You can pay by Paying less for your tickets

Cards: Mastercard and Visa.

We do not accept personal cheques. Please do not send cash through the post.

Gift Vouchers: Anvil Arts gift vouchers can be used for tickets at any Anvil Arts venue, and are valid for 24 months. Available from the box office. Please note we do not accept Theatre Tokens.

No refunds can be given. We offer ticket cancellation protection – please contact the box office for details, or visit ticketplangroup.com

Exchange and resale of tickets

Once tickets have been printed, they can be exchanged within the run of the same event for tickets of the same value at a cost of 50p per ticket. Lost tickets for reserved seats can be reprinted at a cost of 50p per ticket. We operate a re-sale facility on sold out performances (admin fee applies).

Bars and Refreshments

Foyers are open from 6pm for evening performances, and one hour before all others. Out of respect to fellow audience members and performers, re-admission to the auditorium with drinks once a show has started is not permitted.

Order your drinks and snacks online prior to the performance. Alternative ordering options are

Safety and Enjoyment

Please ensure you always have your ticket with you as scanned tickets are checked when entering the foyers and auditorium.

We may on occasions conduct bag and security searches. Large bags will not be permitted into the auditorium.

We will make every effort to admit latecomers at a suitable break in the performance, but we cannot always guarantee entry.

We reserve the right to refuse admission or eject audience members from our venues and events at our discretion, including for behaviour affecting people’s enjoyment of the performance.

Please switch your phone off or to silent during a performance or event.

Discounts are available for performances where stated.

Only one discount can apply to any one ticket.

You may be asked to provide proof of eligibility. Student tickets cannot be posted out. Please show your ID on collection.

For full terms and conditions of sale, contact the box office, or visit anvilarts.org.uk/terms-and-conditions available from within the venues. Please visit our website for more details.

We operate a Challenge 25 Policy in our venues. Please be prepared to show photographic ID on request when purchasing or pre-ordering drinks or products containing alcohol.

We do not permit the unauthorised use of cameras and recording equipment within the auditorium or foyers.

Please be aware that other audience members may stand or dance during the performance.

If you experience any problems during a performance or event, please inform a member of staff immediately, so that we can do our best to resolve the issue at the time.

Under 16s must be accompanied by an adult ticket holder; Anvil Arts cannot be held responsible for children unaccompanied by an adult.

Please be kind to our staff and to each other so that everyone can enjoy the experience

Children’s Performances

A limited number of booster seats are available on entry to the auditorium, for use free of charge. Baby changing facilities are available in both venues

Children under 18 months require an Infant in Arms ticket (available at selected performances) for the cost of £3–£4. To book, please call the box office on 01256 844244

Conditions of Sale

It is the nature of live performance that start and running times may vary, and artists, programmes, and other details may be subject to last minute changes.

Anvil Arts reserves the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased.

Not all seats may be available at all performances or when booking opens. Details in this brochure were correct at the time of going to press, but changes may be unavoidable.

Access Facilities

Access List

Anvil Arts operates a free Access List in order to improve our service to patrons with access needs. Registration forms are available from the box office or anvilarts.org.uk/access

Wheelchair Users

Our ticket sales counters have drop-down or lowered sections for wheelchair users. We have up to six wheelchair spaces available in The Anvil, one in The Forge and up to two in The Haymarket. We are unable to sell wheelchair spaces or allow transfers out of wheelchairs into seats in the Circle level of The Anvil auditorium. Emergency evacuation from The Haymarket auditorium is via an emergency lift or evacuchair, all other lifts in our venues cannot be used in an emergency. Personal emergency evacuation plans can be made available on request.

Hearing Enhancement

The Anvil and The Haymarket are equipped with infra-red hearing enhancement systems for use with portable headsets and personal induction neck loops. Both are available at the Stalls Foyer counters.

Privacy

Anvil Arts is committed to protecting your privacy and to this end has developed a Privacy Policy. We operate and are registered in accordance with current data protection legislation. For more information visit anvilarts.org.uk/privacypolicy

Assistance dogs are welcome; please discuss availability of suitable seating areas at the time of booking.

Parking

Blue Badge parking is available in car parks within a short distance of both The Anvil and The Haymarket. Please visit anvilarts.org.uk/ visit-us/how-to-get-here for full details.

Familiarisation Visits

If you would like to look at the venues in advance, please call the box office to arrange.

Visual Stories

Visual Stories for The Anvil and The Haymarket can be found at anvilarts.org.uk/access to assist your visit.

This brochure is available in large print and Braille on request.

For more information visit anvilarts.org.uk/access or accessable.co.uk (search for The Anvil or The Haymarket).

If you require any help in planning your visit, the box office will be happy to help.

If you have any questions about our Privacy Policy or information we hold about you, email datacontrol@anvilarts.org.uk or write to us at: Information Controller, Anvil Arts, Churchill Way, Basingstoke RG21 7QR.