January 2016 Reporter by ASHI

1.16

ASHI

REPORTER

Promo ting A as a H SHI ouseh old Na me P38

Inspection News & Views from the American Society of Home Inspectors, Inc.

Southern New England Chapter Peer Review

Golden Gate Chapter

Great Lakes Chapter

North Central Ohio Chapter

PEER REVIEW: PUT IT ON YOUR TO-DO LIST FOR 2016

P12

8 Leadership: ASHI Officers for 2016 18 Insider Tips for Smart Inspectors: Basement Leaks 22 Technical: Metal Chimneys 34 Marketing: Your Information Package 36 Postcards From the Field

1.16

REPORTER ASHI

January 2016

Vol. 33, #1

Features

8 ASHI Officers 2016 ASHI Staff 10 Council Elects New Directors

The Industry’s First AFCI Outlet

ASHI Staff

ASHI 2015 Committees: Thank you for Your Service ASHI Staff

Peer Review: Put It on Your To-Do List for 2016 Compiled by Carol Dikelsky

Metal Chimneys

27 34

Alan Carson, Carson Dunlop Alan Carson, Carson Dunlop

CLIPP Certification

Marketing: Your Information Package

Departments 6 Being Frank New News 15 Recommended Reading Paul Cummins 18 Insider Tips Tom Feiza, Mr. Fix-It, Inc.

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ASHI Reporter • January 2016

New Inspector Status, Chapter Events and Council News Membership News, Event Calendar, Endorsed Member Programs & Anniversaries

Postcards From the Field It’s Wacky Out There

On My Mind

Alden Gibson, ASHI President

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3January 2016

• www.ASHIReporter.org

ASHI National Officers and Board of Directors Educated. Tested. Verified. Certified.

A SH I M ISS I ON S TATEM ENT To set and promote standards for property inspections

and to provide the educational programs needed to achieve excellence in the profession and to meet the needs of our members.

Officers Alden Gibson, President Breslau, ON, 519-648-3963 alden@inspectgib.com Randy Sipe, President-Elect Spring Hill, KS, 913-856-4515 randy@familyhomeinspections.com Howard Pegelow, Vice President Gilbert, AZ, 414-379-4186 hpegelow@yahoo.com

Directors Lisa Alajajian 2013-2015 Milford, MA, 508-634-2010 homequest1@comcast.net James Allen 2013-2015 Overland Park, KS, 913-894-5893 james@sweethomeinspections.com Bruce Barker 2015-2017 Cary, NC, 919-322-4491 bruce@dreamhomeconsultants.com Ken Harrington 2015-2017 Delaware, OH, 614-507-1061 inspectorken@rrohio.com C. Blaine Illingworth III 2015-2017 Harleysville, PA, 610-565-4181 housemechanic@hotmail.com Keven Kossler 2015-2017 Huntersville, NC, 704-875-3200 Team@CastleCheck.com Bruce Labell 2015-2017 Scottsdale, AZ, 602-765-2140 inspect@cox.net

Tim Buell, Treasurer Marysville, OH, 614-746-7485 tim.buell@gmail.com Larry Cerro, Secretary Tallahassee, FL, 850-222-4404 larrycerro@comcast.net Bill Loden, Immediate Past-President Madison, AL, 256-464-7060 insight@knology.net Scott Patterson 2013-2015 Spring Hill, TN, 615-302-1113 scott@traceinspections.com Robert Peterson 2013-2015 Carmel, IN, 317-581-0074 inspectorbobp@sbcglobal.net Tony Smith 2015-2017 Cedar Rapids, IA, 319-533-4565 inspecthathouse@netscape.net Mike Wagner 2014-2016 Westfield, IN, 317-867-7688 mwagner@ralis.com Robert Walstead 2013-2015 Colorado Springs, CO 719-495-2652 rwalstead@aol.com Kevin Westendorf 2014-2016 Mt. Pleasant, SC, 843-881-7842 kevinw@lowcountryhome inspection.com

Donald Lovering 2015-2016 Auburndale, MA, 617-698-3903 lovering@earthlink.net

American Society of Home Inspectors, Inc. 932 Lee Street, Suite 101 Des Plaines, IL 60016

ASHI Reporter • January 2016

Frank Lesh, Executive Director, 847-954-3182, frankl@ashi.org Bonnie Bruno, Executive Assistant, 847-954-3177 bonnieb@ashi.org Education, CE Approval, Smart Track, InspectionWorld

Michele George, Director of Education & Events, 847-954-3188 micheleg@ashi.org Membership, Chapter Relations, Booth Rental, Product Orders

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Russell Daniels, Assistant Executive Director, Director Membership and Chapter Relations, 847-954-3185, russelld@ashi.org

The ASHI School has been approved by the Illinois State Approving Agency for the enrollment of qualified veterans to receive G.I. Bill Educational Benefits.

Mark Lester, Membership Services Coordinator, 847-954-3176 markl@ashi.org Janet George, Membership Services Supervisor, 847-954-3180 janetg@ashi.org Jen Gallegos, Membership Administrator, 847-954-3175 jeng@ashi.org

Calling all U.S. Veterans! Use your qualified G.I. benefits at our Illinois Location.

www.3dinspection.com *Book value of $95. Contains over 6000 comments from full time ASHI certified inspectors. Offer available while supplies last.

w w w.t h e A S H I s c h o o l .c o m 1- 8 8 8 - 8 8 4 - 0 4 4 0

Accounting

Toni Fanizza, Bookkeeper, 847-954-3190, tonif@ashi.org Beverly Canham, Financial Assistant, 847-954-3184 beverlyc@ashi.org Website, Information Systems, Database

Mike Rostescu, Director IT & Internet Communications 847-954-3189, miker@ashi.org Publications, Advertising, Marketing, Public Relations

Dave Kogan, Manager of Marketing & Business Development 847-954-3187, davek@ashi.org Arlene Zapata, Graphic Design Manager, 847-954-3186 arlenez@ashi.org The ASHI School

847-954-3186 Reporter calls only 847-299-2505 (fax) Reporter only E-mail: frankl@ashi.org Advertising: Dave Kogan Phone: 847-954-3187, E-mail: davek@ashi.org

ASHI REPORTER – ISSN 1076-1942 – the official publication of the American Society of Home Inspectors, Inc. (ASHI), 932 Lee St., Suite 101, Des Plaines IL 60016, is published monthly. Annual subscriptions: $44.95 to non-members. Periodical postage paid at Des Plaines, IL 60016 and additional mailing offices. POSTMASTER: Send address changes to ASHI Reporter, 932 Lee Street, Suite 101, Des Plaines, IL 60016-6546. Copyright© 2016, ASHI. None of the content of this publication may be reproduced, in any manner, without the prior written consent of the publisher. Inclusion of or specific mention of any proprietary product within does not imply endorsement of, nor does exclusion of any proprietary product imply non-endorsement, by the American Society of Home Inspectors, Inc. Opinions or statements of authors and advertisers are solely their own, and do not necessarily represent the opinions or positions of ASHI, its agents or editors. See above for information pertaining to submission of articles, advertising and related materials.

Main Phone: 847-759-2820, 8:30 am - 5:00 pm Mon. - Fri., CST Executive Director

Speaker, Council of Representatives: Mark Londner 2014-2016 James Funkhouser 2015-2016 Purcellville, VA, 540-668-6339 Manassas Park, VA, 703-791-2360 mark@LBIhome.com jfunkhousr@aol.com

Publisher: Frank Lesh Editor: Carol Dikelsky Art Director: Arlene Zapata, Jr. Designer: Juraj Ilavsky

ASHI STAFF

I WANT TO TRAIN YOUR NEXT EMPLOY EE WITH G.I. BILL BENEFITS

Kendra Eiermann, Manager, 888-884-0440 or 847-954-3178 kendra@theashischool.com Steve Reilly, Senior Sales Representative, 888-884-0440 or 847-954-3181, steve@theashischool.com Kimberly McGraw, Administrative Assistant, 847-954-3198 kim@theashischool.com

5January 2016

• www.ASHIReporter.org

GREAT Opportunity To Expand Your Business! From ASHI’s Executive Director

New News F

or those of you who do radon testing or are thinking about doing radon testing, be sure to read Carolyn Allen’s article in the December issue of the Reporter. Carolyn gets down to the nitty-gritty about radon testing, which will help you expand your business. In addition to her article, ASHI has some exciting radon-related news to announce. ASHI and 11 other nationally recognized organizations have put together a “Strategy for Saving Lives” for the National Radon Action Plan (NRAP). The strategy is a culmination of more than two years of effort. The near-term goals are to reduce radon risk in 5 million homes and to save 3,200 lives by 2020. Although these goals offer bold and important milestones, they are not the endpoint. Our ultimate goal is to eliminate avoidable radon-induced lung cancer in the United States by incorporating radon testing, radon mitigation and radon-resistant construction into the systems that govern purchasing, financing, constructing and renovating homes and other buildings. Using simple and proven technologies, we can eliminate avoidable radon-induced lung cancers. We need to apply these technologies as standard practice over time to reduce radon risk across the U.S. building stock. When we find, fix and prevent high levels of indoor radon as a standard practice so that no American is exposed to avoidable radon at home, school or work, we will have achieved the vision of this plan. As Carolyn stated in her article, there is an opportunity for home inspectors to “do well while doing good,” and this opportunity is even more relevant with the NRAP. For more information, go to the ASHI website and click on “ASHI Newsroom” at the bottom of the page or “National Radon Action Plan” when it appears on the rotating screen. Another way to expand your business (read: income) is to perform energy assessments. Although numerous energy programs have been devised over the years, most have been met with mediocre success. ASHI has been asked to promote a new program that will be unveiled at InspectionWorld® 2016 San Diego. We have invited Joan Glickman, senior advisor at the U.S. Department of Energy (DOE), to speak at ASHI’s annual luncheon Sunday, January 24, and she will also give a detailed presentation Monday, January 25. Also, DOE will have a booth in the IW exhibit hall. Anyone who is interested in energy assessments should plan to attend!

ASHI Reporter • January 2016

In addition, Randy Pence, Capitol Hill Advocates, will speak at IW about ASHI’s efforts and successes in Washington, DC. We’ve talked about this before, but it bears repeating—home inspectors, with ASHI in the lead, have achieved favorable legislation that affects our profession. Randy will highlight our accomplishments and goals for the future.

The advantages of this type of expansion are numerous for your already established business. As an existing entrepreneur, you get another profit center with far less risk and work than what would normally be involved in starting a new business. We already have a strong brand presence in the industry and a turnkey operation set up for new franchisees. • Radon is the #1 cause of lung cancer in non-smokers • Government regulations are requiring more homes to be tested and mitigated for radon • 21,000 people in the US die from radon related lung cancer per year (more than drunk driving) • Consumer awareness is growing at an ever-increasing rate • Radon professionals are not “marketing” themselves well at all (this is a great opportunity)

As you can see, a lot is happening this year for ASHI members. One thing you may not be aware of is 2016 will be the official launch of ASHI’s 40 Years of Trust.® Since 1976, ASHI has been the North American leader in the home inspection profession and our 2016 President, Randy Sipe, suggested this tag line to embrace what our founding members created 40 years ago. I can’t think of a more appropriate statement. We will be interviewing some of the charter members to hear what it was like “back in the day.” So, for any of you who’ve been around awhile, the Reporter requests old photographs or stories from the past. Maybe the first annual conference or chapter meeting you attended? Or why you decided to join ASHI. Drop us a line and we may include it in our year long-look at how hard we’ve all worked to achieve our 40 Years of Trust.® H

Frank Lesh, Executive Director American Society of Home Inspectors Direct: 847-954-3182 Frankl@ashi.org • www.ashi.org

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Call Today 1-844-778-4357 7January 2016

• www.ASHIReporter.org

ASHI Officers for 2016

ASHI Officers for 2016 Randy Sipe

Howard Pegelow

Family Home Inspection Services, Inc. Spring Hill, KS

H.A. Pegelow Investigations Gilbert, AZ

President

Growing membership to increase revenue is the most significant issue facing ASHI. Marketing to existing inspectors in licensed states and franchised inspector companies will increase our needed revenues. Marketing to existing inspectors who have established businesses will help with long-term renewal. The second issue is getting ASHI operating in the black, which can be achieved by growing membership, careful planning and budgeting.

President-Elect

There is no question positive membership growth and, more importantly, membership retention are the two most significant matters that require continued diligence and awareness. As for the paths to follow, it would appear the committee and the board are proceeding in such matters by the development of various contacts with franchise entities and amending current membership categories. Furthermore, the equalization of the current dues structure has been addressed and is being monitored. Allowing ASHI School students to become paying members has shown positive reaction as well.

Membership highlights: • 1999, joined ASHI • 2002-08, NOVA Chapter Director

Membership highlights:

• 2004-06, NOVA Chapter President

• 1998, joined ASHI

• 2008-11, ASHI Director

• 2007-08, Great Lakes Chapter President

• 2014 Vice President

• 2009-2010, Governance Task Force

• 2015 President-Elect

• 2006, Complaints Committee - Logo Use • 2004-2008, 2009-2013, EBPHI/NHIE, Director and Treasurer

Robert “Bob” Walstead Vice President

Nationwide Property Services Colorado Springs, CO

ASHI members ask for marketing and education above all else. ASHI needs to allocate and direct resources to keep the organization on top of quality education offerings, and we need to expand the Internet marketing of our members and of the organization’s prestige in the eyes of the public and especially of the real estate community. As an ASHI officer working with the Board, I can help with the allocation of resources, including money and manpower, to make our members the besteducated and best-promoted of all of the inspectors in the country. We should work to develop the contributions that can be made from the Board, Council and Committees to help turn enthusiasm into accomplishment. This takes Board and staff support. We have a team now that is member-oriented and a staff that is very productive. We know what direction that the members want ASHI to take. It needs to continue!

• 2008-2014, Amvets, VFW • 2009-2010, Speaker of the CoR • 2014 Secretary • 2015 Vice President

Officers Who Will Lead ASHI for 2016 The president-elect automatically becomes the president. The winners will be installed at the IW 2016 Board Meeting in San Diego, California, and will serve immediately afterward.

ASHI Reporter • January 2016

Membership highlights • 1994, joined ASHI • 2005-2012 Council of Representatives, Member • 2006-2012, Council of Representatives, Leader and Speaker • 2007, Website Task Force Committee • 2009, Southern Colorado Chapter Vice President • 2009-2010, Directors’ Nominating Committee and Governance Task Force • 2010, Election Policy Task Force • 2002 and 2010, Southern Colorado Chapter President • 2013-2015, ASHI Board of Directors

Timothy Buell

Scott Patterson

Tim Buell, LLC, dba Pillar To Post Hilliard, OH

Trace Inspections, LLC Spring Hill, TN

Treasurer

The two significant issues facing ASHI are increasing membership while keeping and developing strong chapters. ASHI needs to budget funds to market on a national level while providing marketing tools to local chapters and members to help them advertise, promote and market ASHI® and their business. In addition to a strong marketing/advertising campaign, putting on quality education is a must. Continuing to promote IW and chapter education is the key. Quality education not only improves the profession, but provides value to national and chapter membership.

Secretary

Two significant issues facing ASHI are improving the success of our new members and increasing ASHI’s presence in the marketplace so that the general public will ask for an ASHI Inspector. The first issue can be accomplished by increasing and tailoring the new member benefits so that ASHI helps them succeed in the marketplace. The second issue can be done by increasing our exposure on social media; this is such an untapped market for ASHI. Strategic plan goals include increasing online education options for our members. In addition to presenting our annual InspectionWorld® conference, we should add one or two smaller regional (two-day) events. Also, we should create two other certificate programs to go along with our ACI certification.

Membership highlights:

• 2013, Board Liaison Membership Committee • 2013, Board Liaison Finance Committee • 2013, Member Strategic Planning Committee • 2010-2011, Member Council of Representatives • 2011, Instructor, The ASHI School • 2009-2011, President Ohio Chapter • 2015, Treasurer

fficer and director candidates for 2016 were

asked what they considered to be the two most pressing problems ASHI would be facing in the next 12 months. The comments shared here and on the following pages were taken from their answers to this question in the matrices they submitted to be considered by voting members for their respective offices. Links to all

• 2012-2015, Director ASHI National • 2013, Director ASHI Education Inc.

Candidates identified issues in matrices

Membership highlights • 1996, joined ASHI • 2001-2003, Education Committee Member and Chair • 2003-2005, Mississippi ASHI Chapter President • 2005-2007, 2011-2012, Membership Committee Chair • 2008-2015, Mid-Tennessee, ASHI Director • 2011-2012, ACI Certification Committee • 2013-2015, ASHI Board of Directors • 2014-2015, ASHI Certification Committee, Board Liaison • 2015, ASHI Education Inc., Director

the matrices can be found in this section of the January 2016 issue at www.ashireporter.org.

9January 2016

• www.ASHIReporter.org

ASHI 2015 Committees: THank You for Your Service

Council Elects New Directors

Council Elects New Directors ASHI 2015 Committees:

Four new Directors and one Alternate will take their seats at the April Board meeting.

Thank you for Your Service

The Council of Representatives elected four new ASHI Directors and one Alternate. The introductions are excerpts from the matrices submitted by candidates for the three-year terms. Links to the candidate’s full matrices are available via the online January 2016 ASHI Reporter, www.ashireporter.org.

During 2015, ASHI members chaired and served on the society’s standing committees, contributing ideas and plans, and carrying out the Board’s directives. They deserve recognition for their service.

Bylaw

David Haught Certified Home Inspectors, Inc. Huntington, WV

Maintaining membership and competing with similar organizations for members are two important issues facing ASHI. For 10 years, I’ve worked to help advance ASHI as a committee member and in leadership positions. As a retired CPA with financial management skills, I have the education, experience and desire to help ASHI maintain and market its leadership role in the home inspection industry. With the Ohio Chapter, I’ve helped attract new members and coached others to pass the national exam to help motivate people to achieve a higher level of success. At the national level, I’ve served on the task force charged with revising membership categories. I also have served as CRC Chair and helped rewrite the policies and procedures manual for chapters.

Blaine Swan Home Probe Canada Truro, Nova Scotia, Canada

Chapter relations is an important issue for ASHI. There are a surprisingly high number of unaligned ASHI members, and chapter strength is the basis for ASHI strength. Also, it is important for ASHI to attract and retain decisive leaders. With 12 years of leadership experience on Canadian provincial and U.S. national boards, I can continue to contribute to the great relationship between the U.S. and Canadian associations that represent home inspectors across North America. My experience and passion for this industry will help me to work for ASHI’s continued improved success.

John Wessling Wessling Inspection Services, LLC St. Louis, MO

Education, retention and advancement of new ASHI Associates are important issues facing ASHI. With education available online and through The ASHI School, and the parallel inspection program ASHI has in place, our new members should advance to the Inspector

level and achieve ACI status smoothly. By making some changes to enhance this program, we can ensure the integrity of ASHI’s NCCA rating, help educate our newest members and strengthen ASHI’s reputation by providing strong, knowledgeable home inspectors who are positioned to help educate consumers about their homes.

Brendan Ryan, Chair

Complaints – Ethics

Valencia, PA

Kevin Vargo, Chair

Miki Mertz

Perth Amboy, NJ

Shawnee, KS

Allan Davis

Andrew Kasznay, Jr.

Louisville, KY

As an instructor with The ASHI School, I share my passion for home inspection while helping to educate new inspectors and strengthen the ASHI brand. I have directed and worked with volunteers on many levels, including revising chapter bylaws and helping with national Board initiatives. My passion for homes, education and service to the public and new inspectors builds trust and respect for all in the home inspection profession.

Harwinton, CT

Kelly Reeve

Certification

El Dorado Hills, CA

Scott Johnson, Chair Marietta, GA

Vince Tecce, Co-Chair Yardley, PA

Hugh Kelso Seattle, WA

Richard Hart CHI Home Inspection, Inc. Conyers, GA

Two significant issues facing ASHI include membership growth and retention, and keeping existing members involved and motivated. I have experience working with nonprofit organizations. In addition, I have strong organizational skills and financial experience, and I am a team player. I have been involved with ASHI since I joined in 2001. I have always been involved with the Georgia ASHI chapter on committees, serving in many different leadership positions. I have been involved with national ASHI since 2008, serving as a member of the Council of Representatives (CoR) and serving as a CoR Group Leader for the past several years. Shannon E. Cory Rainbow Home Inspections Inc. Fayetteville, GA Will serve as the Alternate Director.

Rod Beacham Kenmore, WA

Michael D. Conley Anna Maria, FL

Jim Hemsell Denton, TX

Gloria Linnertz, Public Member Waterloo, IL

Chapter Relations

Columbia, MO

Tom Robertson Florence, SC

Steve Jenicek Basin, MT

Naperville, IL

Bill Loden, Chair

Complaints– Logo Use Manass Hochstetler, Chair Middlebury, IN

Edward Green Temperance, MI

Jack Harper Sanford, MI

Director’s Nominating Blaine N. Swan, Chair Truro, NS

Anna Maria, FL

John Cordell

Brian “B.K.” Thompson, Co-Chair

Cincinnati, OH

Lorain, OH

Tucson, AZ

Stephen Brink

Joe Pangborn

ED Evaluation

Michael Atwell

Chagrin Falls, OH

Colleyville, TX

Robert Claus

Michael D. Conley, Chair

William Stone

S. Craig Lemmon

Newton, MA

Bryck Guibor Jason Mitchell Avenel, NJ

Madison, AL

Alden Gibson Breslau, ON

Randy Sipe Spring Hill, KS

Tim Buell Marysville, OH

Scott Patterson Spring Hill, TN

Legal Counsel Harry Rosenthal Ambler, PA

Finance Tim Buell, Chair Marysville, OH

Alden Gibson Breslau, ON

Randy Sipe Spring Hill, KS

Legislative Bill Sutton, Chair for Federal

Thomas Lauhon

JD Grewell, Chair for State

Brian Murphy

Silver Spring, MD

Leslie Van Alstine Dewitt, MI

David Goldstein Robbinsville, NJ

Peter Jung Germantown, MD

Mario Lucciola

Bristol, WI

St. Catharines, ON

Skip Walker

Harry Janssen

R. Sean Troxell

David Haught, Chair

Riverdale, MD

Wayne Falcone Wayne, PA

Membership Frank Libero, Chair Garnerville, NY

Skip Walker San Bruno, CA

Scott Warga Gilbert, AZ

Marlon Page

Beaverton, OR

Huntington, WV

David Christopher Streetsboro, OH

Kevin Davidson Guilford, IN

Stephen French Parsippany, NJ

Ursula Hardaway St. Louis, MO

Scot McLean Bayside, WI

Bret Kaufmann

James Katen, Chair

Gary Monfeli Plainfield, IL

Gilbert, AZ

Larry Cerro

Bill Loden, Chair

John Cordell

George Basista

Madison, AL

Boardman, OH

Poquoson, VA

Harry Rosenthal, Esquire

Shannon Cory

Ambler, PA

Richard Hart

Fayetteville, GA Conyers, GA

Bismarck, ND

Standards Alrek Meipoom, Chair Toronto, ON

Strategic Planning C. Blaine Illingworth, Chair Harleysville, PA Tallahassee, FL

Technical

Madison, NJ

Greg Grabs

Larry Cerro

Atlanta, GA

Bill Loden, Chair

Gene Autore

Sylmar, CA

Uli Sommers

Jamison Brown, Chair

Novato, CA

Greg Noyes, Chair

Tallahassee, FL

Oswego, IL

Michael J Von Gunten

Education

Leesburgh, VA

Ethics

Lawrence Hoytt

Highlands Ranch, CO

Maple Grove, MN

Guelph, ON

Brian Koepf

Grand Rapids, MI

Jeremy Meek

Leavenworth, KS

Reuben Saltzman

San Bruno, CA

Madison, AL

Cincinnati, OH

Huntington, WV

Milton, MA

Officier Nominating

Howard Pegelow

David Haught

Gaston, OR

Victor Faggella Mahopac, NY

Steve Nations Oak Park, IL

Bruce LaBell Scottsdale, AZ

Bob Sission Boyds, MD

Scott Patterson Spring Hill, TN

Charles Buell Shoreline, WA

Mike Twitty Mt. Juliet, TN

Peter Engle Rumson, NJ

Mark Cramer Indian Rocks Beach, FL

Norwalk, CT

ASHI Reporter • January 2016

11January 2016

• www.ASHIReporter.org

Peer Review: Put it on Your To-Do List for 2016

Peer Review: Put It on Your To-Do List for 2016 Compiled by Carol Dikelsky

Do any or all of the following statements ring true? While working on site, I usually don’t have anyone with me to consult about what I find or how to handle a difficult issue. Having independence and autonomy is part of why I chose to become a home inspector.

Sometimes it might help to know what other home inspectors would have found and included in their report had they inspected the very same house. Enter the peer review process. According to David Bunker, ASHI member and former chair of the peer review committee of the Great Lakes Chapter (GLCASHI), “A peer review provides an evaluation by a panel of experienced inspectors. Essentially a critique of your home inspection skills and knowledge, a peer review offers an excellent opportunity to identify your strengths and weaknesses. The results can help you feel more confident when you are working independently in the field.” Bunker said, “Some inspectors think that a peer review is some kind of graded test, but it’s actually an interactive educational experience. And you don’t have to be a new inspector to benefit from it. You may have done thousands of inspections in your career, but going through a peer review at any time is something you can do to motivate yourself, boost your knowledge and enhance your credibility.” He further emphasized, “Peer review is foremost an educational experience, not a test or certification program.” ASHI member Rick Vernon, current chair of the GLC-ASHI peer review committee, added, “I encourage inspectors to look at peer review as a self-assessment and educational event. It’s a unique way to see how your inspection methods or sequence can be improved upon. Seeing how others inspect the same house will not only educate you, it will also help you identify potential areas of weakness and items that you may be overlooking in your inspections.” How did peer review programs get started? In 1990, GLC-ASHI was the first chapter to offer a peer review program after ASHI National dropped the field inspection 12

ASHI Reporter • January 2016

requirement for full membership in the society. GLC members believed that the practical experience gained from inspecting a house under the scrutiny of experienced peers was valuable, so they created a program that they continue to refine and offer in conjunction with educational sessions. Their efforts have been so successful and appealing to other chapters that several have established their own programs (see Page 14 for a list of these chapters). Bunker said, “It’s my hope that, some day, all of ASHI’s chapters will offer some kind of peer review. There are many ways to have a successful program. Each chapter can create its own pathway. “Because the process is exciting, fun and challenging, it appeals to home inspectors looking for something different from traditional classroom instruction. Participants can compare their inspection techniques and observation powers against a ‘known entity,’ thus getting a real-time check of their knowledge, skills and abilities. Chapters that provide peer review opportunities are offering a unique educational experience that may help retain and recruit members.” How does peer review work? Most programs generally work like the GLC-ASHI example: On the morning of the peer review, committee members collectively inspect a preselected “review house.” Immediately after, they discuss their findings and designate 10 “must-find” items that they expect inspectors to include in their report. Next, each participant inspects the house and delivers a report to the committee. Committee members may ask leading questions that might help the participant cover all of the correct responses; however, if a participant clearly misses any must-find items, he or she will not earn the designation Inspector by Review® or Master Inspector by Review™ that day (see Page 16 for explanations of these designations). Participants can try again when another peer review program is offered. Many inspectors repeat the process until they earn one of the designations. All home inspector’s performance results are kept confidential. The results help participants determine their skills (and shortcomings) in a nonthreatening environment with no legal risk. Even a peer review that doesn’t conclude with a designation can be a “win” if the home inspector learns new information about where to focus attention on the job. ASHI Ad.indd 6

13January 2016

3/25/15 10:33 AM • www.ASHIReporter.org

Peer Review: Put it on Your To-Do List for 2016

Recommended Reading

Bunker said, “Gaining the designation Inspector by Review® or Master Inspector by Review™ is not the only reason to attend a peer review. In fact, the best reason to go though a peer review is to learn from other inspectors. Having this opportunity to learn on site is an invaluable asset to your personal and career growth, no matter how long you have been in the home inspection business.” Vernon said, “Participants tell us that the peer review is a wonderful, challenging program. They also tell us that they learned something new and that they will sign up again. In fact, many members who have already earned the IBR or the MIBR designations return as participants again and again.” GLC-ASHI recently introduced new group-related options that are designed to encourage people who are hesitant to do a one-onone review to try a group peer review. Want to be part of a peer review committee? David Bunker got hooked on ASHI chapter committee work by becoming involved in the GLC-ASHI peer review program. He explained that the team members become good friends as they bond by preparing for the inspection day, discussing the inspection details and evaluating each participant’s report and background information.

What makes peer review committee work so special? Bunker listed three key elements: “The camaraderie that comes with bonding over a day’s work at the chosen site; the fact that every time I worked on a peer review team, I learned something new myself; and finally, the knowledge that what a home inspector learns during a peer review will often apply to how he or she handles issues that will come up on the job just about every day.” Rick Vernon added, “There is never a shortage of volunteers for peer review committee positions. We encourage each participant to rate the program and suggest improvements. Personally, the peer review process energizes me every time I participate. I get excited to see the enthusiasm it generates from the committee members and the participants.” Interested in having a peer review or becoming involved on a peer review committee? Check your chapter’s educational listings or ask about it at the next meeting you attend. ASHI Chapters with Peer Review Programs Great Lakes Chapter (GLC-ASHI) Greater Omaha Chapter North Carolina ASHI Northern Virginia (NOVA-ASHI) Tri-State ASHI (Pennsylvania, New Jersey and Delaware) ASHI Western Washington Chapter GLC-ASHI was instrumental in developing the Canadian Association of Home and Property Inspectors’ TIPR program.

ASHI Member Publishes Fiction with a Home Inspection Twist

Examination Board of Professional Home Inspectors

Examination Board of Professional Home Inspectors Examination Board of Professional Home Inspectors

The National Home Inspector Examination (NHIE) is developed and maintained by the Examination Board of Professional Home Inspectors (EBPHI). This board has received many requests over the years for a study guide to assist those taking the NHIE. This study guide, and the associated NHIE Home Inspection Manual, were developed to address this need.

The National Home Inspector Examination (NHIE) is devel oped and maintained by the Examination Board of Professional Home Inspectors (EBPHI). This board has received many requests over the years for a study guide to assist those taking the NHIE. This manual, and the associated NHIE Study Guide, were developed to address this need.

The NHIE Home Inspection Manual addresses the technical aspects of the NHIE. This NHIE Study Guide addresses the non-technical aspects. Many come to the home inspection profession as a second or a third career, and may not have taken a professional entrance exam for many years, if ever. This study guide helps to familiarize the candidate with the examination itself, and with the associated administrative procedures. It also includes helpful insights into the types of questions the exam contains, and techniques for success.

This NHIE Home Inspection Manual is based on the most recent Role Delineation Study (RDS). This study surveys thousands of home inspectors in order to determine the services they provide, and the components they inspect. The questions in the NHIE are derived directly from this survey, Exam Administration and constitute the knowledge base for an entry level home inspector. This manual is the Content ﬁrst of its kind to follow this Exam Outline format. It also informs the candidate about the knowledge base behind the current examination questions, and proHow to Take an Exam vides a technical reference for the experienced home inspector. $98.50

ASHI Member Paul Cummins has written an eBook titled Not Up To Code: A Bill Johnson Mystery (Bill Johnson Mysteries). You can get this eBook through amazon.com or through the Kindle store. HomeInspectionExam.org

Here’s a taste of the story: Scary when you think about it. What people have in their houses that can kill them. Our responsibility to help protect them. It may be old hat for us but not for our clients. The life-threatening problems we find are in THEIR homes. Add a Bosnian spy, a Saudi prince, Air Force counterintelligence and ISIS, and things get even more frightening for the inspector in this story who was confused enough just by the women he worked with, near his quiet home along the Potomac River. To order, use this link: http://www.amazon.com/gp/product/B0164CAX4A?*Version*=1&*entries*=0. To buy using Kindle, download the Kindle app to any device and buy through an Amazon account. Or email the author (magnifiesthelord@gmail.com) for a pdf.

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Vernon stated, “Participants who assume that having a peer review would be less challenging than it is sometimes are disappointed in their performance. This program can be humbling. I encourage inspectors to take a step back and realize what they have gained in education and experience, and I point out that it may be beneficial to review some topics before signing up for another peer review.”

NHIE Home Inspection Manual Components and Systems Typical Defects Maintenance and Safety Issues Industry Standards References 100 Review Questions HomeInspectionExam.org

The NHIE Study Guide and the NHIE Home Inspection Manual together contain over 750 pages of technical and administrative information and are produced by the Examination Board of Professional Home Inspectors. They will benefit the exam candidate along with being a great technical reference for the experienced home inspector.

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Peer Review: Put it on Your To-Do List for 2016

Great Lakes Chapter (GLC-ASHI) Offers Four Peer Review Designations By Rick Vernon GLC-ASHI recently introduced changes to their program that will allow even more people to benefit. The following four peer review designations offer options for all members who want to increase their education and recognition in home inspection. Group Educational Review 3 ASHI continuing education credits provided for successful completion This review is designed primarily for new inspectors who have conducted fewer than 50 inspections. Participants are guided through a home inspection by senior, experienced home inspectors (called Educational Mentors [EMs]) who emphasize the ASHI standard during the inspection. EMs take participants through all systems in the house either one on one or in small groups. Benefits of the Group Educational Review: • plenty of opportunities for questions and answers • excellent learning tool for new inspectors • no time limit • interaction among participants is encouraged

This review is for inspectors who have conducted at least 100 inspections and have had at least one year of experience in the field. (Note: There is no required minimum number of inspections or time as an inspector; however, these criteria are recommended as the minimum for attempting the IBR.) The candidate inspects the house on his or her own and presents the results to the review committee members, all of whom hold an Inspector by Review® or Master Inspector by Review™ certificate and have inspected the house and agreed on the major defects or must-find items. The IBR candidate must show competency by doing the following: • describe all of the must-find items • correctly answer 70% of 30 general-knowledge questions • d emonstrate that he or she inspects and reports in substantial compliance with the ASHI Standard of Practice by presenting two recent home inspection reports to be reviewed by the committee A “pass” earns the candidate a certificate of achievement and designation as an Inspector by Review.®

Individual Educational Review (IER) 3 ASHI continuing education credits provided for successful completion

Master Inspector by Review™ (MIBR™) 5 ASHI continuing education credits provided for successful completion

This review is designed to offer a transition between the Group Educational Review and the Inspector by Review® (IBR) designation. It is recommended that candidates have completed 50 to 100 inspections.

This review follows the same procedure as the IBR,® but to earn the Master Inspector by Review™ designation and gold pin, the Master Inspector must meet these additional requirements: • ASHI membership for the previous five years • s ubstantial contributions to the promotion of the industry and the chapter (for example, serving on committees, boards, as a chapter officer or in another capacity at the chapter or national level)

This review offers a practice IBR, in that candidates do the following: • individually inspect the house during the first hour • interact with other candidates during the second hour • review the house with an EM, finishing in a classroom setting with a photo review and discussion

Inspector by Review® (IBR®) 5 ASHI continuing education credits provided for successful completion

ASHI Reporter • January 2016

IMPORTANT NOTE: Because the designations of Inspector by Review® and Master Inspector by ReviewTM are registered or trademarked by GLC-ASHI, these designations cannot be used by any member or entity unless the person has successfully completed a program administered by GLC-ASHI or a similar program licensed by GLC-ASHI. H

17January 2016

• www.ASHIReporter.org

Insider Tips

for Smart Inspectors

A HIGHLY EFFECTIVE

Solving a Basement Leak Puzzle Involving Brick Veneer By Tom Feiza, Mr. Fix-It, Inc. • HowToOperateYourHome.com

ome inspectors guarantee that the basement will be dry – at least, that’s what buyers may think. In reality, inspectors must identify any signs of moisture intrusion and advise the buyer on steps to take. Understanding how water intrusion occurs will make us all better home inspectors.

American Home Warranty Company

direction of most wind-driven rain. The brick became saturated every time it rained. Digging up soil at the base of the brick veneer, down to the top of the block wall, revealed no visible flashing and no weeps. Ouch.

When basement leaks indicate a brick problem

add weeps. If there is a moisture barrier in place, the area should be backfilled with gravel to allow drainage and drying. But owners always want the cheapest solution. So we will spray the brick with a breathable sealer that rejects bulk moisture, backfill the outside with gravel, cross our fingers and monitor the area for leaks.

How they should have built it

What I found outside The owner had been trying to solve the problem with grading, gutters and extended downspouts, but leaking and staining continued. While surface drainage was done correctly, soil and bark were piled high against the brick veneer. The owner had little choice with this because of an adjacent high driveway. The gutter was clear. Downspouts discharged into an underground flex tube, which had just been replaced and was working. Compounding the problem were small roof overhangs over the 1½-story brick surface. The brick wall faced north, straight into the

ASHI Reporter • January 2016

FOR THE HOME INSPECTOR!

ENHANCE YOUR SERVICES:

Take a look at the top of the block basement wall in the photo below. Staining at the top of the wall almost always indicates a surface water issue: Water on the surface of the soil is entering the block from the outside (illustration B013). But this pattern is a little different – lower on the block, and uniform. Hmmm.

This certainly should be identified as abnormal entrance of water into a home. Does an inspector stop there or take a look outside? Since I was serving as a consultant to help the owner resolve this problem, I investigated a little further than I would during a home inspection.

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Remember that all siding can leak, including wood, vinyl, brick and faux stone. Behind brick veneer, there should be a 1-inch air space and at least one layer of a moisture-resistant barrier. The barrier should be terminated at flashing to the exterior, with weeps to drain water and allow ventilation (illustration X002C). This wall was built incorrectly: no flashing, no weeps and the brick veneer buried in the soil. If there is a flashing, it does not extend beyond the face of the brick (illustration B077). Compounding the problem was a lack of overhangs to stop rain from saturating the brick on this north-facing wall.

Coming up with solutions The best solution would be to remove the brick and rebuild the area properly by raising the top of the basement wall, adding a moisture barrier with a proper air gap behind the brick, and installing proper flashing with weeps. A cheaper alternative would be to remove the lowest brick portions, install a flashing under the moisture barrier in sections and

A final tip You should understand the many ways moisture can enter homes and inform your customers of any concerns you notice. Never guess at a solution to a problem if you are not sure of the answer. Unfortunately, brick veneer is often installed incorrectly – but luckily, it doesn’t always leak because it is protected by wide overhangs and does not face wind-driven rain. Tom Feiza has been a professional home inspector since 1992 and has a degree in engineering. Through HowToOperateYourHome. com, he provides high-quality marketing materials that help professional home inspectors boost their business. Copyright © 2015 by Tom Feiza, Mr. Fix-It, Inc. Reproduced with permission. H Tom is presenting “Water Intrusion into Buildings Forensic Investigations,” at InspectionWorld® at 1 pm Monday, January 25, 2016.

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ave you ever found yourself finishing your home inspection report and then you realize you don’t have the radon results from the lab yet? You call but it’s after working hours and you owe the client the report by 8am the next day. Wouldn’t it be nice to be able to go online and access your account? RAdata Radon Lab offers online results, that you can retrieve anytime or day or night. We keep up to 6 months of your results on our online database at www.radontesting.com. RAdata was the first licensed Radon Measurement Business in the State of New Jersey. Currently, over 250 local NJ home inspectors and NJ radon measurement professionals trust RAdata. In addition to our local customers, we serve over 2000 nationwide commercial customers including home inspectors, radon measurement professionals, and State and local Health Departments. RAdata is certified Analytical Laboratory with the AARST-NRPP National Radon Proficiency Program, ID# 101196AL. In addition to our National certification, we are also certified with State Radon Programs where applicable. RAdata offers 4” open face Charcoal Canister short term radon test devices for use in 49 states. The optimal exposure period for this device is 48-96 hours. Test devices are available with or without return service. If you choose to purchase devices with return labels, you can choose either USPS Business Reply Mail Postage labels or UPS Ground labels.

ASHI Council of Representatives Speakers and Group Leaders

Around the CoRner

From the Speaker of the CoR

ne of the benefits of having a Council of Representatives (CoR) is that we are like the clearinghouse for issues facing today’s ASHI Inspector. The CoR is your avenue for assistance, and we are busy working on your ideas and concerns. For example, the Council has put together a means to help any chapter present a seminar or other event that can help the chapter raise funds, attract new members or raise awareness about the benefits of using an ASHI Inspector in your local markets. It’s called the COMP Program and it is now under the management of the Chapter Relations Committee. This program can provide funds, logistical support and speakers for your events. There’s just one thing you have to do…let us know that you want some help and we’re there! As always, you can contact me at Speaker@ashi.org about this or any other issue.

RAdata also operates an in-house, full service drinking water laboratory serving New Jersey, including PWTA (Private Well Testing Act) Water Sampling & Analysis.

Last month’s letter from Tom Bossard, ACI, from St. Louis ASHI has the Council in action. As a result of his suggestion that all chapter members, no matter what their membership level, should be allowed to vote in chapter elections and be listed on chapter websites, the CoR will be voting to send that motion to the Board of Directors to include in the ASHI Policies and Procedures manual. Pretty sweet, huh? That’s not all. The CoR Group Leaders are working on a national mentor database on the ASHI website, where ACIs can make themselves available to anyone across the country who would like to have a mentor. No, distance no longer matters, and those who had been hesitant to mentor people in their area can help anyone in the United States and Canada.

For more information on purchasing RAdata Radon Test Kits for your Home Inspection or Radon Testing business, visit www.radata.com or call 800-447-2366. H

Remember, write me at Speaker@ashi.org and share your ideas with the CoR or ask for help. We’re here for you.

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Speaker: Jim Funkhouser 571-214-4039 jfunkhousr@aol.com Alternate Speaker: John Wessling 314-520-1103 John@wesslinginspections.com Secretary: Brendan Ryan 724-898-1414 brendan@csahomeinspection.com Group Leaders

New England/ Canada Mike Atwell 617-630-5629 mike@jmhi.com

New York/ New Jersey

South Midwest

Kevin Vargo 732 271 1887 kpvargo@comcast.net

John Wessling 314-520-1103 john@wesslinginspections.com

North Central

Mid-Atlantic Hollis Brown 703-856-7567 Hollis@thorospec.com

Dave Haught 304-417-1247 inspector@wvchi.com

Mountain

Midwest Michael J. Von Gunten 262-945-2446 mike@lahigroup.com

Kurt Salomon 801-523-6060 kurt@inspectutah.com

South Atlantic

Pacific

Richard Hart 770-827-2200 ashi1@comcast.net

Darrell Hay 206-226-3205 darrellhay@aol.com

Gulf John Knudsen 334-221-0876 jgknudsen111@ elmore.rr.com

James Funkhouser • Speaker, ASHI Council of Representatives • Speaker@ashi.org

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@PalmTechTeam • www.ASHIReporter.org

Metal Chimneys

Insuring Home Inspectors Since 1992

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n this article, we only scratch the surface on metal chimneys and we do not focus on related topics such as vent connectors, for example. Please keep in mind that there are many other considerations and topics related to venting combustion appliances. FUNCTION Metal chimneys or vents perform the same function as masonry chimneys. The goal is to get the products of combustion out of the building quickly and safely. It is important to keep the exhaust temperatures high to minimize condensation.

Type B Vents Gas appliances. Type B vents are designed for natural gas or propane appliances such as furnaces, boilers and water heaters. They are typically double-wall with an air space between. The inner wall may be aluminum or steel and the outer wall is typically galvanized steel. Typically, they run from their point of connection to a single-wall vent connector through the building, terminating above the roof with a rain cap. Furnace vent connectors attached to a B vent chimney.

Chimneys should be correctly sized and should be warm. The key to a successful chimney or vent is to have it sized correctly and to keep it as warm as possible. Typically, sizing is determined by the heating system manufacturer. Some chimneys have integral insulation to keep the flue gases warm and the exterior cool. Is it a vent or a chimney? One common convention is to call it a vent if it serves an oil or gas appliance and to call it a chimney if it handles wood. TYPES OF METAL CHIMNEYS AND VENTS There are several types of metal chimneys and vents and they are generally characterized by the fuel that they exhaust.

Not exterior, usually. These units are not designed to be exterior over their entire length unless they are specially approved for such an application. If you see this, you should verify approval or recommend further evaluation by a specialist. 350°F normal temperature. B vents typically see exhaust temperatures of 350°F. They are usually tested for up to roughly 500°F.

Type C Vents C vents are single-wall vents, most often used as vent connectors in residential construction. In some regions, people don’t use the term “C vents,” but refer to these vents simply as single-wall vents, flues or vent connectors. There are many considerations with respect to vent connectors that are beyond the scope of this article (for example, rust, support, slope, combustible clearances, materials, manifolding, connections, length and an excessive number of elbows).

ASHI Reporter • January 2016

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23January 2016

• www.ASHIReporter.org

Metal Chimneys

Typical Type C vent used for a domestic hot water heater. Note: The streaking below the chimney cleanout may indicate problems.

Type L Vents Gas or oil burners. Type L vents are used most often with oil burners, but they also are suitable for use with gas. In most cases, L vents are used with oil. An L vent is typically a double-wall vent with an air space between. The inner wall is typically stainless steel and the outer wall is galvanized. Type L vents normally see temperatures of less than 750°F. Type L vents are tested for temperatures up to 1000°F, which is a much higher temperature than the temperatures seen with B vents.

Indoor Use Only. B vents and L vents can be used indoors only unless they are labeled for exterior use. Class A Vents or Chimneys Double-wall insulated. Class A is a designation for chimneys designed for use with oil and some wood-burning appliances. They can be insulated double-wall chimneys with a stainless steel inner wall and a stainless steel, aluminum or galvanized outer wall. Various insulation materials are used in these chimneys. Triple-wall uninsulated. Class A chimneys also can be triple-wall uninsulated chimneys that allow outdoor air to pass between the walls. This cooling air prevents overheating of the chimney and nearby combustibles. Appliances must be approved for class A chimneys. These chimneys are typically acceptable only for use with the appliances with which they have been tested. A zero-clearance fireplace, for example, should only use a Class A chimney that has been approved for use with that specific fireplace. Class A chimneys should not be used with heating appliances like wood stoves, furnaces or boilers that are in continuous use. Class A chimneys are rated for 1000°F continuous use and intermittent temperatures up to 1400°F.

L vent used for an oil boiler. Note: Combustible materials may be too close to this furnace.

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25January 2016

• www.ASHIReporter.org

Metal Chimneys

A triple-wall metal chimney that allows cold air in and exhaust gases out.

Factory-Built Chimneys Other names. Factory-built chimneys may be referred to as UL 103 or UL 103HT (HT stands for high temperature) or super chimneys. In Canada, they are also known as 650°C chimneys, or 629 chimneys, referencing the standards ULC S629. One-inch to two-inch thick walls. These chimneys are designed for solid fuels and are heavier duty than class A chimneys. The total wall thickness can be one or two inches, with stainless steel often used as both outer and inner walls. They benefit from a stronger inner liner and more insulation. Replaced class A chimneys. These chimneys are tested for up to 2100°F and are intended to operate at up to 1200°F continuously. In general, these are required for wood stoves and furnaces, as well as some factory-built fireplaces.

L vents. More than one oil-fired appliance can share an L vent, although they must be on the same floor level. Wood and oil. For the most part, chimneys serving solid fuel (wood-burning) appliances each should have their own flue, although there are some exceptions for which a chimney serving a wood-burning stove also can serve an oil-burning appliance. Again, these have to be on the same floor level, and the oil-burning appliance vent connector must enter the chimney above the wood-burning appliance. Rules Vary Manufacturers’ recommendations vary widely and local practices also vary. You should find out who the authorities are in your area and speak to them about their requirements. Ask these people what defects they most often find in the field. Furnaces and water heaters sharing the same metal chimney is very common.

Connections of Vent Pieces Twist-lock or locking bands. Sections of metal vents and chimneys (usually 2 or 3 feet long) are mechanically attached either through a twist-lock mechanism (in effect, the sections are screwed into each other) or locking bands. Locking bands are considered more positive and commonly are used on newer systems. Either type of connection can work loose.

A factory-built chimney used with a wood stove. Note: Chimney flashing is improperly installed.

Multiple Appliances B vents. B vents and L vents can serve multiple appliances using similar fuels. For example, several gas appliances can use a single type B vent. They can be on different stories within a building.

ASHI Reporter • January 2016

Some common problems with metal chimneys and vents: • Not labeled for application • Sections not well-secured • Chimney or vent not well-supported • Inadequate clearance from combustibles • Inadequate fire stopping • No cap, wrong cap or obstructed cap • Warped, buckled or twisted chimney walls • Rusted or pitting • Inadequate chimney height or size • Creosote buildup • Excessive offset from vertical • Not continuous through roof

Metal Chimneys

SUMMARY In this article, we’ve introduced various types of metal chimneys and listed common problems associated with them. In the ASHI@HOME Training Program, we explain these conditions in detail, discussing causes, implications and strategies for inspection. Thanks to Roger Hankey and Kevin O’Hornett for their valuable input for this article. H

CLIPP Certification

Home Inspectors Can Pursue CLIPP Certification in Home Accessibility and Safety I

n October 2015, the Living In Place InstituteTM announced the successful completion of the inaugural Certified Living In Place ProfessionalTM (CLIPP TM) class. This class, approved for continuing education by ASHI and selected other organizations, provides professionals in housing and related industries with an international certification for home accessibility and safety, leading to recommending design and construction ideas that far exceed current industry practices. The first graduates of CLIPP included respected professionals from several different industries, including home inspection, new home building, real estate, interior design, medical and renovation. ASHI member Ed Novik, who is president of Accurate Inspection Services, was one of these first graduates. “It was an honor and pleasure to welcome some of the most respected thought leaders in the housing industry to our first of many national CLIPP classes,” said Louie Delaware, who cofounded the Living In Place Institute with Erik Listou. “Like many housing industry professionals, these individuals share a concern for home accessibility and safety. The home inspection, housing, real estate, insurance and medical industries are all striving to provide and ensure the safest and most accessible living conditions possible, as most homes were built without proper attention to the many accessibility and safety risks that increase home accidents. Once certi-

fied, only CLIPP-trained professionals have access to the electronic Home Accessibility and Safety Assessment Checklist (HASAC), allowing them to thoroughly and quickly identify, report and recommend home modifications that improve independence and dignity for all home occupants, regardless of their age or needs. We’re looking forward to welcoming many professionals to our classes in the months and years ahead.” At ASHI’s InspectionWorld® San Diego, Louie Delaware and Erik Listou will speak (Tuesday, January 26) and the Living In Place Institute will have a booth.

he Living In Place Institute exceeds any other level of home accessibility and safety certification in providing professionals with education and valuable resources to increase their clients’ independence and dignity through determining accessibility and safety issues, and recommending solutions via a standardized approach that utilizes state-of-the-art technologies. Those who become Certified Living In Place Professionals expand their professional networks through partnering with CLIPP design, construction, medical and all housing-related professionals, while expanding their own businesses through their increased knowledge of accessibility and safety. For more information on upcoming CLIPP classes, visit www.LivingInPlaceInstitute.org. H 27January 2016

• www.ASHIReporter.org

“Thank you. We sure do appreciate everyone at OREP. Worry free service year after year!” — Alan, HousePro Home Inspections

Complete Coverage Should Never Be Optional Home Inspector E&O & GL Broad Policy, Peace of Mind

14th Annual Mid Missouri ASHI Chapter Seminar The 14th Annual Mid Missouri ASHI Chapter (Columbia, MO) One-Day Seminar was held November 6th. Home Inspectors from across the state attended the event. Randy Sipe, the ASHI National President-Elect, and Norm Reichert, a retired ASHI member, were guest speakers. H

 *Included: E&O, General Liability, termite/pest, commercial, radon, lead paint, pool/spa, EIFS/stucco, indoor air quality testing, green building inspections, infrared thermography, rodent inspections, and more. Mold and Septic/Water testing available. Plus  “A” Rated, Admitted Carrier, Prior Acts, Additional Insured for Agents and other Referring Parties. Bobbi Wilson and Randy Sipe

 No Hassle, No Quote Application saves time. Automatic annual renewal for most insureds at the same rate or lower with no application.  “First Defense” defends and protects insureds against merit-less and frivolous complaints before they take root, potentially saving inspectors deductible expense, higher premiums and a negative claims history.  Coverage for all inspectors employed by the firm and the first two independent contractors free.

Mark Kelsey, Mike Rawlings, Stuart Spradling and Amber Cummins

Jay Creasy, Tami Murphy and Stuart Spradling

Arizona Chapter Awards Bryck Guibor (left) was the Cole Greenberg award recipient. Roger Skaggs (right) was the President’s Choice recipient. Both have served the Arizona ASHI Chapter since it was formed in 2001. Tony Hecht (center) is chapter president. Bryck will reach his 30-year ASHI anniversary in January 2016 and has been an inspector since 1976. H

Find details at www.OREP.org

(888) 347-5273 E&O Coverage Limits

Premium

General Liability

$1,000,000/$1,000,000

$1,700

INCLUDED

$500,000/$500,000

$1,550

INCLUDED

$300,000/$300,000

$1,400

INCLUDED

$100,000/$300,000

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INCLUDED

*Coverages vary in FL, HI, LA, NY, VT. Ask your OREP agent for details.

SERVICE “Hey Matt…I collected many estimates but the combination of value, flexibility and knowledge was unsurpassed by OREP... Maria patiently answered all of my questions and moved pretty quickly when I pulled the trigger. Let’s hope I can never tell you how good the service is beyond that!” – Henry “Sonny” Toman

6760 University Ave. #250 • San Diego, CA 92115 Fax: (708) 570-5786 • info@orep.org David Brauner: Calif. Insurance Lic. #0C89873 28

ASHI Reporter • January 2016

29January 2016

• www.ASHIReporter.org

The Chapter Listing is Online

To submit your materials for moving up, please contact Janet George at 847-954-3180 or janetg@ashi.org

Please visit: www.homeinspector.org/Chapters/Listing

New ASHI Associates As of November 1, 2015

ASHI Chapter Education

H Denotes graduate of The ASHI School Kelly Allen

Steven Suggs

Elly Spicer

Frank Schumacher

Alaska Home Detectives Wasilla, AK

S & S Home Inspections Hoschton, GA

Russ Belcher

Michael Culy

Spicer’s House to Home Inspections, LLC Brooklyn, NY

Quali-Check Home Inspections, LLC Chesapeake, VA

Home Appeal Inspections Decatur, AL

INSPECTOLOGY Home Inspections LLC Carmel, IN

Robert Ackerman

Severin Severtson

Ackerman Home Inspection Services LLC Chardon, OH

Sterling, VA

Brady Logan Logan Inspection Services Birmingham, AL

Enrique Robeson

Hayvonlee Inc. Westport, MA

Safe 2B Safe Home Inspections Phoenix, AZ

Kevin Gilligan

Bruce Borg

Dianah Jones

Borg Pacific Inc. Highland, CA

Baltimore, MD

Kelsey Bray CA Pro Home Inspection Santa Barbara, CA

Kevin Drolet Drolet Home Inspections Sierra Madre, CA

Rogelio Iribe 29 Spotlight Casino Indio, CA

Eric Richards Green Valley Home Inspections Yucaipa, CA

Matt Davis Davis Home Inspections LLC Colorado Springs, CO

Timm Herrod TH Home Inspections LLC Parker, CO

Bassam Homsi Home See Inspections Castle Rock, CO

Robert Pofahl EMS Home Inspection Loveland, CO

Justin Scott A-1 Inspection Grand Junction, CO

Bradley Williams Bradley’s Home Inspection Jacksonville, FL

Joshua Brown Quick Response Force, LLC Canton, GA

Daniel Hodges AmeriSpec Home Inspection Services Loganville, GA

Robert Manning Champia Real Estate Inspections Lilburn, GA

Mark Clements

ASHI Reporter • January 2016

KE Gilligan & Associates+ Pasadena, MD

Edmund Rosenberger R&R Home Inspection Middle River, MD

Mark Layton Pillar to Post Minneapolis, MN

Justin Conlon Pillar to Post O’Fallon, MO

Marion Jarvis On Time Electrical Services, LLC Sullivan, MO

Alexander Thonen University City, MO

Joe Steward Helena, MT

Charles Bogosian Pillar to Post Pineville, NC

Terry Britt BRITT Construction & Inspection Services Hubert, NC

Timothy Pressley Mount Holly, NC

H Forest Mandan

Arin Dunfee Dunfee’s Home Inspections Ravenna, OH

Gary Dunfee Dunfee’s Home Inspections Ravenna, OH

Paul Pope Clearfocus Home Inspections Elyria, OH

Ryan Tabor Pillar to Post Warren, OH

Brian Wandtke HomeTeam Inspection Service Weterville, OH

Blake Hughes Bear Creek Home Inspections Central Point, OR

Greg DuPey G&T Adventures, dba Pillar to Post South Hampton, PA

Daniel McAdams DMHI Home Inspections LLC Derry, PA

Timothy Nelis

Brad Bennett Home-Optic Inspections, LLC Mt. Pleasant, SC

David Desimone

Paul Frederick

James Karanzalis Community Home Inspection Services LLC Medford, NJ

Matthew Costa CHB Inspections Grahamsville, NY

Michele Morra

William Dinwiddie

Complete Pro Home Inspections Montgomery, TX

James Hemphill James E. Hemphill Co. Purcellville, VA

John Hyp Lake Anna Home Inspections LLC Orange, VA

Travis Weddle

Mitch Lawrence

TRW Inspections Benson, AZ

Sutko Real Estate Services (Amerispec - dba NE) Omaha, NE

Island View Home Inspections Bellingham, WA

Kenneth Clark Castle Rock, CO

Kevin Mullen

Troy Fisher

Todd Williams

Amerispec Omaha, NE

Lanika Home Inspection Kirkland, WA

Les Liptrap Uptown Home Inspections University Place, WA

Richard Rhoda Rhoda’s Home Inspections LLC Seattle, WA

Finley Wayne Camrose, AB, CA

Amerispec Georgetown, DE

Stephen Williamson Pillar to Post Venice, FL

Oby Arnold HouseMaster Marietta, GA

Tony Sewell

Ouellet Louis

Buyers Protection Group Cumming, GA

Quebec, PQ , CA

Levi Stoner

Correction from the December 2015 Reporter: H Jan Harbour is an ASHI School Graduate.

New ASHI Inspectors As of November 1, 2015

Cornerstone Inspection Group Carterville, GA

Brandon Badgley ProTec Inspection Services Poolesville, MD

Matthew DuBois ProTec Inspection Services Poolesville, MD

Bradley Hopkin ProTec Inspection Services Poolesville, MD

Steve Cross

Fairless Hills PA

New Town, ND River Valley Home Inspections Orford, NH

Jipner Home Inspections, LLC Burlington, VT

Miroslav Rams

Pillar to Post Springtown, PA

As of November 1, 2015

Vaughn Jipner

Nelis Inspections Bethel Park, PA

James Summers

New ASHI Certified Home Inspectors

INSPECTOR David Smith Oakland, CA

Jeffery Schafer Schafer Home Inspection Services, LLC Cedar Rapids, IA

Robert Casey A1 Property Inspection Corp. Downers Grove, IL

Tim James Pillar to Post Professional Home Inspections Crown Point, IN

Natalie Unkefer Pillar to Post St. Louis, MO

Cross Inspection Services LLC Clarkston, MI

Mark Miller Pillar to Post - The Chad Borah Team St. Louis, MO

Corey Williams The BrickKicker Home Inspection of Kansas City Excelsior Springs, MO

Chad Beisheim Omaha, NE

James Siverio All Corners Home Inspections LLC Jackson, NJ

Ryan Blecick Chesterland , OH

Steven Marlier Home Team Pittsburgh, PA

Steve Maurer Maurer Inspections, LLC Doylestown , PA

NC ASHI Education Event When: January 8–9, 2016 Where: Winston Salem, NC CEUs: 12 North Carolina CEUs, 8 ASHI CEUs Subjects: Deck inspections, inspection legal issues, fuel gas appliance inspections Speaker: Bruce Barker Contact: bruce@dreamhomeconsultants.com

When: March 4–6, 2016 DoubleTree Hilton Columbus/ Worthington 175 Hutchinson Avenue Columbus, OH 43235 Speakers: Bruce Barker and Alan Carson Contact: George Basista georgebasista@yahoo.com

Northern New England ASHI Chapter

ASHI Central PA Chapter Education Conference

When: January 14, 2016 Where: The Alpine Club, 175 Putnam St. Manchester, NH 03102 CEUs: 4-hrs. SOP, 1-hr. Ethics, 2 hrs. Wood Deck Construction Subjects: Ethics and 2012 Edition of Prescriptive Residential Wood Deck Construction CEUs: 7 ASHI CEs Speaker: Don Lovering Contact: nnecashi@gmail.com

Andrew Call Peninsula Property Inspections Poquoson, VA

Adam Comeau Final Analysis Property Inspection Virginia Beach, VA

Kevin Joyner

Educational Event When: February 19 - 20, 2016 Where: St. Vicent’s Hospital Auditorium Little Rock, AR CEUs: 14 ASHI CEs Contact: homeinspectionplus@conwaycorp.net

Joyner Property Inspection, LLC Manakin Sabot, VA

OAHI/CAHPI-ON 2016 Educational Conference

Randy Near

When: March 4–6, 2016 Where: Holiday Inn Burlington Hotel and Conference Center, Burlington, ON Corporate Head Office / Training Centre, 1515 Matheson Blvd. East, Suite 205, Mississauga, ON L4W 2P5 CEUs: 18 ASHI CEs Contact: 416-256-0960 info@oahi.com

Asgard Inspections Kingston, WA

Robert Twaddle WIN Home Inspection Woodinville Edmonds, WA

Ohio and North Central Chapters Ohio Home Inspectors Expo

When: March 5, 2016. Where: Park Inn by Radisson (Harrisburg West), 5401 Carlisle Pike Mechanicsburg, PA 17050 Subject: Heat pumps/HVAC systems, foundation issues and repairs CEUs: 8 ASHI CEUs Speakers: Cecil Johnson, Andrew Gray Contact: Pat Reilly pwreilly@comcast.net

Garden State ASHI Education Event When: March 10, 2016 Where: The Westwood, Garwood, NJ CEUs: 8 ASHI CEs Subjects: Modern HVAC and Plumbing Systems Speaker: Kenny Hart Contact: www.gardenstateashi.com

To have your chapter seminar listed in this section: Email all information about your chapter seminar to micheleg@ashi. org. Be sure to include all information: seminar subject, when, where, CEUs & a link for more information or contact information. Information also will be picked up from CE applications. IMPORTANT Reporter Deadlines MARCH ISSUE - 1/22/16 APRIL ISSUE - 2/23/16 MAY ISSUE - 3/21/16 JUNE ISSUE - 4/20/16 JULY ISSUE - 5/23/16

Pillar to Post Hopewell Junction, NY

31January 2016

• www.ASHIReporter.org

Education-ASHI Online Learning Center

Vermiculite Abatement Verification Inspections On occasion, the Zonolite Attic Insulation Trust has a need to confirm or clarify the status of vermiculite abatement in a claimant’s home. On such occasions, the Trust plans to retain a home inspector to perform a limited inspection. The inspection would typically consist of visually verifying the presence, or absence, of vermiculite and/or other insulation in the attic, and taking pictures and filling out a short form/checklist and emailing the findings to the Trust. The fee will be based on the inspector’s normal rate, not to exceed $200. Unusual or special circumstances that justify a higher rate, e.g., lengthy travel time, can be discussed in advance. The fee will be paid upon receipt of an invoice and report from the home inspector. The specifics of what the Trust seeks to confirm or clarify will be discussed with the home inspector in advance and confirmed in report form to be provided to the home inspector. Step 1 - If interested in participating, please email the Trust @ ZaiHire@gmail.com and provide your name, email, phone number and general location in which you do inspections, e.g., “Pittsburgh metro area.” (We will keep the info on file and only use it should we need to retain a home inspector in your area.) Step 2 - We would contact you as needed and provide a short statement and report form, e.g, “The trust would like you to inspect the attic of the home at 123 Oak St., Pittsburgh, PA, and visually verify that the vermiculite has been abated, as well as the approximate size of the attic.” The Trust would provide a report form setting forth the relevant questions to be answered.

ASHI-ENDORSED PROGRAMS ASHI’s E&O Insurance Program: Target Professional Programs www.targetproins.com 860-899-1862 ASHI Personal Lines Insurance Program: Liberty Mutual www.libertymutual.com/ashi

The Trust would obtain authorization for the inspection from the homeowner and provide you with the owner’s contact info to schedule the inspection. H

Call For Presentations IW 2017

ASHI Customer Appreciation Program: Moverthankyou.com Brent Skidmore, 864-386-2763 www.moverthankyou.com Brent@POWRsoft.com

InspectionWorld® will be held at Bally’s Las Vegas, January 22-25, 2017. InspectionWorld® provides a forum for attendees to learn the profession’s best practices and to expand their knowledge to improve their professional skills and explore emerging issues relevant to the profession. We welcome your application. The IW Education Committee will review all applications and will select the program in late April 2016. Go to www.inspectionworld.com/courses-/call-for-presentations to download an application.

January 24-27, 2016 InspectionWorld® and ASHI Board Meetings San Diego, CA

April 21-23, 2016 AEI, Finance Committee, ASHI Foundation and ASHI Board Meeting Des Plaines, IL

ASHI Reporter • January 2016

HomeAdvisor.com Brett Symes, 913-529-2683 www.homeadvisor.com ashi@homeadvisor.com LegalShield Joan Buckner, 505-821-3971 buckner.legalshieldassociate.com buckner@legalshieldassociate.com InspectionContracts.com Dave Goldstein, 800-882-6242 www.inspectioncontracts.com david@inspectoreducation.com

ASHI Event Calendar

July 21-23, 2016 AEI, Finance Committee, ASHI Foundation and ASHI Board Meeting Des Plaines, IL

October 22, 2016 ASHI Foundation and ASHI Board Meeting Des Plaines, IL

CURRENT ASHI MEMBERSHIP ASHI Certified Inspectors: 3,059 Inspectors/Logo: 94 Associates: 2,373 Retired Members: 107 Affiliates: 64 Total: 5,697 Members as of 12/9/2015

OneSource Solutions 877-274-8632 www.osconnects.com/ashi/

Janu ary Anni versa ries

Forty Years

Anthony Galeota

Thirty-five Years James Yarmus William Sutton

ASHI MEMBERSHIP BENEFIT PROGRAMS

ASHI Service Program BuildFax Tricia Julian, 877-600-BFAX x161 TJulian@BuildFax.com www.buildfax.com http://go.buildfax.com/ASHI

Step 3 - Email the report form and photos to the Trust at Zaihire@gmail.com along with your invoice.

Now available: unlimited, free continuing education hours for your ASHI CE requirements. Just log on to the ASHI website, put the mouse on the Education tab, click on the ASHI Online Learning Center, log on to the Learning Center with your member number and the word ‘password’ and begin taking these exciting education modules. You earn 2 CE’s upon successful completion for each module. You can also view a list of state-approved online education under each of the past IW course descriptions. A certificate of completion will be available to print. H

ASHI Rebate Program Quill.com Dana Fishman, 800-634-0320 x1417 www.quill.com/ashi dana.fishman@quill.com ASHI-ENDORSED EXAMS ASHI Standard and Ethics Education Module Go to www.homeinspector.org, click on Education and Training, then click on the link for the ASHI Standard of Practice Education Module. NHIE Exam: 847-298-7750 www.homeinspectionexam.org ASHI-ENDORSED TRAINING PROGRAMS ASHI@Home Training System 800-268-7070 education@carsondunlop.com The ASHI School Kendra Eiermann, 888-884-0440 kendra@theashischool.com www.TheASHISchool.com PLATINUM PROVIDER Millionaire Inspector Community Mike Crow www.mikecrow.com dreamtime@mikecrow.com Mention that you are an ASHI member

Thirty Years

Leslie DiFrancesca David Goldstein Daniel Patkus Stephen Taylor Donald Boatwright Larry Cerro Dane Christy Thomas Sanford Drew George Finn Robert Clein Bryck Guibor Dan Bowers Kevin Bradley Dennis Funk Jacob Vandergrift Bryan Jones Lynn Tangney Domenick Covello Donal Chambers Jeff Pope Bernard Lynch Michael Matika Michael Casey Kevin Morey Paul Doyle Allen Blaker Scott Lang Ron Hough Dr. Jim Johnson Joseph Sagona Gerald Presby Ralph DeNinno Jed Walker

Twenty-five Years Barry Williams Thomas Mitchell Greg Owens Thomas Tafelski Louis Sabatini

Porch.com Eliab Sisay, 206-218-3920 www.porch.com Eliab@porch.com

33January 2016

Twenty Years

Randall Hewatt Don McFeron Brett Reeder Joseph Graczak Ed Novik Brian Keeler Douglas Wehr Bryan Cole Charles Melocco Kirk Randall Thomas Douma Russell Augustine Charles Zehner Jeffrey Smith

Fifteen Years

Danny Wyatt Larry Habben Larry Moyer Steven Wisdom William Long Michael Moore Mike Ward-Dahl W. Scott Berlyoung Chris Anderson John Badger

Ten Years

Neil Saltzman Nalliah Thayabharan Scott Bachman Donald Doty Jon Melvin Barry Wong Steven Gillespie Richard Chastain Ian Millinoff Eric Korpon Francis Schneider Paul MacNeill Gregory Swank Joseph Bettez Steven Udelle

Five Years

Victor Faggella Terence Capps Frank DiFazio Mark Flanzbaum Bruce McClure Edward Eachus Fred Kobie Conn O’Neill Tom Carano Jason Lewis Al Quintiliano Phillip Otten David Wingenbach Garry Hukill Donald Mathews

• www.ASHIReporter.org

Marketing: Your Information Package

Your Information Package By Alan Carson, Carson Dunlop, www.carsondunlop.com, 800-268-7070

hen you meet people who might refer business to you, it helps to have an information package about your business that you can give to them. Providing something tangible, professional and valuable to the recipient will make you stand out in today’s web-driven world. An information package can include your brochure or take the place of a brochure.

Key Components of an Information Package • Company prospectus: A brief story about you and the company, the prospectus may include your certifications and professional memberships. Typically, it describes the services you offer and it may provide some background about the company and its owners. For example, you can explain what brought you to the profession, what drives you and what you are passionate about. • Benefits of working with your company: Build this message by stating what differentiates you from the rest. • Sample newsletters, blogs or articles: If you have a newsletter or blog, or if you have published articles for any websites or publications, include them in the package. It’s best if the copy you provide looks like the website or publication. • Testimonials: Include one or two testimonials (see more information on this topic later in the article). • A few business cards (because there are lots of old-school people out there). • A brochure, if you have one: Arguably, the brochure is a timeless marketing piece. • Sample inspection report (especially if your reports are something to be proud of). • Useful information or advice: Include answers to common questions or provide solutions to everyday problems. You also might include contact information for local services, general life cycles and costs for home repairs and improvements or a list of associations that may be of interest.

Benefits of an Information Package An information package can deliver professional results on a limited budget. You can write or assemble relevant pieces and have the package printed and bound at a copy shop. Or you can contain the materials in folders—this strategy allows you to customize the information package as needed. Giving someone your information package makes a good impression and gives you a reason to follow up with the person. For example, you can ask: Did you receive it? Do you have any questions? Is there anything else I can do to help? We often give the person a sample inspection report, which we consider to be one of our strongest differentiators, separately from the information package. If you have something that is exceptional, let it stand alone.

Let the Other Person Lead— Ask Questions Although a well-presented information package is an effective tool, your approach and presentation can make or break the relationship. Rather than simply leading with the package, you should engage the person by asking questions and then letting them lead the conversation. Once you have established rapport, your marketing materials will be more effective. This is especially true if you can point out items in the package that address comments or questions that came up in your conversation.

Testimonials Testimonials are powerful, but they need to be sincere. You always know when people are impressed with your services and it is okay to ask for a positive comment on social media or in a note or email. We use an automated survey tool that reaches out to clients in a professional and simple way by asking a single question. The tool collects the testimonials and posts them on our site.

Some additional tips for testimonials: • Write the letter yourself: Most people find it difficult to write a letter. Often, they are relieved if you offer to help write it for them and have them review and sign it. If they choose to edit it, that’s great. • Use excerpts: Most testimonials have one or two powerful phrases or sound bites. Capture those and use them in multiple marketing messages. • Video testimonials: Video testimonials are very effective and easy to produce with today’s technology. Chat with the person on camera first to get them to relax and forget that the camera is there. Again, you don’t need to use the whole thing, just the best sound bites. You can display the speaker’s name across the bottom of the screen to add credibility.

Information Package Format Your information package can be a paper presentation, or you can present it in a more tech-savvy way, such as by providing a memory stick. Some of the best information packages include both paper and technology. Most people find it difficult to take the time, devote the energy and make the effort required to produce professional, effective marketing pieces. This is an opportunity for you. Keep in mind that a one-time effort pays long-term dividends. Also, if you want to stand out, this is not the place to skimp on costs. When it comes to developing creative and compelling materials, a design professional can be a great asset. However, you don’t want to hand off your materials to the designer and hope for the best. Top-quality results come when you collaborate with the designer. Remember, no one knows your business better than you do. We hope this information helps you put your best foot forward, every time. Thanks to Kevin O’Hornett and Roger Hankey for some very helpful input for this article. H

• A handwritten cover note: A personalized message creates a strong impression.

ASHI Reporter • January 2016

35January 2016

• www.ASHIReporter.org

NEW POSTCARDS EMAIL!! Please send your name, city, state, photos, headings & captions to: postcards@ashi.org

Going Green

How about a Drain Plug? Be Prepared!

Good Thing I got on the Roof! This is one good reason to keep ivy away from siding.

Lon Grossman Technihouse Inspections, Inc. Bloomfield Hills, MI

New Definition of Raised Garden

Not wall switches; they are “vertical cabinet switches with a matching grain wall plate,”per owner.

When making plumbing repairs with cork, always keep a replacement nearby.

B vent flue pipes all rust and eventually fail. This is what it looks like when it should have been replaced a lot earlier.

Jim Young HomePro Cleveland, OH

Lon Grossman Technihouse Inspections, Inc. Bloomfield Hills, MI

Maybe Santa Needs to Charge his iPhone?

Form Over Function

Relief Valve, Valve

Stephen Tyler STAT Home Inspections Doylestown, PA

Creative Support

An electrical receptacle built into a masonry chimney.

Stopping the leaky TPR valve was not rocket science. NOT YET!

This proves corn can grow anyplace in Nebraska.

Matthew Steger WIN Home Inspection Lancaster, PA

John Pesek J. Charles Associates Howell, MI

Ted Rabenberg Advanced Home Inspections Fairmont, NE

Note the rooftop sprinkler system. The roof only leaks when the plants are watered. Jim White, Superior Home Inspections, Homer, IL

Common Sense, not so Common

Why the trap? Pole barn urinal draining into the backwoods. Corey Cahill National Inspection Service Of Indiana, Inc. Evansville, IN

Matthew Steger WIN Home Inspection Lancaster, PA

Structure? What Structure?

Plumbing + Mechanics =... Homeowner recmommendation: Have a structural engineer check this out. Joseph Araiz Civil Engineering/JS Home Inspection Fresno, CA

A radiator hose in place of the old garbage disposal. Tony Shaw, Springer Professional Home Services, Cedar Rapids, IA

ASHI Reporter • January 2016

37January 2016

• www.ASHIReporter.org

By ASHI President, Alden Gibson

Promoting ASHI as a Household Name A

t the Leadership Training Conference in October, some members asked about my experiences as ASHI President. One person wondered if being president had improved my business. My answer was no—although I’ve promoted ASHI in my region for years, it’s an ongoing battle to keep agents informed about the qualifications of home inspectors. I’ve used ASHI’s logo on my promotional materials, shirts and vehicles, but most real estate agents would prefer to use an inspector who is not as thorough and experienced as I am. Newer inspectors tend to miss things or soft-sell to the client to get referrals.

Agents who refer me will use my services regardless of what position I hold within ASHI, yet I believe it is every member’s responsibility to promote the organization. Having 6,000 members promoting ASHI can help make it a household name. One person asked: In hindsight, would you serve as president again? Yes, I would. My home inspection business has provided a good full-time living for 23 years, and I also present seminars to realtors and first-time homebuyers. ASHI has given me and my business the direction required to be successful. I’ve received advice and knowledge by attending InspectionWorld® and chapter meetings and by holding chapter and national offices. I’ve learned practical information from my colleagues at events and activities. Home inspectors are willing to share their successes and failures— all you have to do is ask. Another question was whether I lost money as a result of being ASHI President. Putting a price on friendships gained and knowledge acquired is impossible. That said, I spent 53 days on the road for ASHI last year, and I didn’t track the time spent handling communication or attending meetings. The time commitment definitely cut into the bottom line of my business; however, I was aware of what would be required before I ran for the position, so I have no regrets and will continue to pay it forward. The theme “40 Years of Trust” highlights ASHI’s reputation and provides an opportunity to inform Realtors,® lenders, insurers, lawyers and the public about ASHI. Several years ago, ASHI launched a “branding” program with the hope of informing the public about the organization. Unfortunately, this program did not have full support and, as a result, it failed, wasting time, effort, money and volunteer resources. Fortunately, ASHI learned from this experience because branding is still necessary. Using ASHI’s logo along with your 38

ASHI Reporter • January 2016

company’s logo can help make the ASHI brand more recognized. Consider putting the ASHI logo on your uniform, communications and promotional materials to increase your own company’s credibility. In St. Louis, it’s difficult to establish a successful home inspection business if the owner is not an ASHI member. ASHI’s St. Louis chapter has done a tremendous job educating realtors and the public about the qualifications of ASHI inspectors. Their branding has paid off for chapter members, and I congratulate them on their hard work in this area. With 10% of all real estate agents completing 90% of the transactions, informing newly licensed agents of ASHI’s reputation can be a positive step toward ensuring your business’ continued success. Conducting seminars for agents and homebuyers can keep others informed of ASHI’s reputation and showcase your training and experience. You can use the presentations available on the “Member” section of ASHI’s website as part of your business marketing plan. Years ago, I was invited to present information to a group of Realtors. Each inspector had 10 minutes to speak on a specific topic. The first three inspectors used most of their time to describe their business and express why they should be the home inspector of choice. The fourth inspector and I simply stated our names and used most of time to explain our topics, illustrating our knowledge and experience. You can guess which two of the five presenters were well-received and later received referrals from most of the agents in the audience. (The other three presenters? They lasted less than two years in the business.)

As I conclude my year as ASHI President, I ask you to do three things: •p romote ASHI by using the logo on your business items •p resent at least one seminar for homebuyers and Realtors • bring a new member to ASHI

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Finally, as ASHI celebrates its 40th birthday, I’d like to thank the founders and volunteers who made ASHI’s success possible. Thank you all for being a part of ASHI’s 40 Years of Trust. H

Your Partner in Radon Measurement 39January 2016

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ASHI Reporter â&#x20AC;˘ January 2016