EMPLOYEES MAY SEEM HARSH

Let’s Assume They Mean Well

Wow, you’re still here! This was a comment that was snorted towards one of our readers by an employee at a local casino recently. According to this lady, who wished to remain anonymous, she was belittled for having been at the casino for longer than this particular employee felt was appropriate.

“My husband and I were really having a great time at [a casino]. We had met up with some friends for lunch and then we were enjoying the rest of our afternoon playing some games and having fun. Until, that is, the employee made me feel like I had a gambling problem for being there so long. I don’t believe that spending a day at the casino every now and then is so awful or wrong. I just don’t understand why she had to be so rude. At first I thought she was joking, but it quickly became apparent that she wasn’t!”

Carolyn Stevens was also disappointed when she was told by a casino employee that it didn’t seem like it was her day and she should just go home. “He told me that he was watching me play several different machines and not win anything and that if my luck didn’t turn around soon I should stop playing. At first I was surprised that I wasn’t aware he was observing me play and then I got angry because I didn’t think it was any of his business.”

I still remember a hand-written letter I received from a lady years ago who said a casino employee that was with the drop crew told her they had to empty the cash boxes in the games so that people like her could fill them back up again. Wow! The lady was there to meet her friends at the casino for breakfast and she arrived early so she sat down to play. She was so angry after the comment and the tone the employee used when he talked to her that she had breakfast with her friends and left. She decided to never visit that casino again.

Most casino employees do mean well. There have been plenty of times I’ve heard slot attendants tell people, “Don’t give it all back” after they’ve done a hand pay. I truly believe these words are not intended to be offensive although they can definitely be misconstrued. Since the slot floor takes up a predominant space in every casino and therefore has the largest number of players, it’s the slot floor personnel who interact with a majority of the casino customers. And, since most gaming enthusiasts are a very superstitious bunch, comments that are truly well- received from our readers over the years, there are certain remarks that slot attendants and other casino employees should avoid saying to players. It essentially boils down to any reference to their luck or their bankroll. Are you winning? Are you idiom can be unappreciated if the recipient feels they have now been

The employees at the casinos want all their patrons to have a good time and leave happy. However, it’s not to say that every bushel doesn’t have a bad apple or two. It’s understandable why a slot attendant might tell a patron not to give all the money back if they’ve won, but there’s also the way in which it’s said, the tone that is used and the implications. Also, we’re all human and prone to having bad days.

If a casino employee ever makes a remark to you that makes you feel uncomfortable, the first step is to directly communicate to the individual that the comment was not appreciated by letting them know they need to be more sensitive to their paying customers. And, if the behavior continues there is always the next step of informing a supervisor or a player’s club representative. $