QLD DIGITAL LICENCE TRIAL COMING TO TOWNSVILLE

DIGITAL LICENCE TRIAL

Coming to Townsville

Residents and businesses across Townsville will be able to participate in an expanded Digital Licence trial from late 2022.

After a successful pilot on the Fraser Coast, Townsville residents can now help shape the app by testing improved functionality and additional features before being made available state-wide in 2023.

The Digital Licence app allows Queenslanders to easily and securely store their driver licence, marine licence and/or photo identification card on their mobile devices.

The app offers a safe and convenient way for Queenslanders to digitally share and validate their identity. With legislation passed in July 2020 making the digital licence the legal equivalent of the physical licence, Queenslanders can use their digital licence as a legal and legitimate form of identification and will no longer need to carry their physical licence with them.

Using the Digital Licence app is not compulsory and is optin. Queenslanders will continue to receive the physical cards for their licences and photo identification as they are renewed.

Built by Queenslanders, for Queenslanders

The project is committed to keeping our customers at front of mind in the development of the app, and we’re working closely with diverse customer groups to build an app that truly meets their needs. Our human-centred design approach (HCD) includes seeking continual input and feedback from customers, stakeholders and staff, to ensure we are developing an app built by Queenslanders, for Queenslanders.

Customer co-design workshops were conducted prior to, and throughout the development of the trial version of the Digital Licence app. This HCD approach is being continued and feedback gathered from a range of stakeholders to inform and improve the app design and function. This has included stakeholders such as: • Queensland Disability Network, who conducted accessibility testing on the app. • Vision Australia, who provided a technical scan and a report on accessibility compliance. • TMR customers, who have given feedback on communication preferences and a range of app design elements. • TMR internal customer working group, who provided advice on internal support processes and requirements to ensure staff can provide the best support for customers during rollout. Security and privacy

The Digital Licence app has been developed with security and privacy at its heart and incorporates features to protect personal data and ensure authenticity. Users can control the information they share and with whom they share it. Choosing from one of the sharing bundles, the user can share just their photo and they are over 18, their full licence details or even a printable PDF.

Secured behind the user’s native phone security and a six-digit access PIN, the app provides protection from identity theft and fraud.

The Digital Licence can be verified in two ways: 1. A simple visual check. To ensure the digital licence you are viewing is legitimate, look for security features like the pulsating Queensland Coat of Arms or the last online refresh date. 2. Scan a user’s Digital Licence. Using your own Digital

Licence app, or a Digital Licence Verifier app, scan the

QR code provided by the user’s app. This will verify details through an encrypted exchange with the user details appearing on your device for a limited time. (Note: the

QR code cannot be scanned by the phone camera) Scanning a user’s Digital Licence in this way is the safest and most secure form of verification and allows businesses to confidently meet their identification monitoring and management obligations.

Should you need to keep a photocopy of a driver licence in your systems, the app allows the user to generate and share a PDF using the phone’s sharing options, like SMS and email. The PDF contains all the information from their driver licence and can be stored in the same way you currently store the photocopies. It is also digitally signed for additional protection.

International standard

The Digital Licence app is being developed to comply with the International Standard for Mobile Driver Licence Apps (ISO18013-5), which was published in September last year.

Complying to the standard means the app meets a set of internationally agreed standards for verifying, authenticating, and keeping personal information safe, secure, and private. In addition, Queenslanders will be able to use their Digital Licence in any jurisdiction, in Australia or overseas, when that jurisdiction has also aligned their mobile driver licence to this International Standard.

MORE INFO

digitallicence@tmr.qld.gov.au