By the Numbers: Summer 2024

Introduction

ASU Enterprise Technology advances the dynamic digital ecosystem that drives how the ASU community learns, works and thrives.

As we prepare for the largest number of enrolled students to join us for the start of the 2024-25 academic year, we are expanding digital resources and forging new partnerships to ensure Sun Devils are welcomed back to an enhanced learning environment, both online and in person.

Our teams have developed additional artificial intelligence (AI) training, workshops and events to familiarize the community with these powerful tools Enterprise Technology has also secured access to five new AI tools for Sun Devils: Adobe Express, ChatGPT Edu, Microsoft Copilot, Zoom AI Companion and Google Gemini.

Our newsroom has continued to shine a spotlight on these transformative tools and their positive impacts, showcasing how faculty, staff and students are discovering new ways to elevate their learning and working experiences.

Together, the above efforts demonstrate our commitment to fostering an inclusive, accessible and cutting-edge digital environment that sparks creativity, encourages exploration and catalyzes innovation both within the university and beyond.

Learn

Enabling extraordinary learning experiences

• 343,234: MediaPlus - pieces of media across all sites.

• 19,865: Online immersion population students taking courses on Canvas.

• 343,234: MediaPlus - pieces of media across all sites.

• 3,735: Visits to ASU's Digital Backpack.

• 970: Participants in AI Innovation Challenge.

• 267: Number of classroom incidents/requests resolved.

• 222: Projects to be completed in AI Innovation Challenge.

• 137: Tech Hub clients served.

• 9: Number of classroom orientations completed.

A look at ASU's Learning Experience:

• 18,380: Visits to all Learning Experience website lx.asu.edu.

• 1,655: Call support requests completed.

• 952: Cases from Salesforce and ServiceNow completed.

• 574: Live chats completed.

• 408: Course creation requests completed.

• 306: Slack support requests completed.

Work

Empowering purposeful work and innovation.

• 2,257,216,562: Visits to websites ASU operates.

• 18,454,066: Secure sign-in to ASU web.

• 1,543,170: ASU Enterprise total phone call minutes (Avaya, Zoom).

• 1,098,777: Slack messages sent weekly.

• 640,828: ASU Enterprise total phone call count (Avaya, Zoom).

• 356,776: Unique active community members in My ASU.

• 54,000: Total Analytics Portal sessions.

• 41,546: Total number of community members using the ASU Mobile App.

• 10,816: Transformed network ports to new Arista technology.

• 1,978: Security incidents escalated and remediated.

• 583: New wireless access points on the network.

• 123: Community members using MyAI Builder.

• 43: Number of outages handled by the Operations Center.

• 8: Network transformation completed buildings.

• 4: New greenfield buildings on the network.

• 2: New campus fiber hubs.

• 3 hours and 39 minutes: Average priority incident resolution time by Operations Center.

• 58 minutes: Median security event investigation and triage duration.

Thrive

Building community, culture and connection.

• 5,515: Visits to tech.asu.edu.

• 462: Produced event participants.

• 150: Colleagues celebrating workiversaries.

• 88: Colleagues participating in Culture Weavers.

• 33: Colleagues who started with us this semester.

• 5: AI Tools released to the community in preparation for Fall 2024.

• 2: Produced events.

Explore More of Our Publications

By the Numbers is published on a semester basis by Arizona State University's Enterprise Technology Creative and Communications team.

Our team of storytellers and digital strategists highlights the transformative impact of technology at ASU.

Stay connected by visiting our newsroom at: tech.asu.edu/stories.

Interested in exploring more of our work? Discover our full range of publications on Issuu: issuu.com/asu uto.