Service at the Heart of Growing Electrical Company

The partnership between Mike and Maggie Grayeski, the husband-and-wife team that owns ServiceWise Electric, is evident in a conversation with them. Mike is quick to answer questions concerning the technical aspects of the company, while Maggie is passionate as she discusses the service component.

Their skills and interests blend perfectly, explaining the success of their company. The Grayeskis have hired their 14th employee and moved their office to a larger space next door. The new location has plenty of room for growth, a bonus that the owners are looking forward to, as they’ve connected with Nexstar, a member-owned organization that empowers the skilled trades to drive business growth and development.

These changes will allow ServiceWise to reach the next level, according to Maggie, while continuing to offer service like it used to be: dependable, courteous and compassionate. “We’re family-owned and it may be a cliche, but it perfectly describes us: We’re small enough to care but big enough to take care of anything you need,” Maggie said. “We strive to break the mold of no-show technicians and unprofessional encounters, providing our customers with a five-star experience each and every visit.”

It Started One Summer

A summer job in 1994 led Mike down this career path. He always has been handy, and once he started doing electrical work, that’s all he ever wanted to do. It’s gratifying to Mike to be in a business where he can help people with such an essential service.

Mike has 29 years of experience and holds an unrestricted master electrical license for ServiceWise, which allows the company to service commercial and residential customers. He can’t stress enough how important it is to have a licensed electrician — and not a handyman — perform electrical work in homes or offices.

ServiceWise has a wide range of services, running the gamut from ceiling fan and recessed lighting installations to panel installations, whole-house rewiring and electric car charger installations.

Unforgettable Calls

After almost three decades in the business, it’s safe to say that Mike has seen it all, but he addresses each call as an opportunity to educate and inform.

Most Interesting Fix-It Calls

One call Mike never will forget was a basement that was completely wired with extension cords. Another was an electrical panel that had a piece of an extension cord connecting two wires. “We are constantly doing kitchen remodels and finding something interesting buried in the walls,” he said.

Learning Moments

There’s an educational element to Mike’s job, and he enjoys the opportunity to educate his customers. One customer called to say their electricity was leaking because the power bill was so high; Mike assured her that wasn’t the case and shared money-saving tips. Often, when someone says their outlet isn’t working, it could be as simple as resetting a ground-fault circuit interrupter, resetting a breaker or turning on the switch, if it is a switched outlet.

Commitment to Community

Mike, a native of Pennsylvania, and Decatur-born Maggie have found a home in Cherokee County, where they’ve raised their children and embraced being a part of the community.

The list of local nonprofits they support is almost as long as their menu of services. Among them are: Goshen Valley Foundation, MUST Ministries, the Cherokee County veterans community, Cherokee Family Violence Center, numerous high school football and baseball teams and Little League sports.

“Whatever the need is — time, food items, toys, monetary, service — we want to make sure we are helping any way we can,” Maggie said. Having a business in Holly Springs, the owners are all about supporting their neighbors and friends, whether it’s giving back, dining out or shopping.

“The city of Holly Springs has opened their hearts to our business, and we couldn’t be more thankful. We love the small-town feel and truly enjoy the local businesses that we partner with,” Maggie said. “We believe in giving back to our community and being involved in any way we can. It takes a village.”