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This I
ssue
INSIGHT
John Sigman, Board Representative The Las Vegas Apartment Guide
939-1494 johnsigman@apartmentguide.com
SNMA - Apartment Insight (Magazine) John Sigman, Board Representative The Las Vegas Apartment Guide Chris Schreiner, Committee Chair The Las Vegas Apartment Guide
939-1494 johnsigman@apartmentguide.com 939-1494 cschreiner@apartmentguide.com
Community Outreach Committee Debra Peterson, Board Representative For Rent Media Solutions Jennifer Pendleton, Committee Chair For Rent Media Solutions Doug Sartain, Board Representative Certified Fire Protection Chris Hinojos, Committee Chair Las Vegas Apartment Guide
873-5995 fireone@lvcoxmail.com 939-1494 chinojos@apartmentguide.com
Education Committee
Feature Articles 5 Prospective Tenants with Foreclosures:
Debi O’Keefe, Board Representative Prime Group Xenia Diniz, Committee Chair The Las Vegas Apartment Guide
Caution Advised
436-9293 deborah.okeefe@primegrp.com 939-1494 xdiniz@apartmentguide.com
Golf Committee Rob Grocutt, Board Representative Sherwin Williams Tre Sedminik, Committee Chair First Advantage Safe Rent
The Nuisance Rental Increase Fair Housing Focus: What’s Cooking? Prevent Damage, Save Money: Detect Water Leaks Early
895-8887 swrep5905@sherwin.com 839-1738 tsedminik@fadvsaferent.com
Information/Resource Committee Chris Karsaz, Board Liaison Karsaz & Associates
Making Change Work for You
952-9227 ckarsaz@karsaz-law.com
Legislative Committee
Leading by Example
Barbara Kirk, Board Representative Camden Residential Management
Memories of Maintenance Mania 2008
436-2048 bkirk@camdenliving.com
Maintenance Mania/Membership Picnic
Memories from 2008 NAA Conference
Donna Gill, Board Representative Riverstone Residential
SNMA 2008 Board of Directors
310-6500 dgill@riverstoneres.com
Market Trends Committee Susan Bauman, Board Representative Western Risk Insurance Paula Lane, Committee Chair
President Amanda Hahn ...............702.671.6000 Signature Management Company
Treasurer John Sigman .................702.939.1494 Las Vegas Apartment Guide
President Elect Bret Holmes ..................702.699.9261 Advanced Management Group
Secretary Debi O’Keefe ................702.436.9293 Prime Group
Vice President Debra Peterson .............702.255.3700 For Rent Media Solutions
Past President Dana Murrah .................702.395.1523 Apartment Management Consultants
Membership/IROC Committee
Director Susan Bauman...............702.368.4217 Western Risk Insurance
Director Chandra Vail ..................702.604.2351 Apartment Finder
Public Relations Committee
Director Barbara Kirk ...................702.436.2048 Camden Property Trust
Director Rob Groucutt ................702.895.8887 Sherwin Williams
Director Brandi Cooley ...............702.320.8500 RW Selby
Director Chris Karsaz ...................702.952.9227 Karsaz & Associates
Director Rhonda Sikes .................702.438.7678 Avion at Sunrise Mtn.
Director Donna Gill .....................702.737.1033 Riverstone Residential
Director Patricia Stephens ..........702.736.6263 H&L Realty
Alternate Rellie Greensfelder .......702.371.2365 Frazee Paint & Wallcovering
368-4217 susan@westernrisk.com
Membership Committee Chandra Vail, Board Rep. for Vendors Apartment Finder Rhonda Sikes Avion at Sunrise Mountain Brandi Cooley RW Selby
604-2351 cvail@apartmentfinder.com 438-7678 avionsunrisemtn@lvcoxmail.com 914-6868 brandi@rwselby.com
Website Committee Bret Holmes, Board Representative AMG Nevada
699-9261 bholmes@amgnevada.com
Year End Event Amanda Hahn, Board Representative Signature Homes Rellie Greensfelder, Committee Chair Frazee Paint & Wallcovering
671-6000 amandahahn@signaturehomes.com 371-2365 rgreensfelder@frazee.com
Year End Event Jewel Awards Patricia Stephens, Board Representative H&L Realty Rechelle Bogle Committee Chair Empire Community Painting
Director Doug Sartain .................702.873.5995 Certified Fire Protection
www.snmaonline.org
255-3700 debra.peterson@forrent.com 255-3700 jennifer.pendleton@forrent.com
Dinner Meeting Committee
Splash of Red
16 19 20 21
SNMA 2008 COMMITTEE ROSTER Bowling Committee
News & Updates 7 Coming Together 9 Apartment Finder News Flash 10 Train Your Brain! 11 2008 SNMA Jewel Awards 11 On the Move 18 Spotlight on Platinum Sponsor 22 SNMA 2008 Calendar of Events 23 2008 Year End Event: Black & White With a
8 12 14
NOVEMBER DECEMBER 2008
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736-6263 stephens.patricia@yahoo.com 808-4677 rbogle@empirepainting.com
NOVEMBER DECEMBER 2008
Magazine Committee: Chris Schreiner Committee Chair/Editor Allison Williams Front Cover Art/Layout
Southern Nevada Multi-Housing Association P.O. Box 97975, Las Vegas, NV 89193 T: 702-436-SNMA • F: 702-436-6097 Email: snma@snmaonline.org • Web Site: snmaonline.org
John Sigman Board Representative
MOTTO
Photos courtesy of Apartment Guide, Doug Sartain, and Chandra Vail
Commitment, Innovation, Integrity
MISSION STATEMENT
For Advertising Information, Contact:
Our commitment is to provide, with innovation and integrity, legislative support, education and community outreach to our membership and industry.
800.639.0465
SNMA offers a wide variety of education programs for leasing personnel, maintenance, managers, regional directors, owners and vendor members.
Apartment Insight is published by the Southern Nevada MultiHousing Association. Apartment Insight is the official trade publication of the Southern Nevada Multi-Housing Association, a professional association of multi-housing professionals and industry partners. The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situation being considered. The publisher disclaims any liability for published articles. Advertising Policy: Southern Nevada Multi-Housing Association accepts no responsibility for unsolicited materials. Advertisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of SNMA, it is the policy of the SNMA, its officers and Board of Directors, not to endorse any products or services.
Platinum Sponsors: For Rent Media Solutions Certified Fire Protection Western Risk Insurance The Bentley Group
Sherwin Williams Paint and Floorcovering Cox Communications CEDCO INC. Landscaping Maintenance
SNMA welcomes our newest members! New Properties: HandyTrac Inc. and Phinga-Evelyn Kheo
10 Reasons to be a Member n Legislative updates & representation o Frequent networking opportunities p Innovative education programs q Business & career referrals r Advertising & sponsorship opportunities s Bimonthly magazine – “Apartment Insight” t Website: www.snmaonline.org u Forms & Landlord/Tenant Law Books v Legal Information & Updates w Support staff with industry experience....
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NOVEMBER DECEMBER 2008
Prospective Tenants with Foreclosures:
caution advised By Tre Sedminik, Regional Sales Executive for First Advantage SafeRent
With home foreclosure rates still at an all-time high, many multifamily property owners are tempted by the prospect of an influx of renters.
W
hile “the more the merrier” works in a lot of industries, the apartment industry is not one of them. The surest way to risk net operating income (NOI) levels is to overlook high-risk renters by relaxing your screening methods. Property owners and managers who rent to those with a recent foreclosure on their credit history are likely to increase their financial risk affecting their bottom line. Most likely, the financial woes of these former homeowners will follow them from their houses to their rental units increasing the risk for the property owner. Because houses are most people’s greatest asset, owners in even the deepest economic trouble will typically continue to pay their mortgage while they let other bills slide. So when they lose their home, there is a good
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chance they still owe money on their car, student loan or credit cards. As they accrue interest and late fees, these debts will almost inevitably prevent this population from being good renters.
Long-term rental strategy works best
the weight of recent foreclosures during the screening process in their quest for a shortterm, high yield. This approach is more than financially risky—it may be legally questionable. The Fair Housing Act requires that no group be singled out for either discrimination or special treatment. When recent foreclosures are overlooked, it gives that group of applicants an unfair advantage over everyone else. Fair Housing lawsuits are not trivial; the U.S. Department of Justice has assessed fines of hundreds of thousands of dollars for violations.
Property owners may be tempted to overlook the financial hardships of this new and growing applicant pool in an effort to raise short-term yield. This may lead them to soften the criteria for renters in order to quickly hang a “no vacancy” sign on the door.
Instead, property owners should focus on a long-term strategy to increase NOI through the attraction and retention of tenants that meet their rental obligations.
Property owners who rely on a rule-ofthumb method of applicant screening can let their sympathy for the people who lost their homes cause them to relax their screening process. Because the rule-of-thumb method is subjective and easy to manipulate, owners can simply minimize or even eliminate
Rather than manually adjusting scores or eliminating variables, owners and managers should use tools based on science to
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Reliable, statistically validated applicant screening
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caution advised
— continued on page 6
NOVEMBER DECEMBER 2008 ■
caution advised
— continued from page 5
Although the foreclosure epidem ic h a s t u r ne d former homeowners into
evaluate applicants. The key is to consistently apply a statistically validated scoring model that will rank applicants in risk-order, enabling properties to accept applicants that pose the lowest risk first, and determine the conditions on which they will be approved. A scientifically based tool is not only more accurate, it eliminates the emotional factors that can enter into the screening process, especially when it comes to rating someone else’s financial hardships.
potential renters, this is
no time for property owners to look for a quick fix to fill vacancies or to be swayed by an
Be smart. Screen every applicant. Although the foreclosure epidemic has turned former homeowners into potential renters, this is no time for property owners to look for a quick fi x to fill vacancies or to be swayed by an applicant’s plight. Foreclosures may be more common in 2008, but they are no less significant than five years ago when there were far fewer of them. Subprime applicants should be screened on the same basis as any other applicant.
Every leasing decision should be based on a scientifically derived screening applicant’s plight. method, not adjusting criteria to ignore recent foreclosures. Doing so may impact your long-term financial goals An objective, outcome-based statistiby making exceptions to determined levels of risk tolerance. Such cal model also makes it possible to adjust scoring characteristics adjustments are a short-term solution that may have financial imfor the entire applicant pool in response to market dynamics, not plications down the road. intuition. As the market fluctuates, property owners can move scores down as inventories rise and move them up as the supply Be smart and stay the course. When owners apply a statistically valitightens. These types of adjustments increase renter credit quality dated scoring model to each rental application, their decision-making and may lower bad debts while staying in compliance with Fair process remains sound and impartial. Risk is minimized, NOI is maxiHousing regulations. mized, and you are more likely to meet Fair Housing compliance. Q
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NOVEMBER DECEMBER 2008
The new SNMA Spirit Squad Congratulations to Jackie Johnson for achieving her CAM certification
August 19th Dinner at the Tuscany Suites
Sponsored by Clark County Collection Service Amanda Hahn with speaker Jase Souder
The membership plays a game with Q&A about SNMA events
knowing how to sell/influence, subconsciously reprogramming, getting through fear and being productive. He said you cannot manage time, you can only manage yourself. He submitted to everyone that if you “do for two years what no one else will do, the rest of your life you can do what no one else can do.” Time management is “getting yourself to do the right things quickly or first,” according to Souder. It was all very informative.
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Paula Lane of Pinnacle Realty Management celebrated a birthday with all the grandeur and regalia of a large cake and the entire audience serenading her with “Happy Birthday” in a variety of keys. It is great that she could have gone anywhere, but shared her evening with the SNMA!
Paula Lane celebrates her
ur August dinner was packed birthday with SNMA full of activities, sponsored by Clark County Collection Service. A tasty buffet was followed up by speaker Jase Souder, who talked of gaining control over your life and future by managing yourself better. He spoke of the four quadrants for sales success, which are
The Prime Group received their trophies for “Last Place Team” from the July Bowling Tournament and many prizes were awarded at the end of the night. Q
Getting Lucky With SNMA Proceeds from the 50/50 drawing were donated to Susan G. Komen for the Cure. The 50/50 drawing winner was Jennifer Pendleton of For Rent, who walked away with a nice $268 in cash. Clark County Collection Service gave numerous prizes, with Amy Hjerpe of Pinnacle winning a Susan G. Komen gift basket and a sound spa, a singing flag won by Ricky DeTagle of Apartment Guide. Also won were Steve Miller Band and Joe Cocker CDs, an electronic photo frame, walkie
Ricky DeTagle with his singing flag www.snmaonline.org
Winner of two tickets to the Year-End Event, Zulema Morales
talkies and a clock. Richard Bullock of Pinnacle won two tickets to Cher and a limo ride. The “member update” drawing for a $50 gas card was won by Chris Schreiner of Apartment Guide. Zulema Morales of Griswold won two free tickets to the year-end event. Be sure to join us for “Black & White with a Splash of Red” on November 8th for the 2008 Jewel Awards.
Richard Bollock will go see Cher in style in a limo
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50/50 drawing winner Jennifer Pendleton
Chris Schreiner received a $50 gas card
NOVEMBER DECEMBER 2008
The Nuisance
Rental Increase By James Orr
Every landlord is faced with the question: should I raise rent? And if so, by how much and how often? I like to employ what we call a nuisance increase.
I
f you raise rent by too much, you run the risk of the tenant moving out. An increase of $50-$100 or more will probably get your tenant thinking about another place to call home. Now, if for some reason you haven’t raised rent in many years and your current market rent really is $150 above what you now charge, you have two options. First, you can raise rent by the full amount, explaining to your tenant that it’s the going rate and they will have to pay that amount elsewhere for a comparable dwelling. However, there is still a good chance that they will move out because they’re probably not prepared to take such a large hit to their budget.
The other alternative is to begin using the nuisance increase strategy by raising their rent every year when their lease renews by about $20-$25 until you reach current market rent. This amount usually won’t make a tenant move out—it should feel like a minor nuisance to them, but it’s easier for them to pay $20 more per month then go through the hassle of finding a new place and moving all of their stuff. Ideally, you should be employing the nuisance increase strategy from the beginning with all of your properties. But, there is an upper limit to what you can charge for a certain property. You don’t want to price your unit out of the current rental market; stop increasing the rent before you reach
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this point. Instead, reevaluate every year and only increase the rent when prices go up again. The nuisance increase works well because tenants can understand that your costs to maintain the property go up over time. Every year, you usually see a little bump in your property taxes and insurance, and over time repair costs go up as well. Tenants are okay with this. They usually aren’t okay with you blindsiding them with a huge rental hike. Q James Orr is a professional real estate investor, marketing expert and founder of the LearnToBeRich.com™ on-line investment game. His latest project is a large-scale online reference manual for real estate investors called the Real Estate Investor Cookbook. He works with a network of real estate agents, brokers and real estate investors across the United States through the AnalyzedDeals.com website. Ar ticle Source: ht tp://EzineAr ticles.com/ ?expert=James_Orr www.snmaonline.org
NOVEMBER DECEMBER 2008
News Flash!
A
partment Finder Magazine, a division of Network Communications, Inc., is proud to announce Ms. Chandra Vail, publisher of the Las Vegas Apartment Finder Magazine, as the 2008 recipient of its Publisher of the Year Award.
month. In addition to publishing the Las Vegas Apartment Finder Magazine, Chandra is extremely committed to helping the Las Vegas Multi-Family Industry. She is a representative of numerous committees with the Southern Nevada Multi-Family Association (SNMA) and has held a position as a member of the Board of Directors for the past four years. On a national level, Chandra was the 2006 National Apartment Association delegate for the SNMA and was instrumental in the coordination of the NAA annual conference held here in Las Vegas in 2007.
Each year, Apartment Finder Magazine recognizes one publisher out of its 114 national markets who excels in their dedication to the industry and consistently achieves outstanding results. Chandra has grown the Las Vegas edition of Apartment Finder Magazine from a mere concept to over 1,600 points of distribution with over 34,000 books distributed each
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Please join us in congratulating Chandra Vail as the 2008 Apartment Finder Magazine’s Publisher of the Year. Q
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NOVEMBER DECEMBER 2008
Train Your
Brain!
If you are interested in taking any of the courses or being on the Education Committee, please contact Xenia Diniz at xdiniz@ apartmentguide.com or Debi O’Keefe at Deborah.Okeefe@primegrp.com. Q
Sponsorship opportunit ies for food & beverage and title sponsorships available to all!
2008 Education Calendar Date November 13
Event
Speaker
Employment Practice
Chris Karsaz
Hiring, firing and legal. What you should know.
Good for 8 classes* of your choice, plus other great benefits throughout the year *Please refer to list of eligible classes.
Coming soon, a special education of fer for SNMA members! SNMA Education is pleased to offer our members our 2009 Member E duc at ion Pass, a $600 value offered to our members for only $150! Look for many inspiring educational classes and events for 2009. Get ready to Train Your Brain!
“nip/tuck” The SNMA website has a new look! Come check it out at
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NOVEMBER DECEMBER 2008
On The Move
2008 SNMA Jewel Awards
A
s we go to print, the 2008 Year End Event and 2nd Annual SNMA Jewel Awards is still to come. We want to thank everyone for participating in advance and congratulate all the winners of the night. Of course, everybody wins with their membership and taking part in the SNMA and its events, and we enjoy the opportunity to offer our praise every year, to those benchmark setters in the industry who define what it means to be a leading individual, team, vendor and so on. We all appreciate the effort put forth by all the committees that makes the SNMA a great organization and for Alternative Management for facilitating all our needs. Look for more on the event and the night’s winners, in the January/February 2009 issue.
Sharon Brenner has been promoted to Outside Sales Representative with Dunn-Edwards Paint Corporation. Her primary focus will continue to be to assisting HOA, commercial and apartment managers with tenant improvements and repaints. She has had great success updating color schemes and color placement on properties to revive lackluster buildings to aid in increased business and lease agreements to aging buildings. Ms. Brenner writes specifications listing appropriate preparation, priming and fi nish coats for all properties, and provides contractors to bid projects so that the owners receive apples-to-apples bids for their repaints. Sharon has been with the Property Services Division of DunnEdwards since 2006. Please give her a call at (702) 845-7539 for all of your painting needs. If anyone is moving up or changing positions, companies, etc. we’d like to know! Contact cschreiner@apartmentguide.com with your updates.
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NOVEMBER DECEMBER 2008
FAIR HOUSING FOCUS
What’s Cooking? A Menu of Fair Housing Issues… By Nadeen Green, Senior Counsel with For Rent Media Solutions™
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his recipe has been tried and true on the federal level (“exclusive” neighborhoods in the 1960s refused housing to blacks and Jews, leading to race and religious protections; 76% of apartments being unavailable to people with children in the mid-80s resulted in familial status protections) and has been adapted for your use on the State or local level as well. So what might be some of the issues that are now or may be “on the front burner?” Let’s sample some:
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Victims of Domestic Abuse: Many landlords will evict residents if there is a “scene,” if there is damage to the apartment, or if the police are called out to the apartment on multiple occasions. In fact, these scenarios will often rise to the level of a breach of the lease. But some case law and the Violence Against Women Act (VAWA) may mean that an eviction is not always an appropriate response. While of course men can be and are abused by their female domestic partners (wives and significant others), the statistical reality is that most domestic violence is against women, and sex (gender) is a federally protected class. So what is going on in this area?
X A landlord in Denver was sued for not allowing a woman who was raped, beaten and stabbed by her ex-boyfriend in her apartment to relocate to a different community. While the landlord believes there was no legal basis for the alleged discrimination claim, the landlord did agree to settle for $60,000.
The “recipe” for fair housing laws has been consistent since the Fair Housing Act was enacted in 1968. Take one particular group of people and add generalized negative assumptions about each and every individual in that group (“We don’t want them because…”). Do not mix these people with the residents in your community, but rather set aside. Steep them in prejudice until such time as it becomes overwhelmingly unlikely that they can find apartment housing, as this will allow their legal position to ripen. Once so ripened, stir in advocacy and government intervention. Allow just enough time for legislation to set. Voilà! You now have a new protected class.
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X Illinois has enacted the Safe Homes Act effective January 1, 2007. This allows victims of domestic and sexual violence to change the locks on their apartments on an emergency basis and to break their leases. X Owners who participate in the Section 8 program are prohibited under the VAWA from evicting domestic violence victims because of criminal activity committed by a member of the victim’s household. Ponder the words of Kary Moss, executive director of the ACLU in Michigan which filed suit against a Detroit landlord for evicting a woman whose ex-boyfriend trashed www.snmaonline.org
NOVEMBER DECEMBER 2008 her apartment while she was not home because this was a failure to “properly supervise guests”: “All too often women are victimized twice—first by an abuser and again by a landlord.”
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Transgender Persons: Eight states now have legislation that prohibits gender-identity and transgender discrimination in housing. Those states are California, Hawaii, Illinois, Maine, Minnesota, New Mexico, New Jersey and Rhode Island, as well as the District of Columbia and some cities such as Lexington, Kentucky and Boulder, Colorado. These laws represent a major civil rights victory for the transgender community which has often been denied housing or harassed when it was provided. To paraphrase Mara Keisling, executive director of the National Center for Transgender Equality, these laws make it possible for transgender people to show that the characteristics that help us transition—focus, courage and determination—are great assets… give us a chance.
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Pit Bulls and Rottweilers: Even those landlords who do not ban pets completely at their communities will often have certain breeds of dogs banned as part of their pet policies. It is not unusual to find pit bulls, Rottweilers, Chows, and other “aggressive
modation is not so made. Rumor has it there is a current case out there on this issue, though not in Washington.
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Limited English Proficiency: For those landlords who are receiving government funds at their communities, there is now an affirmative duty to provide facilitation to those persons whose English language proficiency is limited. There are published guidelines as how landlords would determine what the LEP needs are for the apartment community (visit the Hud.gov website for a wealth of information on this topic). Once identified, the language assistance needs can be met through a variety of ways, such as oral interpretation services, bilingual staff, telephone interpreters, written translation services and so on. The “vital document” lease must be translated into the necessary languages. HUD cautions that a professional translation must be the standard, although such translated leases are for informational purposes only and should state that (in the appropriate language, of course!). The lease that is actually executed will be in English.
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Cultural Clashes: Somalis often use floor-to-ceiling drapes which can affect the baseboard heating systems and lead to
Even those landlords who do not ban pets completely at their communities will often have certain breeds of dogs banned as part of their pet policies. It is not unusual to find pit bulls, Rottweilers, Chows, and other “aggressive breeds” (including mixed breeds related to these) on the restricted list.
breeds” (including mixed breeds related to these) on the restricted list. Weight limits for pets will also, by their very definition, often result in these aggressive breeds being excluded, since most are medium to large in size. (We have not yet seen the “Mini-Pitty” toy pit bull.) Because insurance policies (homeowner, renter and landlord policies) may exclude these dogs from liability coverage, landlords have thought themselves to be on solid ground when not accepting aggressive dogs as service animals for those people with disabilities because it would be unreasonable as an accommodation for the landlord to take on an uninsured liability. However, the Fair Housing Agencies of Washington State have taken the position that the landlord should ask the insurance company to make the reasonable accommodation by evaluating the animal in question and if there is no evidence of danger, provide coverage in that situation. The Agencies go on to suggest that the landlord could file a fair housing complaint against its insurer if a reasonable accomwww.snmaonline.org
rotting window sills. The Hmong cook in a style that generates a lot of steam, which can result in mold in kitchens. The potential existed for these scenarios to have resulted in conflict and possibly a fair housing dispute. But with some open-minded foresight and networking, landlords facing these issues were able to resolve them. Teaching about stove vents and compromising on drapes that stop short just above the baseboards resolved these problems. So what’s cooking at your community? By keeping informed and updated, having educated staff, remaining objective and being openminded, you just might avoid a recipe for fair housing disaster. Q
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This Fair Housing Focus article was written by Nadeen Green, Senior Counsel with For Rent Media Solutions™. The information contained in this article is not to be considered legal advice, and the author and FRMS strongly recommend that you consult with your own counsel as to any fair housing questions or problems you may have.
NOVEMBER DECEMBER 2008
Prevent Damage,
Save Money:
Detect Water Leaks Early
Conserving water is a major concern in the Las Vegas Valley, yet it is easy to miss a potentially big water waster: indoor leaks hidden in main lines and water appliances. A home may have a leak if the monthly water bill is inexplicably higher than normal, water pressure seems low, there is a constant sound of running water in certain parts of the house or if landscape soil is excessively wet. To fix these leaks, homeowners must first find their sources.
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o find a leak, consumers must first become familiar with their water meters. These are usually located in the front sidewalk. To see if there is any activity, look at the flow indicator (red triangle) on the meter or the sweep hand of the meter. If either is moving but no water fixture in your house is running, a leak is probably present.
will constantly refill even when it has not been used recently. This occurs when water levels in a toilet drop to a certain point. To detect the cause of the leak, use leak detector tablets, food dye or a colored beverage in the tank. If the colored liquid shows up in the toilet’s bowl, a faulty flapper is the most likely culprit. After replacing a flapper, repeat the leak test to ensure that was the issue.
The first step after determining leakage is to shut off the main water valve for your house. If movement persists on the water meter, there is a leak in the main line; if not, the leak is somewhere in the house, likely from a water fi xture or appliance. Turn off the valves for each individual appliance (including irrigation systems); if there is still movement on the water meter, there is a leak between the main shut off and the appliances. Otherwise, the leak is from an appliance, in which case the user will have to turn on each fi xture/appliance one at a time, re-checking the water meter every time a valve is reactivated.
In order to prevent damages to a household’s water system, leaks should be repaired as early as possible. When hiring a professional it is important to make sure they are insured, bonded and licensed within the state. Also, check their history with the Better Business Bureau. “Shop around” professionals to get multiple estimates as well. For more information on leak detection including a stepby-step video, visit snwa.com or call 258-SAVE. Either online or by calling the Helpline, you also can request a free indoor water audit and retrofit kit that will help you determine the water efficiency of your toilets, faucets and showers. Included in the kit are water-saving fi xtures for your shower and faucets which can help you to save not only water, but also money on your water bill. Q
Most commonly, indoor leaks are caused by toilets. These are the easiest to detect and don’t require the homeowner to go through the above process. Instead, simply listen for “ghost flushing”—a toilet
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NOVEMBER DECEMBER 2008
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NOVEMBER DECEMBER 2008
Making Change Work for You
Sometimes the winds of change blow so strongly that everyone can feel the breeze. So it is now. Check out the front page of any newspaper and you’ll be bombarded with new realities, each with their own attitudes and ideas, coming at us from all sides.
S
ome of these, like high oil prices and global warming, represent scientific or technical challenges to contend with. Others, like the excitement around new political approaches, simply reflect the public’s willingness to look in new directions for answers. Regardless of the source of a shift, however, it’s obvious that each of these represents a new set of possibilities and pitfalls. In order to adapt correctly, it’s crucial that we don’t fall too far behind. Because when it comes to change, making no move is usually the same as making the wrong one. What does this mean for business? How should we deal with the differences coming to light all around us? The first step is realiz-
ing that change is a bit like an ocean tide—it can either carry us along to where we’re going, or drag us off to someplace we’d rather not be. With that in mind, here are some tips for managing change the right way: Recognize that change is always happening. While big changes can feel overwhelming, it helps to remember that little changes are taking place around us all the time. Viewing change as a constant and inevitable process can keep us from fearing it, or overreacting to its effects. Change for a reason. It’s always exciting when something new is happening. It’s only natural to get caught up in that feeling when everything seems fresh, but change for its own sake usually does more harm than
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By Donna Hickey
good. That’s because change without a purpose—that is with no end goal in mind—is just a fancy form of busy work. Changing anything, whether it’s a light bulb or a marketing strategy, requires at least some small amount of planning, along with some time for execution and adjustment. Make sure the changes you are contemplating are going to be worth the effort. Think in small steps. When the world seems to be turning itself over, there can be a tendency to turn your life, or your business, right on over with it. More often than not, though, really big changes turn out to be much more effort than expected—and often for diminished results. It’s better to implement things in small steps, letting each phase move naturally into the next. This is as true in our personal lives as it is at work. For instance, the person who tries to walk for fifteen minutes each morning is much more likely to end up losing weight than the couch potato who decides one day to run a marathon. Small changes, over time, lead to big results. Don’t fight the tide. History is full of examples of people who tried to fight change, www.snmaonline.org
NOVEMBER DECEMBER 2008
When you start thinking about the future of
your business, your life, or your career, try to spot the obvious trends and move with the stream rather than against it. even when the writing on the wall was obvious. Are there big shifts on the way in your industry? Keep on the look out for them. In other words, don’t get stuck selling stagecoaches if cars are the way the future. When you start thinking about the future of your business, your life, or your career, try to spot the obvious trends and move with the stream rather than against it.
These days, dealing successfully with change isn’t a talent to get ahead—it’s a necessary skill to stay alive. By mastering these few simple tips, you can go a long way towards making sure your business and career are well-suited for anything that comes down the road. And that’s good strategy in any job or industry. Q
Don’t get carried away. On the other hand, don’t latch on to every fad that comes down the street. Some trends that look inevitable are really nothing more than a flash in the pan. Be wary of investing your time or money into any project or technology that doesn’t have some kind of clear and immediate benefit. Some things, like hover cars or new Coke, just sound a whole lot better or more practical than they end up being in the real world.
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Donna Hickey is an executive trainer and business strategist specializing in real estate and organizational direction. Over the past three decades, she has conducted keynotes and workshops for Fortune 500 clients in North America and around the world. As an active member of a number of professional organizations, she blends humor with insight to cut to the heart of today’s strategic challenges. You can learn more about Donna, including information about her keynotes and workshops, at www.donnahickey.com, or by calling her at 708-807-9260.
NOVEMBER DECEMBER 2008
S
It is a pledge that joins every Sherwin-Williams employee together in service to our customers and shareholders.
ince its founding by Henry Sherwin and Edward Williams in 1866, The Sherwin-Williams Company has not only grown to be the largest producer of paints and coatings in the United States, but is among the largest producers in the world.
The Center of Excellence, which opened in the spring 2004, is a living archive in support of excellence—paying tribute to our past, showcasing the present and providing inspiration for the future.
For more than 135 years, we have been determined to lead our industry, to manufacture and market innovative products of superior quality, to operate a safe, clean and friendly workplace, to observe the highest ethical standards in business conduct and to reward our investors. The pursuit of excellence is a commitment, not an achievement. This commitment is a vital part of the Sherwin-Williams culture.
7470 S. Dean Martin Drive. #105 P: (702) 895-8887 Las Vegas, NV 89139 F: (702) 895-8892 swrep5905@sherwin.com
T-K Enterprises Outdoor Furnishings
f Playground Equipment f Pool Furniture f Benches Grills f Picnic Tables
f Planters f Treegrates f Trash Receptacles & Much MORE!
Contact Kathy today!
Ph: (702) 253-6622
Fax: (931) 707-5283
E-Mail: TKEnterprisesUSA@aol.com members.aol.com/tkenterprisesusa/
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Leading
NOVEMBER DECEMBER 2008 face today. One of the qualities we identified was “leading by example.” This is such a critical quality because for you to motivate and inspire your team, you need to lead your team by the results of your actions, not just your words. Let’s face it, if you don’t “walk the talk,” then no respect is created between you and your team. And without respect, you cannot inspire your team…you can only make demands of them. So, what is it you need to motivate and inspire your teams to accomplish? To start with, how about exceeding their aggressive budgets with enthusiasm, having them carry out your company vision with pride or providing “world-class” service to your residents with a smile, just to name a few. These areas, as you know, are critical in the proper execution of your property management company’s success. Therefore, it is important you realize the impact that your leadership has, with respect to the examples that you demonstrate to your teams. Think about it. Every action you take is being observed by your team. Whether it’s an employee discipline issue or handling a resident problem, your team watches how you act and react to every situation. I like to call it “being on video.” Your team constantly has a mental video on you and fortunately or unfortunately, they will play that video back at their convenience. What will your leadership video look like? What will it say about you and the examples you set? Remember, “the speed of the leader is speed of the team.”
By Example
I
By Andrew Botieri
recently finished a seminar as a co-presenter for an Apartment Association on “Leading with Vision in a Challenging Market.” This well-attended seminar consisted of owners and executive managers, plus regional and on-site property managers. During this seminar, we asked the group to identify their challenges as leaders, and their responses included how to create new ways to motivate their people, hiring and keeping SuperStars, to developing effective and accountable budgets and creating profitable marketing strategies. As a group, we discussed, in depth, what are the top qualities of an effective leader, especially with the challenges they and other property management leaders around the country
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TPPTip: Start right now by putting together your leadership action plan, schedule on-site visits to your properties, but don’t just make them a quick “walk-thru.” Visit and sit with your leasing professionals and maintenance teams. Ask them how you can help them be more successful. What tools do they need to exceed their budget for the next twelve months? And while you’re there, why not meet with a few residents or maybe even go out on a tour with a prospect. Now that’s a powerful way to build trust and confidence with your team while leading by example. Good luck till next month. Q Andrew Botieri is founder of Total Peak Performance and is a Speaker for the National Apartment Association and many apartment associations around the country. He can be reached at andrew@totalpeakperformance.com
NOVEMBER DECEMBER 2008
Memories of Maintenance Mania 2008
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NOVEMBER DECEMBER 2008
Memories from 2008 NAA Conference
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NOVEMBER DECEMBER 2008
When You Think Commercial Property, Think...
SNMA 2008 Calendar of Events November 8
2nd Annual Jewel Awards Ceremony & Dinner – Black & White with a Splash of Red
Now Serving the Southwest: Nevada • Arizona • California • Utah
Stay tuned for a full calendar of great events for 2009!
Apartment • Condo-Conversions • Builders Risk • Workers Compensation • Fidelity • Local Claim Service
COMPETITIVE PRICING AND SAME-DAY QUOTES AVAILABLE To review your current policy coverage call us today 866-604-3800 or email: youragent@westernrisk.com 3140 S. Rainbow Blvd., Suite 400 • Las Vegas, NV 89146 (702) 368-4217 • (702) 368-4129 fax • www.westernrisk.com
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SNMA Year End Event Silent Auction Proceeds Benefit: Santa Cops
Saturday, November 8th, 2008 6:00–11:00 PM
Rio All Suite Hotel & Casino 3700 W. Flamingo Road, Las Vegas
Join your friends and colleagues for an evening of networking and fantastic food. Bid the Silent Auction for this year’s fantastic items, gifts, and much, much more!!!
2nd Annual Jewel Awards WINNERS will be Announced Award Categories
Platinum Sponsors
Community Manager of the Year Assistant Manager of the Year Leasing Consultant of the Year Maintenance Supervisor of the Year Maintenance Tech/Groundkeeper/ Housekeeper of the Year Independent Rental Owner of the Year SNMA Volunteer of the Year (2) Humanitarian Award Vendor Appreciation Award Community Awards (6) Jewel Apt. Community of the Year New Development Senior Property Award Best Overall Renovation Outstanding On-Site Team of the Year
For Rent Magazine Certified Fire Protection Inc. Western Risk Insurance The Bentley Group Real Estate Advisors Sherwin Williams Floor Covering and Paint Cox Communication Cedco Inc. Landscaping Maintenance
Southern Nevada Multi-housing Association P.O. Box 97975 Las Vegas, NV 89193 (702) 436-SNMA SNMA@snmaonline.org
NOVEMBER DECEMBER 2008
PRODUCTS & SERVICES GUIDE ADVERTISING Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120 cvail@apartmentfinder.com P: (702) 604-2351 F: (702) 798-8311
ASPHALT (PAVING/REPAIR) Lamb Asphalt Maintenance, Inc. 3280 Coleman St. N. Las Vegas, NV 89032 jandres@lambasphalt.com P: (702) 647-1600 F: (702) 647-5969
Apartment Guide, The 6725 Via Austi Parkway #260 Las Vegas, NV 89119 johnsigman@apartmentguide.com P: (702) 939-1494 F: (702) 939-1551
Stripe-A-Lot 5128 Longridge Avenue Las Vegas, NV 89146 t.j.@stripe-a-lot.com P: (702) 870-3585 F: (702) 870-8784
Apartments.com 175 W. Jackson Blvd., 8th floor Chicago, IL 60604 theskett@apartments.com P: (702) 481-4374
Sunland Asphalt P.O. Box 50409 Henderson, NV 89014 garyh@sunlandasphalt.com P: (702) 563-6872 F: (702) 563-6875
For Rent Media Solutions 5740 S. Arville St., Ste 209 Las Vegas, NV 89118 debra.peterson@forrent.com P: (702) 255-3700 F: (702) 255-4901 Move, The New Rent Net 30700 Russell Ranch Rd., Westlake Village, CA 91362 P: (805) 557-2300 F: (480) 556-4623 Rent Grow Inc. (Internet) 307 Waverley Oaks Rd. Ste. 301 Waltham, MA 02452 haolem@rentgrow.com P: (800) 736-8476 F: (800) 819-5182 The Masters Media Group 10624 S. Eastern Avenue #A446 Henderson, NV 89052 debra@themastersmediagroup.com P: (702) 269-9290 F: (702) 269-9205 APPLIANCES (SALES/RENTAL/PARTS/ REPAIR) Coinmatch Laundry Service 501 North 37th Dr., Suite 102 Phoenix, AZ 85009 dwahlers@coinmachcorp.com P: (602) 722-6959 F: (602) 340-8907 Excalibur Laundries Inc. 201 E. Sandpointe, Suite 200 South Coast Metro, CA 92707 P: (714) 437-9000 F: (714) 210-3777 Universal Service & Supply 3605 W. Twain Las Vegas, NV 89103 universalsvc@earthlink.net P: (702) 876-0333 F: (702) 876-5994 Web Service Company, Inc. 333 W. St. Louis Avenue Las Vegas, NV 89102-4709 tonyt@weblaundry.com P: (702) 384-4855 F: (702) 384-6054
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ATTORNEYS/LEGAL SERVICES Karsaz & Associates 375 Warm Springs Ave., Ste 104 Las Vegas, NV 89119 ckarsaz@karsaz-law.com P: (702) 952-9227 F: (702) 933-5077 Law Office of Garry L. Hayes 199 N. Arroyo Grande Blvd, #200 Henderson, NV 89074 ghayes@lvlaw.com P: (702) 434-3444 F: (702) 434-3739 AWARDS/TROPHIES Boulevard Trophy & Engraving, Inc. 5007 S. Tamarus St. Las Vegas, NV 89119 blvdtrophy@aol.com P: (702) 736-3130 F: (702) 736-3526 BANKING/FINANCIAL Community Association Banc 4950 W. Flamingo Rd. Las Vegas, NV 89103 bskertich@cabanc.com P: (702) 889-4656 F: (702) 889-2834 Southwest USA Bank 4043 S. Eastern Ave. Las Vegas, NV 89119 mdiasio@swusabank.com P: (702) 853-4700 F: (702) 853-5799 BLINDS/WINDOWS/DOORS/GLASS American Drapery & Blind P.O. Box 896 Renton, WA 98057 cindy@american-drapery.com P: (888) 232-4832 F: (800) 669-7193 Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103 P: (702) 432-3244 F: (702) 432-3341
BROKERS (REAL ESTATE) Marcus & Millichap 3993 Howard Hughes Pkwy, Ste 300 Las Vegas, NV 89109 jvelazquez1@marcusmillichap.com P: (702) 215-7100 F: (702) 215-7110 Sperry Van Ness 2800 W. Sahara Ave., Ste 1G, Las Vegas, NV 89102 david.baird@svn.com P: (702) 765-6005 The Bentley Group Real Estate Advisors 11920 Southern Highlands Pkwy., #100 Las Vegas, NV 89141 cbentley@thebentleygroup.com P: (702) 855-0440 F: (702) 855-0660 The Sauter Companies 10161 Park Run Dr., Ste. 140 Las Vegas, NV 89145 info@thesautercompanies.com P: (702)383-3383 F: (702)252-0139 CARPET CLEANING/RESTORATION/ DYEING Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #C Las Vegas, NV 89118 P: (702) 798-7100 F: (702) 798-1982 Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV 89102 stevec@universalcarpetcare.com P: (702) 220-9003 F: (702) 220-4818 CLEANING SERVICES (MOLD/ DISASTER) Odor Masters 4616 W. Sahara Avenue #178 Las Vegas, NV 89102 isimon@odormasters.com P: (702) 253-5030 F: (702) 242-9238 COLLECTIONS Clark County Collection Service 6124 W. Sahara Avenue Las Vegas, NV 89146 cccs@mgci.com P: (702) 889-9229 F: (702) 889-9228 Quantum Collections 3224 Civic Center Dr. N. Las Vegas, NV 89030 vince@quantumcollections.com P: (702) 633-8080 F: (702) 619-0667 COUNTY/CITY OFFICES Constable’s Office Las Vegas Township 309 S. Third Street, P.O. Box 552110 Las Vegas, NV 89155 gronaura@co.clark.nv.us P: (702) 455-4099 F: (702) 385-2436 DEVELOPERS (REAL ESTATE) & GENERAL CONTRACTORS Kalb Industries of Nevada Ltd. 5670 Wynn Rd. Las Vegas, NV 89118 rickh@kalblv.com P: (702) 365-5252 F: (702) 365-5257
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KDG, LLC The Kelly Design Group 6285 McLeod Drive No. 2 Las Vegas, NV 89120 P: (702) 597-1166 F: (702) 597-1133 ENERGY EFFICIENCY EnergySeal Inc. 10040 W. Cheyenne #170-41 Las Vegas, NV 89129 energysealinc.yahoo.com P: (586) 615-1552 F: (707) 864-3132 EXERCISE EQUIPMENT Advanced Exercise Equipment 861 South Park Dr. #200 Littleton, CO 80126 sautrey7@aol.com P: (702) 540-2215 F: (303) 996-0063 FIRE AND SAFETY Certified Fire Protection 3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972 Diversified Protection Systems Inc. 6672 Boulder Hwy., Ste.1 Las Vegas, NV 89122 jschulman@dpsi.biz P: (702) 307-3473 F: (702) 307-3472 FLOORING - COVERING/CARPET Criterion Brock, Inc. 1660 Helm Dr. Ste 1000 Las Vegas, NV 89119-3845 jason@brockinteriors.com P: (702) 458-6550 F: (702) 458-6584 Sherwin Williams Floor Covering 7470 S. Dean Martin Drive, #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895-8887 F: (702) 895-8892 FURNITURE (RENTAL/SALES) CORT Furniture Rental 6625 Arroyo Springs St. Ste. 130 Las Vegas, NV 89113 tricia.bernard@cort.com P: (702) 822-7368 F: (702) 822-7324 Custom Furniture Rental 273 Martin Luther King Blvd. Las Vegas, NV 89106-4310 gkreamer@customfurniturerental.com P: (702) 384-6996 F: (702) 384-8904 HVAC Fire-N-Ice Heating & Air Conditioning 2912 S. Highland Dr., Ste E Las Vegas, NV 89109 fire-n-icehvac@earthlink.net P: (702) 395-0071 F: (702) 395-0253 INSURANCE CIBA Insurance Services 655 N. Central Ave., Ste. 2100 Glendale, CA 91203 mmarino@cibaservices.com P: (818) 638-8525 F: (818) 638-8551 Kaercher & Associates Insurance Brokerage 2500 N. Buffalo Dr., Ste. 230 Las Vegas, NV 89128 P: (702) 384-2813 F: (702) 304-7860
NOVEMBER DECEMBER 2008
Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111 P: (801) 994-0237 F: (801) 521-4452 Western Risk Insurance 3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV 89146 susan@westernrisk.com P: (702) 368-4217 F: (702) 368-4219 KEY CONTROL/ACCESS MANAGEMENT HandyTrac, Inc. 510 Staghorn Ct. Alpharetta, GA 30004 eoverhage@handytrac.com P: (678) 990-2305 F: (678) 990-2311 LANDSCAPING CEDCO Landscape Inc. 7210 Placid Street Las Vegas, NV 89119 DSamaniego@cedcoinc.com P: (702) 361-6550 F: (702) 361-8281 Superior Arbor Solutions 4330 W. Desert Inn Rd., Ste. O Las Vegas, NV 89102 awhitaker@sastree.com P: (702) 544-6474 F: (702) 876-1807 MAINTENANCE SUPPLIES HD Supply 320 Lava Beds Way Las Vegas , NV 89031 Max.G.Christie@hdsupply.com, ty.kilpatrick@hdsupply.com P: (702) 917-5746 F: (702) 622-7222 Johnstone Supply 2314 S. Western Ave. Las Vegas , NV 89102 P: (702) 387-6940 F: (702) 387-7866 Wilmar 4119 Bola Drive North Las Vegas, NV 89032 bcrofford@wilmar.com P: (702) 296-0664 F: (702) 643-5948 MEDIA Las Vegas Review-Journal 1111 W. Bonanza Rd. Las Vegas, NV 89106 cdejesus@reviewjournal.com P: (702) 383-0346 F: (702) 383-0246
OFFICE SUPPLIES Advance Office & Janitorial Supplies 3261 S Highland, Ste. 603 Las Vegas, NV 89109 lisaburchard@advanceoffice.com P: (702) 735-0213 F: (702) 735-0147
PERSONNEL STAFFING Azuma Leasing 2905 San Gabriel #218 Miami, FL 78705 Clint@azuma.com P: (800) 707-1188
TELECOMMUNICATIONS Cox Communications 121 S. Martin Luther King Blvd. Las Vegas, NV 89106 Nick.kendle@cox.com P: (702) 384-8084 F: (702) 545-2375
PAINT (SALES/SERVICE) Dunn-Edwards Paints 4300 E. Tropicana Ave Las Vegas, NV 89121 sharon.brenner@dunnedwards.com P: (702) 845-7539 F: (702) 243-8131
PLUMBING (SUPPLY & SERVICE) Roto Rooter Services Co. Inc 3441 Precision Drive Las Vegas, NV 89032 ryan.rich@rrsc.com P: (702) 646-5273 F: (702) 646-8053
TENANT SCREENING First Advantage SafeRent, Inc. 7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 tsedminik@fadvsaferent.com P: (702) 839-1736 F: (702) 839-1738
Empire Community Painting 2756 N. Green Valley Pkwy., Ste. 149 dwhitaker@empirepainting.com P: (888) 278-8200 F: (702) 939-9940
POOL FURNITURE Sundrella Casual Furniture 2740 W. Deer Valley Rd. Phoenix, AZ 85027 kreiha@cox.net P: (702) 369-0878
TOWING AA Action Towing 3035 Westwood Dr. Las Vegas, NV 89109 bobbyhowell@actiontowing.net P: (702) 737-9100 F: (702) 737-8567
Total Patio Accessories 3275 S. Jones Blvd., Ste 106 Las Vegas, NV 89146 admin@tpa-lasvegas.com P: (702) 309-4198 F: (702) 974-0893
Quality Towing 2201 N. Commerce Street North Las Vegas, NV 89030 jsawin@unitedroadtowing.com P: (702) 649-5711 F: (702) 633-4447
ROOFING PRS-Professional Roofing Services 6351 S. Hinson, Ste. O&P Las Vegas, NV 89118 tammy@prsofnevada.us P: (702) 796-7663 F: (702) 765-7663
WEB DESIGN ABBA Web Design 8101 Mountain Forest Ct. Las Vegas, NV 89129 jan@abbainc.com P: (702) 648-0767 F: (702) 648-1032
F & A Painting, Inc. 4335 W. Post Rd. Las Vegas, NV 89118 fapainting@aol.com P: (702) 914-2676 F: (702) 914-5713 Frazee Paints 5280 S Valley View Blvd. Las Vegas, NV 89118 rgreensfelder@frazee.com P: (702) 895-9800 F: (702) 597-5200 Liberty West Painting 2550 E. Desert Inn, Box 496 Las Vegas, NV 89121 P: (702) 366-0509 F: (702) 949-1936 PPG Pittsburg Paints 5475 S Valley View Las Vegas, NV 89118 sbennecke@cox.net P: (702) 736-2929 F: (702) 736-3151 Sherwin Williams Paint 7470 S. Dean Martin Drive. #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895-8887 F: (702) 895-8892
SECURITY DEPOSIT ALTERNATIVES Sure Deposit 293 Eisenhower Pkwy., Ste 320 Livingston, NJ 07039-1783 brian@suredeposit.com j.carl@suredposit.com sheila@suredeposit.com marisa@suredeposit.com P: (973) 992-8440 F: (973) 992-8770
Southern NV Multi-Housing Association - Forms & Publications
ITEM
PKG. OF
MBR PRICE
NON-MBR
5-Day Pay or Quit*** 5-Day Notice Breach of Contract*** 5-Day Unlawful Detainer*** 3-Day Nuisance*** 30-Day No Cause Termination*** 30-Day Notice to Change Terms*** Abandonment*** Security Deposit Disposition Community Inspection*** Notice to Vacate*** Roommate Relinquishment*** Application to Rent Lease*** (Members Only) Lease Renewal***(Members Only) Move-In Inventory & Condition*** 2007 Salary Survey Landlord/Tenant Law Handbook (Members Only) Affidavit of Complaint Instructions to the Constable Order of Summary Eviction
25 25 25 25 25 25 25 25 30 25 25 50 12 25 25 1 1
10.50 10.50 10.50 10.50 10.50 10.50 Download Download 10.50 10.25 Download 14.75 19.95 10.25 14.75 49.95 129.00 Download Download Download
15.50 15.50 15.50 15.50 15.50 15.50 15.50 15.50 15.50 15.50 15.50 NO SALE NO SALE 15.50 19.75 9 9.95 NO SALE Available at Courthouse Available at Courthouse Available at Courthouse
D ELIVERY CHARGE - $10.00 per delivery or $20.00 for COD orders. *** 3 part carbonless paper PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
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