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President’s Message
Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited
PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 | Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au
Publisher
Editor Bryan de Caires
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Advertising Anna Ho advertising@asial.com.au
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Editorial Contributors Tony Vizza, Ross Judd, Ryan Kerseboom and Chris Delaney.
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Published quartlery Estimated readership of 10,000
Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases can be emailed to: communications@asial.com.au. Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility form is leading views. Copyright © 2020 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.
NEXT ISSUE: DECEMBER 2020
Printed ISSN 1442-1720
Providing Advice and Support during challenging times
With the easing of COVID-19 restrictions we have seen the gradual return of everyday life with businesses welcoming employees’ back to the office, restaurants and hotels reopening, the re-start of the various football codes seasons, gyms and community sports.
Throughout this difficult period, the Security Industry has demonstrated its resilience and importance as a provider of essential services in helping keep the economy functioning. Providers in the personnel sector have responded to customer demand by ramping up security at supermarkets, screening workers at factories and offices for elevated temperatures and securing the numerous quarantine hotels set up for returning travellers.
At the same time, some sectors of our industry have been hard hit by COVID-19, particularly those in Crowd Control, Cash in Transit and Aviation security. As restrictions ease, we will hopefully see a recovery in economic activity which will enable these sectors to bounce back.
Through this challenging period ASIAL has advocated to state, territory and federal government of the essential role performed by our Industry in protecting the community. I am also pleased to advise that throughout the pandemic the Association has continued to provide advice and support to members on a ‘business as usual basis’ with Secretariat staff operating remotely, with the recently upgraded IT and communications infrastructure proving a sound investment.
A key focus of the Association has been to provide practical resources and guidance to help members through this difficult time, including the development of COVID-19 templates, information updates, virtual briefings, webinars, podcasts and articles.
Looking forward, the 2020 Australian Security Industry Awards for Excellence are fast approaching. The awards provide an opportunity to celebrate the many individuals and organisations in our industry who have excelled over the past year. Details of award categories can be found on page 18, I encourage you to nominate.
Finally, I would like to take this opportunity to say goodbye to Clifford Vituli who passed away in May after many years of ill health. Clifford was a friend of ASIAL and submitted numerous technical documents over the years. He was a lifelong Security Industry personality having worked at Chubb Electronics, Signature Security and UHS until his passing. Clifford never complained about the cards that he was dealt in life and never had a bad word to say about anybody. His technical knowledge and skills guaranteed the delivery of many highly complex projects. He will be greatly missed. Vale Clifford.
Kevin McDonald President
The COVID-19 pandemic made the idea of flexible, remote working a reality for many businesses. Importantly, cloud-based operations management software provided many field service businesses with the opportunity to keep their operations running while adhering to social distancing measures during the crisis.
However, this is not the only benefit to be reaped from using cloud-based operations management software. Let’s take a look at a few more examples. KEEP CASH FLOWING During the pandemic, you probably become acutely aware of your cash flow. Cloud-based software makes adapting business processes simple which can help you keep cash flowing in your business during challenging times. For example, moving to remote payments through integrations with Square is a great way to keep cash flowing while adhering to social distancing measures. INVESTIGATING INEFFICIENCIES By using a cloud-based operations management software and creating a single source of truth through centralised data, you can easily investigate your processes by running reports to see what is making you money, what isn’t and what is costing you valuable time.
COMMUNICATING WITH CUSTOMERS Cloud-based operations software enables you to communicate with your customers easily and from anywhere. By keeping all of your customers’ information together you can quickly send targeted emails to specific customers. You can also choose to send important updates via SMS depending on which mode of contact your customers prefer. FUTURE-PROOFING From centralised data and comprehensive reporting, cloudbased software provides you with access to invaluable insights into your business, enabling you to make strategic decisions now to set you up for the future.
As we look toward the future, it is clear cloud-based operations management software provides businesses with the agility to adapt to challenging situations.
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