American Coin-Op - March 2015

*Sponsor will pay off the balance, up to $100,000 (as of 8/31/15), of the Speed Queen Financial Services loan for new Speed Queen Laundry equipment purchases made during the contest period. Subject to formal credit approval.

Contest is open to legal residents of the 50 United States and D.C., excluding Arizona, Maryland, and Tennessee, who are 21 years of age or older and own a commercial laundry facility. Contest is void outside of the 50 United States/D.C., in Arizona, Maryland, Tennessee, and where prohibited by law. Contest begins 3/01/15 and ends 6/15/15 (“Contest Period”). To enter, you must finance the purchase of at least $2,500 in new Speed Queen laundry equipment through Speed Queen Financial Services (“SQFS”) during the Contest Period, and the SQFS loan must be approved by SQFS by 8/31/15 (a “Qualified Purchase”). Once you have executed a Qualified Purchase, go to SpeedQueenCommercial.com/YourStory during the Contest Period and follow the on-screen directions to submit an essay of up to 500 words describing what you have done to increase your laundromat profitability. Entries must be received by 11:59:59 p.m. CT on 6/15/15. Limit one (1) Entry per person. (1) Grand Prize: The Sponsor will pay off the balance of the SQFS loan for new

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CLEAN SHOW DOCKET

‘ONE INDUSTRY. ONE STAGE’

It’s hard to believe, but the Clean Show is just one month away. Are you ready?

I recall my first Clean Show experience two years ago in New Orleans—aisle after aisle of countless booths featuring demos of shiny, new laundry equipment; the information-packed educational sessions; and the overall energy you feel getting lost amongst your peers on the sprawling exhibit floor can be quite daunting.

But, fret not. Whether you’re a seasoned Clean Show attendee, or a relative newbie, our March issue is packed to the brim with helpful information on this year’s show in Atlanta.

Our cover story on page 10 takes a closer look on what awaits attendees at the Georgia World Congress Center, the site of this year’s exhibition. Brush up on the history of the Clean Show and learn pertinent details to make sure you’re registered and ready for the show.

At the time this issue was sent to our printer, 387 companies from various segments of the textile care industry are slated to exhibit.

Our Clean Show exhibitors list (starting on page 14) can help you find your favored service provider or laundry equipment manufacturer, and, what’s more, our show floor map on pages 26-27 can help you locate exactly where they are in the Congress Center.

Perhaps you’re looking to start a wash-dry-fold service at your store. Or, maybe you’re in search of some new marketing tactics.

The Clean Show’s various educational sessions address these topics and more, and our article starting on page 38 can help you decide which sessions you might want to add to your agenda.

Before you set off for Atlanta, make sure to have this issue of American CoinOp on hand to help you navigate your way around the convention center.

And, if by chance you happen to misplace your copy during the show, don’t worry! Stop by Booth 2857 to say hello and let the American Coin-Op staff know how we’re doing.

See you at the Clean Show!

Carlo Calma Editor

EDITORIAl

Charles Thompson, Publisher

E-mail: cthompson@ATMags.com

Phone: 312-361-1680

Bruce Beggs, Editorial Director

E-mail: bbeggs@ATMags.com Phone: 312-361-1683

Carlo Calma, Editor

E-mail: ccalma@ATMags.com Phone: 815-768-7339

Roger Napiwocki, Production Manager

Nathan Frerichs, Digital Media Director E-mail: nfrerichs@ATMags.com Phone: 312-361-1681

ADvISORY bOARD

Kurt Archer Ann Hawkins

Wayne Lewis Kathryn Q. Rowen

ADvERTISING

Donald Feinstein, Natl. Sales Director

E-mail: dfeinstein@ATMags.com Phone: 312-361-1682

OffICE INfORMATION

Main: 312-361-1700 Fax: 312-361-1685

SUbSCRIpTIONS

630-739-0900 x100 www.AmericanCoinOp.com

American Coin-Op (ISSN 0092-2811) is published monthly. Subscription prices, payment in advance: U.S., 1 year $39.00; 2 years $73.00. Foreign, 1 year $89.00; 2 years $166.00. Single copies $7.00 for U.S., $14.00 for all other countries. Published by American Trade Magazines LLC, 566 West Lake Street, Suite 420, Chicago, IL 60661. Periodicals postage paid at Chicago, IL and at additional mailing offices.

POSTMASTER, Send changes of address and form 3579 to American Coin-Op, Subscription Dept., 440 Quadrangle Drive, Suite E, Bolingbrook, IL 60440. Volume 56, number 3. Editorial, executive and advertising offices are at 566 West Lake Street, Suite 420, Chicago, IL 60661. Charles Thompson, President and Publisher. American Coin-Op is distributed selectively to owners, operators and managers of chain and individually owned coin-operated laundry establishments in the United States. The publisher reserves the right to reject any advertising for any reason.

© Copyright AMERICAN TRADE MAGAZINES LLC, 2015. Printed in U.S.A. No part of this publication may be transmitted or reproduced in any form, electronic or mechanical, without written permission from the publisher or his representative. American Coin-Op does not endorse, recommend or guarantee any article, product, service or information found within. Opinions expressed are those of the writers and do not necessarily reflect the views of American Coin-Op or its staff. While precautions have been taken to ensure the accuracy of the magazine’s contents at time of publication, neither the editors, publishers nor its agents can accept responsibility for damages or injury which may arise therefrom.

Carlo Calma

EXHIBITS AMONG TOP REASONS TO ATTEND CLEAN

Close to one-third of coin laundry owners and operators surveyed in February’s American Coin-Op Your Views survey say they plan to attend this year’s Clean Show in Atlanta.

For 71.4% of respondents, attending the upcoming show is not on their agenda.

The majority (48.2%) of those who will not be attending say they “can’t spare the time.”

“I will be gone for spring break, so I’m not sure I can take another week off,” one operator says.

Roughly 26% say they “have other commitments,” while 11.1% say they “can’t afford the cost.”

Close to 15% provided “other” reasons as to why they will not be able to attend, with one respondent saying he/she is, “in the process of planning and building a new Laundromat.”

The show makes a return to its traditional four-day format from Clean 2013’s three-day schedule. Roughly 38% of respondents are “OK” with this format, while the majority (55.9%) are “indifferent” about it. A small percentage (5.8%) say they “don’t care” for the four-day format.

Whether attending or not, 32.4% say the biggest draw to attending the Clean Show is the various “exhibits of equipment and supplies.”

Equal shares of 5.9% say they enjoy the “educational sessions” or the “networking opportunities,” while close to 3% say the biggest draw is “touring the host city.”

For the majority of respondents (52.9%), the biggest draw is “all of the above.”

The Coin Laundry Association will host eight educational sessions during the show’s run.

The topic generating the most interest among survey respondents is All Things Google: Tips and Secrets to Your Best Marketing Resource

“Wish I could be there, but unfortunately I can’t,” says one respondent.

Another respondent says, “[I] always look forward to see what new products [and] new features [are] being introduced.”

American Coin-Op’s Your Views survey presents an unscientific snapshot of the trade audience’s viewpoints at a particular moment. Percentages may not add up to 100% due to rounding.

Subscribers to American Coin-Op e-mails are invited to participate anonymously in an industry survey each month. The entire trade audience is encouraged to participate, as a greater number of responses will help to better define owner/operator opinions and industry trends.

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‘One OneIndustry.Stage.’

After 28 years, Clean Show makes return to Atlanta

by Carlo Calma, Editor

Professionals from all facets of the textile care industry will convene once again April 16-19 for the biennial World Educational Congress for Laundering and Drycleaning—better known by most in the industry as the Clean Show.

“I’m anxious to see what this time slot in April will do,” says John Riddle, president of Riddle & Associates, the Clean Show’s management company.

“Atlanta is a good city, [and] I think people are going to find out a lot of positive things are going on around here.”

RETURN TO ATLANTA

In its 38th year, the convention makes a return trip to Atlanta, some 28 years since the city last hosted the show in 1987.

This year’s theme is “One Industry. One Stage.” The Georgia World Congress Center (GWCC) provides the platform.

This will be the third time the GWCC plays host to Clean (it also hosted in 1981), particularly as recent renovations to the center can accommodate the show’s size and unique utility demands.

As previously reported in American

Coin-Op, a new steam system has been installed at the center, covering approximately 125,000 square feet of exhibit space, according to Riddle & Associates.

“The Clean Show features working equipment and uses more steam than any other trade show in the world,” the company explains, as an equivalent of about 100 neighborhood drycleaning establishments are built on the sprawling exhibit floor.

“[The show takes] the entire textile care industry, from the coin-operated stores to your huge commercial laundries, and everything in between in textile care, [and] we put them all together all on one stage. We’re all here,” says Riddle of the show’s theme.

“I can’t tell you that I see any trends different than what we’ve seen in the past [but] we’ve got some new companies coming and I think we’re going to have a great show,” he adds.

Clean 2015 is set to take place in Building B of the convention center, in halls B2 to B5, with an anticipated total exhibit space encompassing approximately 195,000 net square feet, according to Riddle & Associates.

This year’s show sees another return, as the exhibition reverts to its traditional fourday format, after Clean 2013’s shortened

three-day schedule.

Distributors will have exclusive early access to the show floor beginning 8 a.m. on Thursday, April 16, with the show opening to all attendees at 10 a.m. and running until 5 p.m.

Show hours for Friday and Saturday are 9 a.m. to 5 p.m., while Sunday has a shorter schedule: 9 a.m. to 3 p.m.

The 2013 show, hosted by the Morial Convention Center in New Orleans, attracted 10,300 industry professionals, including 1,663 people from 83 countries outside of the United States, according to Riddle & Associates.

A CLEAN HISTORY

Named 112th among 2013 Trade Show News Network’s Top 250 Trade Shows, the Clean Show is the largest textile care exposition in the world that features working equipment, says Riddle & Associates.

The show traces its roots back to the mid-1970s, when industry manufacturers and suppliers found exhibiting shows annually was costly. Interest in consolidating into one biennial industry-wide show was expressed, and as a result, three associations collaborated for a 1975 show they called the Clean Show.

Atlanta is set to play host to this year’s Clean Show, after last hosting the exhibition in 1987. Show organizer Riddle & Associates is anticipating more than 400 companies to exhibit and an attendance of more than 10,000 people from the textile care industry. (Photo: Gene Phillips / Atlanta Convention & Visitors Bureau)

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Three additional sponsors joined, eventually forming the World Educational Congress for Laundering and Drycleaning in 1977, giving birth to the Clean Show with which the industry is familiar today.

Current show sponsors include the Association for Linen Management (ALM), Coin Laundry Association (CLA), Drycleaning & Laundry Institute (DLI), Textile Care Allied Trades Association (TCATA), and the Textile Rental Services Association of America (TRSA).

In 1992, the show (which was being managed by the CLA) had grown in size and stature, leading sponsors to seek counsel with professional show management, according to Riddle & Associates, who was then hired to produce Clean ’93.

The move was a “natural fit,” the company says, as John Riddle had worked with the Clean Show’s operations since 1981.

NETWORKING & EDUCATION

Riddle & Associates explains that, according to Clean Show surveys, 94% of attendees are business owners, executives or managers, including 56% who are business owners.

Riddle & Associates anticipates more than 400 exhibitors at this year’s show. At press time, 387 companies were listed on the show’s site. (For a complete listing of exhibitors, turn to page 14.)

The biennial show not only provides an arena for networking and business opportunities, it also presents professionals in the industry this year with more than 40 hours of educational sessions. (See article on page 38 for full details.)

For Riddle, the show’s various educational opportunities is one of the highlights of attending the Clean Show.

“Education is key to the success of anything,” he says. “If you’re in this business, there’s a need for you to be here if you want to be in this business and want to grow.”

Educational opportunities don’t just occur at the show’s classroom sessions, but on the show floor, as well.

“The largest classroom in this industry is the exhibit floor. You can see things work. You don’t just don’t come up and look at pictures … You can compare [equipment],” says Riddle.

With plenty of exhibits and activities to do, managing one’s time at the Clean Show can be quite challenging.

To help with this, Riddle & Associates is again offering a Clean Show app for use on all smartphones, “allowing attendees to virtually connect with exhibitors, organize their day and navigate the show floor.”

Those without smartphones can also create an account on the “My Briefcase”

Educational Sessions At a Glance

More than 40 hours of educational sessions will be offered at this year’s show, focusing on technical information, trends and business management, among other topics.

For descriptions of each of the educational sessions, flip to page 38.

Time

Session Title Sponsor

THURSDAY, APRIL 16

8-9 a.m. Communicating in a Crisis: A Practical Guide TRSA to Protecting Your Reputation 8-9:45 a.m. Going Hi-Tech: Emerging Textile Technologies ALM 8:30-9:45 a.m. Is Great Customer Service Worth It? DLI 8:30-10 a.m. Flip My Laundry: Best Practices for Remodeling Laundries CLA 9-10 a.m. Industry Analysis: Domestic Trends and Emerging Markets TRSA 1-2 p.m. TRSA Clean Green and Hygienically Clean Certification Programs: TRSA Quantifying Your Commitment to Cleanliness and Sustainability 2:30-3:30 p.m. The High-Tech Laundromat: Streamlining Store Operations CLA Through Technology

FRIDAY, APRIL 17

8-9 a.m All Things Google: Tips & Secrets to Your Best Marketing Resource CLA 8-9:45 a.m. The 4-1-1 on Equipment Acquisition ALM 8:30-9:45 a.m. How to Sell to the #SELFIE Generation DLI 9-10 a.m. Healthcare Textiles in 2015 and Beyond: Strategies to Maximize ARTA Sales of Reusables 9-10 a.m. Maximum Performance: Getting the Most from Laundry Attendants CLA 1-2 p.m. Boiler Alert: Save Money on This Massive Expense DLI 2:30-3:30 p.m. Starting a Laundry on a Shoestring ALM

SATURDAY, APRIL 18

8-9 a.m. Tips for Entering the Commercial Laundry Industry TRSA 8-9 a.m. Your Guide to Wash, Dry, Fold: Folding, Packaging CLA and Presentation Techniques 8-9:45 a.m. ALM Industry Chat ALM 8:30-9:45 a.m. Success = More Than Just Drycleaning DLI 9-10 a.m. Commercial Accounts Marketing Toolkit CLA 9-10 a.m. Fostering Communication, Ensuring Engagement TRSA 9-10 a.m. How to Convert O.R. Clients from Disposables to Reusable ARTA Surgical Textiles – Deliver Value to Keep Them 1-2 p.m. OSHA Compliance: Identifying Laundry’s Most Cited Violations TRSA 2:30-3:30 p.m. Problem Garment Parade DLI

SUNDAY APRIL 19

8-9 a.m. Acquisition Financing: Today’s Options for Your Next Store Purchase CLA 8-9:45 a.m. Textile Effectiveness from a Clinician Point of View ALM 8:30-9:45 a.m. Getting the Most Out of Your Association Membership TRSA 8:30-9:45 a.m. Policing Employee Policies DLI 9-10 a.m. Top 10 Secrets Potential Laundry Owners Should Know CLA

feature on the show’s website. Attendees can view and print the show’s floor plan, as well as browse the show’s list of exhibitors and select which companies they’d like to include in their itinerary.

Riddle & Associates acknowledges how the show has “moved with the times technologically,” and has once again established a “Cyber Café” at this year’s show where attendees can check their e-mail.

REGISTRATION INFORMATION

Attendees can pre-register for the show online and take advantage of the $99 per person fee until March 31.

After that date, it will be necessary to register on-site at a cost of $149 per person.

On-site registration hours will be 1-5 p.m. Wednesday, April 15; 7 a.m. to 4:30 p.m. Thursday, April 16; 7:30 a.m. to 4:30 p.m. Friday, April 17; 7:30 a.m. to 4 p.m. Saturday, April 18; and 7:30 a.m. to 2 p.m. Sunday, April 19.

The show is offering special discounted rates at a variety of hotels in downtown Atlanta. Reservations for official Clean 2015 hotels can be made on the show’s site through March 13.

For full registration and show information, visit www.cleanshow.com. ACO

www.americancoinop.com

THE

EXHIBITORS 2015

ATLANTA —The following companies and organizations have reserved exhibit space in the Georgia World Congress Center for Clean 2015 as of Feb. 10, according to show manager Riddle & Associates.

The list totals approximately 380 exhibitors at press time; it’s possible that more exhibitors will be added in the final weeks leading up to the April 16-19 event. Where available, the descriptions of products and/or services provided here are general in nature and should not be considered all-inclusive.

Listings are subject to change without notice. Check www.cleanshow.com for any updates.

o ABS Laundry Business Solutions 2856 Route accounting, garment tracking and linen management software and systems.

o Absorbcore 3368 Urinal and commode mats.

o ADI American Dawn 820 Textile products for food and beverage, lodging, healthcare and industrial markets.

o Air World Inc. 2506 Pads, covers, mesh net bags and other supplies for dry cleaners and laundries.

o Albatross USA Inc. 3045 Drycleaning chemicals and detergents; compressed air equipment; spotting boards and kits; steam generators.

o Alcoa Wheel Products 418 Aluminum wheels and accessories for the commercial vehicle market.

o Alliance Laundry Systems 1810 Commercial laundry equipment and services under the Huebsch®, IPSO®, Primus®, Speed Queen® and UniMac® brand names.

o Alliant Systems 412 Route accounting software for the textile service industry.

o A.L. Wilson Chemical Co. 2606 Stain removers and other chemicals

for professional drycleaning and laundry use.

o American Changer 3706 Bill changers, bill breakers, token dispensers, ticket dispensers and card dispensers.

o American Coin-Op 2857 Trade magazine and website for self-service laundry owners.

o American Drycleaner 2857 Trade magazine and website for drycleaning businesses and suppliers.

o American Dryer Corp. 2048 Dryers for coin-operated, on-premise and industrial laundry facilities.

Ao American Laundry News 2857 Trade magazine and website for managers and administrators of institutional/on-premise laundries and textile rental companies (commercial, industrial and linen supply).

o American Laundry Products 3357 Pads, covers, belts, belting and accessories for feeders, folders and flatwork ironers.

o American Laundry Systems 3853 Consulting and engineering company specializing in commercial laundry consulting, plant layout/design, process mechanical systems, equipment installations, and more.

o American Reusable 534 Textile Association (ARTA) Trade association promoting awareness of and appreciation for reusable textiles.

o American Textile Systems 521 Bed linen and pillows; terry towels and bath products; sheeting; and miscellaneous textiles and toilet paper.

o American Trade Magazines 2857 Publisher of American Coin-Op, American Drycleaner, and American Laundry News

o Amethyst 3915 Health mats.

o AMS Products/Object Design 3570 Nylon, cotton, mesh, polyester, biohazard and barrier laundry bags.

o Angeline Group Ltd. 3261 Healthcare and hospitality textiles and other products.

o AquaRecycle 3433 Laundry-wastewater recycling systems and dryer heat-recycling system.

o ArbelSoft Inc. 425 Point-of-sale computer software for dry cleaners and coin laundry operators.

o ARCO/Murray National 2061 Construction Co. Design/build contractor focused on the laundry industry.

o ArtiClean Ozone 3143 Laundry Systems Ozone laundry systems.

o ASCO Numatics 1806 Fluid-control and fluid-power products.

o Association for 533 Linen Management

SPONSOR: Nonprofit educational association for laundry/linen managers from hospitals, hotels, nursing homes, correctional facilities, government institutions, management companies, and commercial laundries.

o Association of Wedding 941 Gown Specialists

Nonprofit trade association for members specializing in wedding gown cleaning, preservation and restoration.

o Automation Dynamics 3519 Automated sorting, counting and weighing equipment for various laundry applications.

o Autovalet Systems LLC 3676 Automated uniform and scrubwear dispense and return systems.

o AWOIS 3723 Ozone laundry systems.

Bo B&C Technologies 1011 Commercial and industrial washer-extractors, dryers, ironers and finishers, and OEM parts.

EXHIBITORS 2015

o B&G Lieberman Co. Inc. 4022 Sewing supplies, replacement buttons, sewing machines, boilers, irons and vacuum pressing boards.

o Beck’s Classic 3460 Reusable incontinence care products, including bibs, clothing protectors, underpads, briefs and diapers.

o BeCreative 360 853 Marketing and promotions for dry cleaners.

o Big Bill Flame-Resistant 606 Protective Apparel Workwear apparel for the uniform market.

o bizzie 3777 Drycleaning franchise focused on locker delivery service.

o BLC Textiles 3159 Wide variety of imported textiles for the textile rental industry.

o Bobco Systems Inc. 3952 Material-handling systems for laundry operations.

o BOWE Textile Cleaning GmbH 3576 Drycleaning equipment.

o Braun 2232 Batch tunnel washing, conventional washing, material-handling, drying, and finishing equipment.

o Brim Laundry 2548 Machinery Co. Inc. Washer-extractors, large-capacity dryers, and touchscreen control systems; OEM replacement parts and supplies.

o Brooks-Waterburn 1507 Insurance services for coin laundries.

o Caled Chemical 3276 Specialty cleaning products for professional dry cleaners and laundries.

o Card Concepts Inc. 1210 Automated systems for Laundromats to handle cash collections, employee management, equipment service, and store marketing.

o Cart & Supply Inc. 410

o Centurion Medical 855 Products

Soiled-linen collection system and liner recycling program.

o Century Place Apparel 4056 Rental-friendly and direct-sale knit shirts.

o Chandler Machine 4010 USA LLC Industrial sewing machines for dry cleaners and laundries.

o ChemFree Corp. 1040 Parts washing systems and solvents.

o Chem-Tainer Ind./ 1032 Maxi-Movers Laundry and linen carts, trucks, tables and hampers, and chemical storage tanks.

o Chicago Dryer Co. 1632 Flatwork linen separating, feeding, ironing and folding systems.

o Chief Clean 3360 Commercial janitorial dust mops and wet mops, handles and frames.

o Christeyns Laundry 3665 Technology LLC

Laundry detergents, sanitizers, dosing systems, and water and energy management equipment.

Co Church & Dwight Co. Inc. 3257 Laundry detergents and chemicals.

o Cleaner Business Systems 525 Point-of-sale software systems for dry cleaners.

o Cleaner’s Supply® 3865 Wide range of drycleaning products.

o Clenacorp 3144 Waxes, lubricants, belting, ribbons, guide tapes, pads, covers and aprons for flatwork ironer and folder systems.

o CMV Sharper Finish Inc. 2611 Commercial cylinder ironers and combination ironer/folder/stackers.

o Coin Laundry Association 740 SPONSOR: Not-for-profit trade organization representing member coin laundry owners, equipment manufacturers and distributors.

o Colmac Industries 2649 Tunnel finishers; shirt and pant presses; hangering systems; and other products related to the commercial laundry, drycleaning and apparel industries.

o Columbia/ILSA 2532 Machines Corp. Drycleaning machines, metal degreasing machines, and conveyors.

o Commercial Coils Inc. 420 Replacement coils for laundry and drycleaning equipment.

o Compassmax/Maineline 515 Computer Systems Software and computer systems for dry cleaners.

o Computer Connections Inc. 3160 Point-of-sale/management computer systems for dry cleaners.

o CACO Manufacturing Corp. 3344

Coin laundry furnishings, including folding tables, seating, clothes-hanging racks, and custom bulkheads.

o Calderon Textiles LLC 3464 Commercial linens for the healthcare, hospitality, textile rental and retail markets.

o Clayton Industries 1256 Steam boilers, feedwater treatment systems, boiler chemicals, and hydro steam cleaners.

o Clean Cycle Systems Filters, 3925 a div. of TQI LLC Lint filtration systems.

o Computer Software 949 Architects Software systems for managing route, healthcare, hospitality, garment, and dust control laundries, as well as linen tracking tools for hospitals, hotels and casinos.

o Computer Systems 1207 Software systems for dry cleaning, garment tracking and uniform rental.

o Computype 3945 Heat-seal labels and related equipment.

EXHIBITORS 2015

o Conni 4036

Reusable incontinence management, linen and mattress protection products for hospitals, long-term care and hotels.

o Consolidated 2769 International Corp. Industrial laundry machines, parts, textiles and supplies.

o Consolidated 2560 Laundry Machinery Industrial dryers, shuttle conveyors, and mat rollers.

o Continental Girbau Inc./ 3111, 3119 Girbau Group

Laundry equipment for vended, onpremise and industrial laundries.

o Cost-Less Parts! 3719 Replacement parts for commercial laundry and drycleaning equipment, focusing on coin laundries.

o Covers Etc. Inc. 3176 Pads and covers for garment-finishing equipment.

o CRDN 3776

Drycleaning franchise focused on garment and textile restoration services.

o Dajisoft Inc. 2757 Point-of-sale drycleaning software systems.

o Dante Bertoni S.R.L. 2968 Material-handling products.

o Darman Manufacturing 4051 Co. Inc.

Cloth-roll towel cabinets, paper dispensers, towel-processing equipment, and microfiber products.

o Datamars Inc. 933

Radio-frequency identification (RFID) products for laundry and textile rental applications.

o Davis Packaging 3960 Laundry packaging equipment and wrapping film.

o DCCS (Dry Cleaning 3941 Computer Systems) Point-of-sale software systems

for dry cleaners.

o Dexter Laundry Inc. 1316 Washers, drying tumblers, card systems, and equipment financing.

o Diamond Chemical 1041 Co. Inc. Laundry detergents, chemicals, dyes, and chemical injection systems.

o Dickies Occupational Wear 1055 Workwear designed for industrial laundries, uniform dealers and ASI distributor industries.

o Diversified Plastics 2676 Custom and standard materialhandling carts and plastic storage containers.

o Dow Chemical 2868 Perchloroethylene drycleaning solvent and specialty chemicals.

o Doxon Mfg. Co. 1155 Commercial laundry equipment parts.

o Drycleaning & Laundry 832 Institute SPONSOR: Trade association representing member dry cleaners, launderers and wet cleaners.

Do Duncan Fabricating 506 Co. Inc. Coin laundry bulkheads and commercial appliance outlet centers.

o Durable Superior Casters 415 Casters and wheels.

o Dynaric Inc. 3168 Non-metallic strapping and strapping equipment.

o Ecolab 2732 Laundry detergents and chemicals, consulting services, dispensing systems, and wastewater treatment.

o EcoTex 1149 Ozone laundry systems.

o EDRO 1033 Industrial washer-extractors, tumbler dryers, and ozone laundry systems.

o EKM Management Services 4072 Consulting and engineering services focused on textile rental, institutional and resort laundering.

o Ekostar Textiles 3070

o Ellis Corp. 1018 Washer-extractors, tunnel washing system, dryers, ironers, feeders, folders, rail systems, conveyors, system controls, heat exchangers, stack economizers, water heaters and wastewater treatment.

o Encompass Group LLC 2965 Sheeting, blankets and terry flat goods; incontinence pads and briefs; operating room and surgical linens; and patient and staff apparel, uniforms and lab coats.

o Energenics Corp. 911 Wet- and dry-type lint filters for dryer exhaust, and vacuum systems for lint collectors.

o Ensign Emblem 4040 Emblems, screen-print transfers and direct embroidery for industrial laundries.

Eo EnviroForensics 3371 Environmental engineering services for the drycleaning industry.

o EAM-Mosca Corp. 2860 Polypropylene strapping and strapping systems.

o East Coast Water Systems 1049 Water heaters, water softeners, and storage tanks.

o Eastern Funding LLC 1407 Small-business financing for Laundromats and drycleaning businesses.

o ERC Wiping Products Inc. 3668 Cotton wiping cloths, disinfecting wipes, rags, terry towels, paper wipers and spill control products.

o Ergocon Solutions 1355 Towel inspection and packaging system.

o ESD 1432 Payment systems for laundry, vending and amusement industries.

EXHIBITORS 2015

o E-TECH 1542 Monorail and belt conveyor systems; material-handling control systems; and cart dumpers.

o European Finishing 2542 Equipment Tensioning finishers.

o Evercare/Butler Home Products 3468 Lint rollers.

o Everstrong Commercial Products 3957 Flame-retardant fabrics and linens.

o EzProducts 3953 International Inc. Systems for garment labeling, heatsealing, decorating and mending.

o Fike and Fike Inc. 3973 Linen management and route accounting software.

o Fimas SRL 3065 Steam cabinets; vacuum, blowing and steam ironing tables; spotting tables; and pressing machines.

o Firbimatic 2940 Drycleaning equipment.

o Firestone Financial Corp. 2060 Equipment financing and leasing.

o First Film Extruding 2659 Drycleaning garment bags and film.

o First Preference Products 3818 Commercial laundry products and single-use laundry products.

restaurants and retail stores.

o Gemu Valves 4054 Valves, and measurement and control systems.

o Golden Star Inc. 3742 Dust/wet mops and microfiber cleaning products.

o GreenEarth Cleaning 3165 Patented liquid silicone-based drycleaning solvents.

o Greenwald Industries 3010 Coin/card acceptors, metering and security products for self-service laundries.

o G.S. Manufacturing 3807 Material-handling systems, including baskets, bins, carts and racks.

o Fabricare Management 3849 Systems Computer software systems for dry cleaners.

o Fabritec International 3465 Drycleaning, wetcleaning, spotting, restoration and shirt laundry products.

o Fanafel (Valmet) 1307 Textiles for flatwork feeders, ironers and folders, including feed ribbons, padding and belts.

o Fashion Seal Healthcare 1042 Uniforms and image apparel for the healthcare industry.

o Faultless Starch Co. 3859 Laundry chemicals, starches, sizings and specialty items.

o Fawn Vendors 2771 Vending machines.

o Felins USA Inc. 3511 Tying, banding and bundling machines and systems.

o Felrap World Inc. 2673 Laundry wrapping equipment and supplies.

o FH Bonn 3140 Laundry and drycleaning press pads and covers.

o Fibertech Inc. 3476 Laundry trucks and carts.

Fo Flexco 1761 Conveyor belt equipment and supplies.

o FLM — Fairfield 2576 Laundry Machinery Monorail systems, soil-sort systems, lint collection systems, pneumatic conveying systems, automatic loading hoppers, chutes and folding tables.

o F-MATIC Inc. 3966 Odor-control and restroom hygiene products.

o Foltex 3765

o Forenta L.P. 2932 Drycleaning and laundry finishing and pressing equipment.

o Foster-Stephens Inc. 943 Wedding gown and garment preservation systems.

o Fujitsu Frontech North America 3914 Radio-frequency identification (RFID) products for laundry/linen applications.

o Fulton Boiler Works 3365 Boilers and related equipment/systems.

o Gurtler Industries Inc. 3748 Advanced detergents and specialty chemicals for the commercial laundry industry.

Ho Hamilton Engineering Inc. 3522 Commercial and light industrial water-heating systems and boilers.

o Hangzhou A-tek Medical 3172 & Textiles Co. Ltd. Reusable healthcare textiles.

o Hans-Joachim 3965 Schneider GmbH Industrial ironing and finishing equipment and supplies.

o Harbor Linen - A Division 2768 of Bed, Bath & Beyond Institutional linens, case goods and apparel for the hospitality, healthcare, cruise line and foodservice industries.

o Harris Pillow Supply Inc. 1208 Pillows and pillow-cleaning systems.

o Garment Company LLC 2973

o Garnier-Thiebaut Inc. 2669 Table, bed and bath linens for hotels,

Go Healthcare Laundry 552 Accreditation Council Non-profit organization formed to inspect and accredit laundries processing healthcare textiles for hospitals, nursing homes and other healthcare facilities.

o High Mark Manufacturing Inc. 3518

EXHIBITORS 2015

Coin-laundry bulkheads, drain troughs and furniture.

o H-M Company 1148 Drain troughs, lint interceptors and related products.

o HMC Solutions 710 Automated order-assembly system and 24/7 kiosk system for garment care.

o Hoffman Mint 3607 Laundry tokens.

o Hoffman/New Yorker 2848 Drycleaning presses, shirt-finishing equipment, laundry presses, industrial laundry machines and specialty presses.

o Hong Kong Wells Ltd. 3359 Wire hangers for dry cleaners and uniform rental services.

o HPI Emblem 3958 Patches.

o Hunt Textiles 3556 Bar mops, kitchen/terry/shop towels, napkins, tablecloths, aprons, wet mops, dust mops, paper products, laundry bags and microfiber products.

o Hurst Boiler 3456 Boilers and related systems.

and signage.

o Ink Strokes Inc. 2760 Drycleaning-resistant heat seal and nylon labels.

o Innovative Management Designs 411 IT consulting, project management, technical support, data warehousing, and other services.

o Irving Weber Associates (IWA) 433 Insurance services for dry cleaners and Laundromats.

o Italclean Srl 3156 Perchloroethylene and hydrocarbon drycleaning machines.

o ITD Trailers 3857 Custom linen-transport trailers.

o Itsumi USA Inc. 2742 Shirt finishers, laundry presses and rotary dryers.

o James Gutheim & Associates 3068 Management consulting services.

o J.B. Industries Inc. 560

o Jensen USA Inc. 1832 Washing equipment, finishing systems, material-handling systems, and system software and process technology.

shuttles, conveyors, dryers, washerextractors, linen separators, feeders, ironers, folders and garment finishers.

o Kemco Systems Inc. 1255 Water heaters, heat reclaimers, water recovery/reuse systems and water treatment systems.

o Keycolour Inc. 2477 Industrial laundry dye products.

o Kibler Chemical Corp. 1056 Industrial water-treatment equipment.

o Kleen-Tex Industries Inc. 3473 Washable track-control mats.

o Kreussler Inc. 2977 Laundry, drycleaning and wetcleaning chemicals and detergents.

LJo Lac-Mac Limited 3911 Reusable surgical gowns and drapes, and other healthcare apparel.

o Landen Strapping Corp. 2776 Plastic strapping machines, glue machines and stretch film wrappers, plus related supplies, parts and service.

o Lapauw USA 3756 Flatwork finishing equipment, washer-extractors, garment finishing tunnels, cart washers, and more.

o Ideal Chemical & Supply Co. 3815 Laundry and industrial chemicals, and textile care supplies.

o Imonex Services Inc. 3913 Coin acceptors.

o Impreglon Surface 661 Technologies Inc.

o Independent Textile 3169 Rental Association (ITRA) Network of independent textile rental companies.

o Indy Hanger 3820 Galvanized hangers.

o Infinite Creative 446, 3977 Enterprises Inc. Electronic message centers

Io JiangSu Sea-lion 1342 Machinery Group (Corp.) Washer-extractors, dryers, ironers, and drycleaning, folding and finishing equipment.

o John Ritzenthaler Co. 417 Chef apparel and other foodservice textiles.

o JP Equipment Inc. 1561 Industrial laundry equipment sales.

o JS Fiber Co. Inc. 2873 Hospitality and institutional healthcare textiles.

o Laundroworks Card Systems 2872 Card-based payment, control, and monitoring systems for multi-housing and vended laundries.

o Laundry Logic LLC 752 Computer software and systems for textile rental.

o LaundryDealer.com 449 Online sales and marketing platform.

o Lavatec Laundry 1513 Technology Inc. Continuous-batch washers, washer-extractors, dryers, flatwork feeders, ironers, folders, stackers, material-handling equipment and mat-processing equipment.

o Kannegiesser USA 2210 Continuous-batch washers, extraction presses, material-handling systems,

Ko Leebaw Manufacturing 514 Material-handling carts, garment carts, shelving units, lift tables and laundry/sling bags.

EXHIBITORS 2015

o Leonard Automatics 2248 Tunnel finishing equipment, pressing equipment, conveyor products and production management systems.

o LG Electronics 649 Washers and dryers.

o Lochinvar LLC 4011 Energy-efficient boilers, water heaters, and storage tanks.

o Low Cost Mfg. Co. 548 Washer and dryer parts.

o Lyon 657 Lockers, shelving, storage racking and modular drawer cabinets.

o MA Industries Inc. 461 Paper strapping.

o Maestrelli Srl 3356 Drycleaning and laundry equipment.

o Magid Glove & Safety 4014 Work gloves, protective clothing, industrial hygiene, and safety equipment.

o Magline Inc. 4015 Aluminum material-handling equipment.

o Mainetti Group 4052 Garment hangers.

Mo Maruso USA Inc. 2869 Plastic hangers, shoulder guards, skirt hangers/clips, and tie holders.

and trolleys.

o Material Imports 2972

Textile products for hospitality, industrial, laundry and institutional customers.

o Maxi Companies 2806 Export management company specializing in commercial and industrial laundry and drycleaning equipment.

o Maximizer 1442 Water heaters, boiler stack economizers, wastewater heat recovery and water reuse systems.

o Maxtex Inc. 3961 Linen products for industrial laundries, and hospitality, resort and healthcare industries.

o M&B Hangers 2623

Wire hangers for dry cleaners and textile rental companies.

o Material Flow Systems 3771 Material-handling systems, including rail systems, conveyors

o Mayfield Group 3245 Advertising Bureau Advertising and marketing

o McClure Industries Inc. 532 Laundry, linen and trash carts; motorized tuggers; cart dumpers; and cart washers.

o Medline Industries Inc. 2711 Healthcare textiles.

o Memories Gown Preservation 755 Wedding dress cleaning, preservation, packaging and shipping services.

o Messe Frankfurt Inc. 2772 Trade-fair organizer responsible for Texcare exhibitions.

o Metalprogetti 1232 Garment-handling and distribution systems.

o Mevo Metzler GmbH 3671 Wire hangers, paper products, and plastic film for launderers and dry cleaners.

o Micross Automation Systems 3608 Hardware, control systems and counting systems for commercial laundries.

o Midwest Specialty Products 4057 Disposable towel and wiper products.

o Midwestern Industries Inc. 2657 Wastewater-screening equipment and replacement screens and parts.

o Milliken & Co. 810 Fabrics for tablecloths, napkins, placemats, aprons and tableskirts; dust control products.

o MIP Inc. 2959 Reusable healthcare products, including bed linens, underpads, carts, bags, etc.

o Miura America 510 Boilers and related systems.

o Mobile Computing 754 Corp. Inc. (MCC) Route-delivery software and systems for the linen and textile rental industry.

o MOD (Meese Orbitron 3548 Dunne Co.) Bulk linen and laundry carts.

o Monarch Coin & Security 407 Coin/token chutes, money boxes, locks and keys for coin laundry machines.

o Moonsoft International 915 Microfiber products, cleaning towels, and mop pads and materials.

o Morgan Olson 3733 Aluminum walk-in vans for the textile rental industry. (continued on p30)

Georgia World Congress Center, Atlanta, Ga. Clean

2015 Floor Plan

ABS Laundry Business Solutions 2856

Absorbcore 3368

ADI American Dawn 820

Air World 2506

Albatross USA 3045

Alcoa Wheel Products 418

Alliance Laundry Systems 1810

Alliant Systems 412

A.L. Wilson Chemical Co. 2606

American Changer 3706

American Coin-Op 2857

American Drycleaner 2857

American Dryer Corp. 2048

American Laundry News 2857

American Laundry Products 3357

American Laundry Systems 3853

American Reusable Textile 534

Association (ARTA)

American Textile Systems 521

American Trade Magazines 2857

Amethyst 3915

AMS Products/Object Design 3570

Angeline Group 3261

AquaRecycle 3433

ArbelSoft 425

ARCO/Murray National 2061

Construction Co.

ArtiClean Ozone Laundry Systems 3143

ASCO Numatics 1806

Association for Linen Management 533

Association of Wedding Gown 941

Specialists

Automation Dynamics 3519

Autovalet Systems 3676

AWOIS 3723

B&C Technologies 1011

B&G Lieberman Co. 4022

Beck’s Classic 3460

BeCreative 360 853

Big Bill Flame-Resistant 606

Protective Apparel

bizzie 3777

BLC Textiles 3159

Bobco Systems 3952

BOWE Textile Cleaning 3576

Braun 2232

Brim Laundry Machinery Co. 2548

Brooks-Waterburn 1507

CACO Manufacturing Corp. 3344

Calderon Textiles 3464

Caled Chemical 3276

Card Concepts 1210

Cart & Supply 410

Centurion Medical Products 855

Century Place Apparel 4056

Chandler Machine USA 4010

ChemFree Corp. 1040

Chem-Tainer Ind./Maxi-Movers 1032

Chicago Dryer Co. 1632

Chief Clean 3360

Christeyns Laundry Technology 3665

Church & Dwight Co. 3257

Clayton Industries 1256

Clean Cycle Systems Filters 3925

Cleaner Business Systems 525

Cleaner’s Supply® 3865

Clenacorp 3144

CMV Sharper Finish 2611

Coin Laundry Association 740

Colmac Industries 2649

Columbia/ILSA Machines Corp. 2532

Commercial Coils 420

Compassmax/Maineline 515

Computer Systems

Computer Connections 3160

Computer Software Architects 949

Computer Systems 1207

Computype 3945

Conni 4036

Consolidated International Corp. 2769

Consolidated Laundry Machinery 2560

Continental Girbau/ 3111, 3119 Girbau Group Cost-Less Parts! 3719 Covers Etc. 3176

CRDN 3776

Dajisoft 2757

Dante Bertoni 2968

Darman Manufacturing Co. 4051

Datamars 933

Davis Packaging 3960

DCCS (Dry Cleaning Computer Systems) 3941

Dexter Laundry 1316

Diamond Chemical Co. 1041

Dickies Occupational Wear 1055

Diversified Plastics 2676

Dow Chemical 2868

Doxon Mfg. Co. 1155

Drycleaning & Laundry Institute 832

Duncan Fabricating Co. 506

Durable Superior Casters 415

Dynaric 3168

EAM-Mosca Corp. 2860

East Coast Water Systems 1049

Eastern Funding 1407

Ecolab 2732

EcoTex 1149

EDRO 1033

EKM Management Services 4072

Ekostar Textiles 3070

Ellis Corp. 1018

Encompass Group 2965

Energenics Corp. 911

Ensign Emblem 4040

EnviroForensics 3371

ERC Wiping Products 3668

Ergocon Solutions 1355

ESD 1432

E-TECH 1542

European Finishing Equipment 2542

Evercare/Butler Home Products 3468

Everstrong Commercial Products 3957

EzProducts International 3953

Fabricare Management Systems 3849

Fabritec International 3465

Fanafel (Valmet) 1307

Fashion Seal Healthcare 1042

Faultless Starch Co. 3859

Fawn Vendors 2771

Felins USA 3511

Felrap World 2673

FH Bonn 3140

Fibertech 3476

Fike and Fike 3973

Fimas 3065

Firbimatic 2940

Firestone Financial Corp. 2060

First Film Extruding 2659

First Preference Products 3818

Flexco 1761

FLM — Fairfield Laundry 2576

Machinery

F-MATIC 3966

Foltex 3765

Forenta 2932

Foster-Stephens 943

Fujitsu Frontech North America 3914

Fulton Boiler Works 3365

Garment Company 2973

Garnier-Thiebaut 2669

Gemu Valves 4054

Golden Star 3742

GreenEarth Cleaning 3165

Greenwald Industries 3010

G.S. Manufacturing 3807

Gurtler Industries 3748

Hamilton Engineering 3522

Hangzhou A-tek Medical & 3172 Textiles Co.

Hans-Joachim Schneider 3965

Harbor Linen 2768

Harris Pillow Supply 1208

Healthcare Laundry Accreditation 552 Council

High Mark Manufacturing 3518

H-M Company 1148

HMC Solutions 710

Hoffman Mint 3607

Hoffman/New Yorker 2848

Hong Kong Wells 3359

HPI Emblem 3958

Hunt Textiles 3556

Hurst Boiler 3456

Ideal Chemical & Supply Co. 3815

Imonex Services 3913

Impreglon Surface Technologies 661

Independent Textile Rental 3169

Association (ITRA)

Indy Hanger 3820

Infinite Creative Enterprises 446, 3977

Ink Strokes 2760

Innovative Management Designs 411

Irving Weber Associates (IWA) 433

Italclean 3156

ITD Trailers 3857

Itsumi USA 2742

James Gutheim & Associates 3068

J.B. Industries 560

Jensen USA 1832

JiangSu Sea-lion Machinery Group 1342

John Ritzenthaler Co. 417

JP Equipment 1561

JS Fiber Co. 2873

Kannegiesser USA 2210

Kemco Systems 1255

Keycolour 2477

Kibler Chemical Corp. 1056

Kleen-Tex Industries 3473

Kreussler 2977

Booth information supplied by: Riddle & Associates

EXHIBITORS 2015

(continued from p25)

o Mountville Mills Inc. 3811 Floor mats for uniform and textile rental companies.

o Multimatic 3033 Drycleaning machinery, specializing in conventional and alternative solvents.

o P&E Products 3277 Mat-rolling and -storage equipment.

o Parker Boiler Co. 2759 Steam boilers and indirectfired water heaters.

Po PSP Industrial 2678 Laundry Equipment Turnkey solutions for laundry operations.

o PurClean/PurWater 3243 Water treatment equipment and systems.

o National Cleaners 3376 Association Trade association for professional garment/fabric cleaners and suppliers.

o National Combustion 1560 Co. Inc. (NATCO) Water-heating systems.

o Navien Inc. 3470

o Newhouse Specialty Co. 2877 Specialty products for the laundry, drycleaning, hospitality and garment manufacturing industries.

o NIE Insurance 2706 Insurance services for dry cleaners.

o Nilodor Inc. 4013 Air-care and odor-control products.

o Norchem Corp. 3823, 3833 Laundry chemicals; chemical dispensing systems; wastewater treatment and recycling systems; and system controllers and software.

o Novozymes A/S 455 Industrial enzymes.

o NuMat Systems LLC 3270 Rubber-backed floor mats, and mat-processing equipment for the textile services industry.

No Pellerin Milnor 1749, 2058 Washer-extractors, automated tunnel washing systems, apparel processing machinery, dryers, material-handling systems, and laundry computer networks.

o Penco Products Inc. 3564 Garment lockers, hygiene products and storage products for textile and linen rental.

o Penn Emblem Co. 3558 Emblems, and ID labeling and mending equipment.

o Pepin Mfg. Inc. 860 Lint removers.

o Performance Matters 706 Consulting services for textile rental service companies.

o Phoenix Scale Co. 1014 Linen-processing and -tracking computer software.

o Phoenix Textile Corp. 2956 Textile products and services for nursing homes and hospitals.

o Pinnacle Textile Industries LLC 1249 Uniforms, aprons, table linens and related products.

o Plexus Industries 3645 Commercial laundry bags, slings and cart covers.

Oo Point-of-Rental 2871

Qo QuickSort 3817 Automated assembly systems for dry cleaners.

o Quietaire Cooling Inc. 1360 Portable evaporative coolers.

Ro R&B Wire Products Inc. 3418 Laundry and utility carts and trucks, wire shelving, hampers, garment racks and other materialhandling products.

o RealStar USA 2865 Drycleaning machines using perchloroethylene, hydrocarbon, SolvonK4, GreenEarth, Rynex and other alternative solvents.

o Reed Mfg. Co. 2307 Workwear and uniforms.

o ReflectiveStripe.com/ 952 Block Bindings & Interlinings Custom reflective striping for workwear.

o Rema Dri-Vac Corp. 3041 Air vacuum units, boiler feed systems, blow-off separators, boiler feed pumps, storage tanks and condensate systems.

o Omni Apparel 3964

Launderable butcher coats, lab coats, smocks and aprons for the food industry.

o Onnera Group 1448

o Othis USA 2665 Drycleaning finishing equipment.

o Pony S.p.A. 2765 Garment finishing and pressing systems.

o Positek RFID L.P. 3525 RFID-enabled sorting and tracking software and systems for the textile rental industry.

o Powerhouse Equipment 1461 Boilers.

o Rennco LLC 3457 Laundry bagging and packaging equipment.

o Renzacci SPA 3549 Drycleaning machines, washerextractors, dryers and wetcleaning machines.

o Riegel Div. Mount 3271 Vernon Mills Inc. Table linens, infant bedding products, hospitality sheeting and towels.

An Open Letter to Store Owners

What is keeping you from significantly saving on utilities and boosting your revenue? The simple answer is that you have not upgraded to Huebsch® equipment.

As the economy rebounds, it is understandable you may be hesitant to make a replacement investment. I challenge you to look beyond this cost, as selecting durable and efficient commercial laundry equipment can actually save you money and make you more money at the same time.

OLYMPIC-SIZED UTILITY SAVINGS

If you are one of the 64 percent of owners who, according to a recent “American CoinOp Your Views” survey, worries “utility costs will continue to rise,” I want you to take a moment and imagine saving $5 each day on utilities.

extractors is eBoost™ technology. The advanced inverter drive technology and improved cylinder and sump system design uses 33 percent less water per cycle than “Competitor X” models, and reduces non-wash water below the cylinder.

Additionally, Galaxy’s patented Water Guardian leak detection and slow drain detection monitor for leaks in the drain and fill valves, eliminating wasted water and resources. The advanced control system’s 30 programmable water levels let customers experience the best wash results at the lowest expense to you.

REVENUE BOOSTERS

“ With the water saved by replacing with Huebsch, you could fill one-and-a half Olympic-sized pools and still have 93,320 gallons to spare. ”

By merely replacing 10 “Competitor X” 30-pound washer-extractors with similar Huebsch models featuring Galaxy™ 600 controls, you could experience $1,736.96 in utility savings each year.

Furthermore, during a seven-year span these Huebsch models can produce water savings of more than one million gallons. With the water saved by replacing with Huebsch, you could fill one-and-a half Olympic-sized pools and still have 93,320 gallons to spare. It is not an exaggeration to say you will be swimming in savings.

How are these savings possible? One of the most efficient features on Huebsch washer-

Sincerely,

Equipping your store with an advanced control system is one of the best ways to take charge of your revenue and provide customers with more choices for their laundry. Galaxy 600 comes standard with multi-level vend pricing, time-of-day pricing and “Extra Wash” and Extra Rinse” green cycle modifiers. The control system of “Competitor X” offers multi-level and time-of-day pricing through an upgrade package, with no option of green cycle modifiers.

One of our knowledgeable Huebsch distributors recently conducted an independent study to prove the value of these modifiers. The distributor reported the “Extra Wash” feature was used by customers more than 18 percent of the time. Additionally, he noted the higher the washer-extractor’s capacity, the more frequently the modifiers were selected. By not providing customers with additional wash options, you are missing out on sizable revenue opportunities.

CUSTOMER SATISFACTION

The benefits of upgrading equipment go beyond utility savings and increased revenue. According to a recent survey by the Coin Laundry Association, 50 percent of laundromat owners who experienced business growth attribute it to their new equipment. Outfitting your store with efficient and stateof-the-art equipment shows an investment in your business to current clientele and can also help attract new customers.

FINANCING MADE SIMPLE

If you think upgrading equipment is out of the question due to lack of capital, you may be wrong. With industry-leading, laundryfocused financing from Huebsch Financial, new Huebsch equipment could be yours for just dollars per day per machine. These payments could easily be covered by the energy savings and additional revenue that come from investing in new equipment.

Does the ability to save tens of thousands of dollars in utilities and adding revenueproducing features intrigue you? With 77 authorized Huebsch distributors in North America, it is easy to get the most efficient commercial laundry equipment and service.

LEARN MORE

Want to see how much you

Kathryn Q. Rowen Huebsch North American Sales Manager

EXHIBITORS 2015

o R.L. Williams Co. 4060 Restroom products for the uniform, linen rental and dust control industries.

o Rotational Molding Inc. 3469 Bulk linen trucks, exchange trucks, poly bushel trucks, extractor trucks and low-boy washroom trucks.

o Rowe Bill Changers 852 Money-changing equipment.

o Royal Basket Trucks 3571 Vinyl and canvas carts in various styles.

o Royal Blue Textiles 2960 Importer of institutional linens for the textile rental, commercial, healthcare and hospitality laundries.

o R.R. Street & Co. Inc. 3265 Drycleaning process additives, stainremoval agents and filtration products.

o R.W. Martin & Sons Inc. 1052 Buyer and seller of single pieces of laundry equipment, complete processing lines, and entire processing plants.

o Ryco Conveyors Inc. 1858 Design, sales and installation of material-handling systems.

Wholesale textiles for distributors, healthcare laundries, hospitals and nursing homes.

o Setomatic Systems - SpyderWash 1143 Electronic payment acceptance technology, and coin meters.

o SewingMachine.com 3970 Sewing and embroidery equipment and supplies.

o Shanghai Sailstar 3876 Machinery Group

o Sharp Packaging Systems 555 Bagging systems.

o Sierra Hygiene Products 2969 Turnkey paper programs for the textile rental industry.

o Sigma Garment Films 954 Garment film and flexible packaging.

o Sigmatex-Lanier Textiles 714 Wide range of textile products for the linen supply, healthcare and hospitality industries.

o Simple Route Accounting 953

o SNA Manufacturing LLC 3373 Foam hanger covers and shoulder guards.

Spring padding, waxes and cleaners for ironers.

o SRS Conveyors 1206

Material-handling equipment for the uniform and laundry industry.

o Standard Change-Makers Inc./ 3917 BCC Payments LLC

Currency change machines and electronic payment acceptance.

o Standard Textile 2349 Healthcare, hospitality and institutional textiles and apparel, and linen management services.

o Storms Industries Inc. 3171 Flatwork ironer textiles and supplies, cleaners and belting; sling bags; cart covers; filtration and dust-control products.

o Strapack Inc. 3643 Plastic-strapping machines.

o Streamline Solutions 849 Soiled-linen bags, cart covers, cart liners, hamper stands, laundry wrap, and other types of bags.

o Stry-Lenkoff Co. 956 Stock tags, labels and business forms for the laundry/drycleaning industry.

o S. Thomas & Associates Inc. 553

o San-Ai Industries Inc. 1458 Laundry/drycleaning supplies and equipment.

o Sankosha USA Inc. 2919 Garment-pressing equipment.

o SanMar 3411 Industrial workwear and wholesale imprintable apparel.

o Sealed Air Corp. 3565 Laundry/linen wrapping systems.

o SEITZ, Inc. 3949 Chemical additives for dry cleaners and laundries; powder and liquid detergents; and cleaning products.

o Sejong DNS 556 Laundry packaging.

o Service Textiles LLC 3369

So Softrol Systems Inc. 3711 System controls and management information solutions for the automation of industrial uniform and textile laundry facilities.

o SonicAire 1808 Cleaning and cooling fans for laundries and drycleaning plants.

o Southwest Laundry Equipment 2756 Commercial laundry equipment and parts.

o Spartan Chemical Co. 3841 Laundry detergents and chemicals.

o Spindle 3249 Software solutions for tracking laundry productivity and utility usage.

o SPOT Business Systems 749 Computer software and systems for drycleaning operations management.

o Springpress 1306

o Superior Boiler Works Inc. 3572 Boilers and boiler room equipment.

o Superior Sewing Machine 1154 & Supply LLC

Wide variety of sewing and garment care supplies.

To Talley Machinery Corp. 3452 Parts, equipment and rebuild services for commercial laundries.

o TBR Associates 3552 Business consulting firm focused on textile services, commercial laundry and manufacturing industries.

o TCF Equipment Finance Inc. 4012 Drycleaning equipment financing.

o Tecni-Quip 3925 Material-handling carts for healthcare facilities.

o Texas Automation Products Inc. 1349

EXHIBITORS 2015

Heat-sealing machines and accessories.

o Textile Care Allied 541 Trades Association

SPONSOR: Trade association representing manufacturers and distributors of laundry and drycleaning equipment and supplies.

o Textile Rental Services 840 Association of America

SPONSOR: Trade association representing the textile services industry.

o Textile Technologies 1261 Computer software systems for the textile rental industry.

o The DECC Co. 1107 Abrasion-resistant release coating for dryer panels.

o The Green Garmento 2907 Reusable garment and laundry bags.

o The Route Pros 753 Route development/ management consultants.

o TheLaundryList.com Inc. 1706

New and used laundry equipment, machines and parts; plant installation services; energy and wastewater consultation.

o Thermal Engineering 1960 of Arizona Inc.

Wastewater heat reclaimers, heatrecovery systems, shaker screens, water heaters, storage tanks, pumping systems, ceramic filtration systems and other products.

o Thermopatch 4019 Textile and garment identification products and systems.

o 3M Body Protection Solutions 1156 Reflective materials for uniforms, transfers, etc.

o Tiffany Outdoor 3268 Advertising specialties and marketing services.

o Time in a Box 607 Preservation Co. Bridal, military and christening gown preservation enclosures.

o Tingue, Brown & Co. 3448 Finishing equipment products

and dedicated services for commercial laundries.

o Tolkar - Smartex Makina A.S. 1549 Textile processing and commercial laundry machines.

o Trevil America Inc. 2568 Tensioning equipment, wet cleaning systems, shirt- finishing equipment and laundry washers, dryers and flatwork ironers.

o Tri-State Technical Services/ 1361 TLC Equipment Commercial laundry equipment and parts.

o Turn-Key Industrial 4025 Engineering Services Facility planning/design, project management, process improvement and building construction services for resort, medical, hospitality and industrial laundry providers.

linen, napery, fender/seat covers, sheets, patient wear and other textile products.

o U.N.X. Incorporated 3333 Commercial laundry chemical products and dispensing systems for domestic and international markets.

o Utilimaster 720 Walk-in vans, parcel delivery vans and truck bodies.

Vo Vega Systems 1119 Washer-extractors; flatwork feeders, ironers, folders and stackers; continuous batch washing systems; and more.

o Vend-Rite Mfg. Co. Inc. 3424 Soap venders, bag venders, snack/ drink venders, coin laundry signs, plastic laundry bags and drop-off bags.

o Union Drycleaning 2949 Products

Drycleaning equipment for use with perchloroetyhlene, hydrocarbon and alternative solvents.

o Unipress Corp. 2719 Shirt-pressing and finishing equipment for drycleaning, commercial and industrial applications.

o UniSec Div. of 2355 New York Machinery Drycleaning machines.

o United Brass Works Inc. 3069 Pressing machine replacement parts, and steam valves, traps and regulators.

o United Textile 4044 Distribution Inc. Dust control products, table linen, bed linen, towels, hangers, aprons and other products.

o United Wire Hanger Corp. 2609 Wire and plastic hangers and related paper products for the uniform rental, drycleaning, laundry and apparel industries.

o Unitex International Inc. 3442 Microfiber products, towels, table

Uo Venus Group 3533 Tablecloths, napkins, aprons, sheets, towels, hospital linens and chef apparel.

o Veolia Water Technologies 756

o VF Imagewear Inc. 511 Industrial workwear, hospitality garments, corporate apparel and protective apparel; managed uniform programs.

o Vintex Inc. 2876 Launderable barrier fabrics.

o Voltea 549 Water/wastewater treatment.

Wo Wasatch Co. 3071 Textile products for institutional, hospitality, food service and healthcare industries.

o Wash Club NYC LLC 760

o Wash Tech 4059 Heavy-duty washers and dryers for industrial laundries and dry cleaners.

o WaterSolubleBags.com 856 Water-soluble bags for laundry applications.

EXHIBITORS 2015

o Webb & Son Sewing 3543 Machine Sales Inc. Industrial sewing equipment, parts, workroom supplies and custom clamping for automated machines.

o Wedding Gown Preservation Co. 3873

Gown preservation services.

o WeiserMazars LLP 3269 Accounting and consulting services for textile rental companies.

o Weishi Machinery/ 3148

Fuji Star Dryers, washer-extractors, steam equipment, drycleaning equipment and pressing equipment and supplies.

o Welspun Hospitality 3976

o Wesvic Systems 1508 Automated system for tracking productivity of drycleaning and laundry equipment operators.

o WGS World’s Global Source 442 Hospital textiles.

o White Conveyors Inc. 3933 Automated garment-sorting, storage and retrieval systems.

o Wholesale Textiles Inc. 3972

o Winona Paper 416

o Woodbine Products Co. 3343 Hand-care products.

o Workrite Uniform 1161 Flame-resistant work apparel.

o World Emblem 3545 International Custom embroidered, sublimated and screen-printed emblems.

o WSI 1311 Chemicals and detergents; dispensing systems; wastewater treatment.

Xo Xeros Inc. 421 Commercial laundry system that utilizes polymer beads.

Yo YAC Japan 2615 Laundry and drycleaning equipment.

o Yamamoto Japan Inc. 2811 Washer-extractors, combination washer/extractor/dryers, and smallpiece folders.

Educational Sessions Open to All Clean Show Attendees

Between visits to the Clean Show’s extensive exhibit floor, those attending the April 16-19 event will have the opportunity to attend educational sessions targeting the unique issues of their industry segments, as well as some broader general sessions that offer strategies on improving operations, engaging workers and increasing business, among others.

Access to the educational sessions is included in conference registration, and is not dependent on association affiliation.

All morning sessions will be staged on level three of the Georgia

THURSDAY, APRIL 16

u 8-9 a.m. — Communicating in a Crisis: A Practical Guide to Protecting Your Reputation, sponsored by the Textile Rental Services Association (TRSA). Protect the reputation of your business. Learn to communicate and plan properly during crises, such as accidents, natural disasters and public health scares. Gain practical advice on building an effective crisis response plan, as well as communicating with the media and customers, and managing social media.

u 8-9 a.m. — Going Hi-Tech: Emerging Textile Technologies, sponsored by the Association for Linen Management (ALM). Join this discussion on processing, validating performance and the environmental impact of antimicrobial textiles, such as MJS spun-poly sheeting and microfibers. The advantages and disadvantages of the new products, as well as an analysis of their cost benefit, will be discussed.

u 8:30-9:45 a.m. — Is Great Customer Service Worth It? sponsored by the Drycleaning & Laundry Institute (DLI). How can great customer service affect your bottom line? A secret-shopping CEO shares insight and data from our industry about identifying weaknesses and rewarding excellence.

u 8:30-10 a.m. — Flip My Laundry: Best Practices for Remodeling Laundries, sponsored by the Coin Laundry Association (CLA).

Identify ways to design a store to maxi-

World Congress Center. Afternoon educational sessions will be located at the end of the main aisle of the exhibit floor in the Sponsor Education Theater, just beyond the sponsor pavilion.

Educational sessions will take place between 8 a.m. and 10 a.m., and between 1 p.m. and 3:30 p.m., daily Thursday through Saturday. On Sunday, the show’s final day, sessions will take place only in the morning.

Here are brief session descriptions from Clean Show organizer Riddle & Associates:

mize revenue per square foot in this session about remodeling a self-service laundry. Remodeling success stories will be shared and will include a discussion of how these projects overcame design issues.

u 9-10 a.m. — Industry Analysis: Domestic Trends and Emerging Markets, sponsored by TRSA.

A discussion of the textile services industry and its potential growth in light of economic trends and employment in key customer markets.

u 1-2 p.m. — TRSA Clean Green and Hygienically Clean Certification Programs: Quantifying Your Commitment to Cleanliness and Sustainability, sponsored by TRSA.

Nearly 50 companies have earned TRSA’s Clean Green certification, and more than 45 facilities have earned TRSA’s Hygienically Clean designations. These certifications are independent, quantitative, and conducted by a third party, and are growing quickly to become the most recognized international certification programs for textile service operators, TRSA says. Learn how your company can meet these rigorous standards and quantifiable measurements, including inspections and testing.

u 2:30-3:30 p.m. — The HighTech Laundromat: Streamlining Store Operations Through Technology, sponsored by CLA.

Through the use of technology designed to streamline store operations and improve efficiencies, owners can now monitor stores

from afar, lock doors remotely, and track revenue through a mobile device. In this session, store owners share their high-tech experiences.

FRIDAY, APRIL 17

u 8-9 a.m. — All Things Google: Tips and Secrets to Your Best Marketing Resource, sponsored by CLA.

Learn how to avoid an advertising agency and reach potential customers through a cheap and easy medium—Google. This session will include a discussion of some of Google’s best tools for laundries, and will identify ways to leverage those resources to reach your customers.

u 8-9:45 a.m. — The 4-1-1 on Equipment Acquisition, sponsored by ALM.

Goals play an important role in planning for capital investment in equipment. Once the goals are in place, acquiring the equipment is the next step. The RFP (Request for Pricing) process will assure that you are purchasing the right piece of equipment to meet your productivity and financial goals. Industry veteran Charles Berge will present a discussion on ways to approach this important decision.

u 8:30-9:45 a.m. — How to Sell to the #SELFIE Generation, sponsored by DLI.

Behavioral psychology can lend some insight into why customers switch companies and make purchases. Learn how to apply this science to selling dry cleaning to an Internet-connected generation.

u 9-10 a.m. — Healthcare Textiles in 2015 and Beyond: Strategies to Maximize Sales of Reusables, sponsored by the American Reusable Textile Association (ARTA).

In order to maximize the sales of reusables in the rapidly changing healthcare environment, operators will have to market smarter and more aggressively. This session offers strategies to secure profitability in this segment.

u 9-10 a.m. — Maximum Performance: Getting the Most from Your Laundry Attendants, sponsored by CLA.

Clean Show attendees sit in on one of the various educational sessions presented during the 2013 event in New Orleans. More than 40 hours of educational sessions are slated for Clean 2015 in Atlanta, focusing on technical information, industry trends and business management, among other topics, according to show organizer Riddle & Associates. (Photo: Courtesy Clean Show)

Clear goals and processes will help your laundry attendants and your business reach their full potential and be competitive. Join this discussion of methods of training attendants on store cleaning, equipment maintenance, customer service, money handling, sales and more.

u 1-2 p.m. — Boiler Alert: Save Money on this Massive Expense, sponsored by DLI.

Make sure your boiler is working with you and not against you. In this session, find out how to get more work out of less energy and lower your insurance costs.

u 2:30-3:30 p.m. — Starting a Laundry on a Shoestring, sponsored by ALM. This session will cover the issues you need to consider before starting a commercial laundry business or expanding an existing one. ALM’s panel of experts will discuss rental textiles vs. processing customers’ goods, selecting equipment, regulatory requirements and more.

SATURDAY, APRIL 18

u 8-9 a.m. — Tips for Entering the Commercial Laundry Industry, sponsored by TRSA.

Industry experts present on what it takes to enter the commercial linen and uniform rental market, as well as the pros and cons that come along with tackling an unfamiliar market. The discussion will cover the best place to start this type of transition, how the industry works and what competition already exists, to help you determine if it’s the right move for you.

u 8-9 a.m. — Your Guide to Wash, Dry, Fold: Folding, Packaging and Presentation Techniques, sponsored by CLA.

This session will demonstrate how to generate additional income and capture a different slice of the customer base by practicing good methods to fold, package and present laundry so that it is not only clean, but looks great, too.

u 8-9:45 a.m. — Industry Chat, sponsored by ALM.

ALM’s popular panel chat will feature a discussion from decision-makers responsible for selecting textiles and textile care services for various markets.

u 8:30-9:45 a.m. — Success = More Than Just Drycleaning, sponsored by DLI. Succeeding in today’s market means cleaning more than suits and formalwear. Hear from fellow industry professionals on how to expand services to accommodate customers’ changing needs.

u 9-10 a.m. — Commercial Accounts Marketing Toolkit, sponsored by CLA.

For those considering adding commercial accounts to their wash/dry/fold operations, and those wanting to grow that segment, this session tackles what’s needed to pursue those accounts, and identifies strategies for growing a commercial account base.

u 9-10 a.m. — Fostering Communication, Ensuring Engagement, sponsored by TRSA.

Learn more about a top-down and bottom-up communication approach, where employees voice their concerns and ideas and report incidents and near-misses.

u 9-10 a.m. — How to Convert O.R. Clients from Disposables to Reusable Surgical Textiles – Deliver Value to Keep Them, sponsored by ARTA.

Learn specific steps required to convert healthcare clients from disposable to reusable surgical textiles, and how to retain these clients. The discussion will be led by an operator and supplier.

u 1-2 p.m. — OSHA Compliance: Identifying Laundry’s Most Cited Violations, sponsored by TRSA.

A top OSHA administrator from 20062008 has helped TRSA develop consensus proposals for overcoming the most difficult obstacles the industry faces in eliminating injuries and illnesses. In this session, hear

OSHA’s top 20 most frequently cited standards and the top 25 “low-hanging fruit” violations.

u 2:30-3:30 p.m. — Problem Garment Parade, sponsored by DLI.

Preventing claims not only stops payouts, it increases customer confidence in your business. DLI’s educators will help attendees learn how to identify and prevent common claimcausing garment problems.

SUNDAY APRIL 19

u 8-9 a.m. — Acquisition Financing: Today’s Options for Your Next Store Purchase, sponsored by CLA.

Purchasing a self-service laundry requires a large initial capital investment, and financing a laundry often differs from more traditional financing models. This session will discuss information needed to obtain financing and how to avoid potential financing pitfalls.

u 8-9:45 a.m. — Textile Effectiveness from a Clinician Point of View, sponsored by ALM.

With changes in reimbursement emphasizing patient satisfaction and outcomes, understanding the nursing perspective regarding patient care linen is key to the delivery of quality textiles. Listen to a discussion on new technology and its impact on HACs and HAIs.

u 8:30-9:45 a.m. — Getting the Most Out of Your Association Membership, sponsored by TRSA.

Learn how to maximize the resources available to you through your association membership. Get tips on how to be more engaged, and to use your membership to grow your network, increase your brand recognition and build business opportunities to get a higher return on your investment.

u 8:30-9:45 a.m. — Policing Employee Policies, sponsored by DLI.

The way employees look and behave is changing—are your company policies current with today’s employment issues? Learn how to protect your business from a lawsuit filed by a disgruntled employee.

u 9-10 a.m. — Top 10 Secrets Potential Laundry Owners Should Know, sponsored by CLA.

Learn from others’ experiences and avoid potential pitfalls that could cost you hundreds of thousands of dollars. Michael Sokolowski, former multi-store owner and current CLA executive, counts down the top 10 secrets that you need to know before purchasing or building a self-service laundry.

Laundry City Serves Up ‘Five-Star’ Laundry Space

ive Stars—it’s a term reserved for the finest of restaurants.

It’s the rating synonymous with the most luxurious of hotels, and the phrase film critics use only for the Citizen Kanes of the silver screen. No doubt five stars is the ultimate measure of quality, the best of the best.

That was the driving force for John Pinnock in developing his Baltimore-based Laundry City coin laundry business.

“I wanted this to be a true five-star Laundromat,” Pinnock says.

And don’t try to sway him that the terms “five-star” and “Laundromat” historically have not been paired together. Pinnock knows the traditional view of laundries as dark and dingy was a major hurdle, but he wasn’t backing down from his charge.

“My goal was to change the mentality … to make this a place people want to come to and stay,” he says.

AN EARLY START

One could say Pinnock’s vision for the laundry started at an early age, or at least he understood the need the business is based on.

Attending a boarding school, it was incumbent upon students to look their best, and clean clothes were a major part of that.

“It was always important to have clean clothes. It was ingrained in me at a

FProviding five-star quality service is the driving force behind owner John Pinnock’s recently opened Laundry City in Baltimore. Pinnock’s goal with the business is to change the mentality his customers have about doing laundry, and make the facility “a place people want to come to and stay.” (Photos: Laundrylux)

(From left) Laundrylux President John Sabino and Baltimore Mayor Stephanie Rawlings-Blake celebrate with store owner John Pinnock during the grand opening of Laundry City.

Baltimore laundry offers expansive customer lounge, pick-up/drop-off shuttle service, plus other amenities

The store features more than 300 Electrolux Professional washers and dryers. Pinnock says he chose the company’s brand of equipment for its text-messaging capabilities and its utilities-saving features.

young age,” says Pinnock.

While the seeds of the business may have been planted at a young age, they didn’t fully take root until a couple years ago.

“I’ve always been fascinated with the laundry business,” he says, adding that what he found attractive is that it doesn’t come with the labor headaches most other ventures do.

“I’ve been in my own business for 30 years, and the biggest challenge is always labor.”

FIVE-STAR EQUIPMENT

In planning his store, Pinnock knew he had to have the laundry equipment to deliver five-star results.

Growing up in Jamaica, he was quite familiar with the Electrolux brand.

But Pinnock performed his due diligence and had many in-depth conversations with current store owners about their experiences with Laundrylux and Electrolux.

Machine quality and efficiency was a huge part of the equation. The other half was if the brand delivered on its service promise.

Pinnock was happy to find out that it did, saying, “They have a culture of customer service that puts me at ease.”

But the Electrolux brand brings much more to the table, according to Pinnock.

“The innovation, quality, and reliability are incredible. In addition to the text messaging [component], Electrolux washers have a unique feature called Automatic Water Savings that automatically adds the correct amount of water to match the load size. This saves me over 30% on water.”

THE GAME CHANGER

So what does Laundry City, the store billed as a five-star facility, look like?

For starters, it covers 10,000 square feet.

Within that space is a 250-square-foot children’s play area and 300 Electrolux Professional washers and dryers.

The laundry’s lounge features design elements such as a coffered ceiling and crown molding.

And while other laundries may feature plastic furniture, “The World’s Cleanest Laundromat,” as it states on the building, boasts leather furniture inside its 400-square-foot adult lounge.

Pinnock felt it was important to “take it up a notch” and create a sizable, quiet, warm, inviting area for customers to gather and utilize Laundry City’s free Wi-Fi.

Add in large flat-screen TVs seemingly everywhere you look, and it’s clear Pinnock was fully invested in his effort to make his store a premiere destination.

“I wanted to take the chore out of the laundry task,” he says.

FIVE-STAR SERVICE

One other way in which Pinnock aims to provide his customers with a “five-star” laundry experience is by offering “chauffeur service.”

Laundry City offers its customer shuttle service from 9 a.m. to 5 p.m. daily.

And if it’s not enough that drivers will pick up and drop off customers, they will also help them cart their laundry in and out of the store.

“It’s very well used,” says Pinnock of the service.

“We have three drivers, and the shuttles are running virtually nonstop.”

FIVE-STAR GRAND OPENING

It’s clear Pinnock takes great pride in not only providing his customers with exceptional laundry service—he also gives back to his community.

The store partners with homeless advocates to provide free wash-and-dry services, while also underwriting neighborhood clean-up activities, and sponsoring youth sports teams.

With his commitment to the city of Baltimore, it’s only fitting that dignitaries such as the mayor, congressmen and members of the business community, along with representatives from Laundrylux and Electrolux, were on hand for a grand opening and ribbon cutting.

For Pinnock, it was gratifying that the community has backed his vision.

“I was happy to see a strong turnout from the community,” he says, adding that it was a reflection of the city’s support from the start of his investment in the neighborhood.

ACO

Community members helped welcome Laundry City to their neighborhood during a grand opening celebration.

Housed within Laundry City’s expansive 10,000 square feet of space is a 250-squarefoot children’s play area, and a 400-square-foot adult lounge with leather seating.

“My goal was to change the mentality … to make this a place people want to come to and stay.”

— John Pinnock, owner, Laundry City

an outsider’s view

demand top employees

The Laundromat industry has typically not had topquality employees.

Many Laundromateurs have told me about putting up with lateness, absence, personal problems and loafing on the job.

One operator spoke about arriving at his shop and finding the staffer out back smoking marijuana. Another operator complained that his staff colluded to slow down their pace.

When an operator recently said to me, “What can I do? These are the best people I can get to work in the industry,” I decided to write this column.

‘YOU DON’T HAVE TO SETTLE’

Even though our economy is improving and things are looking better than during the last five years, this is still a drastically reduced economy. Real growth is only 1-1.5%.

The foreclosure debacle has not run its course, the student loan mess is a time bomb ready to explode, and the official unemployment is still high at 6.5%.

But that’s only half the story. For one thing, millions of the employed are working at low-paying, part-time and contract-work jobs.

On another note, countless other potential workers have abandoned the workforce. There are probably 5 million individuals who would like to work, but have given up trying.

Corporate America is doing satisfactorily, but that is because they have cut staffing to the bone and keep raises to a minimum.

In short, today’s U.S. worker is the most shortchanged in this world. He/she is given little respect, no appreciation, and little hope for the future.

The employer’s mantra is: “If you don’t like it here, go somewhere else.”

The message for you is this: In this labor market, you don’t have to settle for second-rate employees.

There are lots of people out there who would love to work for you. And for every staffer you dismiss, there are 10 people who would take their place.

DEMAND 100%

You can search for better people to replace existing

slots, or you can demand improved performance from existing staffers.

This is not to say you can abuse your people. But, you can demand that they give you 100%.

This means coming to work every day and on time, putting in a full day’s work, and dealing with customers empathetically.

Your top employee really cares that the customer leaves satisfied. Your top employee likes a spotless store.

Your top employee enjoys that everything goes smoothly, day after day. Your top employee wants the company services to be the best around.

If you have a staffer with whom you are not satisfied, sit down with him or her and lay out your dissatisfaction.

Don’t mince words:

• “You come in late too often.”

• “You are slower than you should be in making change.”

• “When there are no customers in the store, you think there’s nothing to do.”

• “You are very sloppy on your wash-dry-fold work.”

This is what’s called laying down the law.

Ask the staffer if there is anything he/she doesn’t understand. If the staffer agrees to try and improve, then work with the individual.

Coach him/her as to how he/she can improve. Do role modeling to see that he/she is dealing with customers in the manner you prescribe. In other words, you be the customer with a problem and see how the staffer interacts.

Suggest ways to improve. Observe his/her wash-dryfold work and point out ways to improve. Let them demonstrate their cleaning skills.

If this coaching goes well, then you have a better employee, someone who measures up to your standards. If the staffer doesn’t improve or minimally improves, a second talking-to might be in order.

At this session, ask specific questions:

• “Why didn’t you handle the problem with the customer yesterday the way I taught you?”

• “Why can’t you clean the entrance area so that it really shines?”

• “Why were you late in getting the stocking done?”

Be firm, establish expectations, show workers appreciation to ensure quality work

Howard Scott

Eventually, something will happen. The staffer will either lose heart and just go through the motions, or give his/her notice. Either way, you know you have to replace the staffer.

AN EXEMPLARY EMPLOYEE

Go through the traditional ways you hire a staffer and hire the best applicant.

But inform him/her that you’re a demanding boss. Make it known that you insist that he/she become an exemplary employee.

What is an exemplary employee? An exemplary employee is someone that shows such enthusiasm and concern that customers take notice.

This doesn’t mean that a staffer has to be gushing over with energy and enthusiasm.

Some low-key people aren’t built that way. But even these individuals can show that they care about the customer by paying attention to detail, by checking in with the customer to see that everything is all right, and by taking pride in the business.

While a mediocre employee will get irritated when there’s a problem, an exemplary employee will never lose his/her cool. He/

she will solve the problem with due diligence.

When there’s a backlog of work, a mediocre employee will work at the same pace. An exemplary employee will rev up, moving extra fast, showing a concern for waiting customers.

At the same time, you can’t take the exemplary employee for granted. You need to convey how appreciative you are with his/ her superior performance.

You must compliment the staffer frequently. You want to point out that the business’ success is due to exemplary staffers.

For instance, you might state that several customers praised the staffer. You want to give preference to your exemplary employee, offering him/her choice of hours, shifts, breaks and the like.

Finally, you need to show appreciation in more than just words. For instance, you might hand the staffer two tickets to a ballgame, saying that they were given to you, but you couldn’t use them.

You are lucky to be in a labor market where the employer has the upper hand. Make good use of this opportunity. ACO

Standard_half_horz 2/14/12 4:51 PM Page 1

Howard Scott is a long-time business writer, small-business consultant, and author of four books.

Western of ‘Best

Washington’

Monroe Laundry Company named ‘Best Laundromat’ among WA locals

By Carlo Calma, Editor

Jay Johnson and his brother, Tod, have had a rich history in commercial real estate in the town of Carnation, Wash.—a city roughly 25 miles northeast of Seattle—since moving to the area from Alaska in the late 1960s.

“My brother and I have been involved

in a number of real estate ventures over the years. We built the only shopping center that the city of Carnation had ... [and] we built a number of apartment buildings in the city,” Jay explains.

The brothers then directed their commercial real estate experience toward the self-service laundry industry, building Tolt Laundry in Carnation, and Snohomish

Little did the brothers know that their business savvy and entrepreneurial spirit would eventually catch the attention of locals, who voted their laundry businesses into the top spots of King 5/ Evening Magazine’s 22nd Annual “Best of Western Washington” awards in 2014, with Monroe Laundry Company earning the No. 1 spot.

A NEED FOR LAUNDRY

The brothers’ venture into the self-service laundry industry began in 2007, when Tod had made plans for adding a laundry to the mini storage facility he had built in Carnation.

“He anticipated putting in a Laundromat with his storage unit, but they couldn’t do it right away,” says Jay, who explains that the town lacked the proper sewer system for one.

The small community, comprised of about 1,500 to 2,000 people, once had a Laundromat but it was closed more than 10 years ago, according to Jay.

Once the town updated its sewer system, Tod capitalized on the community’s need for a local Laundromat and added Tolt Laundry

Laundry Company and Monroe Laundry Company in the Washington towns of the same names.

to his mini storage facility,

Monroe Laundry Company was recently named “Best Laundromat” in the 22nd Annual “Best of Western Washington” awards by King 5/Evening Magazine. Tod Johnson (far left) co-owns and operates his laundry business with the help of (from left) daughter Bobbie Jo (B.J.), wife Linda, son Scott and brother Jay.

Monroe Laundry Company co-owner Tod Johnson and his family reached out to Western State Design in equipping the store with 33 Dexter Express washers, 30 Dexter dryers and Dexter’s Easy Card system. (Photos: Courtesy of Jay Johnson/ Monroe Laundry Company)

‘A RIPE OPPORTUNITY’

Tod would repeat this same process two years later in 2009, after a real estate agent approached him about a possible store site 18 miles north in the city of Monroe.

“The city, which has a population of maybe 30,000, didn’t have a Laundromat, so it looked like a ripe opportunity,” says Jay. “The real estate agent called him and let him know of this old building in the historic downtown district of Monroe that was built in 1908, a brick masonry building that was for sale.”

A dentist’s office occupied the second floor, while the main-level unit, which was about 3,000 square feet, had been vacant for some time, according to Jay.

Tod and his son, Scott, would survey the building, eventually buying the property from the real estate agent.

“The building was real old and would require a lot of work, but the acquisition cost was very low compared to what other buildings would have cost if you tried to start from scratch or take over another building,” says Jay.

Despite the amount of impending work that needed to be done, one other factor drew the family to acquire the location— a common-area parking lot consisting of about 100 spaces.

“Also, the city of Monroe was very supportive in trying to get that building rehabilitated,” Jay adds.

MONROE LAUNDRY COMPANY

Bringing new life into the century-old building was not easy, according to Jay.

The Johnsons had to earthquake-proof the facility, bring it up to code, and even lay down new concrete that could withstand the pressures of new laundry equipment.

The Johnson family was able to overcome these challenges by utilizing Tod’s expertise with real estate and construction.

“Tod was actually part of a commercial remodeling construction company that existed in Seattle since about 1973 … and this is the kind of work that they did,” says Jay.

The construction experience was twofold with the addition of Scott, who worked for Tod as a project foreman, adds Jay.

In equipping the store with Dexter equipment, the Johnsons turned to Rick Magnuson and Rick Hall from Western

State Design. The store features 33 Express washers (20- to 55-pound capacities), 30 dryers (30- to 80-pound capacities), and an Easy Card system.

After six months of construction, and a $1.3 million invstment, Monroe Laundry Company opened its doors in March 2009.

‘COMFORTABLE, SAFE, HAPPY’

Tod and Scott are not the only ones in the family to contribute to the operation, as Jay provides his experience in marketing and advertising, having spent 25 years in radio and television broadcasting, and later as a franchisee of Mailboxes Etc.

“That kind of expertise over 17 years [allows] you [to] make all the mistakes. You learn what advertising is effective and what isn’t,” says Jay. “You also understand what customer service means, and so you can develop training processes and manuals and attitudes to help your employees deal with customer issues.”

In overseeing the day-to-day operations, the family pulled in Tod’s daughter, Bobbie Jo (B.J.), who had experience managing a small business in the community.

“B.J. is very good with people [and] understands personnel,” says Jay. “[She] is an extremely good bookkeeper, and customers love her, so she’s the right person to put in front of the customer.”

Monroe Laundry Company is open daily from 7 a.m. to 10 p.m.; it’s partially attended from 9 a.m. to 6 p.m.

B.J. oversees a staff of two attendants at the store, in addition to two other attendants at the Snohomish store.

Monroe Laundry Company runs a wash-

and-fold service, and offers amenities like free Wi-Fi, flat-screen TVs, a children’s play area and various vending machines.

Granite-top folding tables, steel walls, a rinse sink and upholstered seating contribute to the “high level of finish” that the store provides customers, according to Jay.

“We wanted to create an environment where the customer would feel comfortable, safe, happy to be there,” he says.

“The idea is to keep it clean and make it feel like a good place to be.”

‘BEST OF WESTERN WASHINGTON’

The store’s level of customer service and amenities have caught on with community members, as Monroe Laundry Company was ranked by locals as No. 1 among 38 stores in voting for “Best Laundromat” in the 22nd Annual “Best of Western Washington” awards.

“[In 2013], Monroe Laundry placed third and we didn’t even know about it. We were unaware of the fact that there was a promotion going on,” says Jay.

“And so this year ... our customers were more aware of it because of last year’s exposure.”

Locals have also taken notice of the family’s other laundry facility, Snohomish Laundry Company, which came in ranked No. 4.

“It’s gratifying to win, to know that our customers feel that way about [our business] and are willing to vote for it,” says Jay.

He credits this success to the consistent customer experience that all of their laundries provide.

“All of our Laundromats are ... finished with the same level of finish,” says Jay. “You could go into all three laundries and have a similar experience.”

MEASURED PLANS

“We don’t have any actual hard plans, but we’re always on the look for an opportunity,” says Jay regarding the family’s business plans. “We’re very measured about what we do.”

In offering advice to others in the industry, Jay says, “I think the things that are common about a business ... would be something that every Laundromat owner should consider: You need to be careful with how you spend your money. You need to be very aware of the customer and what their needs and expectations are, and be ready to change if you need to.” ACO

equipping the store with Dexter equipment.

A children’s play area, flat-screen TVs and vending machines are just some of the amenities Monroe Laundry Company provides.

REBUILT MACHINES

WASCO 185’s 220/1 & 220/3 $3,500

WASCO 184’s 220/1 & 220/3 $2,700

WASCO 125’s 220/1 & 220/3 $2,400

WASCO 124’s 220/1 & 220/3 $1,850

WASCO 74’s 110 v & 220/3 $ 975

WASCO 75’s 110 v & 220/3 $1,200

WASCO 620’s 110V $1,600

PARTS

Our Parts Department has thousands of products on over an acre lot.

If we don’t have what you want, ask us, and we’ll find it for you.

FACILITY DESIGN

From initial site inspections and recommendations to equipment purchase and installation, we are here to help with every aspect of your project.

We can help you with specifications, dimensions, illustrations of commercial and on-premise laundry equipment.

FINANCING

We are able to offer competitive rates and low, affordable monthly payments for financing coin laundry and laundromat facilities.

We have a coin laundry financing solution to meet the needs of new store owners, and veterans alike.

ACRES OF HARD TO FIND USED WASHER & DRYER PARTS WASHER & DRYER FRONT & SIDE PANELS ALL MAKES AND MODELS STARTING @ $50

WASHER DOOR $35 & UP COMPLETE DRYER DOOR $35 & UP COMPLETE ANY WASHER TUB 18#, 35#, 50#, WITH NEW BEARINGS $175 & UP WITH EXCHANGE ALL DRYER BASKETS $75 & UP ESD CARD READERS $150 EA

EMERALD SERIES COMPUTER BOARDS $575 EA

LET US REFURBISH YOUR PANELS ~ FRESHLY PAINTED PANELS IN EITHER ALMOND OR WHITE ... $70 EA

CALL FOR SPECIAL NEEDS

newsmakers

WoRld’s lARgest lAundRoMAt HonoRed WitH loCAl AWARd World’s Largest Laundromat was recently recognized with the George W. Ashby Award for Business Excellence at the Berwyn (Ill.) Development Corporation’s (BDC) annual meeting.

Established in 1983, World’s Largest Laundromat—located 10 miles outside of Chicago in suburban Berwyn—is the “flagship store” of the laundry industry, according to the BDC, featuring more than 300 laundry machines spread over the facility’s 13,500 square feet.

The father-son business—owned by Tom Benson and his son, Mark—has been profiled by various media outlets, including Sundance Channel, which featured the company in its “EcoBiz” segment.

The laundry has a 36-panel solar thermal system installed, which the BDC says is one of the largest in Illinois, and sustains the hot water for the company’s washers.

Washers that “cut dry time in half,” retrofitted efficiency lighting and recycle bins for laundry detergent bottles and old clothing are among the company’s other eco-friendly initiatives, the BDC says.

Open 24 hours per day, 365 days per year, the store also offers amenities, such as free Wi-Fi, 16 flat-screen TVs, live entertainment, free pizza on Wednesday nights, a kid’s play area and a bird sanctuary.

The George W. Ashby Award for Business Excellence is a local honor named after one of Berwyn’s distinguished early architects, according to the BDC.

The award is given annually to one Berwynbased business that presents a “professional and favorable image to Berwyn; provides quality goods or services; maintains a visually appealing space; and practices high-quality customer service to its patrons,” according to the BDC.

lAundRy systeMs of tennessee PRoMotes CloonAn Laundry Systems of Tennessee reports it has promoted Sean Cloonan from service technician to service manager.

“Sean is an extremely hard worker who gives his utmost to help out customers in need of technical service,” says Jeff Large, owner

of Laundry Systems of Tennessee. “He’s smart, a good leader and easy to work with.”

In his new role, Cloonan manages a factory-trained team of service technicians to ensure prompt service and over-the-phone troubleshooting, as well as oversee parts inventory and distribution, according to the company.

“As service manager, my number one goal is to help the customer,” says Cloonan. “When customers request service, our goal is to be at their location within 24 hours.”

Cloonan joined Laundry Systems of Tennessee in 2012 after owning and operating a tire store in Sevierville, Tenn.

sPeed Queen Multi-Housing nAMes neW n.A. sAles MAnAgeR Alliance Laundry Systems reports that it is promoting Craig Madson to North American sales manager of Speed Queen Multi-Housing.

“Craig has been a valuable asset to Alliance for many years and his experience with sales and customer relations made him an ideal candidate to fill such an important role,” says William Bittner, vice president of North American sales for Alliance. “We look forward to Craig’s continued success and congratulate him on his new assignment.”

A graduate of the University of WisconsinWhitewater, Madson joined Alliance in 2003, most recently serving as the company’s national accounts sales manager where he coordinated sales activities.

In his new post, he will oversee Speed Queen equipment sales to Laundry Service Providers (LSP) in the U.S. and Canada that support laundry room facilities, including apartment properties, college and university residence halls and military bases.

Madson will succeed Chuck Melton, a 42-year veteran of the company, who will retire this year, and who has served “as an important and respected leader in the multihousing laundry industry, and at Alliance,” the company says.

“I want to thank Chuck for his years of service and dedication to Alliance Laundry Systems, and wish him the very best in his retirement,” says Bittner. “While he will be deeply missed, he has earned the opportunity to enjoy more time with family and friends.”

“While I have big shoes to fill, I am looking forward to helping our LSP customers in this segment grow their businesses and, in turn, support their customers,” says Madson.

Owners of World’s Largest Laundromat, Tom Benson (left) and Mark Benson, were honored by the Berwyn (Ill.) Development Corporation with the George W. Ashby Award for Business Excellence, which recognizes local businesses for providing high-quality customer service to its patrons, among other efforts.

(Photo: Courtesy Berwyn Development Corporation)

Cloonan

Madson

Melton

Coin-O-Matic

FrontecStore.com

Laundry Concepts

Maytag Commercial Laundry 13

Monarch Coin & Security 24

Mountain Electronics 54

New York Laundry Equipment

NIE Insurance

Parts King 43

Pellerin Milnor 7

R&B Wire Products

Rowe International

Royal Basket Trucks 47

Setomatic Systems IFC

Speed Queen Cover Tip, 8, 9

Star Distributing

Super Laundry

Vend-Rite 5

Wells Fargo Insurance Services 25

don’t miss these upComing events

MARCH

14-15 Yankee Equipment

37th Annual Coin Laundry Trade Show Waltham, Mass. Info: 800-239-9265

21 PWS Open Houses Commerce, Calif.; Redwood City, Calif.; San Diego, Calif. Info: 800-800-4797

24 Statewide Laundry Open House Daytona Beach, Fla. Info: 800-432-1014

25 Statewide Laundry Open House Lakeland, Fla. Info: 800-432-1014

26 Statewide Laundry Open House Bradenton, Fla. Info: 800-432-1014

newsmakers

Super Laundry reports it has welcomed industry veteran Bob Eisenberg as regional vice president, managing the company’s King of Prussia, Pa., location.

“Bob brings his national and regional experience to Super Laundry Equipment. We are pleased to have him on board in King of Prussia,” says Tom Duckworth, area vice president of Super Laundry. “In addition, Bob is dedicated toward providing the best products and service to his customers, as is Super Laundry.”

Eisenberg has more than 30 years of industry experience, formerly serving as president of Blue Bell, Pa.-based Qualclean Equipment. In his career, he has managed national sales distributions and has owned a finance company dedicated to the laundry and drycleaning industries, according to Super Laundry.

Eisenberg has also served on the national board of directors for the Coin Laundry Association (CLA), and is a past chairman for the organization, adds Super Laundry.

He currently sits on the board of the Delaware Valley CLA.

ContinentAL giRbAu CeLebRAteS 20tH AnniVeRSARy

Continental Girbau Inc. reports that it is celebrating its 20th anniversary this year.

(continued from page 52)

31 Super Laundry Open House

King of Prussia, Pa. Info: 866-444-0809

31 KeeWes Equipment Open House

St. Louis Info: 800-383-9274

31 Laundrylux Level I Service Seminar Inwood, N.Y. Info: 800-645-2205

Established in 1995 as the North American subsidiary of Girbau S.A. (headquartered in Vic, Spain), Continental provides laundry equipment and systems to vended, on-premises and industrial laundries in the U.S., Canada and the Caribbean.

Today, the company says it generates a “significant share” of Girbau’s total export sales, and has expanded its product offerings; is serving new niche markets; and has established new brands, divisions and subsidiaries, among other accomplishments.

“I remember the first day at Continental,” says company President Mike Floyd. “We’ve come a long way since then, thanks to a lot of support from our staff, distributors and business partners. We’ve worked hard as a team to ensure Continental’s success.”

The company has a team of 39 employees in Oshkosh, Wis., and five in Los Angeles.

“What drives our success is our people,” says Floyd. “Our products are the best, and our people are better.”

Since its establishment, the company says its revenue has “increased substantially,” growing by 22% from 2001 to 2006; by 34% from 2006 to 2011; and by 21% from 2011 to 2014.

“Our vision is to continue to expand products to allow us to reach new markets and look for opportunities in niches, versus mainline market segments,” says Floyd. “In doing so, we will continue to expand our staff and facilities to take full advantage of these new opportunities.” aCo

SupeR LAundRy WeLCoMeS eiSenbeRg AS neW RegionAL Vp

Eisenberg