IMPORTANT INFORMATION

Abandonment Policy

In the event of racing being abandoned, the following rules apply:

• Abandonment before completion of the 1st race – badge valid for the next race meeting or full refund

• Abandonment prior to completion of the 3rd race – 50% refund

• Abandonment thereafter – no refund

No refunds will be made on the day of racing

All refunds should be claimed in writing within 14 days of the abandoned meeting.

Please enclose your badge/s as proof of admission and send them to: Racecourse Office, Hereford Racecourse, Roman Road, Hereford HR4 9QU. Please PRINT your name clearly and send with the returned badges

Admission Badges

Racegoers are politely requested to ensure their badges are worn and to be clearly visible at all times If you have purchased an E-ticket, please ensure you have this with you at all times

Baby Changing Facilities

Baby changing facilities can be found in the main toilet block next to the raceday office to the left of the main entrance and in the Rusty Bridge Restaurant toilets Please ask a member of staff for details of a private breast feeding area, if required

Disabled Visitors

Forward parking is available for blue badge holders, stewards will direct you. For disabled visitors requiring a carer, the carer is admitted free of change There is a disabled viewing area accessible through Rusty Bridge for wheelchair users, and disabled toilets on site.

Dogs

Racegoers are not permitted to bring dogs onto the racecourse at any time during the raceday, with the exception of guide dogs for the blind and hearing dogs During hot weather, it should be remembered that Police and RSPCA officials reserve the right to force entry into any vehicle to release an animal if suffering

Emergency Procedures

Hereford Racecourse employs safety stewards. In the event of an emergency which requires evacuation a public announcement will be made and the stewards will direct you to a safe area.

Feedback

We value feedback from our customers Please leave us a review on trip advisor, email us at info@hereford-racecourse.co.uk or visit www.racecoursefeedback.co.uk.

First Aid

The first aid room is located inside the main entrance.

Horse Welfare Comes First At Hereford

Hereford’s top priority is the safety and welfare of both horse and jockey We have a dedicated team of highly qualified vets and doctors following the action at every stage and a horse ambulance in attendance at each meeting It is our policy to erect green screens around the horse requiring veterinary attention, to provide the privacy required at such times Please do not assume the worse if screens are erected around such a horse We are committed to minimising risks, dealing quickly and humanely with injuries and maintaining the highest possible quality of life for the animals in our care. To find out more about our Equine Welfare policy please visit our website www.hereford-racecourse.co.uk.

Litter

Please help us keep Hereford Racecourse tidy by disposing of your litter and old betting slips in the bins provided

Photography

Flash photography is not permitted at any time. Press and Commercial photographers must pre-arrange the necessary permission with the racecourse office at least 7 days before the race meeting Amateur photographers are only permitted to take photographs in the areas normally open to the public and should not encroach upon areas specifically designated for or used by professional photographers Professional filming and photography takes place here at Hereford Racecourse for various publications and broadcasting, and racegoers (including families) consent to being filmed, photographed and otherwise recorded by Hereford Racecourse or any third party authorised by Hereford Racecourse.

Safety

In the interests of public safety all visitors to the Racecourse should follow directions of the Safety Stewards on the Stands and the Raceday Staff throughout the racecourse Please do not leave bags or your possessions unattended at any time as this could cause a security alert. The racecourse reserves the right to ask anyone clearly under the influence of alcohol to leave at any time Racegoers are requested to be particularly aware of their personal safety in all areas where they come into close contact with the horses, such as the parade ring and the horse walks.

(UNDER THE RULES OF RACING) STEWARDS OF THE MEETING

Guy Upton (Chief Steward) Simon Eliot (Steward’s Panel Chair)

Daniel Andrews, Tom Evetts, Louise Neale, Gwen Thomas

STARTERS

William Jordan

Lee Jones

JUDGE

Guy Lewis

CLERK OF THE SCALES

Chris Hill

VETERINARY OFFICER

Graham Potts

VETERINARY SURGEONS

Liam Kearns, BVSc, MRCVS

Anne Gibbs, MRCVS

Ed Shaw, MRCVS

MEDICAL OFFICERS

Dr Chris Reynolds

Dr Philip Pritchard

Dr Graham Cook

NURSE

Sarah Godfrey

EQUINE WELFARE AND INTEGRITY OFFICERS

Melanie Sheppard, Mel Baker, Jane Southam, Martin Knight COMMENTATOR

Alan Howes

BETTING RING MANAGER

Andy Collins

GENERAL MANAGER

Camilla Esling

CLERK OF THE COURSE

Elizabeth O’Flaherty

HEAD GROUNDSMAN

Oliver Whittaker

SAFEGUARDING LEAD

Camilla Esling

PADDOCK PRESENTER

Cornelius Lysaght