Contents
Profile
Product Design
Business Design & Entrepreneurship
Other Works
iCollar B-Brush Gogo Laundry Brush Well+ Good Night Buddy
Meow Don Don
Dental Technology Capsule Toy Design Computer Graphics Illustrations
王
均涵
Chun-Han Wang Education
2017- present
National Taiwan University of Science and Technology Master student in Industrial Design, Department of Design
2013-2017 Taipei Medical University B.S. Dental Technology
2010-2013 Taipei Municipal Zhong Shan Girls High School Taipei, Taiwan 1995/04/12 ariel987321@gmail.com
Languages
+886 935 950 412 Mandarin (Native)
English Toeic 975 IELTS 7.5
Korean Topik 4
Japanese JLPT N3
Experience
2018
2017
Book entitled: ‘Design By Analogy’ by Dr. H. H. Wang,
Taipei Medical University, Creative learning Project-
Taipei: Taipei Tech- Art Editor
Research Assistant
‘When dental technology meets industrial design’.
Dental Technology Student Association-
King's Design and Art School- Speaker
Activities Director
C-Star workshop of innovation and entrepreneurship,
Taipei Medical University KF Medical Service Team,
New Taipei City- Design assistant
Aboriginal villages, Taitung- Team Leader of Dentistry
Evergreen Dental Clinic, CAD/CAM ceramic design, Taipei- Dental Technician (Internship)
Skills
Rhinoceros 6
Keyshot Straumann Dental Implant
Photoshop
International Conference of Dental Technology
iMovie
(ICDT) 2017 Consecutive Interpreter
SPSS Arduino
iCollar An IoT project to make adopting stray animals a better experience
Type Team Member
Group Work NTUST Design/ Chun-Han Wang, Min Hong, Shu-Jen Tseng NTU Engineering/ Chia-Yu Tsai NTUST Business Administration/ Jian-Ning Pan & Joshua Lin
Personal Contribution
Research, Interview, UX design, Sketch, Model, Model Test, Video Filming
About this project This is an Internet of Things project we collaborated with NTU students. As we worked with engineer students, we made prototypes that could really work and demonstrate our design concept. We also got to learn about the technology applied to the products, and how to communicate and work with engineers. This is a big step for me, and has remained the most meaningful and interesting project to me throughout graduate school.
Background Truths about animal shelters
Mercy killing
Zero euthanasia
Only animals diagnosed by veterinarians as suffering from a contagious disease or considered too ill to be cured can be put to death.
Low quality of animal shelters Inadequate facilities Limited shelter space Dog fights
Low quality of adoption Overpopulation Inadequate help No pairing between adopter and animals High relinquishment
Problems These are the main problems with adoption we found after visiting Taipei Animal Shelter.
Insufficient staffing
Slow documentation
High relinquishment rate
Insufficient information
Pairing problems
Insufficient experience
Goal Our goal is to help potential adopters and animals find the perfect match that will accompany them for life. Animal shelters and other agencies have an interest in using personality traits to improve the success of the adoption process and to direct care to the animals most in need of attention. (Fratkin, 2013) 1. To know the behavior of the dogs (activeness) 2. To solve the barking problems and other troubles that newly adopted dogs tend to cause
Design Inquiry and Conceptualization References from published papers
Professional Assessment
Initial Ideas
We initially struggled to find a way to categorize dogs merely by using sensor-collected data. The references we found on the web all stated that in order to know the personalities of the dogs, a professional vet has to evaluate the dogs’ behaviors by interacting with them. However, it is not possible for the pet shelters to carry out such a task because it would cost too much.
After the interview with veterinarian Dr. Cheng, we came to a conclusion that knowing how much a dog moves around as well as its heart rate could lead us to better understand its basic traits. We decided to combine the pulse, respiration, temperature and movements of the dog to track its behavior.
If a dog is feeling excited or is having stronger emotions, it is likely that its heart rate will increase significantly. Heart Rate
Acceleration Data
Result
High
High
Physically active (ex: running around)
Low
High
N/A
High
Low
Strong emotions
Low
Low
Calm
Acceleration value
Functional Prototype Testing
—Excited —Calm We made a prototype out of RaspberryPi, and tested it on our teammate’s dog. We had it run around , and stay calm in order to collect data.
sec
By collecting these data in the long term, we could analyze the behavioral patterns of the dog, and categorize it into a certain group.
Built-in Sensors Sensors are built-in to detect certain behaviors of the dogs.
Light Lights up when a potential adopter who is paired walks by
Power Light Turns red when battery runs low
Microphone Detects barks
Power Button on the Side iCollar turns on/off by long-pressing the button
System Architecture ADXL345
DS18b20
Grove sound sensor
Relay module
Battery
LED
Components
Hardware Specifications
Evaluation Board
Raspberry Pi3
Temperature Sensor Accelerometer
DS18B20
Sound Sensor
Grove sound sensor v1.6
Wifi Module
Raspberry Pi3 built-in
BLE Module
Raspberry Pi3 built-in
Pulse Sensor
SEN-11574
ADXL345
Pulse Sensor: Pulse is important for us to know if the dog is having certain emotions, or if it is just exercising.
User space
Auto-start instant upload user app
Auto-start iBeacon user app
Accelerometer: The activeness of the dog is known.
Temperature Sensor: The body temperature of the dog is related to activeness and pulse, and is also a sign of health.
Auto-start LED user app
System calls interface
Kernel space
Breath Sensor: If combined with pulse, we could assess the emotion of the dog.
DS18B 20 driver
ADXL3 45 driver
Sound sensor driver
Bus
Sound Sensor: sounds the dog makes (ex: howling, growling, grunting, whines, barking) have different meanings.
Device
hardware DS18B20
ADXL345
BLE driver
Wifi driver
BLE module
WIFI module
driver controller
Sound sensor
The Pairing Method of iCollar Shelter Animals Sound Sensor
Accelerometer
Types of Personality
Pulse Sensor
Potential Adopter
Age of the adopter Family Members
House Type
Time Available
Increased trust
The Relationship of Users
Minimal supervising
Adopter
Animal shelter Quality Adoption
Stray animals
Flow Understanding
Information collecting
Filling out forms
Pairing
Find each other
Interaction
Confirm adoption
Companionship
Taking the animal home
Adjustment period
Professional counseling
Bonding
‘I want to adopt a dog…’
‘Woof! Woof!’
‘Hi there! You must be Jerry, the dog that suits me most!’
After requesting to adopt a dog via the chat bot, Sarah answered basic information about herself, her living conditions and preferences of pet. She was led to the Taipei Animal Shelter to look at the dogs.
Jerry is an energetic dog that gets excited when people interact with him. Since he arrived at the animal shelter, he had worn an iCollar, and was categorized as orange, meaning he is more energetic and active.
Sarah was paired with Jerry based on the information she gave about herself and Jerry’s data on iCollar. She walked around searching for Jerry, whose iCollar light was shining.
‘I am ready to take Jerry home!’
‘Hush, hush, Jerry!’
‘We are here to answer your questions.’
After interacting with Jerry, Sarah decided that Jerry should get along with her just fine. After receiving information and easy instructions from the volunteer, Sarah rented iCollar, and took Jerry home.
Problems appear during the adaption stage of owning a dog. Jerry was unfamiliar with the new environment, and barked loudly when he was anxious. This is the toughest stage that the adopters need to go through, and the stage that a lot of them choose to give up and return the dogs.
The chat bot will answer questions that new adopters ask, and will also keep track of the dog’s data via iCollar to notify the adopters if their dogs are in bad conditions. This will help owners have a better idea of what is going on, and decrease relinquishment rate.
Lean Canvas Potential adopters do not know which dog suits them best.
Understand basic behaviors of the shelter dogs by using devices to categorize the dogs
’There are no bad dogs, only dogs that either fit or does not fit you.’
The personalities and conditions of the shelter dogs do not match the adopters, resulting in the high relinquishment.
Help stressed new owners out by using smart devices and a chat bot to teach them how to get along with the dogs
‘Improve the relationship between the owner and the dog, and help them establish a stable long-term relationship.’
The new adopters do not know how to educate their new pets, so they give up and return them to the shelter.
Available options now: Interact more with the shelter dogs. Collect more information by asking an experienced friend or look for online materials.
Chat Bot programming Smart Collar: (1) Micro sensors (2) LED light (3) Collar and housing of the sensors
Professional analyzing program
Single people Small families
Smoothen the process of the adoption
Accuracy of behavior categorization
New adopters that have no previous pet-owning experience
Animal shelters Vet clinics Pet stores
Decrease of misbehaving of newly adopted dogs
Decrease of relinquishment
Rental fees of the smart collar
iCollar Our Internet of Things project combines a chat bot and a collar with sensors and a LED light attached.
Future Perspectives of iCollar The iCollar user now focuses more on the fitness of the stray animal and the adopter to decrease relinquishment rate. Our service also reaches the phase in which adopters take their pets home. We hope to help adopters understand and train their pets by giving immediate feedback by analyzing the data on iCollar and using our chat bot. In the future, we hope to: 1. Include stray animals as our users by helping them to express their emotions through iCollar to the staff at the animal shelters as the technology of chat bots and sensors progresses. 2. Record the adoption and experience in order to help understand and improve the adoption process.
B-Brush A better brush for the world
Type
Group Work
Team Member
Chun-Han Wang, Mrs. Wang, Annie Hsu
Personal Contribution
Research, Interview, Sketch, Prototype, 3D Model
Result
Stanford Design Challenge Asia Finalist
Mrs. Wang
Chun-Han Wang
Annie Hsu
Age 80 Living with 84-year-old husband in Taipei
Age 23 Dental Technician Designer
Age 23 Designer
BACKGROUND
Everyday Life of the Elderly In Da-an District, a lot of the elderly rely on foreign workers, the long-term care system, or the elderly themselves. My grandmother lives with her husband. Due to her better health condition, my grandmother takes care of my grandfather. The burden of a caretaker is heavy, yet long-term care and foreign workers are not sufficient as we step further into the aging society.
About This Project This is an award-winning project that we worked on with 80-year-old Mrs. Wang. A cross-generational project like this really opened our eyes on designing products for those in need. (Patent pending)
The everyday life of grandma and grandpa, and a lot of the senior citizens in Taipei
ISSUE
Oral Health of the Elderly
Hand Dexterity and Oral Health
88.02% of the elderly suffer from periodontal disease. The average elderly have only 14.4 teeth left. All of the dentists we interviewed have pointed out that the insufficient number of teeth leads to other potential problems in not only oral health but also general health of the elderly.
Research shows that the hand dexterity has a lot to do with oral health. Gripping the toothbrush and controlling it in order to clean one’s teeth is the most important way to maintain oral health. However, those who do not have enough hand dexterity to perform the brushing movement would not have the ability to maintain their own oral health by brushing.
The importance of oral health in elderly lies in several aspects, and having poor oral health leads to more problems than one would imagine.
malnutrition
weakness
mental disease
OPPORTUNITIES
Insufficient care-giving workers in Taiwan A lot of families cannot afford long-term care Empowering the elderly
TARGET USERS
Upper arm stiffness Rheumatoid arthritis sufferer Poor hand grip
FEATURES
Easy to use The biggest point of our design is to make brushing easier for those who originally would have needed help maintaining oral health. B-Brush is very easy to use, and can be controlled and used by anyone.
No adaption period The users are able to use the toothbrush without having to get used to it. A lot of the products designed for the elderly are highly innovative in style and are far different than the conventional ones.
High acceptance In one of our interviews with Dr. Shih, she pointed out that the elderly tend to prefer things that they are familiar with rather than those we think as new and fashionable. After our survey, all of the seniors tend to like our design, and are willing to try brushing with it.
DESIGN IDEATION
Big rounded bottom for those who have stiff fingers
Toothbrush that could be fixed onto a patient’s palm
Electronic toothbrush with rubber pad
Toothbrush with two holes potential for more gripping options
Toothbrush with a wrap-around handle
These are the two options we decided to make into clay mockups for further testing. These are the options we decided to eliminate after a brief discussion with a longterm care worker. The user would have to rely on help from the caregiver to accurately have their hand fixed in the handle. The long-term care worker said that most of the elderly dislike using electronic toothbrushes, so we decided to not put it into consideration.
The forms of these two designs would make brushing more confusing or harder for the user. The user would need extra strength to grip and the changing brush head angle might be inconvenient.
CLAY MOCKUPS
1
Clay Mock-ups of B-Brush One way to design an ergonomic toothbrush is to try and simulate the activities we will be doing while using the product.
1st B-BRUSH PROTOTYPE
2
First Prototype of B-Brush Some After trial-and-error process, the first prototype of B-Brush is born!
FINAL DESIGN
DESIGN FEATURES Possible rest for the index finger
The redesigned handle can be used easily by various ways of grip, even if the user has insufficient grip or a joint that is not bendable. B-Brush makes brushing easier, improves the users’ mastery of life, and increases their self-confidence.
A round handle which would feel smoother when gripped
Possible rest for the little finger for more stability
DESIGN DETAILS
18°
28cm
5.5cm
2.5cm
Angled design The toothbrush size is designed referring to anthropometry. The size should fit almost every human hand.
The toothbrush has an 18degree angled head that is similar to the dental tools to reach the posterior teeth more effortlessly.
Replaceable brush head The replaceable brush head is eco-friendly and cost-friendly for the users. Toothbrush heads should be replaced every 2 months for hygienic purposes.
Regular toothbrush head
Double-headed toothbrush head
Sponge toothbrush head
3D PRINTED B-BRUSH MODEL Grandpa is unable to brush his own teeth using a regular toothbrush now, but as soon as he saw B-Brush, he put it in his mouth to try it out. Feedbacks from our senior users: ‘We really need this kind of toothbrush. It would definitely make brushing easier for us!’ ‘The oral health of the elderly should be emphasized more, and this is no doubt a product that would help the elderly with their self-care.’ Feedbacks from care givers: ‘Empowering the elderly is very important. B-Brush is a product that will give them confidence in taking care of themselves.’ ‘I think this type of product should be widely used in retirement homes, where the residents brush their teeth together.’
PROFESSIONAL EVALUATION We sought professional evaluation from two dentists that frequently treat elderly patients. After showing them our product and discussing elderly oral care, there are some advises that we took from these dentists. They agreed that our product would benefit the elderly if they could use it to maintain their own oral health. Taipei Veteran’s General Hospital dentist Dr. Chen approved that the toothbrush would improve brushing movements for the elderly and the motor-impaired. “It has a cool appearance, which I think would definitely attract the younger potential users, too!”
Kaohsiung Medical University Hospital’s Oral and Maxillofacial Surgeon (OMS) Dr. Shih pointed out that the elderly have more trouble getting used to new things, so B-Brush would be better than a lot of the electronic toothbrushes on the market.
PRICE ESTIMATE We calculated the retail price of B-Brush with our supervisors who are familiar with the manufacturing process and pricing of products.
4 disposable brushes NTD$300
In estimation of producing 10,000 pieces: Mold NTD$150,000 Materials NTD$600,000 Packaging NTD$50,000 Which would result in the price of: One product NTD$80. Retail price NTD$300
The whole set NTD$300
IMPLICATIONS
The oral health of the elderly is not emphasized enough in the health care system. Our users are those that have difficulty holding a toothbrush or doing brushing movements. These problems are commonly seen in arthritis patients. Arthritis is the most common cause of disability, affecting more than 1 in 5 adults. Yet, age and motor ability should not be the limit to maintaining oral health. B-Brush would be the oral health product that makes a change to this world.
Improve oral health
Ease the burden of the care-givers
Empower the elderly
As an award winning team of the Stanford Challenge Asia Award, I am inspired to design more products for the elderly. User-centered design has always been what I am interested in, and is what I will devote myself to in the future.
GOGO LAUNDRY A friendly house chore elf
Type
Individual Work
Designer
Chun-Han Wang
Personal Contribution
Context Research, User Research, 3D Modeling, Scenario
Issue Doing the laundry is one of the must-do chores for everyone. For the elderly and those that have physical limitations, doing the laundry is very problematic. One in five elderly have mobility problems Elderly people often have back ailments
One in five elderly have mobility problems.
Elder people with mobility problems appear to be less happy.
1 Dirty clothes are thrown into the basket
Ouch!
2 The basket should be delivered to the laundry room‌
3 The clothes should be thrown into the machine
4 ‌Ouch! Here it goes again, the pain when bending down
Analysis
A
E
I
O
U
activities
environments
interactions
objects
users
Person with the laundry bag
Dirty clothes
Collecting dirty clothes Taking the clothes to the laundry room Dumping clothes into the washing machine
Bathroom Hallway Laundry room
Laundry bag with the dirty clothes Laundry bag with the washing machine
Elderly or those with mobility problems or back ailment
Mood Board
Ideation
Shopping-cart-like shape
I thought of a cart for doing laundry, and then found it too childish-looking, so I changed the appearance of the basket. The change from one bag to two bags is also a improvement on my design.
The box-shaped cart is simple in form, but clothes will need to be taken out from it one by one.
Round basket
Start point
The basket is removable from the cart, but too many clothes will make the basket too heavy for elderly people to handle.
Even though some elder people have mobility problems, or suffer from back ailment, doing house chores make them less depressed from ageing.
Bags clipped on to the cart The bags can be taken out, which is efficient. Clothes can be divided into two bags, so it will be easier to lift.
1100
500
How To Use
The bag is hung on the frame of the cart.
Laundry are easily put into the bags because of the height
The bag is easily lift from the handles.
Lift the bags to put into the washing machine
Push the cart with clean bags back to where it is originally located in the house
BRUSH WELL+ Children’s best oral health guardian
Type
Individual Work
Designer
Chun-Han Wang
Personal Contribution
Context Research, Sketches, 3D Modeling, Interface Design
Issue Children tend to dislike brushing their teeth. Even worse, they don’t brush their teeth in the right way. There are problems we often ignore when brushing our teeth:
1. The best amount of time of brushing teeth is about 2 minutes. 2. Many people brush their teeth rather too harshly. 3. The number of times we brush in short-range horizontal movement is more important than the strength we put in brushing.
Facts
People who do not form a good brushing habit at a young age tend to get tooth decay easier and have worse oral health later on.
How to Motivate Children to Brush Their Teeth and Do It Correctly
“Have I Brushed Correctly Today?”
“The Process Is Fun!”
Sense of Achievement
Reminds you when to brush
Makes you feel happy
You will feel great when you accomplish the mission
Reminds you
Trains you
Interacts with you
Ideation
Brush Quality
Parents’ Care
Softer brushes are recommended. Brush size should be about 22mm.
Parents should care about their children, and should be given feedbacks for supervising.
Soft, 22mm, disposable
Connection with app
Duration
One should brush for more than 2 minutes.
2 minute alarm
Strength
The strength used when brushing one’s teeth is very important.
Pressure sensor
Habit Forming
The most important thing is to have kids form the correct habits of taking care of their teeth.
Concretization of the movements created when brushing
Mood Board and Sketches
App for BRUSHWELL+
Acknowledges you your children’s brushing habits by using an app on your phone.
Contact a Nearby Dental Clinic Oral Care Diary Dental Care Encyclopedia Brushing Report Parents will be able to track how their children are doing.
A wide variety of knowledge and useful information are provided for users.
The everyday brushing report will be kept here, and will also remind you when an appointment with a dentist is coming soon.
When having trouble finding a dental clinic, this will be a useful function.
Before tooth brushing Kids will have to press the power button to start their brushing.
Tooth brushing The ball in the toothbrush will move around if kids are doing short horizontal movements.
BEEP! Brushing too heavily There will be a sound made if Brush-Well senses too much pressure.
Brushing complete after 2 minutes! The light will turn red when kids finish brushing for 2minutes .
After tooth brushing Parents will receive a notice on their BrushWell app.
A sensor in the brush that senses the pressure when a kid brushes
The brush is disposable
The LED light will be yellow when turned on, and red when 2 minutes have passed The switch button
The ball will shake with the movements a kid makes when brushing
A mini speaker will make beep sounds when too much pressure is used
GOOD NIGHT BUDDY Children’s best oral health guardian
Type
Individual Work
Designer
Chun-Han Wang
Personal Contribution
Scenario, Sketches, 3D Modeling, Customer Journey Map
ISSUE
Good Night Buddy is a night lamp in the shape of a sleepy bear. It is a friend to everyone who is afraid of sleeping alone in the dark.
It could sing lullabies to you and stay illuminated beside you, with just the enough amount of light glowing.
It could also show you time and wake you up if you desire!
music
clock
alarm
night lamp
your best night time friend
TOUCH to adjust brightness
TIME is shown on the surface by LED lights
SPEAKERS
SET
are on the sides of your buddy
The alarm clock by using the buttons on the front
CHARGE by using USB charger
TAIL-LIKE CHARGER makes you smile every time you charge
CONVENIENT to put beside your bed after charging!
MEOW DON DON Caring for your cat’s health
Type
Group Work
Team Member
Chun-Han Wang, Fu-Chieh Chang, Wei-Ru Chiu, Pei-Yu Chang
Personal Contribution
Questionnaire Survey, Service Design, Product Development, Website, Video Editing, Data Analysis
Chun Han Wang
Fu Jie Chang
Pei Yu Chang
Wei Ru Chiu
ISSUE Cats do not drink enough water to maintain their own health. Cat’s ancestors inhabit in a desert environment, and the food they ate is the only source of water they intake. Modern day pet cats eat lots of dry food, which has very low water content (about 10%), so they need an additional water supply. Unlike dogs, most cats do not drink enough water on their own, leading to the common problem of dehydration. Cats who consume wet food get much of the water they need within that food (canned food contains approximately 78% water) but also still greatly benefit from a separate water supply.
The market demands: There are more and more people owning pets, and the amount of pet cats are also rising continuously. 2017 2015 2013 2011 2009 2007
Number of Pet Dogs and Cats in Taiwan
Most of the cat owners that are concerned about the dehydration of cats buy a drinking fountain for their cats. The drinking fountain provides cats with flowing water, which, according to research, would increase the cats’ willingness to drink more water.
Yet, as cats are unpredictable creatures, a lot of owners that bought the drinking fountain got upset because their cat won’t drink from it.
What if there is a more effective way for cat owners to solve this problem?
PERSONA
PERSONA
PERSONA
Time spent on pet
Name Cora Age 23 Gender female Status single Occupation student Personality optimistic Access to pet products
Time spent on pet
Name Kevin Age 24 Gender male Status single Occupation personal trainer Personality outgoing Access to pet products
Money spent on pet
Money spent on pet
Time spent on pet
Name Henry Age 60 Gender male Status married Occupation retired Personality friendly Access to pet products
Money spent on pet
Background 1.5 years of experience Cora is energetic and loves to work out. She is currently a chemistry lab student. Being with her adopted cat makes her happy, and she always anticipates going home to her cat.
Pet Bio Name: Mikuri Age：2.5 years old Sex：Female Personality and habits Mikuri is a very energetic cat that is curious about everything.
Background 2 years of experience Kevin is an outgoing and sociable person. He now lives with 3 roommates, and takes care of a cat with them. Keeping a cat is easier than keeping a dog in a small apartment.
Pet Bio Name: Kyle Age: 5 years old Sex: male Personality and habits Kyle keeps to himself most of the time, and is sometimes so quiet that nobody can find him.
Background 9 years of experience After retiring, Henry lives with his cat and his wife. He enjoys reading books and growing plants in the garden.
Pet Bio Name: Mimi Age：10 years old Sex：Female Personality and habits Mimi is a cat in her senior years. She is not very active and sleeps a lot.
Pet’s Hydration Activeness to solve the problem: low
Frustration It is difficult for Cora to know whether her cat is drinking enough water. Goals She hopes to keep her cat healthy by giving her enough water intake in an interesting way easily.
Pet’s Hydration Activeness to solve the problem: medium
Frustration He finds it hard to know the health condition of his cat. His cat still drinks from the toilet even though he bought a drinking fountain just for his cat. Goals He hopes to know whether his cat is drinking enough water effortlessly.
Pet’s Hydration Activeness to solve the problem: high-intermediate
Frustration Mimi does not like drinking water; forcing her to drink would worsen their relationship. Goals He hopes that his cat would drink water by herself.
Time spent on pet
Name Iris Age 22 Gender female Status single Occupation student Personality shy Access to pet products
Our Target User
More time spent on cat
Money spent on pet
Background 3 years of experience Iris adopted a kitten in Taipei, where she studies. Because of her cat, she would go home early to feed and check up on her.
Pet Bio Name: G-Gwai Age: 2.5 years old Sex: male Personality and habits G-Gwai is a shy and curious cat. He loves to eat but hates to drink water.
Pet’s Hydration Activeness to solve the problem: high
Frustration Forcing her cat to drink water is not only tiring but also makes her frustrated. Goals She hopes to find an easy way for her cat to stay hydrated.
Leisure time owner
The ideal pet owner More money spent on cat
Less money spent on cat
Efficiency is everything
The breadwinner Less time spent on cat
System Map
5 Bold Steps Canvas
Service Blueprint
Website Design
Packaging Design
We also set up our Facebook fan page to try and see who our users might be, and call for comments and opinions from cat owners. Even though food manufacturing is a challenge to us, we still managed to develop and produce Meow Don Dons.
Catnips and driftwood, which are things that most cats love, are added into Meow Don Don to attract cats.
Product and Service Survey Our first evaluation focused on our product itself. Our questionnaires are sent out in cat owner groups on Facebook. It consists of questions about owners’ experience of having a cat, and their opinions and thoughts on cats’ dehydration problems. We then asked about their acceptability of our product, and collected some comments that they gave.
86%
86% of the respondents are willing to try our product, and left their emails for further interview and product testing.
The average cat owner buys snacks for his/her cat 2 times per month. Positive feedback: ‘I would love to try this product, it looks awesome!’ ‘The products look fresh and full of water, I’ve pressed like!’ Other common comments and suggestions: ‘It would be better if there are evaluations done by a vet.’ ‘I doubt my cat, who is very picky and strange, would eat it...’
Evaluation Method
Shop Online
Customize Meow Dons
Subscription Service
Cat Owner Network
These are the four main services of our design. We used Kano model and Net Promoter Score to evaluate our service, and got feedback from potential buyers. Our Net Promoter Score turned out to be -67, which was not very pleasing. However, as a newly launched service, we are sure that it would do better as more and more users get to use our product.
Net Promoter Score Why? 1. Our product is not widely tested by potential users, which would probably lead to doubt and confusion. 2. Meow Don Don is a new brand whose brand value is not yet widely known.
Kano Model Our four main services are in the attractive category, meaning that they give customers satisfaction and excitement, but are not must-have services. Customize Meow Dons Subscription Service Shop Online Network of Cat Owners
Conclusion Although the results of the NPS is not as expected, we would find a way to improve it within time. We hope to develop more services in the other categories, and make our services wider and more complete.
Dental Technology Works Types of dentures that I learned to make
‘Teeth are always in style.’ --- Dr. Seuss A lot of materials and manufacturing methods are used in the dental technology field, and I hope that I can put it into use in the field of industrial design
Complete denture
Wax up
Ceramic crowns
Tongue crib
Removable partial denture
Casts for orthodontists
Metal treating
Soldering
In school years, I was trained to treat all kinds of materials including different types of metals, ceramics, resins, wax, and so on.
Casting
Polishing
Denture Design
I learned sculpting, soldering, casting, wax up, ceramic firing, staining, glazing,‌ Dental technology requires patience, accuracy, and precision, which I think are also crucial in the design field.
CAD/CAM is used in dental technology to manufacture ceramic teeth. I learned 3D modeling software Solidworks to better understand the process of CAD/CAM during school years.
Voluntary Medical Services
Getting in touch with end-users is very important in both the medical field and design. Observing, socializing and empathizing with users is relevant. When I was communicating with the people I serve, I realized that learned a lot about them that I would never have learned if I only researched second-hand information. In order to solve real-world problems, we have to be in the field ourselves.
Volunteering in medical services allowed me to reach aboriginal people in the remote areas of Taiwan, and provided me with new insights of serving patients. I hope to bring my passion for helping people into the field of design, to always empathize with people and keep their pain points in mind when developing products.
Capsule Toy Design Sticky Monster Lab x Taipei MRT
Type Team Member Personal Contribution
Group Work Chun-Han Wang, Ting-Hsuan Hsu Character Design, 3D Modeling, 3D Printing, Photography
These characters are inspired by the passengers on the Taipei Mass Rapid Transportation. They remind people to respect other passengers in a humorous way.
Sticky Monster Lab x MRT
The man with a unique hairstyle The pole-leaner
The man that can’t be moved
The pole dancer
The big one
The hip-hop dancer
Computer Graphics & Illustration
by Chun-Han Wang
Character Design
Phone Case Design
Poster for Singing Competition
Poster for Dance Performance
Product Marker Rendering by Chun-Han Wang
Other Illustrations
English Certificate TOEIC 975
Language Certificates
Japanese-Language Proficiency Test N3
Test of Proficiency in Korean Level 3