DELIVERING SHAREPOINT AS A SERVICE
Agenda §
Understanding SharePoint platform complexity
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Repositioning SharePoint as a service platform
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Building the Service Definition for SharePoint
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The SharePoint Service Roadmap
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Organizing around the SharePoint Service
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SharePoint Service Governance
SESSION ABSTRACT As SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing. In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise. As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies. This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service What are our goal with this? §
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Support the business in the best possible way §
Create a strategy for the entire SharePoint service
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Divide SharePoint into solutions business users can relate to
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Establish a common communication platform
Strengthen SharePoint ROI (Return On Investment) §
Drive adoption of the solutions offered on SharePoint
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Standardize ALL solutions and ALL processes
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Automate when possible
…AND…
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service What are our goal with this? ยง
Enable the ability to plan ahead ยง
ยง
Create 24-36 months roadmap for everything SharePoint
Embrace the complexity of the technology ยง
Use a standard solution catalogue to create a clear scope
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service What are our goal with this? ยง
Enable the ability to plan ahead ยง
ยง
Create 24-36 months roadmap for everything SharePoint
Embrace the complexity of the technology ยง
Use a standard solution catalogue to create a clear scope
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service What is a Service? •
Something that is well defined and described
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Something you can communicate clearly to your customers (the business)
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Something you can give a price tag
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Something you can deliver, manage and control
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Something you customers can order from you
DELIVERING SHAREPOINT AS A SERVICE
Understanding SharePoint complexity Intranet Extranet Business Applications Public Website Project sites Collaboration sites HR Self-service Enterprise Social MySite Communities Business Intelligence Search Portal Platform Services & Processes ‌
Infrastructure & IT
Enterprise Search Managed Metadata Profile Import Development Branding Access Services Excel Service
Infrastructure Databases Networking PerformancePoint Capacity ManagementSecure Store State Service Failover
Visio Graphics Services App Store Workflow Management
DELIVERING SHAREPOINT AS A SERVICE
Building your Service definition What solution FOUNDATION are you building on SharePoint? Hereโ s a pretty common exampleโ ฆ
MySite
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1 site per user Storage Quota Site provisioning User Profile data Customization & maintenance Social
Application sites
Teamsites
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ยง ยง
Mass production Storage Quota Site provisioning Standard solutions App Store Social
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ยง ยง ยง
ยง ยง
SERVICE OPTIONS ยง Same solution for all
SERVICE OPTIONS ยง Site templates ยง Leveled SLA ยง Apps ยง Storage Quota
Limited production Isolated infrastr. Storage Quota Request / Approval Custom code Release Management
SERVICE OPTIONS ยง ยง
Apps Storage Quota
Intranet portals
ยง ยง ยง ยง ยง ยง
Few sites Web application Branding Apps WCMS Content Staging & governance
SERVICE OPTIONS ยง
Custom functionality using SharePoint Apps
Partner / extranet collaboration sites ยง
ยง ยง ยง
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Limited production Isolated infrastr. Storage Quota โ X-Userโ Management Content governance
SERVICE OPTIONS ยง
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Same base solution for all Storage Quota
Public websites
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ยง ยง
Few sites Isolated infrastr. Web application Branding / WCMS High availability Content staging & governance
SERVICE OPTIONS ยง
Limited custom functionality
DELIVERING SHAREPOINT AS A SERVICE
Building your Service Catalogue What solutions can customer get from you? Again – this is an example… Service Foundation
MySite
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Service Catalogue
• • •
Social Personal Storage Tasks …
Application sites
Teamsites
• • •
•
Project site Team Collab Site Campaign planning site …
Customized Application sites / Apps • Small • Medium • Large
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Included in Service
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•
Part of standard service Training Services
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Self provisioning tool Training Service
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•
Offered on Request (RFC) Advisory & Training Service Onboarding Process
Partner / extranet collaboration sites
Intranet portals
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• •
•
•
•
Small Large
Governance Framework Advisory & Training Services Onboarding
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•
•
•
External project site Partner Collaboration site Strategic Customer Service site
Offered on Request (RFC) Information Governance (automated)
Public websites
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Public Communication / Digital Experience
Offered on Request (RFC) Governance Framework Advisory & Training
DELIVERING SHAREPOINT AS A SERVICE
The SharePoint Service Roadmap A plan for the future… §
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We need a roadmap to… §
…understand what services and functionality can be offered at what time
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…be able to scale resources in the service delivery team
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…be proactive in budget planning (short term vs. long term planning?)
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…be able to make important prioritization along the way
The SharePoint Service Roadmap should include; Business
Managed
Platform
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Development and launch of new managed services Applications Processes Services
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Infrastructure updates
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Mapped to the governance framework implemented
DELIVERING SHAREPOINT AS A SERVICE
The SharePoint Service Roadmap 2013 BUSINESS APPLICATIONS
MANAGED PROCESSES
PLATFORM SERVICES
2014
2015
DELIVERING SHAREPOINT AS A SERVICE
Organizing around the SharePoint Service Who §
BUSINESS USERS §
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“Buy” well defined services from “a vendor” (SharePoint Service Delivery)
ARCHITECTURE & SERVICE ADVISORY §
Connect the business to the technology; provides technology roadmaps and gives advice to business decision makers
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SHAREPOINT SERVICE DELIVERY §
Maintain the technology platform and deliver a catalogue of relevant services (solutions) to “customers” – the business
DELIVERING SHAREPOINT AS A SERVICE
Summary ยง
REPOSITIONING AS A SERVICE
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BUILDING YOUR SERVICE DEFINITION, SERVICE CATALOGUE & SERVICE ROADMAP
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ESTABLISHING A SERVICE DELIVERY ORGANIZATION
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DRIVE PROGRESSIVE GOVERNANCE
QUESTIONS?