American Coin-Op - March 2014

Setomatic Systems has been setting the bar for the coin operated laundry industry for over 45 years. Our revolutionary SpyderWash Payment System does more to connect your business to the needs of your customers than any other available system. We have always looked at the trends of tomorrow and are proud to be the only company in the laundry industry to o er Contactless and NFC Mobile Wallet Payments. While coins may be the basis of your business today, SpyderWash will enable you to immediately bene t from the acceptance of Credit/Debit Card Payments while ensuring that you can handle the most sophisticated payment methods of tomorrow. Keep coin, add cashless...make more money.

Contact your Setomatic Systems sales rep today and see how you can immediately bene t from the SpyderWash Payment System.

&

PROTECTING CUSTOMER DATA

shopper’s delight

Even if you don’t save every issue of American Coin-Op (perish the thought!), make a point to set this particular issue aside. Keep it close to your phone or computer. You’ll thank me later.

Our annual Buyer’s Guide is the definitive resource for boosting your purchasing power by connecting you with the leading vendors serving the self-service laundry industry. We list nearly 150 companies this time around.

We provide everything you need to know—local and toll free phone numbers, websites and e-mail addresses to contact a vendor. There’s even a principal contact person listed, if one was provided to us.

The Buyer’s Guide begins on page 10 with the Products Directory—categorical listings of companies that manufacture or supply equipment, signage, furniture and more, or provide unique services to self-service laundry owners or investors. Once you’ve identified vendors that interest you, you can learn where to contact them in the Manufacturers & Suppliers Directory starting on page 20. When you call on a vendor, let them know that American Coin-Op sent you.

Bruce Beggs Editorial Director

editoRiAl

Charles Thompson, Publisher

E-mail: cthompson@ americantrademagazines.com Phone: 312-361-1680

Bruce Beggs, Editorial Director E-mail: bbeggs@ americantrademagazines.com Phone: 312-361-1683

Roger Napiwocki, Production Manager

Jean Teller, Contributing Editor

Carlo Calma, Editorial Assistant

Nathan Frerichs, Digital Media Director

E-mail: nfrerichs@ americantrademagazines.com Phone: 312-361-1681

AdveRtising

Donald Feinstein, Natl. Sales Director E-mail: dfeinstein@ americantrademagazines.com Phone: 312-361-1682

offiCe infoRMAtion

Main: 312-361-1700 Fax: 312-361-1685

subsCRiptions

630-739-0900 x100 www.AmericanCoinOp.com

American Coin-Op (ISSN 0092-2811) is published monthly. Subscription prices, payment in advance: U.S., 1 year $39.00; 2 years $73.00. Foreign, 1 year $89.00; 2 years $166.00. Single copies $7.00 for U.S., $14.00 for all other countries. Published by American Trade Magazines LLC, 566 West Lake Street, Suite 420, Chicago, IL 60661. Periodicals postage paid at Chicago, IL and at additional mailing offices.

POSTMASTER, Send changes of address and form 3579 to American Coin-Op, Subscription Dept., 440 Quadrangle Drive, Suite E, Bolingbrook, IL 60440. Volume 55, number 3. Editorial, executive and advertising offices are at 566 West Lake Street, Suite 420, Chicago, IL 60661.

Charles Thompson, President and Publisher. American Coin-Op is distributed selectively to owners, operators and managers of chain and individually owned coin-operated laundry establishments in the United States. No material appearing in American Coin-Op may be reprinted without written permission. The publisher reserves the right to reject any advertising for any reason.

© Copyright AMERICAN TRADE MAGAZINES LLC, 2014. Printed in U.S.A.

www.americancoinop.com

Bruce Beggs

Over all 41.62" W x 72" H x 38.5" D

* compressor unit needs 4" inches of "breather" room behind unit

54% OF STORE OWNERS LOG AT LEAST 20 HOURS ON-SITE

If you own a coin laundry, how much time do you put in there? The majority of store owners polled in February’s American Coin-Op Your Views survey spend more than 20 hours at their stores each week.

Roughly 31% of respondents say they spend 21 to 40 hours per week at their store(s), while 13.0% spend 51 to 60 hours there per week. Smaller shares spend 41 to 50 hours per week (7.4%) or more than 60 hours per week (1.9%).

An estimated 46% of coin laundry store owners are spending 20 hours or less per week at their businesses.

No one responding to the survey said they spend no time at their store.

The vast majority of respondents (88.9%) say they spend part of their weekends on business-related tasks; 75.9% spend nights; 51.9% spend holidays; 46.3% spend days off; and 31.5% spend part of their family time tending to their store(s).

More than half of respondents (52.8%) believe that their presence at their store(s) improves business, while 11.3% disagreed. The remaining 35.8% were unsure if their presence there improves business.

Roughly 55% of store owners reported having spent “a week or more away from [their] stores,” while 45.3% have not.

To help them tend to their store(s), two-thirds of respondents employ attendants or managers.

The vast majority of respondents use the aid of surveillance equipment to oversee their store(s): approximately 77% have such equipment installed. Of those that use surveillance equipment, 69.8% say they are able to monitor store activity remotely.

While American Coin-Op’s Your Views survey presents a snapshot of the audience’s viewpoints at a particular moment, it should not be considered scientific. Subscribers to American Coin-Op e-mails are invited to participate anonymously in an industry survey each month.

The entire American Coin-Op audience is encouraged to participate, as a greater number of responses will help to better define owner/operator opinions and industry trends.

Roughly equivalent share of respondents believe their presence in laundry improves business

Every little hinge, hose and housing is engineered with long-lasting energy savings in mind.

The closer you look at Maytag® equipment, the more resourceful thinking you’ll see. Take the innovative TurboWash™ System, for instance, which allows our MFR30 washer to deliver impressive cleaning power—along with the potential to cut your water use by over 60%.* Add to that extra-large capacity that helps you turn more profits per load, plus our 5-year warranty** on every single part. Visit mclaundry.com for digital brochures, or for more information, visit our website at maytagcommerciallaundry.com or call 800-662-3587.

*Average savings by using super cycle, compared to previous Maytag MFR washers; actual savings varies by model. **Visit maytagcommerciallaundry.com for warranty details.

Financing as low as

Entrepreneur Deechen Horton entered the vended laundry business equip her store with the most profitable machines to own. That’s when to 42 percent and electrical energy by up to 33 percent. Cutting-edge operation and unmatched reliability create satisfied, repeat customers. equipment. Enter for your chance to win up to $100,000 toward

Contest is open to legal residents of the 50 United States and D.C., excluding Arizona, Maryland, and Tennessee, who are twenty one (21) years of age or older and own a commercial laundry to finance the purchase of at least $2,500 in new Speed Queen laundry equipment through Speed Queen Financial Services during the Contest Period, and the SQFS loan must be approved on-screen directions to submit an essay of up to 500 words describing what unique things you have done to retain & attract new laundromat customers. Entries must be received by Queen laundry equipment purchases made during the Contest Period. Each eligible entrant will receive a $100 gift card for use at your authorized Speed Queen distributor. Contest

“ SPEED QUEEN® HAS INCREASED MY INCOME BY PROVIDING EXACTLY WHAT MY CUSTOMERS WANT.”

LEARN FROM A LAUNDRY EXPERT AT A DISTRIBUTOR OPEN HOUSE.

Yankee Equipment Westin Hotel, 70 Third Ave. Waltham, MA 02451

PWS Inc. 1230 Marshall St. Redwood City, CA 94063

Minnesota Chemical N57W13636 Carmen Ave. Unit #4 Menomonee Falls, WI 53051

PWS Inc. 6500 Flotilla St. Los Angeles, CA 90040

Minnesota Chemical Kelly Inn, 161 St. Anthony Ave. St. Paul, MN 55103

Minnesota Chemical Holiday Inn, 2200 E. Burdick Expy. Minot, ND 58701

Star Distributing 3729 Charlo e Ave. Nashville, TN 37209

Hermes Equipment 205 S. Lee St. Bloomington, IL 61701

– DEECHEN HORTON OWNER, OUR BEAUTIFUL LAUNDRETTE BEVERLY HILLS, CA with the strategy of updating an old, existing laundromat. With the utilities already in place, she looked to she discovered Speed Queen ®. With remarkable efficiency, Speed Queen reduces water usage by up Quantum™ controls provide the ability to easily adjust vend prices for maximized profitability. User-friendly And, with in-house, industry-leading fi nancing, store owners can maintain cash fl ow while upgrading your loan in the “My Success Story” Essay Contest at SpeedQueen.com/MySuccess facility. Contest is void outside of the 50 United States/D.C., in Arizona, Maryland, Tennessee, and where prohibited by law. Contest begins 3/01/14 and ends 6/15/14. To enter, you must apply by SQFS by 8/31/14. Once you have formal credit approval from Speed Queen Financial Services, go to SpeedQueen.com/MySuccessStory during the Contest Period and follow the 11:59:59 p.m. CT on 6/15/14. Limit one (1) Entry per person. (1) Grand Prize: The Sponsor will pay-off the balance, up to $100,000 (as of 8/31/14) of the SQFS loan for new Speed subject to complete Official Rules. For Official Rules, go to SpeedQueen.com/Rules. Sponsor: Alliance Laundry Systems LLC, Shepard Street PO Box 990, Ripon, WI 54971-0990.

Learn from a laundry expert about how Speed Queen can help you grow your profitability. distributors.speedqueen.com • 800.590.8872

We are pleased to present the 32nd annual American Coin-Op Buyer’s Guide, published exclusively for selfservice laundry operators.

To use the guide, simply look up the name of a product or service in the Products Directory and then turn to the Manufacturers & Suppliers Directory beginning on page 20 for information on how to contact the various companies that make the specific product or provide the service.

In some cases, the Manufacturers Directory will also contain additional coin laundry-related products or services not listed in the Product Directory.

The Manufacturers & Suppliers Directory contains addresses, telephone numbers and, in most cases, websites and e-mail addresses for the companies. When you call on one of them, let them know you read about them in American Coin-Op.

Keep this issue handy, because the next Buyer’s Guide print edition won’t be published until next year.

(But this information is available whenever you need it via our website, www.americancoinop.com.)

BUYER’S GUIDE 2014

PRODUCTS

ADVERTISING/MARKETING SERVICES

Mayfield Group Advertising Bureau

New Spin Laundry

CARTS

N Supply

R&B Wire Products

Royal Basket Trucks

CASHLESS SYSTEMS/ SOLUTIONS

Cards/Card Systems

Card Concepts

Dexter Laundry

ESD

GE Commercial Laundry Greenwald Industries

IDX

MEI

Mitech Integrated Systems — Laundroworks Card Systems

Sacoa Playcard System

Setomatic Systems

Standard Change-Makers USA Technologies

WashCard Systems

Cashless Debit Payment Systems

Coin Mechanisms

Tokens

American Changer Corp.

ESD

Greenwald Industries

Hoffman Mint

Imonex Services Monarch Coin & Security TokensDirect

Van Brook of Lexington

CHANGERS/ACCESSORIES

Bill Changers

American Changer Corp. Hamilton Mfg. Corp. Rowe International Seaga Standard Change-Makers

Changer Stands

Lynde-Ordway Co. Monarch Coin & Security Standard Change-Makers

Coin Changers

American Changer Corp. Standard Change-Makers

Other Changers/Accessories

Lynde-Ordway Co.

Monarch Coin & Security Standard Change-Makers

Token Changers

American Changer Corp. Lynde-Ordway Co.

Monarch Coin & Security Standard Change-Makers

COIN COLLECTION

Bill Acceptors

ESD

Greenwald Industries

WIN UP TO

Maximized efficiency, increased performance, greater reliability and more user-friendly controls make upgrading your existing laundromat with new Speed Queen® equipment an extremely profitable investment. Assistance from the experts at Speed Queen Financial Services makes it easy. And with the exciting new “My Success Story” Essay Contest, your new Speed Queen equipment could be free, because we’re paying off one grand prize winner’s loan up to $100,000*. Plus, all entries will receive a $100 gift card to use at your authorized Speed Queen distributor. To enter, complete a quick and easy online credit application, then fill out an essay form telling us in 500 words or less what unique things you’ve done to attract and retain your laundromat customers. Once your loan is funded, your essay will be entered into the contest. Hurry, contest ends June 15, 2014. Enter now at SpeedQueen.com/MySuccessStory *Sponsor will pay off the balance, up to $100,000 (as of 8/31/14), of the Speed Queen Financial Services loan for new Speed Queen Laundry equipment

Contest is open to legal residents of the 50 United States and D.C., excluding Arizona, Maryland, and Tennessee, who are twenty one (21) years of age or older and own a commercial laundry facility. Contest is void outside of the 50 United States/D.C., in Arizona, Maryland, Tennessee, and where prohibited by law. Contest begins 3/01/14 and ends 6/15/14. To enter, you must apply to finance the purchase of at least $2,500 in new Speed Queen laundry equipment through Speed Queen Financial Services during the Contest Period, and the SQFS loan must be approved by SQFS by 8/31/14. Once you have formal credit approval from Speed Queen Financial Services, go to SpeedQueen.com/MySuccessStory during the Contest Period and follow the on-screen directions to submit an essay of up to 500 words describing what unique things you have done to retain & a ract new laundromat customers. Entries must be received by 11:59:59 p.m. CT on 6/15/14. Limit one (1) Entry per person. (1) Grand Prize: The Sponsor will pay-off the balance, up to $100,000 (as of 8/31/14) of the SQFS loan for new Speed Queen laundry equipment purchases made during the Contest Period. Each eligible entrant will receive a $100 gi card for use at your authorized Speed Queen distributor. Contest subject to complete Official Rules. For Official Rules, go to SpeedQueen.com/Rules. Sponsor: Alliance Laundry Systems LLC, Shepard Street PO Box 990, Ripon, WI 54971-0990.

BUYER’S GUIDE 2014

PRODUCTS

Hamilton Mfg. Corp. Lynde-Ordway Co. MEI

Pyramid Technologies Standard Change-Makers TLS Agencies

Coin/Slug Rejectors

ESD

Greenwald Industries Imonex Services Setomatic Systems Coin Accumulators

ALJ Electronics Greenwald Industries Imonex Services Setomatic Systems Coin Chutes/Conversion Kits ESD

Monarch Coin & Security Setomatic Systems Coin Meter Conversion Kits

Monarch Coin & Security R&J Welding and Metal Fabrication

Setomatic Systems

Money Boxes

Coin Mechanisms

ESD

Lock America International Monarch Coin & Security R&J Welding and Metal Fabrication

TLS Agencies

COMPUTERS

Computer Hardware

ALJ Electronics (board service)

El-Tech Lab (board service)

HHC Electronics Service (board service)

Jecon Inc. (board service)

Mountain Electronics (board service)

Super Computer Boards (board service) Computer Software Greenwald Industries Sacoa Playcard System Setomatic Systems WashCard Systems CONSULTING FreeLaundromat.Com Larry Larsen Insurance Agent at Laundromat123.com

COOLING

Air Coolers

AQUA COOL

Evaporative Coolers

AQUA COOL

DRYERS

Single Load, Less Than 30 Pounds

American Dryer Corp. Continental Girbau Dexter Laundry GE Commercial Laundry Huebsch IPSO LG

Maytag Commercial Laundry Whirlpool Commercial Laundry Single Load, 30-49 Pounds American Dryer Corp. Continental Girbau Dexter Laundry Electrolux IPSO Maytag Commercial Laundry Milnor Laundry Systems Wascomat

Single Load, 50 Pounds and Larger

American Dryer Corp. Continental Girbau Dexter Laundry Electrolux IPSO

Maytag Commercial Laundry Milnor Laundry Systems

Speed Queen Wascomat Stacked, Less Than 30 Pounds

American Dryer Corp. Continental Girbau Electrolux Huebsch IPSO LG

Maytag Commercial Laundry Wascomat

Whirlpool Commercial Laundry Stacked, 30-49 Pounds

American Dryer Corp. Continental Girbau Dexter Laundry Electrolux IPSO Maytag Commercial Laundry Milnor Laundry Systems Wascomat Stacked, 50 Pounds and Larger American Dryer Corp. Electrolux IPSO Milnor Laundry Systems Speed Queen Wascomat

ENERGY CONSERVATION EQUIPMENT

Heat Exchangers

Fulton Boiler Works

Ludell Mfg. Co.

National Combustion Co. (NATCO) Heat Reclaimers

Fulton Boiler Works

Ludell Mfg. Co.

National Combustion Co. (NATCO) Solar Equipment

National Combustion Co. (NATCO) Solar Panels Plus

EQUIPMENT REPAIR/ REBUILD/PARTS

ALJ Electronics American Switch

How Many Coin Laundries Has Your Insurance Agent Handled?

One or Two? Three?

I’ve personally handled insurance for hundreds of coin laundries! I’ve already dealt with most any issue your business is likely to face. If you have any questions about insuring coin laundries, I can and will give you a prompt, clear answer. Skeptical? Call me with a question and find out for yourself.

There’s more: I’m just one member of a team of experts. NIE has been insuring fabricare business since 1915!

Anne

PRODUCTS BUYER’S GUIDE

CheapLaundryParts.com

D&E

First Line Laundry Corp.

FrontecStore.com

Jecon Inc.

Laundry Motors

LaundryPartsMarket.com

Reeco Timer Co.

Super Computer Boards

EXTRA PROFIT CENTERS

Arcade/Video Games

Bay Tek Games

Betson Enterprises

Greenwald Industries

Sacoa Playcard System

Stern Pinball (pinball games)

Other Extra Profit Centers

The Back Massager (massage chair)

Clean View Media (advertising)

Evolution Dog Wash (dog wash)

Kiddie Rides USA (children’s rides)

Laundromedia (advertising)

MoneyTree ATM

Tanning Beds

Sun Ergoline

FINISHING EQUIPMENT

Coin-Operated Presses

Forenta L.P.

Hand Irons

Forenta L.P.

Stretch Wrap Machinery/Supplies

Davis Packaging

FINANCIAL SERVICES

AmeriCapital

Dexter Financial Services

Dexter Laundry

Eastern Funding

Electrolux

Huebsch

IPSO

Speed Queen

TCF Equipment Finance

Wascomat

FIXTURES & CONSTRUCTION

Bathroom Locks

Monarch Coin & Security Bulkheads/Partitions

Caco Mfg. (Solomatic)

Duncan Fabricating Co.

High Mark Manufacturing Drain Troughs

Caco Mfg. (Solomatic)

H-M Co.

High Mark Manufacturing Lint Filters/Interceptors

H-M Co.

High Mark Manufacturing

Lint-All Machinery Bases

Caco Mfg. (Solomatic)

Continental Girbau High Mark Manufacturing Machinery Mountings Machinery Mounting Equipment Machinery Mountings

FURNITURE

Folding Tables

Caco Mfg. (Solomatic)

High Mark Manufacturing New Spin Laundry

R.J. Papalini Custom Cabinets

True Solid

Garment Racks

Caco Mfg. (Solomatic)

R.J. Papalini Custom Cabinets

R&B Wire Products

Salsbury Industries - Lockers.com

Other Furniture

Caco Mfg. (Solomatic)

High Mark Manufacturing

Salsbury Industries - Lockers.com

True Solid Seating

Caco Mfg. (Solomatic)

High Mark Manufacturing True Solid

INSURANCE

Align General Insurance Agency

Brooks-Waterburn Corp. CleanersInsurance.us

Irving Weber Associates

Larry Larsen Insurance Agent at Laundromat123.com

NIE Insurance

O’Brien Insurance Agency

Wells Fargo Insurance Services USA

LAUNDRY SCALES

R&B Wire Products

MONEY HANDLING

Coin/Currency Scales

American Changer Corp.

Cummins-Allison Corp.

Klopp Coin Counters

Lynde-Ordway Co. Coin Trays

Lynde-Ordway Co.

Coin Wrappers

Cummins-Allison Corp. Klopp Coin Counters

Lynde-Ordway Co. Moon Products

Scan Coin Inc.

TLS Agencies

Universal Machine Co.

Currency Counters & Sorters

American Changer Corp.

Cummins-Allison Corp. Klopp Coin Counters

Lock America International Lynde-Ordway Co.

Monarch Coin & Security Moon Products

Scan Coin Inc.

Semacon Business Machines

Setomatic Systems

Universal Machine Co.

Money Bags

Klopp Coin Counters

Lynde-Ordway Co.

Scan Coin Inc.

TLS Agencies

BUYER’S GUIDE 2014

PRODUCTS

Money Handling Equipment, Other Coin Mechanisms

Cummins-Allison Corp.

Lynde-Ordway Co. Scan Coin Inc. Semacon Business Machines

TLS Agencies Universal Machine Co.

SAFETY

Dryer Vent Cleaning

Lint Busters Dryer Vent Cleaning Fire Suppression System FireXonline

SECURITY

Automatic/Timed Door Locks

EE Systems Group IDX

R&J Welding and Metal Fabrication Burglar Alarms

EE Systems Group Security Locks

Active Vision

CyberLock Lock America International Monarch Coin & Security R&J Welding and Metal Fabrication

TLS Agencies

Surveillance Systems

Active Vision

Digicapture Video Surveillance Systems

EE Systems Group

SIGNAGE

AAA Midwest Laundry

Active Vision

American Dryer Corp.

Blimpy Floating Signs

Coin Mechanisms

Continental Girbau

Electrolux

I.C.E. Mayfield Group Advertising Bureau New Spin Laundry R&B Wire Products Salsbury Industries - Lockers.com Vend-Rite Mfg. Co. Wascomat

STACKED WASHER/ DRYER UNITS

Continental Girbau Dexter Laundry Electrolux Speed Queen Wascomat

UTILITY SERVICES

MC Squared Energy Services Metromedia Energy U.S. Gas & Electric

VENDED GOODS

Bleach/Bleach Substitute

First Preference Products Corp. Vend-Rite Mfg. Co. Detergents/Chemicals

BagMart USA

First Preference Products Corp. Vend-Rite Mfg. Co. Laundry Bags

AMS Products/Object Design The Bag Lady BagMart USA

First Preference Products Corp. R&B Wire Products Vend-Rite Mfg. Co. Other Vended Goods

First Preference Products Corp. Monarch Coin & Security Vend-Rite Mfg. Co.

VENDING MACHINES

Candy/Snack/Drink

All Brands Vending Allstar Vending

Betson Enterprises

RPD Corp. Seaga

Vending Connection Vend-Rite Mfg. Co. Detergents/Chemicals

First Preference Products Corp. RPD Corp. Seaga Vending Connection Vend-Rite Mfg. Co. Gumballs, Balloons, Stickers, etc.

Allstar Vending OK Manufacturing Vending Connection Hanger Vender

Vending Connection Vend-Rite Mfg. Co. Laundry Bag Vender

First Preference Products Corp. RPD Corp. Seaga

Vending Connection Vend-Rite Mfg. Co.

Other Vending Machines

Allstar Vending

The Back Massager (massage chair) Evolution Dog Wash (dog wash) Kiddie Rides USA

OK Manufacturing RPD Corp. Seaga Vending Connection Vend-Rite Mfg. Co. Stamp Vender Vending Connection Ticket Vender RPD Corp. Standard Change-Makers

WASHERS

Front Loaders, Less Than 75 Pounds

American Dryer Corp.

Continental Girbau Dexter Laundry Electrolux

GE Commercial Laundry Huebsch

IPSO

LG

Maytag Commercial Laundry

Milnor Laundry Systems Wascomat

Whirlpool Commercial Laundry

Front Loaders, 75 Pounds and Larger

Continental Girbau

Dexter Laundry Electrolux Huebsch

IPSO

Maytag Commercial Laundry

Milnor Laundry Systems Speed Queen Wascomat

Top Loaders

0812aco_Wells

Continental Girbau GE Commercial Laundry

Huebsch

IPSO

Maytag Commercial Laundry Speed Queen

Whirlpool Commercial Laundry Washer Sanitizing Systems

Hamilton Engineering

WATER HEATING Boilers

Bryan Boilers (Bryan Steam)

Fulton Boiler Works

Hamilton Engineering Ludell Mfg. Co.

National Combustion Co. (NATCO) Raypak Water Heaters

Bryan Boilers (Bryan Steam LCC)

Fulton Boiler Works Hamilton Engineering Ludell Mfg. Co.

National Combustion Co. (NATCO) Raypak

Rinnai America Corporation

Rheem Tankless Water Heaters

Solar Panels Plus Water Softeners

Bryan Boilers (Bryan Steam)

Culligan

Fulton Boiler Works

Hamilton Engineering Water Storage Tanks

Bryan Boilers (Bryan Steam) Hamilton Engineering

Ludell Mfg. Co.

National Combustion Co. (NATCO) Raypak

Rema Dri-Vac Corp. Water Treatment: Chemicals/Services Culligan ■

BUYER’S GUIDE 2014

MANUFACTURERS & SUPPLIERS

AA AAA Midwest Laundry

Joe Scarpello 6304 S. 23rd St. Omaha, NE 68107 Phone: 402-346-6336 Toll Free: 800-374-9274 Website: www.aaamidwestlaundry.com E-mail: joe@aaamidwestlaundry.com Signage

AC Power

77 Steamwhistle Dr. Ivyland, PA 18974

Toll Free: 800-362-1900 Website: www.acpowerco.com E-mail: info@acpowerco.com Distributor

Active Vision

Don Spolar

711 Koehler Ave., Ste. 6 Ronkonkoma, NY 11779 Phone: 631-585-0088 Website: www.active-vision.com E-mail: web-sales@active-vision.com Security locks; surveillance systems; signage; security consulting

Align General Insurance Agency

Jerry Batcheller 350 10th Ave., Ste. 1450 San Diego, CA 92101 Phone: 619-333-2500 Website: www.aligngeneral.com E-mail: jbatcheller@aligngeneral.com Insurance

ALJ Electronics

1306 E. Imperial Ave. El Segundo, CA 90245 Phone: 310-524-0011 Toll Free: 800-255-2522 Website: www.aljco.com E-mail: info@aljco.com Coin accumulators; computer hardware (board repair)

All Brands Vending

Scott Madole

8040 University Blvd. Clive, IA 50325

Phone: 515-274-3641 Toll Free: 866-657-7549 Website: www.vending.com E-mail: contact@vending.com Vending machines

Allstar Vending 240 Voyageur Ave. Pointe-Claire, QC H9R 6A8

Phone: 514-426-1690 Toll Free: 800-685-7066

Website: www.allstarvending.com E-mail: info@allstarvending.com

Vending machines

American Changer Corp.

Wayne Snihur 1400 N.W. 65th Pl. Ft. Lauderdale, FL 33309 Phone: 954-917-3009 Toll Free: 800-741-9840 Website: www.americanchanger.com E-mail: info@americanchanger.com

Bill changers; coin changers; coin/currency scales; currency counters and sorters; tokens; token dispensers

American Dryer Corp.

Tony Regan 88 Currant Rd. Fall River, MA 02720 Phone: 508-678-9000 Website: www.amdry.com E-mail: sales@amdry.com Dryers and washers of various capacities

American Switch 43 Pleasant Ave., Ste. 3 Johnson City, NY 13790 Phone: 607-759-1995 Website: www.domstouchpads.com Equipment parts/repairs

AmeriCapital

Ed Benintendi 23522 57th Ave. S.E. Woodinville, WA 98072

Phone: 425-487-1200 Toll Free: 877-678-0061 Website: www.americapital.net E-mail: edb@americapital.net Financial services

AMS Products/Object Design Mfg.

105 W. Dewey Ave., Bldg. C #4 Wharton, NJ 07885

Phone: 973-442-5790 Toll Free: 888-896-0029 Website: www.amsproduct.com E-mail: info@amsproduct.com Laundry bags

AQUA COOL

Harry Gaffney

P.O. Box 670849 Dallas, TX 75367 Mobile: 214-557-3377 Toll Free: 800-955-4330 Website: www.aquacool-gaffney.com E-mail: gaffnews@aol.com Air coolers and evaporative coolers

Automated Laundry Systems 428 N. Moss St. Burbank, CA 91502

Toll Free: 888-875-9556 Website: www.automated-laundry.com E-mail: info@automated-laundry.com Distributor

BB

The Back Massager

Vincent Cami 24 Wellsley Ln. Coram, NY 11727 Phone: 877-765-6277 Website: www.thebackmassager.com E-mail: sales@thebackmassager.com Massage chairs (vended)

The Bag Lady

Nancy Jeffers

1743 Hwy. 601 South Lugoff, SC 29078 Phone: 803-438-6648 Toll Free: 800-224-5239 E-mail: thebaglady@worldnet.att.net Laundry bags

BagMart USA

687 Prospect St., Ste. 450 Lakewood, NJ 08701

Toll Free: 800-343-2247 Website: www.bagmartusa.com E-mail: customercare@bagmartusa.com Laundry bags; drop-off bags; garment bags; vended goods

Bay Tek Games

Holly Meidl 1077 E. Glenbrook Dr. Pulaski, WI 54162 Phone: 920-822-3951 Website: www.baytekgames.com E-mail: hmeidl@baytekgames.com Arcade/video games

Betson Enterprises

303 Paterson Plank Rd. Carlstadt, NJ 07072

Phone: 201-438-1300 Toll Free: 800-524-2343 Website: www.betson.com Arcade/video games; vending equipment

Blimpy Floating Signs

905 G. St. Hampton, VA 23661 Phone: 757-245-7675 Toll Free: 800-448-2014 Website: www.blimpy.com E-mail: cs@blimpy.com Signage (balloons and inflatables)

Brooks-Waterburn Corp.

Larry Trapani 123 Frost St. Westbury, NY 11590

Phone: 516-997-9800 Toll Free: 888-997-9801 Website: www.brookswaterburn.com

BUYER’S GUIDE

MANUFACTURERS & SUPPLIERS

E-mail: ltrapani@brookswaterburn.com Insurance

Bryan Boilers (Bryan Steam)

783 N. Chili Ave. Peru, IN 46970

Phone: 765-473-6651 Website: www.bryanboilers.com E-mail: inquiry@bryansteam.com

Boilers; boiler treatments; water heaters; water softeners; water storage tanks

CC

Caco Mfg. (Solomatic)

P.O. Box 263129 Houston, TX 77207 Phone: 713-644-1973 Toll Free: 800-633-6718 Website: www.solomatic.com E-mail: email@solomatic.com

Bulkheads/partitions; drain troughs; machinery bases; folding tables; garment racks; seating; other furniture

Card Concepts

Steve Marcionetti

302 S. Stewart Ave. Addison, IL 60101 Phone: 630-930-5115 Toll Free: 866-860-1660 Website: www.cardconceptsint.com E-mail: info@laundrycard.com Cards/card systems

CheapLaundryParts.com

Toll Free: 877-608-2614 Website: www.cheaplaundryparts.com E-mail: info@cheaplaundryparts.com Parts

Clean View Media Network

1324 W. Beach St. #B Watsonville, CA 95076 Toll Free: 855-379-3723 Website: www.dryerads.com Extra profit centers: pays laundries to host advertising

CleanersInsurance.us

John O’Brien CIC

3156 New Holland St. Hudsonville, MI 49426 Phone: 616-669-2670 Website: www.cleanersinsurance.us E-mail: john@drycleanersinsurance.us Insurance

Coin Mechanisms

Mike Meisinger

400 Regency Dr. (P.O. Box 5128) Glendale Heights, IL 60139 Phone: 630-924-7070

Toll Free: 800-323-6498 Website: www.coinmech.com E-mail: mikem@coinmech.com Cashless debit payment systems; money boxes; money handling equipment (other); signage

Coin-A-Matic (Miller Laundry) 3900 W. 127th St. Alsip, IL 60803

Phone: 708-371-9595 Website: www.millerlaundry.com Distributor

Continental Girbau

Joel Jorgensen

2500 State Road 44 Oshkosh, WI 54904

Phone: 920-231-8222 Toll Free: 800-256-1073 Website: www.continentalgirbau.com

Dryers of various capacities; machinery bases; signage; stacked washer/dryer units; front loaders of various capacities; top loaders

Culligan

9399 W. Higgins Rd., Ste. 1100 Rosemont, IL 60018

Toll Free: 877-216-6914 Website: www.culliganmatrixsolutions.com Water softeners; water treatment chemicals and service

Cummins-Allison Corp. 852 Feehanville Dr. Mt. Prospect, IL 60056 Phone: 847-299-9550 Toll Free: 855-609-4802 Website: www.cumminsallison.com Coin/currency scales; coin wrappers; currency counters and sorters; money handling (other)

CyberLock

Stephanie Ulrich

1105 N.E. Circle Blvd. Corvallis, OR 97330

Phone: 541-738-5500 Website: www.cyberlock.com E-mail: stephanieu@cyberlock.com Security locks

DD

D&E

1724 Hawleyton Rd. Binghamton, NY 13903

Phone: 607-798-7704 Website: www.dryercomputers.com Equipment repairs/rebuilds

D&M Equipment Co. 4822 W. Fullerton Ave.

Chicago, IL 60639

Phone: 773-889-5500 Toll Free: 800-451-2676 Website: www.dandmequipment.com Distributor

Davis Packaging

3514 Palais Terr. Wellington, FL 33449 Phone: 561-290-0412 Toll Free: 800-622-3015 Website: www.davispackaging.net E-mail: davispkg@aol.com Stretch wrap machinery and supplies

Dexter Financial Services

P.O. Box 5368 Cedar Rapids, IA 52406 Toll Free: 800-926-8230 Website: www.dexter.com/financial E-mail: customerservice@dexterfinancial.com Financial services

Dexter Laundry

2211 W. Grimes Fairfield, IA 52556 Toll Free: 800-524-2954 Website: www.dexterlaundry.com E-mail: marketing@dexter.com

Cards/card systems; dryers of various capacities; financial services; stacked washer/dryer units; front loaders of various capacities

Digicapture Video Surveillance Systems 8520 Dayton Pike Soddy Daisy, TN 37379 Toll Free: 877-275-3145 Website: www.digicapture.net E-mail: sales@digicapture.net Surveillance systems

Duncan Fabricating Co.

2505 S. Park Dr. Birmingham, AL 35211

Phone: 205-923-7777 Toll Free: 800-242-5389 Website: www.duncanfabricating.com E-mail: duncanfab@bellsouth.net

Bulkheads/partitions

EE Eastern Funding

JP Nicoletta

213 W. 33th St., 10th Flr. New York, NY 10001

Phone: 212-819-2000

Toll Free: 877-819-1764 Website: www.easternfunding.com E-mail: info@easternfunding.com Financial services

EE Systems Group

4978 Santa Anita Ave. Temple City, CA 91780

Phone: 626-452-8988 Toll Free: 877-579-3889

UYER’S GUIDE

MANUFACTURERS & SUPPLIERS

Website: www.eelaundry.com E-mail: info@eesgi.com

Automatic/timed door locks; burglar alarms; surveillance systems

El-Tech Lab 26 West St. Colonia, NJ 07067

Phone: 732-381-7620 or 908-510-6520 Website: www.eltechlab.com E-mail: contact@eltechlab.com Computer board repairs

Electrolux (Distributed by Laundrylux)

461 Doughty Blvd. Inwood, NY 11096

Toll Free: 800-381-7222 Website: www.laundrylux.com E-mail: info@laundrylux.com

Dryers of various capacities; financial services; signage; stacked washer/dryer units; front loaders of various capacities

ESD

270 Commerce Dr. Ft. Washington, PA 19034

Phone: 215-628-0860 Website: www.esdcard.com E-mail: elaundrybook@esdcard.com

Cards/card systems; tokens; bill acceptors; coin/slug rejectors; coin chutes/conversion kits; money boxes

The Evolution Dog Wash Co. Gary Sherman 100 N. 8th St. #4 Aspen, CO 81611

Phone: 970-930-5330 Toll Free: 800-426-0760 Website: www.evolutiondogwash.com E-mail: gary@evolutiondogwash.com Coin-op dog/pet wash

FF FireXonline

P.O. Box 242 Clawson, MI 48017

Phone: 248-686-1173

Toll Free: 800-338-9010 Website: www.ongard.biz E-mail: ongardsales@gmail.com Fire suppression unit for dryers

First Line Laundry Corp.

P.O. Box 175 Carle Place, NY 11514 Toll Free: 866-987-2728 Website: www.firstlinelaundry.com Parts

First Preference Products Corp. (VendBest/VendPack)

Bill Schwaikert

1 Industrial Tract

Hudson, NY 12534

Phone: 518-656-4140 Toll Free: 800-414-7964 Website: www.firstpref.com E-mail: mail@frstpref.com

Vended goods and vending equipment (bleach/bleach substitute, detergents/ chemicals, laundry bags)

Forenta L.P.

Ruth Laico P.O. Box 607 Morristown, TN 37815

Phone: 423-586-5370 Website: www.forentausa.com E-mail: info@forentausa.com Coin-operated presses; hand irons

FreeLaundromat.com

Danny D’Angelo 29834 N. Cave Creek Rd., Ste. 118-150 Cave Creek, AZ 85331

Toll Free: 888-848-2663, ext. 7770 Website: www.freelaundromat.com E-mail: questions@freelaundromat.com Consulting

FrontecStore.com 1330 Main St., Unit 2 Sarasota, FL 34236 Toll Free: 941-726-0808 Website: www.frontecstore.com E-mail: info@frontecstore.com

Parts

Fulton Boiler Works

Mike McLean

972 Centerville Rd. Pulaski, NY 13142

Phone: 315-298-5121 Website: www.fulton.com E-mail: mike.mclean@fulton.com

Heat exchangers; heat reclaimers; boilers; water heaters; water softeners

GG

GE Commercial Laundry

Louisville, KY 40225

Toll Free: 800-626-2005 Website: www.geappliances.com/ commercial_laundry Cards/card systems; single-load dryers; front loaders; top loaders

Gold Coin Laundry Equipment 91-26 143rd St. Jamaica, NY 11435

Toll Free: 888-411-0944 Website: www.goldcoinlaundry.com Distributor

Great Lakes Commercial Sales Offices in Brookfield, Wis.; Troy and Wyoming, Mich.; Dayton, Ohio; and Indianapolis, Ind. Website: www.greatlakeslaundry.com Distributor

Greenwald Industries

Steve Riegel 212 Middlesex Ave. Chester, CT 06412 Phone: 860-526-0800 Website: www.greenwaldindustries.com E-mail: sriegel@greenwaldindustries.com Cards/card systems; tokens; bill acceptors; coin accumulators; coin/ slug rejectors; computer software; arcade/video games

HH

H-M Co. Joe Stern 2305 Gilbert Ave. Cincinnati, OH 45206 Toll Free: 800-365-1900 Website: www.draintroughs.com E-mail: hmco123@aol.com Drain troughs; lint interceptors

Hamilton Engineering Sales 34000 Autry St. Livonia, MI 48150 Toll Free: 800-968-5530 Website: www.hamiltonengineering.com E-mail: sales@hamiltonengineering.com

Boilers; water heaters; water softeners; water storage tanks; washer sanitizing systems

Hamilton Mfg. Corp. 1026 Hamilton Dr. Holland, OH 43528 Toll Free: 888-723-4858 Website: www.hamiltonmfg.com E-mail: sales@hamiltonmfg.com

Bill changers; bill acceptors

HHC Electronics Service

Roger Sek 14844 Las Tunas Dr. Hacienda Heights, CA 91745 Toll Free: 800-820-9888 E-mail: hhcservice@yahoo.com

Washer/dryer card reader repairs

High Mark Manufacturing

Pete Valconesi P.O. Box 212 Johnstown, CO 80534 Phone: 970-587-9044 Website: www.highmarkmanufacturing.com E-mail: pete@highmarkmanufacturing.com

Bulkheads/partitions; drain troughs; folding tables; lint filters; machinery

bases; other furniture; seating

HK Laundry Equipment

530 Main St. Armonk, NY 10504

Toll Free: 800-229-4572 Website: www.hklaundry.com Distributor

Hoffman Mint

1400 N.W. 65th Pl.

Fort Lauderdale, FL 33309

Toll Free: 800-227-5813 or 800-441-0292

Website: www.hoffmanmint.com E-mail: sales@hoffmanmint.com

Tokens

Huebsch

Shepard St., P.O. Box 990

Ripon, WI 54971

Toll Free: 800-553-5120 Website: www.huebsch.com E-mail: huebsch@alliancels.com

Dryers of various capacities; financial services; front loaders of various capacities; top loaders

Website: www.idxinc.com E-mail: sales@idxinc.com Cards/card systems; automatic/timed door locks

Imonex Services

Butch Bruner

7274 Imonex Ln. (P.O. Box 390) Sealy, TX 77474

Phone: 979-885-3200 Toll Free: 800-446-2719 Website: www.imonex.com E-mail: sales@imonex.com Tokens; coin/slug rejectors; coin accumulators

IPSO Sales

II

I.C.E.

68 Rt. 125

Kingston, NH 03848

Phone: 603-347-3005 Website: www.icesigns.com E-mail: sales@icesigns.com

Signage

IDX

Mike Oliver

400 W. Cedar St.

El Dorado, AR 71730

Phone: 870-862-2051 Toll Free: 800-643-1109

Shepard St., P.O. Box 990

Ripon, WI 54971

Toll Free: 800-872-4776 Website: www.ipso.com E-mail: ipso.sales@alliancels.com Dryers, single load and stacked, of various capacities; financial services; front loaders of various capacities; top loaders

Irving Weber Associates

761 Koehler Ave. Ronkonkoma, NY 11779

Toll Free: 800-243-1811, ext. 8207 Website: www.iwains.com E-mail: coin-op@iwains.com Insurance

JJ

Jecon Inc.

110-64 Queens Blvd., Ste. 272

Forest Hills, NY 11375 Phone: 888-532-6677 Website: www.jeconinc.com

E-mail: jeconinc@gmail.com Equipment repairs/rebuilds

KK

Kiddie Rides USA

Damon Carson Denver, CO Phone: 303-399-7191 Website: www.kiddieridesusa.com E-mail: sales@kiddieridesusa.com Coin-op children’s rides; vending machines

Klopp Coin Counters

Dan Nelson

251 Dunbar Ave. (P.O. Box 985) Oldsmar, FL 34677

Toll Free: 800-356-9080

Website: www.kloppcoin.com E-mail: dnelson@kloppcoin.com

Coin/currency scales; coin wrappers; currency counters and sorters; money bags

LL

Larry Larsen Insurance Agent at Laundromat123.com

Larry Larsen

1263 N. Tustin Ave. Anaheim, CA 92807 Phone: 714-630-9274

Website: www.laundromat123.com E-mail: laundromat123@aol.com

Insurance services, consulting, and equipment sales

Laundromedia

David Kessler

1624 Federal Ave., #11 Los Angeles, CA 90025 Phone: 310-268-9110 Website: www.laundromedia.com E-mail: david@laundromedia.com

BUYER’S GUIDE 2014

MANUFACTURERS & SUPPLIERS

Extra profit centers: pays laundries to host advertising

Laundry Concepts

302 S. Stewart Ave. Addison, IL 60101

Toll Free: 800-845-3903 Websites: www.laundryconcepts.com, www.lcparts.com Distributor

Laundry Motors 4518 Fountain Ave. Los Angeles, CA 90029 Phone: 323-666-6972 Toll Free: 800-795-0698 Website: www.laundrymotors.com E-mail: izzy@laundrymotors.com

Motors for washers, dryers and circulating pumps

LaundryPartsMarket.com 301 Sykes Rd. Fall River, MA 02720 Phone: 888-217-2717 Website: www.laundrypartsmarket.com E-mail: parts@laundrypartsmarket.com Parts

LG 1000 Sylvan Ave. Englewood Cliffs, NJ 07632

Toll Free: 855-543-9274 Website: www.lgcommerciallaundry.com

Washers and dryers

Lint-All Tate Richardson 501 Foote St. (P.O. Box 723) Crown Point, IN 46307 Phone: 219-663-7693 Toll Free: 800-568-5468 Website: www.lintbags.com E-mail: info@lintbags.com

Lint filters

Lint Busters Dryer Vent Cleaning

Robert Kates 1004 E. North St. Tampa, Fla. 33604 Phone: 813-425-4823 Website: www.lintbustersfla.com E-mail: lintbustersfla@gmail.com

Dryer vent cleaning

Lock America International 9168 Stellar Ct. Corona, CA 92883

Phone: 951-277-5180

Toll Free: 800-422-2866 Website: www.laigroup.com E-mail: sales@laigroup.com Money boxes; currency counters/

sorters; coin counting and sorting machines; security locks

Ludell Mfg. Co.

Don Betts or Greg Thorn 5200 W. State St. Milwaukee, WI 53208

Phone: 414-476-9934 Toll Free: 800-558-0800 Website: www.ludellmanufacturing.com E-mail: sales@ludellmfg.com

Boilers; heat exchangers; heat reclaimers; water heaters; water storage tanks

Lynde-Ordway Co.

Tom Ordway 3308 W. Warner Ave. Santa Ana, CA 92704 Phone: 714-957-1311 Toll Free: 800-762-7057 Website: www.lynde-ordway.com E-mail: sales@lynde-ordway.com

Changer stands; changer accessories; token changers; bill acceptors; coin/ currency scales; coin trays; coin wrappers; currency counters/sorters; money bags; other money-handling items

MM

Machinery Mountings 11 Constance Ct. Hauppauge, NY 11788

Phone: 631-851-0480

Machinery bases; machinery mounting equipment

Mayfield Group Advertising Bureau 27100 Richmond Rd., Unit 11 Solon, OH 44139

Phone: 440-248-3696

Toll Free: 800-382-7704 Website: www.mayfieldgroup.com E-mail: info@mayfieldgroup.com Advertising/marketing services

Maytag Commercial Laundry (Whirlpool Corp.)

Dick Ruel

43 Sullivan Farm Dr. Rochester, NH 03868

Phone: 603-330-0923

Toll Free: 800-662-3587 Website: www.maytagcommercial laundry.com E-mail: dick_ruel@whirlpool.com Dryers of various capacities; front loaders of various capacities; top loaders

MC Squared Energy Services

Two North Riverside Plaza, Ste. 1350 Chicago, IL 60606

Toll Free: 877-622-7697 Website: www.mc2energyservices.com E-mail: info@mc2energyservices.com

Utility services

MEI

3222 Phoenixville Pike, Ste. 200 Malvern, PA 19355

Toll Free: 800-345-8215 Website: www.meigroup.com Cards/card systems; bill acceptors

Metro Laundry Tech Corp. 253 E. 204th St. Bronx, NY 10458 Phone: 718-742-4137 Website: www.metrolc.com E-mail: metrolc@hotmail.com Computer hardware (computer boards); machine repairs

Metromedia Energy 6 Industrial Way West Eatontown, NJ 07724 Phone: 800-828-9427 Website: www.metromediaenergy.com E-mail: info@mmenergy.com

Utility services

Milnor Laundry Systems P.O. Box 400 Kenner, LA 70063 Toll Free: 504-467-9591 Websites: www.milnor.com, www.milnorcoin.com E-mail: milnorinfo@milnor.com Dryers of various capacities; front loaders of various capacities

Mitech Integrated Systems — Laundroworks Card Systems

Oleg Stepanov 166 Woodstream Blvd. Woodbridge, ON L4L 7Y2

Toll Free: 416-605-4995 Website: www.laundroworks.com E-mail: ostepanov@mitechisys.com Cards/card systems

Monarch Coin & Security

Danielle Hall

1512 Russell St., Bldg. A Covington, KY 41011

Toll Free: 800-462-9460 Website: www.monarchcoin.com E-mail: sales@monarchcoin.com Tokens; changer stands; changer accessories; token changers; coin chutes/conversion kits; coin meter conversion kits; money boxes; currency counters/sorters; bathroom locks; security locks; other vended goods

MoneyTree ATM P.O. Box 4247

Fort Walton Beach, FL 32549

Toll Free: 800-566-0286 Website: www.moneytreeatm.com E-mail: sales@moneytreeatm.com ATM machines

Moon Products

Richard Moon

3111 E. Celeste Way Salt Lake City, UT 84109

Toll Free: 800-486-1794 Website: www.datec-coin.com E-mail: rmoon@datec-coin.com Coin wrappers; coin counters

Mountain Electronics

2880 White Oak Rd. Burnsville, NC 28714

Phone: 828-675-9200

Toll Free: 800-370-6053 Website: www.mountain-electronics.com Computer board repairs

NN

N Supply

2201 Long Beach Ave. Los Angeles, CA 90058

Phone: 213-788-9848 Website: www.e-nsupply.com E-mail: sales@e-nsupply.com Carts

National Combustion Co. (NATCO)

Daniel Orr 104-11 180 St. Jamaica, NY 11433

Toll Free: 888-OKNATCO Website: www.nationalcombustion.com E-mail: sales@nationalcombustion.com

Heat exchangers; heat reclaimers; solar equipment; boilers; water heaters; water storage tanks

New Spin Laundry Products & Services

753 W. Waterloo Rd. Akron, OH 44314

Toll Free: 800-591-7312 Website: www.newspinlaundry.com E-mail: info@newspinlaundry.com Advertising/marketing services; folding tables; signage

New York Laundry Equipment Corp.

5000 Long Beach Rd. Island Park, NY 11558

Phone: 516-432-3834 Website: www.nylaundry.com E-mail: nyleqpt@aol.com Distributor

NIE Insurance

Anne Cobb

6030 Bancroft Ave.

St. Louis, MO 63109

Phone: 314-832-1118

Toll Free: 800-325-9522 Website: www.nie.biz E-mail: cobb@nie.biz Insurance

OO

OK Manufacturing 2340 S. 900 West Salt Lake City, UT 84119

Phone: 801-974-9116

Toll Free: 800-748-5480 Website: www.okmfg.net E-mail: okmfgsales@gmail.com

Vending machines (gumball/balloons/ stickers/etc.); other vending machines)

O’Brien Insurance Agency

John C. O’Brien 3156 New Holland St. Hudsonville, MI 49426 Phone: 616-669-2670

Website: www.obrienins.com E-mail: john@obrienins.com Insurance PP

R.J. Papalini Custom Cabinets

Richard Pennington 13238 Weidner St. Pacoima, CA 91331

Phone: 818-896-7792

Toll Free: 800-896-4449 Website: www.rjpapalini.com E-mail: rjpapalini@cox.net Folding tables; garment racks

PartsKing.com Nashville, TN 37209 Toll Free: 800-462-4814

Website: www.partsking.com E-mail: king@partsking.com Distributor

Professional Laundry Systems

100D Jefryn Blvd.

Deer Park, NY 11729

Phone: 631-242-0020

Website: www.plslaundry.com E-mail: propaulie@yahoo.com Distributor

Pyramid Technologies

Ted Furkin 1718 N. Quail Mesa, AZ 85205

Phone: 480-507-0088

Website: www.pyramidacceptors.com E-mail: sales@pyramidacceptors.com Bill acceptors

RR

R&B Wire Products Frank Rowe

BOOT TOUGH TRUSTED QUALITY DEPENDABLE

BUYER’S GUIDE 2014

MANUFACTURERS & SUPPLIERS

2902 W. Garry

Santa Ana, CA 92704

Phone: 714-549-3355

Toll Free: 800-634-0555 Website: www.rbwire.com E-mail: frowe@rbwire.com

Carts; garment racks; laundry bags; laundry scales; signage

R&J Welding and Metal Fabrication

Jose Fregoso 2182 Maple Privado Ontario, CA 91761 Phone: 909-930-2900 Website: www.rjmetalfabrication.com E-mail: joe@rjmetalfabrication.com

Coin meter conversion kits; money boxes; automatic/timed door locks; security locks

Raypak 2151 Eastman Ave. Oxnard, CA 93030 Phone: 805-278-5300 Website: www.raypak.com Boilers; water heaters; water storage tanks

Reeco Timer Co. 2860 Kirby Circle N.E., Ste. 14 Palm Bay, FL 32905 Phone: 888-952-1889 Remanufactured timers

Rema Dri-Vac Corp. Jay Reed 45 Ruby St. Norwalk, CT 06850 Phone: 203-847-2464 Website: www.remadrivac.com E-mail: remadri@aol.com Water storage tanks; pumps

Rheem Tankless Water Heaters 101 Bell Rd. Montgomery, AL 36117 Phone: 334-260-1500 Toll Free: 866-720-2076 Website: www.rheemtankless.com

Water heaters

Rinnai America Corp. Nina Knight 103 International Dr. Peachtree City, GA 30269 Toll Free: 800-621-9419 Website: www.rinnai.us E-mail: nknight@rinnai.us

Water heaters

Rowe International Thomas Kozlik 4147 Eastern Ave. S.E.

Grand Rapids, MI 49508

Phone: 616-246-0483 Toll Free: 800-393-0201 Website: www.roweinternational.com

Bill changers

Royal Basket Trucks

Cindy Lapidakis

201 Badger Pkwy. Darien, WI 53114

Phone: 262-882-1227 Toll Free: 800-426-6447 Website: www.royal-basket.com E-mail: sales@royal-basket.com Carts

RPD Corp. 1790 Amity Rd. Conway, AR 72032 Phone: 501-327-9496 Website: www.rpdvending.com E-mail: rpdcorp@conwaycorp.net Vending machines

SS

Sacoa Playcard System 5300 Power Line Rd. Ft. Lauderdale, FL 33309 Phone: 214-256-3965 Website: www.sacoacard.com E-mail: sales@sacoa.com Cards/card systems; computer software; arcade/video games

Salsbury Industries - Lockers.com 1010 E. 62nd St. Los Angeles, CA 90001

Toll Free: 800-562-5377 Website: www.lockers.com E-mail: salsbury@lockers.com Garment racks; signage; storage cabinets and lockers

Scan Coin Inc.

Per Lundin 20145 Ashbrook Pl. Ste. 110 Ashburn, VA 20147-3375

Phone: 703-729-8600

Toll Free: 800-336-3311 Website: www.scancoin-usa.com E-mail: inquiry@scancoin-usa.com

Coin wrappers; currency counters/ sorters; money bags; other money-handling products

Seaga

Angela Olson

700 Seaga Dr. Freeport, IL 61032

Phone: 815-297-9500 Website: www.seagamfg.com E-mail: info@seagamfg.com

Bill changers; vending machines

Semacon Business Machines

6625 Top Gun St., Ste. 107 San Diego, CA 92121

Phone: 858-638-0100 Toll Free: 888-736-2266 Website: www.semacon.com E-mail: sales@semacon.com

Currency/coin counters and sorters; other money-handling equipment

Setomatic Systems

Michael Schantz 291 Adams Blvd. Farmingdale, NY 11735

Phone: 516-752-8008 Toll Free: 800-645-3441 Website: www.setomaticsystems.com E-mail: info@setomatic.com

Cards/card systems; coin/slug rejectors; coin accumulators; coin chutes/ conversion kits; coin meter conversion kits; computer software; currency counters and sorters

Solar Panels Plus 2133 Smith Ave. Chesapeake, VA 23320 Phone: 757-549-1494 Toll Free: 866-576-5277 Website: www.solarpanelsplus.com E-mail: info@solarpanelsplus.com Water heaters; solar equipment

Speed Queen Sales

Shepard St., P.O. Box 990 Ripon, WI 54971

Toll Free: 800-590-8872 Website: www.speedqueen.com E-mail: speedqueen@alliancels.com

Dryers: single load, 50 pounds and larger; dryers, stacked, 50 pounds and larger; financial services; stacked washer/dryer units; washers: front loaders, 75 pounds and larger; top loaders

Standard Change-Makers

Mike Coons

3130 N. Mitthoeffer Rd. Indianapolis, IN 46235

Phone: 317-899-6966

Toll Free: 800-968-6955 Website: www.standardchange.com E-mail: sales@standardchange.com

Bill acceptors; cards/card systems; changer stands; coin changers; other changers/accessories; ticket venders; token changers

Star Distributing Co.

D. Michael Davis

3729 Charlotte Ave. Nashville, TN 37209

Phone: 615-298-5547

Toll Free: 800-897-7570 Website: www.stardistributing.com Distributor

Stern Pinball

Shelley Sax

2020 Janice Ave. Melrose Park, IL 60160

Phone: 708-345-7700 Website: www.sternpinball.com E-mail: shelley.sax@sternpinball.com Coin-op pinball games

Sun Ergoline (Div. of JK Products)

1 Walter Kratz Dr. Jonesboro, AR 72401

Toll Free: 888-771-0996 Website: www.sunergoline.com Tanning systems

TT

TCF Equipment Finance

11100 Wayzata Blvd., Ste. 801 Minnetonka, MN 55305

Toll Free: 800-442-7811 Website: www.tcfef.com E-mail: sales@tcfef.com Financial services

TLS Agencies

Claude Faucher 9610-H Ignace St. Brossard, QC J4Y 2R4

Toll Free: 877-458-0080 Website: www.tlsinc.ca E-mail: info@tlsinc.ca

Bill acceptors; coin wrappers; money bags; money boxes; other moneyhandling equipment; security locks

Website: www.coincounters.com Coin wrappers; currency counters and sorters; and other money-handling equipment

U.S. Gas & Electric

3700 Lakeside Dr., 6th Flr. Miramar, FL 33027

Toll Free: 888-947-7880 Website: www.usgande.com E-mail: customerservice@usgande.com Utility provider serving CT, DC, IL, IN, KY, MD, MA, MI, NJ, NY, OH and PA

USA Technologies

100 Deerfield Ln., Ste. 140 Malvern, PA 19355 Phone: 610-989-0340

Super Computer Boards

Jim Stavros

5484 McFadden Ave. Huntington Beach, CA 92649

Toll Free: 877-870-5553 E-mail: stavros56@aol.com

Computer hardware (computer boards); machine repairs

Super Laundry Group

234 Crossways Park Dr. Woodbury, NY 11797-2015

Phone: 516-678-4404

Toll Free: 888-678-9274 Website: www.superlaundry.com

Distributor

Synetek Controls

8133 2nd St. Wellington, CO 80549

Phone: 970-568-7880 Website: www.synetek.us E-mail: sales@synetek.us

Dryer ignition controls

www.americancoinop.com

THE SNOOT OF LAUNDRY.

The performance of a sneaker. The durability of a work boot. Add them up with the unmatched store management of Galaxy™ Controls and the strength of a product so dependable that it’s backed by a 10-year warranty, and Huebsch® innovation delivers efficiency that runs circles around the competition. Learn more about Huebsch and an incredibly low 5.50% variable interest rate at Huebsch.com/Snoot. american coin op / may 2013 live 7.625x2.5 trim 8.125x2.5 bleed 8.375x2.5 (3 of 3)

TokensDirect

Kevin Troklus 2851 Massachusetts Ave. Cincinnati, OH 45225

Toll Free: 800-514-6312 Website: www.tokensdirect.com E-mail: ask@tokensdirect.com Tokens

True Solid

Patrick DuCharm 1140 S. 7th DeKalb, IL 60115

Toll Free: 800-318-5922 Website: www.truesolid.com E-mail: info@truesolid.com

Folding tables; other furniture; seating

UU

Universal Machine Co. J.D. Walker 1616 Falcon Dr. DeSoto, TX 75115-2418 Phone: 972-224-3501

Toll Free: 800-633-0340 Website: www.usatech.com E-mail: customersupport@usatech.com Cards/card systems

VV

Van Brook of Lexington

Dottie Hopkins 1450 N. Broadway Lexington, KY 40505

Toll Free: 800-553-3134 Website: www.vanbrooktokens.com E-mail: sales@vanbrooktokens.com Tokens

Vending Connection

Linda Marselli 908 S.E. Hocker Cir. Lee’s Summit, MO 64081 Toll Free: 800-956-8363 Website: www.vendingconnection.com E-mail: vendnews@gmail.com Vending machines

BUYER’S GUIDE 2014

MANUFACTURERS & SUPPLIERS

Vend-Rite Mfg. Co.

Vince Hansen

6029 W. 31st St. Cicero, IL 60804

Phone: 708-652-9700 Toll Free: 800-777-1802

Website: www.vendrite.com E-mail: vince@vendrite.com

Signage; vended goods (bleach/bleach substitute, detergents/chemicals, laundry bags and other vended goods); vending machines (candy/snacks/drinks, deter-

WW

gents/chemicals, hanger, laundry bag and other vending machines); drop-off laundry systems (starter kit, aprons, etc.)

Wascomat (Distributed by Laundrylux) 461 Doughty Blvd. Inwood, NY 11096 Toll Free: 800-645-2204 Website: www.laundrylux.com E-mail: info@laundrylux.com

Dryers of various capacities; financial services; signage; stacked washer/dryer units; front loaders of various capacities

WashCard Systems

Craig Kjorlien 2005 Gateway Cir. Centerville, MN 55038

Phone: 651-439-5740 Toll Free: 888-439-5740 Website: www.washcard.com E-mail: info@washcard.com Cards/card systems; computer software

Wells Fargo Insurance Services USA

Jodie Millino 10940 White Rock Road, 2nd Floor Rancho Cordova, CA 95670

Toll Free: 800-829-1330, ext. 8132 Website: www.laundryinsurance.com E-mail: jodie.millino@wellsfargo.com Insurance

Western State Design

2331 Tripaldi Way Hayward, CA 94545

Phone: 510-786-9271

Toll Free: 800-633-7153 Website: www.westernstatedesign.com E-mail: info@westernstatedesign.com Distributor

Whirlpool Commercial Laundry (Whirlpool Corp.)

Dick Ruel

43 Sullivan Farm Dr. Rochester, NH 03868

Phone: 603-330-0923 Toll Free: 800-662-3587 Website: www.whirlpoolcommercial laundry.com E-mail: dick_ruel@whirlpool.com

Dryers of various capacities; front loaders of various capacities; top loaders

YY

Yankee Equipment Systems

15 Glass Ln. (P.O. Box 630) Barrington, NH 03825

Toll Free: 800-239-9265 Website: www.yankeeequipment.com E-mail: jjones@yankeeequipment.com Distributor

www.americancoinop.com

Dollar coins make sense.

“We have successfully converted over 400 dollar/ dollar token/quarter drops with Imonex® and we’ve experienced excellent results. We’re halfway through our conversion process and our coin jams have decreased dramatically. We spend less time servicing our machines so we can focus on serving our customers. We definitely recommend Imonex® to our friends in the laundry business.”

Gary D. Gray, CEO Fun Wash, Inc.

Imonex® is proud to serve the hard-working entrepreneurs in the Coin-Op Laundry industry. We are dedicated to helping this important community improve customer experiences, enhance ROI and increase uptime through our steadfast commitment to enhanced product development and friendly customer support.

Enhanced reliability and performance through advanced engineering.

The Imonex® Difference

• Patented Superior Coin Acceptance

• Multi-Coin in Single Drop

• Flexibility to Convert to Dollar/Quarter

• Converts Smart Card System Back to Coin

• Compatibility with Most Major Coin-Op Manufacturers

• Serving Both Domestic and International Markets

• Proudly Made in the U.S.A.

Our vertical geometric technology greatly reduces jams, increasing potential revenue. With our flexible options for multi-coin dollar, quarter and tokens, we allow customers the convenient payment options they expect. Plus, the higher denomination availability allows owners to reduce the frequency of coin box service visits.

Imonex Services Inc.

800.446.2719 979.885.3200 International 011.979.885.3200 www.imonex.com

an outsider’s view

employee development takes time, is worth it

You hire a new staffer and put her through your training program. The new member of your staff is OK, yes, but she’s slow, and she gets ruffled easily. And she comes in 10 or 15 minutes late at least twice a week. Should you fire her? You could. Then you go through the same process all over again. Maybe a better option would be to see if you can correct her bad habits. Work with her, mold her behavior, correct her errors, and maybe she’ll become an excellent worker. In corporate speak, this is called “employee development.” Unfortunately, most laundry owners accept what they get after a brief training period.

Of course, employee development takes work. Every day, offer feedback, make comments, give instruction. Do role-playing exercises. Observe progress. Keep a notebook of comments to ascertain what kind of advancement you are making.

Let’s take a look at a few specific problems, and I’ll suggest how you might handle them.

LATECOMER

The staffer comes in 10-15 minutes late twice a week. The first thing you must do is impart the importance of being at work on time. It could be opening up, relieving a staffer, taking over a new shift, or pushing out the work in a timely fashion (and that means getting there on time). Nothing works like a visual explanation.

Portray a customer coming to the store at exactly 8 a.m. and finding the shop closed. Pitch a fit in front of the store. Stomp around. Swear. Show the anger and frustration. Then have the staffer open the front door. Walk in, sour-faced, as if one false word from the attendant will make you explode. Point out that this is the normal reaction of half the paying customers, and rightfully so, because they get up early and they expect the shop to come through with its half of the bargain.

Alternately, pretend that you’re a worker who had to stay late because the next staffer walked in 10 minutes late. Yell at the staffer, reject excuses, kick cans around. Indicate that you had somewhere to go tonight and will now be a half-hour late.

By witnessing these dramatic examples, the staffer will get the idea that she can’t be late.

In addition, provide helping aids. Offer to phone the employee for the first two months of her trial period, or to buy her a good alarm clock. Or give the worker preferential shift treatment and see how she does, or suggest she advance all her clocks by a half-hour. One of these devices will cure the problem, if the individual wants to overcome her weakness. Point out that lateness is a curable bad habit, and with some effort and focus, it will be a thing of the past.

MAKE NO MISTAKE

What about a staffer who makes a lot of mistakes counting poundage and making change? Maybe he’s dyslexic, but is loathe to admit it. For starters, confront the staffer with customer complaints that point to him. Point out that such errors are symptomatic of a loose, inefficient company and send a bad message to your customers. State that customers will be less kind to machinery, personnel and rules when they think that the company is not in control. Establish that you insist on running a tight operation and he will have to improve to continue being your employee.

Then give him tools to improve. Teach him to count money like bank clerks do: they add two or three piles, then compute the sum of the piles, then double-check by adding each bill. If he is dyslexic, provide clues as to how he can distinguish ones from fives from tens from twenties. Look for the curling bottom of the $5 bill. Recognize the picture of Andrew Jackson on the $20, looking like an older Fonz.

Review with him the counting of poundage. Perhaps apply a color-coded marker on the most common amounts—10, 15 and 20 pounds—to help his counting. Role-play so that you are sure he understands what you

Howard Scott

... errors are symptomatic of a loose, inefficient company and send a bad message to your customers.

an outsider’s view

are saying. After a while, he will improve his counting and numerical skills. It’s simply a matter of determination and practice.

SLOWPOKE

What if the staffer is excessively slow? First, convince the worker why being speedy is important. Point out that a brisk, energetic attendant gives the customer confidence that the operation is competent. Then show how to do tasks more speedily.

Try some role-playing again, with you portraying a customer annoyed that the machine is malfunctioning. Call the attendant over. On the phone, she holds up her finger, indicating that you should wait a minute. Get increasingly irritated. When she finally arrives, yell at her. State that a customer in trouble is more important than taking a personal phone call. If the staffer puts up a fight, shout her down. Don’t let up. Show her your anger. Be angry that the staffer can’t fix the machine quickly. Point out that customers generally allow more time to workers who hustle than those who move slowly.

Give wash/dry/fold examples—fast and slow. Explain that processing wash/dry/fold poundage speedily can make a difference

between making a profit and incurring a loss. Provide hints to hasten processing—folding shirts by holding them up between chin and chest and using both hands to fold; timing drying so that loads come out in a sequenced time frame; matching socks by combining obvious matches and spreading out remainders—all the skills you’ve acquired in a lifetime in the laundry business.

Of course, this isn’t a one-time lesson. Development is ongoing. Periodically watch the staffer to make sure he or she is doing it the right way. Give more pointers. Offer constructive criticism. At the same time, pay a compliment when a task is performed well.

The principle that an individual can be coached into becoming a better worker is true for maybe two-thirds of all individuals. If you determine that an individual is part of the 33% minority, and you are having no luck with development, then a quick dismissal is your only answer.

Follow these suggestions and soon you’ll be developing your employees into productive, business-building workers. n

Howard Scott is a long-time business writer, small-business consultant, and author of four books.

don’t miss these upComing events

march

15-16 Yankee Equipment Systems

Open House Waltham, Mass. Info: 800-239-9265

april

5 PWS Inc. Open House Redwood City, Calif. Info: 800-800-4797

9 HK Laundry Equipment

Sales Extravaganza Dansbury, Ct. Info: 800-229-4572

10 Minnesota Chemical Co. Coin Seminar/Service School Menomenee Falls, Wis. Info: 800-328-5689

12 PWS Inc. Open House Los Angeles, Calif. Info: 800-800-4797

17 Minnesota Chemical Co. Coin Seminar/Service School St. Paul, Minn. Info: 800-328-5689 may

1 Minnesota Chemical Co. Coin Seminar/Service School Minot, N.D. Info: 800-328-5689

Visit www.AmericanCoinOp.com

Protecting Customer Data

Don’t get penalized for credit card security breaches

By Phillip M. Perry

Credit cards: What would today’s retailer do without them? If you’re like most merchants, you’ve found that the ubiquitous plastic card has become the default transaction tool for purchases large and small.

There’s hidden danger, though, in being too cavalier about just how your business handles card transactions. The recent data breach at Target—affecting some 70 million to 110 million people—drives home the need for every retailer to be vigilant in protecting customer data.

You can be hit with costly fines and penalties if you ignore increasingly tight regulations governing the protection of credit card data—especially if your violation leads to an actual release of customer information into criminal hands.

“Merchants who store, process or transmit credit card data need to understand they have a responsibility to protect that data,” says Mark Burnette, a partner with LBMC Security & Risk Services, a Nashville-based consulting firm.

COSTLY FINES

So who makes the rules when it comes to protecting customer data? The big boss here is the Payment Card Industry (PCI) Security Standards Council, Wakefield, Mass. This assemblage of credit card associations has been steadily tightening the reins on runaway data by releasing regulations in the form of official standards. The latest iteration, dubbed PCI Data Security Standard (PCI DSS), further strengthens the procedures that must be instituted by merchants by the

end of 2014. (For details, see the sidebar on page 42.)

Fail to follow the PCI compliance rules and you may well be targeted for damages by your “acquirer”—the bank which provided you with your merchant account. Read your contract closely and you’ll find that the bank has the power of the purse: “If the acquirer finds that you have been consistently noncompliant, fines can be assessed,” says Burnette. “And an actual breach of data can lead to even higher penalties.”

The extent of monetary damages depends on the size of the merchant, the size of the

breach and the number of cards involved. Penalties have ranged from $10,000 into the six figures and more.

Not to be underestimated, either, is the costly hit a publicized breach can have on a merchant’s reputation. Many consumers will be reluctant to visit an establishment where a breach has occurred.

But perhaps the greatest motivation for towing the line is the threat of losing the merchant account itself. “The card association may take away your ability to accept credit cards at all,” says Burnette. “That can be extremely costly to any merchant.”

Photo: © iStockphoto/ Talaj

rule that says, ‘If

– Mark Burnette, partner, LBMC Security & Risk Services

PROTECT YOURSELF

While failure to follow mandated dataprotection guidelines is foolish, the good news in all this is that you can take positive steps to minimize risk.

Start by drawing up a statement of standard operating procedures (SOP) for everyone in your organization.

“Make sure you have a clear written policy about how to handle credit cards,” says Burnette. “And make sure your employees have been educated on the policy. Bring up the topic regularly in your staff meetings.”

Your SOP must address the critical need of keeping sensitive customer numbers under wraps. “Where the merchant is most vulnerable is in the accidental mishandling of card information,” says Burnette. “Suppose, for example, an employee takes an order over the phone, jots down the card number on a piece of paper, and then later drops the paper into the trash instead of a shredder. That violates the PCI and is bad business practice.”

Another good rule is to keep the credit card in the hands of the customer as long as possible. “Employees should quickly process the card and return it,” says Burnette. “This will keep the card from being accidentally grabbed (or from having its number written down) by someone else.”

The right hardware can be as important as the right procedures. Have you been using the same POS equipment for many years? It may be time to replace it. “Some retailers still have legacy equipment that they don’t even realize is capturing cardholder information that can be compromised,” says Paul Rianda, an attorney in Irvine, Calif. “In contrast, if merchants use newer equipment, and use it correctly, there should be no way to lose cardholder information.”

Computer systems face special challenges: “You need to establish rules about passwords and about access to the computer system,” says Burnette.

“Each employee should have a unique security code which they are forbidden to share with other employees or even with managers. The passwords should allow access only to those sections of the database required to do an individual’s job.”

You should use only hardware and software that has been approved by the PCI Security Standards Council (approved vendor lists are available at www.pcisecurity standards.org). Make sure you are using a firewall, and that your wireless router is password-protected and uses encryption. And change the default hardware passwords to complex ones.

THIRD PARTY

As the world of electronic commerce has become more complicated, regulations become more demanding. “There are over 255 individual requirements for PCI compliance,” says Burnette. “All of them have to be met. There is no wiggle room.”

Little wonder that merchants are sidestepping the requisite procedures by farming everything out to a third-party organization

■ Get More Help

such as an ISO. “Offloading responsibility to a third party is a good solution,” says Don Hartley, a consultant with Savannah, Georgia-based Tata Consultancy Services.

Don’t get trapped, though, by a false sense of security. You can outsource the operational duties for carrying out PCI compliance, but you cannot outsource your responsibility for protecting customer information. If something goes wrong, you will be assumed guilty.

To protect yourself from fines and penalties, make sure your contract specifies the third party’s responsibilities for setting up and maintaining computer systems that comply with PCI standards. You should also ask the third party to provide an annual “PCI report on Compliance” signed off by a qualified security assessor (QSA). This should be done once a year. Both these steps will help protect you if the third party violates regulations.

NEED TO KNOW

Many of the protective steps suggested here derive from a broader maxim near and dear to the hearts of security people everywhere: Retain only the information you need.

Retailers who fail to protect their customers’ credit card data are playing with fire. “If you make a mistake, you may incur penalties of hundreds of thousands of dollars—or even millions depending on how many cards were compromised,” says Paul Rianda, an attorney in Irvine, Calif.

The primary article presents some common operational guidelines to protect yourself from loss. Additionally, seek the guidance of your attorney, your bank and your security adviser.

You can find more information about PCI (Payment Card Industry) compliance from the website of the PCI Security Standards Council, at www.pcisecurity standards.org. Click the “For Merchants” button and read the helpful articles, including those prepared specifically for small businesses. Click on the “Information Supplements” link to access the latest iteration of the PCI Data Security Standards, PCI DSS v3.0.

“Follow the rule that says, ‘If you do not need customer information, you should not keep it,’” says Burnette.

Education is the first step to safety. Many smaller merchants are not aware of the duty to protect customer data, nor of the continually morphing rules.

Ignorance of the law, as always, is no excuse. Taking the basic steps in this article will reduce your risk considerably.

Says Burnette: “Make sure you have a written policy in place, train your employees properly, and make sure your computer system is PCIcompliant.” ■

Phillip M. Perry is a freelance writer based in New York City.

Follow the

you do not need customer information, you should not keep it.’

REBUILT MACHINES

WASCO 185’s 220/1 & 220/3 $3,500

WASCO 184’s 220/1 & 220/3 $2,700

WASCO 125’s 220/1 & 220/3 $2,400

WASCO 124’s 220/1 & 220/3 $1,850

WASCO 74’s 110 v & 220/3 $ 975

WASCO 75’s 110 v & 220/3 $1,200

WASCO 620’s 110V $1,600

PARTS

Our Parts Department has thousands of products on over an acre lot.

If we don’t have what you want, ask us, and we’ll find it for you.

FACILITY DESIGN

From initial site inspections and recommendations to equipment purchase and installation, we are here to help with every aspect of your project.

We can help you with specifications, dimensions, illustrations of commercial and on-premise laundry equipment.

FINANCING

We are able to offer competitive rates and low, affordable monthly payments for financing coin laundry and laundromat facilities.

We have a coin laundry financing solution to meet the needs of new store owners, and veterans alike.

ACRES OF HARD TO FIND USED WASHER & DRYER PARTS WASHER & DRYER FRONT & SIDE PANELS ALL MAKES AND MODELS STARTING @ $50

WASHER DOOR $35 & UP COMPLETE DRYER DOOR $35 & UP COMPLETE ANY WASHER TUB 18#, 35#, 50#, WITH NEW BEARINGS $175 & UP WITH EXCHANGE ALL DRYER BASKETS $75 & UP ESD CARD READERS $150 EA

EMERALD SERIES COMPUTER BOARDS $575 EA

LET US REFURBISH YOUR PANELS ~ FRESHLY PAINTED PANELS IN EITHER ALMOND OR WHITE ... $70 EA

CALL FOR SPECIAL NEEDS

Top Five news sTories

• CLA Sets Stage for Second Excellence in Laundry Conference

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• Alliance Laundry Systems’ McDonald Assumes Newly Created Role

• Electrolux to Spend $85 Million on North American HQ Expansion

• CSC ServiceWorks Completes Acquisition...

ColumnisTs/FeaTures

• Insurance Basics: Are You Properly Covered?

• Making New Year’s Resolutions for Your Laundromat

• Eight Easy Ways to Simplify Your Life, Boost Income

• StatShot: West Posts Best December, Fourth-Quarter Coin Sales... (WE)

our sisTer websiTes

From AmericanLaundryNews.com:

• Plant Design: Getting Back to Basics

• 2014 Panel of Experts Ready to Tackle Key Industry Issues

From AmericanDrycleaner.com:

• StatShot: December Difficult for All Regions; Fourth-Quarter Sales Tepid (WE)

• Plant Design Awards—Outstanding Renovation: Fashion Cleaners

Standard_half_horz 2/14/12 4:51 PM Page 1

advertisers’ index

Advertiser Page Advertiser Page

AC Power

Borden Textiles 47

Card Concepts 21

Coin-O-Matic

Continental Girbau IBC

D&M Equipment Co. 23

Dexter Laundry

ESD Inc. 24, 25, BC

FrontecStore.com

Gold Coin Laundry Equipment

19

Great Lakes Commercial Sales 46

Hamilton Engineering

HHC Electronic Service 47

HK Laundry Equipment 35

Huebsch

FC, 27, 29, 31

Imonex Services 33

Laundry Concepts

LG 3

Maytag Commercial Laundry 7

Monarch Coin & Security

Mountain Electronics 44, 46 n Supply

New York Laundry Equipment

NIE Insurance 13

R&B Wire Products

Royal Basket Trucks ........................................................ 44

Setomatic Systems IFC

Speed Queen ............................................................ 8, 9, 11

Super Computer Boards 46

Super Laundry 37

Vend-Rite .......................................................................... 5

Wells Fargo Insurance Services 18

Business oppoRtunities

VENDING MACHINE SALES—Nationwide. In business since 1960. Machines, coin changers, soap venders bulk. Place machines near your business & grow. 100% Financing. Call the rest, then call the best. Phone or Fax 800-211-1066, 800-917-VEND. www.vendingpriceline.com

Complete package for 1800 sq ft of not so used, Wascomat stainless washers and ADC dryers in Charlotte, NC for less than half of half price of new equipment. $49K. Call Charles 704-904-1464.

USED LAUNDRY EQUIPMENT FOR SALE 20 top loaders, 25 Maytag front loaders, 15 50lb Wascomat, 10 30lb Wascomatic, 15 18lb Wascomat, 5 50lb dryers, 7 35lb dryers, 36 double dryers, 2 boilers, 3 std coin changers, 30 laundry baskets, 1 32” flat screen TV, 2 vending machines, 3 roll tables, 4 folding tables, 3 sets of 4 chairs connected. Located in Detroit, Contact Bill Hall 313-590-0868.

DistRibutoR RAises MoRe tHAn $40,000 foR fAllen HeRoes funD Distributor Western State Design (WSD) recently completed a six-month fundraising campaign for the Intrepid Fallen Heroes Fund (IFHF), donating $40,700 to the organization, the company reports.

IFHF, which supports the men and women of the U.S. Armed Forces and their families, is building a series of nine treatment facilities at military installations around the country for wounded service personnel diagnosed with traumatic brain injury and posttraumatic stress as a result of their service, according to WSD.

sAMCo HiRes nolAn As Coo, ADDs Yongue to stAff Southern Automatic Machinery Co. (SAMCO) has hired Brett Nolan as its chief operating officer, the equipment distributor reports. He is responsible for day-to-day operations, with a focus on updating and modernizing systems and procedures.

Nolan previously worked for SAMCO as a service technician and sales representative. He returns after a year working as the regional manager for a small chain of Laundromats in Savannah, Ga.

SAMCO also added Nicole Yongue to its parts department staff. Yongue previously worked for SAMCO in the parts department, and has also spent the past year in Savannah working as one of Nolan’s store managers.

speeD Queen unveils new website witH investoR foCus Speed Queen has launched a new website for potential investors interested in the self-service laundry industry, www.investin laundromats.com, to showcase Laundromats as “an underrecognized, yet viable and smart business investment,” the company reports.

“The interactive website is designed to educate people looking for a good investment about the profitability potential of Laundromats compared to other investments, and the benefits of partnering with Speed Queen to open one,” the company says.

“WSD and Dexter Laundry are proud to join others in support of this independent not-for-profit organization dedicated to severely wounded veterans,” says Thomas Marks, executive vice president of WSD. “This year, WSD pledged a donation to IFHF from each Dexter coin-op washer and dryer sold from July until the end of the year 2013, and we’re honored to be able to deliver this check to them to help IFHF continue their service to our veterans.”

Dexter Laundry Vice President Craig Kirchner, whose company also participated in the fundraising campaign, echoed Marks’ sentiment, saying he is proud to support IFHF.

WSD set aside one dollar per pound of rated capacity for all Dexter Laundry coin-op washers and dryers sold during the campaign, then sold washers and dryers totaling more than 40,000 pounds of rated capacity to more than 100 coin-ops across seven states, according to the company.

“We chose to base our sales fundraiser on Dexter coin-op machines because they’re an employee-owned company and all of their machines are made right here in the United States. What better way to support our veterans,” says Marks. “We also have a proven track record in selling Dexter coin-op laundry equipment, so we knew we could maximize our fundraising goals by selling their equipment.”

“Our goal for the website is to provide individuals interested in opening a small business with all the information they need to make an informed decision,” says Dan Bowe, Speed Queen national sales manager. “With an average return on investment up to 35%, investing in Laundromats proves to be nearly recessionproof because the business is not strongly tied to the fluctuating economy—clean laundry is a necessity.”

In addition to showcasing multimedia case studies to help new investors better understand the benefits of opening a Laundromat, the site also highlights the benefits of choosing laundry over other potential investments, including franchises.

“With no franchise fee, minimal up-front costs and a notably high success rate, Laundromats outshine other opportunities,” the company says. “For example, Speed Queen estimates the start-up cost associated with a Laundromat to be around $300,000, where the cost associated with opening other franchises are shown to be over $1 million.”

The site also speaks directly to commercial real estate owners looking for new tenants.

“Laundromats provide real estate owners with a proven business that creates a destination for customers; offers a safe, clean family environment; is typically committed to long-term lease agreements; and offers great cross-marketing opportunities with neighboring stores,” Speed Queen says. n

Nolan

Thomas Marks (left), executive vice president of Western State Design, presents a check for $40,700 to Intrepid Fallen Heroes Fund (IFHF) President David Winters. The company pledged a donation to IFHF from each Dexter coin-op washer and dryer sold from July until the end of 2013. IFHF provides aid to wounded heroes of the U.S. Armed Forces.

Why did you choose an ESD system?

We obviously wanted a state-of-the-art card system that would give us a competitive advantage, but we also wanted a company that was as celebrated for their service and customer care as they are for their most successful products. ESD is the gold standard in the industry because of superior products, well-trained personnel, and outstanding customer service.

Brian Holland, Partner

In the purest sense of the word, we are “newbies” to the vended laundry arena - excited to be here, eager to play, hungry for knowledge, and humble enough to learn from anyone who is willing to offer guidance. At the same time we have seasoned experience and battle scars from both corporate- and small business experiences in unrelated industries. While the industries are completely unrelated, the foundational business principals that they taught - Customer Service, Finance, Marketing, Sales, People Management, HR, Operations - are all directly relevant. Maybe we’re newbies with a little seasoning.

The Laundry Café is located in a fantastic destination location, but it is in a an internet challenged area of the city. ESD exceeded all our expectations by creating a wireless network even though none of the major internet providers were available. ESD has an internal team of IT professionals who customized our system to meet our needs, from design to installation.

Is there anything that surprised you about the ESD system?

I was pleasantly surprised at the managerial utilities. The reports are thorough, comprehensive,and seamlessly integrated. I can produce performance reports that track nearly everything. These are great for tracking your business and making informed adjustments for improvement.

Contact your local ESD distributor or ESD sales representative for more information.

What is your experience in the laundry industry?

Brian Holland & Tyrone Akins of

The Laundry Café

What are the unknown challenges that you faced with your new store? How has ESD’s system helped you to overcome these challenges?