November 28, 2014
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Dear [EMV FIELD]FIRSTNAME[EMV /FIELD] As you may already know, the AO Foundation has a new global partner, Carlson Wagonlit Travel (CWT), for all AO travel arrangements effective January 1, 2015. A dedicated internal project team is working on the handover from our current travel partner (HRG) to ensure a seamless transition. For those of you who travel on AO business, your collaboration is required! As part of the handover process the project team has worked with CWT to transfer your existing profiles into the CWT Profile Tool ("CWT Portrait"). However it is crucial you also check your travel profile is complete and up-to-date. Later today, CWT will send you an individual access code by email ("PIN-Mailer"). You will recognize it by the following subject line: IMPORTANT: Your personal Login to CWT Portrait Profile Important: Do not delete this email as it personalized and for your access only. Please help us by checking your CWT Profile and complete it if necessary. Only a completed CWT Profile will ensure that all your data and preferences are applied to your booking processes. The CWT Portrait application is aligned with the respective Data Protection Act requirements. For those of you who organize travel for AO meetings, your support is required! Every external member from our network with an existing travel profile has also received an email today explaining the process. In case they ask for your help, please be prepared to support them in all matters related to the transition process and particularly the profile management. Please note that our AO Travel Policy states that all staff members use CWT when booking
AO business trips. The collaboration with our current partner HRG will come to an end by December 31, 2014 but they will remain in charge for all bookings (incl. changes, etc,) that are initiated until then even if the flight date itself is in 2015. Any questions? Each AO unit has dedicated Travel Coordinators who are part of our internal project team and familiar with the process. Please contact them first if you have any issues. For questions related to the CWT Profile, please contact the CWT support helpline directly: CWT Helpline: phone (+41) 58 322 25 50, email: onlinesupport@carlsonwagonlit.ch. (The phone call is free of charge until December 5, 2014) Please feel free to contact Isabel Dalcher, Nadja Rollier or me in case you have any question or comment regarding the partnership with CWT and the change process. Feel free to contact me if you have any question or comment regarding this process. Thank you for helping us to make this a successful change process. With kind regards Claas Albers Director AOTK System
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