2 minute read
Dr. Mary Swantek
the Audiologist
Tips for a Successful Video Call With Family
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Dear Dr. Mary,
My husband just purchased new hearing devices and loves them! They can connect to his phone directly through Bluetooth, and he is able to hear phone conversations again. It has truly been amazing. The other night, however, we were waiting for a video call from our daughter, so we could check in on our grandchildren. When the call came through, we answered with excitement, but then quickly realized that only my husband was able to hear their sweet voices. We could not figure out how to get the sound to come through his phone anymore, and we had to resort to a traditional call on my phone. Any advice is appreciated.
Sincerely, FaceTime Grandma, Woodstock
Dear FaceTime Grandma,
How wonderful that your husband can plug in to the phone conversations a little more with his hearing devices, and, hopefully, they are doing more to help his hearing than just with the phone. We hear this scenario a lot, so you are not alone. Fortunately, there is a simple solution to this problem.
The hearing devices are connected via Bluetooth to your husband’s phone. Depending on what kind of phone you have, there are shortcuts to get you to the Bluetooth menu. If you do not know where those are located, you can always go through the settings on your phone and locate Bluetooth. Before you start the video call, turn off the Bluetooth. This will force that audio signal to go through only the phone. This will allow you both to hear your sweet grandbabies. When the call is over, simply turn the Bluetooth back on, so your husband can stream audio through his devices again. I hope this helps.
Yours Truly, Dr. Mary Swantek
Do you have a question for an audiologist? Email melissa@ngaudiology.com.
Dr. Mary Swantek joined North Georgia Audiology in 2019. She earned her doctorate degree from the University of Florida and her bachelor’s degree from Valdosta State University.
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