with bespoke savings whilst giving us the flexibility to target coupons to specific stores or product categories across the estate.”

David Buckingham, Chief Executive at Ecrebo, added: “This relationship with McColl’s is really exciting and especially pleasing as the teams worked hard in an external environment that has never been more challenging. We’ve been impressed with the way in which the team at McColl’s have really leaned in to make this a success.

“McColl’s customers will receive regular, relevant targeted offers to encourage them back in, to buy the things they want and need from their local store. This is another major retail chain in the UK who are adopting this technology and the results so far have been really encouraging.

“We’re looking forward to building this relationship further and delivering more value over the coming months and years.”