Apartments. We Live Here. by Nevada State Apartment Association

APRIL | MAY 2015

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IN THIS ISSUE News & Updates 4 President’s Message 10 Renting to Millennials 12 Recognizing and Managing Hoarding 14 Social Media and the Cost of Caring 20 Renters Insurance: Top 10 Questions Residents 22

9011 West Sahara Avenue, Suite #150, Las Vegas, Nevada 89117 T: 702-436-7662 • F: 702-446-8445 Email: nsaa@nvsaa.org • Web Site: nvsaa.org Executive Director: Michael Fazio, mfazio@nvsaa.org Executive Assistant: Stefanie Smith, ssmith@nvsaa.org Events & Membership Coordinator: Julia Gardiner, jgardiner@nvsaa.org

and Landlords are Asking Platinum Sponsor Spotlight: KRT Concepts and Karsaz Law Products & Services Guide

WHO WE ARE

The Nevada State Apartment Association (NVSAA) is a non-proﬁt organization that provides the local multi-housing industry with legislative support, education and community outreach to beneﬁt our membership and the community. The NVSAA is devoted to supporting the diversity, integrity and ever-changing environment of the multi-family industry. We are devoted to you.

26 Feature Article 8 Apartment Living Contributes $6.4B to Nevada

WHY WE EXIST

Economy

The Nevada State Apartment Association exists to support the multi-housing industry and its professionals with proactive legislative eﬀorts, by promoting career development through education and by oﬀering entertaining social opportunities. The NVSAA also strives to promote the highest level of professionalism with established standards and practices throughout every segment of the multi-family industry, including management, marketing, maintenance and suppliers.

NVSAA 2015 Board of Directors President Taylor Verhaalen…………….(702) 204.9902 Stout Management Company

Vice President Phyllis Garcia………...............(702) 465.4667 Pinnacle

Treasurer Erica Arthur…………………….(702) 990.2773 Ovation Property Management

Past President Janice Richards……………….(702) 581.3591 Camden Property Trust

Executive Oﬃcer Bobby Segura………………...(702) 335.2717 Quality Towing

Executive Oﬃcer Debra Peterson……………….(702) 499.2785 For Rent Media Solutions

Legal Counsel Eric Newmark………………...(702) 306.4830 Karsaz Law

Director Bret Holmes……………………(702) 401.4674 Advanced Management Group

Director Steven Olmos………………...(702) 303.1621 Silver Lands Inc.

Director Amy Hjerpe…………………....(702) 419.2124 Pinnacle

Director Sharee Bennecke……………(702) 265.9246 Apartments.com

Director - RENO Lucky Merry…………………….(702) 569.1504 Prime Residential

Director - RENO Chrissy McCulloch……….....(775) 790.4450 Vintage at South Meadows

Director - RENO Danett Michelini……………..(775) 722.0764 For Rent Media Solutions

Director Greg Morehead……………...(602) 740.9289 Fairﬁeld Properties

Director Tommy Zauder………………..(702) 574.4574 Alliance Residential

Director Mario Ortiz……………………..(702) 395.0071 Fire-N-Ice Heating and AC

Director Ken Coats………………………..(702) 401.6760 KRT Fitness and Patio Concepts

Director Mary Rodriguez……………...(702) 378.8917 Camden Property Trust

Director Chico Lucero………………..….(702) 374.8750 Prime Residential

Executive Director Michael Fazio...................(702) 436-7662 Nevada State Apartment Association (NVSAA)

Executive Assistant Stefanie Smith..........ssmith@nvsaa.org Nevada State Apartment Association (NVSAA)

Events & Membership Coordinator Julia Gardiner……….. jgardiner@nvsaa.org Nevada State Apartment Association Executive Assistant Executive Director (NVSAA) Michael Fazio....................... (702) 436-7662 Aysha Park ........................... (702) 436-7662 Nevada State Apartment Association (NSAA) Nevada State Apartment Association (NSAA)

APRIL | MAY 2015

Bottom line… we exist for you, because of you. NVSAA Platinum Sponsors: • • • • • • •

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New Members and Renewals New Property Members and Renewals • Adobe Ranch Apartments • Annabelle Pines • Apache Pines • Boulder Palms Senior Apartments (NEW) • Bristol Bay • Camden Bel Air • Camden Breeze • Camden Canyon • Camden Commons • Camden Cove • Camden Del Mar • Camden Fairways • Camden Hills • Camden Legends • Camden Palisades • Camden Pines • Camden Pointe • Camden Summit • Camden Tiara • Camden Vintage • Cameron Apartments • Canyon View Apartments • Capistrano Pines • Capri Apartments • Chateau Calais • Crestmore Village

• Crossroads Apartments • Decatur Pines 2 • Destinations at Pebble • Don Dawson Court • Elysian at St. Rose • Elysian at the District (NEW) • Encantada Apartments • Entrada di Paradiso • Frontera at Pioneer Meadows (NEW) • International Apartments • Lake Tonopah Apartments • Lakeridge West • Liberty Square at Providence • Loreto • Oasis Bay • Oasis Gateway • Oasis Landing • Oasis Pearl • Oasis Ridge • Oasis Sierra • Oasis Springs • Oasis Vinings • Paciﬁc Pines Apartments • Paciﬁc Pines 2

• Paciﬁc Pines 3 • Paciﬁc Pines 4 • Palacio • Palo Verde Gardens • Regency Park (Reno) • Rochelle Pines • Santa Barabara Palms • Shadow Hills at Lone Mountain • Sky View • Spanish Wells • Spectrum Apartment Homes • Stella Fleming Towers • Stewart Arms Apartments • The Bungalows at Sky Vista • The Reserve at Arrow Canyon • The View Apartments • Ultris at Arrow Canyon • Vintage at South Meadows (Reno) • Vista Point Apartments • Vizcaya Hilltop Apartments • Zephyr Pointe

• Apartment Finder • Citywide Security • Coinmach Corporation • CORT Furniture • Criterion Brock • Design Builders • F&A Painting, Inc.

• Green Tech Pest Control (NEW) • Jet Coatings, Inc. (NEW) • LeaseLabs • Newtex Landscape • RealPage Inc. • Sentry Recovery & Collections, Inc.

• Surface Restoration (NEW) • Simply Apartments • Surface Specialists of Nevada (NEW) • The Original Rooﬁng Company

New Business Partner Members and Renewals

’S T N E E D I S PRE ESSAG M Apartment Insight Committee:

Taylor Verhaalen

Michael Fazio Nevada State Apartment Association Cover art courtesy of Michael Fazio

Collaborate, Diversify, Discover. By Taylor Verhaalen, 2015 NVSAA President

For Advertising Information, Contact:

Dani Gorden 801.676.9722 dani@thenewslinkgroup.com

Apartment Insight is published by the Nevada State Apartment Association. Apartment Insight is the oﬃcial trade publication of the Nevada State Apartment Association, a professional association of multi-housing professionals and industry partners. The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situation being considered. The publisher disclaims any liability for published articles. Adver tising Polic y: Nevada State Apar tment Association accepts no responsibility for unsolicited materials. Adver tisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of NVSAA, it is the policy of the NVSAA, its oﬃcers and Board of Directors, not to endorse any products or services.

Here at the Nevada State Apartment Association we rely on the participation of you, our members to continually help grow and improve our organization. We kicked off the year with our social mixer at Lily and asked our members to sign up for committees in order to help create the events that fill our calendar each year. I want to thank everyone that signed up to volunteer their time. I am always amazed with the new and innovative ideas that come out of these groups. Sitting in on the brainstorming sessions really shows me what a variety of business partners, management professionals and even owners that we have. I truly believe that the diversity in our membership is what continues to take the NVSAA to new heights each and every year. The collaboration of different ideas in these committees allows us to continually reinvent ourselves as an Association and provide value to our membership. These types of scenarios and this collaborative effort can be extremely beneficial if we use a bit of it within our own companies as well. As the world changes with new technology, trends, and best practices, so does our industry. This input of ideas from assorted people or employees can help us adapt and find talent to address the changing needs that our jobs require. We get to choose what committee to sit on through our Association based off of our interests and talents. As apartment operators shouldn’t we help our teams find that something they love to do in their current job? What committee would your employees join if their task list was broken down that way? Quite often we look at a task and assign it based on a job description and not on who is best for the job. Why not find the employees and talent on your site or within your organization who have a passion for that project? Maybe your porter has an event planning business on the side with their husband or wife and should be coordinating your next resident function. Your leasing agent’s parents may have been interior decorators and he or she should be included on the next clubhouse remodeling meeting. Your bookkeeper may have taken computer classes and should be helping you integrate a new add-on to your property management software. The next time your regional manager or company president has a project or a new business procedure to put into action, take the temperature of the room and see who shows interest. See who has advice and ask them to give you some assistance. Before you assign something out, ask if anyone has any experience in a related field or has dealt with something similar before. Just setting aside some time to update your team of happenings within the company may spark discussions from people who didn’t have the opportunity to contribute before. People will be more confident when they have a chance to voice their opinion on something that may be a hobby or even a passion of theirs. Explore the hidden talents and or interests within your teams and you may find the benefits of blurring job description lines are endless. Employee Retention – They get to do something they find fun. If you are enjoying what you are doing, is it really work? Having an exciting project or a new job duty your team members enjoy working on, will increase their job satisfaction and may prevent them from looking elsewhere. CONTINUED ON PAGE 6

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Additionally, moving a task to someone who specifically enjoys working on it, may take it off of the plate of someone who dreads getting to that item on their checklist. Identify Future Stars and Untapped Skills – There are so many layers of management in our industry that interaction between certain positions and upper management is often infrequent. A manager who has the flexibility of picking her team leaders for certain tasks may uncover hidden skillsets their supervisor never knew existed. Giving recognition in this type of scenario for a job well done may make upper management consider someone for a position they never thought they were qualified for. Work ethic, attention to detail, creativity and many other characteristics can all come out when people are free to work on things they love.

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Increasing Efficiencies – Traditional job descriptions and assigning tasks based off position, may be costing you time and money. Having team members work in areas in which they are skilled, or have experience, will allow you get the job done more quickly and most likely with a better end result. They may turn you on to products or tools they have used that prove to be beneﬁcial. This may free up valuable time for other team members to contribute elsewhere.

 SAFETY & FIRST AID SUPPLIES

Better Customer Service – As a regional or property manager you can tell when you walk into your property’s ofﬁce and someone is having a bad day. Your residents can too, whether it be in the ofﬁce or even on the phone. As your employee satisfaction increases, so will your residents’. Having a property team huddle to brainstorm might be a good break from the day. A good mood rubs off. Additionally, that person you put in charge of that last project will want to know how it went. Quite often they will venture out and do their own resident to survey to see how their tenants are enjoying that new addition to their community your leasing agent or maintenance technician directly worked on.

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A Better End Product – Getting an excited, motivated person or people working on a challenge is a much better scenario than adding an unwanted task to someone’s agenda. They are going to be much more concerned about the quality of the ﬁnished product rather than just meeting a deadline. At the end of the day, structure is needed to make sure that everything is getting done and that someone is responsible for getting you to the ﬁnish line. We all know how important organization and planning is in order to be successful, especially in the multi-family industry. That does not mean you should make assumptions about peoples talents based off of their current position. Giving an unexpected opportunity to a person who was miscast could add value to your operation and maybe just save an employee. Getting input from multiple people within your organization or team may shed light on a new way to do things and could reinvigorate the entire process. So next time you are assigned something that isn’t in your wheelhouse or you need to put together a team to execute a new initiative, look outside the usual suspects. Conduct a survey, start a committee, or send out an e-mail blast. You may be surprised by who gets involved and what they can do.

www.nvsaa.org

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Apartment Living Contributes $6.4B to Nevada Economy By Michael Fazio and National Apartment Association

The apartment industry emerged as one of the strongest sectors coming out of the Great Recession, and a new study shows just how much the Nevada economy beneﬁted from the rental boom. In 2013 – the latest numbers available – apartment construction, operations and resident spending contributed $6.4 billion locally and supported 65,800 jobs in the metro area. The economic data are part of new research commissioned by the National Multifamily Housing Council (NMHC) and the National Apartment Association (NAA), which looks at dollars and jobs from apartment construction, operations and resident spending, nationally, by state and in 40 speciﬁc metro areas, including Las Vegas, Nevada. The data, based on research by economist Stephen S. Fuller, Ph.D., of George Mason University’s Center for Regional Analysis, are available on the website www.WeAreApartments.org. Nationally, the apartment industry and its 36 million residents contributed an impressive $1.3 trillion to the U.S. economy, supporting 12.3 million jobs across the U.S. in 2013. The study showed that in the Las Vegas metro area: • The local economic contribution from the apartment industry totaled $4.5 billion, supporting 46,800 jobs. • The economic contribution of local apartment construction totaled $127.3 million. • The economic contribution of local apar tment operations totaled $779.3 million. • Apartment construction and operations supported $303.8 million in personal earnings for local workers. • Renter spending in the Las Vegas metro area contributed $3.5 billion to the local economy. • The total economic contribution of the apartment industry and its residents in Nevada totaled $6.4 billion and supported more than 65,800 jobs. "After the local economic downturn during the recent recession, job growth in Las Vegas – particularly jobs within the leisure and hospitality sectors – is increasing thanks to increased tourism spending. As a result, there are positive signs of growth in the area's apartment market," said Michael Fazio, Executive Director of the Nevada State Apartment Association. "The rental boon – both locally and nationally – has been fueled by demographic changes like the growing Millennial population and a rediscovery of metropolitan urban cores." "Here in Las Vegas, we're feeling the positive economic impact of the booming apartment industry, which is helping our city thrive," Fazio

explained. "The great news about the apartment industry is that the dollars and jobs don’t end with construction. The ongoing operations and resident spending make each apartment community an economic engine, supporting local jobs and making a positive economic impact in our area – and in towns across the country." "Our study showed major increases around apartment construction, with construction spending, economic contributions and personal earnings all rising substantially,” said Fuller. “The construction for multifamily apartment buildings is a significant and growing source of economic activity, jobs and personal earnings in communities nationwide." "According to our study findings, apartment construction has been on the rise over the past five years. In 2009, during the economic recession, there were only 97,000 construction starts, which was the lowest level since records began in 1964. In comparison, there were 294,000 construction starts in 2013 – a significant increase," said NAA Chairman Tom Beaton, Senior Vice President, Management, The Dolben Co. "The most visible sign of the rental resurgence – apartment construction – is on the rise, contributing $93 billion to the national economy in 2013, resulting in $30 billion going directly into the paychecks of more than 700,000 workers," said NMHC Chairman Daryl Carter, CEO of Avanath Capital Management. “Besides all the dollars and jobs, the increase of available apartments will also help address affordability challenges that we see in many markets across the U.S.” In conjunction with the study’s release, the website w w w. WeAreApartments.org breaks down the data by each state and 40 key metro areas. Visitors can also use the Apartment Community Estimator – or ACE – a tool that allows users to enter the number of apartment homes of an existing or proposed community to determine the potential economic impact within a particular state or metro area. For more information, visit www.WeAreApartments.org/nevada The Nevada State Apartment Association (NVSAA) is a non-profit organization which provides the Nevada multihousing industry with legislative support, education and community outreach to benefit our membership and the communities we serve. The NVSAA is devoted to supporting the diversity, integrity and ever-changing environment of the multifamily industry. For more than 20 years, the National Multifamily Housing Council (NMHC) and the National Apartment Association (NAA) have partnered on behalf of America's apartment industry. Drawing on the knowledge and policy expertise of staff in Washington, D.C., as well as the advocacy power of 170 NAA state and local affiliated associations, NAA and NMHC provide a single voice for developers, owners and operators of multifamily rental housing. Today, more than one-third of Americans rent their housing and 37 million people live in an apartment home. For more information, please visit www.nmhc.org or www.naahq.org. www.nvsaa.org

APRIL | MAY 2015

Renting to Millennials Millennials might be part of a large group, but they want to be thought of as individuals who have a variety of goals. Despite that emphasis on individuality, though, there are some shared characteristics. They want their lifestyles to reﬂect their identities and their goals, but that doesn’t mean they are materialistic. Many millennials emphasize living as minimally as possible. They often own as little as they can manage. In addition, however, millennials are ambitious and uncompromising. What else do you need to know about them? They are more likely to rent than to own. The number of millennial renters is increasing. According to the Census Bureau, those between the ages of 25 and 34 are eight percent less likely to own a home than they were in 2006. That’s a sizable decrease. Why do they rent? Five reasons seem to explain the trend: 1. They can’t afford more debt, largely because of student loans. The Institute for College Access and Success says that for every ten students who graduated in 2012, seven of them graduated with an average of $29,400 in debt. Student debt has increased six percent per year, starting in 2008, and the cost is still going up. Many millennials just can’t come up with a down payment unless they save for a while. 2. Apartments are more budget-friendly than homes. Apartment owners have to pay rent and utilities. Home owners have to pay the mortgage, the utilities, the property tax, and the cost of maintenance and repairs. Sometimes there is also a fee for a home-owners’ association. 3. Many apartments offer attractive amenities that anything short of an expensive home can’t match: a good gym, a swimming pool, and maybe even a concierge.

Millennials like urban life, where the most affordable properties are in apartment complexes. Living in a city’s downtown area means ready access to cultural and sports events, night life, and a concentration of good restaurants. Many millennials want to keep their options open about where they will live for as long as possible. If they decide to change jobs or careers, it’s a lot easier not to have to sell a house before moving. Renting a nice place preserves their options and allows them the time they need to decide what they will do for the long term.

If millennials asks to take a look at your property, you should understand two things about their taking the time to meet with you: 1. They have already looked at everything available online about your community. 2. A sales pitch from you would be counterproductive at this point. They do not want to hear it. They just want to see what you’ve got in person so they can make ﬁnal decisions. Before a millennial will sign the contract for an apartment or home, however, it may need to have the following: • Online access to the manager or owner • Real-time pricing and availability • Communities that cherish pet ownership • Walkable neighborhoods • Ecologically responsible design The following sections will explain more about the must-haves, and about what you need to do to improve the chances that your millennial renters will also choose to renew the lease when it ends.

www.nvsaa.org

Deciding Factors

for example, two children can be more destructive than one small, well-behaved dog.

About That Access Millennials love the ease of being able to use a smart phone to do just about anything over the Internet, from making payments to staying in touch with friends. You’d think (if you are older) that the primary purpose of a phone is to call other people. You would be wrong. For millennials, texting is actually the preferred method of communication, and millennials view their smart phones more like handy, portable computers than anything else. What does that mean when it comes to renting? It means a Millennial doesn’t want to pay you with a handwritten check, or tell you (in person or by phone) that the apartment has a problem. In other words, anyone who wants to rent to millennials needs to have a Resident Portal where it’s possible to do many things, like safely pay the rent online or put in a maintenance request. Resident Portals are also a good way to keep residents up-to-date about any community events. What is a portal? In this context, it’s just a specialized website. Portals usually have a search engine and links to other websites. Everything is arranged by topic. Having a Resident Portal is a new amenity, but many places are increasingly likely to have them, from apartment complexes to retirement homes, because they make sense.

Keeping Current You probably have a website advertising your apartment complex. That’s good, but you need to make it better. Your website should have a complete (and current) listing of all available apartments. In addition, each apartment should have information about cost to rent. Include everything in that cost; if you have any fees, they should deﬁnitely be mentioned. Why do you need these two things? For one thing, millennials will probably want to pick out their apartment online, the same way they currently pick their seat if they go see a movie. If it turns out the one they picked isn’t available, or if you bring up fees that weren’t mentioned online, there’s a really good chance your millennial will stop the entire process and move on to some other complex. Not having an up-to-date website with accurate information about renting comes across as either incompetent or dishonest; either way, you just took yourself out of the running.

Pets Are Family Millennials love their pets. You may not be so fond of pets, especially in a rental, but perhaps it’s more worthwhile than you think to cater to those who love animals. Renting to pet owners is good business. High-end hotels have become increasingly more pet friendly; the result has been record growth. By not renting to pet owners, you cut out a large part of your potential market; it’s probably at least half, and (since, as of 2013, the pet industry has been growing at a rate of ﬁve percent per year) it could be more. That’s a lot of people who won’t even think about renting from you. Change that policy, and be as welcoming (and indulgent) to the pets as you are to the owners, and many people won’t rent from anyone else. Be philosophical:

APRIL | MAY 2015

Even though there are disadvantages and risks to allowing tenants to have pets, you can do a lot to mitigate the problems. You can limit the number of pets to two per room, for example, and also limit the size of dog you are willing to allow. (Remember that renters who have large dogs will pay more in rent, but don’t get greedy; weight restrictions and too many high fees will still encourage people to go elsewhere.) Screen tenants and call references; increase the size of the security deposit, and require that pets be spayed and neutered. Make sure that the lease is speciﬁc about what is, and is not, acceptable when it comes to having pets. That includes having a pet addendum so that if a pet proves to be a problem, you can revoke your permission. This is a two-way negotiation, after all. Any reasonable person will understand that fact.

Getting Around Millennials want walkable neighborhoods. They might drive anyway, but they want the option of going on foot, too. On your website, let them know which places can easily be reached on foot: grocery stores, restaurants, and bars are all good items to list. If the mass transit system is good and there are convenient places to board close by, you can also list information about places that are easy to go to even though they might not be within walking distance. You want to be almost like a travel agent with great ideas for things to do close to home.

A Green Lifestyle Millennials are very conscious of the earth, and they want to have minimal carbon footprints. Recycling is, of course, an important place to start, but it doesn’t stop there. Millennials are very likely to drive an electric car; do you offer charging stations? Is there a little spot where each tenant can grow a small garden, if so inclined? Do you offer composting? When it comes to any landscaping, are the plants native to the area, so that they don’t need a lot of supplemental watering? Do you have a system for gathering and using rain water? Impress the millennials that you know how to make thoughtful choices when it comes to taking care of the environment, and they will see your apartment complex as a place that is in harmony with their values.

Renewing the Lease Once millennials decide to move in, they appreciate friendly staff with people who take a personal interest in them. They also want excellent maintenance service. Low rent is not the only driving factor behind renewing a lease; they want to feel respected, liked, and pampered, and they want excellent service. If that means paying an extra $100 per month, or dealing with the occasional rent increase, they will often choose to pay more so they can keep what they know is a great place to live. One good thing about millennials is that although they can be demanding, they appreciate it when you deliver a great place to live. Excellent service is always the best way to encourage loyalty, and that’s as true for millennials as it is for anyone else.

Recognizing and Managing Hoarding

Some people are pack rats. That’s always been the case. But sometimes the problem with hoarding crosses a line and becomes so serious that it poses a health and safety issue for the person afflicted by it and for the community in which that person lives. Inevitably, there are times when the community is a rental community. Make no mistake: hoarding is a form of mental illness. It has been officially classified as just that by the American Psychiatric Association since May 2013. The website for the National Institute of Mental Health (NIMH) says mental health disorders in the U.S. are common and that they affect tens of millions of people. Of that number, experts think there are between 700,000 and 1.4 million people in the U.S. who specifically suffer from hoarding disorder. This disorder is characterized by decision avoidance about possessions. More interesting still, the presence of a hoarding disorder can be seen during a brain scan. The scan for someone with a hoarding disorder shows abnormal activation in the section of the brain that

is (among other things) responsible for weighing the value of things. This part of the brain is the anterior cingulate cortex and insula. •

•

The anterior cingulate cortex, or Area 25, seems to be involved in three functions: detecting errors or shortfalls from a standard of some kind, anticipating and preparing for the completion of a speciﬁc task, and regulating emotions. The insula has only received attention recently. Although it’s a small part of the brain, it controls the powerful human emotions that people think about in terms of being both human and social. These can include a wide range of positive and negative emotions such as pride, humiliation, moral intuition, and empathy. It is also involved in hunger and craving, and may be a root cause behind why some people have a tough time giving up addictive behaviors such as smoking.

The very real physical diagnosis of an actual condition is the reason why hoarders are becoming a protected class under the Fair Housing Act. This is true even though scientists have a long way to go before

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they understand exactly what is happening in the brains of those affected by it. If you think you can rent only to those who are completely free of any form of mental illness, good luck. There are too many people dealing with one condition or another for that to be at all practical, never mind the legal issues concerning discrimination. As a result, someday you will probably have to deal with at least one tenant who hoards. The best possible solution (and the kindest one) is not to dodge the problem. Instead, you need to ﬁgure out how you can deal with it in an effective way that won’t get you in trouble with your state’s fair housing rules. The earlier you realize there is a problem, the better your chances of being able to resolve the matter before it deteriorates even more.

Recognizing Hoarding When someone comes to you and wants to rent from you, you probably won’t know that the person has a hoarding disorder in advance. The hoarding is something you will ﬁnd out about later. You have two times when hoarding is likely to become obvious: • While the tenant is living in your rental property. • After the tenant moves out. If the tenant is living in your rental property, you might ﬁnd out you have a problem when the following occurs: • A tenant won’t let you inside the rental property at all. • Professionals you’ve hired to do a job (such as bug extermination) can’t do it because there is too much stuff in the way. • Your property has a problem with bug infestations or with rats and mice.

Managing Hoarding Although you can’t discriminate against people who have a hoarding disorder, that doesn’t mean you are helpless. • Your role is to be reasonable. • The tenant has to cooperate. • Not cooperating is grounds for you to take any necessary actions. If you think a tenant might have a problem, your ﬁrst impulse might be to go take a look. Restrain that impulse. Most of the time, you will have to give the tenant prior notice before you enter the home. The only time you can force an entry is if there is an emergency. That might mean entering the rental yourself or having the police do it for you. Suppose that you discover you have a tenant with a hoarding disorder. Although you cannot discriminate against someone with a hoarding disorder, you do have the right to require that the apartment be kept habitable and safe. Your obligation is to make reasonable accommodations about how a rental is to be maintained by a tenant. Unfortunately, the phrase “reasonable accommodations” is one that is usually only determined by a court, so you probably want to ﬁnd resolutions that don’t involve the expense and time of

APRIL | MAY 2015

filing a case. This is a time to be diplomatic and to try and find a way to solve the problem, not to make matters worse by acting too aggressively and too fast. If you find out that someone is hoarding, can you evict that person after a three-day notice? No, but you can help a tenant resolve a safety issue, and you can give the tenant some time to comply with sensible rules that will resolve any problems. If the tenant does not adequately solve the problem, or refuses to solve the problem, at that point the situation has changed. Eviction becomes a possibility. What you will want to look for is a specific breach of contract, such as one or more of the following: • Property damage that is caused by the hoarding. • Emergency exits that have been blocked. • Interference with sprinkler or ventilation systems. • Storage of materials that could explode. • Storage of perishable items, such as food, in such a way that the food gets moldy and the apartment attracts rats and mice. • Having pets in a way that either breaks the law or breaks the lease agreement. When you realize that you have a tenant with a hoarding problem, it’s time to put the following action plan into effect: • Collect evidence. Write notes, take pictures, and make videos. • Offer to help. This might involve helping the tenant get counseling, and it might also involve helping with cleaning. • If the problem is not resolved through counseling or cleaning help, then give the tenant notice, but still give the tenant a chance to fi x the problem. • See a lawyer next. You want legal advice if the problem persists. • Evict the tenant only after it becomes clear to you that that is necessary.

Cleaning Up Once a hoarding tenant has moved out, your job is simply to have the mess cleaned up. You might need to paint the unit, clean or replace the carpet, and have professionals come in to remove what’s there. It might be necessary to clean the air vents and to hire an exterminator. Put together a system for handling the cleanup process in advance, and then it won’t take very long for people to come in and make the apartment habitable again. Write the lease in such a way that these damages can be charged to the tenant so that you don’t have to bear the entire expense. Another important step, once the problem has been resolved, is to review what happened and think about how you handled the matter. Did you make any mistakes? Would it be appropriate to make changes to the lease? Were you sufﬁciently respectful of your tenant’s disability? Should you have been more alert to potential problems? Hoarding is a difﬁcult problem for any landlord to deal with, but if you catch it early and handle the problem with tact, kindness, and a reasonable amount of restraint, at least you won’t make the problem any worse than it has to be, and you will also be able to avoid legal complications as much as possible.

Social Media and the Cost of Caring By Keith Hampton, Lee Rainie, Weixu Lu, Inyoung Shin and Kristen Purcell; PewResearchCenter

For generations, commentators have worried about the impact of technology on people’s stress. Trains and industrial machinery were seen as noisy disruptors of pastoral village life that put people on edge. Telephones interrupted quiet times in homes. Watches and clocks added to the de-humanizing time pressures on factory workers to be productive. Radio and television were organized around the advertising that enabled modern consumer culture and heightened people’s status anxieties.

an established scale of stress called the Perceived Stress Scale (PSS).3 This scale is based on people’s answers to 10 questions that assess whether they feel that their life is overloaded, unpredictable and uncontrollable. Perceived stress, as measured through the PSS, can be viewed as an assessment of the risk that people face for psychological disorders related to stress, such as anxiety and depression, as well as physical illnesses, such as cardiovascular disease and susceptibility to infectious diseases.

Inevitably, the critics have shifted their focus onto digital technology. There has been considerable commentary about whether internet use in general and social media use in particular are related to higher levels of stress.1 Such analysts often suggest that it is the heaviest users of these technologies that are most at risk. Critics fear that these technologies take over people’s lives, creating time pressures that put people at risk for the negative physical and psychological health effects that can result from stress.

There are a number of well-known factors that tend to make people feel more stress, including things like the economic uncertainty of unemployment, and the absence of a spouse or a partner with whom to conﬁde. Previous studies have even found that awareness of stressful events in others’ lives is a major contributor to people’s appraisal of their own stress levels. The relationship of frequent use of digital technologies to stress has been an unknown. We also explored the possibility that the social component of some digital technologies makes people more aware of stressful events in the lives of their close friends and family, as well as in the lives of more socially distant acquaintances, and that this in turn is related to higher levels of stress.

This research explores whether the use of social media, mobile phones and the internet is associated with higher levels of stress. In a Pew Research Center survey of 1,801 adults,2 we asked participants about the extent to which they felt their lives were stressful, using

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The survey analysis produced two major findings that illustrate the complex interplay of digital technology and stress: • Overall, frequent internet and social media users do not have higher levels of stress. In fact, for women, the opposite is true for at least some digital technologies. Holding other factors constant, women who use Twitter, email and cellphone picture sharing report lower levels of stress. • At the same time, the data shows there are circumstances under which the social use of digital technology increases awareness of stressful events in the lives of others. Especially for women, this greater awareness is tied to higher levels of stress and it has been called “the cost of caring.” Stress is not associated with the frequency of people’s technology use, or even how many friends users have on social media platforms. But there is one way that people’s use of digital technology can be linked to stress: Those users who feel more stress are those whose use of digital tech is tied to higher levels of awareness of stressful events in others’ lives. This finding about “the cost of caring” adds to the evidence that stress is contagious. 4 How can it be that social media use is not directly associated with stress, but for some, social media use can still lead to higher levels of stress? The answer: The relationship between stress and social media use is indirect. It is the social uses of digital technologies, and the way they increase awareness of distressing events in others’ lives, that explains how the use of social media can result in users feeling more stress. Imagine a typical Facebook user. He or she is also likely to use other digital technologies, such as email and text messaging. All these technologies allow him or her to share information with friends and family in the form of photos, short textual messages and other contacts. As a result of this communication, he or she is aware and reminded of more activities in the lives of friends and family. On the one hand, there are benefits from this contact. According to previous research by the Pew Research Center, compared with non-social media users and those who are not as active on Facebook, this person likely: has more close friends; has more trust in people; feels more supported; and is more politically involved. While some might assume that this typical user of Facebook and other digital technologies experiences peer pressure to participate or keep up, and a fear of missing out, if such pressures exist, our typical user does not feel more stress than what he or she would otherwise have experienced, or the social benefit of using these technologies cancels out those additional costs. He or she is unlikely to feel more stress than those who are not using or are less active on social media. On the other hand, there is the common exception to this relatively positive situation. Sometimes, a social media user’s awareness of events in others’ lives includes knowledge about undesirable events, a friend or family member getting fired or losing someone close to them. Learning of such events in the life of a friend or family member can result in higher feelings of stress.

In sum, social media users are not any more likely to feel stress than others, but there is a subgroup of social media users who are more aware of stressful events in their friends’ lives and this subgroup of social media users does feel more stress. Gender differences are a major part of this story. Women and men have different levels of stress; their use of digital technologies varies; and the impact of their technology use is different. The broad patterns are: • Overall, women tend to report more stress than men. But, those women who use a number of digital technologies to communicate with others tend to report less stress than women who do not use these technologies. • Women are more aware of stressful events in the lives of their closest friends and family. • Social media use is related to even higher levels of awareness of the stressful events that unfold in the lives of people they know. • Awareness of stressful events in others’ lives is a signiﬁcant contributor to people’s own stress. It is the only factor that we found that is common to both social media use and psychological stress. The number of undesirable events associated with stress is greater for women than for men.

Elaborating on the Major Findings Overall, women tend to report more stress than men. But, women who use a number of digital technologies to communicate with others report less stress than women who are non-users. In this survey, women report an average score of 10.5 out of 30 on the Perceived Stress Scale (PSS). Men reported an average score of 9.8 -- a ﬁgure that is 7% lower than women. Because men and women tend to experience stress differently, we ran each of our analyses separately for men and for women. We did statistical modeling allowing us to more fully understand the relationship between stress and the use of different technologies. The use of regression analysis allowed us to control for such things as age, unemployment, education levels and marital status -- all of which are related to how much stress people tend to report in their lives independent of whether they use technologies or not.5 When it comes to stress, there was no statistical difference in stress levels between men who use social media, cellphones, or the internet and men who do not use these technologies. However, some tech activities were linked to less stress among women -- Twitter use, email use and photo sharing via cellphones. Compared with a woman who does not use these technologies, a women who uses Twitter several times per day, sends or receives 25 emails per day, and shares two digital pictures through her mobile phone per day, scores 21% lower on our stress measure than a woman who does not use these technologies at all. We do not know what it is about these speciﬁc technology uses that are associated with lower stress. However, existing studies have CONTINUED ON PAGE 16

APRIL | MAY 2015

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found that social sharing of both positive and negative events can be associated with emotional well-being and that women tend to share their emotional experiences with a wider range of people than do men.6 Sharing through email, sending text messages of pictures of events shortly after they happen and expressing oneself through the small snippets of activity allowed by Twitter may provide women with a low-demand and easily accessible coping mechanism that is not experienced or taken advantage of by men. It is also possible that the use of these media replaces activities or allows women to reorganize activities that would otherwise be more stressful. Women are more aware of stressful events in the lives of their closest friends and family. In the survey we asked people if they were aware of whether any of a list of 12 stressful events had happened to someone close to them, an acquaintance, or both in the past year. The events were selected from a list of major life events that are known social stressors.7 Our list ranged from relatively common to less common events: hospitalization, death in the family, divorce or marriage, being ﬁred/ laid off, being accused of a crime, starting a job, demotion/pay cut, being a victim of a crime, having a child move away or return home, pregnancy or child birth, and moving to a new house.

•

A typical male Facebook user who comments regularly on others’ posts is aware of 8% more stressful events amongst his closest social ties. A man with an average size network of Facebook friends is aware of 6% more major events in the lives of his acquaintances, compared with an equivalent male who does not use Facebook.

For women, awareness about stressful events in others’ lives was also likely to be related to sharing pictures online, use of Pinterest and Twitter. For men, awareness was particularly likely to be related to email, LinkedIn and text messaging on their cellphone. These patterns are a result of both the tendency for men and women to use different technologies, and for them to use different technologies to keep in touch with different types of people — friends, family, workmates and acquaintances.

Of the 12 stressful events that we studied, on average, women were aware of a larger number of events that had occurred among people they knew. On average, men were aware of 7% fewer stressful events among their closest social ties. Social media users tend to be more aware of stressful events in the lives of people they know. Different technologies are associated with varying levels of awareness of stressful events that have occurred to others -- and there is also variation depending on whether the events have occurred to those who are close ties, compared with more-distant acquaintances. Facebook was the one technology that for both men and women provides higher levels of awareness of stressful events taking place in the lives of both close and more distant acquaintances. Other technologies are more specialized: some provide awareness of major events in the lives of close relationships, while others provide an awareness of activities in the lives of acquaintances who are less socially close. It is not a new ﬁnding that people tend to use different technologies to communicate with social ties of different strengths. For example, other studies have found that cellphones and instant messaging are more likely to be used with family and close friends.8 To add to this complexity, we found that men and women used digital technologies differently, and this is important for understanding how people are exposed to information about stressful events in others’ lives. Among Facebook users: • A woman with an average size network of Facebook friends is aware of 13% more stressful events in the lives of her closest social ties, compared with an equivalent woman who does not use Facebook. And that average woman user is aware of 14% more stressful events in the lives of her more-distant acquaintances.

CONTINUED ON PAGE 18 www.nvsaa.org

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FIND SMOKE-FREE LIVING SPACES Your home is where your heart is, and both should be kept free of secondhand smoke. If you live in an apartment or shared living space, secondhand smoke travels through windows, vents and doorways, affecting the health of you and your family. Find smoke-free living spaces in your community by visiting the Smoke -free Housing Directory at gethealthyclarkcounty.org.

APARTMENT OWNERS & MANAGERS If you own, manage or know about other smoke-free apartments in Clark County, call (702)759-1270 or email TobaccoProgram@snhdmail.org. You can also call for FREE signage!

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Awareness of stressful events in others’ lives is a signiﬁcant contributor to people’s own stress. The number of undesirable events associated with stress is greater for women than for men.

CONTINUED FROM PAGE 16

Awareness of stressf ul events in others’ lives is a signif icant contributor to people’s own stress. The number of undesirable events associated with stress is greater for women than for men.

About this Survey The analysis in this report is based on ﬁndings from a nationally representative survey of 1,801 American adults (ages 18+) by the Pew Research Center ﬁelded August 7-September 16, 2013. The survey was conducted in English and Spanish on landline and cellphones (N=900). The margin of error for the full sample is plus or minus 2.6

The cost of caring is particularly felt by women. This is a result of two facts about women and stress: ﬁrst, women report higher levels of stress to begin with, and second, women are aware of more stressful events in the lives of their friends and family.

percentage points. Some 1,076 respondents are users of social networking sites and the margin of error for that subgroup is plus or minus 3.3 percentage points. 1

See for instance: Dick, John (2013). Why Do Social Networks Increase Stress? Huﬃngton

Post; Maldonado, Marissa (accessed November 2014). The Anxiety of Facebook.

Holding other factors constant, women who were aware that … • Someone close to them experienced the death of a child, partner or spouse scored 14% higher on our measure of stress. • Someone close has been hospitalized or experienced a serious accident or injury reported 5% higher stress. • An acquaintance had been accused of or arrested for a crime scored 11% higher on the stress measure. • An acquaintance experienced a demotion or cut in pay reported 9% higher stress in their own lives.

PsychCentral. 2

The survey was conducted between August 7-September 16, 2013 and has a margin

of error of plus or minus 2.6 percentage points for the full sample. 3

Cohen, S., et al. (1983). “A global measure of perceived stress.” Journal of health and

social behavior: 385-396. 4

Kessler, R. C. and J. D. McLeod (1984). “Sex Diﬀerence in Vulnerability to Undesirable

Life Events.” American Sociological Review 49: 620-631. 5

For our analysis we used linear regression with stepwise forward selection. As part

of our survey, participants could report on their use of a large number of diﬀerent technologies related to social media, cellphones, and the internet more broadly.

For men, of the events we explored, only two predicted stress. Holding other factors constant, men who were aware that … • Someone close to them had been accused of or arrested for a crime scored 15% higher on our measure of stress. • An acquaintance had experienced a demotion or pay cut at work report 12% higher stress.

We did not have a speciﬁc expectation as to which of these uses might be related to stress or awareness of stressful events. Stepwise forward regression is a procedure that allows you to test the possible relationships between a large number of measures and an outcome such as stress. We entered a series of demographic variables into our regression equation (age, education, race, marital status, employment status) and then used stepwise forward regression to test each of the reported measures of technology use. For each analysis, we removed independent variables for technology use at each

While the little sips of information sent through social media may not seem like much, they can add up to a big gulp. This study suggests that the information transferred through social media translates into awareness of all kinds of extra things, including an awareness of undesirable events in the lives of family, friends and acquaintances. Whether as a result of social media, or more traditional forms of interaction, awareness of undesirable events in others’ lives generates a cost in terms of increasing psychological stress, and with it, higher risk for the physical and psychological problems that often accompany stress.

step that were not statistically signiﬁcant. 6

Pennebaker, J. W., et al. (2001). Disclosing and sharing emotion: Psychological, social,

and health consequences. Handbook of bereavement research: Consequences, coping, and care. M. S. Stroebe, R. O. Hansson, W. Stroebe and H. Schut. Washington, DC, American Psychological Association: 517-543. 7

Turner, R. J., et al. (1995). “The Epidemiology of Social Stress.” American Sociological

Review 60(1): 104-125. 8

Kim, H., et al. (2007). “Conﬁgurations of Relationships in Diﬀerent Media.” Journal of

Computer-Mediated Communication 12(4): URL (consulted Oct. 2010): http://jcmc. indiana.edu/vol2012/issue2014/kim.html. Ling, R. S. (2008). New Tech, New Ties. Cambridge, MA, MIT Press.

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Renters Insurance: Top 10 Questions Residents and Landlords are Asking By Tim Blackwell, Property Management Insider

It only makes sense that a robust apartment market that has driven high occupancies would heighten the need for liability protection for resident and landlord. With each unit ﬁlled, odds makers will tell you that risk for loss increases. A Growing Demand for Renters Insurance Demand for renters insurance has risen since 2008 when the U.S. economic landscape changed. What’s traditionally been more acceptable in the single-family housing vertical is gaining traction in the apartment industry. Many properties are encouraging residents to take out policies – in some cases, it’s becoming a part of the lease agreement. IBISWorld, an industry research engine, predicts that annual revenue from renters insurance will top $601.1 million by 2018, up from $545 million two years ago.

Ed Wolff, president of LeasingDesk, says his company is ﬁelding more and more inquiries from apartment industry representatives and residents about coverage. LeasingDesk is among a few companies that specialize in providing protection for both resident and landlord. “We’re seeing that more residents and property management companies want to know just what renter’s insurance will do for them,” he said. “It’s something they should be asking about. There are a number of reasons why a resident should have a renters insurance policy, both to the beneﬁt of the resident and the property.”

As renters insurance becomes more visible to the apartment industry, many are asking just what the protection can do for them.

Top 10 Questions About Renters Insurance

So, what should renters, property owners and third-party managers know about renters insurance, and what are the most frequently asked questions?

Questions run the gamut from who and what is covered. Here are the top 10 questions – with answers from LeasingDesk – about renter’s insurance that are on the minds of residents and landlords: 1. If the resident causes damage to an apartment

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building, is the resident the one who needs to ﬁle a claim? No. Either the resident, building owner or management company representative can report a claim. 2. Is rented furniture covered by the policy? Yes, it is covered if the renter selects contents coverage, just as furniture owned by a resident is covered. 3. I have two roommates, are they covered by the policy? The policy provides liability coverage for roommates (and guests) in the event that they cause damage to the apartment unit or community common areas. In order for a roommate’s personal property to be covered, the contents coverage must be selected and the roommate needs to be listed on the policy. 4. If I cause a ﬁre, will my policy be cancelled? Usually, no. 5. If I have a claim, does my price go up? Typically, no. Your price will stay the same. 6. Are pets covered? Bodily Injury caused by pets is usually

covered a under a standard policy. Building pet damage can be added in certain states. 7. Is damage caused by mold covered? Mold is not covered unless caused by a water event that is sudden and accidental. Other circumstances may or may not be covered. For example, if a tub overﬂows and mold grows in one day, it’s covered. If mold results from closet carpet that has been wet for days, it won’t be covered. 8. What about bedbugs? Insects are not covered. 9. If we discover that a resident who moved out punched a hole in the wall, is that covered? No. The policy covers ﬁre, water, smoke and explosions. Intentional damage caused by a resident is not covered. 10. If a resident dies in the unit, will the policy pay for cleanup? Up to $2,000 will be provided to the property management company for cleanup services of a specified provider. Wolff cautions that some scenarios above and others may have extenuating circumstances that may determine whether coverage is available Typically, premiums run $10-$15 per month. “It’s something worth having,” he said. “Its money well spent.” *All coverage discussed above is for informational purposes only and subject to the policy exclusions and limitations. For detailed descriptions of covered perils and exclusions/limitations, please refer to the eRenterplan policy documents.

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A Cost-Effective Approach Karsaz Law is committed to providing the highest caliber of legal services at the lowest possible cost to the client. With complimentary telephone calls with clients and an efficient strategy for early resolution of litigations, our attorneys strive to earn the trust and conﬁdence of each client. In keeping with this value-oriented approach, billing statements include detailed descriptions of all charges. We strongly encourage prospective clients to contact existing clients regarding their experience with billing statements, as well as the quality of representation by Karsaz Law.

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APRIL | MAY 2015

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APRIL | MAY 2015

Performance Beyond the Surface 25

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PRODUCTS & SERVICES GUIDE LAS VEGAS

AC & REPAIRS 75 Degrees 4315 Dean Martin Dr. Las Vegas. NV 89103 salesmanager@75degrees.biz P: 702.478.7575 F: 702.429.2801 A/C SALES - SUPPLIES & PARTS Maintenance Supply Headquarters 880 Wigwam Pkwy., Ste. #140 Henderson, NV 89014 www.supplyHQ.com P: 702.558.2200 F: 702.558.2205 Spanish: 888.281.0255 ADVERTISING Apartment Finder Magazine 2680 Chandler Ave., Ste. #3 Las Vegas. NV 89120 cavil@apartmentfinder.com P: 702.798.4511 F: 702.798.8311 Apartment Guide (Las Vegas) 4262 Blue Diamond Rd., Ste. #102-350 Las Vegas. NV 89139 teresajackson@apartmentguide.com P: 702.712.2033 F: 815.366.7468 Apartments.com 540 W. Madison St.,14th Floor Chicago, IL 60661 sbennecke@apartments.com For Rent Media Solutions (Las Vegas) 6380 S. Valley Blvd., Ste. #206 Las Vegas. NV 89118 debra.peterson@forrent.com P: 702.255.3700 F: 702.724.9660 Simply Apartments 4760 S., Ste. #103 Las Vegas, NV 89121 martha@simplyapartments.com P: 702.985.9911 F: 702.567.2611 SurReel Video 1611 Spring Gate Ln.,Ste. 370305 Las Vegas. NV 89134 cherise@surreelvideo.com P: 702.351.8329 ALARM SYSTEMS AND SERVICES Certiﬁed Fire Protection 3400 W. Desert Inn Rd.,Ste. #20 Las Vegas. NV 89102 robin@certfp.com P: 702.873.5995 F: 702.251.1972 APPLIANCES (SALES/RENTAL/PARTS/REPAIR) Ferguson Enterprises, Inc. 501 Parkson Rd. Henderson, NV 89011 chris.williams@ferguson.com P: 702.564.2660 F: 702.564.1329 Maintenance Supply Headquarters 880 Wigwam Pkwy., Ste. #140 Henderson, NV 89014 www.supplyHQ.com P: 702.558.2200 F: 702.558.2205 Spanish: 888.281.0255

Wilmar 4031 Industrial Center Dr., Ste. 701 N. Las Vegas. NV 89030 bob.croﬀord@wilmar.com P: 702.643.7400 F: 702.643.7400

Sentry Recovery and Collections 3080 S Durango Dr., Ste# 203 Las Vegas. NV 89117 jgravitt@srcnv.com P: 702.946.1140 F: 702.939.3448

ASBESTOS CERTIFICATION REMOVAL Genie Services 4300 N. Pecos Rd, Ste. #22 Las Vegas. NV 89115 njeancheﬀ@genieservices.com P: 702.452.1111 F: 702.452.1179

CARPET CLEANING & EXTRACTION SERVICES Servpro® of Downtown/N.W. Las Vegas 3395 W. Cheyenne Ave., Ste. 107 N. Las Vegas. NV 89032 Jweiner@desertvalleyco.com P: 702.778.9451 F: 702.633.5038

CONCRETE REPAIR & RESURFACING Precision Concrete Cutting 3191 N. Canyon Rd. Provo, UT 84604 matt@safesidewalks.com P: 801.373.6060 F: 801.224.0062

ASPHALT (SEAL COATING STRIPING & REPAIRS) Aﬀordable Striping & Sealing 4440 E. Alexander Road, Ste. #A Las Vegas. NV 89115 shondadecker@gmail.com P: 702.222.9009 F: 702.248.9605

Copper Creek Construction 5980 Topaz St. Las Vegas. NV 89120 info@trs24-7.com P: 702.898.7873 F: 702.898.7807

CONSTRUCTION MANAGEMENT CONSULTANTS The GB Group, Inc. 6380 McLeod Dr., #7 Las Vegas. NV 89120 meagan.svendsen@gbgroupinc.com P: 702.795.7002 F: 702.795.7019

Sunland Asphalt 5805 Emerald Ave. Las Vegas. NV 89122 smusegades@sunlandasphalt.com P: 702.563.6872 F: 702.563.6875 ATTORNEYS/LEGAL SERVICES Karsaz Law 7935 W. Badura Ave., Ste. #1035 Las Vegas. NV 89113 enewmark@karsaz-law.com P: 702.635.9886 F: 702.802.3880 Law Offices of Scott M. Clark, P.C. 2831 St. Rose Pkwy., Ste. 220 Henderson, NV 89052 scott@scottclarklaw.com P: 702.589.4716 F: 702.589.4717 Marquis Aurbach Coffing 10001 W Park Run Dr. Las Vegas. NV 89145 tmoore@maclaw.com P: 702.382.0711 F: 702.856.8968 AWARDS/TROPHIES Awards West 1957 N. Decatur Blvd. Las Vegas. NV 89108 awardwestlv@lvcoxmail.com P: 702.648.1661 F: 702.648.1602 BACKFLOW TESTING Certified Fire Protection 3400 W. Desert Inn Rd.,Ste. #20 Las Vegas. NV 89102 robin@certfp.com P: 702.873.5995 F: 702.251.1972 BLINDS/WINDOWS/DOORS/GLASS Cherokee Blind & Door 4350 S. Arville, C-21 Las Vegas. NV 89103 P: 702.432.3244 F: 702.432.3341 Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyHQ.com P: 702.558.2200 F: 702.558.2205 Spanish: 888.281.0255

CARPET CLEANING/RESTORATION/DYEING Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas. NV 89102 stevec@universalcarpetcare.com P: 702.220.9003 F: 702.220.4818 CARPET - SALES & INSTALLATION Seamless Flooring 5175 W. Diablo Dr., Ste. #110 Las Vegas. NV 89118 dave@seamlessflooring.org P: 702.431.7900 F: 702.614.4300 CLEANING SERVICES Genie Services 4300 N. Pecos Rd, Ste. #22 Las Vegas. NV 89115 njeancheff@genieservices.com P: 702.452.1111 F: 702.452.1179 CLEANING SERVICES (MOLD/DISASTER) Genie Services 4300 N. Pecos Rd, Ste. #22 Las Vegas. NV 89115 njeancheff@genieservices.com P: 702.452.1111 F: 702.452.1179 COLLECTIONS - AGENCIES AND SYSTEMS Clark County Collection Services 8860 W. Sunset Rd. Las Vegas. NV 89148 cccs@mgci.com P: 702.889.9229 F: 702.889.9228 Law Offices of Scott M. Clark, P.C. 2831 St. Rose Pkwy., Ste. 220 Henderson, NV 89052 scott@scottclarklaw.com P: 702.589.4716 F: 702.589.4717 National Credit Systems, Inc. P.O. Box 312125 Atlanta, GA 31131 P: 800.367.1050 F: 888.761.7973 Quantum Collections 3080 S. Durango Dr. Las Vegas. NV 89117 jpreli@quantumcollections.com P: 702.633.8082 F: 702.657.1888

Houston Contracting Corp 7643 Arila Beach Ave. Las Vegas. NV 89113 dave@houstoncontractingcorp.com P: 702.966.8900 F: 702.940.7859 COPIERS IBS CopierS. LLC 4045 S. Buﬀalo Dr., Ste A 101-237 Las Vegas. NV 89147 ibscopiers@gmail.com P: 702.253.1114 F: 702.432.8080 COUNTER TOP AND BATH TUB REFINISHING Surface Restoration 2175 Manana Dr. Dallas, TX 75220 jamesbeachjr@yahoo.com P: 661.319.0999 F: 877.207.8578 Surface Specialists of Nevada, Inc. 452 E. Silverado Ranch Blvd., Ste. #433 Las Vegas, NV 89183 lasvegas@surfacespecialists.com P: 702.597.2022 F: 702.597.2579 CRIME SCENE CLEAN-UP Bio-One 12100 Southern Highlands Hwy. Ste. #110-406 Las Vegas, NV 89141 glenn@bioonevegas.com P: 702.403.4242 F: 800.513.1424 Steamatic Total Cleaning & Restoration 2851 Synergy St. N. Las Vegas. NV 89030 asyverson@steamaticlv.com P: 702.633.0383 F: 702.633.0012 DECKING & WATERPROOFING MATERIALS Jet Coatings. LLC 2810 Marco St. Las Vegas. NV 89115 justin@jetcoatingsinc.com P: 702.331.0133 DRYWALL - CONTRACTORS Aﬀordable Striping & Sealing 4440 E. Alexander Road, Ste. #A Las Vegas. NV 89115 shondadecker@gmail.com P: 702.222.9009 F: 702.248.9605 www.nvsaa.org

Genie Services 4300 N. Pecos Rd, Ste. #22 Las Vegas. NV 89115 njeancheff@genieservices.com P: 702.452.1111 F: 702.452.1179 EMPLOYMENT AGENCY BG Staffing 500 N. Rainbow Blvd., Ste. #300 Las Vegas. NV 89107 kgettys@bgstaffing.com P: 702.216.0971 F: 210.348.8476 EXERCISE EQUIPMENT Advanced Exercise Equipment 861 S. Park Dr. Littleton, CO 80120 hdoane@advancedexercise.com P: 702.712.4844 FIRE ALARMS AND PROTECTION Certified Fire Protection 3400 W. Desert Inn Rd.,Ste. #20 Las Vegas. NV 89102 robin@certfp.com P: 702.873.5995 F: 702.251.1972 FIRE AND SAFETY Certified Fire Protection 3400 W. Desert Inn Rd.,Ste. #20 Las Vegas. NV 89102 robin@certfp.com P: 702.873.5995 F: 702.251.1972 FIRE EXTINGUISHERS Certified Fire Protection 3400 W. Desert Inn Rd.,Ste. #20 Las Vegas. NV 89102 robin@certfp.com P: 702.873.5995 F: 702.251.1972 On Guard Fire Protection 7705 Commercial Way, # 155 Henderson, NV 89011 david@onguardfp.com P: 702.966.8021 F: 702.987.1174 FIRE SPRINKLER SYSTEMS INSTALLATION Certified Fire Protection 3400 W. Desert Inn Rd.,Ste. #20 Las Vegas. NV 89102 robin@certfp.com P: 702.873.5995 F: 702.251.1972 FITNESS EQUIPMENT Fitness Pro 2220 Eastman Ave., Ste. #105 Ventura, CA 93003 anthony@fitnessprousa.net F: 805.486.2221 Opti-Fit P.O. Box 6716 Folsom, CA 95763 Info@opti-fit.com P: 702.375.7098 F: 702.564.4366 FLAGS — BANNERS & PENNANTS Las Vegas Flag & Sign 4572 W. Hacienda Ave Las Vegas. NV 89118 bobglennon@lvfns.com P: 702.798.6030 F: 702.789.3001

FLOORING - COVERING/CARPET Criterion Brock, Inc. 1660 Helm Dr., Ste 1000 Las Vegas. NV 89119-3845 jason@brockinteriors.com P: 702.458.6550 F: 702.458.6584 Redi-Carpet 3650 E. Post Rd., Ste. #H Las Vegas. NV 89120 lasservice@redicarpet.com P: 702.703.5430 F: 702.703.5432 Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Dr., #105 Las Vegas. NV 89139 swrep5905@sherwin.com P: 702.895.8887 F: 702.895.8892 Solar Contract Carpet of Las Vegas. Inc. 4280 Wagon Trail Ave., #C Las Vegas. NV 89118 jeﬀ.robinson@solarcarpet.com P: 702.798.7100 F: 702.798.1982 FURNITURE (RENTAL/SALES) CORT Furniture Rental (Las Vegas) 6625 Arroyo Springs St., Ste. 130 Las Vegas. NV 89113 Angel.Dibellonia@cort.com P: 702.822.7368 F: 702.822.7324 KRT Fitness & Patio Concepts 537 E. Brooks Ave., Ste. #408 N. Las Vegas. NV 89030 kcoats@krtconcepts.com P: 702.490.3558 F: 702 924.2562 GATES – AUTOMATIC & MANUAL Community Controls 2500 S. 3850 W. Salt Lake City, UT 84120 tbruske@communitycontrols.com P: 800.284.2837 F: 800.867.3637 GENERAL CONTRACTORS F & A Painting and Construction, Inc. 4335 W. Post Rd. Las Vegas. NV 89118 fapaintinglv@aol.com P: 702.914.2676 FSI Construction 3321 Barada Heights Ave. N. Las Vegas. NV 89081 fran@fsiconstruction.com P: 702.724.0437 HOARDING/JUNK REMOVAL Bio-One 12100 Southern Highlands Hwy. Ste. #110-406 Las Vegas, NV 89141 glenn@bioonevegas.com P: 702.403.4242 F: 800.513.1424 HVAC Fire-N-Ice Heating & Air Conditioning 2324 S. Highland Dr. Las Vegas. NV 89102 ﬁre-n-icehvac@earthlink.net P: 702.395.0071 F: 702.395.0253 INSURANCE Assurance Ltd. 5740 S. Arville St., Ste# 204 Las Vegas. NV 89118 aholden@assuranceltd.com P: 702.798.3700 F: 702.238.7133

APRIL | MAY 2015

ePremium Insurance 4770 Duke Dr., Ste. 310 Mason, OH 45040 jbuechler@epremiuminsurance.com P: 800.319.1390 F: 513.204.1920

Silver Lands Inc. 2901 S. Highland Dr., Ste. 15-A Las Vegas. NV 89109 pacoh@silverlandsinc.com P: 702.459.3192 F: 702.459.4372

LeaseTerm Solutions 2675 Paces Ferry Rd, Ste. #120 Atlanta, GA 30339 cassondra@leasetermsolutions.com P: 888.814.6950 F: 678.981.6255

LAUNDRY EQUIPMENT Coinmach Laundry Service 501 N. 37th Dr., Ste. 102 Phoenix, AZ 85009 dwahlers@coinmachcorp.com P: 602.722.6959 F: 602.340.8907

Nevada West Business Insurance 4175 S. Riley St.,Ste 200 Las Vegas. NV 89147 jeﬀm@nvW.insurance.com P: 702.597.5998 F: 702.990.0500 Renters Legal Liability, LLC 60 S. 600 E.,Ste.#100 Salt Lake City, UT 84102 gus@rllinsure.com P: 801.994.0237 F: 801.596.2732 Western Risk Insurance 3140 S. Rainbow Blvd., Ste. 400 Las Vegas. NV 89146 francie@westernrisk.com P: 702.368.4217 F: 702.368.4219 INTERIOR DESIGN AND FURNITURE OUTDOOR Merge, Inc. 1276 E. Colorado Blvd. Pasadena, CA 91106 benjie@mergeinc.com www.mergeinc.com P: 626.584.7131 F: 888.503.2533 INTERNET/MARKETING Apartment List 500 Third St., Ste# 555 San Francisco, CA 94107 dana@apartmentlist.com P: 415.817.1068 Property Solutions 1656 S. E. Bay Blvd. Bldg. F, Ste. #200 Provo, UT 84606 cpeterson@propertysolutions.com P: 877.826.9700 F: 801.705.1835 Realtor.com Rentals 4399 Via Rio Newbury Park, CA 91320 emily.kaplan@realtor.com P: 800.978.7368 LANDSCAPING & MAINTENANCE Escalera Landscape 5012 Arville St. Las Vegas. NV 89118 escalera_landscaping@yahoo.com P: 702.735.3545 Gothic Grounds Management, Inc. 6325 S. Valley View Blvd. Las Vegas. NV 89118 pabell@gothiclandscape.com P: 702.735.3545 Newtex Landscape, Inc. 245 Sunpac Ave. Henderson, NV 89011 gjbambic@newtexlandscape.com P: 702.795.0300 F: 702.795.0192

WASH Multifamily Laundry Systems, LLC 333 W. St. Louis Ave. Las Vegas. NV 89102 krokosz@washlaundry.com P: 702.384.4855 MAINTENANCE - SERVICES & SUPPLIES Appliance Parts Company 6825 S. Kyrene Rd. Tempe, AZ 85283 bruce@appliancepartscompany.com P: 480.755.0007 F: 480.755.0008 AZ Partsmaster 2950 S. Highland Dr., Ste. E Las Vegas. NV 89109 jerry.stickley@azpartsmaster.com P: 702.369.2121 F: 702.369.4391 HD Supply P.O Box 4945 Orlando, FL 32802 dean.bingham@hdsupply.com P: 702.325.7801 Maintenance Supply Headquarters 880 Wigwam Pkwy., #140 Henderson, NV 89014 www.supplyHQ.com P: 702.558.2200 F: 702.558.2205 Spanish: 888.281.0255 Wilmar 4031 Industrial Center Dr., Ste. 701 N. Las Vegas. NV 89030 bob.croﬀord@wilmar.com P: 702.643.7400 F: 702.643.7400 MAKE-READY Genie Services 4300 N. Pecos Rd, Ste. #22 Las Vegas. NV 89115 njeancheﬀ@genieservices.com P: 702.452.1111 F: 702.452.1179 MARKETING CONSULTANTS – SERVICES LeaseLabs 2870 Fifth Ave., Ste. 202 San Diego, CA 92103 john@leaselabs.com P: 619.233.4700 F: 619.233.4702 MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc. 2611 Westgrove Ste., 104 Carrollton, TX 75006 laura@alndata.com P: 800.643.6416 F: 972.931.6251 MOLD REMEDIATION & TESTING AZ Partsmaster 2950 S. Highland Dr., Ste. E Las Vegas. NV 89109 jerry.stickley@azpartsmaster.com P: 702.369.2121 F: 702.369.4391

Bio-One 12100 Southern Highlands Hwy. Ste. #110-406 Las Vegas, NV 89141 glenn@bioonevegas.com P: 702.403.4242 F: 800.513.1424

PEST CONTROL Green Tech Pest Control 605 Valley View Dr. Henderson, NV 89002 tylercoon.greentech@gmail.com P: 702.219.1002

RESIDENT SCREENING SERVICES On-Site 7077 Parfet Street Arvada, CO 80004 jrossi@on-site.com P: 408.795.4167

SMOKE DETECTORS & ALARMS Certiﬁed Fire Protection 3400 W. Desert Inn Rd.,Ste. #20 Las Vegas. NV 89102 robin@certfp.com P: 702.873.5995 F: 702.251.1972

Genie Services 4300 N. Pecos Rd, Ste. #22 Las Vegas. NV 89115 njeancheﬀ@genieservices.com P: 702.452.1111 F: 702.452.1179

Global Pest Services 1132 Coral Crystal Ct. N. Las Vegas. NV 89032 dustin@globalpestservices.net P: 702.657.0091 F: 702.657.1608

The Screening Pros. LLC 6512 N. Decatur Blvd., #130-301 Las Vegas. NV 89131 tres@thescreeningpros.com P: 800.877.3908 F: 800.877.5073

Har-Bro Construction & Consulting, Inc. 114 Cassia Way Henderson, NV 89014 Eion.stanley@harbro.com P: 702.587.3226 F: 702.891.9100

ProChem ProActive/Bed Bug Safe 3651 Lindell Rd., Ste. D246 Las Vegas. NV 89103 Rob@ProChemProActive.com P: 702.636.8571 F: 702.995.0389

RETENTION & REPUTATION MANAGEMENT SatisFacts Research 909 N. Sepulveda Blvd. El Segundo, CA 90245 dmiller@satisfacts.com P: 866.655.1490 F: 866.655.1491

SWIMMING POOL – EQUIPMENT & SUPPLIES Vivo Pools 825 S. Primrose., Ste H Monrovia, CA 91016 willan@vivopools.com P: 702.529.1808 F: 818.952.2122

MSE Environmental 9811 W. Charleston Blvd., Ste. 2403 Las Vegas. NV 89117 erik@msenational.com P: 702.255.2457 F: 702.953.0286

PLAYGROUNDS/SITE AMENITIES Green Living Services 4205 W. Tompkins., Ste. 1 Las Vegas. NV 89103 ken@greenlivingservices.com P: 702.367.8873 F: 702.642.5724

MULTI-FAMILY BROKER Marcus & Millichap 3990 Howard Hughes Pkwy. Paradise, NV 89169 marc.moore@marcusmillichap.com P: 702.215.7145 F: 702.215.7110 OFFICE SUPPLIES Advance Oﬃce & Janitorial Supplies 3261 S Highland Dr., Ste. #602 Las Vegas. NV 89109 susanlaub@advanceoﬃce.com P: 702.735.0213 F: 702.735.0147 PAINT – CONTRACTORS. EQUIPMENT & SUPPLIES Ecc, LLCc dba Executive Coatings and Contracting 8765 E. Orchard Road, Ste. #703 Greenwood Village, CO 80111 andrea@executivecoatings.com P: 888.300.6786 F: 303.300.6786 The GB Group, Inc. 8921 Murray Ave. Gilroy, CA 95020 meagan.svendsen@gbgroupinc.com P: 408.848.8118 F: 408.848.8119 PAINT (SALES/SERVICE) Behr & Kilz Paints 9840 Giant Steps Ct. Las Vegas. NV 89141 jmurray@behrpaint.com P: 702.245.3216 Empire Community Painting 5940 S. Rainbow Blvd., Ste. 2012 Las Vegas. NV 89118 dwhitaker@empirepainting.com P: 888.278.8200 F: 702.939.9940 Sherwin Williams Paint & Floor Covering 7470 S. Dean Martin Dr. #105 Las Vegas, NV 89139 swrep5905@sherwin.com P: 702.895.8887 F: 702.895.8892 TGJ Painting 401 Max Court Henderson, NV 89011 tgjservices@yahoo.com P: 702.558.0816 F: 702.564.0617

PLUMBING Code Red Plumbing 7065 W. Ann Rd., Ste. 130-540 Las Vegas. NV 89130 manager@coderedplumbing.com P: 702.949.6599 F: 702.938.6258 Complete Solutions dba Roto Rooter 39 E. Brooks Ave. N. Las Vegas. NV 89030 cwojciechowski@rrsc.com P: 702.646.5273 F: 702.646.0132 PROPERTY MANAGEMENT CAREER PLACEMENT Career Strategies. Inc. 3531 E. Russell Road, Ste B Las Vegas. NV 89120 dwetherby@csi4jobs.com P: 702.368.2363 F: 702.368.2366 PROPERTY MANAGEMENT SOFTWARE RealPage Inc. 4000 International Pkwy. Carrollton, TX 75007 stacey.blackwell@realpage.com P: 972.820.3015 F: 972.820.3383 Tenant Technologies, Inc. 1665 Willamette Falls Dr. W. Linn, OR 97068 srunkel@tenanttech.com P: 503.233.2125 F: 503.594.2580 PROPERTY RESTORATION – GENERAL CONTRACTORS Belfor Property Restoration 5870 La Costa Canyon Ct.,Ste 200 Las Vegas. NV 89129 brad.gardner@us.belfor.com P: 702.933.6866 F: 702.933.6869 REAL ESTATE - BROKERS The Bentley Group Real Estate Advisors 6725 Via Austi Pkwy., Ste. 380 Las Vegas. NV 89119 cbentley@thebentleygroup.com P: 702.966.1166 F: 702.966.1170

RISK MANAGEMENT LeaseTerm Solutions 2675 Paces Ferry Road, Ste. #120 Atlanta, GA 30339 cassondra@leasetermsolutions.com P: 888.814.6950 F: 678.981.6255 ROOFING SERVICES Genie Services 4300 N. Pecos Rd. #22 Las Vegas. NV 89115 njeancheff@genieservices.com P: 702.452.1111 F: 702.452.1179 Roofing Southwest 3125 Ali Baba Ln., Ste. 707 Las Vegas. NV 89118 chrisp@roofingsouthwest.com P: 702.834.4655 F: 480.557.5967 The Original Roofing Company 4515 Copper Sage Las Vegas. NV 89115 Collins@trclv.com P: 702.739.7663 F: 702.798.6550 SECURITY DEPOSIT ALTERNATIVES SureDeposit/Assurant Specialty Property 293 Eisenhower Pkwy., Ste.320 Livingston, NJ 07039-1783 brian@suredeposit.com P: 973.992.8440 F: 973.992.8770 SECURITY SERVICES-PATROL SERVICES Citywide Security P.O. Box 62249 Boulder City, NV 89006 info@citywidepatrol.com P: 702.644.2977 SECURITY SYSTEMS Alpha Surveillance Systems 3410 E. Russell Road, Ste. #310 Las Vegas. NV 89120 greg@alphasurveillancesystems.com P: 702.990.1454 F: 702.588.7998 Certified Fire Protection 3400 W. Desert Inn Rd.,Ste. #20 Las Vegas. NV 89102 robin@certfp.com P: 702.873.5995 F: 702.251.1972 SIGNAGE Fusion Sign & Design 3443 Niki Way Riverside, CA 92507 robin@fusionsign.com P: 702.949.0760

TELECOMMUNICATIONS Cox Communications 1700 Vegas Dr. Las Vegas. NV 89106 Jim.Fitch@cox.com P: 702.545.1361 F: 702.545.4392 One Calll Now 726 Grant Street Troy, Ohio 45373 katie.love@onecallnow.com P: 877.698.3262 TENANT SCREENING Contemporary Information Corp. 42913 Capital Dr. #101 Lancaster, CA 93535 dan@contemporaryinfo.com P: 800.288.4757 F: 800.677.8494 TOWING Ashley’s Towing 201 N. Mojave Las Vegas. NV 89101 ashleystowing@live.com P: 702.382.3508 F: 702.382.8090 Fast Towing 2201 N. Commerce St. Las Vegas. NV 89030 fasttowing_lv@yahoo.com P: 702.383.3278 F: 702.383.9513 Quality Towing 4100 E. Cheyenne Ave. Las Vegas. NV 89115 jberry@unitedroadtowing.com P: 702.649.5711 F: 702.633.4447 UNIFORMS Golden Promotions & Apparel 3724 White Carnation St. Las Vegas. NV 89147 lgolden@goldenpromo.com P: 702.220.7904 F: 702.631.0094 UTILITIES – BILLING SERVICES Conservice PO Box 4696 Logan, UT 84323 amandash@conservice.com P: 435.713.2258 F: 435.792.3303 WELDING – FABRICATION Weld-All, Inc. 4847 E. Utah Ave Las Vegas. NV 89104 weld-all-inc@embarqmail.com P: 702.643.7609 F: 702.432.6962

www.nvsaa.org

Water and Fire Damage Restoration Asbestos and Mold Remediation Environmental and Biohazard Cleanup Multi-Unit Rehab and Remodeling General Reconstruction

www.belforusa.com • 24/7 EMERGENCY 866.899.0090 • RESTORING MORE THAN PROPERTY 5870 La Costa Canyon Court, Suite 200 Las Vegas (702) 933-6866 • 50 Artisan Means Way Reno (775) 424-3200 B Lic. #0067311 Unlimited • C3 Lic. #0078990 $1,000,000 limit • C15 Lic. #0078991 $1,000,000 limit • C31 Lic. #0078992 $1,000,000 limit

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RENO ADVERTISING Apartment Guide (Reno) 3555 Airway Dr., Ste. 314 Reno, Nevada 89511 srichter@apartmentguide.com P: 775.329.3528 For Rent Media Solutions (Reno) danett.michelini@forrent.com P: 775.829.7368 F: 775.246.2534 DOORS Berger Building Supply dba Thompson 600 S. Rock Blvd Sparks. NV 89431 jsutton@thompsondoors.com P: 775.359.0224 F: 775.359.4958

FURNITURE (RENTAL/SALES) CORT Furniture Rental (Reno) 4745 Longley Ln., Ste. 101 Reno, NV 89502 rochelle.mazzone@cort.com P: 775.828.3900 F: 775.828.3909

NON PROFIT Washoe County Health District - Chronic Disease Prevention Program PO BOX 11130 Reno, NV 89520 lcavallera@washoe.county.us P: 775.328.6140 F: 775.328.3750

INSURANCE Meridian Insurance Services 216 N. Minnesota St. Carson City, NV 89703 rcole@misnv.com P: 775.883.8880 F: 775.883.1929

PEST CONTROL Northern Nevada Pest Control 1285 Baring Blvd. #339 Sparks. NV 89434 P: 775.857.1245 F: 775.857.1248 PROPERTY RESTORATION – GENERAL CONTRACTORS Belfor Property Restoration 50 Artisan Means Way Reno, NV 89511 P: 775.424.3200

Western Risk Insurance 3140 S. Rainbow Blvd., Ste. 400 Las Vegas. NV 89146 susan@W.ernrisk.com P: 702.368.4217 F: 702.368.4219

Don’t see yourself in the Products & Services Guide? Want to be a member? Contact NVSAA at 702.436.7662

APRIL | MAY 2015

REAL ESTATE – BROKERS Johnson Group 5255 Longley Lane, Ste. 105 Reno, NV 89511 Floyd@JohnsonGroup.net P: 775.224.3183 TOWING Milne Towing 1700 Marietta Way Sparks. NV 89431 www.milnetowing.com P: 775.359.0106 F: 775 359.0155

Fire-N-Ice Heating & Air Conditioning

Over 20 Years of Experience We are dedicated to providing quality, precision and long-lasting products and services. 2912 S. Highland Dr., Ste. #E Las Vegas, NV 89109 (t) 702-395-0071 (f) 702-395-0253 www.fireniceheatingandair.com Las Vegas | Phoenix | San Diego | Los Angeles | San Bernardino

www.nvsaa.org

Continuing Education at These are just some of the classes offered by MSH Maintenance for Managers HVAC Repair Classes

Electrical Wiring Class Furnace Class Plumbing Class Appliance Repair Class Water Heater Class We also offer certification classes for EPA and Certified Pool Operator* *These classes include fees

1. Click on the new Training page 2. To register for a class, click the Register button located to the right of the class. 3. A registration form will open, and the user can then fill in their information and click Register in order to register for that specific class.

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Call 702-558-2200

Spanish 888-281-0255

Fax 702-558-2205

supplyHQ.com

9011 West Sahara Avenue, Suite #150 Las Vegas, Nevada 89117

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