U.S. Customs and Border Protection Office of Field Operations Business Transformation March 24, 2016
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Challenges We Face The Threat Remains . . . while mission complexity increases and external demands accelerate.
• CBP is constantly refining and enhancing its anti-terrorism operations to combat evolving threats, while enforcing over 400 laws. • CBP also faces new and expanded facilities and requests for additional services – growth that we must plan and prepare for now.
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Benefit of Increased Travel/Tourism The U.S. Travel Association has estimated that each U.S. household would pay $1,000 more in taxes without the tax revenue generated by travel and tourism. International tourists spent $222 billion in the United States in fiscal year 2014. (Source: U.S. Department of Commerce, February 2015)
The number of international travelers to the United States has grown by 35.6 percent from 55.1 million visitors in 2009 to 74.7 million in 2014. (Source: U. S. Department of Commerce)
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CBP’s Travel and Tourism Strategy Travel and Tourism Strategy TRANSFORM AND OPTIMIZE Automate Forms Increase use of Mobile Technology Expand Trusted Traveler and Trade Programs Revolutionize Exit Control
SMART STAFFING ALLOCATION Focus on Hiring 2000 CBPO’s Resource Optimization Strategy Smart Assignment of Existing Staff
ADVANCE PUBLIC-PRIVATE PARTNERSHIPS
Loaned Executive Program National/Local Stakeholder Engagement Meetings Customer Satisfaction Surveys Transparency of Service Level Metrics
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Enhancing Operations and Improving Wait Times CBP’s BTIs continue to increase efficiency and security
APC
MPC
SCT 560/559**
GE
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MOBILE PASSPORT CONTROL
CBP has partnered with the private sector, including, to implement innovative BTIs that have effectively increased the efficiency of international air travel without compromising security:
CLT
DFW
MIA
Automated Passport Control (APC) kiosks have reduced inspection and wait times at airports by up to
CHARLOTTE
30% Mobile Passport Control (MPC) pilot will soon expand
DALLAS
MIAMI
Decreasing wait times…
13.33%* wait times
44.65%* wait times
13.30%* wait times
to the top 20 airports and has potential to further reduce overall wait times upon further expansion Section 560/559 are reimbursable fee agreements allowing CBP to accommodate requests for 52,000 additional hours of open primary lanes and booths
…through steady increases in international arrivals.
1.5%*
international arrivals
18.15%*
international arrivals
4.23%*
international arrivals
Global Entry (GE) benefits are available to over 3.5M travelers, with kiosks used over 18M times, and continues to grow, reducing wait times and overall
*Average annual from FY13-FY15 **Charlotte is not currently a participant in Section 560/559 agreements
resource requirements for passenger processing
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Automated Passport Control Automated Passport Control (APC) allows a traveler to submit biographic and passport information to CBP for real time queries of the traveler prior to speaking with a CBP Officer. The goal of APC is to shift administrative processing to the traveler, allowing CBP Officers to focus on a Complete Primary Inspection (CPI).
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CBP Arrivals Area of the Future- Items for Discussion • Potential Positive Outcomes – Technology like APC and MPC first allowing travelers to self segregate after claiming baggage and would meter passenger flow into the baggage area. – Consolidated CBP Staffing into one area of the FIS. – Secondary Areas and Office Space will be adjacent to Primary. – Allows CBP Officers to have the traveler and baggage in one place for decision making. – Potentially can lead to more roving and increased enforcement. – The CBP inspection process can be measured as one clear picture of the international arrivals process. – Encourages airlines and airports to be timely with baggage delivery.
• Potential Challenges – Queuing space and distance between booths or podiums would need to be increased to accommodate travelers with baggage. – Airlines may push back due to the pressure this layout would put onto baggage delivery. – Significant baggage delivery delays may cause bottlenecks.
• Next Steps – Complete simulation modeling to prove the potential positive outcomes listed above. – Continue working with willing private sector partners at Seattle and Ft. Lauderdale to incorporate concepts into their designs. – Any new facilities or major reconstruction should be geared towards this concept as the Airport Technical Design Standard is updated. 6
Mobile Passport Control
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Air Passenger Process Modernization Advance Passenger Information Data Process Flow 3
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CBP Pre-queues passenger biometrics from IDENT for arriving air manifests
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Document Validation
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Results transmitted to CBP Processing. Exception processing occurs for travelers unable to be identified. Travelers either sent to secondary or admitted.
Biometric 1:n search performed against manifests to identify and query travelers.
ď ? Pre-Departure
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Traveler checks in, airline verifies identity/travel document, submits document validation to CBP, issues boarding pass and bag tag, data transmitted to APIS
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Arrival
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Gate Agent Scans Boarding Pass at international departure gate, verifies travel document
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Traveler boards plane, airline submits APIS closeout
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Passengers collect baggage, verify identity
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Traveler identity verified and travelers directed based on results.
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Travelers proceed to Primary for appropriate processing. Travelers either admitted or sent to secondary for further processing.
Passenger Process Flow
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Biometric Data Benefits
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Biometric Solution Components The 1-to-1 Facial Comparison Project uses biometrics (facial recognition) as a tool to assist Customs and Border Protection Officers (CBPOs) in confirming the identity of travelers entering the United States. The standalone system consists of: • eDesktop camera • passport reader • touch-screen monitor and a keyboard
Touch Screen Monitor
Benefits:
Mini PIV Keyboard
• Isolate imposters who attempt to use legitimate U.S. ePassports to enter the country • Maximize the benefits of biometrics to secure an individual’s identity • Identify individuals who pose a threat to national security and public safety
eDesktop Camera Passport Reader
• Prevent imposters from entering the U.S. using a stolen, forged or illegally obtained passports. Human observation does not have the detection abilities that technology can provide 10
Biometric Facial Comparison Concept of Operations • Currently deployed to John F. Kennedy International and Washington Dulles International Airport • The system compares the traveler to the photo contained in the ePassport chip that was provided by the passport owner as part of the passport application process • The in-scope travel population is: US citizens and first-time Visa Waiver Program (VWP) travelers ages 18 and above • 98% of travelers screened with this technology have obtained a high match confidence score of 50 or higher Match Confidence Score
CBP continues to explore biometric integration and expansion opportunities
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