Design Principle 5: Distribute the Ability to Solve

DESIGN PRINCIPLE 5

Distribute the Ability to Solve

The core of this design principle is to enable stakeholders in the system to become better at solving a problem together. This principle stems from recognizing that a number of actors need to be involved in solving a societal problem and that each may have one’s own way of viewing the problem and contributing to the solution.

Engaging these stakeholders in solving the problem requires co-creation, which is a continuous, creative, and interactive process that challenges the views of participants and combines the expertise of the actors in novel ways. The creation of contextual solutions can be enabled by enhancing their capabilities with relevant tools and resources (data, knowledge, connections, and so on) to innovate, as well as with engaging new and different stakeholders to contribute to the solution. The increased ability and agency of the actors develops resilience in the system to respond to new problems.

JOKKOSANTÉ

www.jokkosante.org

Founded by Ashoka Fellow Adama Kane, JokkoSanté is an online platform in Senegal that supports access to medicines by enabling citizens to locate and procure the medications they need. Users collect points on the mobile platform when they donate unused medicines, which can be used later to purchase or redeem medicines when they have a new prescription. Employers can reward points to their employees and their resellers/customers, and citizen organizations and private sector CSR partners can purchase points to give to people in need, mobilizing a diverse set of partners in the progress of the system change towards universal access to medicines. Points can also be purchased online (with a credit card) anywhere on the globe and sent back to families in Senegal. Besides, the platform’s transparency and ease of use also helps curb corruption, counterfeit drugs, and the sale of illegal drugs.

JokkoSanté’s platform, in which an ecosystem of diverse partners is enabled to contribute, brings an alternative way of getting access to medicines and through this, engendering preventive health measures. The platform ignites the power to solve the issue of access to medicines, by engaging new actors who were previously not involved. Not only individual users, but public and private pharmacies, companies, and citizen organizations too are increasingly involved in contributing to access though this virtual pharmacy.

TRUSTCIRCLE

www.trustcircle.co

(also featured on page 22 )

TrustCircle provides a scalable social-emotional learning platform that can be integrated into different institutions and contexts. The platform empowers the institution to take care of the well-being and mental health of its people through best practices and protocols in mental health prevention, along with the highest standards of data security and privacy for users of the platform. TrustCircle presents institutions with a new role as the custodian of the well-being of its people and provides a simple and effective route to fulfil this function. Engaging institutions closest to people— schools, civil society organizations, or workplaces—in fostering mental health prevention and early intervention is a significant shift from the system where it is individuals themselves who seek mental health help and treatment from professionals.

Here, it is institutions that provide the impetus to their communities to seek preventive mental health care. Involving a wide network of partners in prevention enables problems to be addressed earlier which results in a smaller number of cases requiring mental health interventions.

TrustCircle works as a closed-loop platform for these institutions: every institution has its own independent instance of the platform that is secure and accessible via all devices. Take the example of a school. TrustCircle provides a fully customized white labeled10 social-emotional learning platform to support the well-being of students, staff, and administrators. Children are encouraged to express their thoughts, feelings, and emotions in a secure and confidential space. The AI software at the backend utilizes machine learning algorithms to perform sentiment analysis that helps identify and flag changes and significant deviations in a person’s moods that may require a response from a practicing specialist. Only in the case of an alarming trend would a specialist be alerted about a specific child, who could then initiate a direct interaction, if needed, involving counselors and the administration.

10 White labeling provides customized branding for the partner institution.

FUNDACIÓN CAPITAL www.fundacioncapital.org

Fundación Capital, founded by Ashoka Fellow Yves Mouri, uses a platform to orchestrate a set of stakeholders—such as governments, financial institutions, and citizen organizations—to work together towards full financial inclusion of vulnerable citizens. Through the platform and offline efforts, communities and families in extreme poverty get access to financial education (linked to the subsidies they receive from the government) to cultivate their savings behaviour. An ‘economic citizenship’ graduation program—including, but not limited to training with digital tools, access to capital and coaching—is also available through the platform.

The platform also offers several other digital interventions to its larger network of partners. These solutions are provided locally by a different set of partners, such as mobile banking services, financerelated educational services on tablets and smartphones, e-learning modules, games, a collective financing platform, and over 18 apps that focus on economic ventures for vulnerable families, each targeting different groups (youth, parents, and illiterate populations). Through the platform, citizens also gain access to mobile banking services that are provided by formal financial institutions. To date, the platform has delivered access to financial products/services to 4.5 million vulnerable families since it was created 12 years ago.

Fundación Capital facilitates online modules to be added or adapted by a different set of partners aimed at different local contexts and populations. The platform ignites the power to solve, region by region, country by country, by diverse sets of stakeholders. Its programs have advanced the financial capabilities of more than 6 million people across 19 countries in Latin America and Africa.