The Seven Habits of Highly Effective Budgeters by Nevada State Apartment Association

SEPTEMBER | OCTOBER 2012

A Magazine for Nevada’s MulƟ-Housing Industry

IN THIS ISSUE News & Updates 4 Executive Director’s Message 13 Upcoming Events: October | November 2012 18 Platinum Sponsors Spotlight:

7785 West Sahara Avenue, Suite #100, Las Vegas, NV 89117 T: 702-436-7662 • F: 702-446-8445 Email: nsaa@nvsaa.org • Web Site: nvsaa.org Executive Director: Michael Fazio, mfazio@nvsaa.org Executive Assistant: Aysha Park, apark@nvsaa.org

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NSAA 2012 Committee Sign Up Products & Services Guide

WHO WE ARE The Nevada State Apartment Association (NSAA) is a non-profit organization that provides the local multi-housing industry with legislative support, education and community outreach to benefit our membership and the community. The NSAA is devoted to supporting the diversity, integrity and ever-changing environment of the multi-family industry. We are devoted to you.

Feature Articles 6 The Seven Habits of Highly Eﬀective Budgeters 11 Will Tax Breaks for Goliath Carry Reno? 14 The Tale of Two Cities: Very Similar, Yet Very Diﬀerent

WHY WE EXIST The Nevada State Apartment Association exists to support the multi-housing industry and its professionals with proactive legislative eﬀorts, by promoting career development through education and by oﬀering entertaining social opportunities. The NSAA also strives to promote the highest level of professionalism with established standards and practices throughout every segment of the multi-family industry, including management, marketing, maintenance and suppliers. Bottom line… we exist for you, because of you.

NSAA 2012 Board of Directors Director 2011-2012 President Paula Lane ........................... (702) 362-6444 Rhonda Sikes ....................... (702) 438-7678 Avion at Sunrise Mountain Pinnacle, a Family of Companies Director President Elect Lizza Castro .......................... (702) 436-9293 Debi O’Keefe....................... (702) 436-9293 MAXX Properties Prime Residential

Platinum Sponsors:

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Director Treasurer/Past President Bret Holmes ......................... (702) 699-9261 Robert Segura ...................... (702) 649-5711 Quality Towing Advanced Management Group Director Secretary Susan Bauman ..................... (702) 368-4217 Daniel Turkin........................ (702) 523-8788 Gillespie Properties Western Risk Insurance Director Director Eric Newmark ...................... (702) 952-9321 Suzanne Richter ................... (775) 329-3528 Apartment Guide (Reno) Karsaz Law

• • • • •

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NEW Property Members

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• • • • • • • • •

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Sunset Terrace Teddy The View The Waterford Apartments (Reno) Timberlake Apartments Virginia Lake Townhomes Waterstone At Kiley Ranch (Reno) Willowbrook Apartments Wyandotte

NEW Vendor Members Executive Assistant Executive Director Michael Fazio....................... (702) 436-7662 Aysha Park ........................... (702) 436-7662 Nevada State Apartment Association (NSAA) Nevada State Apartment Association (NSAA)

SEPTEMBER | OCTOBER 2012

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Community Controls Diversified Protection Systems Green Living Services Las Vegas Banner Factory

EXECUTIVE DIRECTOR’SMESSAGE By NSAA Executive Director Michael Fazio

Apartment Insight Committee: Michael Fazio Nevada State Apartment Association Aysha Park Nevada State Apartment Association Cover art courtesy of Michael Fazio

For Advertising Information, Contact:

Dani Gorden 801.746.4003 dani@thenewslinkgroup.com

Providing Great Customer Service is Critical in Our Industry This issue I want to switch it up and talk about something I feel is fading FAST in the world, customer service. Great customer service is such an integral part of our job(s) and should not be seen as an extension of it. A property’s most vital asset is its customers, or in our case … residents. Without them, we could not exist in our business. When we satisfy our residents, they not only help us grow by continuing to rent from us, but recommend us to friends and associates. On the flip side, with our MANY vendor members, just change the word resident to property personnel. The practice of customer service should be as present at the leasing office as it is in any other sales environment.

Apartment Insight is published by the Nevada State Apartment Association.

Here are the “Ten Commandments” of Customer Service:

Apartment Insight is the oﬃcial trade publication of the Nevada State Apartment Association, a professional association of multi-housing professionals and industry partners.

Know who is boss. You are in business to service customer / resident needs, and you can only do that if you know what it is your customers / residents want. When you truly listen to your customers / residents, they let you know what they want and how you can provide good service. Never forget … the customers / residents pay your salary and make your job possible.

The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situation being considered. The publisher disclaims any liability for published articles. Advertising Policy: Nevada State Apartment Association accepts no responsibility for unsolicited materials. Adverti sements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of NSAA, it is the policy of the NSAA, its oﬃcers and Board of Directors, not to endorse any products or services.

Be a good listener. Take the time to identify customers / residents needs by asking questions and concentrating on what the customers / residents are really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what the customers / resident s want. Do you know what three things are most important to your customers / residents? Effective listening and undivided attention are particularly important in your sales office where there is a great danger of preoccupation - looking around to see to whom else we could be selling / prospecting to. Identify and anticipate needs. Customers / residents don’t buy products or services. They buy good feelings and solutions to their problems (or a really big apartment with low rent and at an A+ community!). Most customer / resident needs are emotional rather than logical. The more you know your customers / residents, the better you become at anticipating their needs. Communicate regularly so you are aware of potential problems or upcoming needs. Make everyone feel important and appreciated. Treat everyone as individuals. Always use their name and find ways to compliment them, but be sincere. People value sincerity. It creates good feeling and trust. Think about ways to generate good feelings about doing business with you. Customers / residents are very sensitive and know whether or not you really care about them. Thank them every time you get a chance.

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Give more than expected. Since the future of all businesses lies in keeping customers / residents happy, think of ways to elevate yourself above the competition. Consider the following: • What can you give customers / residents that they cannot get elsewhere? • What can you do to follow-up and thank people even when they don’t buy? • What can you give customers / residents that is totally unexpected?

In your leasing offices be sure that your body language conveys sincerity. Your words and actions should be congruent. Help customers / residents understand systems. Your property or organization may have the world’s best systems for getting things done, but if customers / residents don’t understand them, they can get confused, impatient and angry. Take time to explain how your systems work and how they simplify transactions. Be careful that your systems don’t reduce the human element of your organization.

Get regular feedback. Encourage and welcome suggestions about how you could improve. There are several ways in which you can find out what customers / residents think and feel about your services. • Listen carefully to what they say. • Check back regularly to see how things are going. • Provide a method that invites constructive criticism, comments and suggestions.

Appreciate the power of “Yes.” Always look for ways to help your customers / residents. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business with you easy. Always do what you say you are going to do. Know how to apologize. When something goes wrong, sincerely apologize. It’s easy and customers / residents like it. The customers / residents may not always be right (ugh, residents seem to always be wrong), but the customers / residents must always win (or feel like they have won). Deal with problems immediately and let customers / residents know what you have done. Make it simple for customers / residents to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if customers / residents are having a bad day, go out of your way to make them feel comfortable.

Service

Treat employees well. Employees are your internal customers / residents and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your employees with respect and chances are they will have a higher regard for customers / residents. Appreciation stems from the top. Treating customers, residents and employees well is equally important.

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The Seven Habits of Highly Effective Budgeters Strategies to create an effective – and accurate – annual budget SOURCE: Lauren Boston, National Apartment Association

It’s hard enough to budget the correct amount of money for Christmas gifts, let alone for an entire operating year in the multifamily housing industry.

deliver the revenue promised to the owner at the start of the year. At the end of the day, if the owner isn’t happy, nobody is happy.

While it may not be a major crisis if the Justin Bieber poster you promised your daughter for her bedroom wall is 5 percent more expensive than you anticipated, it is a serious problem if a community’s budget goes over by that amount—potentially putting your company more than $1 million in the red.

Following are tips and strategies that Nick Alicastro, Vice President of Business Development for Western National Property Management, uses to create an effective annual budget. 1. Start Early. In early spring, Alicastro’s Irvine, Calif.based team, which manages 24,000 units, begins the budgeting process for the coming year. The capital expense team, regional managers and vice presidents tour every community to determine the upcoming or immediate needs from a capital perspective. Additionally, every apartment is walked by the onsite team and regional

Consequently, it is imperative that apartment management companies have a firm grasp on the budgeting process and

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manager, who evaluate the condition of the flooring, appliances, counter surfaces, cabinets and A/C units.

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The purpose, Alicastro says, is to obtain an accurate assessment of each apartment home in order to determine probable turnover costs. An extensive exterior review of each community is conducted to identify additional deficiencies. After such assessments are complete, Alicastro’s team determines the capital dollars needed for each community during the next five years. “The process is with much thought and provides an exceptionally accurate idea of the condition of each occupied apartment as well as a full understanding of short-term and long-term capital needs,” says Alicastro. “The necessity of providing ownership with an accurate representation of anticipated cash f low in the short and long term is crucial to the approval and completion of the anticipated capital projects. Accurate findings and estimations will give the owner the ability to make decisions now that may impact cash f low and distributions in the future. At the end of the day that’s what they care about—a consistent and accurate projection of returns and cash f low, with very few surprises.”

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2. Do Your Research. After all buildings are walked, the team collects and solidifies hard bids from vendors, suppliers, contractors and service providers for items that need to be addressed in the coming year. Alicastro says companies should not assume a project or service will be priced the same the following year.

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At the end of the summer, the team begins to load current-year operating numbers. At this point, a great deal of time is spent forecasting the balance for the rest of the year, and by October, a precise picture of the financial situation for the remaining months is evident.

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“It’s imperative that we accurately express year-over-year revenue growth assumptions to our owner,” Alicastro says. “If a management company under- or over-projects current-year performance, the year-over-year figures are not accurate and mean less to the owner.” Specializing in interior and exterior paint, pool decking, carpentry, drywall, stucco, unit renovations, clubhouse renovations, patio and landing waterproofing/resurfacing, structural rebuilds, cabinet and countertop resurfacing.

3. Understand Your Market. During the budgeting process for the future year, Alicastro’s team relies on economic indicators, such as housing starts, new multifamily development and renovations on existing multifamily communities, employment statistics and new industrial and retail construction. Western National also hires economic consultants who use a variety of macro and micro metrics to determine growth expectations for the coming year.

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Alicastro says it is also important to network with industry partners to develop relationships and understand their current and future projects. “A property management company must know the conditions of current markets and consider other competing communities’ current and future goals or plans to enhance their

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SEVEN HABITS | continued on page 8 SEPTEMBER | OCTOBER 2012

commissions and health insurance,” Alicastro says. “All deviations should be understood and explained to ownership. It may look like you are asking for a 20 percent increase in payroll, when in reality you had an open position or positions that are creating a false sense of savings.”

SEVEN HABITS | continued from page 7

own communities,” Alicastro says. “A new lease-up or a change in leasing velocity within the market could substantially reduce a community’s revenue.”

More Eyes — More Accurate. Once the team has reviewed a plethora of reports that compare the portfolio’s communities and created an accurate forecast, the proposed budget is sent to the regional vice president followed by the vice president and president. Ownership gives final approval by the end of November. 4. Pick up the Phone. When determining the coming year’s budget, Alicastro says his team thoroughly investigates property tax f luctuations, anticipated property insurance costs, salary adjustments and utility increases. Western National personally contacts the utilit y companies to determine what increases may be anticipated for the upcoming year. “A commonly known mistake is to calculate a 3 percent inflationary cost against actual numbers, however, it generally doesn’t reflect true numbers,” he says.

To avoid major budget discrepancies, A licastro says the company has an internal analyst whose sole responsibility is reviewing utilities, normalizing them and projecting costs for the following year.

5. Sometimes, You Can’t Cut Corners. When considering total operating expenses, Alicastro says payroll, insurance, utilities and taxes are cost-drivers that may impact future needs of the community. “These are fairly consistent numbers that don’t deviate very much year-to-year and aren’t areas where you’re going to save a great deal of money,” he says. “There’s very little mobility up or down.”

“That may not seem like a big deviation, but when you’re dealing with a $20 million to $40 million business, 1 percent makes a big difference,” he says.

6. Be Realistic and Hit Your Target. If Western National Property Management is 1 percent or 2 percent under or over its budget each year, Alicastro says the team may not have done enough accurate homework.

While his team never wants to exceed budget, Alicastro says that if his company is significantly under budget, they risk being accused by their owners of “sandbagging” their numbers or being incompetent property managers.

However, Alicastro says a careful review of these line items sometimes can yield gains. Changing insurance companies or coverage, reducing staf f, combining staf f w it h ot her communities, negotiating a new term with utility companies, implementing green solutions and appealing property taxes are ways in which favorable savings may be obtained.

“A good explanation should be prepared for any variance at the end of the fiscal year to create an operating budget that is aggressive but attainable,” he says. 7. More Eyes — More Accurate. Once the team has reviewed a plethora of reports that compare the portfolio’s communities and created an accurate forecast, Alicastro says the proposed budget is sent to the regional vice president followed by the vice president and president. Ownership gives final approval by the end of November.

Alicastro says with proper research, insurance and taxes are easy to accurately budget. Payroll isn’t difficult, either, because Western National Property Management budgets for base payroll, overtime, commissions, renewals, health insurance, taxes and workers’ compensation.

Just in time to start worrying about holiday presents. When budgeting for payroll, Alicastro’s team reviews last year’s approved budget and compares it to the new proposed budget. He says there should only be a modest increase based on the market-rate salary increase, assuming no change in the number of employees budgeted for that community.

Sources: units Magazine, which units is a full-color trade publication featuring news and newsmakers in the multifamily housing industry. Features include interviews of members who are movers and shakers in the industry, profiles of cutting-edge firms and properties, and topical articles covering every aspect of residential property management and ownership. units serves as the perfect arena to learn about what’s going on in the multifamily housing industry and is a great resource to keep on your bookshelf.

“Usually, large year-over-year (actual versus budget) variances reflect open positions in the previous year that could negatively offset the year-over-year numbers, in addition to overtime,

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It does seem that Reno subsidizing Apple – a company worth $623 billion – is akin to asking David to carry Goliath on his shoulders, when in actuality this deal seems to beg the question will these massive tax breaks allow Goliath to carry Reno? What does this deal bring to Reno? The Reno Gazette Journal says the Apple deal is expected to result in a grand total of 41 new full-time jobs to the region (not counting construction jobs to build the new facilities, which could exceed 200 revolving jobs). These are high paying jobs, beginning in the high $70,000-a-year range but this isn’t exactly the second coming of adding a significant amount of population to the largest city north of Las Vegas. Reno needs MORE jobs added than just Apple’s paltry 41. Officials said they “fast tracked” the Apple deal – without any significant public input – on the theory that if Reno didn’t grab the deal, another municipality would. This means Reno could have lost out on a “oncein-a-lifetime” deal with the most recognized company in the world.

SPECIAL REPORT:

Will Tax Breaks for Goliath Carry Reno?

Taxes, Taxes, Taxes A new report by the National Employment Law Association blames unsound and irresponsible business tax breaks for weakening state unemploy ment compensation reserves around the country.

SOURCE: Excerpts taken from Patricia Barnes Blog Named “When The Abuser Goes To Work”

Reno recently approved $73 million in municipal tax breaks to insure that Apple, the wealthiest corporation in the world, locates a data center there to house its rapidly expanding cloud computing service. When combined with state tax cuts, Apple will receive about com $89 million in breaks over the next 10 years – or a 79 percent millio reduction in its tax burden that will include an effective sales tax rate of less than 1 percent. Meanwhile, Reno recently slashed its fire and police Meanw services because of budgetary woes. Libraries seem to be servi closed more than they are open and once thriving casinos close and storefronts now feature seedy adult bookstores, lingerie boutiques and tattoo parlors. The city, along ling with the rest of Nevada, ranks at or near the bottom wi of just about every national health and education o assessment. So, who is carrying who here? SEPTEMBER | OCTOBER 2012

NELA says 30 states were forced to borrow money f rom t he federa l gover nment bec ause t hey had wea kened t heir unemployment insurance trust fund pool by providing ill-advised and unnecessary tax breaks to business. These states will have to pay back nearly $1 billion by t he end of September for federa l funds borrowed to cover unemployment insurance. Something tells me, this will not happen in a lot of locations. “A decade of tax giveaways when the economy was far more robust left most states’ unemployment trust funds depleted of reserves and woefully unprepared for even a modest downturn,” said NEL A Director Christine Owens. “Business lobbyists and their legislative allies engage in a cynical sleight of hand in trying to pin TAX BREAKS | continued on page 12

TAX BREAKS | continued from page 11

the blame for the unemployment funding shortfall and borrowing on unemployed workers, when the real cause is irresponsible financing policies leading up to the most severe downturn since the Great Depression.”

Taxpayers too are paying the price for the unwise business tax breaks. NELA estimates that states have paid $3 billion in interest and penalties on what they’ve borrowed to pay unemployment benefits. According to the NELA report, Nevada, which has among the

Reno, which, after-all, is a gambling town, seems to be hoping that the Apple data center will magically attract high tech industries to the region, bringing jobs and prosperity. A sucker bet? Not for Apple. For Reno? This remains to be seen and the anticipation of it all has been taxing Reno all along! Between 1995 and 2005, NELA reports, 31 states reduced employer contribution rates by at least one fifth, causing the nation’s average employer contribution rate over the decade to fall to its lowest point in the program’s 75 year history. NELA reports that at least ten states with a shortfall in their unemployment reserves are now penalizing workers by passing legislation to reduce the number of weeks of benefits available to unemployed workers, severely restricting eligibility for benefits, or imposing measures designed to discourage people from filing UI claims.

highest unemployment rates in the nation, borrowed $832 million from the federal government to pay unemployment benefits. Reno, which, after-all, is a gambling town, seems to be hoping that the Apple data center will magically attract high tech industries to the region, bringing jobs and prosperity. A sucker bet? Not for Apple. For Reno? This remains to be seen and the anticipation of it all has been taxing Reno all along!

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The Tale of Two Cities: Very Similar, Yet Very Different Two of the HOTTEST markets in 2006, Las Vegas and Orlando, have seen similar results but just like their distance they are far apart SOURCE: ALN Data Systems; Theron Patrick

While it seems odd to compare two cities separated by so much distance, this story compares two of the hottest multifamily successes and failures over the past decade … Las Vegas, Nevada and Orlando, Florida. On paper, both cities look the same. As you will see, if you dig a little deeper, Las Vegas still has a ways to go to fight out of its multifamily housing depression. Investors are returning to Sin City, how their investments pan out remains to be seen. We are optimistic; this optimism MUST come with certain “concessions” (or elimination of them) as you will see. This is one area Las Vegas could learn from Orlando. When talking about Las Vegas it’s easy to slip into using gambling metaphors and let’s face it, the Las Vegas multifamily market has been on a bad streak since peaking in mid-2006. Back then occupancy rates were just a tad under 96% and rental rates were in

the $840 range per unit. Jump ahead 6 years and occupancy rates have been hovering in the 90.5% range with nary a budge in the last 2 years and rental rates are in the $715 per unit range. However, even bad streaks must come to an end. Certainly at face value the trends don’t look good but if you dig a little deeper there are a few signs that relatively better times are ahead. It’s no surprise to anyone that fundamentally tourism drives the Las Vegas market. Though obviously targeting different demographics, Las Vegas is in many ways like the Orlando market. Both are similarly sized markets: Las Vegas at around 138,000 multifamily units and Orlando at around 158,000 units. In 2006 the Orlando market was also in the 96% occupancy range and average rentals

TALE OF TWO CITIES | continued on page 16 www.nvsaa.org

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TALE OF TWO CITIES | continued from page 14

rates were in the $860 per unit range. Both the Orlando market and the Las Vegas market dipped down into the 88% range in Occupancy during the downturn yet the Orlando market has finally gotten prices back up to the $860 range while rental rates in Las Vegas continued to free-fall. How was Orlando able to recover pricing by now while Las Vegas did not? For one, the “shadow market” of homes available for rent in Las Vegas could have had more of an effect on rental rates than in Orlando. From “peak to trough” in the last recession, prices in Las Vegas

people employed in the Las Vegas Metro area, which is about the same number that were employed in 2006. In Orlando, there were almost 1,040,000 people employed in mid-2012 – again about the same number as in mid-2006. So, while the Las Vegas labor pool has increased more percentagewise in the last 6 years, the net number of employed people is about the same in each market as it was in 2006. To use another gaming metaphor, you play the hand you are dealt. The Las Vegas residential market is a long way from recovery. I have seen economist write that is may take 20 years for residential prices to match their pre-recession levels though I

properties stopped offering concessions or lowered them. In 2006 only 21% of properties offered a concession in Las Vegas, and these would primarily have been lease-up properties. By the summer PDF Version of this Article 7 of 2009 the number of properties offering concessions crossed the 70% mark and has been in the range pretty much since then. T her e a r e 2 w ay s to r a i se r e venue: through occupancy gains or through rent increases. Occupancy in Las Vegas has been stagnant the last several quarters but the bottom line is that for the last 2 years occupancy upancy has not only dipped below 90% % in one month (Januaryy

As of June 2012, the unemployment rate was 8.7% in Orlando while in Las Vegas it is 12.1%, still one of the highest rates in the country. dropped 59% while in Orlando the prices only dropped 46%. However, according to real estate search site Trulia.com both markets (as of November 2011) ranked in the top ten markets in the country for out of area searches. The employment picture in Orlando is a bit better as well. As of June 2012, the unemployment rate was 8.7% in Orlando while in Las Vegas it is 12.1%, still one of the highest rates in the country. However, looking a bit deeper at the employment numbers, in June there were about 860,000

am a bit more optimistic than that. However, there is no reason for the multifamily sector to ride that downward spiral. I think one of the reasons Las Vegas rental prices have stayed depressed is because owners and managers may have become too accustomed to rental concessions.

2011) but prices are not even where they were in 2010. There has been virtually no new grow th in multifamily supply in the last 3 years. Even though we are currently tracking 13 projects only 2 are currently active and those are both senior communities.

Currently, over 70% of properties in Las Vegas offer some type of rental concession. In Orlando that figure is 34%. At one time in Orlando, up to 55% of properties were offering concessions. But, as occupancy sta r ted creeping up more a nd more

To use my gaming metaphor, sometimes you make your own luck. Las Vegas isn’t Orlando but I think it’s time that the Las Vegas market can start thinking about lowering concessions and increasing net revenue.

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sit on committees, obtain board of director positions and oftentimes hold executive seats. We believe in getting to know our clients, their industry and how we can benefit them. For the convenience of our clients, we offer insurance products from worldwide markets, counsel to select carriers who can best suit their needs and provide an in-house claim service. We take very seriously the relationship trusted with us, and our agency standard is excellence. Whatever insurance coverage needed, our team of professionals will be happy to assist. Please contact us about our no cost, no obligation review and comparison of current coverage.

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Sherwin Williams Since its founding by Henry Sherwin and Edward Williams in 1866, The Sherwin-Williams Company has not only grown to be the largest producer of paints and coatings in the United States, but is among the largest producers in the world. For more than 135 years, we have been determined to lead our industry, to manufacture and market innovative products of superior quality, to operate a safe, clean and friendly workplace, to observe the highest ethical standards in business conduct and to reward our investors. The pursuit of excellence is a commitment, not an achievement. This commitment is a vital part of the Sherwin-Williams culture. It is a pledge that joins every Sherwin-Williams employee together in service to our customers and shareholders. The Center of Excellence, which opened in the spring 2004, is a living archive in support of excellence — paying tribute to our past, showcasing the present and providing inspiration for the future.

Sherwin Williams is your single-source supplier for all the solutions that make your job easier. • A wide range of high-performance coating systems for walls, floors, roofs and concrete surfaces. • The most “green” coating solutions from zero to low VOC, minimal odor paints and mildew and stain resistant finishes. • Heavy-duty floor coatings and decorative systems including terrazzo. • Wallcovering collections are available in popular styles and colors. • From carpet and vinyl to tile and ceramic, a wide selection of flooring is available with fast, professional installation. • Color design services to help create beautifully coordinated schemes to satisfy your residents or add a splash of color to units for a bold point of differentiation. Exterior photo

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• •

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imaging provides a range of color options to enhance curb appeal and takes the guesswork out of color selection. Applicators, tools and equipment to get the job done right. Exclusive Sher-Color™ computerized color matching for quick, accurate matches in any sheen. Formulas archived for 6 years for color consistency. We provide fast, local service and onsite assistance. Products are readily available at Sherwin-Williams stores every day. Competitive uniform pricing and online ordering. Centralized account management and national account teams offer customized solutions that can help standardize purchases, stabilize costs, simplify processes and maximize supply chain efficiencies.

Don’t wait any longer … contact us today! For additional information on Sherwin Williams paints please contact Rob Groucutt (702.325.8795) or Jason Lewis (702.349.3613). For additional information on Sherwin Williams f loorcovering please contact OmarRafidi or Matt Scarlett at 702.895.8887 or swrep6538@sherwin.com.

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3225 E. Post Rd. Las Vegas, NV 89120 702.458.8600 702.458.8765 [f ]

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NSAA 2013 COMMITTEE ROSTER NOW SOLICITING VOLUNTEERS for NSAA’s 2013 COMMITTEES

Member parƟcipaƟon is vital to the growth of our industry. NSAA commiƩees are the perfect venue to meet with your colleagues and exchange ideas.

Member participation is vital to the growth of our industry. NSAA committees are the perfect venue to meet with your colleagues and exchange ideas. You can help contribute to our association’s objectives by volunteering to serve on a committee. To sign up for one or more of the following committees, call the NSAA at 702.446.8445. Or you can e-mail the Board Liaison or Committee Chair listed with your contact information and which committee or committees you would like to join.

You can become part of our important work by volunteering to serve on a commiƩee. To sign up for one or more of the following commiƩees, simply fill out the form below and fax back to NSAA at 702.446.8445 or e-mail us at nsaa@nvsaa.org with your contact informaƟon and which commiƩee(s) you would like to join.

________ Bowling

________ Community Outreach

________ Dinner MeeƟng

________ EducaƟon

________ Golf

________ Jewel Awards

________ LegislaƟve

________ Maintenance Mania

________ Market Trends

________ Membership / IROC

________ Poker

________ Public RelaƟons

________ Reverse Trade Show

SPECIALIZING IN PROPERTY MANAGEMENT - LITIGATION - TRANSACTIONAL - RISK MANAGEMENT

- EMPLOYMENT - FAIR HOUSING - EVICTIONS

EXPERTISE IN UNLAWFUL DETAINER ACTIONS - FAILURE TO PAY, BREACH OF COVENANTS, NO-CAUSE, HOLDOVER TENANCY & NUISANCE - EVICTIONS FOR SINGLE FAMILY AND MULTIFAMILY HOMES - SERVICES CURTAILED TO FIT OUR CLIENTS’ NEEDS

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Name: ____________________________________________ Company: _________________________________________ Telephone Number: _________________________________ Fax Number: _______________________________________ * E-Mail Address: ___________________________________

- ECONOMICAL - EXPERIENCED - EFFECTIVE * ALL commiƩee correspondence is done through e-mail. To be part of a commiƩee, you and / or your company must be an NSAA member.

702.952.9321 www.karsaz-law.com info@karsaz-law.com

SEPTEMBER | OCTOBER 2012

For informaƟon regarding the NSAA website, arƟcles which appear on the website and adverƟsing on the website please contact Michael Fazio at 702.436.7662.

BENEFITS OF

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Advertising in your associationâ&#x20AC;&#x2122;s trade journal is a solid approach to business development. In fact, a recent survey done via the PPA called The Essential Medium, found B2B publications â&#x20AC;&#x201D; such as Apartment Insight, to be the number one information source within any given industry when compared to other media. In the survey, respondents were asked whether they agreed or disagreed with a series of attitude statements and the PPA compiled the data, resulting in the percentages. Verbatim responses were collected by the survey, which are added to exemplify the points. Here are a few excerpts: Business publications are rated the first choice for staying in touch with whatâ&#x20AC;&#x2122;s going on in their sector by 61% percent of decision makers. â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘

â&#x20AC;&#x153;If I didnâ&#x20AC;&#x2122;t read them I wouldnâ&#x20AC;&#x2122;t know whatâ&#x20AC;&#x2122;s going on.â&#x20AC;? 71% of decision makers believe that B2B magazines are essential reading. â&#x20AC;&#x153;I would be lost without my business publications.â&#x20AC;? 83% of managers would recommend to people starting a career in their sector to read the business publications. â&#x20AC;˘ â&#x20AC;&#x153;With the information we gather from the publications, we can determine if we are on the right track or if we need to change direction.â&#x20AC;? â&#x20AC;˘ Essential? Apparently!

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PRODUCTS & SERVICES GUIDE LAS VEGAS A/C SALES SUPPLIES & PARTS ARS / Rescue Rooter 6275 South Pioneer Way Las Vegas, NV 89113 bennyd@ars.com P: (702) 262-2222 F: (702) 446-0307 MSI HVAC 3480 Birtcher Dr. Las Vegas, NV 89118 bbilliu@msihvac.com P: (702) 217-5042

F: (888) 841-5254

ADVERTISING Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120 cvail@apartmentfinder.com P: (702) 604-2351 F: (702) 798-8311 Apartment Guide (Las Vegas) 8298 South Arville Street Suite #104 Las Vegas, NV 89139 rdetagle@apartmentguide.com P: (702) 939-1494 F: (702) 939-1551 Apartments.com 175 W. Jackson Blvd., 8th floor Chicago, IL 60604 ltimko@apartments.com P: (312) 601-5391 F: (312) 601-6256 For Rent Media Solutions (Las Vegas) 5740 S. Arville St., Ste 209 Las Vegas, NV 89118 debra.peterson@forrent.com P: (702) 255-3700 F: (702) 255-4901 Move.com 30700 Russell Ranch Rd. Westlake Village, CA 91362 P: (805) 557-2300 F: (480) 556-4623 Simply Apartments 1176 Center Point Drive Henderson, NV 89074 john@simplyapartments.com P: (702) 567-2411 F: (702) 567-2611 ALARM SYSTEMS AND SERVICES Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972 TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001 APPLIANCES SALES/RENTAL/PARTS/REPAIR Ferguson Enterprise 501 Parkson Road Henderson, NV 89011 chris.williams@ferguson.com P: (702) 564-2660 F: (702) 564-1329 Lowe’s of Henderson 440 Marks Street Henderson, NV 89014 William.S.Windham@store.lowes.com P: (702) 458-5297 F: (702) 458-6287 Sears Roebuck & Co., dba Sears Commercial 2417 Regency Blvd., Ste 6 Augusta, GA 30904 bret.spears@searshc.com P: (702) 942-3269

SEPTEMBER | OCTOBER 2012

Universal Service & Supply 3605 W. Twain Las Vegas, NV 89103 universalsvc@earthlink.net P: (702) 876-0333 F: (702) 876-5994 ASBESTOS CERTIFICATION REMOVAL Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179 ASPHALT SEAL COATING STRIPING & REPAIRS Aﬀordable Striping & Sealing 5795 South Sandhill Road, Suite F Las Vegas, NV 89120 shondadecker@gmail.com P: (702) 222-9009 F: (702) 248-9605 ATTORNEYS/LEGAL SERVICES Karsaz Law 375 Warm Springs Ave., Ste 104 Las Vegas, NV 89119 ckarsaz@karsaz-law.com P: (702) 952-9321 F: (702) 933-5077 The Faux Law Group 1540 West Warm Springs Rd., Suite #100 Henderson, NV 89014 kmckercher@fauxlaw.com P: (702) 458-5790 F: (702) 458-5794 AWARDS/TROPHIES Awards West 1957 North Decatur Boulevard Las Vegas, NV 89108 awardswestlv@lvcoxmail.com P: (702) 648-1661 F: (702) 648-1602 BACKFLOW TESTING Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972 TSI Total Safety Inc. 9555 Del Webb Blvd Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702)967-0000 F: (702)967-0001 BALCONY REPAIR Nevada Gypsum Floors 3588 South Valley View Boulevard Las Vegas, NV 89103 rick@nvgypsum.com P: (702)871.3330 F: (702) 871-7597 BALLOONS & HELIUM Party USA 800 South Rampart Blvd Las Vegas, NV 89145 curtis@aappusa.com P: (702) 897-7278 F: (702) 992-9915 BLINDS/WINDOWS/DOORS/GLASS Cherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103 P: (702) 432-3244 F: (702) 432-3341 BROCHURES AND FLYERS 702 West 2470 Denholme St. Henderson, NV 89044 troy@702west.com P: (702) 278-8905 F: (702) 202-4513

CARPET CLEANING & EXTRACTION SERVICES Trademark Restoration Services 5980 Topaz St. Las Vegas, NV 89120 info@trs24-7.com P: (702) 435-8241 F: (702) 897-5547 CARPET CLEANING/RESTORATION/DYEING Carpets of America 650 Kresgie Lane Sparks, NV 84431 carpetsofamerica@msn.com P: (775) 358-8080 F: (775) 358-8151 Immaculate Carpet Care 6000 South Eastern Avenue, Suite 9-C Las Vegas, NV 89119 steven4102@yahoo.com P: (702) 433-3373 F: (702) 320-2500 Signature Restoration 801 S. Rancho Dr., Ste E4 Las Vegas, NV 89106 steveamico@signaturerestorationlv.com P: (702) 823-5500 F: (702) 385-6967 Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #C Las Vegas, NV 89118 P: (702) 798-7100 F: (702) 798-1982 Ultimate Choice Carpet Cleaning 4320 West Reno Avenue, Suite I Las Vegas, NV 89118 suhailyr@ultimatechoicerestoration.com P: (702) 515-1485 F: (702) 515-1486

Odor Masters 4616 W. Sahara Avenue #178 Las Vegas, NV 89102 isimon@odormasters.com P: (702) 253-5030 F: (702) 242-9238 ServiceMaster 1st Response 451 Mirror Court, Suite #105 Henderson, NV 89011 smrep1@drylasvegas.com P: (702) 896-4197 F: (702) 896-3559 COLLECTIONS AGENCIES AND SYSTEMS Allied Collection Services 3080 S. Durango Dr., Ste 208 Las Vegas, NV 89117 jmancini@acsnv.com P: (702) 939-8390 F: (702) 944-4062 Clark County Collection Services 8860 West Sunset Rd. Las Vegas, NV 89148 cccs@mgci.com P: (702) 940-5120 F: (702) 365-7927 National Credit Systems, Inc. 1044 South Buchanan Street Gilbert, AZ 85233 jnantista@nationalcreditsystems.com P: (888) 272-8178 F: (206) 339-4983 Rent Collect Global 1010 SE Everett Mall Way., Ste 100 Everett, WA 98208 noah@rentcollectglobal.com P: (888) 313-9662 F: (800) 539-5040

Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV 89102 stevec@universalcarpetcare.com P: (702) 220-9003 F: (702) 220-4818

COMMERCIAL LENDING Paragon Mortgage Corporation 1130 East Missouri Avenue, Suite 204 Phoenix, AZ 85014 jchristine@paragon-mortgage.com P: (602) 266-3865 F: (602) 230-1716

CARPET SALES & INSTALLATION Cloud Carpet One Floor & Home 6555 S. Valley View Blvd., Ste:500 Las Vegas, NV 89118 marshall@cloudcarpet1.com P: (702) 798-0798 F: (702) 798-3928

CONCRETE REPAIR & RESURFACING Precision Concrete Cutting 3191 North Canyon Road Provo, UT 84604 matt@safesidewalks.com P: (801) 830-4060 F: (801) 224-0062

Seamless Flooring LLC 6555 S. Tenaya Way #700 Las Vegas, NV 89113 dave@seamlessflooring.org P: (702) 431-7900 F: (702) 614-4300

CONSTRUCTION MANAGEMENT CONSULTANTS Allana Buick & Bers, Inc. 3002-200 Rigel Avenue Las Vegas, NV 89102 bd@abbae.com P: (702) 321-2085 F: (702) 437-3233

CLEANING SERVICES AE Janitorial Solutions 5269 Burnham Avenue Las Vegas, NV 89119 ialvarez@aejanitorialsolutions.com P: (702) 252-4630 F: (702) 736-8160 Cleaning Resource Services, Inc 6358 Montessori Street Las Vegas, NV 89113 linda@crscsi.com P: (702) 243-6275 F: (702) 256-1523 Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179 CLEANING SERVICES MOLD/DISASTER Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179

Houston Contracting Corp 7643 Arila Beach Ave Las Vegas, NV 89113 dave@houstoncontractingcorp.com P: (702) 966-8900 F: (702) 940-7859 COPIERS IBS Copiers, LLC 4045 S. Buﬀalo Dr., Ste A 101-237 Las Vegas, NV 89147 ibscopiers@gmail.com P: (702) 253-1114 F: (702) 432-8080 COUNTERTOP RESURFACING Get A Grip Las Vegas 9546 Observer St Las Vegas, NV 89123 getagriplasvegas@gmail.com P: (702) 637-4999

COUNTY/CITY OFFICES Constable’s Oﬃce Las Vegas Township 309 S. Third Street, P.O. Box 552110 Las Vegas, NV 89155 gronaura@co.clark.nv.us P: (702) 455-4099 F: (702) 385-2436 CRIME SCENE CLEAN UP Steamatic Total Cleaning & Restoration 2851 Synergy Street North Las Vegas, NV 89030 mesposito@steamaticlv.com P: (702) 633-0383 F: (702) 633-0012 DEVELOPERS REAL ESTATE & GENERAL CONTRACTORS Basch Construction Company 6226 Sandhill Road Las Vegas, NV 89120 mark.baraga@baschco.net P: (702) 314-4545 F: (702) 314-4547 Kalb Industries of Nevada Ltd. 5670 Wynn Rd. Las Vegas, NV 89118 rickh@kalbind.com P: (702) 365-5252 F: (702) 365-5257 DOORS & DOOR/GATE PRODUCTS Western Door and Gate 7725 Commercial Way, Suite #120 Henderson, NV 89011 tom@westerndoorandgate.com P: (702) 839-3600 F: (702) 558-3222 DRYWALL CONTRACTORS Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179 ENVIRONMENTAL CONSULTANTS Dominion Environmental Consultants, Inc 12073 Cardinal Climber Court Las Vegas, NV 89138 bbojda@dominionenv.net P: (702) 368-2700 MSE Environmental 9811 West Charleston Blvd., Ste 2403 Las Vegas, NV 89117 erik@msenational.com P: (702) 255-2457 F: (702) 953-0286 EXERCISE EQUIPMENT Advanced Exercise Equipment 861 South Park Drive Littleton, CO 80120 hdoane@advancedexercise.com P: (702) 212-4844 Equip Fitness 4760 South Pecos Road, Suite #103 Las Vegas, NV 89121 teperkins.tpa@gmail.com P: (702) 309-4198 F: (702) 974-0893 FIRE ALARMS AND PROTECTION 1 Time Alarm and Security 949 Empire Mesa Way Henderson, NV 89011 teresa@nvfire.com P: (702) 565-8000 F: (702) 565-7000 Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972 Signal Fire Inc. 1020 Washington Oaks Street Las Vegas, NV 89128 dayna@signalfireinc.com P: (877) 577-7495 F: (877) 577-7415

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001

Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive, #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895-8887 F: (702) 895-8892

Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT 84111 gus@rllinsure.com P: (801) 994-0237 F: (801) 521-4452

FIRE AND SAFETY Certified Fire Protection 3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972

FURNITURE RENTAL/SALES CORT Furniture Rental (Las Vegas) 6625 Arroyo Springs St. Ste. 130 Las Vegas, NV 89113 tricia.bernard@cort.com P: (702) 822-7368 F: (702) 822-7324

Sterling Grant & Associates, LLC 2200 East Camelback Road, Suite #222 Phoenix, AZ 85016 loliva@sterling-grant.com P: (602) 954-7200 F: (602) 954-9624

Diversified Protection Systems, Inc. 4435 Wagon Trail Avenue Las Vegas, NV 89118 tmilton@dpsi.biz P: (702) 307-3473 F: (702) 307-3472

KRT Concepts 6170 W. Lake Mead Blvd., #168 Las Vegas, NV 89108 kcoats@krtconcepts.com P: (702) 490-3558 F: (702) 924-2562

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001

Winston Contract 603 SE Fort King Street Ocala, FL 34471 jrega@brownjordaninternational.com P: (800) 327-1541 F: (352) 368-2471

INTERIOR DESIGN Interior Specialists Inc. 7465 West Sunset Road, # 1200 Las Vegas, NV 89113 slarrison@isidc.com P: (702) 227-4111 F: (702) 940-3448

FIRE AND WATER RESTORATION Pinnacle Restoration 6625 South Valley View Boulevard Las Vegas, NV 89118 jill@pr-lv.com P: (702)432-0748 F: (702)432-0749

GATES AUTOMATIC & MANUAL Community Controls 2500 South 3850 West Salt Lake City, UT 84120 tbruske@communitycontrols.com P: (800) 284-2837 F: (800) 867-3637

INTERNET SERVICES/ACCESS Cox Communications 1700 Vegas Drive Las Vegas, NV 89106 Jim.Fitch@cox.com P: (702) 545-1361 F: (702) 545-4392

FIRE EXTINGUISHERS Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972

GENERAL CONTRACTORS F & A Painting and Construction, Inc. 4335 West Post Road Las Vegas, NV 89118 fapaintinglv@aol.com P: (702) 914-2676

INTERNET/MARKETING Property Solutions International, Inc. 1836 N. Stapley Dr., Ste 179 Mesa, AZ 85203 cpeterson@propertysolutions.com P: (602) 324-9223 F: (801) 705-1835

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001

Rawson Construction 3625 West Teco Avenue, Suite 10 Las Vegas, NV 89118 arlene@rawsonconstruction.com P: (702) 739-9399 F: (702) 614-4287

FIRE SPRINKLER SYSTEMS INSTALLATION Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972

GOLF CART MOBILE SERVICE, REPAIRS & PARTS Wheels In Motion 6250 Banning Creek Drive Las Vegas, NV 89118 wheelsinmotion@golfcars4u.com P: (702) 798-1991 F: (702) 837-6187

LANDSCAPING & MAINTENANCE D & K Landscape 3068 S. Highland Dr. Las Vegas, NV 89109 mfinetti@dklandscape.com P: (702) 361-5855 F: (702) 361-5866

Southern Nevada Fire Protection 3225 East Post Road Las Vegas, NV 89120 david@nvfire.com P: (702) 458-8600 F: (702) 458-8765 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001 FLAGS BANNERS & PENNANTS Las Vegas Banner Factory 4572 West. Hacienda Ave Las Vegas, NV 89118 sharihettenbaugh@ lasvegasbannerfactory.com P: (702) 789-3000 F: (702) 789-3001 FLOORING COVERING/CARPET Criterion Brock, Inc. 1660 Helm Dr. Ste 1000 Las Vegas, NV 89119-3845 jason@brockinteriors.com P: (702) 458-6550 F: (702) 458-6584

HVAC Fire-N-Ice Heating & Air Conditioning 2324 S. Highland Dr. Las Vegas, NV 89102 fire-n-icehvac@earthlink.net P: (702) 395-0071 F: (702) 395-0253 MSI HVAC 11700 Industry Avenue Fontana, CA 92337 awebb@msihvac.com P: (951) 727-2228 F: (888) 841-5254 INSURANCE Farmers Insurance/Aaron Campbell Agency 2375 South Jones Boulevard, Suite 18 Las Vegas, NV 89146 aarocamp@msn.com P: (702) 645-3130 F: (702) 920-0444 Hub International Insurance Services, Inc. 8925 W. Russell Rd., Ste 220 Las Vegas, NV 89148 mason.workman@hubinternational.com P: (702) 365-9800 F: (702) 221-4920

Mohawk Industries 2514 East Turney Avenue Phoenix, AZ 85016 jayton_jadlot@mohawkind.com P: (480) 650-9315 F: (602) 926-2453

Kaercher & Associates Insurance Brokerage 2500 N. Buﬀalo Dr., Ste. 230 Las Vegas, NV 89128 P: (702) 384-2813 F: (702) 304-7860

Shaw Industries 11411 Valley View Cypress, CA 90670 brian.hoddy@shawinc.com P: (714) 317-9999 F: (888) 367-6220

Nevada West Business Insurance 4175 S. Riley St., Ste 200 Las Vegas, NV 89147 jeﬀm@nvwestinsurance.com P: (702) 597-5998 F: (702) 990-0500

Western Risk Insurance 3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV 89146 francie@westernrisk.com P: (702) 368-4217 F: (702) 368-4219

Desert Green Landscape Maintenance, Inc DBA DG Landscape 4205 West Tompkins Avenue #6 Las Vegas, NV 89103 matt@desertgreenlandscaping.com P: (702) 739-3422 F: (702) 878-7363 Escalera Landscape 3015 Cooper Creek Drive Henderson, NV 89074 escalera_landscaping@yahoo.com P: (702)735.3545 Gothic Grounds Management, Inc. 2923 West Charleston Boulevard Las Vegas, NV 89102 pabell@gothiclandscape.com P: (702) 676-1185 F: (702) 678-6968 Integrated Landscape Management 4555 Dean Martin Drive Las Vegas, NV 89103 mdifabbio@ilm-llc.com P: (702) 283-9904 F: (702) 537-2294 Newtex Landscape, Inc. 271 Sunpac Avenue Henderson, NV 89011 alicia@newtexlandscape.com P: (702) 795-0300 F: (702) 795-0192 Silver Lands Inc. 2901 S. Highland Drive, Suite 15-A Las Vegas, NV 89109 pacoh@silverlandsinc.com P: (702) 459-3192 F: (702) 459-4372 Walker Landscape Maintenance, LLC 4280 West Reno Las Vegas, NV 89118 walt@wlmlandscape.com P: (702) 566-4600 F: (702) 257-2572

www.nvsaa.org

LAUNDRY EQUIPMENT Coinmach Laundry Service 501 North 37th Dr., Suite 102 Phoenix, AZ 85009 dwahlers@coinmachcorp.com P: (602) 722-6959 F: (602) 340-8907

AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 jerry.stickley@azpartsmaster.com P: (702) 369-2121 F: (702) 369-4391

Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Drive. #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: (702) 895-8887 F: (702) 895-8892

RealPage Inc. 4000 International Pkwy Carrollton, TX 75007 stacey.blackwell@realpage.com P: (972) 820-3015 F: (972) 820-3383

WASH Multifamily Laundry Systems, LLC 100 N. Sepulveda Blvd., 12 Floor El Segundo, CA 90245 krokosz@washlaundry.com P: (800) 421-6897 F: (310) 297-9450

MULTI FAMILY BROKER Marcus & Millichap 3990 Howard Hughes Pkwy Paradise, NV 89169 marc.moore@marcusmillichap.com P: (702) 215-7145 F: (702) 215-7110

TGJ Painting 401 Max Court Henderson, NV 89011 tgjservices@yahoo.com P: (702) 558-0816 F: (702) 564-0617

RentPayment 505 Sansome, 8th Floor San Francisco, CA 94111 cnelson@rentpayment.com P: (866) 289-5977 F: (866) 786-4775

LEAD TRACKING SYSTEM CallSource 31280 Oak Crest Drive Westlake Village, CA 91361 coldt@callsource.com P: (818) 673-4756 F: (888) 593-1999

NON PROFIT ORGANIZATION American Red Cross 1771 East Flamingo Road #206-B Las Vegas, NV 89119 krisd@redcrosslasvegas.org P: (702) 791-3311 F: (702) 791-3372

PEST CONTROL Global Pest Services 1132 Coral Crystal Court North Las Vegas, NV 89032 dustin@globalpestservices.net P: (702) 657-0091 F: (702) 657-1608

PROPERTY RESTORATION GENERAL CONTRACTORS Belfor Property Restoration 5870 La Costa Canyon Ct., Ste 200 Las Vegas, NV 89129 brad.gardner@us.belfor.com P: (702) 933-6866 F: (702) 933-6869

MAINTENANCE SUPPLIES AZ Partsmaster 2950 S. Highland Drive Suite E Las Vegas, NV 89109 jerry.stickley@azpartsmaster.com P: (702) 369-2121 F: (702) 369-4391

SNHD Tobacco Control Program 400 Shadow Lane, Suite #101 Las Vegas, NV 89106 chacon@snhdmail.org P: (702) 759-1276 F: (702) 759-1416

HD Supply 320 Lava Beds Way Las Vegas , NV 89031 dean.bingham@hdsupply.com P: (702) 917-5746 F: (702) 622-7222

OFFICE SUPPLIES Advance Oﬃce & Janitorial Supplies 3261 S Highland, Ste. 603 Las Vegas, NV 89109 lisaburchard@advanceoﬃce.com P: (702) 735-0213 F: (702) 735-0147

Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyhq.com P: (702) 558-2200 F: (702) 558-2205 Wilmar 4119 Bola Drive North Las Vegas, NV 89032 bcrofford@wilmar.com P: (702) 296-0664 F: (702) 643-5948 MAKE READY Genie Services 4300 N. Pecos Rd. #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452-1111 F: (702) 452-1179 MARKETING CONSULTANTS SERVICES G5 550 NW Franklin Avenue, Suite 200 Bend, OR 97701 cj.edmonds@g5platform.com P: (541) 633-7271 F: (541) 225-5166 LeaseLabs 2870 Fifth Avenue, Suite 202 San Diego, CA 92103 john@leaselabs.com P: (619) 233-4700 F: (619) 233-4702 ScentAir (Las Vegas) 14301-G South Lakes Dr. Charlotte, NC 28273 rcarter@scantair.com P: (775) 250-0121 F: (775) 622-3565 ScentAir (Reno) 14301-G South Lakes Dr. Charlotte, NC 28273 rcarter@scantair.com P: (775) 250-0121 F: (775) 622-3565 MOLD REMEDIATION & TESTING Eagle Restoration 6225 Harrison Dr., # 1 Las Vegas, NV 89120 services@eaglelv.com P: (702) 895-9991 F: (702) 895-9992 Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheff@genieservices.com P: (702) 452-1111 F: (702) 452-1179

SEPTEMBER | OCTOBER 2012

OUTDOOR FURNITURE Renu Casual Furniture 975 American Pacific Drive, Suite #105 Henderson, NV 89014 fred@renucfr.com P: (702) 568-9004 F: (702) 568-9007 PAINT CONTRACTORS, EQUIPMENT & SUPPLIES Genie Services 4300 North Pecos Road, Suite #22 Las Vegas, NV 89115 njeancheﬀ@genieservices.com P: (702) 452-1111 F: (702) 452-1179 New Age Painting & Coatings 848 North Rainbow Blvd., #302 Las Vegas, NV 89107 hornelas@newagepaint.com P: (702) 406-6964 F: (702) 426-9553 Out-Fit 25 West Easy Street, Suite 306 Simi Valley, CA 93065 sslayton@out-fit.net P: (949) 873-3616 F: (805) 426-8120 PPG Pittsburgh Paints 5475 South Valley View Blvd. Las Vegas, NV 89118 dgoyeau@ppg.com P: (702) 736-2929 F: (702) 736-3151 PPG Architectural Coating 1304 East 40th Street Houston, TX 77022 tom.wellborn@ppg.com P: (713) 542-9258 F: (877) 628-3163 PAINT SALES/SERVICE Dunn-Edwards Paints 4300 E. Tropicana Ave Las Vegas, NV 89121 sharon.brenner@dunnedwards.com P: (702) 845-7539 F: (702) 243-8131 Empire Community Painting 5940 South Rainbow Blvd., Ste 2012 Las Vegas, NV 89118 dwhitaker@empirepainting.com P: (888) 278-8200 F: (702) 939-9940 Primo Painting 9053 South Pecos Rod #2910 Henderson, NV 89074 tori@lasvegasprimopainting.com P: (702) 457-5552 F: (702) 457-3620

R and C Pest Control LLC 5415 South Cameron Street, Suite 112 Las Vegas, NV 89118 randcpestcontrol@gmail.com P: (702) 257-2847 F: (702) 257-2842 Terminix Commercial 3147 West Post Road Las Vegas, NV 89118 svach@terminix.com P: (702) 837-6520

F: (702) 837-5980

PLAYGROUNDS/SITE AMENITIES Big T Recreation 949 East Pioneer Road, Ste A-4 Draper, UT 84020 tanner@bigtrec.com P: (801) 572-0782 F: (801) 216-3077 Green Living Services 4205 W. Tompkins., Ste 1 Las Vegas, NV 89103 ken@greenlivingservices.com P: (702) 367-8873 F: (702) 642-5724 PLUMBING Code Red Plumbing 7065 West Ann Rd., Ste: 130-540 Las Vegas, NV 89130 manager@coderedplumbing.com P: (702) 949-6599 F: (702) 938-6258 Complete Solutions dba Roto Rooter 39 East Brooks Avenue North Las Vegas, NV 89030 cwojciechowski@rrsc.com P: (702) 646-5273 F: (702) 646-0132 Las Vegas Plumbing, Inc. 814 Elliot Park Ave North Las Vegas, NV 89032 kvinsani00@yahoo.com P: (702) 399-3514 F: (702) 914-3737 MOEN, Inc. 7565 North Torrey Pines Drive Las Vegas, NV 89131 gordon.clack@moen.com P: (702) 595-1337 F: (702) 645-7175 PRIVATE INVESTIGATIONS Bobby G and Associates, LLC 500 South Rancho Drive, Suite 17 Las Vegas, NV 89106 jbruno@bggaa.com P: (702) 331-4910 F: (702) 331-4911 PROPERTY MANAGEMENT SOFTWARE AppFolio 55 Castilian Drive Santa Barbara, CA 93117 nora.betz@appfolio.com P: (805) 617-2161 F: (805) 968-0653 Century Payments 2611 Internet Boulevard, Suite 201 Frisco, TX 75034 Jeremy.straley@centurypayment.com P: (469) 252-2674 F: (469) 252-9812

REAL ESTATE BROKERS Johnson Group 10631 Professional Circle Reno, NV 89521 floyd@johnsongroup.net P: (775) 224-3183 RECYCLING Republic Services Company 770 East Sahara Avenue Las Vegas, Nevada 89104 tskenandore@republicservices.com P: (702) 599-5502 RELOCATION SERVICES Relocation Resources 8379 West Sunset Road, #110 Las Vegas, NV 89113 jennifer@relocationresources.org P: (702) 444-4088 F: (702) 444-0079 RESIDENT SCREENING SERVICES Co-Signer.Com 10777 West Twain Ave., # 225 Las Vegas, NV 89135 mike@co-signer.com P: (855) 267-4461 F: (702) 851-3998 ROOFING SERVICES Cooper Roofing and Solar 1200 Commerce St., Ste# 110 Las Vegas, NV 89102 Mark@coopersolar.com P: (702) 688-7940 F: (702) 688-7941 Monier Lifetile 430 Eastgate Henderson, NV 89011 streland@monierlifetile.com P: (702) 417-3304 F: (702) 629-5183 Roofing Southwest 3300 West Hacienda, Ste. 402 Las Vegas, NV 89118 jadef@roofingsouthwest.com P: (480) 752-8550 F: (480) 557-5967 SECURITY DEPOSIT ALTERNATIVES SureDeposit 293 Eisenhower Pkwy., Ste 320 Livingston, NJ 07039-1783 brian@suredeposit.com P: (973) 992-8440 F: (973) 992-8770 SECURITY SERVICES PATROL SERVICES Ace Protection Services, Inc. 1610 West Oakey Las Vegas, NV 89102 jcompnotta@aceprotectionservices.com P: (702) 638-7776 F: (702) 638-1292 Courtesy Patrol LLC NV. #710 1450 E. Pebble, Ste 3151 Las Vegas, NV 89123 samamici@msn.com P: (702) 206-3493 F: (702) 586-2778

Global Security Concepts, Inc. 3340 Wynn Road, Suite C Las Vegas, NV 89102 joseph@gscsecurity.com P: (702) 876-7729 F: (702) 876-3518 Rock Security 3200 Polaris Ave, # 28 Las Vegas, NV 89102 justin@rocksecurityllc.com P: (702) 586-7982 F: (702) 410-9305 Rocky T’s Inc 1516 East Tropicana #239 Las Vegas, NV 89119 rolandthurber@yahoo.com P: (702) 278-3470 F: (702) 436-0489 Southern Nevada Security Patrol, Inc. 3140 S. Durango Dr., Ste 103 Las Vegas, NV 89117 vegasamanda07@hotmail.com P: (702) 270-9116 F: (702) 256-6037 Triton Security, Inc. 4050 Schift Dr. Las Vegas, NV 89103 john@epsstaﬀ.com P: (877) 757-0909

F: (702) 257-3588

TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001 SECURITY SYSTEMS Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001

SELF STORAGE Smart Stop Self Storage 3825 S. Durango Dr. Las Vegas, NV 89147 mavellana@sstreit.com P: (702) 233-9807

Contemporary Information Corp. 42913 Capital Drive #101 Lancaster, CA 93535 dan@contemporaryinfo.com P: (800) 288-4757 F: (800) 677-8494 LexisNexis Resident Screening 818 SW 3rd Ave., Ste 1128 Portland, OR 97204 duran.crain@lexisnexis.com P: (323) 828-7467 F: (866) 653-4264

SIGNAGE Fusion Sign & Design 3443 Niki Way Riverside, CA 92507 robin@fusionsign.com P: (702) 949-0760 SMOKE DETECTORS & ALARMS Certified Fire Protection 3400 West Desert Inn Rd., Ste 20 Las Vegas, NV 89102 fireone@lvcm.com P: (702) 873-5995 F: (702) 251-1972 TSI Total Safety Inc. 9555 Del Webb Boulevard Las Vegas, NV 89134 jonas.chang@tsivegas.com P: (702) 967-0000 F: (702) 967-0001 TELECOMMUNICATIONS Century Link 330 South Valley View Boulevard Las Vegas, NV 89107 Stephanie.x.riley@centurylink.com P: (702) 244-1220 F: (702) 244-7385 Connexion Technologies 111 Corning Road, Suite 250 Cary, NC 27518 susan.knowles@cnxntech.com P: (919) 535-7342 Cox Communications 1700 Vegas Drive Las Vegas, NV 89106 Jim.Fitch@cox.com P: (702) 545-1361

RentGrow 307 Waverley Oaks Road, Suite 301 Waltham, MA 02452 ohmana@rentgrow.com P: (800) 736-8476 F: (781) 290-0687 TOWING Ashley’s Towing 201 North Mojave Las Vegas, NV 89101 ashleystowing@live.com P: (702) 382-3508 F: (702) 382-8090 Fast Towing Inc. 3850 Lossee Rd. Las Vegas, NV 89030 Fasttowing_ma@yahoo.com P: (702) 290-0228 F: (702) 383-9513 Quality Towing 4100 E. Cheyenne Ave. Las Vegas, NV 89115 jberry@unitedroadtowing.com P: (702) 649-5711 F: (702) 633-4447

TRAINING Academy Of Leasing Specialists, LLC 7495 West Azure Drive, Suite 203 Las Vegas, NV 89130 rossfried1@aol.com P: (702) 429-3490 F: (702) 874-3490 UTILITIES BILLING SERVICES ista North America 4715 Viewridge Ave., Ste 100 San Diego, CA 92123 kosgood@ista-na.com P: (866) 759-6340 F: (858) 244-2343 NWP Services Corporation 22 Executive Park Irvine, CA 92614 dholmes@nwpsc.com P: (949) 253-2500 F: (949) 253-3338 WASTE COLLECTION Republic Services 770 East Sahara Avenue Las Vegas, NV 89104 feinbergk@repsrv.com P: (702) 280-0051 F: (702) 599-5585 RK Property Services 4148 Megan Circle Salt Lake City, UT 84107 rtkendall@comcast.net P: (775) 996-2433 F: (866) 580-4858

Silver State Towing 2400 S. Highland Dr. Las Vegas, NV 89102 ligaya@silverstatetowing.com P: (702) 869-8785 F: (702) 361-8691

F: (702) 545-4392

TENANT SCREENING CoreLogic SafeRent 7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 tsedminik@fadvsaferent.com P: (702) 839-1736 F: (702) 839-1738

Tow Guys 2810 N. Nellis Blvd Las Vegas, NV 89115 clarkwhitney.cw@gmail.com P: (702) 795-1700 F: (702) 367-0945

RENO ADVERTISING Apartment Guide (Reno) 3555 Airway Drive, Suite 314 Reno, Nevada 89511 srichter@apartmentguide.com P: (775) 329-3528

For Rent Media Solutions (Reno) 9650 Gateway Drive, Suite 102 Reno, NV 89521 stasia.wilson@forrent.com P: (775) 829-7368 F: (775) 246-2534

FURNITURE RENTAL/SALES CORT Furniture Rental (Reno) 4745 Longley Lane, Suite 101 Reno, NV 89502 Tricia.Bernard@cort.com P: (775) 828-3900 F: (775) 828-3909

REAL ESTATE BROKERS Johnson Group 10631 Professional Circle Reno, NV 89521 floyd@johnsongroup.net P: (775) 224-3183

Don’t see yourself in the Products & Services Guide? Want to be a member? Contact NSAA at 702.436.7662

www.nvsaa.org

Proud member of

www.supplyhq.com

Payne R-22 Condensing Units Main Features: • Nitrogen charged for use with R22 refrigerant • One access panel provides access to electrical controls • Service valves are brass, front seating with sweat connections • Copper tube, aluminum fin coil is designed for optimum heat transfer • Base pan is designed for easy removal of water, dirt, and leaves • 5-year limited parts and compressor warranty IMPORTANT NOTE: Contains a nitrogen holding charge which must be evacuated before charging with R-22.

Product Number Tonnage

• 208/230 volt

Call for your price

Model Number

Cool BTU

Width

Depth

Height

Liquid Line

Suction Line

Suction Valve

216018

1.5 Ton

PA13NR018

18,000

23-1/8"

24-13/16"

3/8"

3/4"

216024

2.0 Ton

PA13NR024

24,000

23-1/8"

28-7/16"

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216030

2.5 Ton

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30,000

23-1/8"

28-7/16"

3/8"

3/4"

ct Catalog Our 2012 Produilable is now ava

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